CLEAR - Fast, Touchless Access App Reviews

CLEAR - Fast, Touchless Access [Travel] App Description & Overview

What is clear - fast, touchless access app? With CLEAR, all you need is you to open up a world of frictionless experiences. Move more quickly, safely and easily through airports, stadiums, offices, and beyond. Enroll in minutes, use across CLEAR’s nationwide network!

Health Pass — A safer way to get back to what you love

Health Pass is a safe and easy way to enter offices, stadiums, concerts, and more.

Your digital vaccine card — Never be without it!

CLEAR makes it safe and easy to create a digital vaccine card that you can carry and use wherever you choose. It's secure, voluntary, and takes just minutes.

CLEAR is now partnered with Walmart so if you’ve received your vaccination from any Walmart location nationwide you’ll be able to easily create a digital vaccine card using the CLEAR app. Once you create your digital vaccine card, it automatically syncs with CLEAR’s Health Pass feature so you can enter venues nationwide. iOS 15 users will also be able to add HealthKit Verified Health Records to create their digital vaccine card.

CLEAR Plus — Travel made easier

Use CLEAR Plus to move seamlessly through 38 airports nationwide. Our secure identity platform enables you to use just your eyes to breeze through airport security so you can spend less time at the airport and more time where it matters.

Plus, use exciting app features like Home to Gate to know exactly when to leave for the airport.

Sports, Music, Offices, and beyond — Touchless, faster access

Ready to see your favorite teams compete again? Or see your favorite bands perform live? Use the CLEAR app for touchless entry to venues across the country.

The CLEAR app makes you unstoppable. Download today and enroll in CLEAR with a government-issued ID.

Follow @CLEAR on Twitter and Instagram for exciting updates, news, and more.

Please note that the CLEAR service is currently available only in the United States

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CLEAR - Fast, Touchless Access App Tips, Tricks, Cheats and Rules

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CLEAR - Fast, Touchless Access Customer Service, Editor Notes:

CLEAR - Fast, Touchless Access Version 1.35.119 November 2021

In this release, we fixed a bug that prevented users from uploading images of their document during enrolllment..

CLEAR - Fast, Touchless Access Version 1.30.012 September 2021

In this release, we’ve made it even easier to enroll in Clear when using our sports lanes..

CLEAR - Fast, Touchless Access Version 1.27.015 July 2021

In this release, we have made it easier for users to view our network of lab providers that can be leveraged for Health Pass..

CLEAR - Fast, Touchless Access Comments & Reviews 2022

- Saves me a lot of time and keeps things clean

I don’t fly very frequently, but when I do, I love using Clear. Recently got it for my wife as well and it’s just $50 to add a family member. We are always a bit late on getting to the airport, maybe not even late, but we like to be confident we make the gate on time. It really saved me a good chunk of rebooking money as we were late to the gate originally and the security lane was just out of control due to limited number of workers at the domestic erminal at SFO. I quickly added my wife to my Clear account (4 min) and we made it to the gate in 3 more minutes using Clear. That day we saved at least $300 on rebooking fees and it gave us a peace of mind. I like the mobile app and now I know when to leave home if I’m using Clear. They have a home to gate ETA feature, really helpful in planning on when to drive to the airport. I won’t lie, that sense of a VIP status going through Clear, makes me feel good and important on top of saved time. Plus all the agents are super nice.

- Would be nice if it worked/ Multiple attempts to set up have failed

Update: I have again attempted to set up an account with the new updates, but still have no success. Extremely frustrating that even the newest update has not fixed whatever issues the app has been having. I’ve spoken with others that are upset with the set up as well, they too have tried multiple times to set up an account, but to no success either. It has to do with the picture of the face portion. After my initial review I received an email to “Please, please, please” contact them. I contacted them but have heard nothing back. Really upsetting. I might just be selling my single game tickets to the highest bidder and tailgating during games. Unfortunate. Also, the amount of tracking the app does is absolutely horrendous. Why does it need to know all of that info for me to watch a game…from a third party that I didn’t pay for the PSL/tickets? Do better Clear. Original post: I am PSL season ticket holder to the Raiders. We have to use this system to verify you have the vaccine. Problem is, registration doesn’t work because it won’t capture a your face to verify it against a passport or ID photo. Too bad. Now I have to go through a separate line and verify my hard copy vaccine paper. Terrible system. Which there was not a monopoly on one system, and they would allow for multiple ones. Maybe another one would actually work. If I could rate zero I would.

- Absolutely useless app! Can’t create Travel Pass

I’m an member with a paid membership. $179/year and can’t use basic functions of the app that are provided with free memberships. Every time I try to create a Health Pass or upload my vaccine card, I get a message saying “There is an existing membership associated with this email address, but it’s missing information we need to create a Health Pass. Please contact customer support for assistance.” I contacted customer support, and multiple times they responded by text hours or days later, waited two minutes, then ended the chat. I’d have to go through the entire process again. Finally got someone on the line, and their solution? Set up an entirely new account using another email address. They said they’re aware of the problem with paid memberships not being able to create a health pass and are “working to resolve the issue”. It’s been months and still having the same problem. No timeline as to when this problem will be corrected. The app is completely useless, especially if you’re an existing customer with paid membership. Horrible customer service and horribly inept IT department. I thought for $180 there’d be at least some level of customer support. It’s nonexistent.

- What a timesaver , especially during COVID

I’ve been a CLEAR and TSA PreCheck member since 2017. I typically fly out of the world busiest airport in ATL, and usually can get from the curb through through precheck security in < 10 mins. It’s such a timesaver! Since COVID, the kiosk uses your retinal scan instead of fingerprints, works just as well. The value here is time. If your primary airport security lines are small or pretty efficient then this may not be for you. But if you travel through larger airports like ATL, LAX, DFW, JFK, ORD, MIA, HOU etc. and/or a business traveler this is a blessing and worth the price. Check if your credit cards cover the membership fee. Delta Amex does.

- Horrible App With Log In consistency

So I have a damaged iPhone that I planned to upgrade later this year. Basically, my camera on my iPhone is broken. So I can’t scan, upload, or take photos that are required to make a covid health pass on my phone. I understand that. So I decided to just create a health pass and log in account on my iPad Pro and then I assumed that the log in credentials would transfer once I log into my account on my iPhone. (So I don’t have to carry a giant iPad Pro everywhere I go that require the Clear app health credentials). Everything worked smoothly and I created an account with all my vaccine creds on my iPad Pro. But once I log into my Clear account on my iPhone. None of the credentials transfer over at all! Zero uniformity! You would think the log in credentials would be enough to have access to my vaccine info from the iPad. Every app that saves your data can be accessed on any device once you create a log in! Not this one! And now I have to get a new phone or carry a giant iPad Pro since my phone camera is busted! Fix this issue! It doesn’t take a genius to create app log in uniformity, fellas!

- 80.7% of all Americans live in cities or urban areas

The US census, as of 2018, states that over 80% of Americans live in cities or urban areas. That means our airports are crammed and Clear offers a reasonable rate to bypass a lot of the long, winding, frustrating lines at the major airport hubs if you’re a frequent traveler. I paid $179 for the year and just at Orlando last weekend, it paid for itself with the maze of travelers trying to decipher the Covid rules and multiple lanes of snaking body and bag inspection points. I think I saved at least 30-40 minutes of wait time and didn’t have to take off my shoes or take out my electronic devices. That’s a big win for me. I’ll keep it. My only negative is this being a private company scanning my retinas. I know the government tracks my every move via my cell phone already, but I’m more skeptical about the retinal scan by a private entity. Hopefully I won’t be sold for body parts to a robot in the near future.

- Not Worth It...Yet!

It’s a great concept, and if you live in a large metropolitan area (i.e.: Miami, Atlanta, NYC, L.A.), I’m sure it’s convenient & enjoyable to use. However, I live in Asheville, NC (Asheville has nearly a population of 100,000 people). I was not informed until after I’d scanned my driver’s license and had my face scanned by my phone twice that I had to complete my verification by going to the nearest Clear station. Fine I thought, not a big deal. Where’s the nearest station? At first I thought it was Charlotte, NC. I’m sorry but I have no intention of driving 2 - 2 & 1/2 hours out of my way to verify my ID through a “up & coming” app. Then I found out that there’s not even a station in Charlotte yet. This was the same situation I had when GrubHub, Uber Eats, Post Mates, and Doordash first started, and it took a couple to a few years for each of them to become available and prominent. My advice? Wait a couple years at least. If you live in a more rural area - which 75-80% of the country does - it’s not worth downloading just yet, but it will be - eventually!

- Useless and redundant

This is a review for the free membership “Clear pass”. I Downloaded clear pass to have my vaccine card digitized on my phone for travel and venue access. Any time I attempted to use it, the checker preferred to see my vax card or a photo of my vax card. I find this service useless. Additionally, every time you want to pull up your clear digital vac card, it wants to do a face capture. No thanks. So much easier to just show a pic of vaccine card! I’m attempting to cancel service and delete my account, however Clear does not give me the option to delete my biometric data that was captured to fully cancel and close my account. Apparently there is no way to actually cancel your account, because even after doing so, you can just log right back in anyway. I want my data deleted from Clear’s servers - I do not wish for my biometric data to be retained. I have the right to be forgotten, as does my data. I will delete my one star review if Clear deletes all my data. Until then, I don’t recommend anyone download this app, as all its free functions are redundant.

- Linking to Second Airline Changes Registration

I joined CLEAR through my Delta account a couple of years ago, and I love the ease of getting through airport security. Their enthusiastic staff are competent and welcoming of travelers. However their iPhone app has a severe flaw. When I downloaded it yesterday I saw the ability to link to my United account. I entered the United account number then for a message that I had just changed from a Delta-sponsored registration to a United-sponsored registration. They also ran a charge for $30 since the United offer was more expensive than the price Delta offers for travelers with status in their frequent flyer program. It took 15 minutes on the phone with an agent to resolve this. She had to cancel my membership altogether in order to reinstate it at the proper rate. I appreciate Olivia’s diligence but neither of us would have needed to take that time off the app wasn’t broken. Adding a second airline’s member number should not affect billing.

- Health Pass Expires Quickly

What they don’t tell you is that after you do ALLLL the photos, uploading, face scans, questions, etc. is that your Health Pass expires in 277 hours. So guess what I get to do again RIGHT before me trip? Grrrr. And then I have to re-check Safe Travels Hawaii to make sure I don’t have to redo that whole process again because Clear expires. I am extremely upset as we did Clear and Safe Travels two weeks before our trip and it took us about an hour…. and we have to do that whole process over again. There should be a warning upfront telling you to do it a week before your trip or… you know, make the Health Passport valid for 30 days. 😡 This, in addition to their customer service taking 16 hours to text back after you text them is absurd. I won’t be using *any* of their products in the future and I was looking at signing up for their yearly Touchless service. Forget it.

- Incredibly buggy, and no support

I signed up for a free trial of CLEAR at the airport today, and was told that my trial would last for two weeks. I then went to the website and discovered that my trial actually goes through October! Great surprise, but then I linked my United frequent flyer number, returned to the main screen, and discovered the CLEAR took the opportunity to deactivate my account entirely, and neither the mobile app nor the web site will allow me to deactivate it. I spent a long time searching their website to try to figure out what is going wrong, but was presented with a bunch of corrupted images and broken links. The app has similar issues. It can’t seem to figure out whether or not I have an account, and displays a bunch of blue boxes. I think the blue boxes maybe are supposed to be the logo for United airlines? It’s unclear. Anyway, this technology is a long way away from being ready for prime time.

- Poor customer support!

I don’t normally review but my experience with this app was just so bad. Like others after purchasing for 179 and then adding my wife for an additional 60 I couldn’t get the app to go beyond login. That I could deal with, things happen but it was the support that followed which caused me to cancel and request a refund. I have never experienced anything like it. There is no phone support ( that I know of) you have to submit a text with your problem which I did and did not get a response until three hours later with lame suggestions that I had already read in there help section. Then I was told to delete the app and wait five minutes to reinstall which while I was doing as told was then given the response my lack of imvolvement to the text is resulting in closing have a nice day. Are you kidding me! Save yourself the aggravation and skip it there are alternatives.

- Good, could be better

While there is no doubt Clear saved me 15-20 minutes leaving LAX, it seems they are very slow adding additional cities. TPA has consistently been a top rated airport in the country year after year in addition to continually getting additional routes and millions of air travelers each year yet still no Clear years later. Aside from the air traveler benefits they started offering digital vaccine cards yet this feature does not work at all. After you connect your provider it says it takes up to a minute to sync and get the results. I’ve reached put to support and gotten 3 different answers as to the problem including blaming my device for what is clearly a backend issue. If you can’t make the feature work, then don’t put it in the app.

- Covid vaccine pass completely non-functional; no support either.

I have a clear membership for travel. I was told by my airline that you can use the clear vaccine record feature to travel to Hawaii. I uploaded my vaccine card back in April and it’s been stuck in “pending” for months. Yes this is a personal issue but as other reviewers have said, clear never verifies vaccine records and just leaves users in “pending review” state forever. If you’re going to offer this service and partner with airlines, please ACTUALLY BUILD IT! Otherwise let some other company do it who can get the job done. To make matters worse, their support simply does not answer messages sent through the app (via business iMessage). I used to think clear was a really well run and tech savvy company, but now I wonder if it’s just a fly by night startup held together by scotch tape.

- Noel

I didn’t know about your service or that Amex Platinum recommended your company. I feared it was another scam for a monthly fee and be charged instantly on my Amex card. Noel kindly reassured me and asked me the right questions. When I said yes to Platinum Amex she told me that they,Amex, approved of your company and they offered it free to members. Thanks for having Noel at the TSA lineup and her Being so kind and patient in her explaining your mission. I hope you can retain her services, but sadly I know more than I should about international business and fear her talent and language skills are unknown to HR. Thanks again and good luck with your mission. Dave Powell

- Terrible app and support; good airport services

Clear’s website and application build are pretty bad. Dead links (eg, not possible to remove/change a family member online), the vaccine card scanner on the app simply doesn’t work, and importantly support is on par with comcast. On the last point re support, no one picks up the phone, and it took days for them to respond to me via text support, and then the rep ended the chat 2 minutes after sending me a message saying I wasn’t responsive, so now I have to start again and wait a few more days.

- Potentially great system

This is a system that could be very useful. Currently it is not easy to set up and there seem to be bugs that need to be worked out. When dealing with customer’s personal information, this does not instill confidence in your system. I filled out everything on line, uploaded the necessary vaccine info, drove to the airport to do the biometric scans (clear had trouble with the machines there), installed the app on my phone, then the app seemed awkward and disconnected to everything I had already done. Customer service was great of I never would have figured out how to solve the problems. Had to upload records again since they did not connect to the online version. Need to make this all work better!!!

- Does not work

Add the application and try to add vaccine record card I’ve tried it at least 20 times and it says “oops something went wrong”. Contact their support and unexpected wait times and waited over a day for a response. When the response came in it was somebody just trying to close the call and told me to uninstall the app and reinstall it and then they close the call before I could even answer. Uninstall the app and reinstalled it and same problem “oops something went wrong”. Don’t waste your time using this vaccine record card because it does not workAnd the support is nonexistent. They are just closing calls just because they have to close all the calls because of their unexpected wait time they’re very buggy app. I would stay clear away from this app.

- Just didn’t work for me

I set up my COVID vaccine health pass as instructed. It was a bit complicated but it worked. Several days later I tried to show the pass to someone. The Clear app top page said I had a valid Covid vaccine pass, but when I tried to open it, it began the set up procedure again. After taking the ID photo, it said I already had a pass and to contact customer support. It took about 36 hours for customer support respond to my text. And they told me to delete the app and reinstall it. That didn’t help. Then they said they would delete my account and I could reestablish it. And they also told me to do it with Wi-Fi off. I can’t do that because I’m in a no cell area. And anyway after a half hour I have not deleted the account. So this app is just not for me. Oh well

- Made my flight thanks to Clear

A nice gentleman at Clear quickly checked in my entire family and helped us make our flight out of Miami on a Sunday morning. They scanned our retinas and took fingerprints and IDs and off we went to the front of the line (bypassing TSA). I don’t know if I’ll keep it after the trial period as we don’t fly much but for sure it helped. My only concern is if they sell too many, it may no longer help as much.

- Trash, 0 stars.

Downloaded this app because an event required this crap of an app to enter. I signed up, gave over all the intrusive data they requested and at the end of everything, “I couldn’t be verified.” I am extremely concerned as to what is done with the personal information that is handed over in plain text. I cannot access the venue on time now because I entrusted this app to do what I claims to do in its description. I have contacted support with 0 success and I continue to wait outside of the venue with no success. Overall, stay away from this app and entrust your personal information to a human screener who is on site at the venue you are attending. I can’t believe I handed this app my ID and personal information for the sake of saving time entering a venue only to feel like my data was stolen.

- Nice idea needs vast improvement

Hard to understand, lack of thorough explanation on functionality and rules of the app, makes for a very frustrating use experience. Like others it is unable to actually add a vaccination card, and the biometric scanner can be an exercise in patience. The one thing that would really help this app out is detailed explanations of the process, the fact that you have to set it up ahead of time and be prepared to use it at the venue again should be explained in more detail. I work in tech with apps all the time and the lack of good, detailed explanation made this a frustrating app to use. With all that said-I’m writing this after finally getting into the event I got Clear for-it’s a gray idea and with improvements could be an outstanding app!

- Does not work

The app will not register my face for my selfie. It keeps asking me to move the phone closer until it is touching my nose. I have tried on three different days in multiple types of lighting both indoors and outdoors. My phone software is up to date. I tried re-installing the app and rebooting my phone. Tech support took 15 minutes to answer the phone, and their only advice was to try setting up my account on another device. I did that but now it is still asking me to take a selfie again on my phone. So now I am back on hold. This has derailed my entire morning and I am concerned that I won’t be allowed to attend a critical work meeting this week. Really inconvenient, frustrating user experience.

- Won’t scan

This app will not scan my vaccine card. It was difficult to find a way to contact them as their”text me” function kept coming back undeliverable. Then when I located an email, I was told sorry and get the test instead to upload, as well as a reminder of the “tips” for scanning. So, this app won’t scan the physical card, in my case, and the other apps say they won’t. Anyone else having this problem? The app scans my face, so why not the card? Funny the nickname I chose of “worthless” for this review is already taken, and so is “not good,” “crummy,” “awful,” “bad,” “horrible, or maybe they don’t want these titles to explain their product. Hawaii, are you listening? Take clear out of the equation.

- Doesn’t work

Tried for hours to get an account set up which, incorrectly, I was told to do LESS than 12 hours before the game start. As you’ve seen in all real reviews, the process hangs up, rejects valid info, requires you to start over every time, asks for all your docs and info, does NOT give you the option to delete it. Multiple attempts to reach support did not work. So, now I’ll try to resell the tickets I bought but can’t use because this system is at best, fragile. If you’re forced to use this, try early and often, then provide feedback to the sports team that this is unacceptable. These guys have enough of my information to refinance my house and I STILL can’t go to a sports game.

- Health Pass connection does not work

Connection to health care provider Kaiser Northern California does not work. It authenticates, but instead of sharing info it just gives a page not found. Clear can point a finger at HunanAPI, and HumanAPI can point a finger at Kaiser. The bottom line is you will go through the complete hassle of signing up, then it won’t work. Then you can go back and take a photo of your vaccination card for whatever that is worth, then you get to look at “pending verification,” which is completely useless. If you go to the Clear website, all you can do is change your password or give them a credit card for their full service at $179 per year.

- Won’t scan CDC card

I earlier gave this a failing 1 star and I’m updating to a 4 star. It does work but instructions on how to use it and support are poor. It didn’t scan my card but I did manage to confirm through my health carrier. I did have to have my carrier’s app on iPhone to allow Clear to grab the necessary info. It gets access to a lot of rather sensitive information so there are trust issues here, but it does work. I’m ready to go for a drink if I can find a place that’s open that accepts Clear for verification.

- Oops Something went wrong error

Trying to Scan CDC COVID card. First it wouldn’t recognize it. Several days later, after a new updated app, it recognized it but then said “Opps Something went wrong try again later”. Been over a week messing with this thing. Clearly QA is an issue not to mention error message that could be anything. Customer service via phone call and then text produced no progress at all. Live customer service rep promised me a phone call back by end of day from Supervisor and no phone call back on that day or any subsequent day. Clearly this product / feature is too big of a reach for CLEAR from a development, test and support standpoint.

- Terrible

Not a single supposedly “affiliated” provider knows anything about this app. “Affiliated partner” locations appear all over their map but no one at these locations know anything about it. It is a complicated process to then try to connect the provider to the app, taking you to a completely different website. It’s then extremely difficult if not impossible to locate the provider. This app is supposed to make things easier but it makes things 1000 times more difficult. I just want to get my Covid test and show it to get into an event. But the hoops this app is making me jump through is making this process impossible.

- The Home to Gate feature is extremely helpful

Home to Gate in the app helped me make my flight on time and minimized waiting time at the airport by predicting how long it would take me to get there from my home, security check wait times and time it would take me to walk to my gate. Highly recommend especially if you’re traveling soon!

- Buggy, integrations fail, customer support poor

I’ve now spent nearly 2 hours trying to properly set up a health pass to clear Covid screening for an event. The integration to my healthcare providers patient portal doesn’t pull in the relevant information. I’ve been hit my more than 5 internal server errors on multiple views. When I disconnect the sync with my healthcare provider I get an error saying my my health pass has expired. On top of the poor UX/performance, CLEAR customer support took 15 hours to reply when I reached out. When I failed to respond to their text message after a short period they quickly closed the support ticket with no resolution.

- Glitchy and unclear instructions

My boyfriend and I are relatively tech savvy people and still every time we travel to see family in Hawaii it takes us hours to navigate through your Clear system. It’s non-intuitive, no clear step by step. And the app crashes or glitches Many Times during the process. It’s by far the least user friendly process I have to engage with. I can’t even begin to think how my 80 year old mother, who is sharp but not tech savvy, would ever figure this out without my help. Please, for the love of god, break the process down into smaller, very very clear snd easy steps.

- Selfie section doesn’t work

After getting an email saying that I needed to have this app to enter a venue, I downloaded it and followed all of the steps. However, when I get to the selfie section, the app refuses to recognize my face. I have tried reinstalling the app, restarting my phone, positioning the camera at different angles/lighting, etc. and nothing has worked. I’ve also contacted the customer support service, and all they have said is exactly what the website states. I would really just like to get this app to work for an event I have in two days, as a health pass is required for entry.

- Horrible App

This app is absolutely horrible. I needed it for an event coming up and it kept failing on me. I would get all the way to the self picture area to coincide with ID picture. Well it either shut the app out or would never take my picture every time. There’s not even an option to click a button to take your own picture. It just says looking for face. I’ve have sat in front of that camera for 10 minutes and nothing. I even tried different lighted places, deleting and redownloading app, and backing out and doing it again as support suggests. But that’s their extent of “help”.

- What a catastrophe

Downloaded the Clear app and proceeded to get two Covid tests in order to attend an event in San Francisco. Scrambled to get everything done within the 48 hour window and when I get to the event, the app doesn’t acknowledge either of my negative tests. Amazing in this day and age you have to rely on an app which requires you to turn over every bit of sensitive information you can imagine, all to be denied entry due to an epic failure of the app. Wonder what the odds are of Clear keeping my information private or selling it to God knows who. Thanks for nothing guys… good luck being around a year or two from now.

- App will not scan vaccination card

After spending a lot of time with this app, I’ve given up. While the app had no problem scanning my face and taking all of my other personal information, when it got to the part where I needed to scan my vaccination card, the scan wouldn’t work. I’ve been trying for two days now. The app just doesn’t work. A lot of wasted time with a trip coming up later this week. Also, no response from customer service 24 hours after sending them a message about the issue. I advise using a different app.

- What the heck?

I went through all of the steps for a concert in one week and now it says the health pass expires in 24 hours??? When I called for help they said I have to do the whole thing again next week before the concert!! Probably just easier to bring your vaccine card to the show.

- Personal Info at Risk! !

Do Not sign up for this app! Do Not upload photos of your driver license! This company will have all your personal information and shares it with third party companies and affiliates! There is no “Delete” my account and “All” my info button! You have to email them and or send them a letter via snail mail to request that they delete and remove all your personal information and any and all photographs and not to sell your information to affiliates or third parties! Folks Guard Your Personal Info! I made the mistake of signing up and wish I never did!

- Doesn’t work well for people of color

Your customer support is super poor. I had to speak with a bunch of different people and each had no idea why i’m reaching out and I had to explain from the beginning everytime. Im a person of color and I def think the app scanning abilities are trash. The health pass worked just fine with my white friends and then when I followed all the same steps and the app accepted my documents it just wasn’t able to verify i’m me!! I tried a bunch of times taking a pic of my face hair up hair down and still wouldn’t work. disappointment.

- Service great, app useless

I love the Clear Service and wish it was at all airports but the app is totally useless. It gives no information about length of delay or even where to go to get through security. For example in Denver, if you go to the wrong side, you can get through clear but not have TSA Precheck. Seems like the app should steer us to the best line. The app gives a list of clear locations but I can get this from the web site. Get Clear but wait until they build some useful functionality into the app before downloading. App deleted.

- The best!

CLEAR is well worth the fee. The ability to cut the entire line coupled with tsa precheck is by far, the least stressful travel ever! I travel often with my two kids and we don’t have to get to the airport two hours early just in case the security line is long. My only wish is more locations!

- Terrible app

The app simply does not work. Went through the process 5 times with a valid ID, and keep getting the same error message “Sometimes it’s hard to confirm you are you but we’re here to help. Contact support or try again later.” I contacted support, and the person trying to help me simply made me repeat myself and do the same steps multiple times ... to no avail. Useless app. Waste of time and money for any business partnered with this company. Just have people bring a picture of their vaccine card. Way easier and cheaper.

- Too Bad about getting a booster

There is, of course, a button that says add booster. However, all that does it make you take a picture of your vax card and put back in the info on your first two shots. I have contacted customer service and spoke with three separate people. Clearing out the app and starting over is not an answer. Nor is rebooting the phone. No you cannot put it on an IPad and have it transfer over to your phone. If Carnegie Hall did not use this for vax idea I would never have spent this much time trying to make it work.

- Terrible customer service and app

I needed to make a clear ID to attempt a sporting event and my front camera is broken. There is no option to take the photo with the rear camera. I also tried doing the pass on another device, however it doesn’t transfer over your information to the device you’d be bringing to the game. When I tried to contact customer service they do not care and when they tried to help they told me to use another device which doesn’t work. If possible I’d highly advise to not use this app.

- Walgreens solution provided

First, successfully login to the Walgreens app. Second, use Clear Healthpass to connect to Walgreens using your secret word when prompted. Once prompted with a success page, then close app and reopen. Select Digital pass. It worked fine for me. Just took a bit of experimentation.

- Poor Customer Support

I reached out to support to try to get a health pass issue fixed before my upcoming trip to Hawaii. They had me text the support line and I waited 2 days for a response. Once the response came they waited 2 minutes and closed the chat. How can they expect someone to not leave their phone for more than 2 minutes over the course of 2 days? I don’t shower with my phone, I don’t work with my phone, I don’t exercise with my phone. Give me at least an hour. Cmon man 👎

- Password policy is stupid

I use a special character in my password but it’s not one in their required list. I understand the need for quality passwords, but if they’re going to require a special character it should include more of them. It’s a regular, standard special character that works for every other company with this requirement. Poor user experience, won’t pay for this product on principle. Only got it because it’s required for an activity I want to participate in that requires proof of vaccination through this app.

- One big problem

You take your own picture but you can’t retake it! I am only just awake. I haven’t got any makeup, I haven’t even fussed a bit with my hair. I’m an old lady so it’s not going to get a lot better but - seriously- my current pic looks how I imagine Bette Davis would have looked at 100 years old! There is no obvious (after hours of trying) process to retake the pic. I will update this review when (if) I hear from the CLEAR people. For now, look your BEST before you start!

- If you’re doing a health review it should include have you been vaccinated and proof of vaccinations

I don’t see the point of a health review that I find out expires in 12 hours. I’m sorry I went through all that work for nothing. My tickets aren’t until tomorrow. Why don’t you do a health review were people have to scan the front and back of their vaccination cards. That would make more sense and then it becomes a permanent health review. To me this was kind of a joke except you got a lot of my personal information which I don’t really like.

- Not worth the hassle at all.

After going in circles for an hour trying to get my information in this app, I’ve decided it’s going to be a LOT less of a headache to never touch the app again and just show physical proof of my tests. This app kept sending me verification codes and not loading the screen where they should be entered. After 6 times going back and forth with different codes, not being able to enter a single one, I gave up and deleted this app all together. Not worth any of the trouble, waste of time.

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- Frustrating

Doesn’t work and no support - what more do you need to know!

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CLEAR - Fast, Touchless Access 1.35.1 Screenshots & Images

CLEAR - Fast, Touchless Access iphone, ipad, apple watch and apple tv screenshot images, pictures.

CLEAR - Fast, Touchless Access iphone images
CLEAR - Fast, Touchless Access iphone images
CLEAR - Fast, Touchless Access iphone images
CLEAR - Fast, Touchless Access iphone images
CLEAR - Fast, Touchless Access iphone images
CLEAR - Fast, Touchless Access iphone images
CLEAR - Fast, Touchless Access iphone images
CLEAR - Fast, Touchless Access iphone images
CLEAR - Fast, Touchless Access iphone images

CLEAR - Fast, Touchless Access (Version 1.35.1) Install & Download

The applications CLEAR - Fast, Touchless Access was published in the category Travel on 2019-09-05 and was developed by Alclear, LLC [Developer ID: 1428008361]. This application file size is 207.79 MB. CLEAR - Fast, Touchless Access - Travel app posted on 2021-11-19 current version is 1.35.1 and works well on IOS 12.0 and high versions. Google Play ID: com.clearme.Clear