Habit Burger Grill App Reviews

Great food, poor adherence to the ordered specifics. I love The Habit when I go in personally, every time. No problems. Great food, great service, relaxed dine in. However, it seems either through door dash OR this app—and idk if it’s just this particular location—but I’ve ordered four times and three out of the four times thus far, I haven’t received the side ranches and ketchups for my order. And this last order of $70+ I didn’t receive my drink nor the extra fry with the side meal. And to boot, not even any ranch for the salad dressing for my variety meal salad… I’m getting pretty disappointed and even if the food is great, I’ll probably end up not ordering from here through any apps anymore. It’ll be a once in a blue moon kind of meal when I’m conveniently by it. Update: Ordering on this app is not worth it simply because you can’t get your money back UNLESS through the doordash app for items never put into the order. The company will just send you coupons for a few bucks in replacement of two orders of fries, two orders of onion rings, a tempura green beans, and a garden salad all without any ranch to speak of. I wish I could post a picture of the one bag I got with the sandwiches and nothing else in my $45 dollar order. Lesson of the month: order through DoorDash, they have proper compensation for missing items when not delivered… I really just wanted my food as I ordered it man.

Payment Verification Issue. I love the Habit but the app itself I find very frustrating. To make this quick I find two issues that make this unusable for me. First, I’ve attempted to use a card for payment and it does not matter if I add it during the order or add it on to my wallet, the app is unable to verify payment and tells me to double check the card info. I’ve checked several times and it’s the right number and info, spaces accounted for, still unable to make a payment. Is it certain banks? Tokens? What is it? The other is for curbside pickup, if you want the app to automatically check you in once you arrive, yes you have to enable always to location services which I get, but it won’t let you move forward unless you also all enable notifications?? Come on. I don’t want to be spammed with notifications outside of ordering. They say you attract more flies with honey than vinegar you know. Changing the location services settings back and I’d be glad to update my review as well once changes have been made. Great UI though!

Almost perfect IMO. I love the fact that we can order the habit straight from this app now. But I would really like to be able to add notes to the staff for orders that have extra modifications. Or in general just allow more mods. Especially for the kids orders. Where is the adult burgers you can adjust seasoning, the children’s you cannot. Not being able to do extra tomatoes on any burger through the app is really frustrating considering if I go in person, that’s not a problem. Would just like to be able to have all the options possible when it comes to modifications.

The store manager. I was in the store @ 1400 Ocean Street in Santa Cruz Ca today. The lady at the cashier is a middle aged Spanish woman treat me very bad. She smiles to others but once she saw me, she walked away and try to pack for other orders and made me wait for a long time. Her attitude was like I’m not there waiting. Even worse, when a younger lady came out trying to help my order, I tried to use the coupon for the free double char burger, some how the system software had problems and couldn’t get the order through. The young lady said she will ask the manager which is the middle aged woman. It seems it happened to other people before and it should be a easy thing to do because I could show the email with the coupon. Unfortunately, the middle aged woman disapproved. She had kind of attitude towards me. I have to leave the restaurant without any order although I would like to order some food even without the coupon since this is one of my favorite restaurants. The bad experience turned me off.

Delicious and Fresh. Generally I don’t care for places like this, But Habit is doing things right! Almost weekly offers make the difference and the buy one get ones are real, none of this buy one and save a percentage (which isn’t ever a great deal). The service is friendly and worth tipping. The food is fresh and freshly made and the Tempura green beans are worth the trip by themselves. The restaurant isn’t greedy as they put out a area to get 3 kinds of peppers to use as a condiment with your meal. In these days of businesses always trying to pull a fast one on their customers, Habit is different and its a good Habit to patronize them!

Awful experience. Will not use again.. We decided to use the app for curbside pick up. Once our order was submitted, we were told 35 minutes. That seemed longer for the ASAP option, but it was fine. Upon arriving at the 1:15PM time, we clicked in here and waited. Then, we waited. We waited more. Then, we waited more. I had to call 3 times before I could actually speak to a human at a call center (not at the location we dialed). He then put me on hold, spoke to the manager, and then came back to tell me they were short staffed and running behind. Mind you, this is now 30 minutes after we were told to arrive. I asked for a refund and the call center agent said he was not allowed to process refunds. 5 minutes later, a Habit employee brought out another order to a woman who said she had waited over an hour! We asked her when ours would be ready, only to be told they were backed up. 12 minutes later our food came out. This was 48 minutes after the time we were told. Needless to say, our order was incorrect. The burgers were dry and over cooked. None of the sauces we ordered came in the bag. A completely awful experience and the app is not intuitive, nor does it allow you to contact the store, nor does it keep you updated on the status of your order. We’ve reached out to their support team with no response. It’s safe to say, I will never have the Habit Burger again. Best of luck to anyone who tries the app or curbside pickup. Hopefully you have a better experience than us.

Habit App. The only thing that I think needs to be improved on the app is at the end when about to order. It was a little confusing. I thought I had placed an order and it was asking for my vehicle color and model. I decided to wait til I got to the store to submit that. Only when I pulled up in a parking spot for curbside pickup did I realize that you had yo put your car info in BEFORE placing your order. Oops. So my order wasn’t placed until I was in parking lot. I would recommend making a note to customers that says something like, “You’re almost ready to place your order! We just need your pickup information.” Or something like that so it’s less confusing. Other than that, we love the food and won't make this mistake next time.

Great food, great app. Great food! Love the ease of ordering thru my phone to order The Habit but there are a few things that could be improved on when ordering thru the app. For example, they do not have an Apple Pay option which I would assume most restaurants have access too. Adding the credit info every time makes it harder to finish the order. Also if there were options to add coupons or discounts at the final step of checkout, that would be appreciated. There were a few times I missed out of free items or products because I forgot to add the coupon or there was no prompt to add a coupon. Other than that, I am satisfied with this app and service. Thank you

Modify Order (feature needed). I enjoy eating at the Habit. Today I made the mistake of placing my order at the wrong establishment (there are two establishments on the same street name on neighboring cities). I wanted to cancel or transfer my order to the closer location only to find out that no feature was available. I try to cancel the establishment by looking up their phone number only to be unpleasantly surprised that the number listed doesn’t actually connect me to this location, but to a general call center. I enjoy the food and I am generally pleased with the app, but today’s predicament revealed an upgrade that is needed for this app.

Order option manipulations. Hi, I think I’ve reviewed this before. But nothings changed so here we go. I love how easy it is to use the app to order food! But I don’t understand why the options aren’t open to more choices to have the food exactly the way we want it. Like we are able to do in the restaurant. I.e.. why can’t I swap the rye bread for say sourdough on the patty melt, or there is no option to add ketchup to anything, and you have jalapeño’s, so why is it never an option to add to the burgers, sandwiches, or salads? And lastly bring back the old thick fries please, these stick fries are lame! 😋😁

Great food, great service!. With the coronavirus impacting all our lives, all places are doing takeout only. I used the Habit app to order ahead and pick up inside. The app was a cinch to use, I paid ahead and my food was waiting for me when I got there. Not to say it was waiting and cold. It wasn’t. The app counted down the minutes until it was ready ( 7 min) and I just walked in and got it. It was still hot. After the world has gotten back to normal, I will continue to use this app and go to this location. BTW, the people who work there are very nice, and they’ve never messed up our order. A big plus!

Mobile Order. First time using the app; the online site is not working properly. Ordering on the app was easy, but onion rings were still not available! When I arrived to pick up my order, I asked the associate if they still were out of onion rings. She said they did have them so I asked to change my order. Both associates were very accommodating and ordered the onion rings for me. It took just a few extra minutes. Next time I will remember to “customize” the burger (no lettuce, no grilled onions). All in all, a situation that went from not exactly a good experience to a pleasant, satisfying one. The food is consistently good!

Edge case for redeeming rewards needs to be fixed. // edit: Habit burger followed up with me, and hopefully they will fix the issue. If you have any problems, don’t hesitate to contact them! If you redeem an award and your payment somehow fails to go through, the reward will be redeemed and you will have to pay the full cost of the items that the reward was meant for. In particular, I used the reward for the free birthday char burger. I tried to pay, it failed for no reason(I know I entered my saved card’s pin correctly), I tried to pay again, the app told me I redeemed already and I had to wait, I waited 1 minute, and pressed pay once more, only to realize I paid for the full price without the free burger. Yes maybe I should’ve realized that the award was already redeemed on a failed order, but I wasn’t used to this erroneous behavior. I love the app but this ticked me off.

Horrible customer service. I downloaded the app because of the free burger if I purchase a drink. I have never tried the habit grill before and want to try new restaurant. I went into the store and no customer services even acknowledged me and my friend coming in. I have to fricking say “excuse me” multiple times to get her attention. I showed the app with the free burger but The customer service lady doesn’t even know how to process it, but then someone able to help me get the free burger. The customer service lady told me to wait outside so I did. I waited like 10 mins outside not complaining but once I go inside to get the burger the customer service lady didn’t even give me a straw or ketchup. I have to ask for them each time for it. Her attitude doesn’t even seem like she want to work there. :/ the burger is great first time there but poor customer service. I properly not gonna go there again.

Habit is the new go to. I go for their Double chars & now their Santa barb burger. Their Gotta habit meal deal is such a good deal and left us satisfied and full. Came with 5 seasoned well crispy chicken bites and your choice of fries, tempura green bean or garden ranch salad. I choose the salad and it hit the spot it was so good. Their sauces are on hit too some of the best ranch and my favorite is definitely their avocado ranch!! I gotta habit ;) definitely recommended trying their avo ranch, double chars well done & their cucumber limeade is refreshing too. And you get half a Santa Barbara burger which is a nice size, with the 5 chicken bites, a side and a full size drink… yes please .. will literally be back soon

App is great until the store runs out of ingredients. Three times now I have placed orders for food that the store doesn’t have (it’s always a milkshake). When I arrive at the store, I am never notified that my order is missing an item but instead it is always me who notices and has to come back and ask for my milkshake. The reason for the missing milkshake is always the same: they are out of the ingredients. Usually an employee gives me a coupon to fix the issue. But the last time I went, they didn’t have coupons. I waited 20 minutes in the store while a manager struggled to give me a refund. Since my order was for take out to bring to my family for dinner, the food was cold and soggy once I got home. Here I am a month later and the refund promised by the manager never went through. I have submitted two requests for refunds (the first was over a month ago) through the contact support form and have heard nothing. I would call them but can’t find a corporate number and I don’t have any faith that the manager of the store I went to could do any better than her first failed attempt. So beware ordering online. You may never your full order, and there is no follow up or customer support if you have a problem.

Friendly staff. I am mostly happy with my experience. The staff is ALWAYS friendly, and if mistakes happen they are fixed right away. I witnessed one assistant manager get a total jerk who was yelling and using cuss words keep his cool and handle the problem quickly, not reacting to the customer's vitriol and I appreciated how he handled the jerk. The food is always good. My rating is because at a fast food place I don't want to be asked at the register if I want to tip. It makes me uncomfortable and I choose no, because it's not a sit down restaurant where a server checks in repeatedly. It's fast food that's slower than most. That slowness o don't mind but the tip question irritates me. I should not be required to tap "NO TIP" with the cashier standing there awkwardly waiting before I can simply pay.

Poor curbside service. This is my second time doing curbside service at this particular habit, the first time was flawless, placed my order online and just waited 5 minutes at the most. This time I downloaded the app, placed my order and in prob 5 minutes I got a text saying my order was ready. I went to the curbside parking spots (2) but the other customer decided to take both of them. I parked 2 spaces away and clicked the link to say I was there for pickup. Five minutes pass, I hit the retry button, Nada, another 5 minutes pass, hit the retry button, double nada, waited another 5 minutes, put my mask on went in talked to the woman at the counter and tried to explain to her what was happening, she asked my name and there sat on the counter, my order. A cold burger, cold sweet potato fries, cold green beans, oh because they had been sitting there for at least 15 minutes. Now the grand scheme of things this isn’t a big deal - you just need to know that even when an order is sitting ON THE COUNTER with a tag that says CURBSIDE it means NOTHING. There were 2 other people inside and a steady stream of drive-thru customers and no other curbside pickups while I was there. I agree with another reviewer - the drive thru line is abysmal too. That’s all folks. It’s a good thing I didn’t have ice cream and iced coffee drinks in my car from the nearby Target, oh wait, I did. Get it together guys!!

Needs work!. This is the most ridiculous way to do curbside, the app counts down and asks you what car your in, you think they're gonna bring it out but you have to confirm through a text. I waited almost 20 minutes and got cold food after I had to go in myself. I would've gone in after 10 minutes but one of the workers had come out and asked me my name so I assumed he was going to bring it, but he was simply looking for the person who's bag he was holding. Never bothered to go inside and ask about my food, that was sitting there getting colder by the minute. The arrival confirmation should be in the app. The app makes it seem as if there are no further steps. The workers don't make any effort to find out why you're still parked at curbside 20 minutes later. Why did I even put my car model in the app and give the worker my name?

App doesn’t work. Tried to use the app for convenience to order ahead and pickup for lunch to save time. Had to update my card, input and saved it and the card disappeared from the app. Tried to add it a second time and the app just said error. It’s my Wells Fargo card and I use it with other apps so I know it’s not the card. Then I try and force close the app and reopen it and now the app is saying that every single Habit location is “currently not taking any online orders” which seems like it’s glitching. So the app that I downloaded for convenience and to save time is now inconvenient and taking up even more time so I’m going somewhere else for lunch and I probably won’t use the app again. Lost about 10-15 minutes of my lunch trying to save time with the app so the joke’s on me I guess.

Grownup Meal Issue. I just enjoyed a $6.00 “Grownup Meal” for lunch at the Habit on Monterey Road in San Jose. Everything was delicious, satisfying and an exceptional value. However, I noticed something unexpected about the Charburger. The bun and toppings were normal, but the burger patty seemed thinner and possibly smaller than I have come to expect. I had a Charburger for lunch earlier this week and, in comparison, it seemed to have a more generous meat patty than the one I had for lunch today. I could be entirely wrong but I can’t help but think that the cook accidentally made my Charburger today with a meat patty for a kid-size Charburger. I have never seen a kid-size burger, so I must admit that I could be imagining things. Anyway, the meal was delicious. I asked for some blue cheese dressing to dip my fries which made them even more delectable.

Use DoorDash instead!. EDIT 5/9 - one week after following developers advice to send details, STILL NO RESPONSE. Absolutely terrible customer service, avoid app at all costs and order through a channel that provides customer service to save yourself a headache. Ordered through the app and got incorrect food. There is no customer service through the app. You submit an email that they reply to 2-3 days later and throw coupons at you. It’s taken me 7 emails so far to try to get refunded and still have not received a refund over a week later. Customer service is atrocious and prices are about the same as delivery apps. Given how often the food is incorrect, just use another app so at least you’re not sitting with incorrect food and have some form of customer service, not to mention a means to get a refund. Avoid this app at all costs

Best deal this year so far!!!. My family and I have enjoyed the Habit since it opened here in the heart of Orange County, but in more recent years we’ve made far less trips to eat out here just because our budgets simply couldn’t take the extra hit. I still come here for their dollar ice cream cones (now actually $1.62 or something), and yesterday saw their tabletop advertisements for the newest sandwich: The Grilled Chicken Club….and even more excitingly it explained the offer of a free Chicken Club with your first $2 purchase made in the app. Needless to say, I took advantage at my first opportunity! Well worth the extra work of buying a gift card then using it to fulfill the no-cash requirement. Highly recommended!!

Great food, ok app. I just wanted to put a comment in regarding the app itself. I actually signed up for the ops thinking that it was going to give a free item because the ad said it would, but there is no free item in the offers anywhere. The other reason I was wanting to comment on the app is when you’re looking through the menu to decide what to order the price and wording comes up right over the picture of the sandwich in question so you can’t see what it really looks like or what’s on it. Part of ordering is the visual you get when you’re looking at the item and how great it looks that helps you decide what you want. But I couldn’t see any of that just the very edge of the sandwich because all of the pop up pricing was right on top of it. So therefore, I did not order on the app it was annoying. Anyway, the food there is usually really good but I wanted to try something new I just wanted to see what it looks like, but that didn’t happen.

Great food with great service!. I have been eating at THE HABIT GRILL 1 to 3 times per week for several years. I tend to order the same thing, the grilled chicken sandwich with fries extra crispy. The order is surprisingly done and usually about 10 to 12 minutes time. I asked if any of the food was pre-cooked and they just warmed it up because of how fast everything was ready. The manager assured me that everything is prepared fresh upon order. They also know me by name there and hand me my order before I even walk to the counter!

App most frequently has weird error and cannot checkout. I use the app to place curbside pickup orders. But the app most often has an error when you fill in all the details including payment and car info, says pickup time is needed while it already has ASAP selected. Even when I try selecting again, it just shows empty options. Even if you have all the fancy menu options and good food, there is no use for the app if you cannot do the basic checkout. I find it difficult to drive 20 mins to the place and have to wait another 20 mins to get the order prepared while I could have done it through app saving time, only if the app would work! Worst customer experience ever. I actually stopped going to this place bcos of this

Best experience, truly. I do not eat often at fast food places so when I do, I hope for the best. This restaurant is one of the best! Super friendly staff (the manager is all around very good - present and talking to me at all parts of our visit - very reassuring and kind) very fast service and very, very clean. The food was fresh, we ordered the variety pack bc I had a coupon on the app, but a very good deal, even without the Q. The sides were so yummy, the green beans are my new favorite :) The spicy ranch, a must try. I tried the portabello burger and it had a good serving of nicely cooked portabellos. I could only eat half bc by the time I sampled all 4 different sides, I was stuffed ;P

A Good day In July and August!. I usually cook I enjoy cooking good food , but I have not been feeling well enough to cook for myself , so I have been ordering food , I must say it has been a little pricey I ordered burgers from various locations and I even went to a burger drive threw and I have been sooo disappointed I even froze one of my hamburger sandwiches I could not finish eating I open the freezer door and look at it and remember how bad it tasted I’ve been thinking of taking it back to show them in store! I honestly was expecting to be disappointed all of the hamburgers that I ordered were like $30 $40, small like the size of a kids meal cold cold same thing with the potato fry’s 🤯 👆🏻🫵🏻✍🏻🥰🤩MY POINT IS THAT I ORDERED FROM HABIT BURGER PLACE ON A WHIM AND IT WAS THE BEST SANDWICH HAMBURGER I HAVE EVER HAD AND THIS INCUDES DINE IN EXPERIENCE IT WAS SOOOO DELICIOUS I HONESTLY WANTED TO CRY LOL I WAS EXPECTING ANOTHER DISAPPOINTMENT . THAT DAY I WAS SO HUNGRY I WAS SHAKING AND I HAD NOTHING TO COOK AND I WAS NOT FEELING WELL AT ALL AND WHEN I SAW THE BURGER IT WAS BEAUTIFUL LOL THE PRESENTATION WAS RESTAURANT QUALITY AND WHEN I TRIED IT ! IT WAS LIKE SEEING COLOR FOR THE FIRST TIME , OR FIREWORKS , I ALMOST ATE THE CONTAINER , I STILL HAVE THE BAG IT CAME IN LOL ! FOR ME ,- IN MY OPINION IT WAS WORTH THE 25 DOLLARS SPENT SO SERIOUS AND THE SIZE WAS A LARGE SIZE , I WAS TOTALLY SURPRISED, EVERYTHING ABOUT IT WAS DELICIOUS ! HABIT BURGER IS THE BEST PLACE TO ORDER FOOD THE BEST INCLUDING DINE IN FOR TASTE 🥇🏆🫶🏻💐👍🏻👍🏻!!!!!

Ease of use. Kudos to the app development, the folks @ the Habit Burger Grill did a great job! This app is easy to use & makes the experience of picking up your order seamless & efficient. Special order? No problem, the folks @ the Habit got you covered with fully customizable options for each menu item. Integrated with your location, it makes finding your local habit a breeze! Payment options are quick & secure. Everything I could hope for in a mobile app, & everything I expect from the Habit Burger Grill, perfection! Now you have even less excuses to make it a Habit 🙂

Fantastic Casual. Habit Burger is a fantastic fast-casual restaurant that consistently delivers delicious, high-quality meals. One of the standout features of Habit Burger is their commitment to using fresh, wholesome ingredients in all of their dishes. From their juicy charbroiled burgers to their crisp, flavorful salads, every item on the menu is made with care and attention to detail. The staff at Habit Burger are always friendly and welcoming, making the dining experience a pleasure. They are attentive to customers' needs and work efficiently to ensure that orders are prepared quickly and accurately. The restaurant maintains a clean and inviting atmosphere, which adds to the overall enjoyment of the meal. Another great aspect of Habit Burger is the variety of options available on their menu. In addition to their signature burgers, they offer a range of sandwiches, salads, and sides, catering to various tastes and dietary preferences. The restaurant also provides customization options, allowing patrons to build their perfect burger or salad. One of the most convenient features of Habit Burger is their user-friendly mobile app. The app allows customers to browse the menu, place orders, and pay directly from their smartphones. This makes the ordering process quick and hassle-free, especially for those on the go or looking to avoid waiting in line. The app also offers exclusive deals and rewards, adding even more value to the Habit Burger experience. In conclusion, Habit Burger is an excellent choice for anyone seeking a satisfying and enjoyable fast-casual dining experience. With their commitment to quality ingredients, friendly service, diverse menu options, and convenient mobile app, Habit Burger sets itself apart as a top contender in the fast-casual restaurant industry.

Double Char makes a Big Mac small!. As a recent discoverer of the joys of Habit Burger, I have enjoyed many a Santa Barbara Char and Impossible Burgers. The app also provides easy ordering and one of my favorite things: discounts! So when a 20% discount offer on the Double Char offer arrived I changed up my Habit habit and gave it a try…wow…2 all beef patties, sauce, lettuce,cheese, pickles, onions on a bun. Sound familiar? This double burger is vastly superior to that other burger in terms of freshness, ingredients, portion size and of course the preparation. Well, let’s just say, a comparison to McD’s BigMac introduces confusion regarding its’ initials BM.

Love the food. The food is extremely good authentically made you can tell definitely homemade just by the taste of the chicken and the meat and the way it’s grilled only coral I have with the place is how long it takes to actually get the food and how many times it takes to get it right I find myself going there almost every day for lunch because of how good the food is there but the wait time and efficiency could be a little bit better especially if you have people like myself who are only limited time during lunch other than that food taste amazing. I believe I had the opportunity to meet the manager once super friendly amazing customer service.

Not the best customer service. I love the habit and I think that their food is great. But the last couple times that I’ve ordered over the app I’ve added avocado and bacon to my orders. When I receive my orders they didn’t have the bacon or avocado but I was charged for it anyway. I didn’t realize this until I got home since my order was to go. I contacted the store by phone but unfortunately they couldn’t give me a refund because I made the purchase over the app so they told me I needed to contact the habit through the website. I did but never received a response back. It’s been two months and this happened to me twice. I don’t like adding extras through the app anymore and I’ve given up on reaching out any further. It’s kinda annoying.

Depends on the day I guess!. Today I am trying again. Last time I ordered it was messed up and late. I ordered for a noon pickup. I arrived at 1152, checked in and waited, no problem. At 1211 I finally went inside and my order was sitting on the counter. Only two other patrons, so not busy. The person that gave me my food was just very nonchalant about the fact that it was not delivered to my vehicle and that it was over ten minutes late. By the time I returned to work the fries were ice cold and the burger was soggy and cold. I gave five stars because each time prior everything was good but I never wrote a review.

Reliable Option. Honestly, I have never really had a bad experience. Maybe once in five years and they always correct it if there’s a problem. I’m a quality snob so I don’t typically do fast food or chains that are cheap tasting (Chick-fil-A,, KFC, subway -nah) with that being said, their chicken breast is actually high-quality and their salads are fresh… My go to is the chicken Caesar salad, add bacon, extra croutons, extra Parmesan. It’s usually more than I can eat in one sitting I try to split it with two. And you can’t not get the fried green beans they are MUST have! you can tell they’re battered with real tempura before probably being frozen for the chain but no loss in quality. The ranch is homemade you can tell, Caesar dressing is bomb as well. And when they have that mint raspberry lemonade or the passionfruit one… My God!! Also, they have good shakes and their burgers are not bad- I would still hit up in and out for a burger, but you can add bacon here so there’s that plus! This particular location everybody was really sweet and friendly.

App support please. I have an older small iPhone. I haven’t been able to use the app for quite some time because it gets stuck at checkout with the page about using ApplePay. It says to click a button below but I can’t get out of the page because no buttons are visible. I have been hoping each update would get rid of that but so far no luck. Please send to app tech team to fix it so all phones can use it. Thanks. I have missed you since the frustration sends me to another restaurant. App was great when I was able to use it

Flame broiled ! Yum!. Great burger. I appreciate the ability to customize my order. I was glad to discover I didn’t have to have the spicy seasoning. I especially appreciate curbside pick up. I wish the App was more automatic. I like Starbucks because it remembers my favorite store and my last order making reorders super easy. Too often I changed my mind about ordering from Habit because I didn’t want to go through the slow mobile app. And I sure didn’t want to idle in a long line! Today I had time and was really hungry for my Habit burger!

Happy Camper!. I had the pleasure of coming into The Habit on Val Vista today and after placing my order on the app was told they could not accommodate the shake I ordered because their machine was down. Dalton came in and saved the day, I requested 2 items to make up for the one I had ordered(to avoid the refund process he made it happen without any hesitation and with a huge smile on his face! A huge thank you to Dalton for turning my experience back into a great one, your customer service is awesome!! Another huge Thank you to Andrew for letting us know the machine was down and offering us alternatives, you are the epitome of excellent customer service!!! I will definitely be back.

Huge Step Back in Functionality. Not sure when the change was made but older versions of the app had much greater control of how you wanted your food prepared. Now your options are merely a yes/no option. No more ‘easy mayo’ or ‘extra lettuce.’ I understand that ingredients cost money and nobody is expecting an extra patty for free, but plenty of other restaurants’ apps allow you substitutions (some triggering a small up-charge). Because of this inability to change the bread type out family went to a competitor because they offered what we wanted and Habit could not or wouldn’t make our burgers the way we prefer them, which is a pity as they generally have very good food at fair prices.

App Doesn’t Match with Store’s Offerings. The app says a lot of what is on the menu is unavailable. We were so surprised by how much was unavailable we drove our local Habit Burger to discover nothing was unavailable and intact everything was fully stocked. They people working told us they don’t have control over the app… so who does? And how would the information be corrected? No one there seemed to know. Additionally every time we order delivery from the app at least one item (it’s really an entire meal) is missing. The store says it’s not their responsibility and there’s no real phone number to speak to someone there and the app makes you file a complaint electronically… we go round and round with no real answer and no refund from anyone. Needless to say ordering for delivery from the Woodland location is highly not recommended!

Convenient!. This is a great app but I couldn’t give it a full five because I cannot seem to add raw onions when I used to be able to in-store. Also there’s no way to ask for “light butter” on their butter for their sandwiches like we always could in-store. No way to ask for jalapenos which we can do ourselves in-store. Basically all the things we could customize in-store is not available on the app. Since we only use this app for emergencies anyway, when we all need to grab a quick bite, I guess it doesn’t really matter. Plus most people probably don’t care for the customizations I mentioned but I do know that the folks in my circle would all use this app even more if all these features were available though, since we all share the same style of customizations. :) This app is still appreciated!

Sooo, I’m having issues…. So the app itself is great with giving great offers on various items on the menu, but fell short when it came to redeeming them. I went to redeem an offer of free garlic fries at no cost and it would not let me redeem the offer. It said that the offer had already been redeemed, even though I hadn’t redeemed it yet. On top of that, no matter how hard I try, I cannot order on the app. It only lets me put a gift card in, but when I choose the credit card option, there was no spot available for me to put it in. I would recommend having someone go through the app to fix these little things so that it can work at 100%. And if someone could please contact me about how I can still get the free fries, that would be great. Thank you.

Dangerous health conditions on mobile ordering. The app apparently requires you to choose between indoor pickup (you go inside) or curbside pickup (an employee brings to you). For health reasons (I don’t want to catch coronavirus) I prefer curbside pickup. If you make a mistake like I did recently, there is no way to contact the restaurant and ask an employee to bring the food. The restaurant chain uses a centralized ordering system. At present that # directs you back to the app. Due to my mistake, which the app does not allow you to correct, I had to go into the restaurant to get my food. While the employees had masks, the guests did not. I felt like habit’s poorly designed app, ordering system, phone system and customer service system put me into a potentially unhealthy situation. I will not be using the app or ordering from Habit again.

Great Staff at Encino location. Everyone is awesome at this location in Encino. From the cooks to the customer service personnel, everyone takes pride in their work and makes sure that the entire customer experience from cleanliness, order taking, and cooking quality food consistently is number one priority. During the pandemic, I really saw this team kick it into high gear because they knew they were nourishing people and keeping them alive while I knew they were risking their own health by possibly catching the coronavirus. After the pandemic, food service hospitality and quality assurance continues to be five stars. The owners should be very proud of this group of people. -Catherine of Encino

Mixed Feelings. Ordering through the app was wonderful. I was able to customize order and have it ready when I arrived from getting my son at school. Now for receiving my order. I didn’t get my main course the chicken club sandwich. When I asked where my sandwich was the worker asked me if I was sure and told me it was in the bag but the bag was extremely small (fries/onion ring only size). I said no and was asked if I was sure I showed the receipt on bag. Employee came out a few minutes later and apologized. I then told him that I didn’t receive the extra ranch I paid and ordered. He apologized again and said he would be back. I was starving at this point so I started to eat the onion rings and was almost done when the ranch was provided 😣. The ranch is my favorite so I guess I’ll use it for something else.

2021 deserves better. You clearly dont care about your customers because we have asked for years now for you to update the app to allow bread customizations for the different burgers yet you updated the app without this feature additionally there is no place to request special instructions and therefore when I arrive at curbside I have to walk in anyways because your employee apparently doesnt think its her job to bring me ranch after i ask for it. So yeah step it up if you expect customers to pay 8$ for 1 burger and 1 more thing, you need to disable the automatic notification that my meal is ready when I know for certain its not because we arrive to the restaurant thinking its actually ready and leave our car running because thats what you told us

Best online ordering website ever!. This was the absolute easiest online ordering experience I’ve had in over a year since I’ve started ordering food online. I love the family bundles and the way the site is organized to ask how to modify each burger! Easy drop down menus with all available options worked nicely! I don’t eat at Habit often, and I had zero question about what comes on a burger, or how to delete or add condiments and toppings! We will definitely be using this service again! Side note: I NEVER leave reviews and I’m not easily impressed, so this review is really saying something! Hopefully the food will measure up! :-)

Love Habit But They Need Gluten Free Buns. It’s amazing that they are one of the last burger places of its kind to not offer a gluten-free bun for their customers claiming problems with cross contamination when all they need to do is ask and take the route other places like burger lounge & shake shack has done. This is caused us to not order there near as much as we’d like to. It’s lazy and thoughtless to long time customers. Otherwise, it would be near perfect except for they have to stop drenching their chicken sandwiches in teriyaki sauce as when you’re ordering it easy to miss having it removed. They really need a better sauce option by now. It’s overall decent fast food in a pinch but not the healthiest which it’s not really meant to be. Their lemon slices notoriously taste like onions because they use the same knife and cutting board. Their employees are always very nice which is a big plus. This place just needs a little updating menu wise. It’s been too long. OK

Vegetarian OPTIONS (EDITED). 1⭐️ Edit: I’m not 100% sure what The Habit has done to their app but mobile order no longer functions to order ahead through the app. I’ve tried probably 15 times in the last month to use the mobile order function and it just doesn’t work. I’ve called them a couple times and they can’t offer any help to rectify the issue. They don’t know what’s wrong and why it doesn’t work. Don’t bother to waste your time with downloading the app if you’re going to use it for mobile ordering until you start seeing reviews that they’ve fixed it. Waste of time unless you’re looking at the menu online. Second edit: Developer responded to say that I should call their corporate offices for assistance despite me clearly stating that I had done so multiple times and they have not helped in any way and don’t know what the issue is or might be. I suppose they want to continue not to allow customers to be able to order from their app. Not sure why. Literally get your IT department to figure out the bugs and update the app. Don’t download this app until they update. Not worth your time. 4⭐️ My family is all vegetarian. We LOVE having the impossible and veggie burger options. And we love the ability to order on the app! It makes things super easy and an easy family favorite choice for fast food! The only thing I would really like is the ability to customize the impossible burger a little more. You can only modify what comes on it as it’s made, as in you can include or not include tomato or lettuce. But you can’t add ketchup or mustard or add extra tomato. It also doesn’t “count” as a charburger for discounts, even though it’s under the charburger tab and the veggie burger is under the sandwiches tab. Other than that, loving it so far.

Options are a mess!. The Doubke Char email and execution are not smooth. One might say a bit clunky and disastrous. Kind of a brand breaker. Ordered somewhere else. 8/2: OK. So tried it again. I really want to love you guys. So I went through the App to order. I get to the end and it has 2 burgers in my order. It makes it appear as though one is full charge and one is a “Marketing” offer. So the user isn’t sure if we’re out to order 2 burgers or one. One says free or $0 while the other is full price. Suggestion: consolidate these to remove the confusion. I should not see 2 line items. So abandon App. Go in store to order. Second, so I go to Kiosk. Scan function is challenging if at all. So I enter phone number so you should be able to tap your database to know I have an offer. Show it on kiosk. Oh yes. And kiosk doesn’t offer mustard option while the app does on a burger. So now to counter. Very helpful but know it’s not most efficient. All else smooth. Opportunities to smooth out a bit more. Send me an offer and I’ll test it again and post update my write-up. Thanks for listening. 3/1 Trying to update app at store. Spinning App w no action. Oh well, off to Panda Express. Get ur app team to fix their issues.

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Efficient and Professional. Love this location. Always exactly as I custom ordered Cheers 😍

Morbid curiosity. Has this app ever worked? I keep it in hopes that one day, I’ll tap on it and it’ll open. I’m not even close to Las Vegas.

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Easiest online ordering application. If only EVERY restaurant used the same user friendly ordering application that the Habit does. They’ve got this figured out and someone hasn’t been asleep at the wheel! Good job to those who thought about ease, efficiency and a user friendly app for customers to order their food. We aren’t sick of the food yet, but I’ll tell you we’ve ordered more here than anywhere in our town simply because of the ease and quick service we get. Can’t go wrong and the food is pretty darned food. Especially their Southwest chicken salad!

Fabulous service. Placed an order through the app everything went exactly as it should be a while waiting I decided to come in and place an order for just a salad as I was starving. I left the lady at the counter know that I was waiting for an order from an online purchase what my name is and where I was seated when it was ready she brought it to me with a great big smile! Thanks!! This place is so much friendlier then Turlock!!

Excellent Online Ordering and Curbside Experience. They have so many yummy menu options here. I love the fried green beans and strawberry limeade. Their website is easy to navigate and makes it really easy to order. Clear options. My only suggestion would be to have a “notes” or “comments” section on the website so you could ask for extras like peppers, etc. other than that, ordering and pickup are super easy and fast! Yummy food and quick delivery.

The Ap is confusing.. Today we had an order for our family of 8. I had to use not only my husband’s log in but mine too making it 2 different orders. We also chose a location that had curbside pickup which is different from our home store that doesn’t offer curbside. But one of the orders I accidentally ordered the home location which was very difficult for us to get to. I tried to Chang/cancel since the order was scheduled 2 hours in advance but there was no way to change it. It would be nice to have that option.

Finally App!. About time they come out with App make it much much easier for deaf person like me that way doesn’t have to deal with driving through and guarantee to make other customers angry as well. It’s nice that can customize the order to the way that you want. However be warned the font and text is super large and I suspect that app will need to be update to accommodate the sizing of the screen. Overall am super happy that have app to make it deaf-friendly when it comes to order food.

Amazing. The vibe of the young man who brought out my curbside order on May 29 at 839pm at the Jamacha location was super refreshing! His communication skills and overall attitude was positive and it was a pleasure talking to him and receiving my order from him. I didn’t catch his name but hopefully you can match him with the date and time I mentioned. But yeah, he was so great and his vibe definitely makes me want to come back to this specific location!

You’ll Be Seeing Me Often…. I’m a long time Habit customer and I am so glad there’s one nearby now. My family & I have eaten at several other locations throughout SoCal and overall the quality, taste, & service at this new location is on par with others we’ve eaten at & ordered from. Only thing that stopped me from leaving a 5 star review was that our tempura green beans were a bit undercooked & over salted, but everything else was great & left me looking forward to my next visit. Awesome Job!

Great customer service. I like Habit and any store I have gone to has always been good quality food. I especially love their tempura green beans. So good! But what stands about this store is the customer service. When I ordered online recently the food was done earlier than our pick up time. The manager was gracious in giving us fresh fries to replace the cold fries. He was so kind and understanding. That’s the kind of service that makes me want to come back.

Habit Burger. This app is really good. Besides the little errors in customization (sometimes it says “no change” twice instead of “no change” and “no” or “none”; i do wish they would fix that tho) the app is wonderful. It tracks your location and gives an estimate to the second of when your food will be done. it’s just really handy compared to a lot of other apps. Plus, it doesn’t glitch so that’s nice.

Great burgers - a few improvements. The burgers are absolutely delicious. But take note if you want credit for your visit, the loyalty points only accrue if you order from the app. If you walk into the store and order there, you will not get credit. The combo onion ring french fry offering is a great idea. But a better offering would be the combo onion ring and sweet potato fry offering. Also when you add bacon it’s nice to specify extra crispy. But the website does not give you that option.

I love this app but…. I’ve been using this app for months now and it always worked perfectly with a few exceptions being sometimes when I order, my card will get charged but the order won’t go through to the store but the support refunded me my money very easily. Another thing is recently the app will not load at all without using wifi. My cellular data will not work with this app and it will not load anything unless I’m connected to a wifi box. Please fix if you can! Otherwise amazing app and awesome food!

Wrapping of sandwiches and fry packaging. When wrapping a sandwich it should be neat and orderly as to present it so it doesn’t fall out of its wrapper when taking out of the bag. Perhaps adding a sticker to it to hold the wrapper closed. Many times I have received my sandwich rolled up in the wrapper instead of neatly packaged. Also the types should come in different packaging when putting into a bag. French fries like to jump out of the tray it comes in when it is in a to go bag and we have all experienced that fries are at the bottom of the bag and all over the other food when we open the bag. Please consider this review when packaging food to go in a bag.

High Quality and Subtle Awesome Details. The developers of this app got so many details right. Exceptional work. Large scale things are there: intuitive registration, smooth animations in-app, and simple payment processing system. The small details are too many to mention: auto-capitalization, estimated driving distance on order confirmation, notifications are timely and geo-fenced. Thank you for not just making a “minimum viable product” and focusing on design. Well done team!

Friendly customer service. My family and I came in a Wednesday night to have a quick dinner. My two younger kiddos where having a hard time being patient for their meal, and I was getting a bit anxious as well, but the manager on duty, Sha, got their attention by offering them a treat. That helped them calmed down. I was grateful for her hospitality. Also she helped answer questions about our order and even fixed an issue with our order right away. Thank you to Sha for the help and the yummy food!

Fantastic non meat food and app is MUCH better!!. In addition to offering a fantastic veggie burger instead of the (awful)impossible burger it is now easy to get rid of the (also awful)whole wheat bun that is standard with almost all non meat options in order to get the yummy grilled sourdough option instead!! Thank you, thank you, thank you for recognizing that many people who don’t eat meat don’t necessarily miss eating meat(and so prefer that their food does not taste like meat) also care about what their food tastes like, too.

Surprisingly Impressed. Through the years of using almost all of the available fast food ordering apps, I found The Habit's to be pretty up there. Possibly the best, with Starbs in second. The options and detail within the user-interface, as well as many useful features gives this review 5 stars. They actually listened & delivered what the (hungry) people want! :) I wanna see that location on a map, I wanna see edit options for orders, favorites, and a clock counting down. We approve, just ordered ;)

Fix your App. App is broken and won’t let you sign/Log in to account without trying to create a new account, which does not work because your prompted to create a new account , because the link is broken. Now you are forced to create a new account with an email that is already being used, you need to fix the link and have it sent to the correct page.

No drive thru pick up. If you want people to place orders that are handicapped then stores with a drive thru should have a drive thru option like your competitors. All stores in area have no curbside or mobile lane pickup nor drive thru pickup. Why? If I place an order in your parking lot. Then get I. The drive thru lane. Tell at speaker I have a mobile. It is no different than me pulling up and placing an order. Best part. I don’t have to repeat myself 2 times for everything because the person can’t hear me or isn’t listening. Wendy’s Arby’s McD Jack in the box to name some competitors. Heck I can do 2 drive thru lane pickup for a Pizza Hut and Little Cesar’s. Not to mention Chick fil a. When I am in pain using 2 canes I can’t do a pickup. Not disabled friendly

First time visiting Scottsdale location. The food was delicious. Burger was cooked to perfection. The veggies on the burger were fresh. The fries were piping hot and fresh! I gave 4 stars because when I first entered the establishment I was greeted with uncomfortable stares. And the person I made eye contact with did not bother to demonstrate good customer service. His colleagues however made up for that by giving me the good customer service that I was looking for. But had the initial person who saw me would have smiled and spoke then they would have earned 5 stars

First Habit Online Order. Happy to see the opened a new outlet close to my home in Millbrae CA.. The in-store pick up was right on time. The food was very good, I like the diversity of the menu. The onion rings and the tempura green beans were especially good. I think the burger is considerably beefier than most other places It’s a little pricer than the nearby In & Out but I’m happy to pay a bit more for the better quality. I was very impressed with my first visit and I will be looking forward to coming back frequently.

Great food and easy to order takeout. I’ve always considered Habit burgers hold their own against any other popular burger places. However, Habit sides blow everyone else out of the water. To make everything even better, ordering on the Habit app makes getting takeout even better. I can place order from home, via the app, and walk straight into restaurant grab my order and head home or wherever we’re eating. Everything works really well, tastes really good, and makes me come back for more.

Last time???. This will be the last time we order from here ever again if my order comes out as bad as it did the last two times. I always order two of the family meals because there’s eight in the house half the time I don’t get most of my order and when I come back they try to give me my cold order that’s been sitting there. One time the app messed up and charged me three times and they would only credit me back one which never did come back on my card. I hope it works out this time because the first few months they were open they were awesome. They definitely don’t have the same staff anymore sad.

Excellent food - Terrible COVID-19 policies. Food prepared properly and reasonably timely. When I arrived to pick up my order, it was not ready even tho I received notice it was ready. While I’m waiting for my food, someone else came in to pick up an order. They were told it should be on the counter. That customer the had to handle each and every bag to attempt to find his order. The staff has gloves on and should have found the order. To have strangers handle the orders while looking for their order is just wrong.

Okay.. The app is great for placing orders via mobile order but it’s very limited. It would be even better if it had more options for customization. For example, my kids like their kids char-burgers with lettuce added but the app only gives you the option to customize ketchup. For salads, it only asks you if you’d like to modify any toppings but doesn’t let you request chopped, etc. it would be really great to see some of these features/options added.

App bugs. Have a hard time getting the option to add a form of payment, and I notice the app doesn’t have all available medication choices to burgers. For example the new French dip char that is available, you don’t have the option to sub the patty for an impossible or veggie. My house enjoys habit, but the app doesn’t provide that additional feature for modifications. Better off just going to the store directly, but that doesn’t allow us to save time when coming home commuting for work then having to stay in drive through for 15-20 mins. Hope this helpful still love the Habit.

Beware of the Habit App!. You have better protection from the Habit's poor customer service using a 3rd Party application like Grub Hub. The Habit will accept your orders and charge your credit card even when they are closed. When you try to reach them to report that there was a problem with the order, there is no way to contact them directly. They will only accept complaints through an internet form. When you finally get someone to contact you, you will need to wait 5-7 days for a refund. Other apps like Grub Hub or Door Dash provide immediate customer service if there is a problem. I will be off-loading the Habit's app from my device and I won't be patronizing them again.

Great food and service surprisingly. Hey this place was the dumps for me prior to 2019. I hated this place because they would over cook the burger meat, over cook the fries and over cook the onion rings. Terrible place back then, but now I’ve had their food more than two times without any complaints. Burgers are cooked ideally for enjoyment when consumed. The furies and onion rings taste crunchy and delicious as expected. They even offered fried string beans which we never had before, tastes fantastic. Whatever they done to make a change seems to be positive in my eyes. Good job.

Always a pleasure. It is always a pleasure to come to this location. I’ve become somewhat of a staple here to the point that all the staff knows my name. The food is always fresh, the staff are friendly & the order is always hot and correct! I would definitely recommend this place if you’re looking for a great place to have a burger & fries and not have sub par quality from McDonalds or Burger King. Stop by, you won’t be disappointed.

Doesn’t work. Everything about the app was great until I tried submitting my order. It told me to pick a pickup time, but when I tried to do it, it gave me no option or method to actually insert a pickup time. And since it would not let me submit an order without a pickup time, I could not submit my order at all. This wouldn’t be as bad if their website also didn’t work when I tried to order last week. I tried ordering over the phone but I was hold for at least 3 minutes so I hung up. (Ya I know, I could easily wait a little longer, but I did not want to!) Habit has great food though , I love eating there in person. Their fries are amazing. Burgers great too.

Easy to Use But Accepting Coupons Would Be Nice. My child received a coupon for a free kids meal but since I’m by myself with the kids, I’m using curbside pickup (curbside is very convenient when having three kids under the age of 5 during a pandemic). The coupon says it has to be an in-store order, therefore, I was unable to use my coupon at this time, which is a real bummer. It would be nice to have a place to input my coupon on the app.

App Order. It was quick and easy. Had a digital coupon that I applied. Was a little confusing if I ordered 2 char burgers or just one. Did some customizing and figured out the digital offer was applied once I got to check out. Timer was pretty spot on as I walked in to the store I got a text letting me know my order was ready. Timing was great. Double char was very good and included my changes and additions. Green beans were nice and crunchy. Price was fair. Will return sooner than later.

Barely functional. This app is terrible. I am surprised it’s even possible to place an order. For customization you can choose “no change” or “none”. You can’t add extra of something. For optional components you can choose “none” or “no” for items. Why have something as an “option” that cannot be added? You can’t do curbside check-in from the app, so you have to use a clumsy SMS + web page system. Our order was wrong and I went to check what the system showed. The “previous orders” page shows “no orders”. So, not only does today’s order NOT show up but NO order we’ve ever placed is shown. I’ll have to call the location and talk to them. This app is so lacking in basic features and common-sense UI that I can’t believe anyone signed off on it. Whoever was paid to develop this app owes the Habit a refund. I’m giving it two stars since it can kind of place orders, but that is probably generous.

Complaint about the Santamaria CHARburger. Santamaria CHARburger doesn’t have a drive-through. I am disabled and find it hard to get in and out of the store. Many times they have refused when I place an order online they no one will bring it out to me to my car. I can park directly in front of the store, can somebody help me with this? I love your hamburgers but I hate your ordering. I don’t know what to do with an app it’s difficult to order you can’t talk to anybody, so my order has been wrong a couple of times but you can’t convey that to anybody. I think you’re doing this all wrong.

Unable to reset password. My wife and I used to enjoy using this app as a reward member. However, an app update wiped out our login credentials and we can no longer login. We selected to reset our password in the app and it gives a message that it was sent to the account email address. However, we never received an email and also not in the junk folder. Tried to contact customer service over the last year, with no results. I tried creating a new account but that fails too with an error that my phone number is in use. Writing this review to warn others of the problem. I work as a programmer and there is no way testing of a simple function as sending an email. Inexcusable!!!

Good but not great - the App not the food of course!. As always, Habit is a favorite. Food is yummy and customer service is great. However trying to use the mobile app to order & it could use a little help. If you are fond of healthier substitutes like us, you won’t find it easy to navigate. Gave up on our wheat bun because it just isn’t an option on the app. Either have the option tab for the bun type or a field for notes so we can just put it there. Anyway, looking forward to the burger even if it’s on white bread...hope my stomach doesn’t revolt!

Curbside. Ordering was a breeze! Love the app! Picking up curbside not so great. I had to walk to pick up my order. One gal at the register with 3 people ahead of me. Manager I’m assuming with a blue shirt never looked up to acknowledge the line or counter. The 2 cooks were working hard and acknowledged me and the other customers. The gal at the register was working hard with a difficult customer. Would’ve appreciated the acknowledgment from the manager. The gal at the register passed me my food, apologized and made sure my bag had the accurate food…

-1 Star bro do NOT eat here ☠️🔥🙏🌚. Okay just because it’s pride month dosent mean I’m going be all nice. Yo burger habitat, caused me to throw up and make me have a bad stomach. Did y’all thought u can bag a baddie 💀. I would give this place a negative if they were options☠️🙏. Habitat go get to burgers/minions n tell them to stop trying bad baddies cause I am not going FW this again🔥🙏. They Frl thought habitat burger can bag me. This da 4th time I threw up and stomach hurted I was on the floor like if I got stabbed than I took a 4 hour nap and still HURTS and I’m 50/50 recoverd. Idk bout y’all big backs but eat here if u want just letting yk those habitat double burgers are insane they trying bag the baddies #freethebaddies!!☠️🌚. Anyways that’s all happy pride month 🏳️‍🌈🌚🔥☠️🙏😈.

Always delicious!. I love the habit, and more when I get to treat myself with it for lunch! But, I do suggest paying attention to order specifications when I order through the app. I customized my burger on the app, and asked for no pickles. I know that my order was received exactly how I sent it, because my receipt shows my order correctly. My burger had pickles. It’s a little disheartening to know that no matter what specifications I elect, they are ignored. ☹️

Buggy and missing features. Surprisingly poor app for a great burger place. I go to habit 1-2x week and order with the app, so I’ve encountered a fair share of issues by now: (1) if the restaurant is out of a sub ingredient (eg lettuce wrap), the app submits the order without the sub, but DOESN’T TELL YOU ABOUT THE CHANGE as you submit the order. Super frustrating to get the wrong order. (2) App is not storing the prior orders. So I can’t even show the cashier what I thought I ordered versus what I actually got. (3) No “last order” history. I don’t want to share location data, sorry. But why does this mean I have to manually search for my store every. single. time? (4) Awkward coupon redemption. I still haven’t gotten the hang of this. The coupon only redeems in the very last screen before order submission, and not when you’re in the cart view. (1) is becoming a deal breaker for me in going to Habit. I hate that I have to wait for the cashier, explain the problem, and wait for the remake when it’s supposed to be a quick pickup experience.

Great food but. I love eating here almost every other day and my girlfriend and I love their ranch and use about at least 2 cups for the nuggets and 1 for the fries but they’re always so cautious about giving us extra. Why is that? We enjoy our food with this condiment and every time they jip us out of 1-2 it makes part of our meal un enjoyable. Instead of saying a lot of ranch I give a number and there was one time the lady gave me the wrong number of them and walked away very rudely. Just give us what we need. Or if you’re gonna be so greedy with it charge 50 cents cause I don’t care I just want my ranch!!!

Unusable app :(. This app does not work. I’ve deleted the app and reinstalled several times. Just states the app encountered a problem. It tells you to select “retry” and if problem persists then restart the app. I don’t know what’s wrong with this app. It’s been happening for almost 6 months. Food at my local habit burger is on point. They never disappoint. Burger, fries, shakes. It’s all good. The Santa Barbara burger is my favorite. Very tasty and the avocado and sour dough bread sets it apart from the other burgers. Mocha shake is very good. Fries and onion are delicious. Plus the ranch or boom sauce is awesome. Try the food it’s very good and at a reasonable price. The app, if it’s working on your favorite then congratulations but it does not work on my phone (Apple iPhone 13 Pro Max 1TB on Verizon

First Quarantine order. I ordered for a few people in my office (about 5 orders). I requested to pickup up ASAP and they had everything in my order correct, food-wise. They corrected a wrong cup size for one of the drinks immediately, but I am seriously impressed with how our order was already waiting for us on a tray and how all the customizations were correct (there was food allergy in my order!). One of the guys hasn’t had anything from the Habit for over a couple of years and exclaimed that this was delicious and we need to order from you guys soon!!

Inconvenient order process. Being forced to order on the app and then having to wait for a text to confirm the order is ready is very inconvenient. Used to be able to just order at the drive thru, but that is no longer possible. Now I have to wait 10+ minutes in the parking lot before being able to get the order. Not sure who thought up this bright idea, but I’m guessing a lot of customers will be unhappy. Would have just not placed the order if I knew the process would be this screwy.

Fix online ordering please. With the kids meal you can’t add anything but ketchup in an online order. My kids are vegetable eaters and would love the option to have lettuce and tomato on the kids charburger, but you can’t order it online. When I asked in the store when picking up my order if I could have lettuce and tomato they wanted to know if I ordered it online. What’s funny is that when I order in-store you can add whatever you want. Why not have the same options online. My order wasn’t complete. I had to give the employee a list of missing items. And Pepsi??? Why did we get rid of Coke??? Eeew.

On time!!! And Correct!!!. Ordered on app. Picked time for pickup. Super friendly girl greeted me, asked if I had placed an order already, she asked my name and checked the computer, she told me they were getting it ready. 1 minute later she was putting it in the bag. And it was done. She explained everything she put in the bag, asked if I needed any additional sauces. Handed me the order and said Enjoy my Food. Perfect. Couldn’t ask for more. Thank you guys

Redeeming Rewards is Buggy. I wanted to take advantage of an email offer for a five dollar veggie burger. when I click the link instead of opening the app and the offer appearing, it keeps taking me to the page in the App Store to download the app even though I already have this app installed on my phone. This is not the first time I've had this problem. I've actually never been able to take advantage of these offers where you click a link in an email and it's supposed to open up the app because it never works. Needs to be fixed.

Consultant quality. I’ve lived on the West Coast and been to a number of Habiit growing up. I also tried other Habit in New Jersey. This franchise owner, his general manager is on point with everything he does in fact, when he’s not working, I always notice a difference in the little things. How long the meat is cooked how long the toppings are on the bread before add. You name it he has got it down to a science to the habit and Parsippany over and over again. Thank you.

Order experience. My car broke down today so was not able to go out and get something to eat for dinner. I was really hungry not feeling very well. My sister said just order online so I love Habit Burger and decided to try. I’ve never done this before and it was so easy. I haven’t received my food yet, but the ordering process was really easy. I love this restaurant. i’ll write another review once I get my food which I know would be amazing. Thank you so much for making it convenient for situations like this.💕

Lost Order - No Customer Support. It’s a terrible service. I placed an order, got text about an order and then that it was ready. Yet location said that they do not know anything about it. After they spent 10 min I realized that I am not going to get it and would need to ask for a refund. Location has nothing to do with this app, so they can’t help. Yet there is no customer support of any kind. Your only remedy is to call credit card company and dispute. I get that system might lose orders, but not having any kind of customer support and forcing to deal through credit card support is unacceptable in my view. Stay away.

Impressed. Uses a ton of mobile apps to order from restaurants. This is the first app that not only had a very friendly UI/UX but I was impressed with the app's order countdown timer, the map automatically showing me the route upon order submission (also telling me how long it'll take me to get there based on my location), and how you can not only custom-name individual favorite items, but also custom-name your entire order for future use. As someone in the tech industry: clap, clap.