Celebrity Cruises App Reviews

Just off cruise!. Excellent service from start to finish - at Retreat with Connie & Conner, at Luminae, with Telma and her awesome crew: Moniek, Emi, Michael, and Anna. Fabulous meals at Sushi on 5 and Blu. The shows were all fabulous - we never missed one! Jen M was a such an amazing singer & a great entertainer as well. Maureen L was a wonderful comedian and entertainer as well - we saw her early & late night show! Thanks to Manuel & Kelli - Bingo was fun wish I Won! Thanks to the amazing crew from suites - Angel was so attentive & accommodating. I Wayan was so wonderful & attentive to keeping up with our schedule too. On another note -everyone was always smiling, asking if we needed direction or if they could help - even stopping their chutes to give u a smile !

Celebrity edge. I like the room with balcony and the bathroom is bigger than princess cruise. The room services staff was very nice. The dining room is set up nice and roomy and perfect view. The 14 floors buffer food is ok and not much change. Wish could have more variety food to select. Not much Asian food and few staffs seems tired and not much welcome or happy to serve food to guests. The main restaurant food is good, not much activities to celebrate in the dinning during holidays. I don’t feel the festive or holidays decorations in the dinning room. Not much going on for gift shops for the sale like princesses cruise for the fun of the shopping spirit. The lobbies areas are highlighted for the holidays, lots of music and entertaining and bars. Area for seating is plenty and the shows are great. The photo shop is much self service, the staff need little bits of cheering and enthusiastic of happy. I like the 15 floors for the exercise followed by the trails to walk or running. The gym room has good size and not humidity. I wish they could highlight some the activities program on the daily news paper and on TV or announce on over head speaker. I did not see much games or Chinese mah jong activities supplies in the social room or other areas for the guests to relax playing with there family. Over all I do enjoyed my trip and certainly with my families members gathering. But once comes with individual or solo, i was boring little bit.

Reaction to timing. At the age of 76 the timing to get tests and confirmation of negative test as a lab type response is not in our control. We took the test are fully vaccinated and in good health but the state of Florida is way behind in processing results so we are being subject to a high level of stress. A poor way to embark on what was to be a pleasure trip as we have already invested thousands of dollars to ensure the experience. By the way I am retired executive Vice President of Arvida/ Disney corporation who lead there hospitality division. I look forward to hearing from you and obtaining assistance in reversing this situation. Thank you

Close but no lumps. This is one of the better cruise apps I’ve seen. But... big but here, the information on it has been highly inaccurate. Shows my cruise and dates, but the ports of call are incorrect, the docking times are incorrect. Not just by minutes but by half a day in some cases. The website for the same trip has the correct information. There is really no reason for a connected application to have incorrect information. It is merely supposed to be a different and unique way to portray the information available on the website. App will be great if they can get their act together with the data that feeds it.

App is not organized. App is very slow. Very difficult to find what you need. Reservation process, especially for restaurants, does not flow well. And each restaurant has different circumstances. For example, reservations for The Edge can be made, but then you can’t pick a day or time, leaving you hanging and concerned what you will ultimately get. And this is after you have already paid for it. For other restaurants and services, rather than the app telling you what times are still available, you have to keep trying different days until you might find one, possibly to discover that there aren’t any left. Why are all the restaurants listed, even the ones you don’t need reservations for? Understanding beverage prices, not just alcohol, is very complicated and really needs to be simplified. Prices kept increasing for the spa treatments. Is wellness check assigned time the same as boarding time? It’s not clear. For a “top rated” cruise line, I would have expected much better.

App Not Working Properly. I downloaded the app and entered my reservation number. I see my cruise date, cabin assignment and can navigate to dining, excursions, etc. However, the app does not allow me to make any type of reservations and doesn’t show my booked excursions on my calendar. When I click on my profile, it says “unable to display reservation or folio. Please contact Celebrity Cryises for assistance with your account.” I’ve called three times and no one has been able to help me. I am told over and over again to delete the app and reinstall it. I’ve done this numerous times and the problem continues. I’m concerned that I won’t be able to check in on the app when the time comes and am frustrated that I cannot make any reservations or see the events on my calendar. Very frustrated and disappointed!!!

Some exquisite moments,but…. I have been on celebrity before-and am quite disappointed on this trip! The app is not user friendly!Charging 5.50 for bottled water(???)…that’s just cheap.(especially if I have concierge class).I feel like this is a “sellers shop”…have been asked to sign up repeatedly for specialty restaurants…and the salespeople in shops push way too hard! Salon is lovely but again,all 4 in my party felt an obligation almost to buy something! Food in Murano and sushi on 5 were amazing! Took an excursion yesterday in molde for 250/pp….should have been closer to a 79-99/pp charge…the guide gave zero info…the trip itself was a fine 2.5 hour visit….so way overpriced…I travel alot and will continue to go on silver seas…unlikely to do celebrity again! Overcharging and upselling is a real turn off! Entertainment has been awful…turndown for 1…but there were 2 in the room…boat was nearly empty except for the 500 people on a business retreat…who were very loud…and everywhere in large groups…not good!

A good start. We are so happy that Celebrity has an app now being tested! We have used the app every day to find things like our itinerary, menus, special events, and activities. Here are a few things I think might make it even better. - Correct and up-to-date information. Several times the menus have been incorrect and we noticed that when we changed time zones, the ship’s time on the app did not change until very late in the day. - It would be great if you could put a star or mark/highlight by certain activities or events that you were interested in attending. It would be a great way to keep track of your schedule and not forget/miss our on activities of interest. - I think you would have greater participation in usage of the app if you were able to message other people on board using the app. -It would be nice to add a notifications in the setup of the app so that we could select to be notified of things that we might be interested in (ie wine tasting, mixology class, dance lesson, etc.) Overall, it is a good start and we’re happy to see Celebrity working on this.

Dawes. Special kudos to Kelly for the wonderful narration this am while viewing the glacier. I especially liked the inclusion of the historical, geological and scientific aspects of this awesome scenery. She made it come alive. Also enjoyed her overview and highlights of the itenerary in the theater yesterday. She has an easy to hear and clear voice. Her voice was also filled with awe and respect for this area! On another note, I think Fred Fulmer would do better with a script in front of him to avoid rambling and stay organized tho. Ha. Thx again Kelly!

Had a great time with one exception. Both my wife and I had a marvellous time aboard the Beyond. The ship is amazingly beautiful, the staff went out of their way to make our voyage superb, the food top notch and the bars some of the best I have seen. One thing left a bad taste in our mouth, the spa team was unprofessional and only care about how much gratuity the will get before they treated. We think that the Celebrity line should seriously consider changing it’s policy and use a spa partner that can deliver along the lines that the line is known for, the spa was definitely the low point of our trip, we decided not to use it despite wanting to do so. I would recommend cruising with Celebrity to all my friends and family.

5K later, I’m wrinkled & disappointed!. Despite upgrading my room to an Edge room with an infinite veranda, I am only able to dine at 4 restaurants on board, without an additional fee. I purchased a drink package which covers drinks up to $10, yet most drinks coincidentally start at $11. As I write this review 5 hrs after departure, I’ve had to go back to guest svcs 4 times to resolve a variety of issues, including not having any paper reference to anything going on aboard the Beyond and an app that’s misleading/because some listed items “apply only to other celebrity ship guests” so I was told. Then when trying to get dressed for dinner (for which I must change because shorts are not permitted in the main dining areas) I discovered that after spending 5K I don’t even have access to an iron! I was told that I have to pay an additional fee for laundry services. Thus far this is absolute worst!

NO FOMO. FOMO was created with me in mind. I love that I can always plan ahead! But I’m not tied to anything unless I reserve it. The night before I like to go through the calendar and add everything I think I’d like. Then throughout the next day, I know more or less where I’m going. Or if you’re traveling with friends there’s a text feature! So without even paying for the wifi you can stay connected to those on board. Excited to be boarding my 3rd ship this year 😍😍😍

25 years of cruising celebrity. The level of service is SO poor the cruise has not started off well. All the tables had dirty dishes on them for breakfast. Nowhere to eat. Yesterday we could not order drinks, I had to get up each time and get my own while the waitress waited in the table directly next to us each time. When she did finally get the last drink for us she stopped at the table next to us and talked for more than five minutes while we looked at our drinks. I had to go over to her and take the drinks and sea pass cards from her tray. Last night at dinner NO ONE took a drink order, I drank iced tea. I guess you didn’t lose any revenue, however, because we have drink packages and we’ve already paid… just no drinks.

Immigration Officer. Had a death in the family and had to disembark on Monday. IO MJ. seemed to careless about our situation and only about the penalty fees. He did nothing but talked about the process. He never got personally involved to make sure we were helped. This included a promised ride to the airport that never showed up. We waited 45 minutes and finally had to flagged down a cab, which we had to pay for. I hope no one else has to experience this callous type of treatment. Needless to say, my wife and I are extremely disappointed.

Great step forward. Used the app on The Edge and Reflection. Great to have calendar, daily schedule, reservations right at your fingertips. Three tweaks need to be made. 1. Don’t kick us off ships free WiFi every few minutes, very cumbersome to continually sign onto WiFi 2. Filters shroud default to All, not Recommended. Once I switch to show all, it should stay there but instead, it reverts to Recommended after every refresh or reconnection on WiFi 3. Chat feature needs to send notifications to phone. You have no idea if someone is texting you unless you are actively in the app. It needs to have a noise and banner notification just like a regular text

Points of interest. As I was thrilled to be back on Celebrity again, I was really looking forward to seeing the Amalfi Coast! I was not too impressed at some of our stops like BRINDISI or MONTENEGRO , as far as I’m concerned I wish you would have bypassed those two stops and had given us better and more on the Amalfi coast itself! There was Capri where they had Some of the beautiful water caves, or given us another day in Positano where more to do & see!! Overall it was a nice cruise but disappointed in some of the stops! The organization needs to be much better as far as using TENDERS to get to the cities in some stops! Some of us had to wait In Line for over 30 minutes, which was way tooo long! I thought overall it was a good trip but needed more organization! Loved the Cruise directors performance he was good ! Maybe he needs to perform more often! Most likely I will cruise with celebrity again! Sincerely Cruise customer

Really nice app but needs updates. Overall, the app is great. You can check your account, setup excursions, see where the ship is, all the amenities, and much more! It’s easy to use and has a ton of information on your cruise and general information as well. I deducted one star due to conflicting information. I have contacted Celebrity on this but it still hasn’t been fixed. The COVID information is incorrect and conflicts with their website. One will say no pretesting required and the other says a pretest is required Masks are apparently optional on the ship accordingly to the website but according to the app, the casino and theater require masks I understood the guidelines are constantly changing but I was informed by Celebrity customer service that masks haven’t been required for at least several months. It’s safe to assume most people will be planning and using the app before and during cruising. Of course, both should the app and website should be updated to reflect current info. Please ensure your app is current so folks can rely on it, especially due to potential health requirements. The last thing someone wants to do is read “no test required”, show up to port, and find out one is required. Otherwise, I’m very happy with this app.

Dealing with Back-to-Back Cruises. I love that Celebrity has incorporated the health and safety parts of embarkation into the app to smooth the process. But when you have booked two or more cruises close to each other, there does not appear to be any way to roll forward to an upcoming cruise to add health and vaccine information ahead of time. It appears you have to complete one cruise before you can prepare for the next, kind of negating one of benefits of the tight integration and streamlining of the process.

Comfortable cruising. Just before COVID my husband & I booked three back to back cruises from Honolulu to Sydney, Melbourne and the Great Barrier Reef. It was the trip of a lifetime for us. Wonderful activities every day, lectures each day about the ports we were approaching and history of the South Pacific and we loved hearing about Captain Cook. Plenty of interaction with the passengers from Australia who were returning home from Hawaii after doing their holiday shopping. We learned so much by joining them at meals and hearing their recommendations for where we should visit and what we shouldn’t miss. Crossing the international dateline was a huge experience and the officers of the ship made the passengers a big dance party on one of the upper decks and fun was had by all. Except for kissing a dead fish, which a few of us did! We made some lovely connections which we still hear from via email. We’re booked again in March on Beyond with friends. Can’t stay away too long. Celebrity is our go-to cruise line for a perfect vacation!

Celebrity Cruises at your fingertip!. It’s awesome to have the ability to check out the daily agenda for 3 of Celebrity’s ships (Equinox, Reflection, and Constellation) on your smartphone. Look ahead to see the entire cruise events days of in advance, and plan accordingly. Thanks Celebrity for providing this app for passengers. There’s more than just upcoming scheduled events on this app. Why not give it a try? Check it out before your cruise, or try it to see if cruise life might be for you (no booking necessary, but you might be tempted to book a cruise once you see what’s offered onboard a Celebrity ship. 😍

Solarium. Celebrity really does need to get a fairer system for getting a bed in the solarium. Perhaps 3 different blocks of time to give more people a chance? Some guests put stuff down and keep beds for whole day just returning occasionally. Notes on beds asking guests not to go that are not a deterrent. “System” is so unfair. Chatted with people who came to solarium at 4:30 a.m. to get best bed position then went back to bed. They finally returned to their reserved spot in solarium at 12:00 for a short while then leaving again. “It’s just what we do in case we decide we need bed” we were told. You must know this happens and still do nothing to make things fairer to all guests.

Disjointed Experience - Feels Scammy. I kept finding myself spending significant amounts of time trying to find basic information about what packages Ive purchased for the cruise I just went on. Additionally, even if I’ve purchased a package for the cruise, let’s say the upgraded Internet package, the app still gives me the option for the upgraded Internet package! I can only imagine how many people have accidentally purchased the same upgrade multiple times without realizing it. Fix this. It doesn’t take rocket science to track what people have purchased and make that visible for people. It’s also not difficult to remove the upgrade options if someone has already purchased them. Do better.

the Celebrity App. I think this is one of the best ways to get all your information imputed, book shore excursions, book dining reservations and and purchase anything extra, and especially the how easy it's made the lifeboat drill!! I have been sailing with celebrity for 35 years and have sailed on 33 cruises exclusively with Celebrity and I remember since the Meridian and earlier ships how I dreaded the check in process and remember how time consuming it was which long lines with luggage in hand just to get to the area of the cruise port terminal to check in. I think the app is very easy to use and helpful and it has brought the cruising experience to the next level! I look forward to my 1st cruise day because I know we will me processed and on the ship within a half hour of getting to the cruise pier!! Thank you Celebrity and all your staff, MaryAnn & Scott Stulpin (Elite Plus Captains Club Members)

Sarah. The meals have been very very good and the services and severs all have been very nice. I will come on another cruise on this boat and other cruise ships too. I have been have a wonderful time on this fun cruise ship. I love all the views from every angle and windows of this beautiful Alaskan trip this is my first cruise to Alaska with my parents for my birthday cruise with my parents. I wish that it was longer trip so I can do all of the wonderful excursions that were being offered. To bad we did not go into Sitka I would have loved to have seen that town too.

Problematic - a lot of wrong and missing info. I love that there is an app, but if it exists it needs to be accurate because Celebrity encourages people to use that for info, and there was a lot that was missing or wrong. Times and locations for certain events were completely wrong - we showed up to an event and the people at the location had no idea what we were talking about. It also only randomly let us make dinner reservations, on probably about half the days I got an error that someone in my party was ineligible, but then the next day it would work. Also a lot of things were not possible to reserve on the app but it provided no details on how exactly we should reserve . My biggest issue was the info missing from the excursions. The website had details that were truly vital - like that you had to provide your own towel for an excursion that wasn’t obvious a towel was needed. But the app made absolutely no mention of that. So if you didn’t pay the exorbitant wifi cost or hadn’t printed off all details in advance and just trusted the app you would miss key pieces of information for the excursions.

TRUST ME🙏. We’ve recently purchased a cruise package on Celebrity’s website. A very limited email was sent to me within a day or maybe sooner. It provided some rudimentary info and suggested a complete contract would be available by downloading their app and logging in. I did that … it basically offered the same ‘ non official’ numbers but the details link said not available …. But not to worry , l can call a number where l can get a verbal description of my complementary additional upgrades as provided in my contract ( the first call said ‘all’ our contract info was still in process? and it could take an additional day or two to fill in? It’s been long enough to process our complete cruise info and still the same ‘TRUST ME’ statement on your iPhone app… not very happy

What a mess!. The ship was scheduled to leave at 8 pm until recently we receive a notice by email that it is changed to 4:30. Our original check in time was 4 pm which we find it weird that no one from Celebrity reminded us to find an earlier check in time. Anyway we did it on our own anyway n changed to 2 pm. Anyway, things are so confusing when we get on board. We have booked a room w 2 single beds n the room is a double bed when we walked in. We were supposed to check in Muster station n when we get to the 5/F there is no signage at all to point us to the direction n when we get there the station was closed. I was not able to book my dining time online which make me stand in line for hour to know when n where I am going to dine at. Everything is so messy n show the mgmt system n administration is really bad.

Apps needs to be useful. We just returned from a 5 day cruise on the Summit. We enjoyed a much needed vacation. The app and the webs page are not close to being useful beyond checking your basic information. Ship time was helpful but the only things that show up on the app are the premium reservations for dinner. We had quite a few spa treatments between us - 6 to be exact and non were on the app, the times were not correct on the hours and it was confusing if you needed reservations in the main dining room - after making them which also did not show up on the app. The app doesn’t show your entire package booked nor does the web page which as a software and cloud specialist for my company it especially aggravating. Celebrity needs to meet the times with technology.. we haven’t cruised in a long time and will probably not use celebrity again but the app needs to have some $$$ put into it to make the use worthy of the time to use it.. think about the end user when developing….. and have some real like end users test it not your own people.. trust me this makes all the difference!

Barcelona, Canne, Portofino, Pisa, Rome, Ajaccio cruise. Excellent stay at Apolo by Amelia, excellent team there also rooms, and food were just fine. Location was good for access to Metri and for just walking. Shipboard dining and activities so far have been excellent. Tour of Portofino was cancelled due to heavy sea swells and we understand that it’s always safety first. Also understand that we will not be charged for this tour (which did not occur). You have a high performance team. Their courtesy, and professionalism at every level is something we constantly experience (so far). Looking for ward to the remainder of the cruise.

Edge. We booked this cruise because it would enable us to visit family on Roatan. Without notification prior to disembarkation Celebrity placed a restriction on leaving the boat at the Roatan port, unless of course we had booked an excursion thru Celebrity. We would have postponed or cancelled this cruise had Celebrity management been above board prior to the cruise leaving the dock. Additionally, in a telephone conversation with Celebrity guest relations prior to this cruise we were informed that only staff would be required to wear a mask once on board. We were surprised to learn of an onboard mask mandate. None of the emails prior to sailing indicated a policy change, likely because it would have resulted in guests cancellations. We will likely cancel our next scheduled cruise with Celebrity because of we don’t feel that management can be trusted. Shame on Celebrity!

Poor service on board. This app seemed great but a day or two before sailing, I had problems accessing it. Every time I opened the app it would say let’s find/link your cruise, Id enter my info and I’d get “sorry we’ve hit a snag” message. On board they told me to delete the app and reinstall. But then the app would not download on the ships WiFi. I was able to finish install at ship’s next port. However I was continuously asked to link my cruise/log in (sometimes this went smoothly, other times it did not) through out the trip so I just stopped using it. We were a party of 10 and all of us had various problems such as these. We basically did not use the app. Also my husband and I were able to get the messaging feature working but there is no notification of communication while not in the app, so it is pointless. I wonder if this is a ploy to get you to purchase a WiFi package (which we did, but we still did not use the app). Disappointed.

Frustrated. The app doesn’t seem to respond to ordering excursions unless I refresh at least 5 times. Your literature says make dinner reservations once you are on board . This is incorrect. I finally realized I could reserve dinner a few days ago. Unfortunately, All reservations were taken. Also, nowhere on this app does it tell you when the formal nights are. So I was able to make a reservation on Day 9 for the Tuscan Grill, then by looking at the menu at the main restaurant, I figured that was the day the formal would be because a regular menu was not shown. I need customer service. Very frustrated. Not a big cruiser. Getting a bad feeling.

Solstice 9-1-23 through 9-8-23. Great trip. Excellent care in cabin with Ray Ann. Table service was attentive and overall outstanding with waiters Alimusa and Bizar. We saw them both at breakfast at the Ocean Buffet and they personally acknowledged us by name. Very well done!! Also our Sommelier Jona served us beautifully. Our drink server from India we delightful. Great attitude by all. Our captain sailed us safely to and from the magnificent glaciers. A perfect GIFT trip from my son and daughter and their spouses. Thank you. DeAnna Taylor, cruise guest

Review. A few special people that work on the ship I'd like to recognize to to let you know that Marsha in booking tours booking ships the manager she helped me tremendously. Also, I would like to thank and let you know that Valentine the manager in the casino fortune casino on board was also very helpful. I told him that I would let the company know that he is doing a great job and should continue helping people in the casino who are playing and our players like myself. We really enjoyed the Bermuda cruise and will tell all our friends and family to experience the joy and good time we shared thanks again also, I should say our room attendant was also excellent. My room was always clean and she is a very hard worker and we thanked her.

Florida Girl. I only travel on Celebrity and have had many good cruises. However, now it’s very difficult to get to talk to anyone. The app is very difficult to manipulate getting a confirmation when you purchase a drink package and excursion package of Wi-Fi package is impossible. You have to call and hang on at least a half an hour and try to get someone to send you something, I’m very disappointed with the service I’m getting before my cruise. I’ve been on the web several times trying to check in for the cruise. I can’t even get past bicker Cruise it’s very difficult. Celebrity needs to update their services to cruisers and potential Cruises or I might go back to Viking

App needs work. I’ve had several issues I am hoping Celebrity will fix. You can’t make specialty restaurant reservations on the app for my cruise so I had to call to facilitate. Navigating to make payments is trial and error and should be more prominent on app page. Would be helpful to list which type of drink package with the WiFi I purchased. Had to call to find out what “drinks” was..classic or premium. Lastly it would be helpful to pull the emails to a spot in the app. For instance I am too early to book airfare, it would be helpful to have that on the app. Again I had to call or go to an email. Having the app more fully integrated would save you money on having to staff for phone calls

5 Stars. Beautifully appointed Stateroom, the designers thought of everything. Plenty of storage for clothing and toiletries, there is a place for all your personal items. The service is beyond our expectations, if you appear not to know where to go a staff member asks if you need help. Food and beverages are fabulous with an extensive choice of cuisines. The ship itself is immaculate, not a spec of dust or a stain anywhere. Cabin staff are very attentive and serious about your comfort. Well planned activities and entertainment. We will sail woth Celebrity again!

Spent hours with Celebrity person on phone.. Apparently, my Celebrity app was not linked to my information. Spent hours trying to get information linked. Then with Celebrity person on phone with me, attempted to book sure excursions p, but still difficult to navigate, and when it was actually presented online I was unable to book it. It just kept rotating through the same sequence over and over and over again. when it showed “reserve now” it just started over and over again. I would fill all the blanks with the phone celebrity guide. But to no avail . I’ve spent hours trying to navigate different celebrity sites. I have been on several celebrity cruises in the past and have never experienced such difficulty.

Trouble. I actually have not been on the cruise yet. But so far it has been a nightmare. Myself and my 2 other friends have been billed twice multiple times. Make sure to check your credit cards. Once for an upgraded room and excursions. They billed me twice for a excursion then cancelled me. Now it’s sold out. And they can’t help with that. I have been on the phone multiple times to try to figure this out. If you’re going to call them make sure your phone is charged because it will take at least 30 to 45 minutes to just start the process. I have had several calls that were more then 2 hours. Most of the time on hold. Good luck

Limited functionality pre-cruise. This is a review of the app, not of the cruise. Very limited app. Hopefully it will be more useful on board. There isn’t even a way to see your confirmation number in the app. That is a big omission. So when you click on the manage your reservation button, it takes you to a page where you have to enter not only your reservation number but also the name of the ship and the sailing date. That means rummaging through your email to find your confirmation. Really??? Celebrity needs to do better. Maybe look at airline apps and see how it’s done.

Yikes!. So far I’ve been inundated with emails and texts from this cruise company ever since I migrated from Royal Caribbean to Celebrity. Although I have yet to sale on a celebrity ship, we booked us a trip for multiple weeks from Hawaii to French Polynesia, then to New Zealand and finally to Australia. They didn’t mention that we were supposed to have visas in addition to our passports for this trip. We found this information out by accident a few weeks later and when we called them, they seemed to be befuddled and astounded as well.. so we canceled that trip and still got charged $215 apiece in penalty charges even though we bought the trip insurance. We rebooked Celebrity for a different cruise that goes to the ABC islands instead and will be able to give them a more accurate review once we’ve returned from that. It’s been terrible.!

Waiting two hours. Not sure why we made reservations months ago for our excursions for Florence and Pisa and days before our cruise we received an email stating a near by port change, all excursions cancelled, and now we have to attempt to schedule two days in Tuscany all over. And with this attempt, “One of our agents will be right with you.” Yet we are waiting over two hours and no one “agent” has answered. “Voted best” premium cruise line, is not whatsoever living up to your superlative descriptions. I’ve been on dozens of cruises around the world. We enjoyed Apex last year in Greece, now Beyond in a few days. If this is how Celebrity want to disprove all its bragging rights of “raising the bar” with us, then it may be the last.

App vs Website. I’d you to be aware that I am not a happy customer. I booked a 3 day cruise for October 18-20. I booked it over the phone several months ago. I called once to see if the rates were lower and they were not. Today May 27th I checked the website not the app and found the rate lower only by 71 dollars but that’s 71 less I have to pay. I then called and spoke with Davey from Mexico City and told him I found a better rate for the same exact cruise and all the same categories. I even took screenshots to prove it. He then asked me to log out of all my apps and restart the booking again and how coincidental the rate was not the rate I saw which was only 71 dollars less. He couldn’t find my rate and I retried the booking again and still the higher rate. I’m sure with a click of the mouse he took off the discounts so I would still have to pay the original price for the cruise for a partial view veranda. I’m not impressed with this at all. Next time I use a travel agent cuz these cruise people behind the phones don’t really care and honestly I don’t think the cruise line does either. It just left a bitter taste in my mouth to even want to go now. The old bate and switch game.

Shade of former self. What can you say about celebrity cruise lines? Well, first you can’t tell celebrity anything itself without waiting between 1-3 hours on the phone. Yes, once I waited 3 hours because they had screwed up a reservation. Getting onto the ship is fine if you get there around 11:30-12. Otherwise you are waiting in another long line. None of the outdoor bars are open till 11:30 am on sea days, except one bar. So if you need something to drink on a sea day in the morning, prepare to wait. The staff is friendly. But when the ship is full, good luck finding a chair outside. Don’t bother getting the insurance because even if the government says you can’t sail, the insurance will still not refund your money…just give you cruise credit. If you upgrade your cabins you typically don’t have to wait to eat unlike other cruise lines.

What was isn’t anymore!. Celebrity always had a great reputation, fun but quiet, great food & great service. We just returned from a cruise on which there were over 400 kids with nothing to do. We couldn’t get seats at the pool; there wasn’t any room in the pools; the hot tubs were full of 3 yr. olds. The kids ran around everywhere. It was terrible. Staff told us Celebrity filled up the ship with special deals for kids. Food was still great but service wasn’t. We ate in Blu with no reserved table each night. The Captain in Blu bounced us around to different tables each meal so that servers never got to know us. The elevators stopped on most floors because of kids pressing buttons. It seemed more like Carnival or Royal Car.

Celebrity in the eyes of this patron. After 13 wonderful cruises with Celebrity (1 with Royal Caribbean, 1 with Cunard, 1 with Norwegian and, I hate to say it, 1 with Carnival) I bought a 14th cruise with Celebrity this year. I was PACKED for departure on the Equinox to the Eastern Caribbean leaving Fort Lauderdale on March 14, 2020. If you are 79 years of age in this COVID-19 environment, irrespective of your distance from the nearest perceived threat, you think twice about the timing of your 14th cruise. With trembling fingers on my keypad, I opted for the “Cruise with Confidence” choice that Celebrity offered. My reason for contributing to this review collection is to let the sailing world know that Celebrity is as accommodating, gracious, professional and comforting an organization as one could imagine in these turbulent times as they are aboard the ship. I still look forward to my 14th with Celebrity and hope that it comes soon.

Norwegian Excursion. My wife and I recently completed a 12 day cruise to Norway on the Celebrity Apex. I chose this particular cruise as I am of Norwegian Heritage and have always wanted to go to Norway and it happened to start on my 70th Birthday. Everything about the cruise was wonderful and exceeded my expectations. I love the layout of the Edge Class Ships and particularly enjoyed the Magic Carpet and spending some relaxing time in the afternoons in Eden. We ate dinner most Nights in Normandie and our wait staff of August, Eric and our Sommelier, Anthony made each night special. They were friendly, informative and attentive, which added to our enjoyment of our cruise. Also, the food was very good. It had been quite a few years since our last Celebrity Cruise and although their food was always good, it seemed they have upped their game since then. As for our stateroom, we had a Celebrity Concierge Class cabin with an Infinite balcony that we really enjoyed as it gave us more usable space in the room. Our cabin attendant Jaime was very friendly, kept our stateroom immaculate and was on the spot when we had a minor emergency, when the bathroom flooded. This was my 17th cruise and 5th with Celebrity and certainly one of the most memorable. We are already booked for the 2nd voyage of the new Celebrity Xcel next November and can’t wait!

I wish I could give ZERO stars. DO NOT CRUISE WITH CELEBRITY! We have emails confirming we would receive a full refund for our cruise. We were told to wait a specific amount of days for it to go through. After waiting well past the allotted time, we contacted them again. They are now saying they will not issue a refund despite their confirmation. We have contacted lawyers and will be taking action. Our honeymoon was cancelled over a year ago. Celebrity lies. We get passed around to different representatives and none of them are backing their original confirmation. I encourage everyone battling them to reach out to an attorney. This is so wrong, they are manipulative and deceitful. I will NEVER cruise with Celebrity again and I will tell everyone I know! But don’t worry, their app works fine.

Lack of Communication. I understand weather delays and problems happen. However when there is no communication to guests when we did not book directly with Celebrity I have a big issue. Or ship is delayed a day for embarkation due to weather. Talking to other guests who booked directly with Celebrity they started getting multiple contacts 48 hours in advance that there were potential problems and then notification about 24 hours in advance that the ship would sail a day late. I received none of those notifications. Finally about 12 hours before boarding I got notice from my booking agent. Hotels are now full I understand that my booking agent has a responsibility but Celebrity has no excuse for not informing all booked guests about the issue. This will be my last cruise with this company

Amazingly difficult to follow. I received an email to check in. I use the link to check in and it tells me to use the mobile app. I open the mobile app and it immediately goes to my itinerary and gives me no link to check in or check in times? Is the app not available yet? Did the app not update? What gives…I can’t be any more frustrated than I am now following Celebrity cruise line directions… of course the Celebrity website tells me I’ll have to wait in lines if I don’t use the app…but the mobile app provides no assistance…I only hope that in a few days it will work…but why would I receive an email that says go to the app before the mobile app is ready?

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First Cruise Ever. This is our first time cruise and first time with Celebrity Millennium. My husband and I had a wonderful experience on this cruise. All the staff and all departments were very welcoming, friendly, nice and helpful. Special mention to the following staff: Eben & Richard our housekeeper; Mayra, Nova, Morris & Vic, who were all serving us in Metropolitan Restaurant during dinner & Jenine, who was serving us in Oceanview Restaurant for ordering coffee. They were all fantastic staffs. Thank you so much having us. Regards, Mark & Lowelyn

Test messages received at 1am. Why, Celebrity X, do I turn on. Notifications so that you can give me important information, and then are informed of sales events every other day. And THEN receive “test segment 17” messages at 1am local time? Eight of them in a row. This is not what I expected from a cruise app. And it will cause me to turn notifications off (which includes your sales channel). Do better

Comments:. The Apex is absolutely fantastic !!The staff are brilliant and so helpful and obliging. The distinct architectural design of each separate precinct/ area is more than overwhelming ! The state rooms are a master stroke; the enclosed balconies and vertical sliding windows are seriously a great, intelligent design innovation ! I cannot believe the experience so far - we loved the Millenium and the Solstice, however the Apex has just raised the bar to a completely higher level !! Cheers Bryan and Gai Hardman Sydney Australia

Power points are not to an Australian standart. There was no info on the cruise webpage in terms of power point bring not australian standard. We are facing two weeks on the ship not being able to use the devices. Especially not being able to use the cruise app.

Online Bookin. Unable to access online booking yet it’s promoted the way to do health check. Suppose to be able to do from noon 22nd tried several times but wouldn’t allow to continue. Very poor

Katie. It’s incredibly frustrating having to repeatedly enter details and then not being able to continue nor have them saved. Also it’s is not acknowledging my credit cards even though they work.

Celebrity Infinity. I would like to say my husband Carmelo and I had a great cruise. The entertainment staff like Alejandro, Fernie, Mary and the others provided great entertainment onboard. Also the theatre shows were excellent. Oki from house keeping room 3055 looked after us very well, he was always willing to provide assistance and help wherever he could. Then Vanessa in the Rendezvous lounge was a beautiful lovely person, who couldn’t do enough for us, she was very helpful and obliging in everything we asked of her. Also the young barman at the Martini bar who looks like Bruno Mars was great lots of fun. The wait staff from that section was very nice as well I think his name was Medea. Then we had the lovely staff in the Trellis Restaurant like Robert, Hermis, Clara and Elmer who looked after us each night for dinner. They provided excellent advice and lots of chats each night, we thoroughly enjoyed their company. And lastly we enjoyed listening to the bands each night. Especially the seagulls were great. The only negative thing I can say is the shower water was warm to cold each morning, a lot different to the basin which had hot water all the time. The other thing was there was no self assisted laundromat, whereas on other cruises they have provided a laundry. I had to pay for the laundry which was expensive and then AUD on top so made us extra expensive. Thanks once again for a great holiday. Julie Callus

basic information required first... The site is heavily weighted towards selling tours. However I'm unwilling to book any without seeing the full schedule showing estimated available time in port. 4 hours, 6, 8?? Only then can I work out walking time, lunch, excursions free time and time to get back to the ship. Sales are essential for excursions but a genuinely helpful cruise line should supply essential port information to their customers. I choose to not book until I have the information to plan my day in port properly. Perhaps I missed something. Whatever, I will now have to spend a lot time looking on the internet instead of just booking blind. The best lesson I ever learned in my business career was to help my customers as opposed to just selling to them. Then the sales flow. That said, some of the excursions sound interesting.

Mr Dane Vacic. From the time you arrive on board the service is absolutely outstanding the staff is very kind polite you are always greeted with the smile which means a lot. Cafes food and beverages served to the perfection flavour presentation kindness and politeness from the staff cannot be measured you only need to experience. Restaurants the Service outstanding food from Seafood to steaks and so on delicious well presented we could not find any fault whatsoever. It is always a pleasure to recommend celebrity cruises to anyone. Thank you for your wonderful service. Dane and Zora Vacic

Love celebrity. Wonderful ships and staff and food. The shows are amazing. Indulge in those delicious desserts and marvel at those very clever cocktail technicians. Looking forward to being first time on the edge. An upgrade to aqua class for myself and 3 friends would be the icing. ❤️🎂

Celebrity Solstice. The staff are very friendly and helpful. The activities were fabulous. The excursions were great. The accommodation was awesome and clean and comfortable. The food was excellent.

Can still not add to Apple Wallet .. Rel 1.74.1. View Express Pass but the ‘add to Apple wallet’ seems to have been disabled. The button has no response even with this latest release

Accessibility to information. I must say it has been a pleasure to use this App,

OK Mostly but Needs Work. I’m on a Celebrity cruise right now and trying to use the app as much as possible. Checking onto the cruise I loaded our boarding passes into Apple Wallet as I knew we would not have internet access in the cruise terminal. However when I tried to show them they had disappeared. The scheduling of daily calendar items into my personal calendar works well until something changes. There is no notification of the change. I should be able add personal calendar items easily into the personal calendar. However I have found no way that I can. That would be really useful.

Shows. Shows were very ordinary the first week then they got better

Fabulous Cruise. Our first time cruising with Celebrity was fantastic. It’s is very much a “grown up” cruise compared to other lines we have cruised with. Staff were exceptional especially in the main dining room - Pratima, Mikhel, Wei, and Jelena, with Webster as the maitre’d. Thank you for all the effort and attention. We felt very welcome and really enjoyed ourselves.

Wow times have changed. My last cruise was only a few years ago but gee how quickly things change now I can know all there is to know about my cruise months in advance by download the Celebrity cruise app. It’s really quite amazing how Celebrity has designed this app so user friendly as well. I totally recommend it to anyone about to cruise. One bad point is that technology seems to have caught up with the cruise industry meaning people (including me) will never be off their phones even when “getting away from it all”.

Intermittent failure to load & can’t share calendars. Regrettable experience. Had intermittent loading issues or app not updating/working. Menus not reflecting on app easily. If guests are at specific membership/class levels, would want to see relevant activities and restaurant menus to the level (in advance) so can plan the day. Can’t share calendar plan with people via app. Can’t report or note request things/room service in app. No ability to speak with concierge. Timings and descriptions sometimes do not match actual events. Eg. Bingo ticket sales is a separate event to the bingo, and it doesn’t relate to each other easily for you to realise they’re at separate locations. Or sales promo events onboard starts at diff times to printed pamphlets. Content description of sales different to actual products held on board.

Celebrity Edge 10/10. This has been a magnificent experience. Everything has been perfect and sheer luxury. The crew, food, shows, information, room service, friendliness, cleanliness, care. Thank you so very much Captain Matt and all the Celebrity staff.

Calendar for iPhone issue. Calendar does not work for iPhone users. We booked restaurants and it won’t show on our apps, which makes it harder to cancel and reschedule specialty restaurants.

Services. Lindiwi is a superstar she looked after our stateroom very well everyday with sunny bright smiles. ⭐️ The app provided wrong information the restaurants open at 5:30pm but it says 5:00pm. We showed the app to the waiter they told us to make the complaint to Customer Relations which is over the other end of the ship! We were looking for an early dinner in order to catch the 7:00pm show. We ended up missing the first 15 minutes despite leaving without our dessert. Please improve the app and the staff’s response.

Lack of useful features and bland implementation. Too much of the app is about selling you something rather than helping you work out what you’re doing in the cruise. Calendars require you to page through each day rather than give you a list of things that are already confirmed. Reservations show you things you haven’t booked in a bid to make you book them, rather than differentiating what you’ve booked from what is available. Availability is only shown after you’ve clicked past the title so you’re continually navigating back and forth trying to remember what you’ve read, what you’ve booked and whether any of it is relevant. Designed by a salesperson not a user.

Check-in performance is poor. Have to re-enter the same info four times to check in a family of four - got to be a smarter way to share more info (address, emergency contact, etc.) info across members from the same party!?

5 stars. Amazing ship, crew, entertainment and Captain!! We loved every minute on board the Celebrity Ascent. Wd will definitely be back of we’re fortunate enough to be so lucky.

Pathetic & disorganised check in & communication. We arrived from Australia recently, came to check in, our bags were accepted but when we went to check in we were told that Celebrity hadn’t submitted our details to immigration & we aren’t on the list so cannot board the ship. Celebrity have issued our booking, luggage tag, taken our money & bags yet we can’t board. We have now been waiting for more than 1.5 hours and keep on getting told that someone from Celebrity will come down & speak to us. Nothing has happened. This is really extremely poor service. We have been on many cruises in lots of countries and this has never happened before. Celebrity you need to up your service significantly

Cruising with confidence. This is now our 4th cruise with Celebrity & 2 more booked ahead (🥂). The friendly staff, cruising support, the Celebrity App & great mix of guests, all combine to make this our No1 choice for our holiday adventures. Don’t hesitate, try it you’ll be amazed at the experience 😉

Room 3114. Excellent cruise would recommend Staff very professional, accomodating, so polite & always very happy & always greet you with smile Room always impeccably clean & serviced Restaurants very high standard staff & cuisine Only small issues Movie in room very outdated & old Thank you for a great experience

Very disappointed. We are Elite club members. We are very disappointed at our cabin. We have cruised Aqua class several times and always had a proper balcony and toiletries in the bathroom. Our cabin was always near an elevator. We feel that,as the ship has increased in size, Aqua Class passengers have been downgraded as more categories of suites have been added. We won’t be cruising with Celebrity again.

Not good. The app is useless Shore excursions are not shown Our physiology only allows early dining & we haven’t been given a choice Celebrity has broken contract by removing two ports of call without contact, we are going to look into this ridiculous behaviour Not happy with anything yet, very disappointed…….

More information. Would like to see more information on my booking eg I pre purchased drinks package and wifi but can seem to see it on my cruise booking. Would also like to see my dinning booking time in my schedule.

Pre Cruise Check-in. Check in was smooth enough but a few things slowed us down. In particular the state in our address came up with Not Applicable. The scroll was to twitchy and it moved to a USA state I tried to get back to try and find ‘Not Applicable’ again but that’s no where?

Best cruise ship ever. My husband and I had an absolutely amazing experience on Celebrity from the room to the food to the staff and needless to say an amazing captain. Hate to leave. Looking forward to our next cruise already.

Everything works except the most important. Any feature that is designed to relieve you of $$ works flawlessly. Want to message another guest or your cabin partner? All I got was an endless whirring ‘trying to connect’ symbol for the entire cruise making it useless. No part of the ship made it work.

Celebrity Eclipse 6 April 2023. Although I am reasonably computer literate I found this app confusing, frustrating and difficult to navigate. It is obviously geared for the US and not totally compatible with Australian market. I have a number of friends who are also taking my cruise and they also had problems with this app. I have taken a number of Celebrity cruises but have never before lost sleep worrying about filling out documentation. I do love Celebrity cruises but had a problem with this one.

Amazing trip. Barb Ted Baldock and Catherine and Dean portelli would like to thank everyone for a wonderful time. A big Thankyou especially to the roof top grill staff. Such a fantastic experience every time . Thankyou for spoiling us

iPad function very limited. The way the app works is extremely limited functionality in IPad. It is focussing on vey few things about current cruises and not showing the ability to view features. The focus is on the calendar not on what is available to do and itineraries and value added experience.

So far so bad. Have paid $30,000 for three suites for one week. Too many problems to list including that staff still can’t find my husband’s suitcase and one of the suite front doors does not lock. Add to that empty mini bars when we arrived, no room service for my granddaughter’s dinner, cot not in suite when we arrived, no internet, bedside lamps not working and the list goes on.

No sounds from app too slow. The app has messaging but there is no sound. Staff said use what’s app but not available without paying for wi fi. The swipe button or slide is not responsive

James Howson. Hi, I have travelled on Celebrity an Royal Caribbean and live both brands, this cruise is a special celebration trip as we have been working hard and want to reward ourselves and can’t think of a better way to do it. Cheers

Needs basic improvements to become a wonderful App. The App is fully featured, but some of the features would be more usable with a few basic design changes; iPad compatibility. Some people, especially elderly with bad eyesight use iPads in lieu of an iPhone for everything except phone calls. If the App had some basic changes to fully support iPads, it would be much more usable to this key customer base. Childen often have iPads in lieu of iPhones as well. Accessibility. Speaking of bad eyesight, the App does not properly honour iOS accessibility configurations such as Larger Text” and “Bold Text”. This means guests must always carry sunglasses *and* reading glasses on the ship. If the app was properly accessible, it would be much more usable for more people, as well as pass legislative guidelines on Disability Discrimination. Location Services. The App connects to multiple WiFi Access points throughout the ship. It also provides a map of the ship. If these two features were combined, Guests would be able to more easily find Activities, Venues and Excursions and (with permission) their friends, family and other guests.

Why not use the RCL app. Why can’t I use the RCL app when Celebrity X is part of the same group. All our details are there. Now I have another app with my personal dat stored and another possible security risk plus all the time and effort spent adding data to the app. RCL app allows me to copy relevant details from my check into my wife, why doesn’t Celebrity X app.

Can not book anything!. The app is good overall for learning about the ship and what there is to see and do. However, for months, we haven’t been able to book any of the activities we have wanted to do onboard, such as couples aroma stone massage, cooking classes, anything paid, etc. After trying everything from logging in on a different device, using a different browser, or even deleting and re-installing the app, nothing fixes the issue. And when we have resorted to calling celebrity cruises to make bookings over the phone, a lot of what we wanted to do has been booked out. Celebrity cruises really needs to look deeply at the booking feature of the app, because there is clearly some bug somewhere in that part of the app.

Great app. Yet needs some work. Great app except if crossing the international dateline the app skips ports because you either have the same day twice, or skip forward a day. Would be great if the app developers could account for this

Unable to access prices. I have been trying to find out the price of the three nights speciality dining. The app will allow me to book but does not give me the price unless I book.

Clarrie Can’t. My wife and I have enjoyed every cruise They are by far the best having tried other Companies Currently have two cruises booked with Celebrity and can’t wait to be on board

Frustrating. It keeps on sending you to another part Confusing!!

X press check in. This is the second time we have used this APP and it makes the check so fast and efficient. Thank you

Awesome holiday. I have to say that my last cruise 11 years ago I thought was amazing 2024 Constellation was equally as good if not better. The staff wee so helpful (will do another review for them later) the food was outstanding a real credit to your chefs. Thoroughly recommend. Your day trips very organised and on time. Thank you

Mrs Cheryl Martin. This will be my third 3rd cruise with Celebrity. Also I have travelled vastly and I can honestly recommend the Celebrity Cruise Ships, all staff on board are courteous friendly, obliging and the ship is a very happy filled ship Recommend… My next cruise is in March this year and am so looking forward to being on board.

Not sure how it works. I log in and always get a Different destination. I can’t see anything about my trip, or what’s in the boat, the tours, the activities etc. there are so many things that’s this app could show me in the month proceeding the cruise, that could encourage others to sign up, that’s it’s a wasted opportunity for you and us!

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Internet bug. App has a bug where it burns internet minutes on iPhones even if not logged into internet. This needs to be fixed

Excellent cruise. Simply fabulous

Just a thought. It’s really just that…it could be more intuitive. Things I expect to find in a certain location aren’t, things that ought to be right next to one another aren’t, and the priority seems off. Dunno. It could be smarter. Hopefully someone understands this comment and takes no offence.

Glitchy sub-par app. Hire real developers. Messages don’t get through in anything like a timely fashion, if at all. Non-intuitive.

Luggage tags. Where can we find them? Cannot find the Guess Account neither the View your documents!

Too hard to switch devices. Paid for premium wifi and they only give you 1 device. Princess premium wifi gives you 4 devices. Who does not have 2 devices on a cruise that needs wifi. Now that I have to switch devices several times a day, it still is not an easy task and I work in IT. Get with it Celebrity. Give at least 2 devices for premium. We are paying an enormous price and deserve it.

Service is very good. The service is so good everywhere

Can’t find things. I have 3 cruises booked and it is impossible to find and switch between the cruises, see the itineraries for each and find the onboard pricing for drinks to determine if packages make sense

Easy APP. This APP is very easy to understand and see exactly what you are looking for.

Wonderful. It was my first cruise with Celebrity but certainly not my last. Everything from the comfort of the stateroom to the quality of food, the amazing shows, and the exquisite and personalized service from the personal, made my journey the most extraordinary one. Thank you Celebrity Beyond!!!

Service. Staff was outstanding, thank you all. The only complaint I can say is the gym was right above us and we could hear the tread machine very early in the morning and late at night. Sincerely Linda Fouquette

Celebrity beyond. We are enjoying our trip and special thanks to medical team and Dr. Ernesto for fixing my husband’s injured arm on the first day of the cruise 🙏🙏🙏🌹🌹🌹and in the future we will travel with the celebrity cruises. Thanks to all the hardworking and polite crew team.

dining room. The best servers so friendly, fast service and listened to all of our little changes to the meals there was 8 of us

Croisière dans les Caraïbes 9 jours. J’ai adoré mon expérience, le personnel poli serviable toujours de bonne humeur. Super animateur, j’ai aimée la danse country, l’Aquaforme , le bingo , les spectacles avec la troupe de danseurs, la musique silencieuse avec écouteur . J’ai très bien mangé autant au buffet que les restaurants à la carte . Nous devions prendre l’avion avec un délais un peu serrés et nous avons été bien guidés pour nous conduire à l’aéroport à temps. La seule chose qui m’a déçu c’est qu’il n’y avait pas beaucoup de place pour s’asseoir a l’étage 3 . Horaires des activités à notre chambre tout les jours, très à la grandeur du navire . Très beau voyage.

Tried to book an excursion. The app would no complete the purchase. I had to call Celebrity

Wonderful Experience. Thank you, our time here was an experience we won’t forget and yes we will be back. Next time we are bringing our family ❤️

Great trip. Excellent food and service. Great entertainment

Easy to use. The process is very easy to navigate and the tour information is quite detailed. Payment is fast and secure.

John. Friday at Grand Cayman was a disaster. The tender process was a nightmare… Complete waste of our time and effectively ruined one day of our cruise. We realized that the tender companies are not affiliated with celebrity, however, the communication was very poor. Sitting around the ship like lemmings, waiting to be called off. We feel that inappropriate way to handle this debacle would be to provide a coupon or a discount for a future cruise with celebrity.

Beyond Review. We enjoyed the food at the different restaurants, at ocean view One thought is the ocean view stopped serving lunch too early we get back from excursions at it would be closed. We enjoyed baci cafe saved us many times when we came back from excursion and ocean view was closed Entertainment was good enjoyed the last night entertainer best One complaint was the lobster tail that we paid extra 17 was quite small I felt not with the extra cost. The staff were all very helpful. We feel our stateroom attendant avinash was most helpful. He made sure to keep well stocked on towels and ice.

Advantage of check in. When we arrived at the Port all it took was a quick scan on our phones and we were on our way

Apex. Great staff amazing food and we were always busy with much to do around the ship.

Pool chairs. The 30 minutes rule should be enforced better, too many people hogging chairs and leaving for hours

Review. Your app did not work well. Account information on app was never the same as print out from desk. Theatre productions were good but TOO much talking and not enough performing. Dessert selections in main dining room could be improved. Infinity needs some updates and maintenance. Our shower stall had a lot of rust/ mild on ceiling and walls. They put a coat of paint on it but marks came through in 2 days.

Appréciation globale. Courtoisie, sourires, à l’écoute et serviable sont toujours présent

What a good time. For the second time in 2 years we had an amazing time on this Celebrity cruise. Mario in Luminae made our experience over the top.

The app. Difficult to manoeuvre, hard to understand.

Too much advertising. Too much advertising on the app and not intuitive as to where the necessary information is.

The best. I don’t travel on any other cruise ship, only there the best food, entertainment and service

Fair experience. For the most part this app works well. I found when on back to back cruises that the process was not seamless as it is on your competitor's apps. Also, shore excursions should be easily identified as SOLD OUT for each day you are in port. If your cruise is in port for 2 days and the same excursion is offered both days, they need to be listed separately on both separate days so that the sold out day is easily seen when trying to use the app to book a tour. Should also be able to request a spot on the waiting list via the app. Also should get drink orders onto the app. Wait staff make rounds but not frequently enough to take care of passengers. Being able to order them for delivery would assist.

Dinner reservations. Handy but not straight forward

Éclipse. Feb 8 sailing

Spectacular. First cruise, and I will always be using celebrity!! Amazing service, off-the-chart food, first class accommodations!! Book a second cruise while onboard ❤️🙈👍

Amazing. What an experience, can’t forget this for sure😊

old boat. too many problems air conditioner,hair dryer and fridge all broken. hangers. beds not ready. only one area for games and dancing. no atrium. plus kettle in room. the showers don’t drain so when showering have to shut water off so doesn’t flood. up to ankles and they can’t fix it. was a bad reno job not angled correct. all the rooms. Food was amazing. The spa acts shifty. not owen’s by celebrity. It empty cause they want 170 bucks just for a pedicure. They have these info sessions be careful next thing you know there 100 dollar charge. Coffee is weak so if you don’t have a drink plan 475 dollars it sucks. bring your own coffee. Aside the food being amazing really well done i would not go on again. They also did not refund 2 days taxes from main attraction port. Too many things i suppose. Internet was 68 a day. was all just too many extras felt shady.

Apex Mar 7-14,2026. Excellent experience from the ship entertainment and most especially the crew. Great!!! Thanks again for all the wonderful memories.

Emails. To many emails - daily mail is to much

Dr Busse. Creating an account on the Celebrity App was very user friendly and took very little time to complete.... thank you Celebrity.... we are so looking forward to our Iberian cruise!!!!

Enjoyable Cruise. Iceland to Boston August 2025. Halifax was exceptional!!

Very Enjoyable Cruise Experience with Celebrity Beyond. Cruising with Celebrity Beyond is nothing but seven nights of enjoyable and great memorable experience. The crews are so accommodating from day one all the way through. The Captain and the officers are well knowledgeable and approachable when you see them. The rooms are neatly cleaned and spotless. With properly laid out size and enough space for every passenger’s needs. The foods are so abundant and delicious - every meals are satisfying. The crews are so friendly and accommodating. The services are top of the line. There’s just too many bars and restaurants to enjoy with. We had a great dining experience with our waiters and wine person at the Normandie restaurant (namely John, Mark Anthony and Nestor of table 107). And lastly that bar called EDEN, is so entertaining with its live shows and music. And more awesomely are the baristas that attend to you and give you the best times of your cruise night life. These EDEN Bar staffs are - Glenn, Marko, Brian, Clark and Jenny. We’ve been back and forth with this restaurant and bar the whole seven nights of our cruising. It’s just been an awesome cruise experience…

First cruse. It was fantastic… foods and services were first class …also entertainment was great shows

Internet. Very good

Very frustrating. The app when working is great. I was able to see my cruise and purchase excursions etc through it easily but for some reason two weeks ago, I’m getting an error that says my cruise info isn’t available yet!?! I’ve tried deleting, reinstalling and changing password many times and it’s still not working. A company as big as Celebrity should have better

Eclipse. Boat was like new, very clean and updated. Staff were excellent, professional, always attentive. Great cruise

Location. The only thing I would add to the app is location of other members of your party.

Celebrity Cruise. Wilson from India of Fine dining is Great And Gerry Pinoy of Cafe is very nice... All the Crews are awesome

Useless app for searching for cruises. You are basically using a web portal

Notre chambre. Nous avons la chambre #8104 avec une double vitre sur la mer mais cette fenêtre est sale et embuée entre les deux vitres, ce qui nous déçoit beaucoup pour la vue….Merci!!

Merveilleux. Très beau voyage très beau service

Fantastic App. This App was so very helpful by providing tons of information and hints to navigate the daily life aboard ship.

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Yikes!. So far I’ve been inundated with emails and texts from this cruise company ever since I migrated from Royal Caribbean to Celebrity. Although I have yet to sale on a celebrity ship, we booked us a trip for multiple weeks from Hawaii to French Polynesia, then to New Zealand and finally to Australia. They didn’t mention that we were supposed to have visas in addition to our passports for this trip. We found this information out by accident a few weeks later and when we called them, they seemed to be befuddled and astounded as well.. so we canceled that trip and still got charged $215 apiece in penalty charges even though we bought the trip insurance. We rebooked Celebrity for a different cruise that goes to the ABC islands instead and will be able to give them a more accurate review once we’ve returned from that. It’s been terrible.!

Amazing ship full of beautiful people!!. The Celebrity Xcel is breathtaking. Stepping onto the ship, you are immediately struck by its "calm, confident, and premium" atmosphere. However, as beautiful as the ship is, it is the caliber of the crew that truly defines the voyage. I would like to recognize an extraordinary crew member, Sudi, who currently serves at the Oceanview Bar. While my time on the Xcel was marked by beautiful surroundings and world-class design, Sudi was the undeniable highlight of my journey. He embodies a level of professionalism and talent that represents the very best of the Celebrity Cruises brand. On one occasions, I observed Sudi assisting guests who were unhappy with a drink they had received from another venue. He didn’t just correct the order; he did so with a level of ease and grace that completely turned the guest’s experience around. His proactive approach to hospitality is truly outstanding. What truly sets Sudi apart, is his remarkable showmanship. His technical skills behind the bar are nothing short of hypnotic: • The "Flat-Palm" Pour: I watched in amazement as he pushed a can of soda flat against the palm of his hand and poured it with the can flush against his skin—a feat of skill that captivated everyone at the bar. • Flair and Precision: His ability to spin glassware with surgical precision adds a layer of excitement to the simple act of ordering a beverage. • The SeaPass Signature: Even the routine task of returning a keycard was transformed into a performance; he would flick the card off the bar top, catch it mid-air with incredible smoothness, and return it with a smile. Sudi’s personality and "above and beyond" attitude made the Oceanview Bar a destination in itself. He is a master of his craft and an asset to your fleet. I strongly believe his dedication to the guest experience deserves official recognition. Sincerely, Stefan Mandula Thank you again for an amazing time!!!

What was isn’t anymore!. Celebrity always had a great reputation, fun but quiet, great food & great service. We just returned from a cruise on which there were over 400 kids with nothing to do. We couldn’t get seats at the pool; there wasn’t any room in the pools; the hot tubs were full of 3 yr. olds. The kids ran around everywhere. It was terrible. Staff told us Celebrity filled up the ship with special deals for kids. Food was still great but service wasn’t. We ate in Blu with no reserved table each night. The Captain in Blu bounced us around to different tables each meal so that servers never got to know us. The elevators stopped on most floors because of kids pressing buttons. It seemed more like Carnival or Royal Car.

Worst travel app ever. I am writing to review the app, not the cruise. And the app is horrible. Things that are easy in the app: spending money with Celebrity. Things that are difficult, if not impossible: getting basic information. I needed to find the itinerary for the cruise to give to my family. Impossible. Resorted to CharGPT, which provided me with the info in seconds. Their email says “boarding made easy,” just complete a few forms in the app. Impossible to find said forms (eg health questionnaire). No “search” function whatsoever. Shouldn’t have to resort to AI to get basic information. We board in 3 hours, and I’m already so frustrated with Celebrity that it had better be the best cruise of my life,or I never set foot on Celebrity again due to premature aging due to Celebrity’s app and website.

Travani. The ship was very nice and while our cabin was small it was updated and comfortable. The people at Effy were very nice and sold us some beautiful jewelry. The food and service at cosmopolitan, cypress and Tuscan were very good. The Specialty restaurants (Fine cut, Rooftop garden grill were not good at all that we paid extra for. The martini class was not very good as the host didn’t speak very good English (not his fault). It was just difficult to understand him. Overall the cruise seemed to be 50/50. Some good and some not so good. It was disappointing that all the things we paid extra for on the ship was well below average and the other restaurants were really great. Thank you.

Sarah. The meals have been very very good and the services and severs all have been very nice. I will come on another cruise on this boat and other cruise ships too. I have been have a wonderful time on this fun cruise ship. I love all the views from every angle and windows of this beautiful Alaskan trip this is my first cruise to Alaska with my parents for my birthday cruise with my parents. I wish that it was longer trip so I can do all of the wonderful excursions that were being offered. To bad we did not go into Sitka I would have loved to have seen that town too.

Rough start. When we arrived, we were told our reservation had been cancelled the day before, with no remarks or details. Upon further investigation we found out it had actually been cancelled Oct. 10. We had no knowledge of this prior to our arrival from Ohio… well you can imagine our shock, soon followed by a feeling of utter bewilderment. Anyhow, i dont remember the last name of this particular employee, only that her name was Cathy. She was wonderful!!! She not only worked tirelessly to resolve our issue, (some glitch in the Direct cruise Line booking agency). Working to try and get us on board (we were traveling with 3 other couples), but she kept us closely informed of what was going on, was able to get us onboard, and even escorted us to make sure we got safely aboard the ship. I cant say enough good things about her service and tell you what a credit she is to your company. Since then, our original reservation has been restored, with all the amenities we had ordered in our original reservation. I now have to mention James, who is also a huge credit to your company. He arranged for us to have a complimentary specialty dining reservation of our choice, $200 onboard credit each, and to our surprise, we came back from dinner tonight to discover we have been given complimentary tours on every port we go to!!! I want you to know we could not ask to be taken care of any better than this. I am sold on Celebrity, and will recommend you to anyone i know that is thinking of planning a cruise. We are sooo happy and pleased with the friendliness of all staff and crew, the customer service, the cleanliness of our state room, the food is top notch, and the entertainment is great…Again the dedication of Cathy and James… I have one last thing to add, that has nothing to do with the above… it involves the unfortunate, current COVID announcement… although i realize COVID is something we have to encounter and deal with every day, i am very pleased with the way it was handled. I feel every effort was made to not only keep us safe, but also to protect the safety of the person who contracted the virus… in summary… Celebrity is a fantastic cruise line that i will sail again, and would not hesitate to recommend to anyone planning a cruise… KUDOS To you and may Gods richest blessings rain down on you.. Sincerely, Doris Hurtt

Worst cruise ship app in the industry. Managed reservations is a joke when you have multiple connected reservations. Doesn’t allow one to make group dining reservations at specific times if everyone doesn’t have same anytime dining. Call reps are not very helpful and don’t offer possible ways to rectify app issues. Huge disappointment since we have sailed with them before but sailed with one cabin & didn’t face these obstacles with dining - but still had issues coordinating with excursions with friends while on the ship

Phenomenal Experience. The overall level of hospitality displayed by the crew aboard Summit was extraordinary! Particularly recognize Kadek who is the kindest most proficient bartender I’ve met in a long time, Yacob who never missed an opportunity to care about us as a couple to deliver an amazing experience including “towel swans, champagne, and bed covered rose petals “. All of which was instigated by an innocent excited comment by my fiancee to a highly aware, conscious director in Andrea. Lastly the team at Effy Riz and especially Mizzy who no matter the challenges made an exceptional engagement experience!! I can’t imagine it any better!!!! Thank you from all my heart!!

First Cruise! Fabulous Cruise!. I can’t say enough wonderful things about this trip! The staff were excellent! The food was good overall (but good use some improvement), there were numerous activities, excellent shows, just a magnificent ten days! And an added benefit for me is that I never got sick, even when we had some rough seas. (I must really be made for the sea!) Thank you, Captain Kirk and staff, Farid (our Statesroom Server), and William, I Gusti, and Lloyd, who took such fine care of us at the Cypress restaurant! We appreciated them so much that we actually ate their three nights.

Wow!. I prefer to travel on Royal Caribbean and Celebrity, and Aramark if I’m really treating myself. My husband and I also like Holland America, but they sold the Princendam and they are downgrading all of their libraries to get more space. I felt that Royal Caribbean was concentrating all of their resources on Royal C lines, to the neglect of Celebrity, but I am on my second trip on one of the new Celebrity ships. First Class all the way! They made good use of the downtime of the pandemic with thoughtful new features. In addition, they are taking extraordinary precautions, which I appreciate, being in my 70s with bad lungs. Go forth and see the world again!

TRUST ME🙏. We’ve recently purchased a cruise package on Celebrity’s website. A very limited email was sent to me within a day or maybe sooner. It provided some rudimentary info and suggested a complete contract would be available by downloading their app and logging in. I did that … it basically offered the same ‘ non official’ numbers but the details link said not available …. But not to worry , l can call a number where l can get a verbal description of my complementary additional upgrades as provided in my contract ( the first call said ‘all’ our contract info was still in process? and it could take an additional day or two to fill in? It’s been long enough to process our complete cruise info and still the same ‘TRUST ME’ statement on your iPhone app… not very happy

Some exquisite moments,but…. I have been on celebrity before-and am quite disappointed on this trip! The app is not user friendly!Charging 5.50 for bottled water(???)…that’s just cheap.(especially if I have concierge class).I feel like this is a “sellers shop”…have been asked to sign up repeatedly for specialty restaurants…and the salespeople in shops push way too hard! Salon is lovely but again,all 4 in my party felt an obligation almost to buy something! Food in Murano and sushi on 5 were amazing! Took an excursion yesterday in molde for 250/pp….should have been closer to a 79-99/pp charge…the guide gave zero info…the trip itself was a fine 2.5 hour visit….so way overpriced…I travel alot and will continue to go on silver seas…unlikely to do celebrity again! Overcharging and upselling is a real turn off! Entertainment has been awful…turndown for 1…but there were 2 in the room…boat was nearly empty except for the 500 people on a business retreat…who were very loud…and everywhere in large groups…not good!

Corfu. We buy a lot of the excursions, but wanted to go out on our own for one day—to the beach. The “concierge” in the Retreat lounge was shockingly sullen and unresponsive. Why do you pick concierges without any people skills? A very tall black young man. No help at all. He seemed resentful to have to help and we were very polite to him. He handed us two tacky blurry xeroxed pages of two beaches with NO other information (i.e. do they have umbrellas and chairs to rent, etc.) and rebuffed our further inquiries. Honestly, he just turned his back and walked away. Would give no further info. And there was no waiting line—he had no one else to help but us. He is NOT good. Most of your staff are so very nice and polite and kind and helpful. Everyone, simply everyone on staff that we have met so far is lovely. So why not the concierges? It seems they should be even more helpful, more polite. Honestly, Corfu Is a dump. Cigarette butts everywhere on the street and beach. If they want tourist money, which I am sure they depend on, then why are there NO signs in any other language than Greek? Italian, German, Japanese, English? We had a nice taxi driver that we found ourselves. Had to research our own beach. He then advised that we could return to port on the blue bus. Well the blue bus dropped us off two miles from the port. In 95 degree weather. YOu MUST provide better directions and advice for your guests who are not on one of your excursions. Surely you could. Would that be too much trouble? How to get a cab, how to take a bus. Surely you must have that expertise —surely you could share that with your guests. How about a handout with a few simple hints for those going off on their own, for each port.

App Not Working Properly. I downloaded the app and entered my reservation number. I see my cruise date, cabin assignment and can navigate to dining, excursions, etc. However, the app does not allow me to make any type of reservations and doesn’t show my booked excursions on my calendar. When I click on my profile, it says “unable to display reservation or folio. Please contact Celebrity Cryises for assistance with your account.” I’ve called three times and no one has been able to help me. I am told over and over again to delete the app and reinstall it. I’ve done this numerous times and the problem continues. I’m concerned that I won’t be able to check in on the app when the time comes and am frustrated that I cannot make any reservations or see the events on my calendar. Very frustrated and disappointed!!!

Unable to Open. We need a big fix on the app! I normally love the app because it is so easy to use and so helpful. However, on one of the latest updates, I have a problem. It now says at the bottom of the main screen to “Update the App” and when you do so, it just takes you to the App Store page showing the app and that it is Open. No way to update it and there is NO WAY TO GET ANY APP SUPPORT ON THE COMPANY WEBPAGE IT DIRECTS YOU TO! That needs to change. If you offer an app, have an easy to find way to support it. Please correct this issue. I have a cruise in August that I would like to start using it for. Thank you!

Great step forward. Used the app on The Edge and Reflection. Great to have calendar, daily schedule, reservations right at your fingertips. Three tweaks need to be made. 1. Don’t kick us off ships free WiFi every few minutes, very cumbersome to continually sign onto WiFi 2. Filters shroud default to All, not Recommended. Once I switch to show all, it should stay there but instead, it reverts to Recommended after every refresh or reconnection on WiFi 3. Chat feature needs to send notifications to phone. You have no idea if someone is texting you unless you are actively in the app. It needs to have a noise and banner notification just like a regular text

Celebrity Apex. My husband and my son and his gf (1st time cruisers) , chose Celebrity Apex because of its midsize, Modern atmosphere, and multiple dining and drinking/activity opportunities. We were pleasantly surprised by the food quality, the abundance of choices in both dining and entertainment and most of all the quality of staff. There were some rocky seas, but the staff kept us loaded with meclizine. I just can’t say enough about the superior service and wonderful people working on celebrity Apex, from the captain and crew, to the dining and bar workers to the room attendants. We are already talking about booking Celebrity Apex for future cruise.

Exceptional Trip!. This is our 25th wedding anniversary and the first time we have been on a cruise. It was amazing! From start to finish. When we signed up we made a mistake and our booking was in jeopardy. We called Celebrity customer support and Aileen answered. It was very difficult, but working with her supervisor Javier she was able to help us. We will never forget that. Then onboard we good fantastic service from all of the staff, notably Ayu who is a sommelier, Aycan who is a butler and Sumitt who works in the fitness area. We see now why everyone says that Celebrity is the best. We will be loyal customers going forward.

Barcelona, Canne, Portofino, Pisa, Rome, Ajaccio cruise. Excellent stay at Apolo by Amelia, excellent team there also rooms, and food were just fine. Location was good for access to Metri and for just walking. Shipboard dining and activities so far have been excellent. Tour of Portofino was cancelled due to heavy sea swells and we understand that it’s always safety first. Also understand that we will not be charged for this tour (which did not occur). You have a high performance team. Their courtesy, and professionalism at every level is something we constantly experience (so far). Looking for ward to the remainder of the cruise.

LOVED IT!!!. So much enjoyed our experience! Emily, Howard, & Dixon in Blu were fantastic! Nengah, our cabin attendant, was very attentive & paid attention to every detail! Juan in Future Cruises took the time to show us how to save a little money, so helpful! Rahul, Captain’s Club, so kindly helped us change our drink package to Zero Alcohol since neither of us drink. I’m sure you’ll miss him as he’s retiring. Finally, Zahir, Thomas, & Emily in Effy were so kind & helpful while choosing just the right treasures for mementos of our wonderful trip. Thank you all!! We’ll be back!!!!

A Wonderful Time. We just concluded our 49th anniversary of the Naval Weather Service Association onboard Celebrity Reflection and it was fabulous! From the beautiful rooms to entertainment to dining to shore excursions to onboard amenities, everything was perfect. Every single person on the ship’s crew provided first rate service with welcoming smiles! A shout out in particular to Captain Christos Trifyllis, Sommelier Ayu, Room Attendant Daniel, and others too numerous to mention. Thank you everybody for making our time onboard something we’ll never forget, you’re the best!

Celebrity Cruises at your fingertip!. It’s awesome to have the ability to check out the daily agenda for all of Celebrity’s ships on your smartphone. Look ahead to see the entire cruise events days of in advance, and plan accordingly. Thanks Celebrity for providing this app for passengers. There’s more than just upcoming scheduled events on this app. Why not give it a try? Check it out before your cruise, or try it to see if cruise life might be for you (no booking necessary, but you might be tempted to book a cruise once you see what’s offered onboard a Celebrity ship. 😍

Pool chair hogs. I absolutely love celebrity cruises. And I understand that you can’t aggravate your guests, but I just think that it is absolutely completely unfair for someone to leave a towel and a pair of sunglasses on a chair from 6 AM until the evening while they go and enjoy other activities and suffer no consequences for monopolizing a chair all day. Every morning I go out by the pool and I cannot get a single chair anywhere near the pool yet you guys never follow through on your 30 minute rule. Once again, I understand that you can’t upset your guests, but at the same time, a line should be drawn at some point.

I wish I could give ZERO stars. DO NOT CRUISE WITH CELEBRITY! We have emails confirming we would receive a full refund for our cruise. We were told to wait a specific amount of days for it to go through. After waiting well past the allotted time, we contacted them again. They are now saying they will not issue a refund despite their confirmation. We have contacted lawyers and will be taking action. Our honeymoon was cancelled over a year ago. Celebrity lies. We get passed around to different representatives and none of them are backing their original confirmation. I encourage everyone battling them to reach out to an attorney. This is so wrong, they are manipulative and deceitful. I will NEVER cruise with Celebrity again and I will tell everyone I know! But don’t worry, their app works fine.

Incredible staff. Absolutely incredible staff! GD and the bartenders in the martini bar or fantastic as well as every single staff member we came across! The entertainment was fun and good. The food was incredibly disappointing unless you did the upgrades. The upgraded steakhouse for an additional $75 per person on top of the fact that you’ve already purchased unlimited food was still worth every dollar. The rest of the restaurants all overcook their proteins and over salt their food. Honestly, for the amount of money that you pay you should not have to upgrade to get good food. That was the only big disappointment.

Spent hours with Celebrity person on phone.. Apparently, my Celebrity app was not linked to my information. Spent hours trying to get information linked. Then with Celebrity person on phone with me, attempted to book sure excursions p, but still difficult to navigate, and when it was actually presented online I was unable to book it. It just kept rotating through the same sequence over and over and over again. when it showed “reserve now” it just started over and over again. I would fill all the blanks with the phone celebrity guide. But to no avail . I’ve spent hours trying to navigate different celebrity sites. I have been on several celebrity cruises in the past and have never experienced such difficulty.

Celebrity EXCEL. The ship is a real WOW! EXCEL does not disappoint in any way. From the staff, the food, and the entertainment, there’s nothing out there comparable! Usually sailing 7 days in the Caribbean is usually enough, but not so on the EXCEL. I wanted to stay on board and enjoy the shows all over again. Captain Kirk, “RockStar”to Luigi, Gorge in Cyprus, Ryan, Proceso in Tuscany. The list could go on speaking of the things that made this memorable. Oops I forgot to hi-light the singers and dancers at the Theater, the Club as well as the Bazaar. I can’t wait to return with new friends to share this ship! PS OK, there is one negative for me. The mattress was to hard but the pillows were great!

Frustrating. The app is somewhat more functional than the website ( all kinds of issues with logging in, manage res which often never reaches the page, typing in things like names and birthdays made very difficult with the entry process - if one little space or comma is off you cannot proceed) there should be a specific Tab for linking fellow travelers - shouldn’t have to be a frustrating search for it and many other items. Of course the easiest items to find are what is for sale. Hopefully all this can be reconfigured and the process made more user friendly. With a cruise line geared toward older adults you would expect a more streamlined online experience.

App needs work. I’ve had several issues I am hoping Celebrity will fix. You can’t make specialty restaurant reservations on the app for my cruise so I had to call to facilitate. Navigating to make payments is trial and error and should be more prominent on app page. Would be helpful to list which type of drink package with the WiFi I purchased. Had to call to find out what “drinks” was..classic or premium. Lastly it would be helpful to pull the emails to a spot in the app. For instance I am too early to book airfare, it would be helpful to have that on the app. Again I had to call or go to an email. Having the app more fully integrated would save you money on having to staff for phone calls

Vacation Buddies 9122. We had the most amazing time on the reflection cruise. Your entire staff does an outstanding job, especially the ones that served us directly. Dining Rating as follows Rumbi 12 out of 10, Nathando 12 out of 10, Christine 12 out of 10, Paul 12 out of 10, Kenroy 12 out of 10 and our room attendant Komang 12 out of 10 everyone was professional, friendly, respectful, and helped to make our sailing comfortable and enjoyable. We most definitely will be back and so long until!!!!

Could use some improvements. Over all a great app, except for previewing menus before your cruise. Unable to preview Luminea menus, it’s not like they change much from previous cruise’s, so why can’t you list them? It is only 4 days before our cruise and we can’t plan our specialty restaurants around Luminea’s menu, because they still aren’t listed 🙄. Also it would be nice for upper retreat suites to be able to pre book online dining reservations without being charged. Nothing against shoreside concierge, but our request hardly ever gets relayed to the ship, and we always have to go through the process all over again with the butler, very frustrating!

Booking privileges. I was happy to book my trip and find access to flights and hotels. The down side is that the flights didn’t come with(obvious) confirmation or notifications to check into the flight and transportation to the hotel we (booked through the ship)is not included. The hotel did not gave Continental breakfast and it too did not offer transportation to get to the port so I could board the cruise. I would expect the cruise to have partnership with all the places they book for their guests to conveniently make it on the cruise. A lot of balls could be dropped just in trying to join the cruise.

Very Unhappy Guest. Where do I start with describing how dissatisfied I am with my Alaskan Cruise on Celebrity Edge. After paying THOUSANDS of dollars to stay in “The Retreat” it was anything but pampered. I’ve stayed on other Cruise lines In similar programs and felt I received true value for my money. From check in to disembarkation I felt we were being lead like cattle to slaughter! Cabins were extremely small, felt similar to a balcony cabin. Food was mediocre at best. Shows were high school talent shows. I will never sail with Celebrity cruises again. Celebrity should take lessons from Norwegian Cruise Lines “the Haven”. Or their sister company Royal Caribbean, Allure of the Seas suite category. I could say more but will leave at this. Only saving grace was Rolando in Luminae dining.

Feels like a beta test. So many things wrong with this. The reservation system is completely bass-ackwards- it makes you select event and guests before you can select date and time. The WiFi is completely counterintuitive and when you actually manage to connect there’s a leftover debug message. Times and locations don’t match the ship schedule and I heard that the ship staff can’t even change things in the app schedule- if true, that’s completely ridiculous. No push notifications are sent if there’s a schedule change. This feels like a beta test- I was a software developer for 40 years and I know what I’m talking about. Of course, you don’t have any alternative when you’re cruising with them, but still- do better, ok?

90 free minutes. So as an elite, you get 90 minutes when you stop the in the middle it’s supposed to save, but it doesn’t you go to the Internet desk and they basically don’t do anything about it but they’ll put a little app on your phone making it easier to stop the minutes so we tried to use that on this cruise and it still didn’t stop the minutes and it’s very frustrating. I heard probably 40 people on the ship complaining about the same thing. It’s sad that a simple thing like that where people want to use 10 minutes here in 10 minutes there you can’t even work that out and don’t care enough to fix. Yeah they get it ready.

Poor experience. Not the greatest experience to say the least. Asked for assistance one time for food for my sick husband I was trying to keep away from finish area so he didn’t infect anyone else and had to go through 5 people (including two food service managers)to get help for a very simple request. Jonathan in dining on level four was the worst. He didn’t listen to my request and kept insisting room service brought food when they didn’t. How would they even know what to bring when no opportunity to select food was provided? The next day he was still insisting food was brought. The only food that arrived at our room was food I brought from the cafe on 10 which the manager their helped me with. I have to point at food because service people have too big a language barrier to understand add ins for food preparation. The food in the dining room on four has been badly prepared (left entrées uneaten several night for toughness of the meat and lack of flavor) and the service was extremely slow. It was also a small battle to be seated at a table away from crowd so my husband (hearing issue) could enjoy dinner with less background noise. Excursion was cancelled without much assistance to find an alternative (difficult when cancellation notice arrives last minute and everything is booked up.) we are paying a lot of money not to get the full experience. I overheard another man siting the same frustration. We are pretty easy going and flexible people but the poor service and unexpected nickel and dime fees getting added to our bill were not fully disclosed up front despite all of our reservations being made directly with celebrity. We will not be back on this cruise line and you have earned yourselves some negative publicity from this family as we describe our vacation to friends and family on our return home. So much for the dream retirement vacation we were looking forward to for months. Very very sad.

Celebrity Reflection. 1st time on celebrity. We will be back. We have been loyal RC customers for the past 6 years and decided to give Celebrity a try. It is definitely a more mature crowd. A lot of couples. Not a whole lot of children but there were some. The food is really good. We had dinner in main dining room a couple of times. Buffet was really good, breakfast especially. This is an older ship, but it is really taken care of. It looks very clean and modern on the inside. We had an interior room and we were really surprised at how large it was. I recommend.

Florida Girl. I only travel on Celebrity and have had many good cruises. However, now it’s very difficult to get to talk to anyone. The app is very difficult to manipulate getting a confirmation when you purchase a drink package and excursion package of Wi-Fi package is impossible. You have to call and hang on at least a half an hour and try to get someone to send you something, I’m very disappointed with the service I’m getting before my cruise. I’ve been on the web several times trying to check in for the cruise. I can’t even get past bicker Cruise it’s very difficult. Celebrity needs to update their services to cruisers and potential Cruises or I might go back to Viking

Celebrity flights. Extremely unhappy with the flight situation of our upcoming trip. We made our reservations through you, Celebrity. We booked the flights at the same time as our friends and we paid $800 more than they did. Also When we went in to make our seat selections for the flights on Lufthansa (making sure my husband and I could sit together), we were charged $200 to select our seats, even though we had the economy premium upgrade. Our friends who are traveling with us, went in and chose their seats on the same airline, same flight, and paid nothing extra to choose their seats. They chose their seats at the same time. I was told by Celebrity that if we had made reservations through a different airline such as Delta, it would’ve been better. But Celebrity is the one that sent us those flights…. We had no idea. I called today to ask possibly a silly question. I asked if our flight to the other. I was told “no”. So we have to after each flight and take it to the new flight. I made the statement that I was shocked. sure that our Luggage would be automatically transferred. I was told by Celebrity air at that time; that honestly, it was just a stroke of bad luck, which depended on when I got my reservations and also sometimes the airlines. I haven’t reached out to my friends yet to see if they too have to retrieve their luggage between flights… kind of afraid to ask. I think as a company you need to do better or not have a flight department at all. Just for your information… Our friends made flight reservations at the same time we did. The only difference is that they were at their home and we were at ours. Active computers.. this is my second cruise with Celebrity Cruises. Last time we traveled with a large group and a travel agent did all of the plans for us. I’m guessing my mistake was trusting that Celebrity would lan us the best trip possible. I’m sorry, but our Cruise doesn’t start until Oct 26. Our trip begins on October 25 when we fly out of San Francisco with the ultimate destination being Athens, Greece. I’m hoping everything will melt away, and my husband and I will not have this dark cloud over us during our trip. I loved Celebrity the first time around. Not so sure this time.

Wonderful Birthday trip. The room was very nice and the shower was a pure delight! Our room steward Donny was always there to accommodate our every need. We looked forward to our food server Biki at table 268 every evening, not only was the food amazingly delicious but his service was 5 star!!! Thanks to Delvechio our golf cart rental 'agent' we had a BLAST in Bimini which truly was the highlight of our trip. He gave us a wonderful tour and we learned so much more about the culture. It was greatly appreciated... Overall was a wonderful experience, the staff throughout the ship was always pleasant and helpful i would definitely recommend!

5 Stars. Beautifully appointed Stateroom, the designers thought of everything. Plenty of storage for clothing and toiletries, there is a place for all your personal items. The service is beyond our expectations, if you appear not to know where to go a staff member asks if you need help. Food and beverages are fabulous with an extensive choice of cuisines. The ship itself is immaculate, not a spec of dust or a stain anywhere. Cabin staff are very attentive and serious about your comfort. Well planned activities and entertainment. We will sail woth Celebrity again!

Points of interest. As I was thrilled to be back on Celebrity again, I was really looking forward to seeing the Amalfi Coast! I was not too impressed at some of our stops like BRINDISI or MONTENEGRO , as far as I’m concerned I wish you would have bypassed those two stops and had given us better and more on the Amalfi coast itself! There was Capri where they had Some of the beautiful water caves, or given us another day in Positano where more to do & see!! Overall it was a nice cruise but disappointed in some of the stops! The organization needs to be much better as far as using TENDERS to get to the cities in some stops! Some of us had to wait In Line for over 30 minutes, which was way tooo long! I thought overall it was a good trip but needed more organization! Loved the Cruise directors performance he was good ! Maybe he needs to perform more often! Most likely I will cruise with celebrity again! Sincerely Cruise customer

Beautiful trip, bad ending.. We had a wonderful week on your beautiful ship. The staff, especially Ferry on floor 12 was amazing and exceptional. On our last at sea day, my brother, who is a loyal Celebrity cruiser mistakenly picked up a celebrity bag with two hair clips and sunglasses. The bag was beside our bags and he thought it belonged to our daughters. Once we realized the items did not belong to us, we left the items on the seaside grill table. My brother was contacted in his room, questioned about the items. In addition he was detained and questioned upon leaving the ship. This was an honest mistake and the way Celebrity handled it was way out of line and humiliating. Such a disappointment. We loved our Celebrity cruise, but this has changed our entire opinion. Super offended.

Gorgeous ship. I’ve never seen such a beautifully engineered and designed vessel. The staff is always first rate, and even the buffet food is great. We loved the headline shows, though a few of the cover band ensembles were sub-par. The solo cellist, pianist, and guitarist were 5-star, as were the main attractions and production team dancers/singers. I love the high tech features! The internet is horrible though! It costs way too much not to work half the time. The decor alone is worth booking, however if you’re going on a longer vacation bring enough clothes and a hair dryer because you’ll need them.

What a mess!. The ship was scheduled to leave at 8 pm until recently we receive a notice by email that it is changed to 4:30. Our original check in time was 4 pm which we find it weird that no one from Celebrity reminded us to find an earlier check in time. Anyway we did it on our own anyway n changed to 2 pm. Anyway, things are so confusing when we get on board. We have booked a room w 2 single beds n the room is a double bed when we walked in. We were supposed to check in Muster station n when we get to the 5/F there is no signage at all to point us to the direction n when we get there the station was closed. I was not able to book my dining time online which make me stand in line for hour to know when n where I am going to dine at. Everything is so messy n show the mgmt system n administration is really bad.

Solarium. Celebrity really does need to get a fairer system for getting a bed in the solarium. Perhaps 3 different blocks of time to give more people a chance? Some guests put stuff down and keep beds for whole day just returning occasionally. Notes on beds asking guests not to go that are not a deterrent. “System” is so unfair. Chatted with people who came to solarium at 4:30 a.m. to get best bed position then went back to bed. They finally returned to their reserved spot in solarium at 12:00 for a short while then leaving again. “It’s just what we do in case we decide we need bed” we were told. You must know this happens and still do nothing to make things fairer to all guests.

Terribly small closet space in endless veranda room.. So dissatisfied with storage space. No shelves! Just a hanging closet. Turns out we went to the wrong room-this was a single and we were a couple. There was no name on the envelope with the cabin card. My wife just opened the envelope and unlocked the door without looking at the name on the key card. CS straightened it out. We were very upset about the overall noise level at the nightly shows, especially the cast performances. I have a decibel meter and the level was consistently in the 90’s and often above 100 especially when the acoustic guitar playing was solo. Industry standard is 85 and repeated exposure to high levels results in hearing loss. The cast will be deaf in no time. This is a health and safety issue (OSHA?) and we will bring ear plugs on future voyages. The entertainment was very good if you can stand the noise level. I did talk to Kate, our cruise director, and mentioned the seriousness of this issue to her, but nothing changed-too bad and shame on Celebrity for allowing this which was a concern for many passengers on board. Since this was a transatlantic in early November, the weather was too cool and overcast to be outside. We did appreciate the “endless veranda” which had a fabulous view and perfect for this weather. The ship was very crowded inside because of the weather and bar service was slow. Food in all four restaurants was very good and we didn’t feel the need for a specialty restaurant. Too much space is devoted to retail shops that could have been a library, lounge, card room etc. we would have liked to have a Duplicate Bridge instructor and daily game on sea days. All in all, a beautiful ship, uneventful but OK voyage, delightful Captain, and an easy way to return to USA after visiting Europe. This was our 5th transatlantic cruise-all on different lines.

Lack of Communication. I understand weather delays and problems happen. However when there is no communication to guests when we did not book directly with Celebrity I have a big issue. Or ship is delayed a day for embarkation due to weather. Talking to other guests who booked directly with Celebrity they started getting multiple contacts 48 hours in advance that there were potential problems and then notification about 24 hours in advance that the ship would sail a day late. I received none of those notifications. Finally about 12 hours before boarding I got notice from my booking agent. Hotels are now full I understand that my booking agent has a responsibility but Celebrity has no excuse for not informing all booked guests about the issue. This will be my last cruise with this company

Disjointed Experience - Feels Scammy. I kept finding myself spending significant amounts of time trying to find basic information about what packages Ive purchased for the cruise I just went on. Additionally, even if I’ve purchased a package for the cruise, let’s say the upgraded Internet package, the app still gives me the option for the upgraded Internet package! I can only imagine how many people have accidentally purchased the same upgrade multiple times without realizing it. Fix this. It doesn’t take rocket science to track what people have purchased and make that visible for people. It’s also not difficult to remove the upgrade options if someone has already purchased them. Do better.