BJs Wholesale Club App Reviews

VERSION
12.0.0
SCORE
4.8
TOTAL RATINGS
590,801
PRICE
Free

BJs Wholesale Club App Description & Overview

What is bjs wholesale club app? The BJ’s App has everything you need to make the most of your Membership. Enter In-Club Mode when you visit a Club to access that location’s helpful mobile features.




• Add-to-Card Coupons

Browse and add coupons directly to your Membership Card (no scissors required). Your clipped savings will be applied automatically at checkout.




• BJ's Gas®

Check BJ's Gas regular and premium gas prices for any location -- so you can pump up the savings and fill up for less.




• Find-a-Club

Get directions, Club hours, Club features, BJ’s Tire Center hours and Optical Department information for the Club nearest you.




• Deli Pre-Order

Pre-order BJ’s Wholesale Club deli items and platters straight from the app. (Available in select Clubs only.)




• Free Curbside and In-Club Pickup

Let us do the shopping for you. Place an online order and schedule your Curbside Pickup when you need it.




• ExpressPay

No need to wait in a checkout line. Easily shop, scan your item’s barcode, pay within the app, and go! (Available in select clubs only.)




• BJ’s Buy Now, Pay Later

Now your favorite items & household essentials are more affordable with split payments brought to you by CitizensPay™. Available in select Club locations only.




• Same-Day Delivery

Get Same-Day Grocery Delivery to your doorstep in as little as 2 hours. (Select items only. (Availability vary by Club location.)




• Featured Recipes

Browse recipes, view videos, shop ingredients and add them directly to your Same-Day Delivery cart.




• Reload

View the products you've recently purchased in-Club or via Same-Day Delivery and quickly Reload them to your Same-Day Delivery cart.




• Access Membership Information

Membership Account details can be accessed on-the-go from the home screen. View My Rewards, order history, track challenges or scan your Membership card from anywhere.




*Orders placed 2 hours prior to Club closing or later will be available our next business day. Visit BJs.com/PickUp for details.

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App Name BJs Wholesale Club
Category Shopping
Published
Updated 14 March 2024, Thursday
File Size 94.97 MB

BJs Wholesale Club Comments & Reviews 2024

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Bj app trying again. I tried your app before it never worked, that would give a No star, I think when your a member your coupons should be automatic, otherwise if you look at my past purchases that I never used a coupon your the only one getting the benefit, I forget coupons and you could save on paper and coupons if you just honored your paying customers that renew their memberships, what’s the point of membership if you can’t truly benefit from sales unless you bring coupon, and then there is the people whom hold up lines because they need to get coupon, I am always in a hurry , and guess what, I get stuck behind the “coupon cutter”. And end up finding coupons after purchase. Everybody loves a sale, but it’s like your being punished . It’s like this: “If don’t bring your homework home , then you don’t get the grade”. If you don’t bring your coupon book , you don’t get the savings. Get rid of coupon cutting ,time wasted ,people holding up lines, and loose the benefit of saving money. And being a member.

Awesome app. I love the BJ’s app. It’s super convenient to select coupons I’d like to use before a trip and electronically load them on to my membership card instead of having to fiddle around with the paper coupons. I also like how you can search around at other BJ’s clubs near you to find deals if your home club doesn’t have the item that you want in stock. The only improvement that I wish they’d introduce to the app is the ability to sort your clipped coupons by expiration date, that way you know what items you need to get a jump on purchasing. I also wish they would allow you to “unclip” coupons, should you change your mind. The coupons pile up quickly, so having to scroll down a lengthy list can be tedious if you’re trying to search for the coupons that will be expiring soon. Regardless, it’s a fantastic app. Makes my BJ’s experience that much smoother. This app is a fine example of how technology can improve our lives and save us valuable time. 👍🏼

BJ’s online ordering is horrible and customer service is terrible. I ordered patio set, by mistake I ordered wrong color. I called next day lady didn’t speak English very well, I ask to change the color she couldn’t do it she said because it’s to later ( that was 9 hours difference from ordering 1st time and calling them). She said she will give me answer in 2 business days. The same day I checked my email it says that my order was delivered, I called back again and wanted to cancel the order. The guy promised he will do it no problem whatsoever. I will get my money back in 5 business days. Next day check my email again my order is in transit delivery day is set, called them again for 3 rd time ( every phone call is about 20 minutes waiting and 1 hour conversation) ok after trying to get some answer after 1 hour they gave me manager this is what she said in order to cancel this order the shipment will be delivered on a business day in front of my house in order to get my refund I need to be home and refuse my order from 10 am to 2 pm( I am working till 5 pm) so I need to get a day off from my work. If you ask me don’t buy from BJ’s.

Latest update broke the app. I had downloaded this app around version 1.4 and it was great I could clip coupons and they would get redeemed correctly never got the gas discount but didn’t really care once I have the credit card. But after the last two updates the app is now broken. I got logged out and I can’t log back in again. I tried resetting my password but keep getting errors to enter my current password. Which defeats the purpose of even resetting your password. After messing it with it at the store for half an hour I get a new error you password is the same as the last 4 you have made. I’ve never made more than the initial password I used to sign in. It’s funny since my WiFi access is still there and they don’t ask me to sign in for that. I guess I’ll just got back to using paper coupons since it’s easier to find them and they ways work when you scan them. It was a shame since I was actually enjoying the app until the newest updates.

Removed the ability to scan membership card from App???. I shop every couple of weeks and was recently in to pick up some things in this busy season. I went to open the app and was sign out, my guess was from the most recent update. Logged back in and could not figure out how to access my card from the app to make my purchases through SCO. I was assisted by a representative and they didn’t know where to access the information either on the app… So then I had to get in the line for the service desk, and then get in line again to make my purchase at the registers after getting a replacement membership card… A trip the should have taken an hour (max with the increased foot traffic) took longer than 2hours! Having to wait in 2 more lines to make my purchase. The Extra hour not worth it… bring back the scannable card on the app!

Not a happy customer. I Looked up a seasonal item & read that the nearest club Manchester, CT (used the store locator) had two of the items available. When I got to the store there was nothing, I couldn't find the item. When I asked for help at the customer service desk, the young lady looked it up and said it showed there was two available. I went back in the area she sent me and nothing. I asked for help finding the item but the young lady told me "there is no one to help, if the item isn't on the floor then we don't have it." I questioned "why would it say there was two in-store if you don't have them?" She replied "The system takes 24hrs to clear an available item once it's purchased, so maybe someone bought it recently & it didn't clear yet." I didn't want to continue the conversation because it wasn't helping me and the line was getting long. I had no other choice but to go to another store & buy a different style, brand & had to pay more. I've have worked in customer service in the past. The young lady failed to call a supervisor or floor person for that department (which I asked for), maybe it was on a shelf up high. Also she could of looked up another store.

Ok ap, but can definitely needs improvements. The ap makes it easier to deal with coupons. Who wants to cut them out of a booklet and have to remember where you put them and pull them out when paying (I’m a guy, so this is not a normal protocol when I shop ;) The ap could use some improvements- for instance, why not become more like Costco (which doesn’t require coupons at all), and have a simple “Select All” coupons? Sometimes people are in a rush, and don’t have time to scroll the miles of coupons. Also, I know you can select categories to view coupons, but in the overall section, they should still be in somewhat order. For instance: first food items A-Z, then perhaps cleaning items, then dental etc. The way it is now, you’ll have a coupon for cheese, and right next to it a coupon for toilet paper. It’s a little unappetizing.. Overall convenient, but needs some bolts tightened. Come on Bjs, you can do it! :)

This app is as worthless as Bj’s customer support. I have contacted Bj’s three times now regarding their app not working for me. I can login on the website and place an order yet when I try to use the app it tells me I have the “wrong credentials”. I try to reset my password using my email and it’s not registered. How is it not registered if it’s the same email I’m using on the website?!?! The company offers no solutions and it is an it issue on their site. If I try to create a new account using my membership number with the email that is registered (yet the app claims it doesn’t exist) I get a message saying that the membership already has an account setup with dundundun the same darn email. Wait but doesn’t that email not exist. Oh that’s right it does but their customer support is so stupid they can’t figure it out. I have friends that could fix the issue in seconds but hey I guess that’s why they don’t work for BJ’s and make a real living. Oh but wait there’s more!!! If I try to register with a different email it still won’t let me because the membership number is already in use. An app run by a bunch on bozo the clowns. The website for Bj’s is just as bad. If I don’t use it for a few months I can’t login without changing the password. I’ll get a message saying the password is incorrect yet it can’t be because I use a password keeper and have been for 10+ years. There might be 2 websites ever I have had this many problems with and one is no longer in business. Hint hint.

Love the App, but have questions!. I have enjoyed using the app for clipping coupons and purchasing items online for pickup! It’s a simple process, and I’ve never had a problem since day one. ~ But, it would be simpler and save a step or two if a “Clipped Coupon” Item could be directly added to my cart from that page instead of needing to go back to “Shop” to find the item and then add it to my cart. ~ Often, I just want to purchase the items for which I’ve clipped coupons, so it would be helpful (to most BJ’s app users, I would think) to be able to add items to the cart directly from the Clipped Coupon!! :) • Also wondered if there’s any way to scan a manufacturer’s coupon when using the app in order to add to the same savings we can get in-store when presenting these additional coupons? Thanks, and again, the app is quite useful and convenient!

Ordering via app very cumbersome. It’s very cumbersome to order via the app, particularly via 2 hour delivery which I recently got. It takes a lot of clicks to order things. For example, I cannot jump from clipping a coupon for an item to directly to order it. I need to separately search for it. I also cannot all items that I order to default to 2 hour delivery even though I subscribe to unlimited 2 hour deliverys. It’s a separate click on each item to choose that, and if I forget on one item I’m out of luck and it’s not coming. I also should be able to default on the substitutions checkbox. It currently defaults to allow substitutions for all so that’s an additional click in the shopping cart to uncheck. If I leave the cart to order something else, it doesn’t retain my choices on substitutions nor special delivery instructions. I need to enter them all over again. Special delivery instructions need to be saved across orders and only require changing if needed - that’s how almost all other services work. There should also be an easy way to copy my order from my previous delivery and just add or remove items I want to change instead of needing to build my list from scratch each time.

Power Shopper. I shop frequently at BJs and get some really great deals. I will be honest that you need to know your prices because at times I get things on sale at other supermarkets at a better price. If it is something I use infrequently it does not pay to buy in bulk, but dollar for dollar when I break down the cost I get a better deal at BJs 95% of the time. I also buy lots of clothing, good quality at excellent prices. I also find that the set up of the Store also makes a big difference in how much I shop. For example I live and work within 1 mile of 3 stores (Remsen, Gateway, and Bayridge. ). I use the Remsen store for convenience but I absolutely love the Bayridge store because everything is so well organized (especially the frozen foods section) I can find what I want easily without roaming the store for the better part of the day which can be frustrating. The store is also very well stocked, and the staff is very helpful and friendly. In summary if you shop a lot then it pays to shop at BJs the savings will offset the annual fee.

Clipped coupons don’t always work and the store won’t make it right. I mostly enjoy the app. But yesterday we were going to shop and I made to decision to go to BJs over another store because there was a digital coupon for $15 off any $150 purchase. I spent over $150, paid using express pay in the app, and did not realize until this morning that the coupon did not come off my order. I called the store right as they opened and they told me they won’t fix it because the coupon expired and it’s my fault because I did not notice the problem yesterday. Should I ever shop there again, I am going to check more closely when I check out…but I have not seen a totaled up receipt with coupons off your total applied BEFORE you are prompted to pay…if they’re not going to fix their mistakes, they should give the customer a fighting chance of spotting these mistakes before they have to pay.

Good food, terrible delivery platform. I’ve been with BJs for 10 years. I’m attached to them. However, the following headaches are changing my mind and each week I debate switching to another store. Online app and delivery platform are terrible. They save each item automatically for pickup when I specifically have selected same day delivery. Each item takes several seconds to load. Cart forgets or loses items. Process takes so much time it’s almost not worth the hassle. Clipping coupons is so close to being good, but it has you clip coupons and then go back, search for the item again to put in the cart. Sometimes the app is better than the site, sometimes the site is better than the app. I’m on multiple devices each week to see how to streamline the process and almost always have to call customer service, who are friendly and earnest but not particularly helpful. Probably because they work for bjs and not for instacart. BJs has the best food and the best deals. But I’m considering changing to Costco so I can use Shipt.

Good concept, but pretty Clunky. Overall this app started in a good place; it is much easier to add electronic coupons vs clipping and brining them to the store. But there’s too many clunky elements I wish they would fix; enough people have complained! 1. Half the time when I load my app it asks me to sign in, even though my login and card are saved to the app. It takes 4-5 refreshes and a few minutes of sitting my phone down for it to “catch up” and realize I’m already logged in. Not ideal when you need to bring it up in a hurry in the store. 2. A complete re-haul of the available coupon would be fantastic. The categories they give you aren’t sufficient. I want a search function to type brands or items and have all applicable coupons appear. And there needs to be a second category search bar at the BOTTOM of each section; so annoying to scroll like a cat allll the way to the top to toggle to another group. 3. A way to enlarge the coupons and mentions any fine print that’s in the books would also be helpful. The “more info” button doesn’t do much but the book is specific to if sizes, varieties, etc. are excluded. 4. Would be nice if every coupon in the book is also in the app. I’ve seen quite a few on paper I cant find online. Although, that could be because the categories are so terrible for searching ...

Anything you need a click away!. What I love most about this app and company compared to my previous memberships with Costco and sams club. Is that BJs not only gives you coupons through the app. But they try very hard to make sure their inventory is correct and always in stock. By far blasting their competition out of the water. Anything you need is a click away. The pick up order and the now same day delivery with instacart. It’s so versatile and easy! My nana could figure it out. Very convenient during this time of social distancing and if you are like me who is a stay at home mom with young children its challenging to leave the house for groceries. Prices are more than fair. Their store brand name is better than some brand names. I cannot love this app enough. Con: I wish we had free shipping options like their competitors. But that’s the only downside.

Do not order BJ’s online!!. I just bought a membership to try BJ’s. I ordered something on the App on my first day and NEVER got the item. I think I want to cancel the item AND the membership. Delivery date was the 17th and it’s going to be the 23rd and still no item, no tracking info, no information as to the status, no contact/message from ANYONE regarding my order, no apologies for delay or whatever the hell is going on, nothing!! Try calling? Good luck. Every time I try, NOBODY picks up. Try the CHAT function on the APP? Useless, as you don’t chat with ANYONE!! Just a bot that is of no use for my situation. I type “online order missing” and it kicks me out the chat!!! REALLY?? So sketchy compared to other stores/apps. Maybe there’s unfortunate circumstances on my first order? Maybe it’s like this for most orders? I don’t know, like I said I JUST joined. I don’t know much about BJ’s, Costco, or any of the like. BJ’s is the first of its kind that I’ve joined, so NO I’m not BIASED and trying to sway people to other stores. But this messed up order is making me not want to order anything from the BJ’s app or online! Would you?

Couponing upgrades. I love this, very functional App. I use the scan card feature so I don’t have to keep an actual card in my wallet. It also helps me know what’s in stock at my store before I venture out. This is great when it’s a special item, like that cast iron skillet I keep thinking about! My main complaints are with the couponing functionality. I share my membership with my mother in law, but I’m the primary. She’s not able to use coupons now that they are only digital. I tried to upload every coupon, but it takes a long time. A select all feature would fix this! Also, coupons should reset after a short time so we can use them again before expiration. If my mother in law needs the same coupon as me, only one of us can use it?? Not good! Target app keeps the discounts on items locked in for unlimited use until expiration. That seems to be the way to go, not limiting it to one usage per coupon cycle. That’s ridiculous.

This app is great...for it being new. I love the idea of this app. I can’t tell you how many times I’ve gone to Bj’s and forgotten my coupon book at home or made an unexpected trip to Bj’s while I was out and didn’t have the book with me. This app along with the new scanners in the store are life changing! So much time is saved. The reasons I gave the app 3 stars instead of 5 are for a couple of things that I hope are updated soon. First, (and an absolute must) being able to search for coupons by name is definitely needed. I missed out on a few coupons tonight because I wasn’t able to search. It was too time consuming to have to scroll through every single one when I was looking for something in particular that I hadn’t originally had on my list. Also, I wish there was an option to check off the coupon as you get them in the store. Sometimes I get side tracked by things I wasn’t originally going for and forget what I haven’t already put in my cart. Other than that this app is genius. Great job BJ’s!!

Problem when product not in stock. Sometimes I am trying to place an order and it will not go through because an item is not available. There is a message that says an item is no longer available, remove item to proceed. However, it does not tell me what the item is.I go back and look and everything says it is in stock. Really? I have over 20 items in my cart and I have to eliminate each one individually to find out which one it is? So he no just go through and order each item separately to see if it processes and I end up with ten different orders as I order things two at a time til I get the same error message. So, I find out this happens when there is a choice in say flavors and one flavor is out of stock and the other flavor is in stock so it still shows in stock. Why can’t they figure this out and instead of telling us to remove an item that we cannot tell is out of stock, set it up so the system removes the item and just states “ this item was removed or saved for later due to lack of stock”

Good with room for improvements. Great to have digital coupons. When they first added, it didn’t always work, but it seems to work now. I would love to be able to add items to a shopping list that could organize by aisle depending on which BJ I go to (there are two I visit). It would be particularly handy when you clip a coupon to be able to add to a shopping list right from that screen, rather than go back to search in shopping. It’s easy to forget things going back and forth. The app has a wish list under your account. It seems useless as I haven’t found a way to add anything to it. (I thought I could use it as a shopping list.) I have, on occasion had the app tell me to log in, despite the fact that I did the keep me logged in bit... unfortunately, it seems to always happen when I’m about to go in the store! It’s a little frustrating to try and log back in when you’re in the store. (That would be me standing in the corner with an empty cart and fumbling around with the app! 😂) Otherwise, the app has improved greatly since it first launched. It seems the developers/BJ’s is listening to feedback which is great. Makes me feel like it will only get better!

Overall good but needs a couple of improvements. First let me say that my wife and I do use this app all the time, and it’s especially handy to be able to browse and clip coupons, in advance of a trip or even while in the store (although, BJ’s, it would be even easier if members didn't have to clip the coupons at all but that any savings would just be automatically applied when you check out!). That being said, there are two areas for improvement that I see: 1) the ability to add an item to your cart directly from a clipped coupon. It is very inconvenient and annoying to not have this feature. 2) sometimes the search does not properly return items. For example, I just clipped a coupon for a Wellsley Farms item, then went to search for it (because I couldn’t just add it to my cart from the coupon - see #1!), but no matter what I tried, the item did not come back in the search results.

Convenient. I like the fact that you can add the coupons to your account and they apply automatically at check out. You can browse the specials at home, add coupons, check gas price, order online etc. Express pay was the best of all features IMO when I was in the club and wanted to skip the line and touchless pay now in covid times and I love the fact that Freeport was one of the selected clubs that offer this feature. I take one star since I found out that the last two times that I used express pay I was charged $3.50 fee (wth?) and I stopped using it. The only think that I don’t like about the express pay is the limit of 15 items that it is too low when you are shopping at bjs. I can’t find a reasonable rationale why bjs will be interested in charging you for making yours and their life easier in decongesting the lines at the register? No sense. My 2 cents, use the app but stay away of express pay. Peace

Erratic unpredictable performance. Update 5/19, the app developer got back to me about my issues, which is appreciated. I followed their instructions and it did not help. Has the app been upgraded to work with IOS 15.5? Thanks This AP seems to be severely flawed. Shuts down completely without any notice. Even though I have a strong Internet connection it just closes for no apparent reason. Coupon search function is very slow and it often seems to cause the app to lock up. On several occasions I have searched for some thing and then put the device down and waited 10, 15, 20, minutes and still nothing has happened. And this is all with either a strong 5G connection or a very strong wireless connection on my home Internet. This is all very disappointing because I like to shop at BJ’s and this would make it easier and quicker for me rather than walking around looking for things, I can check for things using the app and then decide what I want before I go there. Please, please, please fix this terrible app.

BJ’s Online Order service is terrible. In February I ordered a dining set for my kitchen ($500 on sale from $999). Delivery 7-10 days. They use a delivery service that only comes to my area 2 times per month, and I just happen to be out the first day they deliver. They cancelled my order for some reason, and when I called BJ’s (45 minute wait every time) they said they would fix it, so I should get the delivery on 3/17. Of course that did not happen, so I called and spoke to someone that just transferred me to the delivery company who then told me the order was cancelled. I called BJ’s again (glutton for punishment) and just happen to get same sweet lady who dumped me with the delivery service, she promised to make it right. She called back as promised same night, and said the order was cancelled. No duh!! I already know that!! She again promised to fix it... next thing I know I have a credit on my bank account... A week later, she never called back... I just called BJ’s again, and held for 40 minutes and decided they are not worth my business... the worst service I have ever received from a large company. Oh btw, their app is not very good either...

Too much frustration using the app. 1. I cannot find vegetable and produce category in the same day delivery. So, I have to go to the pick up to look for vegetables and put to the cart. But all vegetables are default to pick up. I have to change them from pick up to deliver ONE BY ONE for 10 times! There is no option to change all the item from pick up to delivery! 2. Still in the same day delivery, the meat is not categorized. I tried to buy lamb, but it almost impossible to find it out of 100+ other items. So I have to search for lamb. And the default option for the lamb is also pick up instead of delivery. 3. I tried to make a payment yesterday, and it says there is something wrong for the payment and it ask me to try again. I retry several times. Now I see 5 payment on my bank account. I tried to cancel the payment, but the online order history says I place 0 orders! They are trying to fix it and I hope it will fix the bug and return the extra charges.

App works intermittently. I have contacted Bj's multiple times now regarding their app not working for me. I can login on the website and place an order yet when I try to use the app it tells me l have the "wrong credentials". I try to reset my password using my email and it's not registered but then it will say my membership is in use and let me reset my password 100x. I had a pick up order yesterday that I had to wait 30 min for because the app would t let me check in and the store had me on hold for 15 minutes. I had to grab an employee outside to help me & then they forgot to give me something on my order. The company offers no solutions and it is an it issue on their site. I’ve spent a thousands of dollars in their store but they don’t want to take money out of their pockets to fix their app. Probably not renewing in 3 months if they don’t fix this issue because pick up is my main method and I don’t have time to waste. Best part is I have the black card membership, so i spend over $120+ on a membership to only have their app not work.

Too much work. Would be so nice if BJs can just make coupons auto so we don’t have to keep going through scrolling forever on what is on sale BFr we get to the club and then scroll again to see what was selected. And then in some cases want to try something new but can’t make the picture larger to see the exact type of the product. Is it too hard to enlarge a picture in this day of age???? The app it self works fine but the concept is out dated. Spend 20 minutes of going through coupons for 30 minutes of shopping I have to do per week. And then there are in club specials??? Just have all coupons come off auto and stop wasting money and environment resources on paper. Have the app show all coupons. Lastly good luck trying it id a coupon during the check out process. When the coupons come off all the way at the end I might add when u scan the product it is in Greek Hebrew or Arabic or some space language. Have the coupons come of when products are scanned so we can keep track. It is 2019 this is all common sense not some MBA degree stuff.

The pros & Cons. The ordering system works pretty well. The delivery system could use a bit of work. The last worker brought my items out on some kind of bakery looking tray & dropped some stuff into the ground. It was a very warm day & I was not going to wait for them to go get another item. I took the damaged items. I get home to find I had 2 of an item I only ordered one of & items I ordered were missing. That requires calling to reconcile the discrepancies. Which requires going over the list & insuring you have what you paid for. But, it beats going through the store yourself when you are disabled. And, you get to keep whatever you get that you didn’t order. So, I feel o.k. with the process overall & would recommend it, all things considered.

Too many flaws in this app when ordering online.. The app is slow and quirky, emptying my cart if I close out of the app, sometimes refilling it after I start to fill it again. On at least one occasion I had to go to my laptop to see the contents of my cart. Another flaw is the discrepancy between actual inventory and what’s on the store shelves. I realize that’s more the fault of the stores than the app, but when something consistently says out of stock and there are literally dozens on the shelves it’s quite irritating. Also sometimes it’s impossible to find something on the app at all even when I have the name. At checkout, if you want to use Apple Pay, you have to accept the next available pickup time. If you want to change that time you have to go through the checkout process and put in your credit card info. Finally, I am having significant problems with my rewards and am going to have to get some tech support. My app shows I haven’t redeemed a reward since June and don’t have any to redeem. On the web site it shows 6 redemptions, although in 5 of those my credit card seems to have been charged with the full amount. I do love the in-store quick checkout using my phone. Kudos. The processes that bjs has implemented to enhance shopping and checkout are very nice and generally run very smoothly with the exception of these major concerns.

BJ’s A Superstar. I was having issues downloading the app; the person who was in self checkout told me to see the front desk, her words “they are the experts when it comes to the app”. Unfortunately that was not the case, two of the ladies said right away, I know nothing about the app and iPhone, I know they’ve been there for a while, but that was their answer, and they we’re sticking to it. They went about their business. But the African American lady told I know nothing about iPhones, but she tried and tried until I got it. I did admit to her that I had not logged into the bjs account. Thank you ever so much for staying with me while I figured out what I did I wrong. Customer service is never having to say no. I am sorry I didn’t get her name, but she will remember the scenario.

Coupons!!!!!. I belong to BJs and Costco. One has what the other is missing and vise versa. I like both stores. The only complaint I could possibly have is the coupon situation with BJs. Costco will have sales and you always get the sale price. BJs always and still has the paper tear out coupons. The app did make it easier but still you have to go through everything in the store app to see what is on sale and activate the coupon or lose out. The app is great for seeing what is available and buy online. But I still believe all coupons should automatically be activated. I was going through the store as I was looking at the coupons and even after I left only to realize there was a coupon for something I just bought and didn’t have the time to go back.

Its a great app that could be better. I love BJ’s. The bring it to my car is fantastic. I can shop on my lunch hour and pick it up on my way home. This last order I was interrupted while ordering. I came back 25 minutes later and it had lost my cart. So I started all over again. All of a sudden, it found most of my previous cart. Now I had to clean up the doubles. Along the way a couple of items never made it back in. There is a bug in there somewhere. What I would really like is a shopping list which will keep what I want till I hit the move to cart button. It would be great to add items as you think about them. It would also be great if you broke down the groups another level. Frozen foods is a big category with items shown in no particular order.

Bugs - coupons don’t work, resets login every time app is opened. I’ve been to BJs twice since I’ve downloaded the app, and both times the coupons I clipped within the app did not apply. The first time it happened, I called an attendant, and they had to get a paper coupon book, find coupons to match the ones I clipped, and rip them out to scan them. The second time it happened, the attendant just refused to help and just said the app never works. Also, every time I open the app and go to membership tab, it is no longer logged in and asks me to link my membership ID. If I try to link my ID, it says an account already exists. The only way it will work is if I manually select logout, then log back in. That means typing out my login and password (because Face ID also doesn’t work with the app..) EVERY TIME. I paid extra money for the BJs perks reward membership so I could use the clipped coupons in the app. If I had known it doesn’t work, I would not have paid the extra money. Going to call BJs support and see if I can get a refund of my membership.

Unstable App. The app is fairly functional, but I have not yet used it without it freezing, closing, or totally crashing. Bearing in mind you can only scan 15 items (a policy flaw which needs to be changed), I always experience the app freezing at some point when I scan items. I can usually switch to another screen and go back to the scan screen and continue. Most times I’ve use it, at some point the app just closes. Usually I can reopen it and pick up where I left off. Today when I used it, it closed, and when I restarted the app, everything I scanned had been lost. The previous Express Scan app was basically flawless on my phone and did not have the silly 15 item limit. I will still use this app because it’s better than scanning all the items at the end. But it really needs some work to make it stable. I use the iOS app on an iPhone 11 Pro.

Express Pay is where it’s at!. No need to clip or pre-select coupons on the app. Scan item, and applicable coupon pops up with it. Silly that you still have to tell app to apply coupon. Can’t BJs just apply all coupons when you check out like a sale? Like who doesn’t want the savings?! Anyways this express pay is best way currently to get to use the coupons you want without having to search and clip or tap for over an hour. Only two downfalls with express pay. Limited to 15 items and a certain dollar amount - why?- and both times I have used it, person at exit either needed tutoring in how to “check” me out or didn’t have the device they needed to do what they needed so I had to wait by door longer than usual with just a paper receipt. Hoping in time if more customers use app, the employees will be more experienced and ready to do the clearance process at the exit. App itself is awesome! No more lifting items out of cart to scan and pay.

Review of BJ App. Over all the app and all information on it is great and very easy to follow to get to check items wanted, availability in my local store, prices and most basic information. What I found not readily available is instructions on how pick up in store, and how buy in store really works. The basic guidelines. Can you order the dry good/packaged stuff ahead to be picked up already put together and have them ready at same time you shop for those fresh produce and dairy and pick them up and then check out for all together or separately? Basic guidelines would help. A better explanation of express pay would also be helpful for us seniors who are not as technologically savvy! Over all these past few weeks the site has been helpful, Although I did have an order I was placing with multiple items in my cart totally disappeared! It would also be nice to have not only the cart for purchasing but a list for in store or for future shopping, as some Stores offers. Can you put products in the cart that you will buy in store? Also, the App should have much more information on BJ’s Covid 19 safety measures. Why should I go to the website if I have the APP? Respectfully, Marilyn Lang BJ’s is a wonderful store and we have been customer for years.

Love it for coupons and preorder deli. I initially started using the app for the coupons. I’m constantly losing paper coupons, and love that any coupons I ‘clip’, is automatically applied when they scan my card. Then one day I was waiting for my number to be called at the deli when I noticed someone picking up their app pre-order and learned about that feature on the app. I now place my order before I leave my house and it’s ready when I get there. I only took off 1 star because I feel you should be able order the thickness by a number, instead of simply thin, standard, or thick. I’ve had quite the variation of thin and standard. I also had an issue with my order this weekend because the system was down and there was no way to notify me, so after waiting the full 30 minutes, I had to get a ticket and place my order. It wasn’t until I suggested it to a manager that they put a sign up for customers to inform them.

Check out made easy. Loaded the app over a month ago and tried to use several times but there were some kinks and some items did scan correctly. However, I tried again today and it worked great. Scanned all my items, checked out online, the checker at the door scanned my payment barcode and then scanned the I items in my cart and I was out the door. I great way to shop especially right now with long lines everywhere. I particularly like the feature where once you scan your item you have the opportunity to clip any available coupons for the item. I recommend giving it a try. It might not be great if you have a huge order because the person at door has to scan everything but very convenient for smaller orders.

Nightmare online shopping. It was difficult to navigate the site. I kept hitting the wrong button and had to pray I would not lose my cart. Having to place items in the search bar to find them was frustrating. They have a somewhat limited selection. I recognize they cannot carry everything. However, some staples should be there. They didn’t have sliced mushrooms in a can. Their selection of men’s body wash is awful. And so is the selection of men’s shampoo. People can’t buy what they don’t have. I could go on but it would just be piling on needlessly. The lack of true curbside pickup is unbelievable. Checkout was a whole other animal. First I managed to miss an item that needed to be shipped. The order went through the initial checkout process only to discover the shipping charge. Then I had to find a. Once found, I had to figure out how to remove it. Good luck with that. I stumbled upon it and got it done. Skipping to the other problem area is actually checking out. For safety I guess the site remembers nothing about your credit card information. Then you put the part of the information they want. The program will not let you. Then it red flags you because that information is not there. Okay enough. There was more

User Friendly. Outside of some very minor glitches(moving slowly & just closing when your in the midst of doing something) this app is very user friendly. I like the fact that when I use check out everything is right there. Another words if I want to change to Apple Pay, add a cellphone number, add any promo codes it’s all right there. It’s like reminding me “hey if you have any promo codes nows a good time to add them”…lol I don’t feel like I have to go through hoops of fire to get my discounts or that the company is deliberately trying to make it hard for me to get the discounts. It’s easy for me to pick which location I want to pick up from. Like I said very user friendly. Other stores need to take some notes.

Easy to use app. I find the app pretty easy to use, but I have one big problem with the switch to online coupons as opposed to the paper booklet. I often buy more than one of certain items that I use frequently. With paper coupons you could use as many coupons as products you were buying. Now that it's computerized and linked to your card, you can only use a coupon one time, so if you're buying three of the same items, you can't use the coupon downloaded to your card, a paper coupon from the booklet that I still receive, and a paper coupon from a friend who isn't buying the same thing and will give you their coupon. This change costs me a significant amount more money and every other store let's you use as many coupons as items you buy. You should definitely change this policy!

Express Pay rocks. I am generally an inpatient shopper. Long checkout lines frustrates me. I always used self checkout and Express Pay has been a life saver during the pandemic because the lines are longer than ever. Skipping those lines and pushing the cart past everyone waiting in line is gratifying. The limitations are sometimes frustrating, such as 15 items or less, no alcohol or other similar items, but I can live with those. There were times when I scanned everything and something happens to cause them to be wiped out and I have to rescan everything. Also sometimes the scanning function freezes and I have to tap view cart and tap back to fix the issue, but I have to do that for every item after that. These haven’t been happening lately, though. The ability to clip coupons and apply coupons in the app and to apply rewards earned as well as use Apple Pay or wallet credit cards makes it very convenient. Being able to see my shopping history is really great too. If BJs rolled it out to all of their locations and if they leave enough space for people using Express pay to get through the checkout area, as well as figure out how to resolve the need to have those restrictions, and make it a little easier on the staff checking the carts at the exit, it would all be even better.

HELP!!! WITH TODAYS TECH THIS IS TAKING TOO MUCH TIME. Is there not a function for the customer to build a “favorites list or lists” for “quick and easy reorder” of very common items that both BJ’s and their customers know we buy over and over again. While the BJ’s app has the functionality to customize your specific order it’s time consuming to go through and add coupons individually and have to search for and rebuild your shopping list at every interval to reorder many of the items that we all know we repeat buy. In this day and age with the available technology, shouldn’t this be more streamlined to save the customer time and make this a better shopping experience. If this functionality exists and I’m not seeing it please let me know. From a loyal BJ’s customer who also occasionally shops the other warehouse stores, I’d like to see the functionality and app features streamlined to make it easier to buy!! <4-5 stars if this were a more streamlined experience>.

Annoying. I love being able to place pick up orders via the app now that I have a newborn. However, this app has flaws: Some items are super hard to find in the search bar, you have to have the wording just so for certain items to come up. When clipping the coupons you can’t go directly to the item and add to cart. You have to clip, then go back to the search and add to your cart. It doesn’t tell you if the items are currently out of stock they just don’t appear at all. You have to be super careful that you don’t accidentally place an order for an item that has to be shipped and then you’re charged for shipping on something stupid like ketchup. I wrote this review a few years ago and this app is still super glitchy. Coupon items still can’t be directly added to your cart. Most inconvenient part about this app.

Life saver. I used to be Paid Member years ago and then my financial circumstances changed and I couldn’t maintain the annual membership. Just recently about 1 month ago now, I was able to redeem FREE 3 month membership to Enjoy Being Bjs customer again. It came at the perfect time because we had decided to begin shopping in Bulk again. I normally shop the White marsh loc but I live closer to Canton loc. I LOVE canton loc. 10 mins from my house and the people are So nice there even through this pandemic. I feel safe when I shop, I don’t feel anxious bcuz the place is Huge and People respect the social distancing And Everything. I have yet to not find anything I have needed or wanted. I will continue to support Bks and they are taking extra precautions right now which I Desperately Seek bcuz I have Weakened immune system and I appreciate Every drastic measure they are taking. The prices and Selection are Ahhhmazing, there is plenty space to shop and You don’t have constant move out someone’s way or Feel like Your not important customer etc. the lines move so fast, even with the pandemic. They have all essentials my household need and wants.

No more clipping coupons. I love using this app! I hated getting those books every month and clipping the coupons. I would be the one that will lose a coupon while shopping in the store. The app is easy to use. If it’s an item I want I search the available coupons and just virtually clipping it! When we get to the checkout line the coupons are tied to our membership card and we don’t need to hand them to the cashier. Save time and which is great! The only reason I don’t get the app five stars is because sometimes when you click the plus to “clip” the coupons, it doesn’t always move to the clipped section. I learned that the hard way buying paying full price for a couple things. when I “clipped” the coupons and they never moved to the “clipped” section. As soon as I clip them I check.

Useful app…BUT. I use the app all the time. It’s very intelligent and useful. With that said, I’ve had this gripe for a while now. When you are clipping coupons, why doesn’t it allow you to view the item and add it to your cart? It only allows you to add IF it’s multiple items on a coupon. Please change this as it is such a simple but effective adjustment that would allow people to quickly add items to their cart. I can’t be the only one who have this gripe. Please fix it. Also, if you are completing a shopping action, why doesn’t it give you an option as to what type of check out or follow the last option used. If I am putting everything in delivery, why are you making my experience more taxing by adding new items for pick up? That doesn’t enhance my experience, it makes it more taxing.

App Bug. The app is great. Its easy to find items. Coupons can be clipped easily. You can see which ones have been clipped vs redeemed. The check in is almost 5 stars. One star removed bc I have to put in my vehicle’s make and model every time I pick up, and I pick up at least once per week. The reason for my 2 star rating is bc every time I go to check out, I enter my phone number, pick a time of arrival for a trunk drop, it moves to the second checkout page and nothing. It just has the bjs check logo on the screen with the word checkout on top. But I can never really checkout. So I have to go to BJ’s.com and checkout through there…..after I sign in. Thankfully, my order is on there, so I don’t have to “reshop”, but it’s super annoying. I tried to have it fixed in store, but was told they don’t know if any bugs on the app. I tried deleting it and redownloading, but it’s the same. Please fix this Bjs.

Digital coupons, great concept, horrible execution!. I have been clipping digital coupons since this app was updated. I have only had it auto apply everything I clipped once. The past two weeks (2 visits), none of my coupons have applied, it happened that they were also in the book so an associate was able track down a book then scan them and trick the coupon bin. This is a really great concept, but it needs to be consistent. AND the associates need to have the ability to apply the coupon without going to find the paper coupon, it’s time consuming to wait to have your digital coupons found on paper then scanned. If I wanted paper coupons I would have brought my book. I would love for BJs to stop sending books and have all coupons digital, but that can’t happen until they figure this out. I use digital coupons at CVS & Publix and don’t have these issues.

Bj’s club. I enjoy shopping at Bj’s because it’s very clean , neat & organized . I’m always greeted with a pleasant person , and help is always available if needed . I was shopping at Bj’s and because of my health issues I needed a scooter and when I was trying to get my receipt validated the person made sure that he personally went on his walkie talkie and got me assistance with bring my order to my car and the nice young man also took all of my products and placed them nearly in my car for me and helped me into my car , then took the scooter back into the store for me. I absolutely love all the savings at Bj’s and it’s very convenient to use the app to help you save money on products you use. I have always had great service at Bj’s’ and will continue to be a loyal customer.

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Poor user experience and feedback. 1. Needs to add a feature where the user can see their online order that has been placed as well as whether or not they opted in or out for the substitutions/item replacement — BJs needs to take responsibility for when the employees doing the shopping does not follow directions and charges you extra. 7-10 days for refund processing is BEYOND unacceptable and inconsiderate to your customers. 2. If user is shopping for 2 hour delivery, all items added to the cart should automatically be checked under 2 hour delivery. This is beyond frustrating, especially when you are in a rush. 3. Searching for items needs to be fixed. Check your back end or wherever you are making that call to bc it’s not working correctly, too many things are missing. 4. Too many taps to get to your card/barcode

Coupons easier to use...sort of. I really like the coupons are easier to use as I am always forgetting them. It’s weird though if you do self check out and forget it you had one loaded an employee has to finish the sale and is a bit annoying kind of defeating the purpose of self check out. It’s not that I’m trying to use more coupons I honestly just don’t keep track of what I have or what’s already loaded. Would be nice not to have to be cleared at check out! I’m sure I’m not the only who is busy and doesn’t remember every single coupon they have. I did just notice there is a gas price which is nice to see what the clubs current price is. Haven’t used all the features but mainly use it for coupons. Pretty easy to use.

Archaic. Fix It.. This app is discombobulated. Coupons and purchase aren’t connected. You must go to coupons separately and then purchase it in two different windows. Please connect these functions that if you’re looking at coupons you can put the item in your cart or if your shopping you can automatically get the coupon once you’ve put it in your cart — makes me think the cumbersome nature of this was intentional to make people miss the coupons. Then, the delivery/purchase, archaic. It sends all sorts of error messages, you cannot switch items in your cart from pick up to delivery in one click (have pick each item individually). Also, when shopping you can’t see a close up of the product and it’s nutritional values. It would’ve been better to go to the store but that’s another discussion. Might be time to take my biz elsewhere this is just too time consuming.

Very helpful BUT——. So far so good! Been using the APP for delivery for 2+ years it’s a life saver! BUT! - sometimes you find out too late that items are NOT IN STOCK—- which is poor planning for the APP. In addition I’m finding MORE AND MORE items are ALWAYS OUT OF STOCK: bread (Dave’s killer) NOT IN STOCK, Wellesley Farms wheat bread, NOT IN STOCK, water (no Crystal Geyser, Poland Spring) by the gallon are NOT IN STOCK, hydrogen peroxide NOT IN STOCK, eggs, 24 count, NOT IN STOCK, paper towels NOT IN STOCK, ….and more. I mean these are basics! And they’ve been out of stock for weeks! I’m starting to wonder if I should just go elsewhere? I really hate to say that but…. Oh! AND, I should add I literally just paid the extra fee for the “no fee” same day delivery service, and since then, it’s bad! It’s like a switch turned off. Is this because if the demographics? I started shopping at another club the was near Swampscott MA, then I moved so started shopping from the BJ in Revere, MA but that me nothing but problems! Then I switch to Medford, MA and now I’m getting worse issues than I did in Revere! Help! I love this APP and I love the delivery service! What can you do to improve service again? I don’t want to change services.

Indeed, awful app and the site, too.. I have been a Bjs memeber for at least 10 years. I do most of my grocery shopping there. My trips are always super long bc I buy for the whole month. When I saw the app and the pick up option, I imagined that all my grocery problems were about to end. This app has left me angry, not only at the app itself but at the store! How can you be launching this app when it is a peace of $&@$&. I started shopping and it kicked me out 2x. Then it would freeze telling me “oops...”. Them I switch to my computer, and managed to add about 6 items. The other ones “can not be found” Waited at least 1 1/2 of my precious sleep trying to shop. I guess Wallmart shopping app is going to have a new costumer!

Great time saver!. I used to spend so much time looking though those coupon books and clipping coupons. I would always conveniently leave them on the kitchen counter instead of bringing them with me when I go to work, because I usually head right to the store after work... Anyways, now everything is in one app! It stores your BJ’s card information and barcode in case you forget your card, I can clip coupons from the app...it automatically add the coupons at checkout, I can shop for delivery or store pick up and see daily deals all in one place! I usual don’t download these types of apps but this one is very convenient!!

This is the dumbest process ever. I’ve used this app a few times now and I can’t really complain about the app itself. It has worked great in store and I like not having to wait in these endless lines at checkout. However, whomever came up with this process where you go through express checkout but then are stopped at the exit while an employee then scans everything in your cart ????? should be demoted or forced to take the place of those poor employees. It is the dumbest process ever for me to do the work of checking myself out and then to create a bottleneck at the exit of the club while someone does that work again. It makes your customer uncomfortable because they are holding up everyone else from exiting the club and it irritates all of the other people not using the app and a completely self-defeating proposition. Fix this stupid process.

BJs online order. BJs online shopping seems to have the best options for most of the products I shop for. I looked over available coupons and found most of the food grocery items, frozen foods and deli meats, and some personal care products for family members at lower costs than most stores, and everything is in the larger quantities. The Berkeley Jensen brand incontinence items are available in larger sizes and are good quality, like a suitable generic brand, at better pricing and added coupons. It is easier to order these groceries and household items at BJs, and it only costs more because of the larger packages, basically everything is double quantity.

Not so much anymore. When I moved further away from a BJ’s location, it was the app that I turned to to continue ordering, but lately it has been more of a pain than a help. Most often recently it will take me to the end of the checkout process and not process the order because something in the cart is out of stock. It’s happened on multiple occasions and I am just done with it. Why not a) alert me at the start of check out or b) inform me and remove it from the cart? Today it stopped the process of checking out because the shipping address did not have a valid phone number. After going back twice to find and edit the number, I gave up and had to add a ‘new’ address and phone number. It’s too bad that something once so easy is now frustrating.

Very helpful. What a convenience! I am one of those shoppers that like to see and touch what it is that I am buying, and honesty do not shop online. I like the whole experience of shopping in the stores in real time. I don’t like to worry about when it will be delivered to my door. But something enticed me to do it and shopping online thru the app was so easy, it came in good condition, and delivered when I was home as it said it would. Easy peasey! I would do it again. I like how the shopping is set up, I like the way they show the sales and products, & the app is one that I can get into easily on my phone and is user friendly. I recommend it. (But I still make some trips into the store to shop!)

Disappointed. I really wanted to like BJ’s, I’ve heard great things so I signed up a few weeks ago. My experience has been nothing but awful. Shopping online for in-store pickup is impossible, because there’s no way to sort out the items that aren’t available at your location. You have to just take your best guess and when you go to check out your cart, it’ll tell you “this item is not available at your location” well then why even show the item to me in the first place? It makes the app completely useless. Customer service was slow, and hung up on me before the call was completed. I won’t even get into the nightmare it was trying to do the shopping myself at the store. Don’t get a BJ’s membership if you were looking to take advantage of the “convenience” they promise you of in-store pickup, it’s a lie.

Love shopping here with this. This app has definitely improved over the years(the stores around my neighborhood have as well). I love how the selected in app coupons are automatically applied to the account user. Gives me less of a headache trying to find them in my wallet. My main gripes with this app are that I can’t make a shopping list of sorts for things I plan to get when I arrive there(I use the shopping cart instead). Also, some items have no price tag when selected so if a coupon is available you aren’t given a total for it. Despite these gripes, I still love using this app and hope the mentioned problems get implemented this year.

If you live in CT read this!!. The cashier at BJ's said I could qualify for a free turkey this November if I downloaded the BJ's app. I never figured out how to get that turkey, but now I can see in real time how BJ's is making a turkey out of me. I was getting suspicious that their prices were getting unreasonably high when I would go to other grocery stores and see better prices/lb or per oz for various items. But with the app, I can now check, and confirm it for myself. And guess what? Costco is 20 min away, BJ's 7 min. It is worth it for me to drive to Costco. EVERY PRICE I checked at Costco was better (with the exception of 2 items that were the same) than BJ's. So no thank you BJ's, but thank you BJ's app. Now I can know exactly how much BJ's is ripping me off. Why am I paying an annual fee at your warehouse club? For the privilege of paying higher prices?!?!? PEOPLE, GO TO COSTCO. I am switching.

BJ’s App. It’s just ok. The only thing I like about it is the feature for paperless coupons. It’s better to go online on a computer to add coupons than scrolling though them on the iPhone. I was disappointed that I could find the shopping list feature that is available on their website. It may not be available with the iPhone app. The above was my original review and now I’ve increased it from 3 stars to 4 since improvements were made that allows easier coupon searches and I can use the app to scan my membership card at checkout at the store. An improvement would be to allow me to add my membership card to my wallet for easier access instead of having to open the app.

Pretty good. I use BJs to stock up on most of our family’s needs, and the app does mostly what I need it to do. The in-store pick up option is nice. There have been some helpful improvements recently like being able to click into a product detail from the cart. My only complaints are regarding efficiency. (1) The available coupons tab refreshes every time you select a coupon and then rearranges all of the remaining coupons since it removes the selected coupon from the screen. It’s extremely annoying as I have “re-find” the next coupon I want to select, and if I try to click on two coupons in a row I end up clicking on the wrong coupon on my second click. I feel like I’m playing “Where is Waldo.” Previously it showed that you already selected a coupon with a “check mark” vs. the “plus sign” without rearranging the page on every click. PRETTY PLEASE go back to the original design. :) (2) With the current environment where items are in/out of stock I would love to have an option to alert me by mail/text if an item I want comes back in stock. (3) I would like a Favorites option on each product so I don’t have to search for the same items all the time. Thanks!

Slow Processing. This app, like many grocery apps, is great in theory but is extremely slow in processing. I started shopping and had to stop and return later. Upon my return, the cart was completely empty and I had to start all over. But when I started to checkout, the cart reverted to the original contents and all of the new items I added were gone. It took twice as long to shop than it would have taken in-store. Not exactly convenient. It then took me 7 tries to checkout. The app simply didn’t process my payment and when it finally went through I received an error message that there was insufficient inventory and my order couldn’t be processed. Everything in my cart was “in stock” but there were several items with an inventory of 3 or less available in-store. Removing those my order finally processed. All-in-all, this wasn’t a convenient way to shop but I wish it was because it would be so helpful.

Fix one thing mess up another. I have been using the app for over a year. Although it is very convenient it could be better. The latest update fixed my issue with same-day delivery regarding the back button. I wasn’t able to go back to my previous page instead pressing the back button would take me to the homepage. Now it appears that the back button will take you to the previous page which is extremely helpful. My issue with the app is that once you place a same-day delivery order you cannot edit or update the order. You also cannot add comments or add substitutions. Now I feel I will have to go back to the store myself instead of using the same day delivery service.

A lot of work. Every month BJ’s puts items on sale, but only if you have the coupon. In order to do this you must either scroll through every coupon item in order to clip it to your card or scan each individual item that catches your eye as your walking through the store to see if there is a coupon for it. Hey BJ’s, if you’re listening, the year is 2021, get with the times. Nobody makes you clip coupons anymore. Learn from your competitors like Costco. If you’re putting an item on sale, just put it on sale no coupon necessary. Why make the members who already pay a membership fee work even harder to save a few bucks. Also, it would be nice to add a shopping list to the app so members can jot down items that they need in the app as they think of them.

Great App! A Couple of Suggestions.. The app makes shopping with/for the coupons very easy. The only suggestion might be, if you could list the picture of the product first with the specifics after. It takes a long time to scroll through all the products. If you could see the product first you could know weather to bypass or check the details. Another suggestion is to shop the coupons on your computer first and send the info to your app. You’d be able to see more than 2 products at a time and hopefully avoid all the endless scrolling.

BJs App. The app is a little slow. Also I went all the way through the checkout only to find out an item wasn’t available. I had to go back to the cart, remove it, and find a substitute. At that point I had to go back through the checkout process. It takes longer to checkout than it should. It would also be good if I could go back in to add to my order after checking out, similar to the Stop & Shop app. Another feature that would be good is if I could use the app as a grocery list as I’m running out of items instead of it refreshing and removing my items. That’s how I use the Stop & Shop app and it’s very helpful.

5th time the charm. Tried the order online and pick up in store today. Filled everything out. Got error that my zip did not match my state. Wrong! Tried again. And again. And kept having to re-enter the card info every time I did it. Finally switched from previous address (where my flyer is sent without issues) to new address. Typed in exact same info for new address as old address and it finally accepted it. But - took so long that my pickup time no longer available so had to do later time. Seems to be a glitch in the system. Love BJ’s but not loving the order online site today.

Review.. This app is extremely difficult 1- I have tried unsuccessfully at least three times to link my card so that I don’t have to have antiquated paper coupons and have been unable to do so. It is COVID , no one wants to be handling unnecessary paper. Also as a member of BJs I am automatically entitled to whatever the discounted price is. That is included in my membership. FYI. This doesn’t happen at Costco 2- Btwn last night and Today I had to try 5 different times to complete my order because though I changed my membership number to indicate my new number it continued to tell me that my membership had expired even when I closed out and came back in again. This app lacks ease of use and discourages using. Thank you.

Very frustrating. This app is very time consuming and incredibly frustrating. But the website is worse. First I was getting a message saying I exceeded the limit amount of items in my cart. Two packs of bacon? Two cantaloupes? I didn’t even order any at toilet paper. If you can’t serve large families then what is your purpose? You’re a big box store after all. Next you have to go through every item in your cart >each item< and select whether you want delivery, pick up or shipping. Delivery adds $55 in tip and a $15 Instacart fee. The tip says it’s optional but just try and remove it. The shipping adds eight to $30 shipping. The pick up is free but half of the items you order out of stock. If I have to go to the grocery store for eggs and ground beef then why don’t I just shop at the grocery store? We’re BJ’s members because we have a large family but it never seems to work out for us. Oh and the produce is crap.

Make it more coupon search friendly. Take a tip from Target, and give us the ability to scan an item we are purchasing to see if there is a coupon available for it. When I’m in the store, the last thing I want to do is scroll or flip through a flier. It takes TOO long, and if I can find a coupon fast enough, I decide I’ll wait til next time or end up buying elsewhere. Allow me to scan, find a coupon, clip on the spot, as I put item in my cart. Easy peasy, no brainer. Oh, and before you tell me I can simply search the item on the app to find a coupon. Nope. I finally found a coupon after scrolling for an agonizing 7 minutes, because a search found NOTHING. For that reason, the app gets only 2 stars.

App only “remembers me” half the time. While the concept of this app is great. I find it utterly frustrating and annoying that, despite turning on the “remember me” option, it only remembers me half the time. This means I have to try to re-sign in half the time which most of the time, like today, the app tells me that me credentials are not valid. When I ask it to reset my password, it tells me that my email doesn’t exist in BJ’s database despite it being the same address that they send all of the email spam. When I ask it to tell me what email address they have for me, after providing my BJ’s account number and full name, it gives me the same email that it said did not exist in the system less than 60 seconds prior! SOOOO frustrating!!! Makes me want to cancel my membership and shop at Costco where you don’t have to use a stupid app, all available “coupons” are automatically applied at the register without having to clip (electronically or in hard copy).

Horrible. I used the online app when I was headed to the store to have some thing waiting for me. First of all, it charged the wrong credit card even though I specifically saw myself choose the card I wanted to pay with. Don’t know how that happened but I was forced into using my Apple Pay card. Second… It didn’t offer a choice that I saw of went to pick it up then it tells me it’ll be ready in four hours. I called the store and they brought one item right to the front, but the order would not come up until it was ready to be processed. I tried to have the staff help me cancel it and they told me it was a glitch in the system. The next day I am still trying to cancel it and it will not let me cancel it. Do not use this! Horrible! Thank goodness it was only for one small item but you have to wait 48 hours for the system to cancel it out

Love the app. I was a little skeptical at first, but after using this app several times, I absolutely love it! I'm notorious for leaving the coupon books home. Besides not having to worry about remembering the books, I'm also saving paper. The coupons that are effective are available immediately. Tap and done! Then simply check out either at a self scan or clerk register. The only thing I don't really like is the fact you have to scan through a bunch of stuff you don't use, but maybe someday I'll need pampers diapers again? If there was a way of showing coupons based on your purchase history, that would be a nice option, otherwise, I still love the app.

Shopping BJs just got easier!. A ready to use and user friendly app. Was a member of years ago and decided to join back up and found out about this app. What an improvement over my previous experience! Coupons can be cut and automatically deducted at check out, simply by scanning my membership card. (be aware that if you were buying two of something, you need to have an additional time… Learned that one). The ability to order online/through the app and have it delivered to my door is also a tremendous improvement from past experience and definitely a valuable service. Keep up the great work!

Constantly Logging Out. The app has never been the greatest but has always gotten the job done. I am required to have the app for grocery pick up (no biggie) but in the past month I have been automatically logged out every. single. visit. It’s beyond annoying stressing out about actually finding a spot in the designated pick up area (always full of cars NOT using grocery pick up) and then opening the app to check in and discovering that you’ve been logged out. Again. I’ve lost count of the number of times I’ve had to reset my password - in the parking lot, before it will let me pick up my groceries - in the past month. Not OK. Used to log me out every few months, not every few days.

Love/Hate Relationship. I have a love/hate relationship with this App. Everything will work fine while I’m at home, but as soon as I get inside the store it will log me out. Today’s issue is that all my clipped coupons disappeared! They were in my Clipped folder when I left the house. Got to BJs and POOF…they were gone! I suspect the latest update since I now see a Shared Clipped Savings total under the Clipped heading. My coupons no longer existed in Available so I couldn’t re-add them. Fortunately they’re still in my account, just hidden. So now I have to try to remember what I had clipped. I do love that coupons for my frequently purchased items will load as available first (unless the recent update eliminated that). I also love that I can search coupons for quicker clipping. Please unhide my clipped coupons!

Request for update(s). App works great on my iPhone 7, iOS 12.1.4. 1) Requested update within Coupon area is to move the up arrow (arrow used to jump to top of menu) anywhere but the bottom right as this interferes with the coupon selection button. Simply put the coupon list can be long and if the up to top arrow is all too accidentally tapped it can ce frustrating to have to scroll back down to continue. I have accidentally hit this button 2-3X because I have rather large fingers. 2) requested update within the coupon area is to include an UNCLIP button once an item is clipped. The need for an unclip button is that the clipped coupons become part of shopping list and the user accidentally clipped a coupon that is not needed this item becomes part of the shopping list, unnecessarily

Annoyed to my highest!!. App has been giving me trouble for MONTHS! Contact the call centers and your on hold for up to an hour, call the store they tell you to call the 1800 number and if you go in the store they can’t help with the app. Decided to chat live with an agent and was able to use the desktop to update my account. I go back to the app to put in my new password and of course my credentials don’t match. Mind you, I deleted the app, restarted my phone and downloaded again just to make sure. This app is trash and needs to be wiped clean and started over. All I wanted was to place an online order for water and sanitary napkins to be picked up.

What’s up with the “review snapshots”. Overal the app is helpfull and straightforwaed to use. However I have a gripe with the way it shows the product ratings. It has the total number of ratings for a product and the aggregate score but when you actually want to drill down it only offers a “snapshot” which has some of the reviews preselected based on “newer first” which usually happen (I wonder how that happens) to be positive ones. Thus the negative reviews get lost. You need to actively look for any negative reviews for them to show up when it is actually the opposite behavior that is of value to the customer. If you don’t understand why this is the case ask yourself why social media removed the thumbs-down buttons.

Use paper coupons and shop in store instead. Had problem checking out online order and lost all my coupon discounts in the process (I have to call the 800 # about this one, like I have time; if I don't get this refund, I won't be renewing my membership this month). Advertises promos that don't apply to your membership (spent $100 to get $20 back and never got it). For the longest time, the digital coupons never worked, so you spend more time at the counter getting refunds than shopping. They work better now but still never accurate 100% of the time. Not all products in the app. Search function not good. New scanning app retrieves a completely different product most of the time. App is slow. But I'm giving an extra star for the convenience of seeing the coupons in the app so that I know which ones I want to cut out of the circular, since I can't trust the digital coupons).

Could be Better. Suggestions for improvement. . Coupons added to items should be visible with item in the cart. Clicking on coupons and every individual coupon detail to see what the $2 coupon was for. Very time consuming and unnecessary. Attach digital coupons to the item in the cart. EBT not accepted Manufacture coupons are an extra step when you pick up your groceries. Solution- Scan coupon using phone and turn in the coupon when you pick up your order. Crushed box of food Gas Points earned not listed on receipt or next to item that earned .10 off nor are they attached to my account when I go get my gas. I have used the pick up service 4 times and each time I had to go back in and get cash for my gas points savings. When items are not in stock they are listed as to be shipped when you check out they state no shipping charges but then it assesses a $5 fee later if you’re not paying attention you would miss it. Not very transparent for shipping charges. My emailed receipt did not have the $5 listed but my credit card hold was different which is how I was able to catch the $5 shipping and I canceled the order for the items out of stock at the store.

Lose product page if switching btwn apps. Why is it that if u switch to another app from BJs Mobile App then switch back to BJs I lose the product page of the item I was looking at & the app takes me back to the home screen? Now I have to do a search to find the product again. Its VERY VERY annoying & soooo time consuming! For me to do any shopping comparison where I’ll jump btwn apps I have to avoid using your app & have to use your website from a browser app just so I can keep the product page up. Or if while using your app I respond to an incoming text, upon returning to the BJs app I lose the product page I was looking at & am returned back to the home page. Quite a hindrance & most inconvenient especially if you’re actually out shopping & looking up product prices from a mobile device. Please fix this issue!

This is the worst app for any store ever.. You have to double tap OR hold on every space to fill out information. I had to delete account twice, delete app and reinstall to link card because it wouldn’t let me link the membership card AFTER I created an account and purchased membership IN STORE. It locked me out so I couldn’t get the sale price of a large purchase because it would not recognize my card. When I reinstalled and created a new account it didn’t recognize my last name because the girl IN STORE put a space in it when I told her legally there isn’t one. (Note: really no one in SW FL or SoFlo can spell Italian surnames so this is always expected…) To order something for someone else you cannot write Mr. and Mrs. So and So or even Name & Name bc there are not enough letters and it won’t recognize spaces or special characters for first names. There is no option for a gift message. Fail. Especially at Christmas time. In the end I only joined the club to get gas 28 cents cheaper a gallon anyway so no one really has to spell my name correctly or make the app user and sender friendly.

Hate this app. On occasion when you remove an item from your cart, the entire shopping cart deletes & you lose all selected items! Also, no substitution is auto checked for each item selected & you can change it but then have to search the item for substitution. That is very time consuming. The store employees should pick substitutions based on the items that are a closest match and currently available on the shelf. I have no way of knowing what’s on the shelf. Please fix the app to also allow me to select “no substitution” or “substitute all” by a “select all” button. Going through each item is absurd.

Bad customer service. I’ve ordered a Samsung tv 3 times first two times were canceled and the third time was returned we thought we ordered for it to be shipped to us but we didn’t know that we had to pick it up at a store they never mentioned that and everything seemed fine until I find out they never took the money out, they never sent a email or called to let us know what’s happening so we decided to go to the bjs store to see if they could help because I have called and they never ended up doing anything so we went to bjs and they said they can’t do anything about it so at this point I’m frustrated and very disappointed not only because of how many times I’ve had to do this but also with the fact that I’ve been a member for years and not only that I lost a sale that’s once a year so we are very disappointed with them for making us think everything was gonna be fine but it really wasn’t

On line shopping satisfaction. Placing my order on line was so quick, so efficient and so easy. My order will be ready for pickup 3 hours after placing my order and for sure, you can’t beat that. This most rapid process eliminated having to drive to the store therefore, eliminating the additional cost of gas, which is so costly. I did not have to search the aisles for what I was looking for, thereby, also eliminating a lot of wasted time and I didn’t have to wait on long lines waiting to pay To me, this mode of shopping has become a “no brainer” as I continue to look forward to shopping this way in the future

Easy, great selection & prices with pickup in car. I went to BJ’s today using their app to order, review & apply coupons and pickup my order from my car in their parking lot. It was amazing and quick and I saved more than $50 which covered my membership renewal given their attractive incentive as I did not want to return after my in store experience a few months ago. I also saved on gas. They were as quick and friendly and easy (or better) than Target and with more selection and savings. And now you can apply coupons on app orders instead of needing to shop in the store to have coupons applied. Thank you BJ’s for providing a great way to get what we need at reasonable prices and safely for our health during COVID19 concerns.

Almost there .... I LOVE BJ’s (i’ve been a member for years) and I like the new BJs app, The coupons are easy to load onto your account, and the savings are accurately reflected at checkout. I check the app for new coupons once or twice a week, only to have to go through the same old list. To improve the app and the overall customer experience with it, I highly recommend adding a ‘newest” or “latest” coupon category, or better yet, the ability to sort by expiration date. Also, I have noticed that one can use some coupons more than once, this would be nice to know, so I recommend that this be reflected on the thumbprint for the coupon.

Needs Work. I shop for a large family and as such the checkout process as it’s currently implemented is a hassle. I should not have to individually mark each item as delivery on a list of 50 items, especially when it takes the app 3-5 seconds to refresh every time you do this; tedious and unnecessary. Also if an item goes out of stock as I’m checking out I should not be locked out by obscure error messages. There should be a fallback/substitution option on the fly. Especially if I’m scheduling a delivery that is not same-day. Take some notes from Instacart (which powers your delivery system yes?), their app has some issues but the process of adding items and checkout are pretty painless. If their markup weren’t so egregious and they were better at finding things I’d be using them directly for sure.

Great App, easy to use. I practically live at BJs so I love their app! The only thing I wish they had was a barcode scanner so you could price check at the store or to scan an item at home to see if it is in stock or available to order online and where you could find it in store - kid of like the Walmart and Target apps. It would also be amazing if they had a shopping list section, and if you were able to put the corresponding items for the coupons you clipped on the app into that shopping list. Also wouldn’t hurt if you were able to organize by category (food, household, etc.). There are a lot of younger people shopping at BJs now, so if you make the app a more streamlined process you can def get even more younger shoppers stopping here for better prices than other places!

App is getting better...needs a bit more. The coupon functionality has been improving - the search was added and is now actually working...thank you. I’d like to see the ability to use coupons multiple times, would be easier than clipping coupons from the books mailed and picked up from customer service when I want to buy extra items when the coupons are good. Also, adding a digital copy of my card would be great so I don’t need to carry around another card in my wallet. That one seems easy to do as many other stores already do that!! Appreciate the improvements and updates...nice to see an app that actually keeps getting better with customer raised concerns. Thank you.

Possible waste of time for BJs and customer. Time from arrival at courtesy desk to pickup not satisfactory. I believe having an “on-line order rep” only to handle pickups. I would like to suggest the following: 1. The “on-line order” rep relays your name and order # to personnel in the holding area. 2. The order is brought to the customer waiting area where customer info is verified to complete the pickup. 3. No longer does the c.s. desk have to notify the holding area personnel who then walks all the way to the c.s. desk, checks the name and order #, then walks back to the holding area, finds your order then walks back to the pick-up area with the order. Saves you steps and time and saves the customer time. Thank you, for now, for listening.

BJs app and clip-less coupons. Great for paperless coupons. The only issue is you have to select your coupons several hours in advance. I lost a good $50-$100 in coupons over a long period of time, because I was using the app in the store and did not realize that the coupons were not accepted at the register. I found out after having a large coupon not come off my recipe that I had just put onto my app. A very nice associate let me know that there is a delay between adding coupons and their appearance in the BJs system. So use it, just have your coupons loaded in the app at least 5 hours in advance of the actual purchase. If you find something in-store, don’t use the app coupon, go to the service desk and they will get you a paper copy to use.

Allow SUBSTITUTIONS. Can you please add or allow substitutions for items in the APP because when I place my order for same day pickup the item(s) are in stock as I place my order and have paid for it. Then I am informed when the order is picked by an employee that the item is not in stock so to get my item I truly needed I have to go to another store to buy items which defeats the purpose of curbside pick up. Perhaps improve on real time inventory too. SHOPRITE will text me if an item is not available and asks me if I want a substitute plus you have the option to choose substitutions on their APP so can BJ’s APP offer the same?

Not Impressed. Interface is slow and not intuitive. I have several apps I used shopping. BJs app isn’t as robust as some of the others. My suggestion. Be different. Put drop down menus and slides on one side of the home screen and give users the ability to select products using a parent children/m grandchildren approach. Also, the response time needs improvement. What database are you using? I would suggest using InterSystem Cache. Addition: April 4th 2020 Despite my frustrations with this app I’m willing to work with the developers and offer some ideas to be streamline the ordering process. Some examples: 1) Some people, such as myself, like to save receipts, electronically. I would like to see a pdf file generated for every order. For both pending and after a delivery. I know items may not available. After the delivery, IMMEDIATELY, create a new receipt pdf file. 2) The GUI is really slow. I have other apps that I use for ordering deliveries and theirs isn’t as slow. I’d like to suggest taking a peak at other apps and see what ideas you can pull from it. 3) If you decide to completely overhaul the GUI I would suggest to do it in phases. If you change all the layouts completely you will likely make your customers upset. Remember, your goal is to make money. The best way to do that is make your software products intuitive.

Shopping. My husband and I used the app to make a list of the items we needed for pickup. We entered them into the cart and sent it to the store. We received a reply (about an hour later) that the items were picked and ready for pickup. Texted the store we were in the parking lot and we were told to come to the desk. My husband went into the store and our order was in a cart. He came out, put the boxed items in the car and we left. Easy as pie. I gave a 4 star review. So easy. A 5 star review would have been given if the items were put in our car so my husband wouldn’t have to go into the store. Thank you BJs for your considering the aging population.

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BJs Wholesale Club 12.0.0 Tips, Tricks, Cheats and Rules

What do you think of the BJs Wholesale Club app? Can you share your complaints, experiences, or thoughts about the application with BJ's Wholesale Club and other users?

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BJs Wholesale Club 12.0.0 Apps Screenshots & Images

BJs Wholesale Club iphone, ipad, apple watch and apple tv screenshot images, pictures.

Language English
Price Free
Adult Rating 4+ years and older
Current Version 12.0.0
Play Store com.bjs.mobileapp
Compatibility iOS 13 or later

BJs Wholesale Club (Versiyon 12.0.0) Install & Download

The application BJs Wholesale Club was published in the category Shopping on 21 October 2017, Saturday and was developed by BJ's Wholesale Club [Developer ID: 1226541536]. This program file size is 94.97 MB. This app has been rated by 590,801 users and has a rating of 4.8 out of 5. BJs Wholesale Club - Shopping app posted on 14 March 2024, Thursday current version is 12.0.0 and works well on iOS 13 and higher versions. Google Play ID: com.bjs.mobileapp. Languages supported by the app:

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Other Apps from BJ's Wholesale Club Developer
App Name Score Comments Price
BJs Wholesale Club App Customer Service, Editor Notes:

Attention BJ’s club members: With this latest release, we’ve made updates so you can choose how you receive your items at the start of your shopping journey, and we’ll remember that selection as you add items to cart. We hope you enjoy and thank you for shopping with BJ’s Wholesale Club!

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Find on this site the customer service details of BJs Wholesale Club. Besides contact details, the page also offers a brief overview of the digital toy company.

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