PC Express App Reviews

Really great service. This store service is really great. They always call me and ask if i want yo add anything to my order. The delivery is prompt. Thanks for the great job!!

Shopping on line. I enjoy shopping on line from my home. The people who deliver our groceries and the people in customer service are excellent. The only negatives I find is the $3.00 pick up charge and on line it says I can change my order by a certain time the day before but this appears t be eastern time

Dose not work. Can’t sign in with existing login

Too many out of stock items. Each time I order, the web site has way too many out of stock or not available items

Cannot place order. I consistently get “bad request (400) Code -1011”

End to end workflow needs to be automated. Ended up waiting 30+ mins in the parking lot for a convenience of online order pick up because the person answering the phone wrote my name down wrong. Workers putting food in the cars aren’t practicing basic sanitary techniques like wearing masks and gloves. Table stakes during a pandemic.

Don’t force me to answer your customer satisfaction survey. Clearly you’re driving up your App Store ratings by prompting only those people who say they like your app to rate it. And sending those who don’t do a separate survey. That’s all fine, but don’t force me to answer that question without giving me a skip option as that’s just annoying and interrupting my flow and will create last customer satisfaction.

Bug open for 1 year remains unresolved. 03/05/2022 the “My Lists” still does not work and frequently returns errors. 4 months now that this bug has gone unresolved. 14/02/2022 - “My Lists” functionality is still broken in IOS app. Cases opened, as suggested by Loblaws employees monitoring these reviews, have gone with no response given. 01/20/2022- Lists feature only works once or twice then gives error. Advice for Loblaws support is “delete and re-download app”which works for once or twice and then error again. Have deleted and downloaded this app 22 times so far. How about you fix the problem in the first place instead asking customers to use poor workarounds. Update 11/23/2021 - Lists/Favorites does not work again. Really don’t understand why this keeps happening repeatedly. Apparently not a feature that the app team for Loblaws tests at alll apparently. This app has continuous issues that make it unusable at times. Very frustrating Have been using the app for over almost two years now and unfortunately things have gotten worse and to the point it is almost unusable now. Examples: 1) Unable to use Lists (aka favorites) under “My Shop”. No sure Whenever you try to add a product, remove a product or view the list you receive an error “"Sorry, Something went wrong. Please reload the page to try again" 2) You can no longer view past order details. The link to “view by Past Orders” was removed from this app for some reason about ½ a year ago. 3) Unable to sort or filter by nutrition contents (calories, fat, carbs) 4) Local products are not available to be purchased in the app even though they are regularly stocked and available in-store all year round 5) Many products are missing descriptions 6) many products do not list nutritional information. This makes is impossible for those who have dietary restrictions (allergies to nuts, gluten, dairy, eggs, soy, etc.) from using this app. 7) Prices change from the time you select the product to the time it is shows up in your cart. (milk and eggs are the most common products that do this) 8) Sale prices will sometimes show on the product even through the sale is ended and it is not until you add the product to your cart that the price gets “refreshed”. This is a mini “bait-and-switch” as most people are not going to remember or examine each of the 50-60 products in their cart to validate that the prices did not change 9) you cannot see previous order receipts (functionality was removed for some reason). This is just a small list the issues, bugs and functionality that has been removed from this app over the past year. Instead of adding features and making the app better it slowly being made worse.

You never get what you order. Orders are constantly missing items you paid for, and there is no simple way to get your money back, only a very painful customer service telephone number.

Wonderful and Convenient Service. My husband and I have mobility and health problems and he can’t drive, so shopping is difficult. I normally make a list and arrange for our adult grandson to do the shopping, but it’s often difficult to arrange a time. I was ecstatic when this service opened up in our town. I was a bit leery about trusting someone else to choose my meats, fruits and vegetables, but everything was as ordered and in first rate condition. This is only the second time I’ve placed an order, but it is a wonderful service. I can sit at home and choose what I want without having to stand while comparing prices or looking for stuff. I have already found that when I am browsing, I am reminded of things I need but forgot to put on my list. I did consider using the delivery service but it is run by a third party vendor and the grocery prices were higher, so I will stick with pickup. The app itself works very well and it is simple to use. Mine crashed a couple of times because I was playing around with it and was on it for a couple of hours, adding things once in a while, and then changing my mind about quantities. However, the app picked up right where it left off. Whew! Nothing worse than having to go back to the very beginning when an app crashes. It was simple to make changes and in the final tally, one has the opportunity to remove items easily if one has overspent the budget. This app and service is a blessing for the elderly, those with mobility problems, and for those who are pressed for time because of work and family demands.

Worked once, then time slots keep resetting. We were able to pick up groceries once, but they only gave us part of the order at pick up; they also charged us for coffee but we didn't receive it. Since then, the app keeps deleting our requested time slot (6-7 times now). Given how busy it is, we cannot request another slot closer than 2-weeks; customer service has not responded to my inquiry. Hopefully that gets resolved because this is a very valuable service in these strange times.

Search is terrible and app is always crashing. Prices change randomly on same items from menu selection to cart. App constantly crashes. Scanner does not work to identify items. Search criteria doesn’t work cannot find items. Very poor quality compared to Amazon or Walmart Apps. Please make it easier to shop Canadian!

So buggy. Never seems to work on my phone…

Worked Once and then Crashed. We used this once, more or less successfully. Several items were shorted and when we tried to make a second order the available time slot was 10 days. That spot was subsequently deleted by the system and has continuously crashed since. Three seniors in this household are finding the length of time between deliveries and the lack of feedback re items that can’t be supplied is not acceptable.

Makes ordering easy. Wow surprisingly good app

Not all items are available. Not all items are available in the database even if you scan the barcode.

Work in progress. Somewhat hard to find things. A number of items available in store are not listed, which is frustrating.

Tip creeps. One of the wealthiest families in the world guilting costumers into tipping its workers is grotesque. Creeps indeed.

Very frustrating when the app won’t let you submit your order within the allowed window.. In different occasions the app tends to time out right when I’m ready to submit my order and there are only a few minutes left to submit. The app kicks me out and even when it will finally allow me to log back in, it keeps saying that there’s having technical issues. This will them keep happening until the window to submit the order expires. Very messed up system. Also, another issue they should fix is to allow the notification at the bottom of the app that tells you how long you have to submit the order to hop live countdown, so you know how much time you have, without having to sit all alarms separately.

A must. Very dedicated people. They spoil us.

Convenient. App is great pickup is swift. People are nice.

Amazing idea service. During this crazy Covid-19 pandemic, this service has been a life-saver, literally. Thank you so much!

Doesn’t want to work with PC Pass. App was fine, until I signed up for PC Pass, then tells me it needs to be updated before I can access it. Tap link to update, no update available in App Store. Deleted app and reinstalled it , worked while I logged in, but once to closed it and went back to it I get the same message! Please fix your app to work with PC Pass or I’ll just go with a different grocery app. I have zero patience for non functioning apps.

Comparing. More expensive than Instacart and longer delivery window

Delivery. Please ensure that your delivery folks wear latex gloves during the selection of the food and during delivery. Thank you. Some local deliverers even wear masks.

Additional pictures please. I just wish they showed pictures of the back (nutrition facts). The nutrition facts tab isn’t always accurate or available, a picture of the back of the product would be better

Love this service!. It is so wonderful to shop from home and then drive to the store and have my car loaded. The baby and toddler can then make it through all our errands. I wish I knew of this service sooner. I’ve been using it for 5 months now and have been SO pleased with it.

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App is still freezing. I have updated the app twice since this problem started. I still have the same problem. When I try to choose a time slot for pick up, the app freezes. Every time! I have already left a review about this recently. Please fix! The website is much clunkier for placing an order. I would rather use the app 😭

Stupid app. Don’t show available times that aren’t available then just leave people hanging not putting through their order without explanation.

No longer works. As of yesterday the app stopped working. I can’t log in anymore andI just receive an error code. PC help advised me to login using Google Chrome. What? How can a solution to troubleshooting your own app be to use a browser?

fire your app building team. they must be using ChatGPT with poor prompting skill. the app remains non functional since updates. cannot even access log in. blank page!! when OS is updated. ya gotta update the app to make it work. fix the bugs.

Cheap and convenient. Just walk into the store, pick up your stuff, and leave. Everything’s packed into boxes and they send you a text telling you where all your stuff is located. It’s only a dollar per order too, pretty sweet!

Sad. Used to love this app. Sad for those of us with older devices. With the upgrade, devices no longer run the app :(

App not working. Cart continues to spin, I can click on it and it will say 29 items, the screen will show 14 items and last week’s order and the my shop shows none of the stuff selected that show up in the cart. Would love my main screen to at least show me the same information so I know what info is actually going to get sent down for pickup. Also, if I click the one showing 15 it says the total, the number of items, bring 3 bags and lists none of the 14 items.

French!. For some reason all items are now listed in FRENCH!! Yes I’m in Quebec but this was never the case before as the app was always in English. I can no longer search for items like I normally did as it no longer shows items in English. PLEASE fix this!!

Plantage. Application lente qui rame…. Pour faire ses courses il ne faut pas être pressée…

Help chat not working. The help chat bot keeps telling me to update the app, which I already did. I also really don’t like the method of doing substitutions, I shouldn’t have to call to deny a substitution.

Can’t browse items. When I try to browse items it always shows 0 items yet when I search I can see it. I’ve reinstalled the app but it still doesn’t work properly.

Best idea!. So easy, love this program!

Does not load. This app loads to a point your province your store your id then it goes to load and it’s says oops reload your page try that and doesn’t work so garbage for now it was good but for now garbage use Instacart instead get home delivery and don’t have to wait for someone to bring out your groceries.

One of the buggiest shopping apps I have ever used. I always have trouble with this app. I don’t have a car so I get groceries delivered. While I am shopping sometimes no items show up in any of the categories when browsing. The pop up to favourite an item will randomly pop up, a dozen will pop up one after another and then I have to close them all and continue shopping. My card or my husband’s will repeatedly be denied sometimes, but if I just try it a few more times it will eventually go through. That one happens about every other time I go to pay. I can never use my points because as soon as I hit the option to do so while I am in my cart getting ready to pay, the system just kicks me out of the cart. I go back in and it says I have not requested any points be used, no matter how many times I try to use them, it just keeps booting me back out of the cart. I really wish they would fix these issues.

Horrible app. The shopping page kept refreshing to the top as I was scrolling through. Very tedious process. Never got a confirmation my order was ready. Have using web page every other time. My 20% off for using the app was not added to my bill. Will not be using it again.

Stopped working. App won't load anymore. Constantly says I should retry or contact support even after updating the app. It was nice when it worked.

So convenient. It is wonderful to be able to select from products I trust and know that they will be selected for me with the care that I would use if I was there myself.

Nothing Loads. I was excited to explore the option of grocery delivery for PC products but upon downloading the app, nothing works. Nothing loads. Can’t search products, can’t see any products period! An array of grey loading blobs and nothing else.

Works great .... The ordering part and seeing picture and price of item works well , now I still have to do the pick up part and hope it's as smooth! love the convenience of shopping at home ! Pick up works great ... never have to wait long . Have used weekly and never disappoints .

Constantly crashing. The interface of the app is great, but crashed easily a dozen times while placing a delivery order. Not a great first experience

Unreliable. Been using this app for two years and the search feature they have is unreliable. Example: I search bandage today and several of the items it gave me were different types of food- none having the word bandage in it, and when I filtered health it did not give me all the bandages they have. I even went to the store and used the scanner on a product and it came up error telling me the item wasn’t in store.

Unable to log in. I am not able to log in with my PCiD to make an order

Not great. App is slow and when I click on certain categories is says there is nothing available. But when I go into the website it has many items to show

Not working. Not working at all since the last 2 updates. Try to open the app and it says “your cart cannot be loaded” the options are “retry again” or “contact us” both of which do not work when you click on them. Not good.

Awful. Lately it’s been taking too long to add anything to your lists and won’t let you save timeslots so can’t even schedule my pick up.

Livraison. Livraison à domicile svp j’ai 74 ans et on nous demande de rester chez nous, j’attends de vos nouvelles...

Why can’t we easily access and edit saved lists?!?!. I have saved shopping lists on the app and it is forever crashing on my iPhone. Latest iOS. I’ve rebooted. Reloaded app. Signed in/out. Everything! It has been a problem for years and they can’t fix it!!

Dysfunctional. Always goes back to welcome screen and doesn’t load up anything. Useless

Early 2023, location programming messed. This past month or so, ordering location can’t be changed unless on desktop suddenly. Love the app otherwise. 1 starring in hopes programmers alerted to make change. ‘Shopping list’ feature has long been useless/doesn’t work except to show what was added 2yrs ago. Still absolutely worth it if you know how to shop though, for the points.

Updated app version not working. The app says sign in, but there is no area to click?!!!

Broken app. As soon as I sign in everything infinite loads forever. also doing this on the web.

Can’t even sign in. Sign in has been loading for over 30 minutes now 😢 and I shop sooo much at superstore too

Website and app did not work and I lost my slot!. I kept trying to resetting the app and it would give me an error. I tried my computer browser but did not work either. I called for help but the person just kept telling me to do what I already did. Would have been great if the person on the phone could have placed the order on my behalf! Not much support. And the worst is I lost the time slot I was hoping to get. And wasted my morning!!!!

Not working. Hasn’t been working for weeks. With all the price gouging you would think they could hire someone to make the app work

New app format. I Find the new process takes longer to add items… previously, could click on item directly to add to cart. Not with new format. Preferred previous app format.

Broken. Used to use the app frequently, but it’s no longer usable. When prompted to select my province/store, it brings me back to the prompting page and doesn’t allow me to access the rest of the app. Busted.

Could not use promo code. Wasn’t able to use my personal promo code that sent to me by PC to receive an additional 10,000 points when I ordered using Pc Express. This is not the first time this has occurred and is very frustrating. I met all the conditions and the app message was that the code was jot recognized. Fix this problem please.

Started crashing on Mar 1. Uninstalled and installed and still crashing

Sad. So sad that I had to wait over 72 hrs to try to get a delivery, and at the end being cancelled for idk what reasons, they don’t tell you exactly what’s the issue, they only cancel and erase your order, now I have to wait another 72 hrs if I want to place another order but I still don’t have my 413 refund, I’m so angry bc I have kids and cannot go outside in the snow.

Very finicky app. The app has been VERY finicky. Does not allow me to select my times without a loading icon freezing the screen. I could not check in either today. Considering trying another store instead.

Slow. So slow when checking in at the grocery store to pick up an order. Sometimes it just spins indefinitely

Prices. Prices displayed are horrible when I order from my iPhone. It shows you one price when you are looking for an item, then when you click on that item it is different price. Example Native shampoo. At least 90% of the prices are different.

The Worst!. Starts off OK, then slows down to a death crawl. Pages take forever to load, nothing happens when you select an item, it just laaaaags. I thought it was my iPad at first, so I switched to my brand new iPhone. Didn’t make one bit of difference. Gee, I wonder if Metro’s Voilà app is this bad… Enough already, FIX IT! If it stays the way it is, the Voilà app is just one click away.

So buggy. I like the app however I have the latest iOS and all of my applications work well but this one is constantly crashing and coming up with errors. It’s also verry slow. Needs more tech support.

Latest update glitch. Crashes immediately upon opening the app. Have not been able to use it at all since the latest update.

Location fail. I can’t use the app at all. It will not register location. I’ve done on wifi. Off wifi. Deleted and reinstalled the app. Signed in and out. Everything I can do. It won’t let me manually pick a location either as it only gives me the ‘loading’ thing and blocks out the rest of the page. Im sure it’s amazing, when it lets you pick a store. And yes. Permissions are on.

$hitty app, even worse company. The app is awful, you get totally gouged using it. Shop local. Boycott Loblaw’s.

Cannot even view the flyer. What a stupid app… It only focusses on shopping online but will not give me the option to just simply look at the flyer. If I want to shop online I’d like the option however, I also like to go into the store but know what the specials are before I go. If la blast can’t even do that they do not deserve to have me as a customer. Every other store has their flyer available online to see all of the specials in multiple formats… Blah blah’s is no better and once they get off their high horse maybe they better start looking at how much better their competition is then they are.

Bad service. No time slot available

Fix it. App hasn’t functioned for the last 6 months, constantly refreshing. This is tiring.

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