Baskin-Robbins App Reviews

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Can’t log in or change password. The app does not allow you to log in using your normal profile info. It also does not allow you to change the password via the app. If you change it on the mobile site, the app goes on to tell you you are using the incorrect password. The app is honestly trash and being that you can only access your email coupons via the app, it’s a major issue.

Worst App!!. I am a teacher and have tried multiple times to send a gift card via text to my students as a reward. There is always “an error with my transaction”. So, I switched to email gift cards…still error. Also, I have to add my payment information each time. It’s not saved. So frustrating. Buying actual gift cards and sending in snail mail is much more reliable. I would give zero stars if I could.

?? latest update has caused app to crash. i used to be able to open app and be automatically logged in & my coupons pulled up, but since the update, i open app and it tells me to log in, which i do through FB, but instead of logging me in, it takes me to a screen that says sign up and when i check that i'm 13 or over, it says account already exists...well duuuuh, log me in though FB then, like i always have. Another thing is the B'day club. why ask for my b'day if its going to change the date by 2 or 3 days? Someone PLEASE GET IT TOGETHER. What is yalls issue?

App is IMPOSSIBLE. Giving up at last. It’s really a shame. I love BR ice cream. But several times over the past months I have tried logging in to the app to place an online order or redeem coupons and it says my password is invalid. I have gone through the whole process of resetting my password and verifying my cell number, etc over and over again, And still it says my password is invalid. I have even deleted the app and tried starting completely over. Nothing I do works. I used to be able to login just fine, so I’m not sure what happened. I have a Baskin Robbins close to my house, but they are a little pricey, and I would only really go if I were using a coupon. Since I can’t access the coupons on the app, looks like I will be sticking to other local places and the grocery store for my ice cream wishes.

Barely working. I do not have a plastic B-R card so having the T-Mobile offer was an opportunity to download the App and create a virtual card since it may be the end of April, but it’s still too cold for ice cream and the promo value will expire shortly if not transferred to a gift card. I much prefer a virtual card. This App is not at all intuitive when trying to apply the T-Mobile promo to a new virtual card. I eventually got it to work after several attempts and apologies from the App about the App not being able to add the promo at that time. I did it a few days ago and may have gone through the website since the App was being difficult. Now I have a second T-Mobile promo I wanted to add to my existing virtual card and that feature is not possible as a reload at this time. I tried creating an additional virtual card and that is also not possible at this time according to the App which says I can do it online or in the store. If the T-Mobile offer was going to exacerbate an already disfunction App you are only further embarrassing B-R and T-Mobile before the App could accommodate the T-Mobile offer. I will try the website again but whether I succeed or fail that doesn’t change my opinion of the App.

App needs to be fixed. This app used to be great when it worked. And being that there must be some sort of partnership with the app developers who do the Dunkin’ app I put the blame on them for all the issues logging in to the apps. Until they can resolve this error communicating with server issues I will not be going to either Baskin Robbins or Dunkin if I can’t access the coupons and gift card balances I have with them.

Inability to Merge Gift Cards via App. Surely a business like this can manage to create the option for its app users to merge the gift cards they receive. I find it a bit ridiculous having to e-mail customer service to complete an otherwise simple task. It’s also a hassle to use the separate gift cards off the mobile app in store...slows down the progression of the line and makes for uncomfortable exchanges. Otherwise, a decent app. New flavors and promotions are always up to date and the notifications are sound.

Worse App ever. I tried to redeem my birthday offer but the App would not pull up my account - it just kept spinning as of it was going to open but never did. To avoid an issue for the customer service representative I just paid for my order. Here we are 3 days later and it’s doing the same thing. Unfortunately the free birthday scoop has expired. It’s really not a big deal but if you’re going to offer a service on a person’s birthday- it should actually work as planned. I guess I’m more annoyed than anything.

Worthless app. I have been unsuccessful In trying to order a cake for my son’s birthday in a few days. I get all the way through picking out the design, cake variety, ice cream flavor and message, but when I actually go try to checkout, I get an error message—“Error: Looks like we’re frozen.” It’s very annoying. I’ve tried logging out then logging back in, restarting my phone, uninstalling and reinstalling the app, but I get the same result every single time. In going back through all the app reviews here, it seems like the same problems were there from years ago and nothing was fixed. I guess Baskin & Robbins just doesn’t care that they have a craptastic app.

This is the worst food app ever created. I love Baskin Robbin’s as an ice cream place. I go there probably 2-3 times per week and have a my BR profile and everything. Then this latest update to the app literally broke the login/signup of the app to the my BR profile. Suddenly the deals on the app was taunting me constantly. Like the 31% on the 31st of the month. I can see the deal there as it’s available to all but pressing it in the app shows a page that looks like I can login or signup except the button to login/signup doesn’t work properly. Thank you incompetent programmers. You found a way to break the login part of the app which I thought was the main idea to even have an app. It’s also programming a push button which should be the easiest thing to do so again programming fail. Get a five year old to fix this bug in your app already.

Doesn’t work. I downloaded this app and it’s pretty useless. Had to go to the website to sign up in the first place and then can’t actually use the rewards or coupons since the app won’t let me log in to my account. When you click to log in it just takes you back to whatever tab you were previously on (order/location/deals/ect). No actual login page which is frustrating to say the least

The WORST rewards/fastfood app. For whatever reason, this app ALWAYS logs me even if I press “remember me”. Also, as others stated, the reset password button doesn’t work. I’ve been using 10 fast food reward apps; from olive garden to yogurtland to burger king and others, and I’ve NEVER experienced an app as AWFUL as baskin robbins. I would love to go and use my coupons on the app, but they just won’t let me. Oh well, they are losing business and don’t care about their customers.

Can’t login. I can sign in to my account just fine on their website but as soon as I try to sign in to the app it tells me the information entered does not match their records even though I literally just used the same login information on their website. When I then go to click on reset password it does nothing. I can type in my email but once I click ready to reset it just freezes up. This app is useless.

Not worth it. I don’t even know where to start. I’ve tried to order a few different cakes through this app. I ended up having to go in to the store to do it because the apps wouldn’t accept payment. The app was slow and awkward for ordering. Also, I get notifications that there are new coupons on the app. Coupons. Their word. Not mine. I have never gotten a coupon nor have I gotten a deal under their deals. I exclusively get promotions. Try one of this drink or this new flavor or we have cakes for graduation. Those are not coupons. Those are not deals. DQ has a great app. Their ice cream may not be as good as BR but the app is worth having. It’s time to for me to delete the BR app.

Review. I’ve been coming to Baskin-Robbins for years and years, and it’s still wonderful! I love however or wherever I go, it’s always clean and new looking. I want a compliment Christine over on Foothill Blvd., Baskin Robbins, Upland and I also want to compliment Lily on Milliken, Baskin Robbins in Rancho Cucamonga….thank you for years of the quality !. ❤️❤️🇺🇸🇺🇸

Needs improvement. I love going to Basking Robbins but i hate this app. I have gift cards on the app but every time i go in store to try and use them they struggle and they apologize and tell me I can’t use it. Not only that but i also can’t merge them so when i was able to use them and it was once i had to individually scan each gift card. This app is such a let down for a growing ice cream shop. If you’re going to give me the option to pay from on my phone you need to make sure it works.

Worst App I’ve used to date. This app is just disrespectful. I feel like BR hired a bunch of first year programming students to make this app. Nothing works. I’m always looking at a “loading” screen. App crashes all the time. It’s not worth the hassle to do anything on this card. It makes me not want to visit BR. I don’t understand how because the Dunkin Donuts app is phenomenal. If I didn’t know it before, today I am convinced Baskin Robbins is a failing company with no value over other ice cream shops. What a joke. Go to a local place instead. I’ll bet their “reward system” is better anyways

Gift cards. I could do everything fine on the app but I got a bunch of T-Mobile Tuesdays offers which are only $2 each, and there’s no way to combine the offers. Also, it truly bugs me that I can’t use them online and I couldn’t sign into my account online to order a cake for my sisters birthday. I had to get myself to the store, choose one of the few cakes they had, and then use the gift cards one at a time. The poor people behind me had to wait about 15 minutes, and I had to give my phone to the cashier many separate times. It was embarrassing and utterly unacceptable.

Like it. I have been using this app for over a year and I like it a lot. I’m giving it 4 stars only because the coupons could be better and being a member could get you more coupons, but they give you only 3 good coupons for the month and that’s all. I would like to see better coupons and more of them, especially since you have some very loyal customers! That’s just me though and only my opinion.

This app is so frustrating!. I wanted to buy a birthday cake for my father, but the app won’t let me complete the checkout. It keeps freezing, and I’ve tried repeatedly to get it to work only to be met with the “Sorry looks like we’re frozen!” notification. There’s way too many loading errors on the app in general. The layout for the app is just clunky, there’s no search bar so you have to scroll through all their cakes in order to find the one you’re looking for. I just wanted to buy a birthday cake but man....this app makes it impossible

App Crashes Every 5 Minutes. This app is terrible. It won’t let me log in at all. I’ve already tried deleting and re-downloading the app and changing my password. And Baskin-Robbins prompted me to log into their website and I go to the website and it says I can only log in on the app... which the app won’t allow me to do. The coupon timer is ridiculous and the stupidest thing I’ve ever experienced. Also some Baskin Robbins locations DO NOT HONOR THE COUPONS! When the app was somewhat working, every time I clicked it, it had logged me out again. Guys there’s a reason this app has 2 stars...

Login issues!. I think ever since the most recent update the app does not work. It logged me out recently and now it doesn’t let me log back in. I’ve tried to login multiple times on the app and it just login failed that my password is wrong. I can only seem to log in on safari but I can’t use any coupons on there. This frustrating please fix the app now so I can log in and use some coupons!!

Not able to change password. I decided to download this app since I’m always in basking robins with one of my kids. So one day we decided to order from the app because we were feeling “lazy” plus it was hot and we’re watching titanic. At first all was going smooth then the app froze so I decided to delete it and re download again, that worked for a second be abuse after that it was asking us to change the password (all by its self) so we tried and couldn’t. It was stuck again, which at that point it was pointless to try to fix this on our own. Up to date it is still stuck on “change password “ however it won’t all me to do so. So, idk if who ever is working on the app or even reads these comments but all we ask is just to fix this… because we love BR and the app is a great idea and convenient for us. Thank you kindly

Worst app I have ever used. Not only does this app frustrate you just trying to make an account to log in, which by the way you can’t, you are forced to use Facebook to log in... but even once you are in and want to pay, it asks you for a log in again, and there is no way around this one. It’s just a constant loop of asking for a log in name and password. USELESS APP by a large company like Baskin Robbins. If I could give negative star ratings, this app would deserve it. BTW, using the app on an iPhone 8 with iOS 11.1

Terrible App!. I did the whole 9 yards-the app, my info, took forever to even maneuver it… sent my best friend not one but TWO gift cards-of course, my $ pulled from my bank right away. I know my bf’s info by heart. Her email has NEVER changed-she NEVER got either card. Have YRIED to get through to someone for a solution but to no avail. I’m a disabled veteran with hands/fingers that barely work…only stating this because I spent SOOO much time filling out every little thing B-R’s asked for and got NOTHING for ALL that time & trouble!! Someone somewhere got paid w/ my $!! Waist of my time! (Salt in the wound-just recently one of our only 2 stores just folded up & went away. Now we have one. Only ONE-and to bring my business to them-it’s a 40 minute drive 1-way. LOVE the couple that runs it but considering most all of us take the time to download an app to be able to get some kind of a coupon or treat from time to time and ice cream prices have gone up like everything else…just a sad deal. Sheryl

Would be great if it actually worked.. Just went to the store and tried to use my coupon and it didn’t even work. I had to pay almost $20 for two smoothies, I only got large because I thought I would get $2 off but then at check out I could not bring up the barcode to scan. Employee could do nothing to help. Pretty useless app in my opinion like why have the app, and offer “coupons” that don’t even work?

fake ads. everytime i get an email that birthday celebrants get a BOGO offer, no store honors it. The cashier also claims it’s only in participating stores and they don’t participate. There was also a BOGO free cone with a picture of TWO ice cream cones. The cashier also said it was only a free cone not an ice cream cone! Is BR doing this on purpose? Misleading ads and promos? In top of that, this store which is different from the first store also said their manager didn’t tell them about it and no, they’re not participating. I’m not believing BR anymore!

I want ice cream!!!. Has anyone else been having trouble logging in? I downloaded the app a few days ago, was able to use my free scoop coupon, and while I was using it, I saw that I had a couple of other coupons. A couple days later, I want to use one of the coupons, but somehow the app signed me out. When I tried to login with my email and password, it says failed and that it doesn’t match their records, which I 100% know I am using the right email and password. If I press on reset password, which I really didn’t want to do, nothing happens anyway. Doesn’t let me reset. I know my password and email is correct because I can log in to my account on the web and they work. The thing is the coupons don’t show up there.

Unable to view gift cards when updating email address or login. When I updated my email address to a new one, my gift cards won’t show up in the app. If I can’t see them from the app, there’s no way to use them. I had to update it back to my old email address to be able to see and use those gift cards again.

A request. So I’m writing this review hoping that the app could have a merge balance option when you have multiple cards. I had a few cards with $2 in them each and merging them would make paying easier rather than opening each one separately.

Was Nice When It Worked. I’ve had this app for a while and have used it to order cakes for family events a few times. It was great, because I could put the information in and it just worked, and that’s all I wanted. But since the latest app update, I can’t check out. I enter all my credit card information (which, by the way, why can’t a major company like this use Apple Pay so that I don’t have to manually type my credit card?! It is 2021!) and all my contact information, and the “complete order” button at the bottom just doesn’t do anything. No errors, I’m not missing any fields - it’s just like the button isn’t there at all. Yikes. If your app is literally preventing people from buying your products, it may be time for a do-over.

Sorry to say :/. I downloaded this app around Father’s Day and tried to purchase a gift card for my dad. I was charged 5 times for one gift card cuz the app said there was an error message several times I tried to complete the order. Then after several attempts of reaching out to customer service I still have yet to get the money that was over charged back. :/ Bummed I don’t have something better to say about this app, but very disappointed with my experience.

Why is the website and app always down?. It’s ridiculous. I’ve attempted several times last year and this year and it’s impossible to place an online order. I either get “Error communicating with server. A01 on the website or the app gets stuck within the notification access request step with no way to move forward even if you grant access. Will be purchasing from others now.

Waste of Time. This App requires to enter the password every single time and then gives you the message “log in failed” and requires to reset the password non stop. Even if you have face-activated password or you phone actually saves it for you, or you enter manually it doesn’t matter. And sometimes you have to delete the app and then reinstall to be able to log in with the new password that you reset 10 min ago. I hate this app so much. A lot of times it made me change my mind and order from another place.

Doesn’t work on iPhone. The app doesn’t allow you to select your cookie preferences. It freezes when tapping on any of the options. Likewise, it doesn’t let you sign in or sign up, it takes you to a generic homepage, if you’re finally able to get to login screen and tap login or sign up again it doesn’t do anything it freezes. I have deleted, and re-downloaded the app several times their website also behaves like this.

Doesn’t work. Downloaded, registered, confirmed registration then tried to log in. Credentials do not match account. Reported problem via email. 2-days later told to call customer support. Horrible off shore connection. Everything is on script. Was disconnected the first time. Gave up the second time. Told them the problem and they scripted back for me to try everything I told them I did and it didn’t work. Waiting for email support. Until then, don’t bother downloading the app.

Pointless.. What is the point of this app even existing if you can’t actually mobile order a cone, a milkshake or a sundae on it? You can only buy cakes and quarts of ice cream. Then you get in the drive-thru and have to wait too long to put in your order, even though there’s only one other car in line. Then you tell them what you want and you have to repeat it because they didn’t hear you say it the first time. 🙄🤦🏼‍♂️ Epic FAIL. Plus the app isn’t very intuitive or user friendly, it’s a bit stiff. Whoever designed this needs to be fired from the UI/UX team ASAP!!!!!!! 👏🏻👏🏻😂

Cheated with the coupon. I decided to splurge on a budget to treat my daughter to ice cream since I had a coupon. We got 2 double scoops on 1-waffle cone & other in a waffle bowl). Using the coupon under deals in the app (buy one cone, get one 50% off). I was expecting to get 50% off one cone making the $5.29/2= $2.65 off to pay less. The coupon only took off $1.78 (not sure where that amount came from😠). The deals on the 31st is no longer; therefore, I expect the coupon be more of a deal. In this pandemic people can use more of a discount. I felt cheated.

Baskin Robbins app: not as advertised; total disappointment. When a business offers a perk BASED on the condition that you get their app, my experience is that most deliver on their promises. Not this one. After over a week of it not working, I went to my local BR & showed them & asked them to help. The bottom line is that they had no solution & didn’t seem to care. As I was about to order my sundae (anyway), I felt a sense of having been duped. Instead, I said I had to go & give this app 0 stars- which I WISH was an option. If you want the app to facilitate buying more Baskin Robbins products, get it. If you want it for the perks or promises, good luck.

Love you guys, buuuut...... Baskin Robbins is an amazing company to me and I love it always. What would make me a much better, and happier, is if their digital options to purchase didn’t only come from Door Dash. I’ve been hoping, and waiting patiently for the app to update properly to make it so I can order online ice cream and cakes but I haven’t been lucky. While I can buy some flavors in Fred Meyer, I want to support this franchise directly because my favorite flavor is actually “Daiquiri Ice” & “Chocolate Chip Cookie Dough”. I also tried ordering on the website thinking “there’s no way this doesn’t work” and I was wrong. Please fix both of them so that we can all enjoy what we grew up on. I would love to see you guys thrive into the future.

App is way too limited. The ice cream is amazing, but the app is the ice cream equivalent of a quart of freezer burned Blue Bunny vanilla. If you want to order cakes, pies, or Polar Pizzas, it’s serviceable. But forget about pre-ordering milkshakes, sundaes, or even scoops of ice cream (you know, the items that most casual ice cream fans buy most frequently. And as for any kind of points or rewards program? Forget about it. Even Tom Carvel thinks this app is way behind the times. My theory is that they don’t really want you to use the app unless you’re pre-ordering a big item requiring 48 hours prep time. The times per year where I’d actually need that are so infrequent that it’s not even worth having the app on my phone. What a wasted opportunity by Baskin Robbins to reach everyday customers.

FREE ICE CREAM? WAIT 24 HOURS. I thought I was gonna get his app while I was in the store and get a free cone, from what it said on the door that was how in worked. Nope. You have to wait 30 hours for the coupon to deliver. The app is also poorly organized, it looks like a collage. Terrible. Half the coupons there also have a catch, such as $3 off and in tiny words that u can barely read says “minimum $15 purchase”. I’m very dissatisfied and hope they fix their app soon. Because I’m deleting it. What a waste of space!!

Useless. This app is completely USELESS!!! You can’t really order anything! I wanted to order a cappuccino blast and a banana split, but guess what? You can’t order it!! What’s the point of having an app if you can only order pre-packed ice cream and brownies. So.... let me get this straight, this app lets you order things you can go to the store and pick up, but stuff that takes time to make you still have to go in order and wait? What’s the point then? Whoever created this app must have been a genius!! Congrats to them!

Crashed when trying to use coupon.. I love Baskin Robbins but this app is horrible. Probably the worst food app I’ve ever used. Really counterintuitive. I tried to order a cake through it and even though the cake was $45 and it was the only thing in the cart, it said the grand total was $180?!! So I call the store to order. When I go to pick it up, I try to redeem the $5 off coupon I have and right when I click the coupon it says “unhandled exception occurred” and then the reward disappeared. The lousy thing is the store wouldn’t even honor the discount after I told them about the issue. I mean I know they aren’t the ones responsible for the app but it’s just bad business all around. Nice trick on pretending I’ll get a discount when I won’t.

Login Doesn’t Work!!. I recently got a new phone and was making sure i got everything from my old phone and knew all my passwords before i cleared it but on my old phone i checked the app and it had logged me off for some reason. i tried to log back in but it wouldn’t let me, so i downloaded it on my new phone and still wouldn’t let me log in. i changed my password twice and still the app won’t let me log in. when i go on the browser it works fine but not on the app. i even tried making a new account because i figured i’d be logged in after making the account but nope, still wouldn’t work. please fix this!

Timer for coupons?!. I love Baskin Robbins but this app is probably the worst restaurant/store app I’ve ever used. It crashed while I was making an account and now my birthday is wrong and there’s no way to fix it. I went in today to use a coupon offered in the app, only to find there was a timer once activated. It said “5:00” and I assumed that must mean 5 hours, but actually it was 5 minutes! By the time it was my turn it coupon was gone. Fortunately the store has excellent customer service and honored the coupon anyway even though I didn’t even ask for them to since it was my mistake for “activating” the coupon too early. This timer for coupons is completely ridiculous and I can’t see any benefit to the customer or the stores for having such an aggravating feature. I am deleting this app, and encourage others to avoid this app altogether.

Worst app - Fix it BR. I have no idea how this app has 4 stars as so many people have issues with this app not working. This app is literally worthless and a waste of time trying to get it to work. It freezes, is continually “loading”, issues logging in, issues with coupons received in emails not loading to your account/app and the online customer service could care less. Don’t send emails to customers that say you have to open the coupons in the app, but the app doesn’t work. Just send coupons directly to email.

App Failure. I had a coupon I really wanted to use but as soon as I wanted to use it, my account didn’t work. I can log into the website but not the mobile app. Strange! Of course, app is the only place where deals, offers, and coupons live. BR employee at training facility in Burbank couldn’t assist. “That’s the app and corp domain and they have nothing to do with it”. Silly in my opinion. I have tried to reinstall the app no dice. Same issues. App won’t let me log in. I have contacted tech support and they couldn’t figure it out. They had to delete my account that I had for years. Now, I’ve created two new accounts still not working. SMH! They should put the deals on their website as well as a secondary. Hope someone figures this out!

App and websites both don’t work!. After wasting 20+mins on its website and its app (cuz the website didn’t work so I tried to download its app as well), the checkout process still couldn’t complete but showing me the same error message which I do not know what went wrong. After four attempts I’m totally fed up and will order with some other shop after I leave this review. In addition, they are asking way too much personal info for ordering a cake, you are required to leave your address and phone number and email no matter what (sign in as guest or sign up or pick up only).

Frequent logging out. The app logs you out after a very short period of time, even 30 minutes, so you have to keeping logging in, which is very annoying and a waste of time. Even then, you get a spinning “Logging in” screen that only disappears if you tap on it. Otherwise, it’s never ending. It was also very difficult and not intuitive to find my birthday coupon. I stood in the store, had to log in again, and then tapped on so many different screens to find the coupon again. Really frustrating. Lots of negative reviews here, and given the last update was 2 weeks ago, these concerns were not addressed.

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Even more useless after updating. Update 7/10: After this newest update, this app is worse even more!! No way to log in except using facebook even though I’ve always have an account!!! So now I can’t add my gift cards anymore!!! It has a bunch of things but they are mostly useless and takes forever to load anything! And THEY NEED TO HAVE A FEATURE TO COMBINE ALL THE GIFT CARDS INTO ONE AKA TRANSFER MONEY FROM ONE GIFT CARD TO ANOTHER! Even dunkin donuts has that feature!!!

Tie this to the Dunkin app!. I’ve had the Dunkin app for several years now. It is exceptional. I just downloaded the BR app and am very unimpressed. Why can’t this app be as good as the Dunkin app? Or better yet combine the two!!

App doesn’t work. I’ve tried for a couple months to log in to the app and it says information doesn’t match. It doesn’t send an email to reset pw. So I decided to open a new account and even then it says information not found, it lets you open an account but doesn’t let you log in to get the deals. Bad app I’ll erased it Instead.

Login?. Why in the world would I need an app, if it doesn’t even have fingerprint/face ID login? I thought that’s the main reason to have an app? So you can log in easily? If it doesn’t do that, why do I need an app? I could just log in with the browser... I’m not really using the app, except to use a coupon occasionally, but that log in thing really bugs me. It’s 2019!

Zero stars. If I could give it ZERO stars I would. The app doesn’t allow me to reset password. I try but nothing happens when I tap reset. Non responsive. So I never get my coupons. I try to get cake coupons n end up paying full price. Yeah, getting ice cream cakes elsewhere where you don’t feel cheated that you would have gotten a discount if the app actually worked.

Could be a lot better. One annoying thing is you cannot merge balances from different cards stored in the app into one card. I loaded several $2 cards I received into the app and each one had to be scanned separately at checkout, not the end of the world but it makes an otherwise quick transaction take longer than it should.

Can’t see menu. Love BR and you used to be able to see what flavors were available. But the menu no longer exists or else it’s buried so deep that I can’t decide ahead of time what I want. I also wanted to see what options there are for the milkshakes (non_dairy, vegan, etc.) but can’t find that on the app either.

BR Ice Cream Review. Very good. Would have been even better if the German chocolate cake flavor that was advertised on the app was available. Please put it in the rotation of flavors available and have it available as prepacked in the BR stores and in pints in the grocery store. Thanks

Disruptive bloatware. Not a functional app.. Don't let them fool you. This is only really an app for custom ordering cakes. There are no coupons here for customers who like ice cream and sundaes. Never any new coupons and sends disruptive push notifications for the same three tired promos. I just don't want a mangonada. I've had the app for over a year, so I think it's fair to say I gave it a good chance!! Just bloats my phone.

Why cheat customers unless you want to close on purpose?. Title says it all, you don’t want to fix the app so customers will have a hard time. Can’t imagine it’s not clear that it doesn’t work for most. So are you hoping to shut down? because that’s what’s happening to the business with this investment in its function.

Disappointed. Prior to COVID the app worked fine. Maybe COVID struck the BR app??! Very disappointed, tried using the app in store for the $3 coupon for a bday cake and no go. App would not load. It’s like it knew where I was and wanted me to pay full price. It was a tradition in my family to go to BR and get cake for our bdays. With the prices recently the coupons would help. PLEASE BR fix the app.

App is a load of hot garbage. Cannot log in. So I hit reset password with email. Guess what, the reset password button cannot be clicked and does nothing. This forces me to go to my phone web browser to try to reset. It keeps kicking me back to the app. I finally get the web site reset page and reset the password. Wow! I try my new password on the app and NOPE! Fix your junk!!!

Birthdate. I just downloaded this app... and i put my birthday as July 27... and when i look at the date a few minutes later... it says 7/25 or 7/26... i dont want those dates i want 7/27... fix please and add a birthdate editing system... i think my only problem right about now is the birthdate... so i don’t know about the rest of the app

Directions not clear. I just downloaded with intentions to purchase items for a group. After twenty minutes of futzing around with it, I still cannot figure out how to add items to my shopping cart. This app is laid out differently than others as I don’t see radio buttons or any kind of “add here” to add items to my bag. Unless this is a recent bug- someone needs to add what to do to FAQ or somewhere. Thanks. Loyal customer and ex exployee over 30yrs algo.

Log in is broken. I tried to download the app and create an account. I created a password and got my confirmation but when I tried to sign in it said my password wasn’t correct. I tried to change the password and when I clicked on the button nothing happened. Now I have no way of using the app. Guess I won’t be buying baskin robbins ice cream after all.

Avoid at all costs. So I decided to try the app for my kids. Wanted to treat them. The app make it difficult to register. Then saw the deals they had, was excited, but when I went to the store, was told that it was invalid even though I just registered. Even tried to order just a single scoop and the app apparently does NOT allow that at all. So avoid this app unless u want to waste your time.

Doesn't show the whole menu. I know that Baskin Robbins has ice cream Sundays yet they are not listed on the app anywhere when you choose your location it only shows the full menu before you choose your location and I know that my location has ice cream Sundays.

Drive-thru. I ordered a milkshake and a sundae through the drive-in. Service was excellent. The merchandise was fantastic. The employee was very courteous, and I would recommend it highly!!!

Merge balance needed!. 4 stars, overall great except it could be better if they added the merge card balance option. It’s easier when paying and convenient when you are not using more than one card.

Okay. My only complaint is that there still is no feature to combine the value of your gift cards! I get T-Mobile gift cards to BR sometimes and I have a lot stored up. Dunkin’ Donuts already has the feature so why can’t I have that feature too?

these technical issues need to be thawed through !!. I have been trying to order birthday ice cream cake for the past three days via both web and app, but both app/web have been freezing, and cannot place an order. called a local store but no one is picking up the phone 😭 these technical issues need to be thawed through!!

Horrible App can’t log in. Website and app don’t seem to be synced which makes it basically pointless. Since I couldn’t seem to reset my password on the app, I did it through the website. That didn’t work because the app didn’t recognize the changed password. Neither work anyway so don’t bother.

Love new ordering!!!!. So glad they finally introduced this. Love to be able to order ahead and skip the busiest times

The app is to clunky. You can’t or barely can scroll down when loading a gift card. Sometimes tapping on things won’t apply it. I lost a gift card because I never made an account, once I did the gift card was still missing. You can’t even combined the gift cards so you waste time and space scrolling for cards. A lot of things can be removed to make the app more usable and appealing.

Horrible. As a T-Mobile customer, I have been unable to redeem the codes given to us. Using “forgot my password” just sends a new password for their birthday club but doesn’t help you sign in. As everyone else said, Facebook login probably works but if you can’t get your app working properly I can’t imagine you’d be using my Facebook information responsibly either. I hope T-Mobile drops BR and just gives DD codes until you fix this.

Baskin Robbins on 6114 Quince Rd!. Don’t go there, they don’t give you what you pay for! You want a sundae they use child scoops cheating you out of the regular scoop you think you are going to get!

Got me in trouble!. My boyfriend wanted ice cream from Baskin Robins. I decided to download this app-which surprisingly downloaded pretty fast. I went to look up the ice cream flavors and topping flavors and the stupid app only listed cakes, novelties, pints, it even listed candles-really candles but not the flavors of ice cream. Seriously, the ice cream flavors were not listed. My boyfriends patience wore thin and he left the room frustrated with me! This is a “Thanks for nothing” app. Don’t waste your time downloading it!

Useless app. Not able reload app with gift card for more than two months. Website doesn’t have option to redeem gift card. BR is totally crap app and experience. Better to have other ice creams than these. They never forget to spam you even if you unsubscribe. Why there is no zero or negative rating here. Online order never goes through. I will not trust BR with my card details if they have such a crappy tech support.

Horrible Experience. I got a coupon via email, it said I had to use it via the app. I downloaded the app and every time I try to request log in/sign up, it goes back to the last screen I was on. I have uninstalled and reinstalled. I’m on the latest OS, I can log in via the website, however they urge you to use the app. I guess the app not working is saving me some lbs. and $$ so it’s not a total loss.

Absolute trash.. It continues to change when my birthday is and honestly that was the only reason I even got the app in the first place. It’s saying my birthday was a few days ago when it isn’t until later this week. I know it’s only a few days but I wanted to fix it and all it does is make it worse. It crashes and takes forever to load. Not worth it

Horrible...hasn’t worked in months. Im not sure what happened to the app but it was working perfectly fine. All of a sudden it wont accept my email or password. When I reset it, it still doesn’t work!! I sign up all over again and the same thing happens with a different email. When I go online to log in, it works like the app used to! Can someone please fix this or add coupons to the website? Thanks.

Don’t work. I can’t believe this app has 4 stars when it does work at all. I was able to register but when I tried to order something it takes us straight to find a store after you select one it does NOTHING! it doesn’t even have a next button so you are not able to move forward. I try to make an order online as well and it has the same issue. Very frustrating!

Needs A Merge Balance Option. So Baskin Robbins and Dunkin’ Donuts are pretty much the same company. So how come on the DD app you can merge all of your card balances but you can’t do that on the BR app ? It’s such a pain to go to the store and swipe through several cards to pay and start a line of people behind me as the cashier is patiently trying to scan them all. Please fix this and make it just like the DD app and let us finally merge our card balances.

Worst food app ever. App developers please fix this. No issues logging in with my info on the website but when I try on the app it always says the information doesn’t match and I know for a fact that I am putting in the correct info. Problem the only way to use coupons is on the app. So pointless to send the coupons if I can’t even login to use it

Barely Works????. The app is barely functional, it lets you add gift cards but doesn’t let you merge the balances if you have more than one. And it doesn’t even let you add money onto your gift card! I believe it’s time for an update that gives the ability to do both. Every other apps like this one will let you add money and merge balances so I don’t know why your app doesn’t.

Doesn’t Work. This is one of the worst food apps I have ever used. It continuously crashes to the point where I can’t even sign in. It also signs me out every time I close the app but gives me difficulty with signing in too. Now thanks to this terrible app, I can’t even access the gift cards I have linked to this account. Totally frustrated.

Worst app. Worse app ever, that’s a joke that this app won’t let you merge balance into one card I’m a T-Mobile Tuesday customer and I get them when they have this option but it’s ridiculous that I have to keep several gift cards in this app. It looks that Baskin-Robbins doesn’t care about this issue since I’m not the only one complaining about it and they still haven’t fix it.

App logs you out every time!. It’s so frustrating when you have to sign into an app every single time you use it. I don’t remember this being a problem before the last few weeks. Now every time I close the app, it logs me out. It doesn’t even give an option to stay logged in or “remember me” or even allow for Touch ID/Facial ID. This app is seriously disappointing!

Needs more improvement. I love Baskin-Robbins but their sometimes don’t work in registers especially gift cards so k have many gift cards giving to me since they know my kids love their ice cream. I wish I can combine the gift cards just like the one from Dunkin’ Donuts. I wish u guys make this option available. Other than that it’s updates need more work like able to order online pickup or who knows.

promotion. I was really interested in the stranger things promotion sweepstakes but it seems like everyone has the same issues. The password doesn’t work after you’ve already downloaded the app and made an account. it’s all a scam to make you download their stupid app. maybe i would’ve kept it with the rest of my barely used apps in a folder but y’all like to lie so here we are.

Cannot Log In. I signed up for this app right before National Ice Cream Day. I could log in fine and had coupons which included a free single scoop which would expire on July 31. When I went to use it I could not log into my account. I reset my password but still could not log in. It is now a few weeks later and still says error on their end. So lost my free ice cream. Well, at least the app did not cost anything hence the 1 star.

Flavorless. In the previous versions, I was able to view the current flavors. That feature is not available in the latest version. I now have to view their website from a web browser. Updates should fix bugs and add new features; not remove features.

Unable to sign in coupons disappear. On the expiration day of my birthday free scoop the coupon disappeared from my app even though it was to be good through that day. I tried to reload the app to maybe fix it. Big mistake. Now I get a message that my info (login) is incorrect. I tried multiple times to change my login to no avail. Frustrating

Terrible. This app is terrible. I can’t login to my account, it says there’s an error. I can login to my account just fine on a computer. I try to reset the password and it freezes. I’ve deleted the app and reloaded it and it’s the same. So much for the BOGO cone coupon that’s only accessible through the app, I’ll go somewhere else.

Can’t reset password. I thought new updates might address this issue but I haven’t been able to access through the app for several months, thereby missing multiple discounts only available through the app. The Ready to Reset doesn’t even respond at all on the password reset page. My husband’s app has the same issue. Super disappointing to us.

Worst Restaurant App Ever. I’ve never used an app for a store/ restaurant that is so bad. There has to be bots rating this 5 stars because it’s a 2 at best. It’s so difficult to order on and a very strange set up. The designer needs to be fired. Also, it’s very glitchy and doesn’t include the whole menu when you want to order takeout. You can’t even order a cone or anything like that. Quite a strange app.

Horrible app. I was at the register trying to check out when the app decided to not let me use it because I had an outdated version. It prompted me to click ok to upgrade which I did and nothing happened. This took some time to upgrade. Then my free scoop Of ice cream which you get when you download the app showed up in stores as not valid. This app is a joke, kind of like the stores. Get it together and hire a new IT team.

Login Issues. You need to update the app so you can login in with Facebook. I have been having issues for a while. Even deleted the app because I couldn’t login with Facebook. Update please.

Needs major updating. Cant merge cards together I have about 50 in there right now. Email customer service which takes 2-3 days for a reply saying they are able to merge cards so emailed back all the card numbers, took another 2-3 days for a reply saying they could only merge 10 cards........ PLEASE make it available on the app to merge cards so it’s easier for BR workers and for others with the app.

App is horrible. Almost every time I use this app, something doesn’t work. It’s usually the login. Today it did not accept my password and when I used the app to change it, the recovery email took me outside the app. For the fun of it, I tried to set my not-working password as my new password but it was not accepted because it was already used by me. Then, after actually creating a new password, the app did not recognize it either.