Thrive Market App Reviews

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Not much cheaper than my local stores and hard to anticipate deliveries. While I appreciate the quality of food options and user friendliness, I find myself comparing prices often to my local Whole Foods and King Soopers. Often times, the prices are the same or the difference is minimal. However, with Thrive unless I spend a certain amount each shipment I have to pay shipping as well. More frequent than not it’s been easier and cheaper to buy from my local stores. This is a great alternative for someone who lives where local grocery prices may be more - but that is not everywhere. Additionally, it’s hard to know when you are going to receive your shipment. I meal plan for the upcoming week and find myself having to plan earlier the week before in hopes that my shipment will arrive by the following Monday. It’s been an ongoing guess which makes meal planning difficult. If you are a meal planner, plan the meals with ingredients from Thrive later in the week just to be safe.

Not worth $60/year...hard to cancel.. I gave it a year. Not worth it. I can get everything they offer from other retailers at competitive prices - in fact sometimes cheaper. The selection is too limited and inventory inconsistent. Then, worst of all when I tried to cancel my membership I discovered they make it incredibly challenging. You can’t cancel in the app or on the website yourself. I tried the live chat. After a ridiculously hard sell - they could work for Comcast - They promised an email confirming the cancellation. No email provided. So I emailed them. Finally I had to call. She was rude though she finally solved it and emailed me confirmation. Although the account info I can see still shows it renewing so I’m not convinced I won’t be charged and have to fight it. In my experience if your product/service is good - you don’t have to make it so hard to cancel.

I cannot rave about this app enough. I saw the adds for Thrive all the time and with the way the economy is right now I thought I might as well check it out and I cannot stress enough how amazing this company is. I’m 24 so for my entire adult live I don’t remember a time where getting groceries wasn’t a big chunk of my paycheck. After I added a few things to my cart I went to go see what the price was at to see how much more I could add and the total was so much less than I expected it to be! I was able to get so many more items for less than I would have at Walmart/Kroger/Publix etc. Not only is it much more cost effective, you’re able to donate some (or all) of the money you did save to a family in need! So if you’re someone who doesn’t necessarily need cheaper items but you’d like to give back, you can get your stuff here and donate the extra money you would have spent at other grocery stores! Which I think is absolutely amazing. 10/10 highly recommend

Attempting to cancel is a nightmare. I got a deal to try Thrive and get 20 dollars off my first three orders. Put a reminder in my phone to cancel the membership before it billed me. When you enter PayPal as your payment, it automatically just charges again, does not take you to the PayPal screen so there is no way to change between payment methods. When you go to cancel, you have to “request” to cancel, and then spend 20 minutes repeating yourself that you want to cancel while they try to give you another 30 days free and bully you. No, I don’t want to go through a 20 minute passive aggressive guilt trip again. I liked the rewards, how fast the shipping was, and how even though I am spoiled in an area with hard to find specialty products, they had sizes of items and varieties that I had never seen before. I would even consider renewing to use the service but I wouldn’t want to go through the cancellation process again.

Thrive Gives. Thrive Market makes sticking to my diet easy! The products are all clearly labeled with possible allergens on the webpage. They were also kind enough to donate a Thrive gives membership to me in order to help support my health and the health of my seven month old breastfeeding daughter. She has food sensitivities due to the antibiotics used during our labor. She has severe eczema and Thrive Markets is making it much more affordable and easy to prevent her from flaring up or having an upset stomach and losing out on her much needed rest. She was also falling behind on her growth but sticking to a strict diet has helped me lose weight and her achieve a healthier weight. Thank you Thrive!

False information, snake oil salesmen. I placed my first order online. I noticed it came with a “free” thirty day membership that you could cancel at anytime but would automatically charge approx $60 in 30 days. Given my hectic lifestyle, I wanted the opportunity to try the service without the commitment, so I immediately tried to cancel. If I was happy, I would consider joining. But since the fee was set to automatically charge upon 30 days and I didn’t want a surprise fee, I decided to cancel the membership, then make my decision. Then things really went south. First, the cancel button in the app takes you nowhere. Second, I went on chat to cancel, which was a tedious process with slow response times. While on chat, I was actually told that I couldn’t cancel until 5 days before my 30 day membership had expired!!! False!!! That was not in the agreement. And if that’s what you’re telling people, I truly hope you get subjected to a class action lawsuit. After much debate, they finally agreed to cancel my membership. I went ahead and cancelled my order too. Who needs these headaches and snake oil salesmen? NOT ME!! Looks like some great products. But, your business model and integrity needs some introspection.

Has gone downhill.. I used to order very regularly as there were almost always free gifts with purchase and samples with every order as well as great sales on items I use regularly and shipping was fast. Now, there are rarely gifts and never samples and there haven’t been very many sales except on obscure items and it often takes a long time to ship. The new update makes it almost impossible to find what I’m looking for as I tend to shop sales or basic pantry items. I do like the quality of the Thrive brand products. It’s easier for me to purchase from Whole Foods or Target as I know when my items will actually arrive. I can’t use products for meal planning since I don’t know when they will come. Overall, make the app easier to navigate.

Enjoyed it... but. I highly enjoyed thrive because of its easy to use app and deals! I was very pleased with the products and prices, but their customer service? Not so much. When I decided today to end my membership because of my own finical reasons, instead of being able to simply tap a button to end it, they make you enter a chat with customer service to talk about why you want to end it. At first I was okay with it and told the lady what I enjoyed about the thrive, but I would really like to end my membership for my own personal reasons. She then proceeded to try and convince me to keep my account. She offered me more deals and keep going on about how great the app was and telling me lots of stats to try and sway me. I was getting annoyed at this point because I just wanted my membership to end! We went back and forth and back and forth with me asking to please just have it ended and her telling me why I shouldn’t. When she finally ended my membership she was very rude towards me. Definitely rubbed me the wrong way! I love thrive but wish they would just allow their customers to end their memberships without being badgered or made to feel bad!

Great… Until Terrible Customer Service. I live in a rural area, so Thrive Market was a great way to get some quality groceries that I can’t find in my local grocery store. However, I am now cancelling because of the terrible customer service. There was an issue with the majority of my most recent order being delivered (I have never had an order split up before now), but FedEx has had it in their last location for over one week. It took ages to get someone from Thrive Market to look into it (their phones don’t work & you have to go through a chat bot to get to a… chat bot?). I was supposed to receive a follow up email with a solution (I never did) and when i went back to the chat bot, they “left the chat” when I asked about getting a refund for the missing items. Planning to cancel membership now, which is really too bad.

Favorite online grocery store. I’ve been shopping with thrive market for several years and came upon it when looking for organic and gluten free items. They have a wonderful selection of items for every type of “diet” gluten free, Keto, etc. and they are always have sales and promotions for free stuff so that I can try new items. Will continue to shop here. I have only bought shelf stave items and in the warm weather they do a great job of cold packing items that might melt. I haven’t bought frozen items but am sure they would do an amazing job of transporting Those items as well.

If you’re hoping for groceries during Covid, you’re out of luck. I was hoping to get things delivered during the Stay At Home order in my state. We have gotten one delivery so far (very slim stock to choose from). We couldn’t browse until we paid the membership fee. Had we known how little they I had, I wouldn’t have paid. I thought about cancelling, but they do normally carry a lot of products that I like and have trouble finding. So I’m keeping the membership... but we literally have not been able to order anything for at least 2 weeks now because they have “limited their hours,” “stopped accepting orders,” and similar language that provides no clue about when they might reopen. I check daily and each day it says they are not accepting orders at this time. I understand things are horribly unusual and difficult right now, but can’t they provide better communication about when they might reopen? I paid a fee!!

Found Thrive during the pandemic, staying forever!. It was such a godsend, having a full market of healthy foods online, delivered to my doorstep. And they do so many things to keep me coming back: Great prices, constant sales and discounts, freebies and incentives, stellar customer service online, and new products added regularly. Any special needs? They’ve got you covered. From gluten free to vegan, plant-based to paleo. Keto. And not just food, they’ve got all the best cleaning supplies, body care, beauty needs, beverages, baby and pet stuff…everything! Please do yourself a favor and check out the Thrive app, you absolutely will love it. I rarely go to Whole Foods anymore, and I haven’t been to Trader Joe’s since joining Thrive (seriously, it’s been YEARS, and I was a hardcore TJ’s shopper). The clincher for me (besides saving serious dough), is the fully recyclable, reusable packaging. I’m demanding that from all my online stores from now on, it’s time, people! The store of my dreams.

Shady tactics. When you sign up for the free trial it isn’t actually free because they hardly ever let you leave. There is no delete your account button, there is no cancel membership button, you can’t ask for a refund for stuff just by clicking on certain links. You have to try to find a person to talk to or email them. I emailed them about a 3 weeks ago to cancel my membership and they said they would and it would just take a bit to change and that I wouldn’t be charged, but when my free trail was up they still charged me 60 dollars. I messaged them an asked what happened and they claimed it never happened. I still have the emails. They tried to tell me they could just give me half a refund about 30 dollars since I did use my full trial and some other stuff about how that’s how it works, but I’ve seen another person talk about how they only give refunds 5 days AFTER you do the full trail. I was adamant about what happened and they said they did issue a refund, but I don’t see anything in my account yet. So I’m not sure if it will happen or not. I’ve seen others say it didn’t for them. In all honesty. You can find all these products for cheaper at other stores in person, or online that don’t require a membership. If you like this and it works for you. That’s good, but there are cooler businesses or individual sellers to support that don’t treat other customers like crap, are honest and helpful, and are willing to work with you. xoxo

Thrive App use from iPhone five. Even using my still small screen it was functionally visible to me and very fluid in button click on what I wanted. The App picking up on the desktop login history is essential because I probably wouldn’t use it for a huge list just cause desktop is easier to do price comparisons, for renewing prior purchase items and specific items it is great. I did forget to use my coupon for thunderbird bars, but no big cause I’ll probably be getting them more than once. The free samples from the website are a great addition to an online store, there is always an unknown when all you can do is read about things I really appreciate them from your store and product lines. Thank you have a great day.

Makes grocery shopping easy!. I’ve been using Thrive for about a year now and it’s made grocery shopping easy and eating healthy and restrictive diets much simpler. I no longer have to go to different grocery stores, health food stores, etc. to get what’s on my shopping list. I have also ordered some of the meats from them and they’ve been delicious, although one time an order came in where the plastic wrap had cracked I guess from being so frozen. They were great about refunding me for the meat I ordered. All I had to do was send them a message along with pics of the packaging. I recommend them to everyone I know.

Healthy, Convenient, and Affordable.. I just received my first order today and I am so elated! It’s very difficult to find keto, paleo, and organic friendly products at local stores that aren’t outrageously priced, especially when it comes to convenient products that are packaged by serving size and take little to no preparation time. There are so many cost efficient products like that on this app that I can even buy in bulk. I spend approximately half of what I normally would on groceries and I don’t have to compromise on quality or taste. Plus with every purchased membership, someone in need gets a membership for free.

App and store failed expectations. I heard that Thrive is Costco meets Whole Foods- doesn’t seem like it. I’ve been vegan for 10 years and shopped at Whole Foods, Sprouts, and Costco over other big chain supermarkets (Safeway). I know a thing or two. Let’s talk about the market. The prices at Thrive are the same as Sprouts. Moving on to the membership. I got a free membership being a veteran ($60 value). If I had to pay, I don’t see that I would actually save much by shopping at Thrive, unless I shop here 4-5 times a month with at least one product purchase per visit. Then it may be worth it since they have this Thrive cash back program. Products ship within 24-48 hours. If it’s the same price as buying at the store, I feel free shipping is expected. Also, if the local stores are offering the products at the same price and you can pick it up immediately, why bother ordering online? Now the app. There’s a filter for some things, but overall the presentation of the products is not organized. The presentation feels overwhelming and puts you in a maze. I used the search button to get what I needed and bounced. Overall, I would say Costco or Sprouts have the same or better deals. I wouldn’t recommend Thrive Market or the Thrive app.

DO NOT BOTHER- Unethical, Deceptive Business Practices. After struggling with sensitivity to chemicals, I decided to do the month trial of Thrive Market. I ordered a few products to try. Later I noticed a shipment email for an order that I did not place. I also tried to cancel before the trial was up and received an error message on the Thrive’s website. When I contacted the company, they responded that they automatically place customers on recurring orders (you do not choose or confirm this option). In fact, you have to go into your account and turn auto-recurring orders off. They also charged me for a year’s membership and instead of rectifying the issue, they claimed that the unopened, non-perishable order that was not placed by me was “ineligible for return.” Thank goodness they offered me a discount coupon for my next order… 🙄 To conclude, I’d avoid this business at all costs. Terrible customer service and unethical business practices aren’t the foundation for a trustworthy company. Also, I wasn’t impressed by many of their products and a lot of their products require bulk orders and the “discounts” are minimal considering that and the fact that free shipping is only available if you spend large amounts of money. Highly recommend that you avoid this company.

It’s the little details that matter. What differentiates Thrive Market to its competitors is how personal they make each package feel. On the box, the teal and white design make the box stand out. I love their quote, “Let’s Thrive,” in a beautiful white font that pops on the brown cardboard. They package their items very creatively and securely too! For example, in my large box filled with 9 items, they minimized the amount of plastic used in the box (very eco-friendly) and used the perfect amount of stuffing to keep everything in place. It demonstrates how they are support a healthy lifestyle AND a healthy environment. When I ordered pasta sauce, I thought how they wrapped it in paper wrap that had little holes to supress any impact was very innovative. The bright teal interior makes the package feel like a Christmas present every time when I order too! Finally, the cherry on the top was when I saw a handwritten note on my order form saying “Thank you” - Macayla. Keep thriving Thrive Market!!!

Love Thrive Market!. I have been buying from Thrive for about a year- I'd guess they have tripled their products since I've been shopping here. I feel like products are vetted so I don't have to do as much research, which I love. I have recommended a couple of products that I enjoy and all 3 have been added. I'm also able to find most of my gluten free/dairy free products for a great price. The addition of the app is awesome! I love it because I'm able to use it when I'm shopping and am then able to see if it's something I want to order and wait for or buy right now. Love the shopping list feature too, making it easy to add my regular items to my cart. Would be great if they added a price scanner function to the app but it's still awesome without it. PS- the Thrive market roasted garlic tomato sauce is the bomb! Great price, great taste. Don't often make my own anymore this is so good!

Not too impressed. I have issues with the auto ship feature. They don’t make it easy or obvious to choose the date you want your monthly box sent, so I ended up deleting my entire auto ship box and won’t use it. It shouldn’t be that difficult. I even looked up FAQ and still couldn’t figure out how to do this. When you click manage auto ship it only gives an option to skip a month, but not to change the order date. Also, I noticed my first order shipped right away, but the second order is taking longer. For a paid subscription, I’d appreciate some consistency and 24-72 hours is too wide of a range in my opinion. If I was ordering complex things like meat and produce maybe I could understand. I ordered simple in stock products. I have access to stores that sell all the products I use so I probably won’t use this subscription after the pandemic is over due to 1) App not being user friendly enough and 2) Service not being fast enough.

Healthy groceries in one place. I love the products Thrive Market offers. I have discovered things I never knew I needed… haha! You’re also able to search based on dietary needs which is fantastic! The only problem I have with Thrive is that it guarantees lowest prices, but I’ve found that not to always be true. Especially with meat…. My grocery store has a large selection of humane raised meat products for way less then what Thrive asks for (including wild caught, tested seafood) on top of having to spend an absurd amount of money to get the free Frozen shipping. For just me and my husband, I find we are losing rather than saving money in most cases. So, I find if I price check at the grocery store against Thrive market prices, I do better saving money. I just don’t have the time to constantly be doing this, so sadly I’ll be saying goodbye to Thrive. However, I’m in an area that has lots of ethnic groceries, healthy options, and cheap store prices so I am blessed with that. If you are not, and you have the money, Thrive is for you (and if you don’t have the money, Thrive does offer a price match if you’re able to find a product priced for less than what their price is). In summary, I’d be a loyal customer if meat prices were less, frozen shipping had a lower limit, and if they actually had lower prices. Perhaps if they had a small family vs large family subscriptions, with different free shipping limits and so on, then this could work for us.

Disappointing. I was very excited when I read in the description that it is possible to filter products viewed by things like, gluten free, vegetarian/vegan, and dietary needs. I downloaded the app to find that you can only filter by one or the other of a handful of static categories. It is not possible to combine categories. In my household there are gluten and wheat allergies, nut allergies, dairy and soy allergies and more. Mostly I have to buy meat and whole fruits and vegetables. However, the industry is expanding to include options for people with such allergies and it would be great to be able to find them more easily instead of spending hours reading labels in the grocery store. I thought this was the answer to my prayers, but it isn’t the way it is currently set up. If the filters could be set-up hierarchically (i.e. I could customize it with nuts being primary, then gluten, then dairy, etc) and multiple items excluded, that would be the answer to my prayers. I’m sure it’s great for people who just eat GF or whatever, but doesn’t solve the bigger dilemma. Will keep an eye out for updates that might go this direction, though!

Making grocery easy during quarantine. I enjoy using Thrive from time to time! Everything is organic and non-GMO. The customer service is great and they are always available to chat. This is my third order but I have to say the second order that I placed I never received it. I was furious because I had planned my weekly meals and there were a lot of things that I ordered to use that week. Apparently lasership had lost my order and I had to call lasership when they had told me the package got lost. I contacted Thrive which they had no idea. They had only able to compensate $10 thrive credit but I feel that it wasn’t enough. Well, we are still quarantine and while I understand that was out of their control so I just drop it..

Would do 0 if I could.. I’ve had a few issues with this app. My order didn’t show up, but because it was CBD products, was told someone from a special team would contact me to help me. Never was contacted. And I had the membership which is $60, it auto renewals and I have not been able to find a way to cancel that without having to speak to someone, they told me I would just have to turn on notifications for when it’s going to renew next year and stop it from renewing. And now they’ve charged me twice for it and refunded it once, I have talked to my bank, they said my account shows they refunded it and then took it right back. But thrive market is saying they aren’t able to give any refund for it and I need to just call my bank again. So, this app has wasted a lot of my money.

Great app! FINALLY healthy food I can afford!!. Update- I've been using this app years and still love it! The best prices and curation of healthy foods for me and my family! Don’t think twice, get Thrive! First review- It's intuitive for a first time user and has lots of neat features that I keep discovering! I like how I can add things to my shopping list, reorder past orders, and that I can easily sort by categories of my lifestyle/eating preferences. It's like I get to make my very own customized version of the app. Plus it's so beautiful when it opens - I love the animation!! :) FINALLY a way I can buy healthy foods, save money, and have convenience of shopping no matter where I am! Thank you, Thrive Market!

Beware of subscription fees, SUPER HARD TO CANCEL. Annual subscription fee just got charged. Any money you might save with this service just goes to paying the subscription fee which is early impossible for cancel. It’s SUPER INCONVENIENT, obviously purposely designed that way so you get frustrated and quit. You must search how to cancel, then unable to do so via the website you must click a chat button which brings you to a chat bot that keeps asking questions and trying to sell you the subscription that you desperately want to cancel further increasing frustration, the. It makes you wait saying there’s about 26 people in front of you, then after waiting a long time checking back neurotically the screen appears to disappear and you think you have to start all over so you reclick the “chat” button and there’s the screen again but this time no longer counting down customers and it takes a really long time to get help and I’m still waiting and it hasn’t been resolved. Furtermore, there’s no sound on the chat so you can’t go about doing something else expecting to hear alert, you have to keep starting at the screen unable to use other apps or do other things. Seriously beware. Horrible customer service, horrible interface, horrible abusive customer treatment. I’m pretty sure the only way this app has a 4.9 rating is that its chatbots artificially boost the rating. Super scammy company.

Easy to use, great for stocking a healthy pantry. My hubs and I started an AIP diet this year because of my thyroiditis, and our first month was more expensive and more demanding than we were able to maintain. We ended up cheating more than once, often without me realizing it (herbs w/“may contain” labels, for example). We also overdrafted about $150 and had to take it out of other important savings. With Thrive’s already discounted prices, first free month of membership and extra 20% off of our first three orders, I was able to stock my pantry with enough grain and nut free flours, coconut wraps etc to last me the first harrowing month of pure AIP. I also got a little makeup! I am also comfortable making my purchase knowing that I can place another order with all the same discounts this month, if I need to, and if I wait, maybe I can get some new epic bars for black pepper reintroduction. The app was pretty easy to use, though it “favorites” items as I scroll sometimes, and changing the number of items in your cart can get screwy. I may have missed an item because I was trying to decrease 2 to 1, but it changed 2 to 0 instead and took it out of my cart. It did it twice, in fact. At least one of those times I decided I could find locally and didn’t add it back to my cart. I hope they start carrying more variety, but I was pretty happy.

Best grocery shopping EVER :). When I subscribed to their yearly service they had a promotion going on (so even though I spent $59 on the mbrshp they actually gave me $30 off my food order so it actually was a great deal for me). I specifically chose Thrive b/c they treat their staff like family & they’re not laying off all their workers & that actually means a lot to me; of course (just like everyone else) they’re trying the best they can with what’s going on & of course (like everybody else) they’re going to run out of some of the items I bought [it’s not like I’m buying magical mushrooms and unicorn hair from them to cure my cancer] we are ALL in the same boat lolol I’m not gonna die b/c Thrive can’t ship my fancy non GMO beef jerky on time; they say their soooo sorry I don’t know how many times on their website & send late night sweet personal emails (you can literally hear the CEO pulling what’s left of his hair out b/c he’s so stressed out). Point is; they’re a great company, they’re honest, hardworking, love what they do & share their great healthy stuff others :))

Not cheap and not for vegans. Here are all the issues I had with this app 1. It charged me upfront for the annual subscription when it said it would not. 2. There is an order price minimum for everything. Frozen boxs have to be over 65$ along with pantry items. If you want one box of hot pockets well to bad because they are only sold at two boxs a time (this goes for most items) 3. A lot of the vegan food I got a the grocery store is not on here. If your a vegan you don’t have very many options at all so if your looking for vegan meat good luck they don’t have it, if your looking for vegan cereal they don’t have it and so on. 4. No fresh produce is sold here like advertised. 5. Its a massive headache to checkout. It says I can’t check out because others are ordering before me or someone else has that item in their cart. 6. Your items all arrive at totally different times. This is not ideal as if you plan your meals they won’t all arrive in time for you to meal prep. 7. I ended up spending more on here than I would at the grocery store and I didn’t even get any of my normal food staples.

Thrive market app almost accessible. I’d like this app except that the buttons in the cart do not speak their purpose. You have to sort of play with them to figure it all out. So for example if you are looking at an item in the cart, there are three buttons associated with each item. The first button removes the item the second button subtracts One quantity of the item and the third button adds one quantity to the item. They don’t tell you that though they just say button button button under the voiceover Interface four Apple’s iPhone, which is specific to the visually impaired. If you fix that everything else speaks great including the ingredients to your items and the “Why I should love it”. Terrific job fix the small stuff thanks

Expensive and Doesn’t Do right by customers. This grocery store markets itself as a “cheap” food store but, it is anything but that. Do not fall in to the trap of it “saving you money” because it will not. I’d log on with intents of buying something but, I was always able to find it cheaper in my own stores at home. I literally only made 1 purchase within the month that I got the membership a year ago. I got zero benefit from this account. I did not realize until a month and a half after the “auto renew” charge that my membership was re-upped. After a back and forth exchange about how my account has been inactive for over a year and please refund me my money and cancel the membership they refused to give me one. They were unwilling to make any exceptions. Apparently, an angry customer who is locked into another year is better then someone who can share their positive experience with the business. I will make sure that people know they need to be very sure this is a membership they want before signing on bc once you do you’re locked in for the year and likely it will cost you way more money then you intend to spend at a regular grocery store or local farm. Don’t do it and do not expect the company to do right by you as a customer because they will not.

Has been a 5 star rating until adding annoying pop up. I’m a frequent customer and have enjoyed the app and the service for a long time. However a recent update to the app is very annoying and should be removed or be selectable in a setting. When you add something to your cart it now has a pop up suggesting that “Members also love these” which you must swipe away to continue shopping. Even worse it also does this when you just try to add more of an item to your cart! If you’re not quick enough the pop up will occur for each increase! If I want to see what other members also like, I would ask! Quick reordering is now a PITA.

Great service, some tech issues. Overall, I like my experience with Thrive Market. The deliveries ship quickly. Thrive brand food is fairly good quality, great prices, and lots of organic options. The app has a nice design and is easy to use. I haven’t come across many bugs. There are a few opportunities for improvement, though. I don’t like the unsolicited, spam promotional push notifications and don’t see any way to opt out of those specifically. Unfortunately that means I had to disable app notifications all together, which limits the app functionality. Apple Pay also disappeared as a payment option, unfortunately. I contacted customer service and they said they’re working on it, but that was months ago. Also, I’m disappointed that the app appears to want to track me across apps. Especially since I pay for membership, I’m surprised Thrive Market may try to track and target me with third-party advertising.

Love thrive, app is not great. Thrive market is awesome, I love it and have used for years. This app though, the autoship functionality is weird. The products all only have an add to box button, which adds it to a new order, not to my autoship. On the iPhone, I can only see the current items in my autoship for the coming month (still not sure how those products got into autoship since there is no button to add things?), and it doesn’t show the total price for the month. I also can’t see future months of autoship. The app on my iPad is a little better bc I can actually see total prices and then up to three months of future autoships, BUT adding products still doesn’t work. There’s a suggestion box of things to be added based on previous orders, and this seems to be the only way to add to my autoship but it doesn’t affect all future months for some reason, and this is a terrible way to be able to add items since it’s so limiting. Looks like the app is just not working well, I’ll try it on my computer but really, the app should work.

Charged without my knowledge. I signed up for the free trial a few months ago, then cancelled it a few days later because the service wasn’t something I was interested in. I was charged the yearly fee without my knowledge, so I contacted Thrive Market and got refunded for the charge. I thought I had deleted my account and removed my card details, but a month later they charged me the yearly fee again. I contacted customer service (through my account), and they said that there was no account associated with the email (while I was logged into the account). I don’t understand how they charged me when they had no record of my account. Now I’m waiting to be refunded again, and will need a letter from the service so my bank can refund me for the overdraft fees I was charged, which would not have happened if the service had not charged me at all. I do not recommend Thrive Market AT ALL. Their customer service has been helpful with taking care of the issues the service has caused me, but that obviously does not make up for the hassle I’ve had to deal with.

Kinda scammy and elitist. I just signed up for thrive and started shopping from my list, 1st item was a simple cake mix- but they don’t have a normal organic cake mix. They have keto cake mix, paleo cake mix, sugar free cake mix and protein cake mix and several options for all the above. So when I went to cancel 5 min after I signed up I was told I couldn’t get my $12 back (you have to talk to someone and it’s like they’re selling a time share they don’t make it simple or easy to leave). It’s too bad the offerings and services are not approachable for normal people who just want organic staples and goods. I’m sure for people who follow trendy diets this fits the bill…but if you’re just curious to check it out and you’re not into anything fringe, be prepared to pay $12 to browse and then be haggled if you want to cancel. 2 stars for the latter. I took off a star for service, a star for product options and a star for a bad refund policy. I’m sure these are very nice people with passion for what they do. Just missed the mark for me. What can I say, Beautiful gowns.

Obsessed. If you care about ingredients and what goes into your body, you need this.. Thrive market has so many organic, non gmo and good ingredient goods. Not only do they have food but they have cleaning products. And believe me I checked the ingredients on every item I put in my cart and they have wonderful options. The discounts are well worth it. I live in a bit of a rural area so there’s not much for organic shopping out here so it’s so nice to get the important staple’s delivered right to my door. They didn’t have milk but I’m hoping that’s temporary. I’d love for them to start carrying the brand “Attitude” which is EWG certified and I just love their products. I’m still so happy that I decided to try it!

Thrive Mkt Inspiring & App a big plus!. I believe that this is my first review of the app and I know I have said a lot of high praise (I do feel that way), but I want to say that I have not been able to use the app because of medical issues and simply lack of ability to use it, so in the sense of being fair I am going to update my review after I use the Thrive site and app but I will stand by my 5 stars right now just because I am so impressed so far I joined the first time I saw what they were about and what they stood for. Thank you for reading and I hope to be updating my review soon with important info that will help others wanting to be more informed and positive about our lives and others.

Don’t forget about the auto-renewal!. My problem is the customer service and refund policy. After noticing a $59 renewal charge, I asked to cancel my membership and refund the charge as I clearly have not used the service anytime after the auto renewal date. However, customer service refused the refund because I surpassed the 30 day mark of my renewal, I was at 37 days. As a hospitality manager in customer service for the past 20 years, I find this approach problematic and urge your team to find appropriate resolution to keep your new and old customers satisfied. Had my membership fee been returned, there is a good chance I would have returned at a latter date and also referred your services to others, as I have done in the past. This service is great if you don’t have a local grocery store that carries healthier options. I really enjoyed this app and the products. The only reason I cancelled is my go-to items seemed to always be out of stock so I ended up going to the grocery store anyway. But now I am even more disappointed due to the customer service I received. Forgot to mention, the customer service agent ended our chat after I asked for the corporate contact information to share my frustrations, hence why I am leaving this comment. They told me there was no corporate contact. Funny.

Shipping experiences are unacceptable. The app works well. Thrive Market itself is great. But unfortunately they use a shipping service called Ontrac that is very unreliable. Sometimes an order will arrive quickly, but other times it can take 8 days or longer. I live in the greater Seattle area, so it’s not like I’m out in some remote location or anything. On 2 occasions, Ontrac deemed my package as “damaged” and chose not to deliver it without notifying me. It’s too bad that Thrive can’t get together with a decent shipping partner because then they would be a great option. And yes, I have talked to their customer service many times in regards to my problems with Ontrac. But the problems continue. I am currently on day 8 of waiting for my last order to arrive. Who wants to wait 8 days to receive groceries? Maybe if you plan ahead... I gave 2 stars because the app itself works fine and because Thrive Market itself is decent, but I can’t give it any higher stars then that when their shipping partner is horrible (and their whole business model is shipping groceries).

My Market. Thrive Market is a blessing. With grocery stores carrying more and more food with bioengineered ingredients and GMO it’s getting hard to find safe food to buy. I came across Thrive Market doing a search for organic foods. I gave them a try since I wasn’t sure about how shipping my food to my door, especially frozen items, would be to my satisfaction. Absolutely no issues at all. I was very impressed. Nothing was crushed or leaking, all the frozen food was solid frozen. All the glass items were individually wrapped. This is now my store for my families food. And so many new items added weekly it’s actually not a chore to do the grocery shopping, it’s actually something I look forward too. The prices are very good and lower than what I was paying at the local grocery stores. Thank you Thrive Market!!! Truly a blessing!!

Beyond Impressed. I was somewhat skeptical about using a grocery delivery service. We have used, and actually like, make at home meal delivery services, but have had issues with the ingredients upon arrival. I had concerns about the shipping of my ordered products prior to receiving them from Thrive. No need to worry, I ended up being so incredibly impressed with the care and attention that went into the packing of my shipment! The individual that prepares your order actually hand signs the inside of the flap of the box, in my case Shelly! Thank you Shelly, you’re attention to detail, and pride in your efforts did not go unnoticed! I’m a huge fan of what this business is doing, and I couldn’t be happier with the level of services they are providing during our current National crisis. I feel it should be noted that the company’s CEO sent an email to their customers thanking them for their understanding about delivery delays related to the extreme volume of orders being placed due to the pandemic. I’ve never felt delivery intervals were even remotely excessive, and would say the opposite actually. Our orders were processed and shipped very quickly. Additionally, the message also said that he, the CEO, would be donating the remainder of his salary for the year to the Covid-19 Relief Fund! Keep it up Thrive Market, you’ve convinced this former skeptic, and my family is truly appreciative of the services you are providing us. Thanks to the entire Thrive Market team!

App flaws. The app frequently freezes, even when it’s completely updated (and my iPad is only a few months old, so that’s not the issue). It especially happens when I’m trying to change my Autoship order. Also, the Autoship order page is completely inaccessible within the 24 hour window for changes before shipping. I’ve taken to just cutting things off the list permanently (when it lets me) and getting it at the store. I prefer to control when I spend my money on something. Especially when money is tight. Update: the same flaws above still apply, but now it doesn’t add things to my autoship. I keep trying to add staples that are better price here than the store, but it never shows up in my cart. Again, I guess I’m just going to get it the store and pay the extra 20 cents

It’s ok. Thrive has a few items that seem like a good deal and that I can’t get other places. Otherwise, I don’t like that everything comes in small plastic pouches. I’d love bigger sizes and more sustainable packaging - especially since I’m ordering by mail instead of just going to the store. I don’t want to and don’t order frequently enough to cash in on the Thrive cash. Sometimes the free gifts are great. Often they are not. So while you get a “FREE” gift, your choices are something you’d never consume. The guaranteed lowest prices is not always true or is true by a few cents. Prices are similar to Whole Foods. The Thrive house brand is decent. The GF pasta is not. I order about once every couple months. Frankly, I’d rather support my local economy instead.

I want to like Thrive Market.... But, they are not making it easy. I’ve been using Thrive Market for over a month now and so far I am not impressed. I love the products they offer and the prices, both which convinced me to get a membership. My first order came quickly and with no damaged products, and that was the ONLY order so far that has come that way. With each order, their “processing” time has gotten increasingly longer. Its now taking a week or longer for me to receive my orders and half of them have had damaged products in them. The first time it happened, I did contact them about it and they were very responsive and refunded me the damaged goods, so there’s that. But its happening far too often than it should. Its been 4 days since my last order was placed and it hasnt even been touched yet. I really want to like this service but their turnaround time and handling/packing of goods has been subpar. I would not recommend a membership at the moment, I would give it a few months and hope they have caught up with the demand.

Cancellation is hard. Once I found out they don’t stock cold vegan cheeses, I wanted to cancel my trial. #1) It’s annoying that you require a credit card for a free trial. You are relying on me forgetting and an automatic charge to my card. #2) In my app, I located the cancel trial button. But, when I hit it, it just refreshed the page. #3) Buried in the depths of their actual website is the cancel button. I found it, hit it, was asked about 19 times if I really wanted to cancel. I hit a teal button, only to see a message that read “we’re glad you’re staying!” Oops. I meant to hit the text below it, the text that said cancel that wasn’t a bug shiny button. How about letting people make up their mind about staying or going and making it easy to make that decision? Don’t you want them to stay because they like your service, not because you tricked them into it?Nothing will turn me off faster as a customer than these types of business practices.

Absolutely LOVE Thrive Market!. I cannot express how much I love ordering from thrive! They have a very wide selection of products for many dietary needs. I am a new Paleo and Thrive has made finding paleo compliant products so much easier. I don’t have to spend hours at Whole Foods reading every single label. Also, the prices are so much more reasonable and the products are excellent quality! My favorites are Primal Kitchen Mayo and Green Goddess Dressing. Shipping is fast and I love unwrapping my package, it’s like Christmas for my pantry! I was skeptical about the membership fee, but after my free trial I couldn’t not become a member! Thank you Thrive Market for your excellent products and service!

Grown to really love shopping Thrive. I am so grateful for Thrive! Recommended by friends… I was skeptical at first. I found the website ( I used solely at first) a bit cumbersome. Now that I have gotten used to it- it’s great! What is even easier is the App that I recently added !! So convenient to use for reordering and especially deals ( which I tend to focus on). The quality of the Thrive brand staples I use is second to none and the prices cannot be better!!! I especially recommend the marinara, nutritional yeast, &coconut aminos. The free items are a nice feature to try new products. The packaging is usually great (quick, free & well packed with minimal & conscious packaging as possible. I am also a fan of Vitacost, although, these past few months I have shopped at farm markets for fresh and here for the rest. Pretty pleased with how it’s going!Thank you!

Not the best prices or service. Thrive is very costly for a year membership, the same price I pay for Costco in which I can get most of the items thrive sells for cheaper in bulk sizes there. Thrive says they price match but they do that by giving you thrive cash. The thrive cash expires after 30 days which is also super annoying because mine always expires due to me not remembering or needing an order yet. Customer Support also offers very little help and just says all problems are your fault then ends chat. They shipped the laundry detergent squished in the food and it leaked all over. So they gave me thrice cash which of course expired. I enjoy some of the items and being able to order them to my door since we live in the country now and not near many stores that carry the items. Otherwise, I think thrive can be a huge waste of money and a headache 99% of the time.

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Thrive is the BEST. I joined Thrive about 10 months ago when I started Keto. It is such a great place to shop I would recommend this to everyone who joins clubs for purchasing food and other products you would buy at the store. The app makes it so easy to use and the website is designed perfect. No matter what program your following, Keto, Vegetarian or any other program they have it where you can follow your diet and make no mistakes. Lots of choices, and new food is added all the time. You wont go wrong if you join.

On sure it’s worth it anymore to be a subscriber.. I recently seen that they have upped the price of one of 10 products I keep coming back for. Over the years they have diversified their product list with all sorts of very expensive packaged ones but the basic products that had good price that attracted me to get my first subscription are not anymore expanding. I realize it’s a tactic to get me as a subscriber, but I don’t think I am going to stay on it because I can probably find a competitor that offers these items for same price with largest selection of desirable additional products.

📦Great discounts on my favorite organic brands!. Organic for me and the family isn’t a diet—it’s a lifestyle. There is no convenient, close source—Thrive fills a great need. The app is fast and responsive. The live chat help is a bonus with wait times of instant to a few minutes. One feature that would only make the experience better would be a barcode scanner to make product discovery quicker. Added to = ❤️ BTW: I discovered Thrive through a google search for my favorite chips and found Thrive has deep discounts and excellent packaging and delivery times. Thanks Thrive!

The best way to buy grocery’s!. Love thrive market. They’re extremely helpful, they write there names on the box so that you know who filled your order. Easy to sit at your home and read all the ingredients rather than, take up too much time at the store reading the back of each label. I love to sit on my phone and read everything. I love all the choices from a raw diet. To Keto plans. You can buy all of your products here canned or meat if you prefer. You can even buy wine. They have a lot of great products that I use and it’s definitely cheaper then going to the store. Save money shop thrive!

Fixing a membership. I went to their chat and received an immediate response to my auto pay membership I had not remembered requesting back in 2018. The staff, both Janine T. And Abdullah were kind and patient and helped me with the issue. I was able to settle on a 6 month membership and refund for my first 6 months this year that I never used. I probably signed up for a 30 day free trial then didn’t stop it is my guess. They helped me reset my password twice.... Ug... very patient and understanding and professional. I also very much like that when we have a membership there is a family in need to gets it free. Thank you, again! Diane A.

Don’t trust this app. It’s a scam.. After two years of using this app, I wanted to take a break and cancel my membership. You have to contact them thru chat. When I asked them to cancel my membership, they lowered the price from 59 a year to 39. When I declined, they asked me if I rather pay 29 or 19 or 9 a month. For the same membership?? Then they wanted to give me a year free??? I m so confused. How can you play with numbers like that?? Super scam. Don’t pay the membership. There is no membership. They just come up with any number they want.

Best ever…. I have been a member for many years…. Service is superb! Even at times when a box was delivered and an item broken they handled quickly! I do want to point out they pack the box carefully - wrapping all items very well…. Items are also priced better than most stores…. Overall this company gives me opportunities to try products at a great price or for free… budget wise it has been brilliant! You were a life saviors during Covid start… I was already hook before that…. Thank you so much for great service and convenience in shopping!

Honestly just ok. The prices aren’t that great of a savings and for gluten free stuff and dairy free I have more selection in stores like Sprouts, Whole Foods or Wegmans. It’s also extremely hard to cancel, and it’s not easy to make a return, either. I ordered shampoo which didn’t work for me at all, and apparently you have 21 days for them to give you a store credit so instead they didn’t cancel my membership but gave me a $10 credit for shopping which wasn’t the price of the shampoo and conditioner set, and I wanted to return body wash as well, so a fraction of what I got and didn’t like. Its hard to cancel the membership, you can’t just do it online, and I only wanted to get it temporarily which is frustrating. It says cancel anytime but that is not true.

Most Understanding Service. I moved recently and changed my address on the app, but I didn’t change it completely and so my package wasn’t delivered. I chatted with member services and they quickly updated everything for me within minutes and I didn’t have to call. I messed up the address a second time, messaged them again and the order was already processing. So they told me they would reach out to the courier. Thank you so much Thrive. I made a few dumb mistakes and you had my back. I love you.

Super happy with Thrive. I used to live in Boulder, Colorado and was fortunate to have everything healthy easily available so when I moved to my Illinois hometown 4 years ago I got a Thrive membership because of much less availability. I’m so happy with Thrive except I will say that a few of my favorites are not available anymore because replaced with a similar Thrive product. Most Thrive products are surprisingly good but I do have to order favorites elsewhere now. I’m not complaining because it’s a business decision, just my opinion.

Be aware they will not let you cancel membership easily as you wish. I really really wanted to like Thrive Market because I have seen YouTubers promoted it. I bought the membership with no hesitation. Then I browsed the app for the next 1hr, couldn’t find anything I really want to buy. Then I reached out to the agent via live chat, to request cancelling my membership. I was not able to!! They gave me like 40% off for the first order, $29 off for the first year membership, $15 off for the first four orders. Whatever options they just don’t cancel your membership. I accepted it, decided it to give it a try. After another week’s browsing, I barely added 5 items into my cart. I understand people who like it, but it is just not my type of groceries/food store. I connected to the agent again to request for cancellation. Again, they offered me option a, b, c, none of them is canceling the membership! I was so upset! What kind of company this is! You can’t hold customers like this. This time, I directly said to the agent, cancel my membership, no hassle, no other options. She told me my account will be closed and refunded within 3-5 days. Will never recommend to anyone else.

Bought membership. Bought membership, but now, you’re out of the products which were my reason for buying the membership for my specific dietary needs. Also, I had to change my AutoShip because we were going on vacation, and two weeks later, items were removed from my cart without notification and are now out of stock, and completely unavailable with no explanation. I’m very dissatisfied with this specific issue.

An awesome grocery store. Thrive Market is such a great online store, it’s literally what they have in whole foods for such a Cheap price, with awesome discounts and free things almost daily! The customer service is unbelievably helpful, and always supportive to talk to, and understanding. Although there has been 2 problems in my shipments (1 open product, and a late shipment) I gave them a call (somewhat hesitant) but each worker was so nice and patient. I highly recommend this to anyone on a keto diet, looking for discounts on great quality food, and I know for a fact that Thrive Market will ‘Thrive’ as a ‘Market’ 😂 puns. Love this app!

They mean the slogan!. “Belong to a better market” is the slogan on all the boxes I receive and they mean it. Over the course of the pandemic they have kept us updated on procedures and shipping times constantly through emails and alerts on the app. I also recently received an update about how they will be responding to the systematic racism in the US. I am happy to pay the membership fee to be part of this “better market.” They always have the gluten free/paleo/dairy free options that I’m looking for and searching items is easy. The packaging is easily recyclable and/or reusable and the items are always carefully packed. The shipping is also unbelievably fast!

EPIC. It’s addicting. I just placed my first order and saved $60!!! Not to mention the scale that this app uses to compare prices is...generous. You will pay AT LEAST, if not more than half of what you would pay at a major retail distribution. While everything is a great price I would recommend downloading the app “thinkdirty” when using Thrive. Because of fragrance regulations most companies don’t have to tell us the harmful chemicals in their products related to the fragrances. You’ll be amazed to see how you can change your household from a toxic wasteland to a SAFE, CLEAN, environment! Thanks Thrive!!! DONT FORGET TO CHECK OUT “THRIVEGIVES”

Save your money. There really is no benefit to Thrive. You have to pay $60 per year just to be a member, and for that you don’t even get free shipping unless you spend $50 on the order, and the prices are usually the same or slightly higher than WF or online. Many items are out of stock for months, and I’m talking about grocery staples like canned tomatoes, not obscure specialty items. Oh but you get free gifts as a member….as long as you spend $50 on that order. I commend them on how many people they have managed to get to sign up. It’s laughable. Pay us a membership for the benefit of the same prices you get anywhere else and pay us for shipping. And we’ll ship slowly, but tell you it’s because of the environment, not because it’s cheaper on them.

Annoying to cancel. App is ok, selection is decent. But I live in a major metropolitan area with a grocery store less than a mile away that sticks all of these same things with not much price difference, so it wasn’t worth it to me to pay $60 a year to be able to shop here. When I tried to cancel, there is no way to just cancel your membership in the app by clicking a button to do so. You have to start a chat, talk to a robot first and answer multiple questions about why you want to cancel, then get transferred to a person who tried to offer you a discount to stay, before they eventually cancel. Frustrating process that takes a whole 10 minutes to cancel when they could just put a cancel button on your membership page.

Wonderful selection of healthy foods!. I have been ordering from thrive market for several years and I am never disappointed. Obscure items that I need for my gluten free, dairy free lifestyle are so easy to find. And customer service is excellent. My only complaint (and it’s not big enough to lower my rating) is that, occasionally, the packing is not done well enough. Not infrequently I order cartons of almond milk and one or two are damaged and not drinkable. I’m always reimbursed, but I’d rather be able to count on getting I undamaged cartons. But overall, I couldn’t be happier using Thrive!

App works great. Thrive is easy to recommend because orders are filled quickly and packed well. The items are always just as expected with no issues. The prices are reasonable and they have a ton of specials. The app was easy to use. There were no issues with navigation, product selection and availably, or check out. The app loaded quickly and had no technical issues. The app made shopping only slightly quicker. I don’t see a genuine need for the app, but since I have a ton of space on my phone, I got it. For me, the website works just as well but if you’re an app person then this one is great!

Very frustrating. This is the worst app shopping experience I’ve ever had. Almost every time I place an order, I get an error message that says an item can’t be shipped to my area- but the other items can, so it doesn’t make any sense. I was told by customer service that that item was low inventory. So why can’t I get it then? They checked again, oh I guess it’s out of stock. Then why was it allowed to put it in the box?? I shouldn’t have to have customer service assist with my orders! I should be able to select, purchase, and be done! It should be EASY!

love this app. membership is fairly cheap and you can save a ton of money with the auto ship program. i live in a remote area so it's difficult to find a lot of vegan items locally so this app and the membership fee is totally worth it. plus the items on Thrive Market are wayyy cheaper compared to Whole Foods or even in some cases, Wal Mart. you can earn free shipping without spending a whole lot too. i don't you ever buy subscriptions for anything, but this one definitely seems worth it. currently there is a 30 risk free trail. i'd encourage anyone to give it a try

Membership Policy is scammy. Service is meh. If you like it and this app, cool. But, you need to understand that the process to cancel your membership is painstakingly long and intentionally obscured. On your account details, you can easily view your membership and renewal date (which is set to Auto-Renew). The app does NOT offer the ability to make changes to account. Instead I had to make changes through the desktop browser: 1) Click FAQ ; typed “How to cancel my membership?” FAQ informed me to connect with chat. 2) Click Chat ; connected with a bot ; typed “cancel my membership” where it auto filled to a selectable option ; advertisement ; it asked a few questions then connected me with an agent. 3) Repeated “I would like to cancel my membership” ; they pulled up account info ; tried to sell me on several different memberships ; had to refuse 3-4 times ; finally went through 4)Membership is officially cancelled. HOWEVER, if I order anything this year my membership reactivates and goes back to Auto-renew. 5) Also, There is no option to remove current payment information from my account. So, I have to be vigilant and make sure I receive no additional charges.

Saved My Life. Thrive Market has been a lifesaver for me since the onset of COVID-19. I have upper respiratory issues and can no longer go into public settings like grocery stores. My local grocer took a while before they started offering online shopping, delivery and curb side pick up. That’s when I discovered Thrive Market! They have been fabulous through this chaotic time. The front door delivery has change the way I now shop. Don’t know what I would have done without them during this difficult time. Dr. Carey Yazeed Host of Beauty, Brains & Business Podcast

Great, but frustrating. I love their products, and their prices however, the app is frustrating. First of all, it doesn’t work well with voiceover, which is a text reading application. Second of all too many steps to finally get to your order that you want shipped. I usually end up calling them to get help. They do have excellent customer service. make the app less complicated! Eliminate some of the steps just to get your order shipped! Look at the app, called Instacart, it’s very user-friendly, voiceover, loves it, it’s easy, unfortunately, they don’t have all the wonderful products that you have that’s why I have to spend some time each month tearing my hair out using this app.

Poor Choice of Delivery Company. It is disappointing that one cannot browse through the items before you commit to their subscription for one month or for one year. I am so disappointed in this company for using a delivery service (OnTrac) that is constantly causing problems with delays. Jess yesterday, their tracking system showed that my box was on a truck out for delivery. At 8:12 PM, it still showed that but no delivery. The next day, the tracking system switched my package to being delayed because of bad weather conditions. I find that hard to believe because I only live 10 miles from their facility. This is the third problem that I have encountered with the delivery company that they use in Thrive Market refuses to change companies. It’s time to cancel my membership.

Poor Customer Service. I have been a long time member of Thrive Market, but due to certain circumstances had to discontinue use for about a year and a half. I finally, and happily, renewed my membership in June only to be charged a membership fee AGAIN two months later. When I contacted Thrive about this they said there was nothing they could do. So, now I’m basically paying double for a years membership. I asked for an account cancellation, and obviously a refund, which they were happy to do instantly. They still have $60 of mine that I paid in June anticipating a years worth of happy shopping. I wish Thrive would train to put a little more effort into their customer service/retention. I’m extremely disappointed and doubt if I will ever renew my membership again after this.

SCAM. If I could give 0 stars I would. I cancelled my account 3 months ago and still got charged, I brought this to their attention and they said sorry we can’t refund you and eventually they were able to confirm they cancelled my account. There is no way to remove your finances from your account with them and there is no option to ever completely delete your account. Even if you cancel they still have all of your information and share said data. If you DONT want them to share your data expect an email with a million steps on how to delete an account/ remove data. They do not make it easy for you to cancel/ delete an account and they will charge you after cancellation.

Extremely pleased with Thrive Market experience!. I am extremely pleased with my experiences working with and shopping at Thrive Market. I find their App easy to use, my items are packed with great care, and on the one occasion I needed customer service assistance, they were thorough and timely with their response. I enjoy the free gifts offered and have tried some new products which have become staple items simply because I was given the opportunity to try them for free. The discounts definitely save me money compared to what many items cost locally. I highly recommend this company!

Healthy Life. Discovering Thrive Market was the best thing ever! I used to only purchase my snacks from here, but now I’ve discovered many items that could help me improve my healthy lifestyle. I’m a little obsessed with trying new things that could enhance my well-being. I feel that Thrive Market created a cheaper avenue to fill that obsession. The biggest perk is that it isn’t as costly, and they give away items you could try FOR FREE! This is the most amazing app ever. I think I’ve been a member for over 5 years & I'm still discovering majorly excellent things about it.

Delivery problemd. The food selection is good especially for special dietary needs ie gluten free. I’d like to see a low sodium selection if possible. I have high blood pressure so always looking to reduce sodium. Delivery is better but getting my order the first few times was pretty bad ie they lost one package or it was ruined. I don’t order any perishables now because I’m not sure the shipment will get here in a timely manner. Even with some delivery problems, I will remain a customer because the food selection for special diets is pretty good. And the items we’ve ordered are delicious and nutritious ie we order many gluten-free, sugar free, low fat items

Not Perfect. Although I have to admit the prices are great and the cost of membership still puts me ahead since I order frequently, my biggest complaint is the out of stock items. It happens too frequently, and I don’t mind waiting a week or two, but I’ve been waiting over a month for my main item. I have 24 items in my cart and I refuse to place my order until the main reason for my order comes back in stock. Not the greatest business model, IMO, since I can get the item elsewhere (at a considerably higher price though).

Second Time at Purchasing Opinion. I live in a rural area so it’s great to be able to buy items not available in stores. The chat service is nice and has been helpful. My one issue is that it is difficult for me to read the labels of products. Even enlarging the picture is not helpful sometimes because the original picture is crummy. Also, I was interested (and purchased) make up but there are no indicators of actual colors. Reviews were helpful but I still feel like it was a grab in the dark. I would like more explanations/details for using and comparing all items, especially non-food selections.

If You’re A Student You Need This!. I love thrive market . it’s free delivery for grocery purchases of forty to nine dollars or more has been a lifesaver . you get great deals. Sometimes you can get to try free items and not just sample size but really experience an item and it really gets to allow you as a student to enjoy a much larger variety of products. I think this is basically the online Costco Whole Foods I recommend type marketing anyone and everyone. I’ve been using Thrive Market since 2016 and I really love it.! I hope it works out well for you as well.!

Great!. Living in a rural town, I love being able to get things from Thrive Market that I am unable to find in my town at decent prices. My only suggestion for the app that would make it so much more handy is a “Save For Later” option for items I would like to buy but that I do not want to buy right at this moment. Currently, in order to keep track of things I want to purchase in the future (but not in my next order), I “love” the items, but this gets jumbled with items I have purchased and already know I love. Otherwise, great app and initiative behind it!

Brand vetting. Years ago, I heard Gunnar Lovelace talk about the eco-conscious and sustainable foundation Thrive Market was developed upon and the third party testing and vetting brands go through before being sold by Thrive Market. The idea of a no middle man market where the research into companies was done AND it’s at my fingertips was appealing. I joined immediately. The variety of items carried continues to increase but quality, customer service, accuracy and timeliness of order arrival remain outstanding. Very thankful for all who created and work at Thrive Market. Thanks, ya’ll!

Items I can't get in my city. I’ve been using Thrive Market since before there were items in the drop down menus! I’m enjoying the addition of organic sulfite free wines and the meat options which are consistently good. I enjoy the convenience of Thrive Market and the opportunity to buy items unavailable where I live. Enjoying Thrive brand items and love the perks and “come on” specials! It’s important to me, my family, and patients to have resources for truly wholesome food. Health is an inside job. Food is our medicine OR our poison.

2 years later. I thought I had made a mistake after signing up to Thrive Market - I’ll never use it, it’s too expensive, etc. 2nd year into membership and I am so happy I invested in my family’s health. I can find so many favorites every time I shop. My husband loves the auto ship so he knows when his favorite snacks are coming to the house. I think it’s an amazing value and I have more than saved on my membership. The absolute best customer service anyone could ask for - every single time.

Very pleased. I’m gluten free and mostly vegetarian. Thrive has been so helpful in making my diet affordable. They also have so many great snacks for my one year old which is a huge weight off my chest. I hate trying to figure out what is actually healthy for my baby in the middle of a busy store. I also really appreciate how many sustainable options they have! It’s also great that you can switch what address you want things shipped to. My only two complaints are that they have gotten rid of some of my favorites recently and that you can only get frozen items in big orders although I understand the reasoning for it.

Love Thrive Market & the ease of their app. I love thrive market & their low prices & specials; the app is one of the easiest ordering apps I’ve used! I also look forward to the freebies & free shipping that comes with ordering enough. My only wish is if there was a save item option if I want to wait till next order (they do have a very well organized favorites section) & also with the free gifts were all listed in the app instead of digging through my emails for the ones still available.

We love Thrive!. We have been members with Thrive for about 5 years. We actually prefer to purchase in person more and less online. But….Thrive does an amazing job now texting deals around what you purchase and things you might like. Even with regular shipping we get our order in 2-4 days. One thing I love is that the packaging is well put together and looks like someone really cared about what you bought. We probably should use this more…but just know the members is worth it!

Customer Service is Horrible. I have had several problems with this company. First, I received a damaged product and was only able to be refunded with a coupon, which expired before I could use it. I was able to get another coupon, but I don’t order often, and it expired as well. So I never got the money back for that. I decided that I didn’t want to remain a customer with them but forgot to cancel. My account auto renewed, which overdrafted my bank account. I contacted Thrive immediately to cancel and refund the fee. A week later, I still hadn’t received that money. Contacted support again, spoke to the same customer service representative, and they explained that my account hadn’t cancelled due to a “system error”. At this point, the company owes me about $70 and I’ve never been so disgusted to be ripped off by a company claiming to be doing so much good.

Beware you can’t cancel account. You won’t be able to delete your credit card information off the account. It’s like they hold you hostage. You have to jump through hoops and stay in the chat line forever to cancel. They manipulate the account so they get there membership payments no matter what. After reading so many other reviews I might have to call my credit card and close it down because even after Thrive “so called cancels” your account they still charge your credit card anyway and then you have to fight to get your money back. What a scamming hassle! Thrive better change there APP or they will lose many more customers. The app isn’t honest either there are 200 one Star reviews and it doesn’t show it. You can only see them if you go to critical.

Love Thrive Market. What can I say? Yes, you have to pay a membership fee, but shipping is free when you place an order over $49 and that is not hard to do when you are eating healthy...AND the prices are amazingly low compared to other markets. Primal avocado Mayo is only $8. At Kroger, it's $12 for the same jar. Add up your savings by shopping through the year and you more than pay for that membership, not to mention the gas you save by not having to drive to a store!!! If you buy organic and whole food(s), this is a great place to do it. PS They honor military members with a free membership. I so appreciate that!

Great App!. I already loved Thrive Market, but that app makes it even better. I use the app throughout the week to add items to my cart as I think of them. Once I’ve filled it enough to get free shipping I checkout in one easy click and the goods are at my door within the week. This flow has nearly eliminated my last minute trips to the store and the icing on the cake is that i don’t have to keep up with a list of “things to order” since everything is already in my cart. thank you Thrive Market for your amazing ideas and even better execution!

Thank you Thrive!. I love this company! I can get organic canned goods, coffee, my joint supplements, and other organic products I was already buying from a large grocery store, for much less. For example the supplements I take for my joints are $5 less here than what I have been paying. Recently we were approved for Thrive Gives because my husband is a disabled vet. So now a lot of things I wasn't buying the best of(like tuna)because of the cost, now I can get here for a cost I can afford. Feels great being able to put better quality food in our cupboards. Thank you Thrive!

Great products but not cost-effective (don’t kid yourself). We heard thrive market was a great way to get high quality products for a good price. We were especially interested in the meat options. After signing up, we found a few items our family would like but mostly it was what you would find in a Whole Foods or similar store. The $120 meat box had rave reviews and folks thought the portions were generous for the price. We received ours today and just cancelled our membership — the meat looks to be very high quality however we could have bought the same at our local ‘fancy’ grocery for about 60% the cost. The convenience is nice but there is no way you will remotely save money by using this service.

Terrific Service and Products, so Happy tp found them!. Starting week 4 of keto, things were starting to all taste the same. Spending a lot of time looking for parking at the grocery store because I was replacing about 90% of my stored staple items. We are grocery challenged in this location. I was beyond satisfied with my first Thrive order, love their new sugar replacement, better than Swerve. And the ketchup! I was having physical withdrawals for ketchup. Thought a “keto friendly substitute would be bland or have a horrible fake sugar taste and aftertaste.. it is really great good. I am starting to gather what I want in my second order. Excellent!

Charged $60 without consent. I made my very first purchase from thrive market, which I haven’t received yet but I’m hoping it will actually be worth the order. However upon checking my account this morning I was charged $60 from Thrive, and when I opened thrive to see where the charge came from it was a membership fee. I did not at any point sign up for a membership nor was I even offered to become a member. They automatically signed me up and then charged me. I’m obviously irritated by that because for one it feels like theft and for two I haven’t even gotten my order yet to see if I actually would want to be a member. It’s literally been 2 days since I opened the account so there’s no way it’s a 30 day fee either. So now I just plan on disputing the transaction and deleting the app all together. Can’t trust a company that does that

Intuitive. I’m a first-time user. For the most part, I found it easy to navigate. They thought a lot about customer experience. There are several features that I would like to see on other retail sites. I love how the “keep shopping” tab is always handy at the bottom of your cart. Also, there’s a convenient swap feature. If you’re looking at an item that’s similar to one in your cart, you can just “swap” it, rather than adding the item and then going back in to delete the other. Looking forward to getting our first shipment.

Best app and store ever. Amazing app/company...and I'm a VERY picky consumer. I rarely write reviews, but this one deserves the credit... Awesome product selection and prices. App works absolutely seamlessly and super fast (which is hard to come by). The small annual membership fee pays for itself 10 times over in prices/savings, and by offering free shipping with a $49 order. Everything arrives SO carefully packaged with care...Items are shipped as if they were expensive, fragile products ordered from crate and barrel. Just amazing all around. Love love love it. The ONLY thing I wish for is faster shipping. But we are spoiled in a world of same day deliveries these days. With how carefully every order is packed, I can see why shipping is not immediate. Still wouldn't hesitate to order. P.S. I also love that I can donate to a family in need with each order (zero pressure to do so, but the option is there if you want to donate anywhere from $1.00 to xxx). Amazing all around. ⭐️⭐️⭐️⭐️⭐️