OfferUp - Buy. Sell. Letgo. App Reviews

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review rating. there are a lot of fake people. either they write " is it available", or " i am interested", BUT then after that they never respond. on a desktop or somewhere else is there a button that they might easily accidentally push? it gets annoying to have so many people inquire about your producr but then they never respond back. hard to say if they are fake people or what. it takes time away from your hands too. also is there any way in a phone or iphone to look up a person by their profile name for easier look up?it would be easier for buying too or selling lets say that person not familiar too much with offer up but they asked you to let them know if you have more items of what you sold them to let them know. and is there in settings to unblock people? once their blocked is there anyway to look them up of anyway of finding out who you've blocked. because then in the future you find a post they posted to sell but can't offer because we blocked them. yea maybe that one time theh said they were coming but never showed up so we blocked them, but then who knows maybe that person was real and not fake but had an emergency. so now has a post. wish there was a setting to see all the people you have blocked to unblock?

Finally an App For Everyone!. This is a great app for buying and selling. It is easy to use and a great tool for people from all walks of life. I use it everyday. I look around my house (especially my garage) and half of the Item came from OfferUp. And nothing looks second hand, the products listed are virtually always new or like-new. I have been a user for going on 8 years and I have yet to have a bad experience. That’s why I had to take the time to write this review today. And believe me I am telling my friends and family the same thing. Whether I am buying for myself, my friends/family, or my business I highly recommend this App. As for selling, this app has proven to be a life saver. When I’m low on cash I simply post a few more items or lower my asking price maybe 10% and Boom. Someone wants to meet and give me money for what I no longer want. And since most people are both buyers and sellers, I have personally witnessed mutual respect for both parties. I can’t stress enough how this app is useful in so many ways to everyone. I mean ask yourself… do you like cars, electronics, tools, clothes, toys, or MONEY. If you answered yes to any of those than do yourself a favor and download OfferUp right now!

My location also Scammers. I live in a rural area and the location it shows is not correct. The main reason I wrote this review is because since I'm in a rural area and all there happens to show on my feed for this so called "selling" app is fake people who don't even live around my area. They also decided to put their fake phone number on the selling item and want you to message them on that. I was hoping to find some people around my area actually selling stuff on here, but sadly I haven't found one real person on this app. Forget the one star it doesn't deserve stars for the fakeness this portrays Edit: I had to put in my input about selling on this app. Now I never thought I was going to use this app to sell something but I did and I shouldn't have. Now I have experienced selling stuff on other apps and this one is plain stupid. I don't know who the genius behind this app thought it was a good idea to make it where if you add a debit card the funds are not available for 5 business days. Now this app decides you have to have the money in your account for their app. Now all this does is create a more annoying problem and that's waiting for your money to hit your debit card or bank account. It's already frustrating enough that they hold your money on the app instead of automatically transferring to your debit card. I don't recommend selling on this app nor am I EVER selling on this app again. Does not deserve a star

Poor customer support.. I reported many suspicious postings, cars in particular, and all the responses I got from customer support were generic, ready written texts. No action was taken since the suspicious posts continued. I'm looking to get an inexpensive car for my daughter and I keep coming across the same car under different posters in different locations. When I ask the seller for more info I get a response asking for my email address. I reported all of this with no action taken. It seems OfferUp doesn't care about the safety of its members. After a full month now nothing has changed. I keep reporting suspicious posters and keep getting this generic, auto response same wording responses from OfferUp. It is very easy to see these suspicious posts, the ones for selling cars with ridiculous asking prices in particular and the ones which ask for your email address. Even after flagging the suspicious posts, and you don't have to be a rocket scientist in order to see them, nothing is done! Another month went by and unfortunately nothing has changed. The malicious, suspicious posts continue. I report some of them but these posts continue under different "sellers". It is beyond me to understand why offerup doesn't delete these posts as soon as they appear. It is so obvious to recognize these suspicious posts. Anybody who's looking for a car beware!!!

Data mining app with limited functionality. If you’re looking for a basic app that collects your data, and limited functionality, this is for you. Examples of things that don’t work well: 1) when you want to end a listing, you’re required to say who you sold it to, or that you sold it elsewhere. Sometimes I just don’t want to sell it. Should be an option to not provide them more data. Furthermore you have to separately archive the item - seems like it should be done automatically or have the option to archive more than 1 at a time, as a basic function. 2) when there’s a rude user messaging you, and you report them, it goes into the ether. They can’t tell you how it’s resolved. You’d think they can look into the problem and let you know how they handled the issue. Seems like a basic courtesy. 3) you can’t turn off notifications for their “helpful” suggestions. I want notifications of other users who are messaging me, not “suggested” promotional items from OfferUp. When I escalated this issue, the response was to turn off all my notifications, which turns off notifications from other users too. When I pushed back saying there should be an option to stop those “helpful suggestions” notifications, they kept reiterating that the app isn’t designed that way. Again seems like they do not care about the end user experience and simply want to funnel you into basic pathways so they can collect as much data collection as possible.

Terrible App. Update : this app is trash! Complete trash. Still bots and scammers galore and now they are banning accounts with the vague explanation of community guidelines. Stay away at all cost! I’ve been back on the app no more than 3 days and I’ve been banned. Lol. I wrote and email asking some questions about selling an item and that’s the first response I received back. Maybe I broke guidelines in the email? Who knows? Who cares at this point? Will never use this app again. Would rate -5 stars if I could. The app itself it's ok. 1.99 to bump an item is flat out crazy though. What if the item you're selling is $5? Lol. Bumps should be free everyday or every other day. Something reasonable. The purpose is for the consumer to post and sell. If the consumer starts to feel that their items are being drowned out then why not go somewhere else and post? I'm sure they're are a few of these apps out now. I'm no computer person but I get the feeling this app is flooded with spammers/bots. I will receive messages from three different people basically making the same offer to me. None of them respond back when messaged. Not sure how the posting works either. I can scroll down for maybe 2-3 seconds and I see the same items again. At first I thought I was mistaken but it happens everytime I sign on. I don't see my item listed when I scroll either. Overall the app does what it says it does. Hopefully it doesn't turn into another Craigslist. Seems they are on their way though.

I loved the app but…. I loved this app and appreciated how the developers has created this app. There’s so much interesting and exciting stuffs to buy for good deals. However my experience with the sellers is otherwise unpleasant. There’s many experiences that I find it unappreciative and I understand there is a lot of odd people out there to work with. For example, I saw the new item and made an offer, the seller did respond but with very strange and ominous message which I immediately find it to be suspicious. I told that seller I decided to not proceed ahead with the deal due to uncomfortable of that message. I was blunt about this to the seller then that person sent me horrendous messages. I ignored that person the right away. Also when I made an offer, the sellers are obliged to let users know about their offers already sold or take down the posts. I’m sick and tired of seeing so many similar vehicles sellers posted even after they claimed they sold it. I told this girl in Worcester after she posted white Impala on offer up after she told me she has already sold it then few weeks later, posted the exact same car. I made an offer with suspicious and she claimed it’s sold ‘again’. I told her about the same thing weeks before, she said she never do such a thing like that. This is the problem. The “sellers” like her should be banned from offer up for gaming around with the users. It’s not cool. I will change the rating when it’s being improved.

I WAS SCAMMED ! DO NOT USE !!!!. i posted a phone for sale and a woman texted me inquiring about buying a cell phone from me and insisted on me using PayPal so once she got my information she told me that she sent me $180 and that I needed to Check my email FOR an email from PayPal , The email from PayPal was stating that the money had been deducted from the woman’s account and sent to my account but it hadn’t been deposited into my PayPal until I sent a tracking number for the shipment of the phone to a specific email and once I did that immediately the $180 would deposit into my PayPal which never happens ! Once I left my post office with the tracking number i attempted to send the tracking number to the email and the email bounced back two times telling me that the email that I was sending the tracking number to did not exist, so then I went to the PayPal FAQ’s and I clicked on “ I see a payment but why haven’t I received it “ q question and they said that I had been a victim of a scam because people are able to create a forged PayPal email stating that you have been sent money but you need to send a tracking number in order for your money to deposit !!! so do not use this app because people are scamming with PayPal !! i literally wasted my MONEY and time and LOST MY PHONE AND there’s NOTHING I CAN DO ABOUT IT !!!!! IM SO UNHAPPY IF I COULD PRESS CHARGES I WOULD !

It was a good app…. This app is the best by far to buy and sell. When I first got this app, it was just you chatting with actual owners of used items. However, the feed is now flooded with stores selling their products on the app. That’s not a bad thing of course, but if you’re like me seeking for actual owners willing to sell a particular item cheaper than these businesses, searching and finding such item becomes very difficult because all you see are stores selling the same item because they upload so much of that same item. It would be great if I can toggle between seeing items by businesses or individuals or both. Update: This problem still persists and is even worse. Went to search for an iPhone model and all I could see were almost same pictures on almost every post from the same user handful of users. These businesses spam the results to where it’s difficult to find others. It’s very aggravating. At least they shouldn’t be allowed to upload so many of the same item - it’s spamming. My suggest like before, there should be some form of identifier which shows that a user is business with an actual brick and mortar store. And there should be a way to toggle between the results from these stores or regular people or both. They’ve been a lot of other changes that have been made that not beneficial to us as users. However, this is all I care about the most

This app has gone to crap!. Update: I didn’t think the app could get worse but it has. This time directly attributed to the app management team rather than the users like i stated in my original post. They decided to add add to the app. I mean the worst kind of ads. The app already had tons of ads in your messages, at the bottom of the search, a bunch of fake ad listings that took you to the internet, but for whatever reason, they now added ads double ads that pop up on your screen after viewing an item. You close one and then you have to wait on an other ads timer before you can return to your search query, I am deleting this app definitively this time. Original: When it launched and up until 3 maybe 4 years ago it was flawless, it was mostly if not all user to user selling. I’m not sure when but OfferUp has now been riddled with stores flooding the listings with thousands of their inventory so whenever you search something now, you go through pages and pages of stores inventory’s selling at premiums offering fake credit that ach draws from your account weekly bi weekly or even monthly, the catch? Paying monthly you pay double the price, weekly 1.3 and bi weekly 1.6 the price. I’ve never done it but I spoke to a few of them about their financing options. So if you are trying to get an item at a budget price from another seller, it will take about 10 to 20 times longer just scouring the pages of filth from these stores

Let Go of Let-Go. Sure, I’ll rate the app, since your automated system asked. Frankly it pretty well is 1/2 as good as it used to be. Since merging w let go it obviously observed a bunch of undesirable “let go” traits. The biggest one that irritates me is the way the posts are displayed in the feed. The old OfferUp search and layout was pleasing to the eye and aesthetically pleasing to the eye. Even worse now the app changes the pictures for the listings by cropping the images so you can’t even make out exactly what is being posted for sale. AND to make this issue a problem even further is that once you click on a listing to see what it is the image is cropped even more. What good does it do to take clear close-up images for our listings if the app is going to pear the image down so buyers won’t even click on our listings cause they can’t tell what the product even is. I have screen shots I’m willing to show and discuss further if anyone were to care and contact me regarding this issue which will surely eventually drive users away if a decline hasn’t already been noticed. We’ll, or rather you’ll see I guess. The other gripe I have is of how painstaking it is to edit our favorites lists/boards. Can you please make that way less annoying. I have enjoyed OfferUp for years, I would like to keep enjoying using it. Please revert back to your old ways and let go of all things Let Go.

Glad its free. There is a reason craigslist reigns supreme. Yeah craigslist might charge you $5 for some ads but for me it is totally worth it to avoid all the spam and bogus reply’s to my adds. Offer Up is free and it is easy to upload/creat an ad. I just find it frustrating that lots of information is not required on this platform as it is on craigslist and I feel that I get a lot more fraudulent responses to my ads than compared to craigslist. Offer Up could be seriously improved to surpass craigslist if they gave it just a few more tweaks. How about this for an idea: requiring every user to pay a fee to “join” and then make all the postings free. Just a thought. I am so over all the spam and fake responses or bot calls from ads though. It would be really nice if there was a place to post items for sale that had the traffic that either Offer Up or craigslist offers but does a really good job of screening users to avoid all the unnecessary non-sense. Also it would be nice if vehicle ads were required to provide the VIN number as validation or authentication for posting an ad. It wouldn’t need to be on display for all to see but hopefully it would cut down on the fake ads. Also for vehicles please make mileage a requirement for posting. When I am shopping for a vehicle I want to know how many miles it has on it.

Worst app for selling. I sold an item through this app with no problems. But when I tried to sell my tv (just a regular old boring tv) they removed my post for violating “intangible items” policies. I read all of the articles on their policies and guidelines, and found absolutely nothing that I could have violated. I also couldn’t find any specific information about what is considered a violation or why my listing was specifically removed. I reposted it so many times with different (improved) pictures, slightly different description, etc. I’m a very thorough person with attention to detail so I did ensure that I met all guidelines, used good photos, included adequate descriptions, etc. And I was selling a tangible item that would be picked up immediately upon purchase. At one point, I had multiple people willing to buy the tv and then they took down the listing and all the conversations. So I simply can’t sell this item at all with no explanation and no way to contact customer service. Super frustrating. I’m deleting the app because of this. It’s simply not worth it when your posts are just deleted for no reason at any point in time. Sellers beware: if you use this app, save all your listings in your notes app and contact your buyers immediately on some other platform (like discord) because if your listing is removed, there is literally no way to contact your buyers again. Or just be smart and use an actually functional buying/selling app.

I love the app. It’s perfect for selling your outdated items, unused items or reselling new and used items for sellers who can answer back quickly and who can have customers meet up with them quickly. If you answer and can meet them at their earliest convenienc you will sell a lot of items fast! People want a deal so be sure you price a little higher than you actually plan to sell it for in order to make money on the item. Otherwise price it as firm by pressing button on the setup portion that says price firm so people realize you are not going lower. You can see what is trending/selling that month in emails OfferUp sends you if you sign up for their push notifications or ask for emailed tips from offer up. Different things tend to be trending every month. One thing that always goes fast is electronics/cell phones/computers/ and have decent profit for seller. If you are selling books and have there are probably better places to sell them than on here. The app is responsive to questions and answers the?’s I send via email fast. Just make sure if you are shopping you do it in the timeframe they set out. Read the policies and follow the protocols/rules quickly and you will succeed.

I love and hate this app!!!. I love to meet in person and buy or sell. But I have never been able to buy things and have it shipped to me. I tried to get an answer and talking to a person is impossible. I’ve missed out on many items at a bargain that I’m forced to buy from somewhere else. I want to spend money on offer shipping but can’t. I do love the shipping program. I save money. eBay shipping is pricey especially when using priority, offer up uses priority but bigger boxes and heavier weights are divide into small med large. The boxes are bigger than usps flat rate and cheaper. It cost 9$ for a flat rate envelope and only 3$ through offer up. The most thing I hate on offer up is all the fraud some ppl try to do. There has got to be a better way to screen for fraudulent sellers and more response from offer up to fix it. If they tell you to send money other than offer up it’s a scam. I’ve had some say they’ll deliver it because they happen to be in my area even if they are from out of state, then they say I’m on my way just send partial payment and just give the other half on delivery. They never come. And no one will reimburse you. That’s the good of eBay they will screen through the transaction and flag it. Other than that offer up is great. Best for local pickup and selling!

Great app. I do find I use this app quite a bit as second hand stuff is usually cheaper than buying new. Usually. All item interactions are grouped into sections which is convenient when you’re looking through multiple items or sellers. I do get annoyed at many of the sellers though as they often don’t respond so if I’m looking for an item I have to message 8-10 people just to get a response. The rating system is also fixed. You can’t review someone unless the seller marks you as the buyer. In essence I’ve had questionable interactions and then do not get marked as the seller I assume so I don’t provide any negative feedback. I don’t sell many things but their posting system is very straightforward to post an item. Although, if you have the item up for a while, it seems better to archive and reupload as even “reposting” doesn’t update the time stamp. I think post from “6 months ago” or even “more than a year” are probably overlooked due to time. It would be nice if reposting updated that date so it still seems fresh and for sale. They have a verification system for truyou members which I tend to use for all my interactions buying or selling. It’s not that if you don’t have it I won’t buy or sell something but it’s something so simple so why wouldn’t you?

What would make OfferUP TEN TIMES BETTER.. OfferUP would be ten times better i if everyone was a verified member and there wasn’t allowed any fakes or frauds. Usually my inventory would be flying for sale, but recently it’s been laying going nowhere due to all these fake people mole on here like collectors and whomever else that don’t belong on here, I haven’t made a sale on here because it seems as if someone is telling people not to buy anything, it’s just not the same, I can tell you this, is make this site one hundred percent better if given the opportunity but Opportunity has been taken away like most of our civil rights Americans give away each day. I’m a fighter and a person who stands up for what I believe in, I’m not someone who just takes the easy way out, those people are all the people who were the mistakes coming in. I’m 36 looking for a job, profession I know I can build and help rise, so if any job opportunities are available please let me know, sorry I can’t see my writing for some reason but how fully this finds someone with authority or in charge of hiring or building OfferUP to be a much better site, I’m sure your fully capable of doing it yourself but a little help from the right person(s) would never hurt. God bless and stand up for your rights, don’t ever sell out. Thankyou

Getting worse and worse. I used to love the OfferUp app, and it still does have some things to like…. Unfortunately they are trying really hard to make the app as annoying and unusable as possible. They want you to pay them $8 a month in order to have the app work like it did for a long time for free. Now you get bombarded by so much advertising it’s just unappealing to look through the feed any more and every so often when you message someone or when you click on an item to look at it and then go back to the feed, they send you to an advertisement page…. What’s even worse is there are a shocking number of times when you cannot exit the advertisement page. You literally have to close the app and restart it because there is no exit button from the ad page. Another really stupid feature, now they want you to pay to see listed items 30 min earlier than all the people who are smart enough to not pay for such a stupid feature…. I hope they fired who ever came up with that idea… hella dumb. I used to scroll through OfferUp all the time looking for cool or useful stuff to buy for discounted prices, but they have successfully made it to where I no longer want to go on their app unless I am Looking for something specifically. Good job OfferUp, I find my self going back to Craigslist to browse more often now.

Better than C***gslist, but the algorithm is aggressive. At its core function of buying of and selling used things, the app is great. Since communication goes through the app there seem to be more user vetting so less creeps and sketchy communication than on CL. I haven’t used the pay-through-the-app function, but that seems like a nice feature if you’re worried about getting scammed, especially if you’re getting your purchase shipped to you rather than in person. However, the algorithm that this app uses to create your home “feed” is obnoxiously aggressive. Click on a random thing out of curiosity or mild interest and then 85% of your feed becomes that exact (or extremely similar) thing. There is also a frustrating amount of the tiles/listings that are paid ads or take you to an outside website. I get they have to pay their bills somehow, but it’s too much. Fortunately they are relatively easy to spot. The most annoying thing though is the notifications: similar to the aggressive algorithm, I’m still getting notifications in my inbox for “___ related items for you!” for stuff I searched for 6 months ago and am no longer interested in. (I already bought my kid a baseball glove 3 months ago, Thanks). And there seems to be no way to edit or delete your search related notifications. Seems like an easy fix, Offer Up!

DON’T GET SCAMMED!. OfferUp is willfully allowing scams to be promoted on their platform. These scams can be found listed in every category, but mostly the cars and trucks category. The scams say something along the lines of “2008 Toyota Tundra AWDWheels Perfect conditions.” These degenerate scammers then try to take communications outside of OfferUp by listing their email in the description and saying it only costs $1000. What a steal! Poor innocent seniors and adults as well are being cheated out of their money because OfferUp provides a platform for these scammers to flourish in, without doing anything to remove their items. A good recommendation would be that you can only list a car for sale if you become a TruYou member. That would eliminate a lot of scammers easily. I do not support OfferUp because they could care less about these evil people trying to lure innocent buyers into thinking they are getting a good deal, but then ghost them, and there is no way to get your money back. It’s pretty much guaranteed that if a deal seems too good to be true, it is! Check the sellers page for what they have for sale, and you will most likely see 60-80 listings for the same exact item, just listed all over America so they can attract innocent victims nationwide. OfferUp is letting this happen. With no way to punish the scammers or track them, it’s not worth supporting. I opened the app and was greeted by almost 20 different scams just on the home page. This is a crap app.

WORST APP TO SELL ON. I started on OfferUp selling stuff about one month ago. I’ve been shipping out stuff people got my products and to this day I’ve still received absolutely no money from OfferUp. I’ve absolutely been totally disgusted with the fact that I ship out my product, the people get it it’s delivered I get emails from OfferUp saying it’s delivered and yet I still to this day have not had any money deposited into my account shows no transactions on my account no shipping transactions on my account which is all ridiculous then I get notices sometimes after a package has been delivered and I’ve got an email saying it was delivered but it shows it was canceled for some reason not the buyer and not the seller neither one of us have canceled the transaction but yet it says it was canceled after the person got my product ..I have sent 20-30 messages to customer support and I have gotten none no money no support no nothing worse app ever to sell anything on!! The least you could do offer up is let us know why we’re having an issue like this what needs to be done to get it fixed and how long it’s gonna take to get fixed and when I will get my money you have my customers money you have my money what’s up???? Baker, lisa

Overall good, but room for improvement. Hi, I think this site is pretty good overall, but have found it to be a bit difficult, when trying to communicate certain issues-especially once something, like a sale, has been finaled. I do think the 2 day period we have, to accept an item purchased, is a bit short. I experienced a situation, where I was away for a several days, so I was unable to see my purchase. As it turned out, the 2 day period, had already expired and I was stuck with a broken frame. I think it would be more realistic to have a longer time for approval of purchased items, if possible. It’s difficult to get in touch with “the powers that be”, when strange things/situations arise. Maybe a “chat” button, would be helpful for sellers with questions requiring quick answers to whatever issue arises. I had an issue where I purchased and received an item, but somehow the seller was never paid. I believe I notified Offer-Up, but the situation was never resolved and I’ve no way to get in touch with her. I keep thinking I’ll find another item she has(we have the same taste), but have yet to see any. I believed her seller name was something, but I can’t pull her up by her seller name(which I’ve now forgotten) and had wished there was a way to do that. It would have been helpful. Basically, I owe somebody something and would like to find a way to pay her, but can’t. Thank you for your time. Christine

Great platform with some flaws. I love the app, however, there are still some flaws in the way the services work. For instance, with shipping, some things are misleading and put the seller in an awkward and uncomfortable position. If you drop off a package at the post office without having it scanned in and receiving a receipt using the OfferUp provided prepaid shipping label, and then get notified later that your transaction was canceled because it was sent late. The shipping label does not deactivate, and your package will still be sent. However, the buyer at this point will have already been refunded. You’ll get a notification in the app that states if you already dropped off the package at the post office, you’ll still get paid. After a couple days and you don’t get paid or hear back from OU, naturally you’ll figure out how to contact customer service (for me it was not easy to find a phone number, but I did), to which they’ll say you need a receipt from dropping off the package, otherwise it’s up to you as the seller to contact the buyer and work out how to get paid. Luckily in my case the buyer was honest enough to send me an electronic payment, but they easily could have just said no, and there would have been no way to do anything about it, not even leave a negative review because the sale was cancelled.

Terrible/non existent customer service. Up until recently I loved offer up and have used the app frequently to purchase and sell items with great success. Last week things were Still normal but I decided to utilize the apps quick purchase and shipment opportunities to purchase some items from sellers in different states. I was able to purchase three items and two of them have shipped successfully through the app. Unfortunately things took a turn for the worse when I was trying to communicate and purchase an item with a seller this week. Every time I went to submit a payment through their app with my card info it said my card was blocked. I called my bank and they said all of my accounts were not blocked and had more than enough amount of funds. I went to try another card and the same error happened. I tried logging out of my account and re logging in to see if it would fix the error and now it won’t let me log in to my account at all! The most frustrating thing is I have two sellers I need to Stay in touch with to make sure I successfully receive their items that I paid for!!! I’ve called offerup numerous times and have been left with a non existent voicemail that says “any messages left at this number will not be received” I’ve also emailed offer up twice with no response. Please fix this problem This is beyond ridiculous!!!!!

Great app!! Customer service needs work.. Offer up is an excellent app. It’s very easy to use. It’s fun to use! Customer Service however— needs a little work as of December 2017. I had an issue with a paid for feature called “bumps” which put your items above other sellers ads so your items are seen first. It’s a really nice feature. I paid for two but only received one. So I sent an email to the address listed on the app. I didn’t get a reply, so about a week later I sent another email. I still didn’t get a reply. Then by chance while using the app, a question came on screen asking if I liked the app or something on those lines. I explained my situation regarding the issue and how there had been no reply. I asked to please have Customer Service contact me. Within a week or two the issue was fixed. It was frustrating to not find customer service contact info on the app (most apps have this) causing me to have to go search for it here where apps are sold. There’s a “frequently asked questions” area on the app, but no email address or contact form. It was also frustrating not getting a reply. About a week after the issue had been fixed, (they didn’t tell me, I just happened to find out) customer service finally contacted me. At that point I no longer needed help. It would be great if there was a contact form or email address on the app and getting a reply would be good as well. That aside, it’s a great app for buying and selling items. I found it very easy to use!

Worse selling site since upgrade. Was an excellent selling site. It was! No more! They took over Let go and has issues. Then about month ago they tried to upgrade the site. I said tried. For no reason you are logged out of the site even when you’re on the site. You will post something and think it’s available for viewing but you’re the only one who can see the listing. Now I have to post then sign out look up the listing and seeing it is available for viewing. Usually I have to post 3,4,5 times before it shows up for viewing. I change one little word so I can track which one shows up. Couple days ago I found out everything I had posted was wiped out from viewing. Only I could see the listings. I only found out because a returning customer asked where everything went. After reposting several listings I was suddenly logged out again. When I logged back on everything I just posted was gone. Again nothing could be view. Couple hours later listings could be viewed. It was everything that was posted prior to the letgo takeover. Some listings were removed weeks ago they were back. Listings that were sold and removed were back and listed as available. I could write and write for hours about the issues with this site. Furthermore There is no way to contact a human only through email and usually you get a lame apology and no useful information and that takes days for that lousy response. If you have stuff to sell use a different site even if it costs more.

Terrible customer service + not functioning app. I had been wondering why I couldn’t ship on offerup but never researched it till a few days ago. I found some helpful hints online under the help section and I tried them all but it still wouldn’t give me an option to ship my items, so I sent a dm to offerup support and the lady was very responsive and helpful. But she still couldn’t find out why it wouldn’t let me ship so she transferred me over to an account specialist who was supposed to contact me through email, which he did, ONCE. He said his name was Arwin and he asked me if my items I wanted to ship met the criteria so I responded and said yes but it still won’t let me ship. This was THREE days ago. I sent another email after my response just in case my other one didn’t go through but still no response from Arwin. The next day I sent yet another email asking for assistance and still no reply. He emailed me ONE TIME and left it at that. I’m transferring all my items over to a different selling app because Offerups customer service is absolute trash. If they want people to use their app they should think twice about having better service and actually answer and help their customers. I read some reviews after that and saw that this wasn’t the first time they’ve done this. If they want to keep customers they should try harder and have respect for them because I was shown no respect and will never use offerup again.

Integration. The one thing that should have been at the top of the priority list is giving existing clients access to a support staff! Not done! Reading worthless articles is annoying! Just go ahead and tell me... I will never be able to access my letgo chats again right? This will ruin my legal case! As well as my chances of completing a deal with someone that I have no idea how to contact any longer! Both apps were very good for their purposes! Quite similar too! Why you think it is more important to explain how to list or buy on OfferUp, is a mystery! Frankly, anyone who has done anything on one, will have no difficulty doing so on the other! With the lack of proactive intelligence used and important details left out, I have to say that this merger might go down as the absolute worst integration of two companies/services/information in history! The simple fact that the items about which you chose to educate everyone, are completely mundane and self explanatory, really sheds light on how low budget the operation will be from here on out! This idiocy has really screwed me up! I guess I’m done! The only positive is, I now only have to delete my account from only one place! I can’t help but picture your boardrooms filled with children with crayons, attempting to coordinate and plan out this merger! I’ll stop drilling home the obvious now. You guys have got to be quite embarrassed already! For the 5-10 people who haven’t used either. You’ll enjoy the app!

Need to make some changes. There needs to be a way to remove more than one saved item at a time on boards, you have to remove them one by one and it forgets the spot you are at and goes to the top automatically. Also stop sending me more picks for you notifications it can confuse you into thinking you have an actual message or change the color from orange to another color keep messaging the same or make it red. Also make a way to remove my phone number I change my number and now I can’t access unless OfferUp sends me a verification even after I log in. I have email and password I would like to remove my number for my privacy I should have a option but once you use a number you have to keep using one. Meanwhile if you never use one you don’t need to use it as a verification. And stop asking me do I love the app it’s annoying you guys don’t even add features or changes but ask me constantly. Also a way to search by ratings and by how long they been on the app because so many scammers are making profiles the same day and are posting ridiculous offers. Also a better way to narrow down what I want to buy example if I’m looking for an iPhone 11 the 11 pro or pro max models show up when I’m looking for a specific item instead of just putting them in a melting pot make it a way I can specify exactly the item I need. Make some changes and the app would be much better it’s a decent app besides things I just named. Love the fact I can look nationwide very good feature.

OfferUp Inc. BAD BUSINESS. ABSOLUTELY POSITIVELY THE WORST CUSTOMER SERVICE ON THE PLANET ✔️ The actual platform for buying / selling is ok but Facebook Marketplace is way more active and useful. I had been using OfferUp for multiple years and had 30+ five star reviews on my profile until they disabled my account for an “unknown violation.” I sent multiple emails (since they don’t offer any live phone support) asking for help and clarification to which I only received the same automated response or even no response at all. Honestly, if they’re deleting good high quality active sellers like me who have nothing but 100% positive feedback ratings on pretty much every selling platform available than it’s only a matter of time before they’re completely irrelevant. Besides, there app is completely inundated with forced viewing ads now which is extremely annoying and distasteful. If you want to use it, be my guest but having been selling semi-professionally for 10+ years, there are a lot of better options available. The app will work ok until you have a problem (and you will have a problem eventually) then they’ll ghost you because they haven’t invested any of that revenue from all the ads they’re forcing you to watch into providing quality customer service which shouldn’t always come first from any type of business. Lastly, this is the first review I’ve ever taken the time to write, that’s how bad of a business OfferUp Inc. is… Not Trustworthy

Customer service is down to a automatic replying program even when being sexually assaulted. I had someone pretend to be interested in an item only to try to get me to meet them at a bar when I told them I was married and my husband would meet them for the sale they changed their mind and I asked why they said openly they were trying to get me alone in a dark place and when I said they would be reported they said they would just make another profile. When I notified offer up 3 times and even demanded a supervisor or real person I got the same auto reply even as a reply to my follow up to the auto reply, “we are sorry and can see when this happens as frustrating. We will open an investigation but you won’t be able to see the results we suggest blocking them”. So they say they will open an investigation but you won’t know what happens and to block them so you won’t know if they were removed. I also had a item I was selling that recently jumped in value and had a bunch of people call me derogatory names (not the small ones) when I sold it to the first person to pay. I reported. What did offer up reply? “We are sorry this can be frustrating we will open a report but you won’t be able to see the results. We suggest blocking them”. Serious you charge 13% for using the shipping service yet you earn nothing as there seems to not be a single human working there even when they e become the new sexual rapists Craigslist Btw they ask you to email them. They never reply

Great Resource. I have only been on the site for about a month and already I have made some good contacts. I have purchased the sleeper live seat of my dreams here and have received excellent advice about my flea problem with my cats. I also enjoy many of the discussions about current topics is interest such as the gun legislation in the Congress now, the school shootings and more local problems such as crime and ineffective police response. I felt isolated here in West Broward after moving from the ocean coast, but I have felt more connected by visiting this site often. I have recommended it to several friends in various areas here in South Florida and a few have joined. I think anyone who wants to feel more connected to their neighbors will enjoy the site. The only complaint I have is the annoying number of ads for services. One post is enough to gauge interest but we see multiple posts in one day. In a week it gets more than annoying. Sometimes I even close the site because I get sick of seeing these ads. I hope the people responsible for monitoring NextDoor will take measure to control the number of repeated posts by service providers. There is no doubt that they will lose some users if they do not.

What a joke. This company banned my account. They say I broke their terms and services numerous times. What did I do? I have no clue. I post just like anyone else and don’t do anything to upset people. If anything I have been harassed numerous times on this app. This is also the second time I have been contacted about breaking terms. The first time I lost my info to my offerup account and the email to recover it. So I created a new account. They came after me for two accounts. I explained it and they deleted the old account. When I ask the offerup support they only tell me my account has been removed and banned. When I ask for what I get the same automated response that says I have been banned for violating the terms and my account has been removed. No specifics nothing. A friend had the same thing happen and he tried to talk with them and they did the same thing. No information on what was done wrong, just sending the terms and lawyer talk about what you can and cannot do. Here is the joke. I have seen numerous people breaking the terms for years and years. One account is for a local furniture store. They post everything in their store a duplicate posts without removing. Duplicate posts of the same item is a violation of the terms. Their account disappears and then one month later it’s back. Meanwhile I’m doing my best to follow the rules and I get banned.

Updates. Edited review: The messaging is still glitchy with latest update, but is no longer the most annoying thing on the app, so in a sense congratulations I guess?? Since the latest update, the "Watching" section has changed to creating boards, I'm assuming to compete with Pinterest, which is completely unnecessary. In consequence, the coding got changed and now I have over 300 "saves" I have to delete in the "Quick Save" of things I saved over 2 years ago that have since been sold or unlisted. This wouldn't be as annoying if as soon as something was "unhearted" it didn't go back to the top of the list, which it now currently does. Whoever did the coding for this section obviously doesn't use it or doesn't care if it's clean with only available items or has an insane amount of downtime on their hands. Not sure why but a few days after an update it gets glitchy. For example, the last update was 5/9/17 and now I can't share an item. The messaging portion of the app needs help. Maybe start from scratch, I don't know, but it's always glitchy, recent update or not. It doesn't automatically load a new message especially when you're in that thread, you have to go out and go back in the thread. I get the cash register noise and I have to go to the messages page and slide down to refresh messages to get the new ones to come through. Especially annoying when you're trying to coordinate with a buyer/seller.

TERRIBLE Customer Support. I have been a seller for many years on the Offerup App. I have done well over hundreds of transactions and have built a positive reputation over the years, although unfortunately it wasn't easy. This app is filled with many unethical people, scammers, thieves, lowballers, all which are violations of the Community Guidelines and terms and conditions of the app. I have made many reports about the people who violate these community guidelines and that have, or tried to scam me and not one single of those people had their account terminated or at least restricted. I had an account with over 100 5 star ratings, and my account was just deleted. No reason was given, No Warning, It was just deleted. All of my hard work, and dedication just thrown away, with no ability to repair the mistake they made. I contacted Customer Support many times, I sent over 100 emails to try and have my account restored since I knew I wasn't responsible, out of the 100+ emails that I sent only about 10 agents replied without any actual help, I received the same automated copy and paste email over and over saying my account was removed from OfferUp due to violations of the Community Guidelines, Posting Rules, which I did not do. Absolutely no help from Offerup Support. After lots of researching trying to fix this issue I found out that thousands more other people have also had this issue, their account being deleted with no explanation and getting no help from OfferUp Support.

No contact information for customer support. I almost feel like I should give them one star but I’ve been able to do a couple of successful transactions on offer up hence the two stars. Been trying to send a message to customer support but it keeps directing me to their help page which just has a bunch of topics that are not specific. I don’t know if it’s because the app is poorly made that’s why it doesn’t have an option to send more pictures in the messaging page which forces you to send your phone number to a seller if you want more pictures of an item you are interested in. This is especially problematic and contradictory since offerup discourages members from exchanging phone numbers. But how can one get a more detailed description of an item? Or are we supposed to simply take the seller’s word about the product. I tried reaching customer service to make inquiries but it kept taking me back to the help page which like I said simply covers a bunch of topics and leaves no specific information on how to contact anyone one. The closest I got were links to Facebook, Twitter, Instagram and Pinterest. Some people like me are not on any of those platforms for personal reasons and I find it puzzling that offer up will rely on social media outlets to communicate about some sensitive matters with its consumers. I hope someone from offer up reads this and looks into the matter or better still contact me. This write up was a last resort to trying and reach out to someone from offer up

I miss LetGo!!!. First off, I never leave reviews especially write them. But I miss the old app LetGo. It was a lot more user friendly. I had my own little side hustle using that app with buying and selling electronics. But now OfferUP bought it out I’m guessing and it’s not as organized, shows items you search but they end up all over the place. Stuff posted for sale from months ago or from different states, even when I change the filters to have it local only and have newest first. Also, I’d give it maybe 3 stars. But I’ve posted stuff for sale, sending and receiving messages. Now all of a sudden I can’t message anyone because that stupid TruVerify box comes up. When Ove already verified my FB, Email, Phone Number, and took a selfie of myself. What else do I need? So now I can’t even continue to speak with potential buyers. Last thing is on LetGo I took pride in my account, and how much business I was doing, but since it switched over my 5 star customer rating, various positive reviews, and the items that I had sold showing the quality of the stuff I presented for buyers didn’t transfer to the new app. So now I have to start all over again after working for hard to build up a Good, positive, trustworthy reputation for people to see. I wish they would bring LetGo back, or make OfferUP the same way.

Beware of Promotional Fees w/Glitches. I’ve been using OfferUp for many years, e.g. paying for their promotional services for some of my for sale items. Recently, for the first and only time, I’ve had a technical issue where their app would not promote the 7 products I paid $7.99 for a 3-day promotion. I emailed CS, they gave me some recommendations but nothing worked. I even requested for the paid promotion to be modified so something will be promoted that weekend. My plan was to wait to the following peak weekend and try again. I even asked CS could the credit be transferred, they told me No. Although the promotion was showing on their end, it was not on my end or when customers viewed the items for sale. By the end of Day2 and services were not rendered, I just wanted a refund. They were clear I still had to pay for the service although it was never promoted. Instead of recognizing there was a technical issue with their app, I didn’t want the money back, I just wanted the unused service moved to after the glitch was fixed, would’ve been a win-win situation. Now I have to take more time to contact my bank, open a claim when they could’ve just fixed the issue on their end. I will still use your services, but not sure of the promotion fees. I waited over a week to file a claim and 2-weeks to write a review. I was really hoping CS resolved it. Very disappointing they wouldn’t assist me further.

Don’t sell here. App is buggy. No live support.. I downloaded OfferUp to sell a bunch of stuff before I moved. They removed all my posts without notice, and every time I tried to post another item I kept getting an error. So all my posts were taken down, and I can’t post any new ones, so I literally can’t use the app to sell anything. And the only live support I could find after searching their entire website, was shipping support. I was about ready to call shipping support after I continued to have issues verifying my phone number via text message and issues posting a new item, but when they removed all my items, I said F this I’m going to download LetGo (which I recommend). Before all that happened, though, I was getting good views and messages, and sold 2 items! So I invested more time and energy into making a good ad for each one of my items, including good photos, item descriptions, and price researching. So now I have all these really nice ads, and people are interested, then they all get taken down without notice, and I can’t post new ones. Neat. I guess the one good thing OfferUp taught me was to write my ads in Notes and to save my photos, instead of storing everything on the app, which means you’ll lose everything when they randomly decide to remove all your posts! Therefore, I just wouldn’t waste your precious time trying to sell anything on this app, and I’d recommend LetGo. Thank you for reading.

Terrible Application. I’ve used this app for quite a while. It’s my last ditch effort to find used and stolen items I cannot find on Craigslist. There is indeed a user rating system, but it’s worthless. And there is no time limit on postings. I often find posts which are 5-8 years old. Responses are difficult to receive as many tweekers post stuff and then they disappear. Most likely because the seller is in jail. The communication skills of most users are slim to none. If you don’t enable notifications, you will receive messages while browsing which you cannot close unless you close the app and restart it. When you report a user for anything, you get a worthless canned response. Recently, the app makes you watch ads after closing a post you reviewed and you must watch it to continue browsing. Like on Twitter, most of the users are inactive and administrators have no interest in differentiating between current and active accounts. Also, they constantly remind you to not coordinate a sale or purchase outside of the app under the auspices of safety. They constantly warn you how unsafe it is to use phone numbers and PayPal. It’s really just fear-mongering in order for them to make more money. I’m sure I left something out. I encourage users to hold the administrators accountable. Try it out, leave negative feedback, and hopefully they will get the message and change some things. In my my experience, they will not.

OfferUp no more. Update 9/4/23: account removed due to posting prohibited items, curtain rod, lamp, etc. I sent an email asking why my listings were automatically removed before even posting and they closed the account. I’ve heard many ppl having this same issue. I’ve contacted support every time so I have nothing to hide. Yet they let businesses spam the page with multiple fake accounts. Unless you buy to promote I guess they don't want you posting. Used OfferUp 7 yrs, I’ve placed a lot of free items that maybe someone can use, if not they would go in the trash… good items, I just no longer have use for them. Never had an issue until now, my post keeps getting flagged for a tension curtain rod, it says it’s against the guidelines and not to use internet photos. These are my photos taken in my home, I bought the thing and am trying to see if anyone can use it, FREE of course, it says must have product available and photo of actual product available, it is the product I only have 1 to give away. So they let the app get taken over by businesses with multiple accounts spamming the page that legit people their posts don’t even show up. Contacting support has been useless they send a standard email with a whole list of reasons your post might have gone against policy. Are curtain tension rods to hang a laundry curtain illegal now?? It served me well and wanted to see if someone can use. Time to go elsewhere

Where did all my items go!?. In the beginning I loved the app. I kept very busy selling. After a month it slowed down considerably. I asked multiple tech reps if there is a problem with customers viewing my offers. The reps said they did something to my account and business would pick up for a very short time. Presently, I have lots of well priced new Halloween costumes for sale and they aren’t moving! I created another account and searched for similar items that I’m selling. Out of the 175 items I am selling, I am only able to view about 30% of the items listed. This was when I narrowed the search parameters down to a 10 mile radius. That percentage was significantly less the further I set out my search radius. In addition, I’m having to deal with a high number of not serious buyers. I waste a lot of time answering questions with zero payout. UPDATE OfferUp also consistently jacks up the sellers fee and keeps it secret. Just a short time ago they charged only 7.9%, then it was 10%, then $2 for any sale under $20... now the fees for anything over $20 is 13%! There are better sites like Facebook marketplace where I get much more business and little to no fees! Even eBay is better than this app!!!!!!!!!!! I only use this app to advertise and if I have no other alternative to make a sale. I will start to sell only locally from now on as well. OfferUp was getting less and less from me but now they are getting zero!

Used to be great.. I’m writing because I’m so disappointed after they changed the format to only show you stuff you have clicked on and not what each individual is offering at the time they post it. As a result I only get to see a small fraction of items and not everything available for sale like you would get to see on Craig’s List for example. Often times I’ll click on something because I can’t see it clearly and I’m curious what it is. Then it turns out to be something dumb like golf clubs and I don’t golf. But with their new algorithm they show me a bunch of different golf clubs for sale. The worst part about this is they repeat the list of items you have already looked at every hundred or so items. I can only browse for 10 minutes then it goes to the top of the list of items I already viewed some items change if I click on stuff because they shove those similar items down your throat after clicking on something but that’s when I put my phone down. I used to hang out looking at random stuff people were selling for hours. I found it very interesting and entertaining. I’ve bought and sold over a hundred items on this app. I wish they would go back to the old way. I liked looking at random stuff and I sometimes found something I forgot I needed but anymore it’s so limited and restrictive I feel like moving on to a different app just out of frustration and boredom.

Terrible when you need assistance. I used Offer Up for about two years. I had mostly good interactions, about 60% of people will inquire then disappear but that’s nothing against the Offer Up App. My issue is customer service. It’s non-existent when you need help. They make it nearly impossible to contact them when there’s an issue with the app. I had a terrible experience with a seller last year who ripped me off on an electric bike that was missing pieces. I sent a detailed message to offer up and asked for assistance. They did nothing except tell me that they take issues seriously and would look into it. Nothing happened and the seller still has an active account. Then as a seller, my account with two years experience and five stars was deleted because I posted something with hemp oil in it, hemp oil! Not THC or CBD. They locked me out of the account and never emailed me to let me know. I thought my account was hacked but thought it has to be the muscle rub. I tried for two days to contact support but there’s no support. I was so upset. Facebook Marketplace is so much better and if you have issues, there’s actually human beings to assist. I lost so much respect for Offer Up after realizing they avoid customers like the plague. They could have at least reached out to me when I posted the muscle rub with hemp oil, and they could have suspended the seller who ripped me off for the bicycle, but they did neither of those.

Letgo worked. Offer up doesn’t.. I would sell things so quickly on Letgo. If something didn’t sell there was always interest. I would get messages all the time. Once this switched to Offer up that all ended. I’ve even payed 8$ twice to try to promote an item that easily sold on Letgo with no bite! I ended up selling on Craigslist. Also there is no customer support. They charged me twice for an item promotion and when I tried to reach out to someone to correct the issue I just got a random email not addressing the problem then a survey email right after asking if the problem was solved. Are they all robots over there? What is going on? The time isn’t even worth the effort anymore. Don’t promote items if you are going to use this app. It does nothing. Two stars because I have sold a few items. But I rarely check this app as I have better ones I’m on now. Really missed Letgo. I felt like they were more about keeping things local. So more people saw your posts. Anyway not a fan. Update: After posting this review I was contacted by customer service and my issues were resolved so I will add a star for that. I received a refund and I’m happy about that. But I still feel like since Letgo changed to offer up I get less views. I guess because there are more users and more people promoting their products.

Do not use this app!. Do not use this app! They favor buyers way too much. Here is what happened to me, they took my item away and did not give me the money for it; just because the buyer opens up a buyer protection case. The fact is that the buyer who I talked to said he did not really like the color of the headphones and do not want it anymore. My item matched 100% to the name and I even have pictures on the listing. I sell a lot of stuff on many apps or EBay. When the buyer opens the buyer’s protection, he claims that my item is a counterfeit without any proofs. The item I sell is 100% authentic; they come in with serial number both on the box and on the headphones itself. I have sold many Beats Headphones, and it never happened like this! This is very unfair to the sellers, buyers can just say my item is counterfeit without any proofs and my $300 item gets taken away? If this is the case, I will never sell or buy with Offerup ever again. My item is legit, it comes in with the original box from Beats and it has the serial number on both the box and the headphones itself. This is totally unacceptable, I understand if buyer does not like the item, but at least I would want the item to be returned to me. Also there are too many scams people, low ballers, and difficult people to deal with in this app. I would be better of just sell on EBay. Offerup also has high fees with you ship your item. I will never use this app to buy or sell again!

Used to work great, somehow got worse. This app used to be very functional and easy to use. Now there are all sorts of changes that make it harder to navigate and less user friendly. There are no longer a selection of popular types of items like furniture/clothes/cars & trucks. Instead everything is divided into main headings and subheadings so you have to click through a bunch of menus to get to the section you want. On the cars and trucks section for the distance slider, the setting for 200 miles no longer works, only 80, 100 and nationwide, which is annoying. The app also no longer works with VPN. There used to be a function where you could press and hold on a listing and it would show you the title that the poster put instead of the automatic title the system gives when you put in information about the item. This could be useful when people didn’t fill in info correctly or didn’t put any description. On this newest update I found that all my saved items have been jumbled up from over 3 years of saving and are out of chronological order which makes things impossible to find without spending a long time. Additionally when you archive an item people who messaged you before can still message you and then the item gets un archived and other people start messaging you again. This app is slowly becoming a nightmare to use and I really wish the developers would rollback some of these useless changes.

So many advertisements and targeted content.. I’ve used Offerup for a couple years and have been very pleased with the selling aspect, however this last year or so has changed my opinion of the app enough to submit an updated review. I get notifications frequently from Offerup itself urging me to post more items, bump a listing, or update my preferences. It’s very annoying and turning of notifications only stops you from receiving message notifications, these keep coming through. Also you can no longer search for something without it completely ruining your browsing experience. The targeted advertising is atrocious. Search for a refrigerator? After you go back to regular browse there’s a half dozen ads per scroll regarding refrigerators and even when searching by most recent magically people are only selling refrigerators. It’s total trash. The app used to be about helping people sell their items, but they have recently sacrificed user experience for targeted ad’s and freemium services. **UPDATE** Now there are phantom notifications telling you someone has messaged you, recommended items, etc and even when you clear them from your notifications, the app icon has a notification badge that does not go away regardless if there is a notification or not. That means you won’t know if a notification is real unless you open the app and see, instead of, you know, giving you a notification when you have a message…

Not a 5-star app for buyers. If you’re an upper middle class woman who wants to sell things locally but is paranoid that Craigslist is dangerous, that the buyers will either kill you or Trojan-horse your email or social security number somehow, this app was clearly created for you. As a buyer, this app is terrible. The problematic behavior is now on the seller side. You inquire about an item and no one responds. This has happened to me with one item after another, and I’m asking specific details about the items, not using the generic insta-response “Is it still available?” There are items here that have been posted for *years*. Items that were posted in the last day or two where the seller doesn’t respond. Why are sellers ghosting people trying to give them money? In all seriousness, are the items posted fake? There’s no shortage of ads. The designers of this thing have got to regulate sellers somehow. Time limits on posts that have to be manually renewed. Seller accounts that, if they do not respond or mark their items as sold, are warned and then shut down. Even better, allow shoppers, not just buyers who have completed transactions, to rate sellers. The app seems to work OK functionally. I understand that to pay the bills they feel they have to place ads and sell your data. But this is a step down, not up from what’s already been available. I will be happy to use other alternatives, including older ones.

One more try. I’m going to rate 3 stars cause I haven’t used it yet, I hope they improve it,cause last time it was real bad ,I been using this app for the longest, I use to post an item for sale and sell it in couple of days top, as the years pass the selling was getting harder , since they split it , the pay subscription gets more attention than the free one,the years I study this app, as the years pass the free app die basically you get kick to the corner, I check my views everyday in hot items and views were the same for a month that’s when I decide to build my own , and yes super successfull, but I like to post my products in a lot of places them hold on I sold something omg! Just came in ,well that was a great start , and I really think the app improves in a lot of ways, I’m not saying this because the sale , I been messing around w it and posting got super fast, it got more relax , before I used to stress everytime I was posting cause it was taking for ever,so far it’s good plus a sale while I’m writing the posting ? You can see improvement already so let’s sell so items ! Now let’s c the charges that’s another thing I’m worried about but I keep y’all posted I will update this review thank u but I recommend it , it has improved technically and costumer care are on point we been communicating and they respond real quick

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Contact their Twitter support if problems!. It’s a fantastic app, and I get better results when listing something than I do on LetGo (which is still a great app itself) , but during my first week using it, I was randomly struck with the inability that a lot of other people have experienced where I couldn’t see where my listings were, nor reply to people or buy from them. What you need to do if you want to get ANY response from them is contact their twitter support. You can simply Google this and it’ll pop up. I contacted them and was met with a representative named George, about 7 hours later after sending a Direct Message. He asked me for my account email and then informed me that it was a bug within their app and he had it fixed and back to normal within like 2 minutes. He had me confirm that it was working again and I have had no problems since. I do agree that the customer service is very poor but contacting their Twitter Support seemed to have done the job just fine, however having to seek out a Twitter account rather than using their default customer service email option is VERY unprofessional. OfferUp if you see this, you need to LISTEN to your customers. This is absurd seeing how so many unfortunate people are struggling with such a simple app.

Sooo disssssssaaaappppooooiiiinnnnttttedddd. Apologizing now if any spelling errors: Just like the title im so disappointed in offerup for nooooo reason that i was advised of by the app, they just completely blocked me or banned me. Whats that all about that i know of I haven't been rude or done things i shouldn't. The worst I've done is forget to answer a msg right away or said no thanks to an offer . At least if I would of had an explanation or reason but I came in one day and things were off . Ive been trying to purchase things but I guess people are not getting my messages and im sure not getting any or views. Ive been using offer up since June 2015 and always have a pleasant buying experience or selling, hence the 5⭐️ ratings that have never gone down. Ive emailed two times and supposedly im suppose to get an email right away and nothing I've verified my account with my choice of verification forms. I don't mind if you just want to kick loyal/long time app users off but at least give an explanation, I literally loved this app and loved looking at things to buy or save to show my friends and family “oh hey didn't you say you wanted this” I went over prohibited items and none are on my posts reviewed guidelines and nothing at least i realize makes sense to just ban me. How upsetting honestly especially when its an app you always recommend to everyone to use vs. so and so .

Love the Concept… but. I love the concept, and have purchased many great items which is not only cheaper but reusing helps me reduce my contribution to the mass produced capitalistic waste of goods choking our planet. I wish there was a better monitoring system. There are so many stores on here with ads for furniture, appliances, clothing - and I don’t mean the actual officially generated ads that keep this app free, I mean stores posing as people. I also have to mention the algorithm. It needs to be adjusted. I like being shown similar items that I want - but there should be a way to see how long you’re on that post once open. Sometimes I click on something because I can’t tell what it is from the tiny pic (and often bizarre camera angles and zoom-ins) and immediately go back because it’s something I don’t want - the algorithm still personalizes my feed, showing me more of those things. Lastly, I wish you could pick a setting to view the post feed. The way they’re arranged the pics are so tiny and it’s hard to make them out. If there was an option to choose how to view; 3 across, 2 across, 1 across - it would be so much easier to see - plus I would no longer have to click on it to see it and my algorithm wouldn’t get messed up!

BAD BUSINESS!!... HORRIBLE customer service, you can only email and they message you back days later, I’ve been having an issue with getting a payment from them for an item I sold using the proper methods and procedures they list for you to ship items out. First they told me I used my own label and they couldnt pay me because of it (which I didnt, I used the prepaid shipping label they sent me), then they told me it wasnt delivered at all, when I sent them proof from tracking that it had been delivered with THE SAME TRACKING FROM THE LABEL THEY SENT ME..Then one person messaged me saying its confirmed it was received and then someone else messages me saying it wasnt received, when I have the tracking info saying it was delivered and spoke to my customer directly and they confirmed it was delivered and was very happy with their purchase..Then OfferUp cancels my transaction AFTER the sale was final and I’ve been going back and forth with them via email for DAYS, sending screenshots of all my proof, but they’re still telling me I cant get paid. This is ridiculous, I’m removing my profile from the site and I am giving a bad review to ANYBODY who asks me about this app/company!!..they do really bad business, I wouldnt suggest ANYONE to deal with them as far as selling, they’ll take your money so dont do it!!..

Small issues but love it overall.... One thing I have an issue with is the saved items feature. I’d like an easier way to delete multiple posts at a time & multiple categories I no longer use. If the app could have a way 2 remind you when a post u liked is still available at the amount of time u were able to preselect it would be very useful in negotiating a price when an item hasn’t sold 4 a month or more. Also, when saving items, it’d be more useful if the categories were arranged in order of last used not first created or alphabetically. This way of u are searching 4 a lamp, but created a “Lamps” category last year when u were looking 4 one, once u saved a recent post in the “Lamp” category it stayed on top until u saved 2 another list. This way u don’t need 2 scroll down 2 find your lamp category each time, or end up creating a new “Lamps 2021” category 2 avoid the hassle. It’s all about the save/delete options 4 me. Just one more thing, maybe have a user preference of whether u want the app 2 auto delete items you’ve saved once they seller removes the post or sells the item. That would be so awesome !!! Otherwise I love it! Thx so much 😊

Decent sellers app. I was on this when it was Letgo. I never really sold anything that required mailing until OfferUp & agree that the OfferUp fee of 12.9% is very high. Especially when you factor in having to pay for shipping, the seller won’t make much. It’s because of their rate that I tend to list all of my items locally. I also gave it only 4 stars because there is a lot of shadiness on this app. Much more than Letgo had previously. Examples: I posted an item, then less than 4 seconds later came a comment (from what I can only assume was a foreign computer “i want to buy your [insert item from my listing verbatim] for $10 only. Is it still offered up?” If I checked the profile, it was created that month, no history or verification. Another thing that happened soon after I posted my profile photo was 1) I got hit on by someone trying to buy an item & 2) someone who claimed he was a 16yo kid asked me to drive the $100 item, 40 mins away for an extra $20. Again, he had just joined this month, so I voiced my concern & never heard back. I feel there should be a better system in place to protect users from scam artists. We’ve joined the site to offload some items, not get scammed or taken advantage of.

OfferUp Suggestions. OfferUp is great, I love it and it has been great buying and selling things on it. My three suggestions to make this a better experience would be to 1) fix how images are shown in OfferUp. I take a wide angle picture, and somehow it ends up getting cut off (even when you click on it to show the “full” picture). It’s quite annoying when trying to zoom in just right only to find that half your image is missing on the edges. 2)The app UI for the Description field is a bit wonky whenever the text becomes long enough to require the scroll feature. It is very hard to make my cursor line fall where I want it to. If I tap on one spot in the text, it will often scroll/zoom to a completely different location. If I try to use the long press space bar function on my phone to move cursor, the text glitches if attempting to scroll up or down. I have an Apple iPhone, and usually never have this issue when typing. 3) If there is a way to create and filter cars to show “Sold by Dealership” vs “Sold by Owner” or something along those lines, it would be really helpful. Please fix and then it’ll be that much more awesome!!!

Waste of time. Offer up used to be a good and solid base for selling items. But since they merged with LetGo, it’s been issue, after issue, with them. I’ve been having many recurring technical problems while trying to sell my items. One day it’s good. Then suddenly.. I can’t post, I can’t see my item on the home page. I don’t get any views, I don’t get any messages coming in, and it doesn’t even alert me when they do come in, causing me to loose the interested buyer most of the time. Lately, I’ve been spending a large amount of my time e-mailing offer up (since you can’t talk to a live person), very often. And then, having to wait a whole business day (during the week, more if it’s a weekend) to get a bogus response. Telling me to try their “different tricks that might work” like, switching from your phone internet to wireless, rebooting your phone, signing in and out of your account, and even deleting and re-installing the application. I’ve done every single thing over, and over again, causing me to waste so much time and money. I wish they would fix their bugs and return to being the quick and easy to use application they used to be. I’m just very disappointed, and exhausted of doing the whole song and dance, just to be able to sell something.

Overall a good app, needs some fixing though. My husband and I have had offer up for a few years now, never had an issue selling anything or sending/receiving messages from people who would like to purchase something I posted. For about a year now, I noticed when I message someone I would never get a reply back(both my husband and I have separate accounts) I understand not everyone will write back or is even active on their account anymore, but one time we were trying to purchase a golf cart for us and our kids during the pandemic. We both messaged over 40 people(maybe more) and not ONE people wrote back to either one of us. I contacted the costumer support and they said they fixed it but doesn’t seem like they did. I have posted things up to sell and my normal posts are baby stuff or kid stuff and I normally always get a message from a couple people who are interested. These items have been up for months and no one has messaged me(or I’m not getting the messages at all) they need to fix this issue. It’s almost pointless for me to have this app because of it. It’s going on alittle over a year and nothing.

This app is GARBAGE. I first started to use this app so I could resell my stock pile but it’s always something with offer up. I’m apparently violating their community guidelines constantly yet I see other people selling the exact same things. It really doesn’t make sense. I usually get my account back within 24-48 hours. I’m only writing this review today because they gave me my account back however all of my items were deleted. I started to post my items all over again & I put some laundry detergent up, some shampoos & conditioners, makeup (only posted like 6 items). Checked back like 5 hours later I’m banned again. I emailed them & they stated I violated community guidelines & am now banned. They told me they reserve the right to remove items or profiles at its own discretion with or without previous warning or education efforts. Meaning they did no research & just banned me for maybe false reports or what have you. This app is ridiculous. I can’t tell you how many times I’ve had to recover my account. Selling my stockpile items should not be this difficult. It’s literally just household items. Use this app at your own risk because once you’ve been banned permanently, that’s it. You can’t make another account. Very displeased with this app & I would not recommend.

Pay to win???. 1. This app used to be great like a year or two ago but I don’t know what changed but they became super greedy. They made some dumb**s membership where it makes the app seem pay to win because of the features that come with it. 2. The ads they had where they’d pop up randomly and have a link to a site if you clicked on it was fine but now the ads that pop up on your screen and make you wait like 5 seconds is super annoying. I don’t get why they changed it to force ads down our throat. 3. Dealerships and business running the app is very overwhelming and annoying the main selling point when offerup was first made was that you’re buying from normal everyday people for things where you can talk to them and haggle the price etc…. This is not possible with the ridiculous amounts of business and dealership listings on this app. I think if they want their stuff advertised they should pay offerup to do it and not be able to create tons and tons of listing for one item that the business is trying to sell. 3/5 stars is because I still use this app and have been for a long time and have had a good experience, but I just do not like the direction this app is going.

Review. I am a dedicated follower on this app. I mostly enjoy using it & on my regular account I have many deducted followers too. I have had ALOT of issues lately. Apparently someone reported my regular account I post under that I was “scamming” them, which is total nonsense. Unfortunately some customers or potential customers do this because they don’t get what they want etc. and this is 1 main issue I have which this app is that it blocks/bans the account without investigating whether the accusation is true. I had to contact this app 3 times since starting to fix my account. This last time which has been in the last few days, offer up has I guess reviewed my account which is Piece of the 🧩 with almost 900 followers and over 7 thousand sales, and they sent a email saying they “fixed it” which it looks like it is reinstated however we had to send two emails now because it isn’t fixed it still won’t let me log in for some reason. So I’m addressing offer up on this forum now so maybe it can be “completely fixed”. My husband posts as well so we are using his now which is this profile “William” but I would very much like to issue concerning pei e of the puzzle to be resolved & quickly. Thank you for your time.

Good but needs improvement. I’ve had the app for a decent amount of time but it has its issues. Recently there’s been a rise in people who ask for payment outside of offerup, which is automatically a red flag since there’s very little a person can do if they pay outside of offerup since the seller can just delete their account if they decide to not send the thing somebody paid for. There’s also a decent amount of people who will post items and never respond when people ask to buy them. It’s not a big issue so much as it is annoying. There’s also price gouging when it comes to certain items. I’ve been trying to buy a used Nintendo switch for a good amount of time and due to the fact that they’ve literally been sold out, people will try to resell them for more than they’re actually worth. Sellers on offerup will set a price of $400 and above for switches which only sell for $300 at an actual store. This practice is actually pretty ridiculous and screws over people who end buying one even though they paid more than it’s even worth. It’s still a good app and there’s still a lot of good items you can find, but the issues I mentioned above should be addressed

What a mess this company is currently. Tried again a year later (after my initial review below) and their validation process is still broken. What a mess. Bummer, at one point (years ago), this had been a really great app. ——————— 3 strikes, and I’ve given up and deleted your app: 1) I received an email from these guys saying they had archived/hidden the items I’m selling since my account was not verified. At no point had they ever previously asked me to verify my account, but now I no longer have a way to interact with the sellers that were interested in my items. 2) I tried to verify my account, but was told that my phone number is not valid. My phone number is perfectly valid, test your buggy verification process before forcing it on people. 3) I replied to their email, just to be told they can’t figure out how I am - I’M REPLYING TO YOUR EMAIL!!!! Given that they are incompetent in every interaction with them I’ve given up and deleted their app. Time to try Facebook Marketplace, Craigslist, or whatever other app may fill the void as these guys drive their customers away. I’ve previously sold many items through this app, over many years. It truly was once a five star app, but apparently it’s been handed off to an utterly incompetent (mis)management team at this point. They appear to be doing all they can to drive customers away, even well established ones.

Not Bad, But Be Careful. My first meet up was regarding a PA System that someone had told me they were interested in. I was selling it for $150 and they guy offered me $100. I told him I would meet him at $125. He said he did not have the extra $25 and that he was hoping to get it and give it as a donation to a church in Haiti. Because of his good intent, I not only agreed on $100, but I threw in a microphone and microphone stand. We met up and I loaded the microphone stand that was in my rear seat in his truck. I opened my trunk and when he saw the speakers he said they were too small. I told him they were the same ones he saw in the picture and he continued on with how they had to be big because it was for a big church and yada yada yada. I believe he was trying to bring me down on the price thinking that I would after having driven all the way to meet him. I took my stand back and left. Minutes after, I began to get texts from people in his same area wanting to low ball me. I really do not need the money that badly, which is why I was willing to come down so much when I perceived it to be for a good cause, but I refuse to be taken for a sucker. I would rather donate it than sell it to a scammer.

Poor User Interface. App itself is fine. The user interface is what makes me so averse to using this. Swiping left, right, up, and down is difficult and not smooth. I have to swipe so ever slowly and swipe over half the screen in order to achieve the swiping result. This makes browsing difficult, and I find myself quitting the app after browsing 1-2 items maximum. Editing the description within the app is also very wonky. Instead of highlighting one word, double tapping highlights the entire paragraph. Dragging the cursor will then highlight the ENTIRE description. Anything that involves highlighting, moving cursor, copying, cutting, pasting, and editing is overall wonky and extremely frustrating. This is why everyone writes few words in the description and call it a day. These poorly editing function makes the quality of all description items poorer than other selling apps such as Poshmark or Mercari. The appearance is also a little outdated. Considering that OfferUp is one of the most highly used selling apps on App Store, the user experience is quite unenjoyable. I feel like I mostly post just because I want to sell some of my old items, but don’t use this for actually shopping or browsing.

Wonderful Idea undercut by annoying UI. First of all the platform and idea are fantastic. I have made money and given myself something to do with all my excess crap which is great. Woo yay and all that. My problems are nitpicks but if fixed I believe they would make the experience tremendously more enjoyable. First of all change the messaging system so the newest message -you- sent snaps to the top. As it is now it doesn’t move in the order until both people see the message. Very annoying when messaging sixteen people at once. Also it desperately needs better, more customizable search functionality. I want to be able to search a radius, a specific category and subcategory and a specific price all at the same time. Right now I can pick one large category and either “newest” or “closest”. I want a precision junk buying experience. Not a “scrolling past more cat hair than table for half an hour” junk buying experience. Making your users feel like they’re awash with too many options can make them feel overwhelmed. It’s a sea of junk I just wanna be able to narrow it done a bit, capiche?

I love offerup!. I have recently started using it a few months ago and have made about $1,000 in 3 months! Im a single mom so it helps out a lot! Its a great way to declutter and even get rid of stuff for free that you dont care for at all. I also sell everything from my front door and just tell people to leave the money under the mat!! I have not ONCE been ripped off! Im glad to know I can trust people Ive even sold something for $100 and they left the $ under the mat. Ive also met some great people for when I have to meet them for bigger things like a treadmill. I plan to keep using offerup I also buy on it as well. There are some lowballers and laggers but that's normal so it doesn't bother me I just ignore them. Offerup is very addictive as well. The only thing I dont like is how you cant permanently delete anything you can only hide it. I also wish they would make a section for advertising. Sort of like craigslist. I’ve also had buyers give me an extra dollar of two and one time I wanted to buy two candles from bath n body so I asked the lady to leave them at my door and I left her the money under my mat and she did (: love this app !!

Thank You. I tried Wish Local when I first learned how to sell online it was a nightmare a complete scam I had to call Sheriffs office . Beware if thinking of doing Anything on Wish. Then I tried Offer Up number 1 u made it easy for a non technical person to use it is so user friendly I love the way u have boxes that pop up when for example someone wants u to call them on there phone u tell us Beware cuz u have made it so u only have to message through u and I like that very much& my life situation is so bad right now ( 1- my husband of 43 years passed away)& offer up has made it possible for me to try to get rid of over 60 years of living that I no long have a place for. I have met only very nice people which is a blessing so Thank You Offer Up I have only 1 question I know it's just me & im not seeing it how do I reach customer service if there is a problem the easiest fastest way . I'm sure u have it or told me when I first opened and because u are so user friendly I know I can find it Thank You Offer Up for helping me when I have needed it the most I tell everyone they should get this app. Sincerely Kim

Was good until they started shipping. Used the app all the time before the shipping feature. Tried it out for the first time. Mailed item right away and customer received it. Deposit was pending for three weeks without being placed in my account. App requested personal info multiple times for one transaction including address, bank account info and social security number. Not sure why they need this info multiple times for every deposit. I Sent multiple e mails for support to find out what the delay was. First 3 responses claimed the hold up was on the banks end. Finally on the 4th email got a response that the items sold were fraudulent and another claim was made they would suspend the account and contact the authorities. So guilty until proven innocent. I have a great reputation for selling and buying. It’s really shocking how instead of doing a investigation they just take the buyer side without any notice to the seller. They did release my funds because I complained. But that was after I sent multiple emails and threatened to post on social media. Beware. If you get a buyer trying to scam you will be screwed.

Love the app but a few notes. Let me start by saying I love this app. It’s been so fun selling on here especially during covid since my hours got cut quite a bit. I really like the look of the new update and the new categories/detail options are nice. There are a few things I wish were better though. First, when I set the location for my listing it always changes after i press publish. It’s SO annoying! I’ll have to edit the listing 2-3 times to make it stay correct and now its been like 4-5 times per listing since the update. Second, I like the new categories and I like that you can list the material. I think it’d be cool if we could then filter listings by those things. I’d like to be able to click on "Wood" and then only have things made of wood show up. And then speaking of filters, it’s great that you can sort to have the nearest listings appear first but it’s utterly useless since listings never expire. If you sort it that way you’ll just get a whole bunch of stuff listed 2 years ago from now inactive accounts. But yea all of these things are pretty minor. Overall a great app. Mainly wish the location thing wouldn’t change after i publish my listing.

Horrible scammers and developers don’t do anything about them. The concept of the app is good. I’ve been using for years but there are an Enormous amount of Scammers on the app. I report them all repeatedly. I have even contacted support trying to get the scammers off the app because offer up does nothing. I had one scammer just make a new profile every day. Same wording in ad same phone number and same photos. I kept reporting them and Offer up never did do anything. I have bought several things with buy it now and then just never heard from seller again. Eventually offer refunds the money but still what a hassle. The scammers all want you to pay outside the app and always have a deal to good to be true. Most want cash app. Not sure why that says about cash app. I’ve stopped using it because apparently it’s the money app of choice with scammers. I have gotten some really good deal and the things I’ve bought and received have been great. Shame that 80-90% are just scams. Shame that Offer up doesn’t seem to do anything about the scammers. Sooo. Buyer beware obviously. If it seems too good to be true it definitely is. And never pay outside the app no matter what sad story the seller gives.

Minor issue. I’ve been using offerup for 4 years as a means to bring customers to a non-profit thrift store that I manage. It’s an excellent app for that purpose, better than all the rest. There is one issue, which I believe, if addressed, will make OfferUp “heads and tales” above the rest, and that’s this: When I post a large number of items, there’s no easy and quick way to “mark as sold,” or archive a number of items at one time, either on my phone, or on my computer. In order to archive an item on the computer, it’s actually more time consuming than on my phone. Right now I have thousands of items I want to archive, and instead of taking a couple of minutes, like it should, it’s going to take me several days. I believe this can be remedied by having a “checkable” list, in which I can select a number of items at one time, then click an archive or “mark as sold” button, in a similar way that I delete my emails. I hope this is helpful to the developers. I will continue to use OffeUp on a daily basis.

Getting item canceled probably by the seller or offer up.. So i wanted to buy some shoes and while i was verifying some answers the guy told me “when your ready offer” i felt like it was a scam i offered the money next thing you know i waited a couple minutes then a message pops up saying the item was canceled by the seller i had this happen 3 to 4 times already i was accused for violating community guidelines which the person probably lied about and “offer up” agreed to that, my money wasn't sent back to me so i guess the seller was a scammer the seller probably has this kept going since the day he posted the shoes in my balance i only have 91 dollars. I bought it for shipping the guy declined to not meetup so I'm guessing he wanted the money online i already sent a message to offer up. Offerup is like facebook marketplace really not certified need more security to make sure on what happens to the item or the money i am really upset and don't want anybody experiencing this right now what I'm experiencing. The shoe was going around for 300 i wanted to offer 250 he agreed to it and total was 271 from sales taxes and shipping. Messaged popped up about offer up looking on the review the people that review items on offerup aren’t really authentic on what they do they agree to everything i have 3 accounts now disabled and cant get in them never using this app again.

App doesn’t work with a VPN. The app will let you search and read messages while a VPN is enabled, but not respond to messages or post. I had to figure this out through trial and error though. I always use a VPN, and so I have to disable it just to use this app now, which I hate. So if you use a VPN at all times, you’re out of luck. Fix that and I’ll change the 1 star. Also they ban an item based on keywords and you cannot appeal; it’s all automated. For example, the buttstock of a rifle (literally just a piece of polymer) had my item delisted, even though a buttstock is not against the rules they posted. Selling firearms is of course banned, but a plastic buttstock? Not against the rules whatsoever. Yet, their poor algorithm doesn’t know the difference. Annoying but not as big of a deal as the VPN. Also I find it hilarious that they list paintball and airsoft guns as “dangerous items.” Yeah, they might cause a tiny bruise; wouldn’t want that technology to get into the wrong hands would we? Also equally hilarious is that a giant butcher knife is not a dangerous item, but a hunting knife is, as if they stab differently or something. Only someone with the IQ of a brick wall thinks a knife is any less dangerous based on where it’s supposed to be used. Yeah it’s their site and they can do whatever dumb stuff they want, just like I can make fun of them for it.

This app is a joke!. I would give this app 0 stars if I could. I reported a listing of the seller named “Gutta” selling iPhones for cheap prices, but yet she stated in her listings (all) that she only accepts cash app or Apple Pay which is against Offer Up’s guidelines. Then I posted a listing of her account and listings warning others not to buy from her so I can prevent people from getting scammed. But here’s what HAPPENS. I get an email from Offer Up 10 min later saying my listing got taken down since it violated their community guidelines but yet they continue to let the scammer (Gutta) keep her listings on for sale still when she says she only accepts cash app or Apple Pay which is a red flag she’s a scammer. If you’re gonna silence someone, at least silence the scammers and not the person trying to prevent others from getting scammed. This app is a complete joke, I see at least 10 scams a day from low life losers like “Gutta” who is pretending to sell iPhones but yet trying to scam people. She even screenshoted some of the pictures from a different listing because you could see the pictures were cropped and I messaged her about it and called her out, and she told me that she was selling the phone for a friend which is a complete lie. DON’T USE THIS APP, the scammers have more rights than the actual honest people on this complete joke app.

Good app, could be better. Pros: -Great for active users. -Good way to sell stuff. -Easy to use. -Notifications are on point when people respond. Cons: -Geo location can be manually input for posting allowing people to spam an item for sale. -Listings do not expire, I’ve seen listings from over a year ago and sellers do not respond. -Lots of bots or people trying to take conversation off the app. Suggestions: -Listings should expire or need renewal every 3 months or so to keep the app clean and users more active. -Something needs to be done about bots/scammers. A wait period upon account creation before posting or responding could make things work out. Required to upload a photo (generic) with captcha to complete account might help too. -Geo location should be auto based on sellers location for posting. I’ve seen people post in one city and the app geo location shows them in another state. Update, Nothing changed since I wrote a review. Still seeing very old posts, not sure if they are still for sale. I wish I can see a date stamp on when the post was last updated if it was updated. Raising it a star. Haven’t gotten any spam inquiries but then again inquiries for items I’m selling appears to have dropped to zero.

3 year user. I've been using this app for 3 years now and I there are definitely some pros using this app, but also some cons that I believe could be fixed yet Offer Up doesn't seem to be doing anything about it.I don't need to go in to detail about the pros because everyone else seems to have let you know. I will say this though; its a great app that lets you make some extra cash due to it being a very popular app making it a great platform to sell from. Con: 1. No call no shows; if you're looking to dabble in the offer up community please don't be someone that hits that buy now button when you're not a serious buyer. This happens so much it makes me want to give up and start selling on eBay. I believe Offer Up could somehow make it where they have to give a deposit when pressing that buy now button. That would seal the deal. For example : Last night I made plans for someone to meet me in a walmart parking lot. We messaged each other while on the way, they said they were a few minutes away and i ended up waiting over an hour in that parking lot only to figure out they weren't going to show up. I'm already bored writing out this review, so this is all i'm giving you. Thats all you need to know really anyways.

Great Concept... Horribly Executed. Don’t waste your time.. OfferUp could be great, but instead, anyone can report any person or item and there are no checks and balances. Once your account is reported and banned, the device you were using will apparently never work with the app again. After months of not being able to see the items I posted, my husband offered to let me use his account to post the items. Behold! Once he signed into his account on my phone, his account was suddenly banned! He had three buyers in the process of setting up meetings for his own items and can no longer contact them. When we try to contact support, no one will reply to emails or Tweets. Not only would MY account have no reason to be banned (really, I posted vintage jars and a teddy bear cookie jar), but the fact that my husband’s account was immediately banned upon logging in on my device furthers my opinion that OfferUp is a complete joke. There are plenty of reviews and community forum posts about people being screwed over by OfferUp’s obscene banning system, and ridiculous practice of auto-banning any account signed into in a device with a banned MAC address. Save yourself some serious headache and stick to Letgo and Facebook Marketplace. OfferUp apparently grew too big for their britches too quickly and can no longer manage or support their app and its users. Stay far, far away.

Really disappointed. Well I bought a 1000 dollar laptop for 400 dollars using their shipping service, I thought we’ll great deal no problem, I would’ve never in my life thought that the buyer takes the hit for mistakes that usps makes. Turns out usps delivered my laptop to another house in my neighborhood, and they are claiming they didn’t receive anything, no surprise big flashy box with a computer of course they aren’t going to say they got it. I thought oh well since I never received anything I’ll just file the claim with OfferUp and get my money back. Turn out that’s not the case packages that are lost or never delivered are the buyers concern they pay the sellers and give the buyer the middle finger and let you to deal with usps. To put into perspective what you need to deal with well, you don’t pick what insurance goes on the package OfferUp does that and you pay a flat rate. Usps insures packages up to 100 dollars and OfferUp let you buy things up to 750 with shipping, this means as a buyer you are expected to take the hit for usps mistakes which believe me are plenty and happen more often than you would think given they are one of the worths mail carriers in the country. Super unsatisfied I put in the saving I had for a laptop to start school and now I’m left without it and have to pay 340 dollars because usps only gave me 100 back.

Unfair Customer Service. I’ve been a seller with OfferUp for many years now, i had a 4 and a half star rating from around 10+ buyers. This app was amazing at first, it was very basic and easy to sell but ever since this collaboration with Letgo it’s never been the same (for me at least). After i updated my app (which was the one with Letgo) it said my account has been deactivated, so i emailed there customer service asking “why was my account deleted, i’ve done nothing wrong so i’m sure it was a mistake on your end”. They responded quickly the next day saying they’ll see what happened to my account and said “we’ll respond as soon as we can”. Literally a month passes and they finally respond saying that i violated community guidelines without saying what i specially did wrong and (since i was tired of waiting i made another account to keep selling) that i wasn’t allowed to have a new account. I’ve sent 2 emails over the course of a month asking what do i specifically do wrong and i haven’t gotten a response. I’ve been a long time member of this app and as of late i find this disappointing and very unfair because i still don’t know what i did wrong to this day. If your interested in just buying without worrying about their customer service this app is remarkable but if your a seller like me, BEWARE!!!

Customer service really takes their time. I have been an OfferUp customer for about 5-6 years and I had a second account with them that got stolen. I wasn’t able to get my account back because they changed the number and at that point I just didn’t care enough because I only used my primary account and didn’t have any important info on the second one. Months later I’m getting no views and no one is responding to my messages. Instead of contacting me or letting me know anything they just banned my account because it looks like whoever stole my second account was trying to scam people. In all my 6 years of having offer up and keeping my account at 5 stars not once have I tried to scam someone and the least they could have done is contacted me. On top of it they pretty much blocked my whole IP address because no other account works for me I even tried it on a friends account and I find it ridiculous that they went to this extent without even letting me know. At least if you’re going to do this let the account owner know so I’m not sitting here like an idiot posting things and wondering why no one is messaging me. On top of it they will still send me messages on how I should promote my items in order to get more views?? I’ve emailed them 5 days ago with no reply don’t bother using this app if you want to be made to look stupid.

Offer Up Flaws. I honestly really like offer up. I use it a lot. Posting things is really made simple. It’s very easy to search and communicate with other buyers/sellers. In fact you could go through a whole transaction without ever exchanging personal information. The reason for my 3 Star, comes because of the flaws I find on offer up. Simple things that I think the app makers could fix. First when you save or favorite something it goes on a board. I like that you can create boards for different searches. But when it gets to cleaning up those boards, it’s a pain in the bottom. You have to go thru every item you’ve saved and individually delete them off of your board. There isn’t any way to mass delete. Or edit, and select what you don’t want. In this day and age, that should be fairly simple to add to this app, but after years, nothing. The next thing is the whole “hide” messages or “archive” posts. There isn’t an option to simply just delete them. I’m done with it, I don’t want it there, I should be able to delete them. In conclusion offer up is great, but those are its downsides IMO. I wish they’d fix it, change it, make it better.

TruYou Verification is now REQUIRED. Given the number of data breaches we’ve seen over the years from much more established institutions, I don’t see the need to upload your Driver’s License or Identification Card simply to verify that you’re a person as being relevant to buy or sell. OfferUp has verified my email and my phone number and that should be good enough. In addition, you can chat directly with sellers or buyers so they’ll immediately get feedback on whether or not uou’re a real person or if you’re truly local or if they want something shipped to their cousin who just happens to be a prince. On top of that, people can see your public profile shich tells them how many items you’ve bought and sold and how your well your interactions went based on a five star system. Bottom line, there are plenty of ways to ensure the person you’re talking to is human. None of which is a guarantee that you’re NOT going to be scammed but that’s the risk you take. TBH, gettin “scammed” is relative to each person’s experience with a particlar sale, i.e. selling something cheaper than what you had intended, buying something that broke after a few day/weeks, etc. Again, it’s a risk but you should know that you’re taking that risk by buying something from another person. YMMV. Until this REQUIREMENT is lifted or removed, I will not be using their platform. I really miss LetGo.

Overall Disappointed. I have had an account on OfferUp for a few years now. I had a previous one linked to an old email, but switched it and made a new account because I deleted that old email. That previous account had no issues. However this new account somehow was taken down without warning. The terms of agreement I thought said if I “violate guidelines” then I’d be flagged or something similar. However I randomly got an email saying I “violated guidelines” and therefore my account was deactivated. I emailed asking why or to see what, if any, violations I committed. I was never answered, until a few weeks later I got another email saying I can reopen my account by simply logging back in. Why would OfferUp not send a warning or tell you what/if you violated any guidelines? I haven’t bought any items from anyone on the platform in months, and the only item I was selling was a motorcycle. I feel someone could just simply spam report anyones account, and have them taken off the platform with no reason. You’re much better off just selling on Craigslist. Got my bike sold, and didn’t get my profile taken down on that platform. 10/10 Craigslist 6/10 OfferUp…. Just disappointed

Poor programming. I listed a set of items for sale and got several replies to it. The posting process is longer than other sites/apps because I encountered error after error. I posted the item the first time and it didn’t even show up. I posted it again, successfully that time. I came back 30-45 minutes later and it wanted me to “bump” my item up in the listings. This isn’t a new mechanic, but I was surprised to see that after such a short time. Out of curiosity, I went to find my item before bumping it and it was absolutely buried about a half dozen pages from the top. I ended up selling it on Facebook Merketplace because of this poor app mechanic. If you don’t live on this app, your item will quickly disappear in the chaos. After I deleted the item, I got an email from Offerup, asking me if I sold it to one of the people I spoke to or sold the item elsewhere. I clicked elsewhere and encountered numerous errors again, resulting it the program only offering the option to choose the person I had spoken to on the app. Not sure if this is just more of the buggy nature of this app’s programming, or if it’s an attempt at dishonest statistic gathering. Either way, this app seems like a decent deal if you’re a buyer, but not a seller.

Too many no-shows. Too many no shows, looky-loos, scammers, bots, trolls, ghosting. I have to wade through 30-40 people who continually ask about availability then disappear without a second thought, just to get to the decent people using the app who actually follow through with their purchase. Those are the buyers who arrive on time at the appointed place ready to buy. There are the people who negotiate a lower price then disappear altogether. Most people on the app treat it like a garage sale where everything should go for $1 or less. Or say they want to buy an item but can’t complete the transaction for two weeks and I’m supposed to hold the item for them until they dane to pick it up. No thanks. I see why so many people would rather throw away their items than to deal with such people. I’m finding it’s not worth it myself to sell. I donated to a charity shop over 1000 items rather than go through such stupidity as I encounter. Let these so called buyers go to a shop and ask an employee to hold something for them for 2 weeks. Let’s see how far they get. Or wait a month after a sale is announced at a store and expect the item they want to still be there and still be on sale. Good luck!

Worst app. No customer service and get scammed all the time. I tried too buy an item did not violate any community guidelines and got my account disabled. I know I didn’t violate the community guidelines because I mentioned the item too a colleague since I couldn’t buy it and he decided too buy it for himself. He just tried too buy it and got he’s account disabled. Every person I mentioned the item too had the account disabled without reason. It happened too a couple of people and I’m supposed too believe that just because they wanted too buy the item they would get their account disabled. Don’t do shipping on offer up. Half of the items are trying too scam you or worse. They hacked offer up and now me and a couple of friend had their accounts disabled. When I mentioned this too the customer service staff they said that I violated the community guidelines and offered no type of solution I was the one in the wrong without a reason. I guess getting you’re site hacked and being a victim makes you the person at fault for everything. Didn’t even try too figure out why my account got disabled no type of customer service or support for me or any of my colleagues. Very bad costumer service and very bad security. I would not recommend this app too anybody. Find some other app will be safer and you won’t have too worry about being scammed or hacked.

Not a “Buy it now” platform 👎. I do not like the purchasing format for this app. Sellers list their items like any other marketplace type app, but when I clicked to purchase several different items from different buyers, it did not place the purchase for the item but instead submitted an “offer to purchase” to the seller who apparently then has to accept the offer before you are actually committing to buy. In the three different instances where I tried to purchase a product that was listed for sale at the price that it was listed for, I did not get any response or acknowledgment from the seller of that product so my offer to purchase ended up expiring and I could not buy the product listed at the price it was listed for. What’s the point of a marketplace platform where a seller can list an item and a buyer who wants to purchase it for the listed price is not even given the option because the seller is too lazy to acknowledge or accept the offer? This app is going to loose credibility by not holding sellers accountable to commit to their listings. FYI this isn’t a direct purchasing app but some loose make an offer, seller isnt committed to sell a listed product type of app. I’m going to be sticking with eBay, Marketplace or Mercari as those places I have and can actually purchase a listed product from a seller.

Account Deleted without reason. Terrible! I’ve been a flawless buyer and seller for many years now on OfferUp! Over 100 5 Star ratings. I have been greatly helpful to their customer service reporting constant fraudulent activity in the past. Suddenly my account is banned again. My account has been deleted randomly in the past. Once when I hadn’t even been on the platform for weeks. Each time I reach out to their support team to reinstate my account, the message back I get from an actual agent is that my account was “blocked in error” and they would reinstate right away. This time they say I violated community guidelines so my account is just cancelled for good. I have no idea for what! They just send automatic generic messages not indicating anything specific I have done. I haven’t even bought or sold anything in WEEKS!! The account block just happened randomly one morning without warning or explanation. Beware if you are looking into this app, they now have many complaints with the BBB and other various websites note similar issues with this platform. There is obviously a serious problem with their account monitoring system that seems to be widespread over the last several months specifically. Hopefully I can get in touch with an actual human who can help me and NOT automated genetic and vague messages.

Oct 20 & unable to cash out. I sold two item a couple weeks ago. The delivery and sale has been agreed upon and been completed by all parties involved and payment has been sent to me via this App. Using brand new iPhone 11 in downtown Seattle with 300 download speed. Upon clicking the cash out button it says to update the app the latest version. I click the one button on the the apps screen to do so, Apple App Store opens and there’s no update or new version. It just takes me back to the same error page in the offer up app which just takes me back to the App Store where there is no evidence of change or direction. I’m in a cycle of being unable to cash out to my bank account and I’ve been checking everyday for this bug or update to be fixed or recognized for 2 weeks. The app is now unusable for me. I guess your just holding or keeping my $78 after me putting in the time to use your service, drive to the post office, etc. It’s too bad because I have plenty to post but am actually uninterested in using this app any further. OfferUp, many of your users don’t feel safe or reassured. Many of us are uncomfortable or disappointed either while using the App or after the apps purpose is supposedly fulfilled. Doesn’t encourage people to click or download this much further. I’d appreciate some help from this company.

Worst selling app. Beside worst selling app, they have the worst customer service. When someone purposely report your listings because they must got nothing to do, offerup just deleted your post without reviewing. I constantly have to contact them to review my listings and restored multiple times. After they got all your personal informations, they banned you without explanation, receive no email notification, no warning, no reply, nothing. Don’t waste your time or give out your informations to this app. It’s a scam app! Update: finally got a response from them that my account was close due to repeatedly posting prohibited items which violate their posting rules. As I mentioned up there my listings constantly were flagged and I contact them which they restored after reviewing it that it’s actually not prohibited items. Well, they surely have poor systems. How can you restored all the listings after reviewed that is not prohibited items and then deleted their account stating that it repeatedly listing prohibited items? Don’t waste your time selling stuff in this app, if you don’t accept low balls offer then they can just lie and report all your listings that it is prohibited items and your account will be suspended without them even reviewing if it’s actually prohibited items or not. They have very lazy workers!

Too many scammers. I previously had Let Go but was obviously forced to get this new app, due to the merger/buyout, if I wanted to continue selling though this outlet. I do use other selling apps as well (Poshmark & Mercari) but it’s nice to have an app that also allows local pickup, especially for larger items. However, since the update, the majority of “interested buyers” are actually scammers. Luckily it’s typically fairly easy to detect these scammers (new account, asking for your phone # to communicate, etc), although some are a little less obvious initially. Unfortunately that’s 90% of the messages received... scams. You would think this company would require a little more to verify your account before you can begin conducting business. There are several verification methods in place, they just aren’t required. Anyone can make up and verify an email address then start scamming! For the record, I’ve sold numerous items through Let Go, Poshmark and Mercari. I’ve now sold one item on Offer Up, but that’s only after reporting and blocking likely 20+ scammers. The app functions decently, they just need a better scam deterrent process. I’ve also provided this feedback directly through the app. Happy selling/buying! Just be cautious!

WHY OFFERUP WHY? I Gave the platform my all!. I have used this platform for years now! Especially during these tough times with stores being closed and money needed to be made I always stood by it. HOWEVER LATELY HAS BEEN RIDICULOUS. I have always sold authentic items and been a honest seller. My page has been cut off and support is honestly terrible. No way to contact anyone with OFFERUP. No notification on any item or reasoning. HOWEVER if it’s deemed to be fake or unauthentic it’s taken down yet other sellers hundreds of people have fraudulent posts or fake items. A post which was ART was the only post I received a notification for when it has HAND PAINTED BY ME. After these notifications my entire page has been disabled. I have worked hard for my scoring/reputation never doing anyone wrong or Mis-using the platform. YET I CANT EVEN GET A RESPONSE OR EASILY FIND A WAY TO GET TO THE ISSUE. WHY IS THIS EVEN AN ISSUE? Maybe a blessing in disguise seeing that I have recently found other platforms like letgo. So I will give them a try seeing that is the only reason. During these times this is about the worse for this happen to me I had 2-3 sales pending and now I look bad and missed out money when it’s tremendously needed. OfferUp I USED TO LOVE YOU!

Very unfair and rude. I’ve been with OfferUp since 2016, and I am one of the top sellers/buyers on this app. I have over 20 reviews and all of my reviews are 5 stars with great feedbacks. I’ve never scammed anyone, nor did I ever break any “Terms of use” or “Terms of Service.” About a month ago, I was aiming to sell an iPhone and out of the blues I couldn’t get any views on my new items I post, nor was I able to read anyone’s message forwarded towards me. At first I assumed it was a glitch. I’ve deleted the app and reinstalled, changed my password, and tried to see if anyone had the same issue. Once I found out they banned my account, I tried to contact them in many ways, with more than one email. As soon as I wrote a bad review on here they began to reply and quickly asked to resolve the issue. I asked them why they banned my account in the first place, they said it was because I (supposedly posted an item more than once (which I didn’t.) Anyways, the issue was resolved for a month and they banned my account again a few days go for no reason whatsoever! I lost on my sales and I even tried emailing them to ask them why they banned my account, they didn’t bother to even reply. I don’t recommend this app. The people who scam, lie, lowball, and etc do not get banned, but the good people who basically run this app selling and buying daily get banned for no reason...

Inconsistent and not trustworthy. This app looks great. The problem is that it has so much inconsistency in what you can and cannot post that it creates more frustration than satisfaction. I had a post removed that I created based on other posts that were still on and not removed. The first time I emailed the company about it, they told me it was an error and put the post right back on. It was removed yet again by someone else! They don’t seem to know what they’re doing! As for being untrustworthy: The majority of the people that were contacting me to buy items came from very far away and had every excuse in the book to try to lower the price to something so ridiculous that they were practically getting the item for free! The level of low ballers is significant. At least half the people or more did not show up to buy their products when they said they would (you are probably in better luck if you ship items out). One guy picked up a refrigerator that was working perfectly and, a few hours after he got it home, had the audacity to let me know that it was not working and that he wanted his money back. 10 to 20% of the people will be respectful and will be a pleasure to deal with. The rest will simply give you a headache. There are much better apps or programs out there.

Can’t sell anything on this app. This app is just horrible. A majority of sellers I try to message about their item’s availability never respond. I’m trying to sell my iPhone 6 and I tried promoting my listings with real money but I barely get anyone interested. Even if someone offers some money or I try to offer money it gets canceled automatically even though I’m verified for payments. I tried emailing OfferUp about it but i still got no response. There are a lot of flakers that will act like they are interested in my phone and I arrange to meet them the next day. But when I’m getting ready and I message them that I’m about to leave they say they no longer want the phone. I always report them for wasting my time as I had to turn down other offers to get through with the meet ups. Then when I message those people asking if they are still interested I get no response. No one is ever serious ok this app. They either never respond to me asking if they are still selling their product, they cancel the meet up last minute, or they just stop replying. I’m just going to delete my account on this app because it’s just wasting my time. I sold a phone on Mercari in under 24h compared to the 3 weeks I had my iPhone 6 up on OfferUp. This app is just full of scammers and OfferUp won’t let me buy anything because it keeps canceling my offers. Never using this app again

Used to love offerup, but.... I used to love offerup, I used it frequently to buy and sell cars for my car business, and I didn’t mind much when they started to charge $5 per ad but for the past year or so it’s basically impossible to use offerup to buy or sell vehicles. I literally did a count and out of 100 vehicle ads over 80% were scam ads. I get that you can’t possibly stop all scammers but you guys can at least TRY and do something especially if you are charging money for ads. I have seen way too many, VERY obvious scam accounts that have been open for several years with literally 20,30+ duplicate vehicle scam ads. Also most of them are from the other side of the country? There is absolutely no reason why a huge tech company cannot come up with an incredibly simple solution to at least do something about the incredibly obvious scam accounts with dozens of duplicate ads that are taking up literally 80-90% of the vehicle section. I have done my part in flagging the scam ads and accounts, but you guys failed to do your part by removing them, since I have seen the same ads and accounts that I have flagged numerous times, several days and even weeks later. Also I have written in several emails to your “staff”, if you can even call them that and it left me even more frustrated than I was before. Well done.

Offer up review. Yes I love offer up how easy it is to use, my only disappointment would be (which has nothing to do with OfferUp) is the many flaky people that, don’t show up, don’t communicate. Some ask a million questions when I write very detailed descriptions of my items that I’m selling and they ask obvious questions that I have described in detail. Just the flaky behavior of people that have no integrity or manners. I haven’t complained to offer up, maybe I should but I don’t want it to be something that comes back at me. I have good ratings, I respond quickly, always show up ahead of time even wait up to 45 minutes for those that are running late, some just never show up (rude) and don’t communicate. I’m a very understanding nice person so if they just said for whatever reason they can’t make it I’ll understand and go back home. I know there’s really nothing that offer up can do, because we can’t control other people‘s behaviors but if you have any suggestions that I might do when people behave badly please let me know. P.S. Fortunately the majority of the people I deal with are GREAT! Thank you, Kathy

Was good now not good. I’d give offer up negative stars if I could. At one point offer-up was great. I use to sell on offer-up. I had fifteen five star ratings. My Facebook, phone number, email, shipping and billing address were all confirmed, basically four out of five things confirmed. But then one day I could no longer list an item for sell or message a buyer until I joined ‘TruYou’. TruYou is not a required thing on offer up. TruYou is verifying your identity by uploading a drivers license, state ID, or passport. I do not have an ID at the moment and im aware is something I need to take care of but since the pandemic offices have been closed, have reopened but with a three month wait list to schedule an appointment. I have friends on offer up and I see other people on offer up who have not confirmed anything and they are selling things. I contacted support and was told I have to upload a government ID before I can use the site. Therefore, Offer-Up makes no sense, I have fifteen five star ratings from selling innocent items such as dressers, storage containers, bags, statues, etc., four out of five confirmed things on my profile, get others with nothing confirmed to one or two things confirmed and able to sell and buy so why am I not allowed to. Joining TruYou is a option.