SplashLearn: Parent Connect App Reviews

Great App for Reading and Math Skills. Love this app As my child finds it enjoyable time that we spend together. I also enjoy the parent app and that the kid earn coins while playing that they can spend in their aquarium or jungle later. Great for math skills and speech/spelling/reading skills.

Great addition. This s great addition to the family of Splash Math apps.

Please update or fix this app. I love the splash learn content, they’ve created a wonderful learning environment. However the parent app to see child’s progress often is loading incorrect information , and doesn’t load information. Splash learn is a paid for program so I would hope they would have a app that would work correctly. I’ve messaged the help center plenty of times and I’ve yet to have this issue resolved. I appreciate what they are providing for my child, however if I’m paying to also be able to see my child’s progress I would expect it to work. At least find a way to make it available to see progress and time spent online if the parent app is not going to work.

very good. sofar sogood

Can’t see screen. It does not show the full screen and you are only able to see half of the screen…. Very annoying and frustrating….

Parents app is very buggy. I keep downloading and then removing this app because on the one hand I like how I can track my children’s progress on it. I like the charts that I don’t get on the parent section of the activity app but on the other hand it has been so buggy that it renders it useless. I have problems with switching between children and subjects.

App not Current. You cannot use this app because it’s not current.

App doesn’t work. It says the version is too low

fundamental tracking/sync issue and no response. we want to love this app but the sync feature does not work. after multiple attempts to reach out to the team, we have received no response. it’s too bad bc the app itself seems great but has no point without tracking.

App crashing. When I try to review her reports it crashes the app every time.

He Lost Interest. My son tried it but it never progressed. He was doing the same thing over and over. This subscription is a pain to try and cancel as well. Not worth the hassle.

It’s alright for basic info. If all you need is a quick overview of your child’s progress then the app is fine. I do wish there was a way to print the report or save it as pdf. It would be helpful to be able to add the report to a homeschool evaluation portfolio. It’s also awkward when trying to scroll back to view the lessons done many months prior.

Cant login with Gmail!!. Expect things to be smooth for such costly app! It also forced me to use different email from the one we were using the free app with.

Activity Not Updating. Activity not updating. It’s very frustrating. Cannot check on my kids’ work. This is paid for and it should work.

App is incorrect. I have watched my daughter complete several lessons today and the app says she has done nothing today. It’s frustrating trying to keep track of her progress when the app is incorrect.

Buggy app, unable to cancel. My children don’t use this because it constantly freezes and closes. There is no notice on renewal. This is really slimy. I would not recommend.

Fraud. The app allows me to reset my password but will not allow me to use the app despite paying the annual fee. It’s a scam. Beware!!

The software. It’s not updating the progress

Not able to view learning.. I know my daughter has worked on her math but it isn’t showing up on the progress reports.

The BEST Math APP. I have three children(7,7twins,9) and I can only say good things about this app. The automatic email reports are awesome and the tracking of each module is super. I love this app. I wish they made other apps for reading, writing, science, etc....

Slow to Update. I am having a hard time tracking my daughters progress with this app. It is slow to update.

Not working. This app is not tracking my child’s time on the app. I’ve watched her play the games with logging in, yet this report shows no time played. I submitted a feedback note in the app, with no response or improvement.

Refund. This is such a scam they are terrible at giving refund tooks them days to reply to an email and then they give me a refund only to tell me they’re charging me 24 dollars for a subscription that I do not have

Customer service is the worst. Don’t even bother on trying to contact anyone at this company. Have been trying to cancel the subscription for 3 months and there is no way of canceling. Sent emails, submit information and the 3 choices they show to cancel are not accurate. Worst ever. Paying without using it.

Not app in pictures - bad report data. Not only does the app not match the pictures, but it reports incomplete data most of the time. I watch my child complete sections and then check the parent app repeatedly over the next couple of days and their work doesn’t register.

Never works!!. This is the worst app! I pay an obscene amount of money for the annual subscription to SplashLearn and it was recommended to download the parent portal to monitor progress. It literally never works. Shows zero activity and zero progress. There's no way to log out if it to reset it or fix it somehow. Total waste of time.

Poorly designed. I rate this 1 star due to how poorly this app is designed. After our trial, I updated the subscription. This did not connect to my log-in and after multiple attempts and emails to the help support address and inbox through app, we have no resolution. Despite paying for the membership, we have no access and the games remain “locked” for my daughter. Very poor design.

Does not update. I question the accuracy of this app. I have watched my son complete multiple games/pathways and even a day later, I’ll check the app and it will say none were only a few games have been played.

Doesn’t synch. As other reviews have stated this app is buggy and doesn’t synch correctly with the kids version. Sometimes it has the accurate count for activities completed and then it will change randomly. Please fix! We love splash learn and would love for the parent app to be accurate!!

Synching issue. This app won’t syncs since February. I’ve tried to synchronize it multiple times. I don’t see any updates and I have made sure the splash math app is updated. I don’t see any info on how to resolve this issue.

Company makes it very hard to cancel. This app borders on being a scam for how difficult they make it to cancel your recurring auto-payments. The kids also got bored of the lessons very quickly. I don’t recommend it. Their goal is to bill us monthly in perpetuity.

Pretty good. Asks for a lot of purchases...no good way to reset account password.

Good so far. Yes my daughter is having trouble with common core math. This seems pretty good....after only 1 day though. I will report back when we see more.

Does not work. I have never been able to access my child’s progress on this app. The app either doesn't show me any information or it has a loading screen that never ends.

The parent app does not work. The app works perfectly for my child. He love it. However the parent app does not work for me.

Really promising but super buggy. Many many of the games would lock up my daughters iPad. She doesn’t want to use it anymore because of how buggy everything was. Having to restart the app 2-3 times every 30min Would be better to have less games and more quality.

Scam. Still charges you after cancelling within the trial period. Wouldn't respond when contacted about this.

LOVE THIS APP!!!. I recommend this app for all parents who want to monitor their child(ren's) progress. I love the notifications and the summary that keeps me updated with my children's progress!!

Customer service so far has been great. I was having trouble setting up the app at first. It had mistaken me for my child and it wouldn’t let her log in under her own name. There was no place in the app that I could find to fix this. I purchased the full app for $59.99. I called customer service and I got a voicemail two times and then to my surprise they actually called me back and I didn’t even leave a message. I spoke with a customer support representative named Ricky Davis and he was more than helpful. He fixed our problem within a couple of minutes and he also told me a bunch of other things about the app that I did not know. My daughter uses this app in school and she uses it under her teachers account and at home she uses it under my parent account. So on my parent account I can watch her progress on her iPad in real time on my iPhone, and on her teacher account at school if her teacher as my email address then I can get weekly updates and progress reports from that account at school. So thank you Ricky Davis for clarifying and making me feel good about my purchase. It is now time to start using this app and I will be back for another comment to let you guys know how it goes.

App doesn’t not work. I downloaded the parent app to keep track of my child’s progress. I see him doing the work but it shows that he has done nothing on the parent app. It’s very frustrating. We likely will not continue our membership after our year is up.

Can't login with my google email. Looks like it's a cool program but I can't login to my account using my google email

Parent App Started Working. The Parent App stopped working/synching with my child’s account. I am getting notifications “she didn’t Pratice today” while she is using it directly in front of me. I’ve tried deleting and re-downloading, pressing the synching function. I’ve submitted that it’s not working, but there is no support or email to find a way to resolve it.

Does not show up to date data. This app never gives credit for the work completed.

Useful to track your my child’s progress. This app has help me to track what my child is learning and how he improving in a particular skill. This also help to monitor the progress at different concepts. Must have app for parents.

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Thieves!. My subscription was cancelled years ago and they keep stealing my money!

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Clowns. No customer service even after one spends 80.00 bucks for the year. What a joke!

Problem with app. The app is currently not updating/syncing the information of splash math with the parents’ app. The syncing date is Dec 28, 2022, when we are Dec. 28, 2021. Both my children’s advancement is not being updated as it shows the last date to be August 2021 and they both have been working on it this all the following months in 2021. PLEASE FIX THE PROBLEM AS SOON AS POSSIBLE. I had this app for 5 years now, please do not disappoint Thank you.

Doesn’t Sync. This app is useless as it does nothing. It doesn’t sync with the actual app so I can’t see anything my children have done. I’ve sent help requests and no one responds to me so…..

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