MetLife US App App Reviews

Basic & Disappointed. My company just got MetLife & the app is so basic. There is no contact info on there. There is no details other than finding a provider & you can’t even have a place to search the names of providers. It takes so long to scroll & keep hitting load more & you can’t even sort the list.

Luis Fernando Martinez.. I can not see my coverage for my auto ins. with the app. I added a new car to my insurance a week ago and haven’t gotten the cards. I have called several times (3 or 4 times) and the waiting time on the phone is too long and nothing about my cards. I have my ins. with my employer, The Home Depot. The service is not good, I’m not happy. Thinking moving to Geico. HELP.

Not useful. Received email invitation to download my ID card. The provided link didn’t work. It, instead, directed me to download the MetLife app. After downloading and registering, it permitted me to see my ID card, but it gave me an error when I tried to put it in apple wallet. Today I wanted to see the ID card to check in for an oral surgeon. Now the app won’t even let me see the ID card. In addition, it tells me I’m not insured by MetLife. The phone number given was busy, so I went searching for another number. I got MetLife customer service which was an AI bot that was dumb as a rock. When I finally got a real person, they verified I was still insured, but couldn’t help with the app. They transferred me to someone else who also asked a lot of questions, but was no help. Her advice? Log out and log in again. Of course, that turned out to be worthless advice. I’ve since removed the app, since it is just taking up space.

You’re Right, App Is Useless. Just downloaded it, signed in, (already have an account), and can’t link auto policy and work account together. Tried to enter my auto policy number and it only allows numeric entry only, you can’t put any letters in the policy number. My policy number has both letters and numbers. Also, it didn’t recognize the company I work for. It list suggestions and recognizes my employer when logged in directly online. Should have listened to the reviews, but thought I’d give the benefit of the doubt and try anyway. Very disappointing.

App is useless. I cannot view any policies in the app. The website works completely fine, but it does not recognize or add any of my home or auto policies. I have tried at least a dozen times. I know they were bought by Farmer’s. Whenever I try to log in there either, it tells me to login with MetLife. This is completely useless. Spent over an hour at the car dealership trying to access my policies. I couldn’t find them on mobile. I eventually had to borrow the salesman’s laptop in order to login in. App is terrible. Please update to allow us to add policies.

MetLife Review. The app is supposed to link all my auto and home because it gives me the option to do so. When I go to enter my info I’m being told something went wrong and my policy cannot be seen on the app. Not convenient at all; so each time I want to see my policy I have to go through the online version. Customer Service I would give a very low rating. Long waits on the phone to talk to an agent and too many prompts to get to someone

Simple but too simple. It’s a simple app but wish it had a page that listed my coverage from cleanings to whatever it only gives estimated costs to major procedures and I want to know more it’s too simple Their website also doesn’t work on a mobile device I just get blue screens for it. So yea can’t find anything on the go with them.

Looking to understand current visit & claim. My entire effort to pull up claim and send to my printer. App is not intuitive and easy to use. I will be calling the office tomorrow and asking them to mail me a hard copy. I’m totally dissatisfied🤬

No longer works. This app previously works perfectly fine with looking at your coverages, limits, estimates and finding dentist offices but now none of this works! Even the link to show the coverage Card doesn’t work anymore and it’s been not working for months. You guys need to stop updating a working app and now it’s completely not working. Even your website doesn’t show coverages and estimates. What is going on with this?? Did you lay off incorrect DBA and now everything is broken????

Leaves Much To Be Desired. It takes forever to load. Of course, that is assuming that it even finds my (THREE) policies. Half the time it tells me it can’t find them, rendering the app entirely useless. The website is equally as slow but at least it eventually gives me what I need. Submitting a claim is relatively easy here but it just isn’t very accessible/user friendly after-the-fact. Much to be desired, indeed.

App stopped showing dental coverage. I have had 4 calls about this issue with the app and have an open case that has not been resolved. A few weeks ago (3-4), my app all of a sudden started saying I don’t have dental coverage (I do) and when I called or used the website, all my information was showing up correctly. So I called and a very nice person said they would open a ticket and let me know when they start looking into it. When the IT team first started trying to fix it, they changed my password WITHOUT notifying me. There is sensitive information on my account and that was a breach of trust. I called to complain, and another nice woman said that the IT team hadn’t looked into it yet since my call a week prior, and they might not know how to fix it since there is no IT team for the app, just the website (which works for me). She then went to ask them and turns out they WERE looking into it but did not write anything down on the ticket (so there is no trace or accountability as to who changed my password). She then said call back in a week if no one contacts me, which no one did, so I called and got someone who did not seem willing to help. This was two weeks ago, and my account is still not fixed.

Cannot get past add email and phone number. If you can’t even complete registration in the first two screens because it keeps kicking back and never put information in, it’s not a very helpful app. Every time when I import my email, and then my phone number, what a deal with my data. Then I am prompted to press continue. When I do that it clears all of the data I just put in on that screen and starts the same page all over again - blank. Fail.

Both app and website is broken. Metlife didn’t send me ID card after 2 months, so I decided to create an account with them to get my id card details. I successfully created an account through website Then when I tried to login, it showed me never ending loading spinner. I downloaded application. It also took like 30 sec to load page after login. Then when I click “view id card” link, it shows me spinner for 30 sec then showed an alert to retry and bring me in infinite loop of spinner and alert message. These insurance companies make billions but don’t spend some money to hire professional developers…

So slow it is a joke in every docs office. If you try to show your insurance car using the app, and you say that this is a MetLife app the nurses already know that it will take a long while. I had a good laugh is about it, but is this really annoying. It makes you wait to login, it makes you wait to load your profile, it makes you wait to look policies, and make you wait for every search that. 5 mins to get to the first page. Not only me. I cannot believe MetLife has an app like that.

Wonderful!. Having Dental Insurance with MetLife is fantastic. My claims are always processed so quickly and to be notified when it’s complete is an absolute plus! Their site is setup to where you can easily navigate through it and find exactly what you are looking for with ease, unlike some. I’d give them 10 stars if I could.

Provider’s search capabilities is crap!. Not a contains search, not a keyword search, searching for a provider on MetLife Dental is an exact search! You have to provide the exact name in the exact format they require in order to pull up your provider, if they’re in network! On top of that, they limit the number of characters you can type into the search. So if your providers company name is longer, it gets cut off! What a joke.

Registration. The registration process was quick and simple. Once I registered online, I was able to download app and see everything quickly and easily.

Company not listed. I downloaded app to be able to see my information and you can’t find me in the system. So I look up my employer, again not listed. Not sure why they’re not listed when they use this company for dental and vision. MetLife said to contact your HR person. Guess what? I AM THE HR PERSON! So again, how is our company not listed for my employees to sign up for this when I am looking at our company dashboard as I’m typing this.

Filing a claim online is a challenge. I have not been able to file a claim successfully online. There is always some kind of issue when using my tablet or smartphone. I’ve been able to enter all data and when I click to submit electronic signature I get a message that I have been timed out and all my work has been lost. I have gone back in and entered all the information and clicked on ‘save for later’ and that also results in a message that I have been timed out and my work has been lost. The 2 prior claims I have attempted to submit electronically have also been a bust. I’d like to be able to submit a claim conveniently and easily online, however, I believe your website and app need a lot of work. It is very frustrating.

Registration has a bug. App has a bug and will not allow me to complete the log in process. When you enter your primary email and phone number it has a pop up notification informing the user how the information will be used. When you click OK, it wipes your email and phone information and your stuck since you can’t complete these fields and continue. Should be easy to fix but for me this makes the app useless at this time.

Can’t get past the login page. I needed to check which dental plan I had to confirm I would be in network after unexpected tooth pain - but I couldn’t even get past the login page. I just created my account within the last year and had saved my password to my phone. I got an error saying “Sorry there was a problem loading your profile”. No phone number to call, nothing - can someone help me?

Does not work for my employer. Mobile app does not work, at least for my employer that is. I have a previous claim and a current claim in for Short Term Disability and my account shows nothing at all, but instead tells me to call MetLife. Without a claim being present than no other features are useful like uploading and downloading documents. Website is just barely better because they actually show me my claims, but that’s all. I still get paid from my claims so there is that, but things would be more efficient if they invested a little money into their technologies division.

Can’t get past the registration screen. When i go to register my online account I’m not able to complete the process. The first page with my basic info wasn’t a problem but after fill out the contact info page and hit continue, the info I just entered is cleared and a popup box about how they use my information is instead displayed without me progressing to the next page. I’ve tried to fill out the contact info and tap continue multiple times but it always ends with the same result. This, unfortunately, makes the app functionally useless since I’m unable to actually finish registering my account so I can’t actually login.

Unsettling. Time after time after time I try to pay my bill online via the app l. The system portal tells you after the fact that there are problems and you will have to start over. Unacceptable. Not to mention that I no longer get notifications of when a payment is due. Which worse I’m forced to use a nickname like upset John or frustrated John and believe it or not those names have already been chosen.

Outstanding customer service.. I was asked by my Dentist’s office to confirm if any changes to my group #. My initial questions could not be handled by the automated system. I was pleasantly surprised to see how fast the automated system transferred me to a live customer agent to handle my questions. Neika, the assigned agent, handled my questions on the spot. She also offered to send updated cards by mail. After 9:30 PM (et), the entire situation was handled in less than 7 minutes. I was impressed. Thank you.

Lots of error messages. When I selected my coverage, or even my card fo example, the app told me an error has occurred. I was however able to access claims including pretreatment estimates.

Has never worked. Signed on with Farmers 5 days ago and they issued a MetLife policy for our auto insurance. I can login to the website but every time I have tried to login to the app there is a message saying “sorry there was a problem loading your profile. “ All profile information on the website is complete and correct. The app support link brings you to a website that has no link, useless.

Registration does not work, unable to use app.. When I go through the registration process, I am asked for an email address and phone number. After I enter these and hit continue, I am given information about how my information is used. Once I dismiss that prompt, I go back to the entry page for my email address and phone number, with the fields blanked out. Entering them again repeats the same process over again. There is no way to complete registration and log in.

Absolutely worthless. I submitted a ticked to correct an issue with viewing my ID cards and coverage over a year ago with screen capture of the errors displayed by the app saying that I have no dental policy and I needed to contact their tool free phone number which I had several times. I find it incredibly disappointing that the errors still persist. Don’t use the app. The web site is much more reliable

What is wrong with this app. I have had this app almost a year. At first I could log in a see my information, then it started telling me there was an error. I deleted the app and reinstalled it. To this day I still get an error message and to call customers service. What sense does that make? Every time I want to check my information, I need to call customer service. I thought that was supposed to be the convenience of the app.

Poor website. Poor support. The app will allow me to log in. It will recognize my account by greeting me by name. But when I try to access my ID card, I’m told it’s unavailable. When I try to access my account info, I’m told the account doesn’t exist. How can the website greet me by name, but then say I have no account? If I go to my browser and access MetLife via the URL, my account is viewable. The call center support was useless in figuring this out.

App does not show benefits account. I sign in and the app says it cannot find account. It then gives me the option to link. I provide the information requested. I am then told that the account is already linked and am asked it I want to link another account or go to dashboard. I select dashboard and receive the same message that no accounts are linked. It is a loop with no exit. When I select the menu in the upper right, I only receive the options to edit my profile or log out. Yes, I have logged out and logged back in. Yes, I have uninstalled and reinstalled the app and logged in. All return the same result. Pretty poor for a company this size.

Horrible service. From the very start I’ve had nothing but problems With getting confirmation of my policy details How to access the policy online. And though we began our policy on February 25 - today is March 3 and we still do not have ID cards! We cannot link our policy on the online app and it keeps having an error message. This is beyond frustrating and from a company like Farmers. I would expect better

Horrible App. Whoever designed this app needs to go back to school. It’s not user friendly. Very hard to navigate. You have to push random things in order to get to claims . The screen on the app gets locked so you can’t minimize or maximize the screen . Causing the screen to lock so you can’t see all the options to continue to make a claim. From here on out I will only use my web browser. Hope you fix this soon .

What a Mess!. They are used to work very well. However since the farmers purchase, both the app and the website browser display and accurate data, which concerns me for data integrity reasons. Both methods display multiple duplicate policy entriesOr display in accurate coverage details for the policy you wish to view. I am working with MetLife for several weeks trying to resolve, but am nearing the end of the line with my patience. Looks like a new insurer is in my near future.

Their app and website are useless. The cost estimator doesn't work, and the search bar for procedures doesn't work either. The only things that seem to work are the 'find providers' feature and the option to update personal information. Their website is dysfunctional. There is no information available about my plan, deductibles, or anything else. I imagine this is by design, so people continue paying while remaining hesitant to visit the dentist because they don't know how much will be covered Typical scammy insurance behavior

Trash app and company. This company is absolutely trash along with its app. App never reflects your account accurately compared to their website (which is another joke) and the company jerks you around with your claims. No one ever calls you back when they say they will. Customer service somehow “doesn’t have numbers to claim managers and can only put in a call back request” that the managers don’t do anyway. You pay for their service only for them to deny you as “not covered” this company is a thief. Stay away from them.

Capabilities Taken Away w Update. I used to love this app. I could do everything I needed to within the app itself. I could submit claims, check on claim status, check correspondence, and many other things. Now with this most recent update, the only thing you can really do is see your certificate and policy number. It directs you to the glitchy website for you to do anything. Please give back the functionality that the app once had. It was great!

Positive. I just received the best customer service over the phone. Terry, was very helpful and positive when helping me out with my information. So grateful for people like her. Definitely need lots more people like her.

Log on problems website. Had to contact MetLife since I couldn’t log in on iPad. Had been able to log in just a couple of weeks ago. Was told Safari was a problem, wanted me to download another browser - didn’t want to. Suggested getting the App - I did and was able to log on that way. Happy now. App works fine.

This app does not work. The navigation buttons along the bottom do not work. They rarely respond to touch. It is not clear how to navigate to other screens. When they do, the screens in the app open as blanks. Every time I try to log in it forces me to reset my password. It will load expired benefits information for a company I left more than 5 years ago and I cannot figure out how to remove that. However, it will NOT load my benefits info for my current job. I have now spent several hours on the phone with technical support, over several days, and I still cannot access my accounts. Can’t access them on the website either, with a PC or a phone.

Scam company with scammy customer service and a worse unhelpful app.. Scam company with scammy customer service and a worse unhelpful app. Can’t find help or information on the app. Can end up clicking endlessly on site and get no information. They don’t want you to figure out anything. You call them on the phone. Very long and difficult phone tree. Difficult to talk to someone. And when you do. They hang up on you mid call. They are incompetent. You need to ask a question multiple times and babysit them doing their job because the answer to the same question will change after 15 min. Expect 1.5 hours to 2 hours of your day with them to get through 1 phone call sometimes more.

Good luck getting in contact. Tried installing the app. I would input my email and phone, get a pop up telling me how they use my data (no checkboxes to confirm), click either the X or “continue” button (I did both - multiple times) - only for the app to clear my email and phone. Since both are required to move on - yeah. Never even got through account creation. And since they don’t list their number for my particular type of insurance on their website… guess they don’t want to be in contact. So Godspeed to anyone that wants to get in touch with this group.

Worse than useless on Apple devices.. Year after year, the same problem. Having one account number confuses my homeowner’s and renter’s policies. Worse, trying to pay by credit card is impossible. Fill in all the information, and the app or website, says “Sorry, could not connect. Try again.” Then it forgets what you entered. Eventually I give up and make a phone call, which is fairly painless. Deserves zero, or even negative stars. Maybe it works on PCs, but it ALWAYS fails on Apple apps and browsers.

Bad app. This app is not working most of the time, I’ve tried to look at several different aspects of my account and it always comes back as error or timed out. This app need to be revamped and updated so that is more user friendly.

Costumer service refuses to contact their own IT team to correct my misspelled name!. This company is horrible. They have my name misspelled in both the app and on the web. First they tried telling me to have HR at my work fix it. Well, HR looked and it’s spelled correctly on their end. So I call customer service again. They tell me to call their IT department. Sorry, I’m not doing your job for you! You can call your IT department! It’s amazing how incompetent people are!

App not working for me, no one to contact. When I open the app, it asks me to review updated policies and consent. As I do this, I get a message that states the app isn’t working and to check back later. It’s been over a week, same problem. Click on app support and it routes to Metlife website. Lots of ways to contact them about the various policies themselves but no way that I could find to contact support for the app.

Where’s My Accounts?. As said, MetLife being a huge company, deals with lots of funds, look at all of these terrible reviews, it’s time to wake up your Webmaster and do something about this disgrace, so customers can do business. Oh excuse me,,,baby steps. Let’s try being able to login first. Each time I try both the App and Website through browsers, nope, it spins and spins, getting hypnotized, is that the plan, to keep us drooling in a bucket? Just a few years back it was fine. If a website throws MetLife for a loop, that’s scary! It might be time to look for another company with the handling of MY money!

Too many issues with login.. Website keeps sending me back to login, over and over. I could not found my claims page.

Hard to register. I have been trying to register in this app so that I can easily use my plan like other apps but it will not finish registration, I get to the assigned number question then it will say can not find the number and then freezes..I don’t know the problem. I had deleted the app and downloaded it again, same thing.. I have it a 2 because it still allows finding a provider.

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App Not Good!!. literally shows that I have no policies one day, then the next it’ll show that I have vision but no dental. You have to call to get any kind of verification needed to provide insurance to any provider. Have never been able to see my dental plan but when I call they always say it’s active and I don’t need any kind of card or anything. It’s really frustrating.

Big Bank, No Surprise. Having a login that only gets as far as “Hello, Cynthia” with a loading symbol from a company with loads of money, our money, is just a sign of things to come. While they surely have top choices for a webmaster, they’ve chose to pay someone the small bucks, and that person decided to make sure they didn’t do more than their money’s worth.

Does not work with Farmers policies. If you have both MetLife and Farmers policies, the app is useless and does not work. The app tries to load your profile, then your policies and gives an error message that it failed to load your profile and to try again. It has been a while since MetLife acquired Farmers and integrated them. They should fix the app so you can actually use it.

My review. Once the paper work was done, it was very easy to use. There was a lot of precautions to make sure all was legitimate. After that, easy peasy.

Met Life Dental Denied Claims for teeth cleaning. Met Life Dental will not pay for the cleaning of my wife’s teeth. There explanation was because there was no gum surgery with the dental implants she received in 2019. For the record, I paid over $40,000 for the implants and did not receive any reimbursement from MetLife as I did not have Dental insurance at the time. I find it unreasonable that MetLife Dental will not pay for normal cleaning of my wife’s teeth as it is necessary for good dental hygiene.

The RIght Stuff. Insurance is good, but even the best insurance can not overcome poor Doctor availability and performance. Fortunately, I have an excellent Dental Doctor and when needed an Oral Surgeon. Oh, almost forgot, an Endodontist who almost makes you look forward to a root canal. Throw all that together with Met Life and I got it made.

Frustrated. Their website freezes every time I try to log in. The app gives a message that reads “Sorry, there was a problem loading your profile”. This is beyond frustrating. If I could give negative stars I would. How can a multi, multi million dollar company not have a website or app that functions correctly?

Need More Info. All of my personal information is correct but I can’t access my policy details and look at my coverage. What’s the point of having an app that doesn’t give me policy and coverage info? This app would be a lot better if I could find my coverages, shares of cost, plan benefits and important details like that.

Never works. I can’t believe in this day and time that any company would put out an app that just sits there and spins. It never loads weather one is using login credentials or Face ID. One would think the developers would check this out first before releasing it to the public. However what most people experience is the guinea pig syndrome for their work. Shame on them.

Details not available. Thank you for the opportunity to provide feedback. I am able to use the app to see my high level account info, but never able to look at the payment info.

Safari. You cannot use the predetermine cost function if you use a Apple product, Safari.

NOT USER FRIENDLY. Our company just switched over to MetLife for FMLA and they are terrible. You can’t make a claim online or on the app. They don’t make it easy to find paperwork either. You have to call to have the forms sent to you to start a claim. Online and the app doesn’t help with anything. You might as well not have online access. You are made to call for everything. I would prefer to go back to New York Life!!

Good in theory. The app lays out clearly the options. Of the options I can only get claim status to work. Consistently the other options off an error message. Estimated costs, benefits, deductibles alway give error messages on both the iPhone and iPad apps. And the contact us page offers options but the link does not work. Not great customer service.

Nothing Works. For the past two weeks, I have needed the app to plan my wife’s treatment & to double check what the dentist’s office was telling her. Nothing in the app works. No matter what I tried to do, the error message popped up claiming technical difficulties. Cannot review claims, look up planned work, or use the pre-treatment estimator. This app has become a waste of memory and time.

Never works. Every time I try to log into my account, I can’t access my dental EOB ‘s. This is annoying and frankly I’m about ready to discontinue my dental coverage with MetLife and go with Delta.

Unable to view newer policies. After recently signing up for several policies and setting up online account access, I discovered that this mobile app is unable to display newer policies. The very helpful customer service rep I called confirmed this. What is the point of a mobile app if I have to log on to the website to see and manage my policies?

Absolutely worthless. I submitted a ticked to correct an issue with viewing my ID cards and coverage over a year ago with screen capture of the errors displayed by the app saying that I have no dental policy and I needed to contact their tool free phone number which I had several times. I find it incredibly disappointing that the errors still persist. Don’t use the app. The web site is much more reliable

Too many issues with login.. Website keeps sending me back to login, over and over. I could not found my claims page.

Terrible. Why can’t MetLife get any technology right? It’s hard for me to pay you? I’m trying to give you my money isn’t that what you want? Attempt number 5 to pay my auto bill in full online, app and regular website. “There’s a problem with payment try again” your app won’t let me type a full card number In. It’s so frustrating. Please take my money big company that wants to make money.

Pre qualify. After 1 month provider still had not been able to verify my insurance. I paid cash. Hopefully y’all will start speeding things up.

App not working for me, no one to contact. When I open the app, it asks me to review updated policies and consent. As I do this, I get a message that states the app isn’t working and to check back later. It’s been over a week, same problem. Click on app support and it routes to Metlife website. Lots of ways to contact them about the various policies themselves but no way that I could find to contact support for the app.

Terrible. The website is terrible. They sent an email saying that I can check my information online so I logged in. Nothing is there. Logged out and logged back in and still nothing. Installed the MetLife app and logged in on that….still nothing. Not sure who the genius is behind their computer system but they need help…

Still broken in many areas for federal. This app used to actually work. For a while you couldn’t even see your claims so they finally fixed that. Now, no estimates show up and provides only a sorry error message. Wish a company as large as MetLife could actually make an app that works 100% not 30%

Initially difficult, working okay now. Linking accounts step didn’t work initially. Had to repeat a few times. App completely froze after last try. Had to force quit the app. Then it worked. No issues after this.

Lots of error messages. When I selected my coverage, or even my card fo example, the app told me an error has occurred. I was however able to access claims including pretreatment estimates.

Feels Incomplete. Why can’t I view all my information through the app? I have to access the website to see claims information and sometimes I receive errors, so I end up calling into customer service.

Add a feature please?. I wish the app had the option to mark claims as paid. This would be super helpful for ensuring all bills are paid and easy to track in one location. Cigna has it. Very helpful feature

Not user friendly. It took over a month to make get anything to show up on the website . There was no info at all. Now the wrong dependents are showing up. You have listed 2 grown children instead of my 2 grandchildren that live with me. I can’t see my healthcare plan or dental plan. Lisa Chamberlin

Error message not able to load profile. After log in verification, I’ve been getting an error message since January that says “Sorry, there was a problem loading your profile.” Please fix this. It has been several weeks since I’ve been able to log in to the app.

Does not work. I logged in and it started loading my profile, but then I got a message “something went wrong”. Could not go past that point, profile never loaded. Tried uninstalling and reinstalling several times and still had the same issue. I am able to log on using the mobile website so the issue is the app.

Common Issue Not Being Resolved???. Like many others here, I’m not able to finish registration through the app. I enter my contact details, click continue, and the form is cleared. If you look at the recent reviews, several others are having the same issue. It shows me that this is a well known issue and MetLife chooses to do nothing about it.

Bad App. This app is useless. It gives me really no information. It’s not even updated. I can’t find individual absences on whether they’re approved or not or whether they even exist. It doesn’t even have the right claim number on it. The claim number I’ve been using is completely different from the ones that were on this app! This is the most useless app I’ve ever seen.

Useless app. The app can't even load the ID card, let alone search for any current dentist. Do yourself a favor and login to the website. I was able to find a dentist that my family uses on there (several weren't listed on the app). They also need to update the business names on the app. They need to hire more people to update and monitor this!

Registration. The registration process was quick and simple. Once I registered online, I was able to download app and see everything quickly and easily.

Horrible. The payment system is horrible and doesn’t work half of the time. I end up having to call and pay over the phone. I do all of my business online or through apps and this is the only company I have this problem with. Frustrating from a company of this size.

Maybe the worst app I’ve seen. Can’t get their web site to work on my computer so tried this. Logged in okay, but cannot access anything beyond a page asking if I want to sign up for legal services from them. No, I need to access my existing policy but that isn’t an option. Quite seriously, I’ve been a customer for 40+ years, but I am changing providers. This is inexcusable.

Password Requirements. Terrible password recovery if you come back to MetLife because that’s what your new employer offers. Terrible phone support and the stupidest password requirements ever enacted. If only someone at this company understood that password complexity does nothing for security and only makes your users frustrated. MFA is enough and enforcing stupidity on your clients just shows how inexperienced their staff is at security.

Mostly does not work. Basically this app is useless. It almost always throws “We’re sorry, an error occurred and we are unable to process your request at this time. Please try again later.” error. Sometimes you can get through it, but then it says that I do not have a dental plan even though it shows it on the homepage which is hilarious.

Bug in app prevents me from registering. I am unable to access my benefits because I cannot register my account. Whenever I provide my contact information and try to proceed to the next page, the fields clear. Since these fields are required, I get stuck on the page. Since I can’t get past the registration flow, I’d consider this a failed app.

Doesn’t work more often than it does work. “Can’t sign you in right now”, “can’t load your profile right now”, “can’t estimate your costs right now.” These aren’t verbatim but an example of the responses I get when I try to use the app. Every once in a blue moon the app works; otherwise it’s performance is less than ideal.

Useless. App is absolutely USELESS. I was told I could view the status of my short term disability claim and manage details (upload documents etc.) here. Wonderful! I tried setting it up with my name and SSN and it couldn’t find me. Tried with my employer and employee ID - it couldn’t find me. Y’all need to either REMOVE THIS APP ENTIRELY or edit your promises, because it DOES NOT DELIVER. Filing a disability claim is stressful, and you’re making promises you can’t deliver on makes it worse.

Buggy and unresponsive. I was able to log in and see my personal info but not my policy. Their website is even worse than their app, but at least I am able to see it in the website.

Performance and functionality. Both are weak. For example if i want to see a history of what i have been paying over the last few years i can’t do that in the app. Also performance - speed of being able to pace through the application is very slow. Not a network or device issue as other apps perform as normal.

Easy. Forgot user name but wasn’t an issue. Was able to reset and get in the app without a hassle. Easy to navigate through the app!

Unable to link personal account after first logging in with company account. Unable to link personal account after first logging in with company account. My online web account has everything linked. Why does the app not reflect what is linked online in the web browser version. This app and MetLife in general are so very frustrating.

Payments. Constantly get “unable to process payment at this time “. This happens from time to time

Needs a lot of work. Beneficiaries weren’t updated/never notified they needed to be. When I did realize it, had to list and re-list the same beneficiaries over and over again for the different policies. Very cumbersome. Also, our benefits instructions said to go to this app to file claims. Nowhere did I see a link or instructions how to do that.

Errors errors errors. It gets so tiring when all these companies tell you download their app and then you receive errors ‘sorry your request cannot be completed at this time. Please try again later’ I get errors all the time on their website trying to view claims and obtain documents. Obviously our increased premiums aren’t going towards Q&A!

Positive. I just received the best customer service over the phone. Terry, was very helpful and positive when helping me out with my information. So grateful for people like her. Definitely need lots more people like her.

Crappy App. After setting up my account for MetLife dental I installed the app and tired to access it a week later. My password is suddenly no good and I can’t make a new one because the app keeps returning a “something went wrong, try later” message. What a waste of time and why can’t MetLife provide actual plastic ID cards? God, I never thought I’d say I would miss Cigna!