When I Work Staff Scheduling App Reviews

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Worth every penny!. We have only just started using this app a few weeks ago. But can already tell how valuable it will be the season! As a public golf course, we have dozens of seasonal employees and keeping the availability straight for all of the young workers we employ has always been a challenge. Plus the app is flexible enough to allow crossover of positions as many workers are trained in different to work in more than one area of the business. I used to spend days working on a schedule for the following week, and now I can put it in the hands of multiple people who can all work on the schedule the same time.

Used to be ⭐️⭐️⭐️⭐️⭐️. I find the app easy to use. It heaven has an option to be able to click in on a shift even when one isn’t scheduled and you get called in to work. But…. It used to allow all employees of a location within the company I work for to see ALL OTHER EMPLOYEES SCHEDULES. It disappeared like 3 months ago. It was so convenient for swapping shifts and for making sure all shifts were going to be covered if someone was calling off work. I asked management within our company if they changed it within their schedule app but they said no. They have checked and it appears that option to VIEW ALL SCHEDULES is just gone. Please restore it.

Ok, but extremely lacking.... My company just switched from HotSchedules to When I Work and it’s been interesting trying to adjust. For the most part I like it so far, it has some features that HotSchedules didn’t have and I think my discomfort with the layout of things will go away the more I get used to it. By far my biggest gripe with the app is with messaging. For one I am only able to message my supervisors and managers, not my fellow colleagues or general manager. Also when one of my managers sends out a message through When I Work it goes to my email. I don’t understand how there’s no centralized inbox for messages. The communication aspect is extremely lacking and so frustrating coming from an app that had this incredibly obvious feature.

Fantastic app with one huge con. The cons are the fact that not just for me but my other co workers will send messages and sometimes they dont go through even if you send them several times. This is a huge factor considering if you’re running late or if you need to write necessary information sometimes you cannot contact your manager to let them know. That bug hasnt been fixed for well over a year. a smaller detail to add is the photo quality on this app is horrible so if you need to send a photo for whatever reason you wont be able to see it due to the quality. other than that this is a wonderful app and it works beautifully.

Usability across devices. This app has been the most user friendly so far and simple to use for different stages of staff computer-savyness. My family has employed several person that ‘don’t necessarily’ use a computer or smart phone for many activities but they say they all like the app, and Most of the time are able to open it on their phones But they can not see each other’s schedule, even when published. My motorola phone cannot do the same things as my iPad or laptop, which can be a hindrance. The free features are good and I would pay for more features if it cost less & I was able to at least be able to do more on my “smart phone”, like fix the schedule. And if everyone in their category could see each other’s schedules. I love the ability to message on the app itself. Thanks for the quick response from customer service & the follow-up.

Awful!!. Usually I don’t leave reviews on apps but for this app I need it for work and it’s glitches has created complications for my every day life. I updated the app and when I reopened it kicked me out of my work group. I tried to log back in and it said find a workplace and I typed in my job and it said it was waiting for approval from my manager but the same email that said I was waiting for approval is the email where I get notifications from this app saying my schedule as if I am already in the group even though when I go into the app it says it kicked me out. it’s super Frustrating because when I go in the app I can see my self as one of my coworkers like it’s two separate profiles even though it’s the same email and same profile which makes no sense. This is an app I need to see my schedule for work and to see my work chat for work updates finally my manager had to except the request that made it look like I was a separate profile but I have only signed up with one email and it’s the same email I used for them to accept me back in. So we had to start all over and I can’t see my past schedule or my hours but I can see my other profile that apparently doesn’t exist anymore

Amazing software for any business. I truly enjoy the ease of navigating through the software. Scheduling is a breeze as well as truly helpful by allowing client employees to clock in from their mobile phone. Working in the home care industry, our caregivers are unable to clock in from a stationary device. So, being able to clock in from their mobile device is truly helpful. The added perk of being able to keep track of where exactly an employee clocks in is essential to ensure that they are clocking in and out while at the client’s home. One recommendation I would make, is update the software so that employers can set up the clock in and clock out with the 7-minute rule.

Fantastic company & Scheduling Service!. One of my clients has been using this service for almost a month now. They provide hands on training, which really gives you a quick-start boost to getting your company online. That being said, it is REALLY easy to use and gives you the option of publishing your shifts live, or just keeping them where you can work with them until the time is right to publish live! You can create recurring schedules, one time schedules, you can color coordinate different departments, communicate with all your people in one place, and send out individual message or blast messages! It really is an amazing service! And very reasonably priced! The only room for improvement I will say is the phone app. It is stupendous on a computer, but the phone app does need some visual improvements. But it definitely does what you need it to do! I love it!

Incredibly slow and poor customer support. My biggest gripe as the account holder is that it’s as slow as molasses in January. I’m on a government T1 fiber line (shared) and it just shouldn’t be this slow. I’ve tried 4 different browsers and they’re all the same. It just shouldn’t be this slow. Today I attempted to have customer service delete a personal email address I’d used to set up a dummy account. I’m the account holder and it was my email address. They flat out refused and told me it was policy that once an email is set up with a profile they can’t change it for security reasons but that only the user can change or alter it. I AM THE USER! The guy just continued to tow the company line. It was ridiculous. I’ve had many other frustrating interactions with their CS and at this point I’m about to jump ship. Add to that the poor reporting features and it’s just getting to be more of a headache than anything. If you’re a small company/organization with very light and simple scheduling needs it might be ok since you won’t have to deal with CS much.

Good Ideas…could be more intuitive and informative. I generally don’t have problems with app. The only thing is when changes are made to my schedule by my employer I don’t get any kind of notifications. If there is a setting for this I haven’t found it. That’s not to say it doesn’t exist but It’s not something that I was prompted to set up. Also it wasn’t completely apparent that I needed to indicate that I wanted my availability to “repeat”. Otherwise what it does essentially is prompt you to list your availability for the following week, but it never prompts you to list your availability beyond that first week. If it weren’t for an incident where I had gotten scheduled for a Sunday which I thought I had indicated I was “unavailable” for but in reality I only listed my preference for any given day for the first week only. So I would explain to new users that you have to fill out your availability and use the “repeat” slide button or go through the calendar manually and list your availability for as many days as possible or at least for a few months. Other than that the app has nice and helpful features like who works and when, as well as a place to message co-workers without having their personal phone numbers.

Cool app. I can clock in on my phone ty. Please make it not randomly sign me out though. Thx Update: Awesome developer contacted me abt my login issue which is really a non issue. To be fair i have been using the app for a couple months now daily and have only been logged out unexpectedly twice. Super convenient app. Especially the notification abt “your lunch break is about to end.” The only other feedback i have is maybe make it so i can set the amount of time before my break ends when it notifies me. Current it notifies me 1 minute before my break ends. I would prefer an option to change it to a notification 5 minutes prior to break end. Thanks

Almost perfect. I usually try to start my clock out at 58 or 59 minutes past the hour if I am going to type some clock out notes in the space provided in the clock out pop up window. But I have noticed that if It has turned to the next hour as I am finishing my clock out notes (or maybe because I am taking too much time) I will be clocked in instead of being clocked out. This just happened to me yesterday. I thought I was clocked out and I left. Ten minutes later I get a message on my cellphone telling me I need to clock out. I was driving so it ended up being 15 minutes after my shift should have ended that I clocked out again.

Functional and straightforward. Pretty easy to navigate, features work well without bugs or glitches that I’ve noticed, doesn’t have any weird unnecessary ads. I suppose I haven’t really looked at the privacy or data collection settings yet, but can’t really find any negatives with the app in the time I’ve used it. Edit: privacy policy mentions location data, but I’d venture to guess there’s a companion app for clocking in/out that makes sure you’re actually at the job site. My company doesn’t use that so I can’t say for sure, but I didn’t see anything alarming in the notes.

Organized convenience. I love this app to keep up with my work schedule. The reminders for an upcoming shift are so helpful. It shows the total number of hours for the week, who you work with and now remembers of events and birthdays of coworkers. I also appreciate being able to see only my schedule for the week without having to search through each day. We used this for a while then they canceled it. I’m so glad the company I work for brought it back. It keeps me organized and is so convenient to have on my phone.

Great scheduling, dodgy messaging. I really truly love this app for scheduling and the open shift feature. The app itself could use some serious work, however. If the app is already open and times out, it will allow you to type and send messages but after you hit send, if you think to look back to it, you might find a little exclamation point symbol indicating that your message is lost in the void of cyber space. If you don’t look back, the message is still lost and you don’t find out about it until someone gets upset that you didn’t reply to them. This can be disastrous if the staff members contacting you are saying something like, I’m sick or injured or I’m not coming to work. I have begun training my staff to close out the app after each use, and to open it new so they get a refreshed page. This helps somewhat.

Been using them since day 1. When I opened up business back in 2014, I needed a system that would allow my staff members to clock in and out right from their smart phones, adjust schedules with ease, easily calculate the number of hours worked, and most of all easily schedule my team in minutes. Wheniwork allowed this. Their customer support team is quick . When COVID-19 happened, they were right there to help us and pause payments until we were able to re-open business. I haven’t looked at any other scheduling system since. Thank you wheniwork!

Ok. I had a bad initial experience; but, after deleting and reloading the app, it Almost became useable. My main suggestion now would be to change the placement/color of the Clock in/clock out button, and the Take Shift button. They are the same and easily confused in haste. I picked up a shift unintentionally, because I was trying to clock in. The app froze...couldn’t clock in. Back out and came back in...pushed the button. Apparently came back to a different screen and ended up signing up for a shift that I didn’t want. Another update: received notification that the schedule for the upcoming week was released...so contractors can pick up time blocks. I cannot see any of them. Next week is blank. In fact, every day is blank. I’ve never been able to access this to sign up for blocks. Ever. Which means I can’t get priority on the jobs. In case I’m just missing something, I tried their tutorial videos...and what do you know?...they don’t play. None of them. Every one is a black screen. Well done.

You won’t regret this!. I had searched and searched for an online tool like this to help organize the schedule I make for my employees. All other programs I looked into, required payment for even the most basic packages. When I work is FREE for the basic scheduling options. Through the app, my employees can request time off, switch shifts with others, see what position they are scheduled for each day, etc. They also get immediate notifications when their shifts have been changed. To top it off, a rep from the app even called to make sure I didn’t have any questions or problems getting it all setup. Can’t say enough good stuff about this!!

Delivery driver. I have not been with them long, but they make you feel like family right away. It’s a great learning experience for anyone. There are many different tasks that you do, so you are learning all the time. You can let them know what hours work best for you and they will work with you on most anything you ask of them. Joel and Hutch are great guys to work with, along with the rest of the staff you feel very comfortable. The pay is ok. But great for moms , or anyone else that wants a job just to stay busy and make some extra spending cash. Full time is available but not mandatory. I love it myself. Glenda Tripp P.S. The salsa and pickles are amazing.

Bad app design. I have had When I Work for some time now, and I have had multiple bad experiences with this app. As a teenager trying to dip my toe in the water when it comes to work, I don’t think that it’s fair that I have to deal with my manager reprimanding me over missing a shift due to the apps poor coding. It is extremely scary knowing that your boss is irritated with you missing a shift and constantly having problems with the app. I shouldn’t be put through this and nor should anyone else. To clarify the exact problem I had, I experienced login problems via Apple ID. Every time I tried to use Touch ID it would take me to a blank screen with one two options. One to find a new workplace or create one. I finally figured out that since I had already registered my account under an iCloud account, I could just log in via the email. While this may seem like a simple solution, this is a product of poor app design and should be fixed immediately.

When I work App. I started using ability beforehand when I started back at my job and they transferred over to this app officially - I find it very easy to navigate and use, I also find it extremely helpful when seeing my current schedule; along with who I will be working with on my scheduled shifts. It would also be awesome if we could see our current hours totaled at the end of the week (meaning if I picked up more shifts in that current pay period week) but other than that I really do recommend getting the app for employers/employees! One more thing- I love that we can be able to see notifications/messages from our administrator so we can all see/communicate:-)

Employee of small, locally owned restaurant. I work at a locally owned restaurant in town with about 25-35 employees. Most of us have the app downloaded onto our smartphones and this app has made the scheduling system so easy! I find that the built-in chat feature is one of my favorite features about this app as it makes communication very easy between people, especially if you don’t like to give your personal number out to everyone! It would be cool if we could customize the colors of the app on our own phone—I do not love all the green! That’s my only “complaint” about this app! Other than that, this app has been perfectly executed. Thank you!

Well made UI but please add to widget page. The app is very high quality, no complaints whatsoever. This makes it very easy and organized for employers to schedule and employees to know about it. However I do see an extremely good but missed opportunity for this app. Developer if you see this, please please please make this app show the employees next shift in the widgets page on iPhone (the page all the way to the left). That would make the app soooo much better and would allow users to just swipe to the right to view what their next shift is whiteout even having to open their phone or the app. Please consider.

The new “My Availability” section is terrible. We use When I Work in our college to manage student employees. They used to set up an “Availability” calendar based on each semester and whenever they require a change in schedule, we just would have them to either request time off or create a new availability for that period. The old Availability system allowed then to do that very quickly since you graphically visualize your week, but now we have to add slot by slot in a very complicated way. I understand that the new system would probably serve occasion when the employees will have a different schedule every week, but I honestly think this is a minority among When I Work users. I think it would be great to have both new and old systems working together.

Greatful. I truly enjoy my “When I work” app, checking and knowing my schedule has never ever been soo convenient. As a supervisor I’m also able to view every employee that is also scheduled with me which really comes in handy when it’s time to schedule breaks. I’m also able to request time off and view if there is any days open (on the days that I’m not scheduled) for OT. The weekly alerts prior to my actual work week is such a great asset for me to review and make any adjustments to my schedule if need. And lastly, having my picture added as an option for other coworkers to view ; helped me to be able to communicate and learn everyone’s name, as well as their positions within the company. In which I , really felt was generous as well as Genius… easy to navigate from profile to dashboard and all the other categories provided … so with that being said I really enjoy this app and look forward to being very mobile while being apart of a Great team of Hospital Transporters!!!!

When I Work App. First, I LOVE that when the schedule is posted I have to confirm the shifts I am scheduled so that if there are any issues with any dates or times I can decline the shift & work directly with my manager to address the issue. You can also set up reminders for the days you work and timed alarms. I like being able to look at who I’m working with and if I need a day off the app shows me what crew members are available to possibly cover my shift. Lastly I like that I can send messages to any of my crew members by setting up a work chat. Great app and easy to maneuver through.

Hands-down the best app of its kind.. I’ve tried many different shift scheduling/clock in/out apps before. Some were good, some less than good, and some were outright treacherous. ‘When I Work’ is not good, it’s not even great, it’s spectacular; it is by far the best scheduling/shift planning/hours and pay tracking/extra shift finding app I have encountered with! While the smartphone version offers all the features you need, it is not until you access ‘When I Work’ from your pc and realize this app’s incredible potential. The amount of clever features and details is amazing, it’s like having a bookkeeper/HR person sitting next to you ... for free! Time is money and having this app saves you both. Lastly, kudos to your customer service… big kudos, that is. When I first installed the app, I needed some help so, I e-mailed your customer service, hoping they can enlighten me within 24 - 36 hours. However, I was wrong ... I received an e-mail with detailed explanation within an hour. So, keep doing what you’re doing … because you are doing it right!

Wish it was better. I first suggested When I Work for my company because all the benefits, online and on the app, were the best I had seen. But the issues we have had the last several months have been infuriating. The app constantly force closes, freezes, has issues with the server or proxy, and in general can’t keep up. Also, email response from the team is great and for the most part timely, but when I have an issue it is sometimes easier to call as opposed to email and that has never been an option for us. We are currently shopping around for other apps that can handle our business needs, and as much as I don’t want to switch, I hope we find a solution so we don’t have to deal with the almost weekly crashes and issues we keep having.

It’s okay?. This app has been nice for scheduling purposes, however, I have add major issues with the “workchat” section. First off, I sometimes don’t get a notification that a text has been sent in the group chat. This has happened on many occasions, and it hinders my ability to pick up extra shifts or cover shifts. Secondly, I am having major issues with once I send a message, it disappears on my end. I don’t know why this happens, and it’s simply frustrating. I then have to send another text because I am unsure if the person has received my first message. I have the iPhone XS, so perhaps my phone is the issue, but I have the latest software upgrade from WIW so my phone model shouldn’t be an issue. Perhaps other people are having the same issues as myself, and would love to have my issues resolved because it’s annoying. However, I like how it’s a scheduling and a message app which is convenient. I just wish the issues with the messaging would be fixed!

Makes life a little less hectic. Well, not to sound like a lot of other reviews but I’m usually not one to have time or patience to write reviews. Though, I do feel bad because I do read a lot of them when deciding on something to choose for myself. ANYWAYS, I try to be more to the point now. There is nothing wrong I can currently say is with this app. It doesn’t glitch or run slow. It’s coincident. The clock in, clock out process is very easy to use and I really like how it will show you how long you’ve been on lunch break for and even send you notifications about break almost being over. Scheduling, Contacting other employees, etc. work just as well, making life run a bit more smoothly. Definitely worth the 5 star rating.

Delivery Partner. As a delivery partner all my warehouse managers and other co workers super friendly and helpful. Easy to work with and very respectful all each other. Nothing to complain. My only concern is last week I received an email about special weekly offer. If I work on certain hours I get some extra bonuses, which is great because my all other co workers also getting this offers on a weekly basis and that was my first e mail and I get super excited. After a week I didn’t receive any confirmation massages or e mail about the working hours I’ve done with that offer. I send an email to driver support and I received a massage saying ups we send you that e mail by mistake?! I hire a babysitter just to able to work on that late hours shift so I can make some extra money now you just saying sorry to me. I am totally disappointed. The answer I’ve received from the support team. I worked my other driver friends work as well. They all getting there bonuses but ME NO! I shouldn’t be punished because of someone out there sending me that e mail “by mistake” . Here is my very honest review, related to my very recent experience .

I can't see history as of yesterday. I work for a major airlines and we use this app to track our shift drop split and trade we also use the history to keep track of who we picked up because w have to note it the day we work. As of yesterday. The history is not there for us. We deleted and reinstalled still not working please fix asap Also are team is large and we drop pick up swap and split a lot. Daily we have to put who we are working for. Can there be an added feature that when we pick up a shift that there is another line stating who we are working for it will eliminate a lot of issues for teammates and add the capabilities for teammates to add personal notes to a work schedule as a personal reminder. Right now it's only a supervisor feature. It will help teammates when we need to remind ourself for future task in one place. Thank you in advance

Years of app alert issues. This app is the MOST important business tool I have. I don’t know how I would run my business without it. That said, it is the MOST frustrating thing in my life. I have used it since 2015 and have 90 part time employees on it. The app alerts are constantly an issue. I hear, “I have the app alerts on but didn’t a app notification” several times a week. I gave up on contacting customer support. What version of the app? What version of iOS? Can you delete the app and reinstall it? I’ve never had any missed notifications on ANY other app or had to delete ANY app and reinstall to get it to work. Please clean up the app alerts so they work reliably. Honestly I would pay more for the simplier version of the app from 3 years ago. It ran faster, crashed less and wasn’t as complicated for part time employees to grasp. Recently many of the employees are confused because filters are turning on without going in to the filter settings. Every week I get a screen shot “I don’t see my shifts”. I have to explain there is a red 1 in the top left which always leads to - “I didn’t turn on the filters”. I would increase the app rating with the alerts worked properly.

Best job ever!!!. I can say that I have done Uber, Uber eats, DoorDash and I have found that go path is an amazing place to work for. I’ll be employees are so kind and the management of spectacular. They understandWhen issues come up and they’re there to help you. I can say that I needed help as I got stranded on the freeway. I let management now through the app which every driver on the clock in C, and one of the drivers that does not even know me came and rescued me from a four hour wait on the freeway for a tow truck. I recommend this company to not only work for but you order from as it is well organized and thought out. Definitely Covid free with all the actions that we take. Love go puff❤️

Use to be better. Biggest problem of this site now is there is no where to request availability for certain times. For example, I might have a dr appointment in the morning and available to work 11-7 or 12-8 but busy in the am. Or busy after 5:30pm so can only do an am shift. There use to be a section for that to be added. Not just days off. It makes it difficult for part time workers and full time workers who might need to take an am or pm off for an appointment. So our managers have to deal with figuring out our schedule on this along with pieces of paper we now have to give them for our availability. It would be great if you added that back in to the program. Thank you Debbie

Very easy and efficient. There are plenty reasons I love this app but here are the main ones. Availability: It allows you to set what times and days you’re unable to work (or prefer to work) which really reduces on people calling in to say they can’t make it. Clock ins and outs: I am someone who frequently forgets to clock out so I love it. It also allows you to set what time you clock out and in. Who else is working: It automatically shows you on the front page who is going to be working with you! The front page also shows what shifts you need to confirm so you don’t forget. Hope you get this app cause it really is great and showcases much more than I mentioned!

When I Work - App Rating. I do mostly like this app. It makes managing my every changing schedule easy. That is so long as my managers properly manage on their end. Sometimes I have issues between locations as I work at a few different store locations. I suspect that this is not as much an app side problem as a management issue. The group chat feature is nice for communicating with other employees to cover shifts and relay important information. The time off request feature is also nice. The app does make my life easier and I appreciate that hard work it takes behind the scenes to maintain it.

Changing Availability is Impossible. Every once in a blue moon, it will let me look at my availability slots and even change them, but most of the time the button is completely gone from my dashboard and when I go to Find More Hours and try to input my availability, it says the ability is disabled for me and it doesn’t show the availability I’ve already filled. This is so frustrating because I have a busy schedule but want to make sure I’m getting more hours. I’ve tried deleting the app and redownloading it and logging out and back in. Neither worked. It’s very stressful having to think that in any moment the schedule will be posted and I’m either not on it at all or I get scheduled when I CAN’T be.

Post and Pray Method is Out the Door!. I manage a small swim club with approximately 27 staff members. I was using MS Publisher to type up a schedule, hang it on the wall and pray people showed up for shifts and had shifts covered when needed. The problems came when the guards started texting me to swap shifts and I couldn't keep track of it. WhenIWork has saved my life! I am able to develop a schedule, post it and the guards can swap away because the can only swap with other guards holding the same certifications! I no longer stress that there will be missed shifts, confusion about when to work and failure to cover for people! The app also helps me manage payroll to insure I stay within budget! I can't run the club without this app. I can't say enough great things about the support team and the ease of use. Download it! You won't regret it!

Multi Store Manager. I love this app , it's very useful for our business , helps tracking where people log in or out ,and it lets you know when someone forgot to clock in as well. We've been having problems for a while with it logging users out but i think that got fixed , the only thing that's not really convenient with the new update is the filter when wanna check out the schedule for a certain location , i think the old way was way more convenient especially when you have access to multiple locations it will show you all of the locations at once ... it's kinda of a mess ! wish you guys went back and eliminate that filter , other than that's it's a great tool !

New update is TERRIBLE. Before, creating my schedule and setting my availability was a breeze! I could switch it whenever school was in session or vice verse. I could even set a preference for being unavailable twice in one day, or set my availability for a certain time span up until a specific date. Now it is on a weekly basis - terrible idea. For example, for Friday I am available all day. But now, I want to make my Friday’s unavailable to work from 5pm-12. When I try and input this, it keeps telling me it’s “conflicting with another day.” This is absolutely absurd! It’s not conflicting with another day because I don’t care about future dates, I want it to be consistent every Friday now! Now I have to delete my entire availability schedule for each day just to change ONE availability for any day. It’s ridiculous. PLEASE undo this. Or at least give each person an option. Maybe it’s a glitch because being a 19 year old, completely understanding technology, me nor my coworkers the same age as me can figure this out.

Availability no longer usable. I am an MFA student, so being able to set my availability for different parts of the year is incredibly important. With the old version, this was incredibly easy to do. I was able to set different availabilities for different parts of the year, set when they started and ended, and add names and descriptions for each, making it easy for both me and my employer. But since the new update, that is impossible. The interface for availability has become confusing, and setting specific dates is no longer apparently possible. Any change made to a specific day is applied to all dates indefinitely, regardless of what the starting date or end date is set as. It is effectively impossible to set an availability beyond the current week, an even then it must be entered day-by-day using a calendar. This is unacceptable. I have no choice but to use this app, since my employer set it up, and now I have to submit my availability by hand and hope it’s respected. This may actually cost me shifts in the long run, since my employer is already inflexible with the schedule as it is. I imagine I’m not the only user in this situation. Please return the availability menu back to its previous, usable form.

SUGGESTIONS. Hello! I’m using this app with my current job from an employee perspective. While the overall app is really great, there are two things that I think would really help improve it! The first thing would be to allow work chat message feeds to be deleted. I have so many one on one chat threads between me and another coworker that I no longer need. I can’t even delete a old message feed with people who are no longer employees. Secondly, it would be really helpful to add in message reactions! Rather than having each employee individually send a thumbs up emoji— having message reactions would still allow engagement but not take over the message feed. Overall, I believe these two suggestions would help improve the functionality and convenience of this app!

Great App, just one minor issue. I have been using this app for a couple years now and love it! It’s so easy to use and makes scheduling so much easier! The ONLY thing I wish they would change (and I think over the years I’ve emailed them at least 5 times about it) is the way time off is displayed on phones for managers to see. Anytime someone wants to ask for time off they text me and it is not possible for me to easily check how many other people have the day off. The way the app shows days off is in order of when people asked for it off, which means I have to scroll through all the days off and diligently look to see if I see the same date. I WISH there was an option to organize days off in order of the date needed. I always get the same response (that they will pass it off to their team to look at)…I can’t imagine I’m the only one who sees this could be useful.

Simple Layout. I recently installed this app to keep track of my time at work. I clock in on here and on my time clock at the same exact time, brakes and clock outs also. I’ve had it for about 2 months now, and so far it has helped me show hours I worked that the time clock missed. Simple layout, easy to navigate through the app, notifications are a great add also, the app can notify you that it’s time to clock in, or if you forgot to clock out. It also has location clock in, you can set it to automatically clock you in as soon as you arrive at work. Great app!!!!!

Group chat. It’s good app,maybe add a group chat between coworkers with same job title and have two week schedules instead of one week at a time. And also have the ability for the worker in shift to adjust his/her time then have supervisor approve instead of supervisors trying adjust times of all workers all the worker would need do was submit their adjustments then have approval from supervisor based on time and location stamp of app,,,!!!! Also some companies corporate office is based out of state,so how about having the time zone and time difference shown and adjusted according to companies and time zones/state. Another thing,I had download an hour tracker for my work hours due to mine and other coworkers being wrong based off this app so try having a subsection with clockin/out option that keep tracks of hours and adds in hourly pay and accounts for lunches and breaks….there is potential for this app I like it but I don’t like having multiple apps to help track everything along with always asking coworkers what’s going on!!!! Think smarter not harder we all in this together hooah! 😎🥷🏽💪🏽

Great to use for businesses!. - This app is decently easy to use for beginners in technology! - Super easy for a manager to explain how to use the app to their employees. - Uses icons in order to help you find things easier while using the app. - And most importantly, “When I work” is extremely useful for handing out schedules to your employees! -Allows you to see other employee’s shifts for the week. - Extremely useful if you get anxiety when it comes to wondering if your employees know their shifts or not, because when getting their hours, they have to accept them first. It will also send an email to them the day of to remind them they are working and when. Overall, “When I Work” is really useful, simple to use, and definitely helps when making sure your employees are organized with their schedules! The inky thing I don’t know would be if it would work as easily for a larger business rather than a small one. Definitely recommend trying though!

When I work...great!. This app works great for our ever-changing work schedule. I love it because it is up-to-date and I can always see who I am working with each and any day. The text and email notifications are great. Individuals can set the shift notifications to meet their own needs. The app also has push notification shift reminders which are also useful for people that don't check their email that frequent. Once our boss updates the schedule we get an immediate notification of the shift change, so we are never in the dark. For tech savvy individuals, it's a great app. I hope we could continue to use it!

Gopuff. To build on what I was suggesting, Gopuff has multiple locations within one major metropolitan market. Usually our drivers drive for multiple offices. The GMs drop the shifts all at the same time (Thursdays 1245) that doesn’t make sense either..& the shifts are first come first serve so they are filled in under 60 seconds. If WIW was able to have one mass streamline of all the offices within a single metro where drivers would get the hours they want even if it’s not at the office of their first or second option. As of right now it’s a lottery of picking the right office & landing the shifts you want. There has to be a better way !! Too many people are left without workout with the current system. Thanks!

Attendance needs work. I’m a huge fan of When I Work we recently started using the attendance app as well. However It takes me almost an hour every pay period to fix my staffs hours. When I work doesn’t offer any kind of automated rounding which would stop unintended overtime. Example an employee clocks in 3 minuets early and clocks in 4 minutes early from lunch and then 3 minuets late clocking out. So every day you have 10 minutes of overtime, that adds up to a huge amount of unintended and in un- authorized overtime. If they would provide an option for overtime rounding that is already approved by the labor department It would make processing payroll much quicker. Btw the law states under 8 minutes round down over 8 minuets round up. 8:03 gets rounded to 8:00 and 8:08 gets rounded to 8:15 Hopefully this gets addressed soon.

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The app is very good and the features are very advance. Through app I got reminder for my shift and I reach job on time.

Easy to use. So far is easy to use and practical

Great app. It's great and easy to use !! Too expensive though !! I got used to it and hence paid it upfront for one year !!

Employees complaints. The app in theory works. How ever, you need wi-fi to use and even that it will say there is no internet connection at work or home. With notifications turned on most people at work don’t get notifications. The drop or swap shifts is very basic, however I don’t know if that’s from workplace management or app development. Keeping in mind we use it in hospitality.

Helpful & easy to use. My employer uses this program for rostering, layout is easy to ready and efficient way to find out working hours, request holidays and all the in between.

When I work. It tells me when I work.

Rate When I Work. Make me know every thing about my shifts i love it and make it so easy to me Thank you

Easy as. Very easy to use and good application for work

iPhone 13 pro problems. This app is really slow keeping up with the latest iPhones. It took almost a year to stop crashing with my iPhone X and now my iPhone 13 pro is the same. Still crashing and freezing up after almost a year after it’s release. Yes l’ve been deleting and reinstalling the app regularly. Can’t believe my workplace is still paying for it.

Excellent. I am very impressed with this very helpful, easy and user friendly. I’m very satisfied how it works and makes it easy for everyone at work.

Great product. Easy to use, can contact staff at the press of a button from anywhere

Does NOT have an improved Schedule View.. From a scheduling POV, previous versions’ method of filtering the view was FAR more efficient. The clunky “improved” view may bearable for an employee checking out their own shift, but not when you’re scheduling several dozen employees across several location, working through the week.

Josh S. Great app ! It takes a little bit to get used to but worth it. Lots of videos available if your unsure on how things work.

When I work. I find the app is very helpful to not only find out my shifts, but who else is on that day. I like that we can all chat about work on here also.

Awesome and cost effective solution. Having used WhenIWork for over 2 years I find it to be simple and very cost effective for small business especially.

When I work. Excellent for keeping track of shifts and information

Practical. We are new a start up and this has been a time/job saver

Date and time selection. When selecting dates n times the selectin wheel automatically winds back the opposite direction Randomly

Unnecessary update. I’m sorry but the new update is terrible. It deleted ALL my availability for the rest of the year which I just input 3 days ago which took me ages. And now I’ve been forced to input all my availability again on an even worse interface that took me twice as long. The new availability interface, both in the app and on the computer is very annoying and clunky to navigate, and also unclear. The other one was much simpler and smoother to use and the option to add multiple availabilities was really convenient for those of us who work casually. My boss just notified us that EVERYONE (40 plus people) from our workplace will have to input their availability again because they all got deleted due to the app update. We rely on this app heavily and have a strict rostering system that was just finalised yesterday and now my boss has to start from scratch. Please go back to the old interface for availability preferences. Really disappointed.

Good, room for improvement including reliability. When I work is reasonably priced for its feature set and provides great basic overall options to perform workforce planning. There are tools which are not easy to understand so may end up being ignored, and there is poor reliability with the work chat feature, which may be a hindrance. Overall good, though even the higher paid plans don’t include much needed options.

When I work. Excellent app Keeps me up to date on everything that’s happening

Opinion. I think using computer the info and layout is better than phone app.

So easy to use !. When I work is such an amazing app for a small business so that all communication is there and everyone understands what’s going on when

When I work. I find it very easy to use and practical

Easy. Great to use Easy, and makes planning a breeze

Easy to use!. Best work availability app I’ve used for an employer. So organised, easy to read shifts and download it onto my calendar. Would recommend if you want your workers lives to be easier.

Awesome app. This app is amazing, and saves so much time. Everything is made so much easier just by clicking the app, whether it be to see when you’re working or to request time off. This app has saved so much time. I love it.

Would like approve people taking open shifts. Given our requirement for specific technical crew I would like to be able to approve crew that apply for open shifts ... I’m aware you have a beta running with this particular function...I desperately need this function

Personal use. I am not a business, but I do use when I work for my wife and kids as it is so convenient and far better than using paper to remember shifts

Time Saver. I was going to write a review.. But now I've got so much time freed up by using the app, I'm going on a holiday!

Notifications. I used to receive plenty of emails offering shifts available, but now, I receive none. It’s only by chance when I look at Open Shifts, that I may see them, so am missing out on heaps. I have tried deleting the app, re-installing it but nothing has changed. I have looked at Settings and Notifications, and ticked the right boxes, but don’t know what’s wrong. No one seems to be able to help.

⭐️. A wonderful program that allows us to work in a good and regular system and has a schedule of working times, which makes it easier for us.

When I work .. Sends me notifications

Simple and easy to use. This app is very simple and easy to use making it easy to pick up open shifts and confirm rosters. Great app!

Karma. We would recommend the use of this app. It’s compatible, easy to use, user friendly, and provides what you need in a team. Some of the features we like are job scheduling, work notes, staffing, and time sheet. Makes it easier to manage for the manager and also the workers. Good work and appreciated the efforts.

App crashing. App constantly disconnects, refreshes, or completely closes while I’m using it it, no matter how many times I update my phone/the app. I use it for work and management have recommended solutions but none have worked, and I don’t have this issue with any other app.

Easy to use. Very simple to use. Works well in the app, plenty of handy features.

Great app. Has some great benefits helps keep track of your work week

Comprehensive package. We are a small business with two stores and have been searching for a reasonably priced roster/timetable software for years. At last we have found the perfect solution. We are still discovering more and more features!

Satisfied. I love this app it’s very easy to use and it just makes life so much easier.. it’s everything in the one place

Re: Jennifer Abdallah/ Albert. The participant refused to have a shower under my direction. It is understandable that he would not want to shower in front of me but he refused to shower as required. He only wanted to have a conversation with me and asked me to sit on his lap. Although this is inappropriate behaviour, I ignored this and remindeed the participant that I was there to assist him with household tasks and to assist him in having a shower in any way possible.

Great way to schedule my work. When I work is a great way to plan my work schedule. It’s fast, easy, simple and friendly. You do get timely notifications and reminder which helps

Cc. I do enjoy working. Even through I have been getting Very Very tired from work I do enjoy my job. I just don’t want to be so warm out/Burnt out from work.

When I work is great. When I work is great for keeping track of my schedule and for seeing when new shifts are available

Easy to use and helpful. Great app! Easy to use. Haven’t had any issues

Best application. It’s easy to understand and most accurate

Good app. Very user friendly, reminders every time makes the work easy

Very Convenient. Well the title says it all. The app works well and is intuitive. Thanks for your effort.

Great app. Convenient way to have your working schedule always on hand and as manager option to keep track.

Check your rooster 😉. Easy to see all shifts, easy to plan. See co-workers rostered same day!

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Great App. Works great!!!

-. Desktop works great, app is a little buggier, but c’est la vie

Feedback. There are things that are good. Shift templates repeat shifts and copying from the previous week. I wish it would send an error when you accidentally scheduled 8am-2am but mean 2pm. Or there was a way to upload your schedule to say I need 3 staff for these activities and 2 for these.

WIW. Easy to access and easy to navigate

Shift Management. A very good App. If synced with calendar, almost impossible to miss an appointment. The ‘Availability’ function could be streamlined a bit. A little bit clunky. A great information/planning tool.

Greats application. Very easy to use and to be scheduled to work without any bug or problem starts pretty well and doesn’t take time to load information. The design is pretty well made and easy to understand!

Best. The best app for emploees

Easy to use. Haven’t figured out how to print my schedule but everything else is super easy to use

Good app. Works

Good app. Very good

Good app. Very easy to use and navigate I didn’t really need to be shown any thing and easy to pick everything up

Its an easy hustle. Good option in this recession time

Not fully working. I used this app for a year. But the last few weeks it is not showing everyone that is scheduled. Very frustrating

Driver. Easy to use & convenient

When I work. Very well organized and easy to use

Great App!. Easy to learn and use, very straight forward!!

Saved so much time but integrations need work. This was a game changer for us when we changed from 15 employees to 30. It is easy to use. Our employees pick it up quite easily as long as they are moderately computer savvy. The employees that barely know how to use email just use it to clock in/out. The integration with Quickbooks online does not work well. There is still a lot of manual entry. Basically one number gets sent over for regular hours but then stats, holidays, and OT need to be manually entered/manually corrected. Also the systems round differently so the numbers never quite match which is galling.

Great app!. Super easy and mobile friendly!

Very Cool. I like it very much I’m able to check hours ans work schedules for weeks. And the block time off options are great!

Convenient. User friendly, sometimes slow and glitches.

Great reminders. Great for being in The loop with everyone

Kathy Oakley. It’s great when you remember to clock out lol had to go back into town to clock out a few times. But I always learn the hard and painful way.

Love this app. So handy and easy to use!

Very efficient. The U.I is very intuitive and easy to use. I’m glad to be using this system for my workplace.

Good but could be better. The UX Design could be more smooth

WIW. Great system

It works good. My work uses different system for payroll tho it’s annoying it says I’m late clocking in and I did clock in already on the other system.

Great. Easy to monitor my eork

Easy to use. Makes all things scheduling easy

Great App. My work uses this app and I find it very works great!

Versatile. Used it for 2 seasons now

Easy to use. 👍

Works great. Pretty straightforward scheduling system, easy to change shifts and make time off requests. They also send you a reminder email when you have an upcoming shift, my only suggestion / qualm is that they could send the email 12hours before instead of the same morning. I do not typically rely on this notification but the fact that it is sent at 4am the day of the shift seems to defeat the purpose since I will not check my email before the shift starts at 7:30am. Practically speaking the app functions great.

Nice App. The app is quite good - the notifications show a little Red Bell so you know at a glance a schedule event is coming up or changed. Only once you have checked you can’t delete them, so the list gets longer and you have to scroll to find the newest event. Certainly makes it easy to See shifts coming up and schedule. You can also see opening shifts and apply.

DOESNT WORK. Waste of time. Spent hours editing it and sending out notifs. None of my employees received anything over days of attempts. Neither email or texts received.

Great. Use it for scheduling my staff.

Merry. Awesome

Working days. Convenient

Lifesaver for our business!. We couldn’t live without this app, makes scheduling so much dater easier then on paper

Easier work schedule. When I work makes it very easy to keep tan of my work schedule considering the fact that I work in different locations. I love the app, you should try it !

Great app. This app is very easy to use and makes everything simpler for you. Great for making team schedules.

When I work. Very user friendly app

Easy breezy to clock in and out!. I love how I can add a note incase I need to come in to work earlier or stay overtime.

Rating When I work.. I enjoy using the app when I work. It’s convenient and easy to use! I love it!!!!

Super straight forward and clear. The only negative is having to log in every time I open the app.

Great app!. So happy to have this in my work life!

Been using it for years. I love this app and use it for my business. My only complaint is the price point. It’s far too expensive for what it is. When I come across another app that’s as easy to use with the features I want, I’ll make sure to switch.

Great scheduling app. I would give it 5 stars but it’s sometimes difficult setting unavailable time on the app.

Great app. Easy to use and great for tracking when I work and when others work as well. Nice that it also shows available shifts.

Very good tool. It’s a great tool and I really love it. I’ll recommend it to any employer

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Thorough but simple. I am a web designer and I test a lot of software. I can tell you that this is an excellent product. There are a lot of features but they have kept it easy to use. Even if you have employees who don't like technology, they will still get notifications via email or text. We are using it for our local community theater to help us schedule rehearsals for busy people. The tech support has been awesome which is very important to me.

When I work. I actually chose my dates to work and times from those available on the When I Work computer site. This was a little Tedious on my computer but once i figured it out it went a little smoother. I don’t do email on my phone. So I can not speak to if that is easy or not using your phone to schedule. The phone app is very nice and easy for checking my schedule and the staff i am working with. I think much easier than the computer app. But then I do not have access to my computer all day, but I can peek on my phone. So it might have gotten easier if I continued accessing my schedule on my computer.

Great, needs some work. Update: Overall works well, and chat loads quickly since an update. Thank you! Overall this app has been awesome for my job, the only issues I have is with the group chat. It takes forever to load them along with not sending messages at all. It’s very inconvenient as it’s just easier to text my coworkers/managers instead of bothering with the group chat. Sometimes notifications also do not come through. The group messaging needs and overall but besides that the app is awesome!

Great Application. When I work seems to be a great application and also provides a lot of people with flexibility between workers and their staff members. It is a great tool to have for when you need to get coverage, take time off, or to set up different schedules for different jobs around other things. It’s also great to have a communication portion where you can send messages back-and-forth or need to put up important notes for management to look at.

Excellent Scheduling App. I couldn’t have ask for anything better, it has everything I needed from a scheduling app, and it does so much more. Pricing is the best. Just the right app for a new business with a few employees or a lot of employees. The best part is the simplicity of everything. Training for my employees was minimal. Notifications work great, as well. I rarely ever rate an app, but after trying a good amount of scheduling apps, I was able to see how When I Work is the best amongst them, even the ones on the top rank. Great job guys!!!

Respiratory Therapist. Respiratory Therapy at Select is literally a “select” group of professional therapists that work as a team to go above and beyond any department I have worked with. ( I have 33 years experience) The Department Director, Rena Shannon is respected by the staff in every department in the facility making the path for her team extremely efficient and competent. Working for her makes personal and professional efficacy an attainable goal. Thank you for the opportunity.

Gets worse with every update. This platform good for business with 25-30 employees. Anything above that and you will experience a really slow manipulation process. What use to take us about an hour to make a schedule, now takes us about 3-4 hours because of the lag. Also, they revived a really good feature. Before you were able to filter out employees by sites. For example if you selected 2 sites you would only see the employees scheduled for those two sites. Now you can only filter one site at a time, if you try 2 or more sites you now see even the employees that are not scheduled for the selected sites. We have been with this company for over 7 years, sorry to say we will have to consider moving to another platform.

Manager Perspective. This is a great tool, for managers. It’s easy to copy previous week schedules, and also determine conflicts, and ensure coverage. I’ve used it, for my job, and the features make most administrative tasks quick and easy. The only drawback on iOS, is that if you leave the app open, and go to another application to reference something, the app becomes unresponsive, and you have to close the app and reopen it. This is the only issue I have with the product, and I hope it can be fixed soon in the next update!

4.5 stars. This app is easy to use, navigate and use. I love getting notifications as well as emails of any changes made to my schedule. I love how I can see the entire month and every previous shift for myself and coworkers. I love how you can request time off weeks even months in advance it’s made it very convenient for reservists and vacations. Only thing I don’t like is you need to be careful when placing availability. In July I messed up the whole month and we couldn’t reset it so my manager had to set my schedule day by day.

Great. With my job we only are able to use it to see our schedule that’s it.! Not for changing schedules or even requesting off we have to go online to our portals for those.! But it’s very good for what i use it for which is just to check my schedule.! I gave it four stars because i have it to remind me of my schedule through text i never get a text and i even have it to let me know when i get my new schedule it lets me know an entire day later after i checked the day before then it reminds me a day later.! Other than that it’s great for what i use it for.!

I think it's a great communication app for work!. The only thing it's really missing, is an option to alert manager/person in charge of payroll for mistake and edits. They do have a place for Notes but, in with a busy retail environment we're not always seen. I think an option for one to edit their own time in / time out with approval from manager, with streamline things, I would make it approval based similar to how the app functions with time off.

Best scheduling system I’ve ever used. WhenIWork is great. All the options for viewing your own shifts, all shifts, open shifts - fantastic. Picking up and dropping shifts, easy. I saw another comment suggesting a group chat function - I would be so down for that. I also wish there was a feature to export your schedule to your calendar app. It would make my life a lot easier to just transfer my shifts over instead of manually inputting them or trying to consult them both and accidentally double booking myself.

Great app overall. See title. Functionally very handy, and light years ahead of what my job was using before. My only complaint is it’s a tremendous pain trying to enter my schedule requests, when I scroll down to the date I want and the app decides to jump back to the current date. For some reason it only jumps forward, so if I entered availability requests on the 1st I’d be golden (but I can’t enter them until end of the month, so it happens every time). Also the app doesn’t update the year, but that’s probably an oversight. Took me three tries entering my January requests until I realized 2018 was still selected.

Convenient & Simple. The title of the app says it all and does exactly that. It is simple and convenient it does this purpose and if this was something that came out 10 years ago I would give it five star easily since it would’ve been the first of its kind to be available for anyone aside from specific apps for certain companies. However, it does come across a bit too simple considering the lack of a few features

Consistent reliability for tracking hours. I am a home health worker who uses this app to track hours for a few different clients. I use a screenshot to submit my hours. It's probably not a typical use, but it works for me. I have used it for a few years now I've had some issues when I change time zones. The staff can always help me figure it out. My only question is how can I pay for it? I am just using the free app. Love you guys. Thanks so much.

Gopuff Delivery Driver. This app has been easy to work with with the fast pace delivery that is provided by the Gopuff warehouse Staff and the drivers. As far as a great app for teamwork this is awesome. From viewing your schedule,taking shifts to having to drop a shift. Everything flows daily and it works great with the Gopuff app. Thanx for the training that was easily accessible thru the app as well. LOL I am trying to mention everything yet if I am a delivery driver and it’s workable not just works.

Great App. When I work is awesome! My only qualm is that swapping shifts has to be approved my management first. Perhaps I just need to mess around with the app and try to figure it out tho! Everything else is super easy to navigate through and I love how you can see when it’s just you working, and you can also see who you work with (my shifts and all shifts). Also love how you can see how many hours you’ve worked and when the next time you work is (on the dashboard). Highly recommend!!

Very multi-functional app! Great!. I run a small business w 5 employees but our schedule can change at any moment. This app allows me to notify employees in an instant and receive shift confirmations w out having to text each employee individually. Most of my employees are hourly so they can see how much their take home for the week is. They can also see how much PTO they have taken and have left. This app is very comprehensive. There a ton of features that I don’t use but if u are willing to pay the premium for them, they may be very useful. The basic functions for me are exactly wht I need.

Good but a little confusing at first. I’d say over all it’s pretty good at its job however I did have a hard time understanding everything at first and I came across problems a couple of times with planning accepting swapping and dropping shifts. More than once now I have left the app and then gone back into it not even hours later and I would have to log in again, this happens sa least glad a dozen time to me now snd I’ve only used it for half a month.

I like it but.... It’s a really great app. The design is simple and easy to use. It’s straightforward and it’s got a lot of features that are useful for both the employer and employee. The only improvement I would like to see with this app are the glitches. The company I work for says it’s normal and that the app freaks out sometimes. I understand that apps can bug out, but it gets frustrating when you’re looking for your schedule and hours. It’s important for me to be updated with my schedule daily, because my hours and shifts are quite erratic. Other than that, I’ve enjoyed using this app and recommend it.

Love it. I never ever write reviews for anything, but I am taking the time to write this one because When I Work has made such an incredible difference at my workplace. I am never confused when it comes to scheduling, I can easily swap shifts with my coworkers because I can see when they work, and the app itself is so easy to use. I am a student doing lots of extracurriculars, and I love how I can reflect whenever I am unavailable on the app. Scheduling is usually always a pain, but When I Work developed the perfect solution.

Best Time System. I’ve worked for many companies and this is the most put together efficient app for scheduling, time cards and payroll that I’ve seen. I left a job because their scheduling was so bad.. so seeing a company using this app makes me want to stay forever because this is so well put together. Literally night and day difference for my quality of life utilizing this app maneuvering my personal life against my work schedule.

When I Work Rating. I like the flexibility of choosing my hours and days and also seeing who else chose those same days. I do not like how management uses this process for their own agenda. Not opening spaces that should be open because they want personnel to sign up for weekends instead. I also don’t like how some nurses can see and sign up for many days and hours and others only have very limited open days available to them. This needs to be fair to ALL nurses, not the ones mgmt picks to grant or deny access.

Loss of money and opportunities!. So I use this app as a portal for my work and assuming I’m still gonna have my job after this again I keep getting passed up on the schedule and have gone 4 weeks now without a single hour on the schedule. My profile account continues to get deleted from my work portal like I have been erased as an employee all together. My manager has added me now 3 times and now he has to put in a ticket with the app ppl I guess. So who knows how long it will take this time. I can’t make money and it’s bc of the app. I’m sure they are not gonna compensate for my losses and my bills r just gonna get more behind and I can’t do anything about it! 😡👎🏽

Non user friendly. The app is not user friendly at all. It is nearly impossible to trade shifts with co-workers. The vacation request go to random managers rather that your assigned manger and they can make approvals when they don’t even work at the same site. I tried to petition vacation time on the app and had to simply give up and tell my manager in person because the app would not allow it. I have also tried making the schedule with my manager and it is extremely difficult to make changes to the schedule especially since every single change made has to be saved individually, if save is not selected at every single change then nothing is saved and hours of work never happened. This app is not user friendly at all.

Easy to use, with some minor inconveniences. When I Work is a user-friendly app to keep track of my schedule. I can also look at when my colleagues are working. The only inconveniences I’ve noticed is that when I try to change the time on the start to end slots, the time will stay the same for the first couple of attempts. I also dislike how the app logs out rather quickly unless tended to within about 3 minutes of being inactive. Otherwise, I enjoy this app.

Terrible App. DO NOT SIGN UP USING APPLE!! I’ve been trying to use this app to get my schedule for my new recent job and can’t even use the app. If I sign up through Apple using my Apple ID, I should be able to manually enter that email address to log in but I can’t!! It doesn’t even recognize that I made an account with that email. Tried doing “forgot password” then get an email saying there’s no account associated then I try and resign up using that SAME email address and it says there’s an account registered. No settings options in the app, can’t reset or delete account to start over, no account or profile view or anything if still pending from employer. May be better if you can actually get to use the app but other than that it’s been a hassle so far.

When I work. Works great keeps your schedule accurate and on track. Also any updates get to you faster than your mana get trying to actually call you. Confirm or set your availability with ease. No issues on trying to figure out if there are any open or available shifts that were dropped or picked up. The app is very user friendly. I personally recommend it. I’m in the security field so it’s very handy. Also when you take a lunch it’s literally a press of a button to log it.

Don’t get this app.. I purchased this app for my business of 10 employees (I’m the owner) making 11 users including me (not an employee). The plan ask how many employees I have, I said 10. I’m paying $168 a year for 10 employees. Here’s the kicker, to add my tenth employee I have to pay $166 more because it counts me as an employee. On the plan it says unlimited users, at $1.40 per employee, don’t believe it!!! It’s in increments of 10 and you count as one! It’s not user friendly as well. The dashboard doesn’t give you a clear way of navigating the app. You have to dig around to find the employee list and if you need to make changes to an employee, you have to delete them then add them again. It is not worth the money. Use the Crew App, much better and easy to navigate.

Review of When i work. I was so impressed with this App in the beginning because it required minimum amount of pre employment process because of the need for the Covid vaccination to be given and I thought that was great but it’s really hard to book a shift I have been denied 20 times and Affiliated physicians turned off the availability part so the nurse is unable to put her availability I know it’s competitive but I don’t think that’s fair I’m a hard working nurse with many years experience but I don’t know any of the managers so I’m denied I am going back to finding a part time position that is secure instead of being denied each week

Convenient, efficient, and user friendly!. This app and website combo is pretty versatile and effective. I can find all of my jobs, put in when I can’t work, see when everyone else is working, search for open shifts, and it has a hefty note section for each assignment that is extremely helpful. The WorkChat is also great for switching shifts in a pinch with other coworkers. Overall, this a well-designed program. I approve!

CM - M. Garnica (TEEMA). I’ve been using this app for awhile now. I give it five starts. This may first time using the WIW APP it’s easy to use. I like how I’m able to see my schedule, receive updates on available shifts from the scheduling team department but most importantly the fact that we have the ability to swapping shifts with other teammates as well as dropping your shift incase you can’t work. Overall, I recommend it It’s a great app, I love it!!

LOVE IT. I’m the type of person who has so much going on I forget a lot, including when I’m supposed to be at work. This app is so convenient and easy to use! My entire schedule at the opening of an app right in the palm of my hand. Ability to pick up open shifts and put in a request for PTO. If I could give it 10 stars I would. Knowing when you work has never been so easy!

Log Hours Changed. When I Work used to have the detailed summary when you clocked in/out and showed any extra notes you needed to add but now it seems after I updates it, it’s GONE. Only the summary of the total hours per week show, but I need the detailed summary. I also don’t like how I can’t change my availability anymore, and I feel like a burden having to text my boss’s personal phone about a work related topic. I do generally love this app and I choose it over many apps like this, such as HotSchedules. But pretty disappointed right now with these two being unavailable whenI know they used to be a feature on this app.

I like it, but a bit glitchy. I love this app. I like having the ability to clock in from my phone as well as confirming my shifts or seeing when other people are working. I like that it tells me how long I’ve been on a break so I can always make sure I end on time. I especially like how easy it is to ask for time off. The only thing I don’t like is it can glitch at times so I’ll have to completely take it off my task manager and reopen the app. Or sometimes I’ll clock out but it’ll say I didn’t. All in all, besides minor issues, I love it!

Great app for low cost/small business. I can’t speak to customer service, because we’ve never needed it. The paid upgrades make sense for our small business that has grown to 30+ employees. Scheduling/Time off/Availability functions work well. The mobile clock in and out could use some tuning up but otherwise fantastic solution to the aforementioned strengths. Would recommend for any small food service business!

No. Doesn’t show your schedule after you pick up a shift so if you don’t write it down you won’t be able to see or confirm what days you work... Quite possibly the worst and most unreliable app! I have to delete the app and reinstall it anytime I need to see my schedule and posted shifts, so once I get a notification that shifts are posted, they are not visible until I delete it a couple time or more and sometimes just those couple minutes waiting for it to reinstall slows your chance to pick up shifts, others will have taken the shifts, the most really frustrating app!!! Why are we even using such glitchy technology! I feel so much stress using it. And that’s not healthy!!!

All retail and restaurants should use this!. 30+ years of restaurant experience here! 🙋‍♀️ I have worked lots of restaurants, some retail, & other jobs. This app helps make life so much easier! Requests off, finding someone to cover a shift, total hours, everything! It even transfers to your calendar so if you are a person with a lot going on, it’s great! If a 46 year old bat like me can recognize a good thing, you peeps at HQ better listen up!!

Calendar. Having the actual calendar start with Friday as the first day of the week is very confusing to the eye. Every calendar we ever look at starts on a Sunday, so it always takes me a minute to reorient. I know that the “pay week” starts on Friday, but that shouldn’t be a reason to make this calendar look so strange. You need to make it a “normal” calendar to make it easier for everyone to make sense of the days that we are scheduled to work. That’s why we look at it in the first place. Not to figure out pay.

It works. In a world with so much technology this makes it extremely easy to see you next shift, your whole week schedule, requesting/taking personal days, who your working with again next or all shifts scheduled, and easy clock in and out. It takes seconds to clock in and go on with your day. 5/5 highly recommend for employers who are sure that most of there employees have access to either phone or tablet

Love it! Super friendly. I got a job that requires this app and i LOVE IT! It’s so cool how you clock in and out from it, i love how I can request time off and switch shifts with co-workers. This is seriously the best app for employees and I wouldn’t use anything else! It’s also cool how you can see one persons shifts for that week, and filter certain positions. It breaks down how many hours you’re working and let’s you confirm your shift with your manager so everyone is on the same page!

Pretty User Friendly & Intuitive. We only use the feature where employees clock in & out on their own schedule, we don’t use shifts, so I can’t say how that part works. We have a mini resort with multiple businesses: a restaurant, bar/club, farm, and marina. I’d like there to be the possibility of seeing which employees are clocked in at any particular time on the app, but I can only see all the employees clocked in by business (which is called “schedule”), not all together. This feature is available on the website on a laptop. Otherwise, the app seems to work well for staff too.

Easy to use. I like this app and think that it functions very well, however there are a few things that could use improvements. When you need coverage it shouldn't require you to swap a shift. It also wont let you clock in until 5 minutes before your shift which is vexing if you have to come in early as you have to manually change your time sheet. Lastly if your company has multiple locations the default setting isn't for all locations its for one which can cause missed shifts.

As a parent of the employee. ...I LOVE it. It’s their first job (as a teen) and I can keep an eye on things while they learn the ropes. The “Subscribe to Calendar” is great for updating the Family Calendar (weekly) we all share on our Apple products to avoid any conflict while sharing the car. There is even an automatic Reminder to alert your newly employed teen that they have 2hrs before the start of their shift; helps with time management. The employee can set times of unavailability: say, like when they are at school. Less than a month using this and so far, so good.

Horrible Customer Service. They never seem to care about the paying customers. If there is an issue, it’s never resolved. Today, Tiffany, the customer support representative was extremely unhelpful. They updated the software and some changes were made in the app. These changes result in more work for the customers and I made sure for alert their team. Tiffany gave me no helpful tools, no feeling of urgency, no sense of understanding how important that the change be reverted back to how the app has worked for years. No understanding of when the issue would be fixed. I was left with nothing but now feeling that due to this new update, I will have to do hours of new work each week. Horrible customer service, horrible app. Please fix asap.

Business Owner. Excellent, user friendly, fast, and cost effective scheduling and labor program! The ability for my managers and team members to schedule, interact, and block certain shifts every week with the email portal system and and email also makes the program helpful with todays digital youth. The app is another great feature! We highly recommend and use this system in all our locations!

Ok but could be more user friendly. I like this program. It works well. My entire company uses it as our scheduling system. This app however could be a little more user friendly. It would be nice to screen shot my entire work schedule for each week but instead I have to scroll to see it all. Also, the scrolling on all shifts and seeing the entire schedule is difficult, especially for employees trying to switch shifts. It be nice to have the main full week schedule view that the website has. Other than that, I don't have a problem.

When I Work. The only complaint I have is that on my iPhone I can’t change the app’s notification tone. It sounds the same as some of my other apps, so I can’t tell by the notification sound that it’s WIW. I’d like to be able to give it its own sound so I would know immediately that the notification is actually important. Also, even though I have “badges” enabled in the app, no badge notifications ever appear on my iPhone 8.

One of the easiest to use apps in the industry!. I’ve been using When I Work for over 3 years and I don’t know how other businesses use spreadsheets to make their schedules! The easy of use and the user accessibility is the best I’ve seen. The employees enjoy the convenience of swapping/dropping shifts, and the shift templates make it so that I can put together a schedule for my 25 employees in under 20 minutes!

Great but one issue. Ever since I installed the new update I have had this problem. I open the app for the first time since the new update and it works like normal. The next time I open the app it sends me to a page that says Find My Workplace. The only options it gives me are to input my workplace or to logout, I can’t go back to my schedule. In order for me to access my schedule again I have to close the app reopen it and sign back in. Before none of this happens and it is very frustrating to have to do this every time.