Hibbett | City Gear – Sneakers App Reviews

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Bad Raffle System. I only use this app for its raffling system, and it’s really lacking in my opinion. I entered a raffle recently for a pair of sneakers, and I wasn’t given the option or missed the opportunity to select 3 stores, and yet somehow my raffle was entered. Once you’ve entered the raffle, you can’t go back and modify or edit the size or selected stores like you can in the Footlocker, Champs, Finishline, and Footaction apps. The app doesn’t even display your selected stores after your raffle is entered. So as of right now, I don’t have the slightest idea where I would be picking up the sneakers in the event I do win the raffle until that day, because I can’t see what stores were selected. I also have no clue what store to call to check to see where my raffle was entered at because apparently the employees don’t find out until well after the time to confirm your win is closed. Im just gonna assume that it automatically entered me into the stores closest to my area that are participating in the raffle, which is one in a 100 mile radius...

Only one problem. Up until now the app was working perfectly fine for me, it’s only of the only stores that carries a decent amount of shoes in my size (14). As well as having some pretty good sales/prices on clothing. However, up until about last week every time I try adding something to my cart I get “Error: Could not find this bag” so I can’t even add anything to my cart. Fix this please!

Piece of crap. This app is a piece of crap. I won a raffle for delivery and tried to confirm consistently from a little after 12pm up until the 4pm deadline. The app would not load and progress to the next screen after I selected the card that I had on file. I called customer service twice and was told to keep trying the first time and the second time that the deadline has passed and there is nothing they can do even though I called at 3:30 for the second call and had to hold for 30 mins. Now I don’t get my shoe because this app’s developers are a freaking joke. I wish I could give this waste of time zero stars.

USER FRIENDLY. THe app is easy to use. The images are crisp and detailed. The one recommendation I would have is after choosing an item for your bag when you click the back button you don’t get taken back to the top of the list but return to the last item you viewed.

Disappointed. I spend tons of money at Hibbett as I have four children and a husband. Usually all is fine. However, today you notified me that I won the Nike air max’s and sent an email at 3:32 tell me that I had until 3:30 to claim my shoe. Then around 6 sent a push notification telling me to go claim it on the app. So, I go to claim my shoe yet again excited only to see my shoe was forfeited. Why did you do that to me twice?? Im So angry. Fix this ish!!! Update 8/3/18 this app is trashhhhh. I have won yet another shoe through a raffle. Your non functional app keeps giving me a time out error. I have deleted and re downloaded the app. Restarted my phone. Tried on an iPad and a different phone for at least an hour. It still won’t work. You all should send notifications in waves or something else this is not effective

The best. I really like this up it’s my first time buying from there and everything was good my order came a day before it was supposed to and everything was we’ll packaged I was scared at first to buy from here because I never heard of the store but it’s really good I will definitely buy stuff from here again!

Need a Favorites/Wishlist Feature. This app works as intended and is pretty much easy to navigate. There are minor annoyances like when I view an item and then back out to the previous page, it sends me all the way to the top of the page. It’s a bit annoying to have to scroll down to the bottom again especially when just searching through items. I also noticed I don’t see a “favorite” or “wish list” option. It’d be nice for the generic heart to be usable to do a quick tap on items I like and have them stored for quick purchase or view at a later time. I may be overlooking it but it would be great to have. PS the recent app update allowing us to look at previous raffle entry information was AMAZING!!!!!!

App/website. The app is very nice but it is frustrating that I had to download an app due to your website not working. Even on the app if you click on certain things such as size chart it attempts to pull from the website and I get the same error message. The error report says something about not being human. I am sure your company has lost business due to this. We tried multiple different devices and both my Mom and my Daughters phones with the same result.

App is TRASH!!. I entered a raffle and according to them you’re supposed to get a PUSH notification on your phone and an email with the results. My app did not notify me of winning but there are time constraints to “winning” the shoes so if you do not stay within those, you “forfeit” your pair. I called customer service to find out how I’m supposed to confirm winning the raffle if I’m never notified by the app and the reps response was “our app isn’t perfect.” The shoes I “won” were for a younger sister that is graduating high school and because of this “imperfect” app she won’t have them. Customer service is very important and I would have liked to have been told it was a mistake on their part and they’ll still allow me to purchase the shoes or either have access to a future raffle, but no. I will NEVER purchase anything from Hibbett or go into another one of their stores. Hopefully your experience with them is better than mine!

Annoying. This is so annoying every time you make an update and force a customer to update the app it logs you out of the account. Then you have to go make a new password because it doesn’t remember your old one. Secondly please fix your security controls. At Least twice a day it makes me hold down the screen button to verify I’m human but then doesn’t recognize it and says I’m a bot Fix this please

Great app!!!. I absolutely love this app my only thing would be to be able to win more raffles or at least have the option to order a pair after a drop. The least to do for a faithful customer. StockX is stealing business from you.

Rewards Error. I love the app it functions great for the most part. However, recently the rewards portion of the app has not worked properly for me in the last 2 weeks. I called and spoke with a nice customer service rep but did not resolve the issue. And, frankly I don’t believe their customer service reps are equipped to handle this issue. I believe problem resides in the App development department. So Hibbett if you get this review please fix this issue ASAP.

Automatically returned items, no response from Hibbet. Very disappointed with Hibbett. I ordered a pair of shoes and they said my address was undeliverable so they sent the shoes back and automatically refund, instead of reaching out to me to see what happened. My address is deliverable and I have shoes/ packages delivered there often. A week later still no response but I order another pair of shoes to give them another chance. Same story and still have yet to hear from anyone, no shoes still, money still missing from my account. I will be escalating this already as a 0 star or lower review should be allowed for the service I have received so far.

Always helpful. Not only do y’all carry great brands of clothing and shoes but I travel a good bit for work so I have been in about 25 to 20 store locations and only once did I have an associate not be nice or helpful. Hibbett’s I don’t know how u do it but you have an awesome team of employee’s. Just wanted u to know and please tell them thanks for all the help and that’s why I keep coming back. Have an awesome day!!

FIX THE ISSUE!!!!!!!!!. I’ve been a loyal customer with Hibbetts Sports for a long time & I must say this app really let me down. Automatically logging me out of my account. Constantly having error pop ups right before it’s time for the raffle pickings… regardless of what they say about their raffle fair chance policy I haven’t had a fair chance with winning shoes for a long time..After deactivating & re downloading the app here it is a few days later I’m still unable to see if I won the Jordan 14’s or even click the shoe that I entered the raffle for because it’s says “their has been a error”.. NOT COOL. NOT FAIR… this app is ridiculous. & this is coming from a loyal Hibbetts VIP member for years. I never have this problem with FOOTLOCKER. Just being honest

This App Is Flawed All The Way Through…. I won a raffle for my retro 6’s and tried to go confirm it just so it can tell me I forfeited my shoes lol how did I forfeit the shoe if the app say you have between 2pm-5pm est to confirm them raffle but I received the notification around 2:45 where I am now so central eastern time is 1 hour ahead of me which is the same thing I told customer service but they told me it’s nothing they can do once this “FLAWED” app has put in there system you forfeited your shoe… Fix this trash to many people coming at y’all with the same story and everybody can’t be telling the same lie so y’all need to step up and fix the problem.

Good app - but very hard to keep track of orders. I like the app because it very easy to use - and looks sleek - my problem is in regards to tracking orders - both on the desktop site and on the app - it is extremely difficult to track all of my orders - especially orders placed over 1 month ago - all of the orders are simply listed by date - with no pictures of what the order was for and it doesnt show some of my older orders - it is extremely frustrating - also doesnt clearly show which orders have been canceled - but the biggest issue remains tracking orders for greater than 1 month - it is extremely difficult to find these orders and keep tabs on them - if this is fixed I will give 5 stars!

Not good anymore, online isn’t either. This app used to work perfectly but now when shoes release the app (and online) will allow you to process your order, charge your card.. only for the order to NOT go through. And no point in contacting customer service cause it’s just going to show up as nothing and they’re going to say you didn’t place an order. After being a long term customer, I’m considering just using other sites. This glitch has happened to me several times and when it does the shoe ends up sold out and I’m just left with a pending charge.

Trying to purchase items. I want to say for the last year every time I try to purchase a shoe that just dropped or any hot item when I submit my payment and try to purchase a check out all it does is spend in circles tried to purchase a shoe last night woke up this morning the page is still stuck on the checkout page and is still Spinney I can’t go back and can’t do anything what is really going on this is so aggravating this happens every time I try to purchase a hot shoe

Nicely Done!!. The Hibbett City Gear app has made shopping online a breeze. I love how it’s connected to my rewards member account and also how with only a few steps I can purchase, apply member rewards, and get text alerts sent to my phone letting me know the progress of my order. There’s not much more you could ask for. Using the app makes me feel as though the staff at my favorite Evans, Ga Hibbett Sports location are here helping me with my purchase.

Page refresh. When trying to shop items, if you click on an item to view details and then go back to the shop screen, it refreshes you and sends you back to the top. Then you have scroll all the way back down to where you were. I’ve added several filters just to keep the numbers of items per page to a minimum. No matter what I do, if I view and add to my cart, my page is refreshed and I’m sent to the top. Very frustrating and time consuming. Almost impossible to “browse”. I usually leave the app without buying.

Great experiences. Hibbetts has always provided me with great customer service & my packages are packaged good & safe! I strongly encourage them for anyone shopping online (or even in stores). We have bought many sports items along with other needs from Hibbetts! Their rewards program is awesome also!

Update. I love the app, however, there is one thing that irritates me. When I’m searching for shoes and I click on that shoe to see if my size is available and when I go back to view the other items the page loads back to the very top of the page instead of where I left off at. I think it would be so much better if the loading could go back to whatever item I left off at before I clicked on that item.

Horrible. I used to love this app but now it’s such trash. I can never get the app to load as it says it needs to verify I’m not a Bot yet it never gives me anything to select to prove I’m not. When I could access the app it was great for buying basics but don’t even waste your time with the raffles. You will never win, it even for local store pickups. Basically at this point I just need to delete the app because it’s just taking up space in my phone.

Not too bad. Overall I like the app. I feel like I’m always updating it tho. What I don’t like is when searching for something and you click on the product, if you decide to not add it to your basket and go back to the search page it’ll take you all the way back to the top instead of where you left off at. It’s quite annoying tbh. It’s not too bad tho.

App keeps getting error message. App seems to frequently generate an “Error” message upon opening. When this happens, you are no longer able to add items to the cart thus causing you to miss out of items that sell out quickly. Hate to write a negative review but this seems like the only way to be able to let them know. Even their complaint page where you are to let them know things like this is even messed up. When writing, it somehow thinks the words that are being used are not English.

Terrible. I am usually someone who loves to buy things from Hibbett, but lately they have been trash. I like the option of paying online and picking up in store, but every time I get there they don’t see my order but still have the pending charge on my account. Then 5 minutes later I get a cancelled order email. This is the 3rd time this has happened. Then you guys have the nerve to tell me that I have to wait at least 7 business days for the pending transaction to clear my account?! Absolutely not!!! If you cancel my order then my money should go back immediately. Then all I get is 10% off next purchase. How about 50% for the inconvenience...smh

Crashing. I cannot access the app. I don’t even have a chance to log-in, I try to open the app but crashes before even getting past the first loading screen of Jordan. I have deleted and re-downloaded the app countless amounts of time. When I first downloaded the app it worked perfect then it started messing up after having it for a month or two and has not worked since. I wish It did so they could take my money on drops but I guess someone else like footlocker wants my money more 🤷🏻‍♂️. I’ve looked through the other one star comments and it seems that everyone is having issues like this, I’m super surprised that it has not been fixed. It just shows their customer service and how terrible their IT department is.

Never Win The Raffle. I’m not sure if the raffles are set up just create traffic to the app or not but the sneaker raffles seem like there’s no chance of a win. Out of 20 different tries I have 20 loses. At this point I just enter to see if I would get lucky one of these days. Word to the company people Looking at these reviews. Spread it around better than you have been doing. Let all people have a chance.

App needs Face ID login for order status. This the only app that takes you around the world and back just to get an order update. Heck it’s not just the app, the website is bull-crap also, got to do the stupid robot test to sign in, got to do that 50x’s it’ll say caption failed but it’s actually logged on. Mind you the app and website is bull crap. I’m about to delete this app and when the rest of my order arrive delete my account. Hibbett needs a total makeover for online shopping starting with the website then the App, either way logging to check order status is a pain, app will keep u logged on to shop and spend money, tracking where your money went is another issue!

Disappointing ....... Wow .... this app let me down big time... I’ve tried but I just can’t do it anymore. I’ve tried to coo the adidas 350 boost Carbon today at 12pm in the afternoon. I’ve clicked on the results tap and they told me I had scored the shoes I was getting. “ AWESOME ! “ I thought. I’ve went through the process of putting in my information and checking out, until the app all of sudden just stop working. It just....froze the whole screen. I’ve attempted this for at least 20 times cause I was desperate to get these shoes. I even went onto the desktop version of Hibbett and I couldn’t scout out any of my winning shoes. I have up so I called customer service. From there I had to wait 30 minutes for a call from them to tell me there was no way they can help me and I have to just leave a feedback... I was very upset! With nothing to do, I just gave up...looking at the notification from Hibbett telling me that my shoes were canceled and that I was forfeited...what a sad sight to see me get these shoes and come this far only because the confirm button wouldn’t work...thank you Hibbett for another L...

Missing Past Orders and to flashy of an intro to app. First thing I noticed missing was past orders? First it in my account it is showing 2 of the same order and they won’t open. Secondly it’s not showing 1 order from last week? These need to be fixed immediately in the app and on your website. Other sports stores don’t have this problem. Lastly your intro video on the app hurts my eyes and is unnecessary. It looks cool but my eyes can’t handle all the flashing and quick movements. Again it is unnecessary to have that flashy of an intro. Other sports store apps don’t have that as well. You might want to tone it down. Innovation is awesome but this isn’t innovation but only makes me want to remove the app and not shop at your store. Hope you can work on these things with your next updates. When it changes I’ll update my review. Until then I may not be back for these reasons. Cheers!

Hibbit sports. I bought from here first time and I bought 2 jeans and the next day I get a email saying my order Been canceled so I called Hibbett sports and they say it was something with the credit card but they took 97 dollers out still when I bought the items they said I would get my money back in 2 to 5 days it’s been 3 days still haven’t got my money hopefully in the next 2 days I will but hopefully they don’t scam me has anyone had the same issue please tell me if u had

Great app!. This app is fantastic. It is me of the few sneaker apps that actually had raffles. And you don’t have to put money on until you actually win! I’ve won like 4/28 raffles which are pretty good odds. It also always has crazy sales. Godly app. I just wish they would have more raffles for yeezy and other sneakers. Just more raffle variety.

Please read don’t skip Raffle/ App/ Company. I work for the company they’re back dooring their shoes it’s not even worth downloading the app, it’s rigged they wait for you to hit on a raffle then ask you, how you feel about the app for a review. And what’s sad I gave them the review after I hit the raffle for the ash pearl yeezys usps created a label and when I called them they said, they never received the item. Now I have to go through the insurance to get my money back even though everything was done correctly. And again I work for this company. Regulations need to be put on these companies to not allow employees to handle certain items, just like when people work for the lotto, can’t enter to play and win it.. WE NEED REGULATIONS!!!!

Have to sign in again to check order status. Hibbetts, I find it very inconvenient for me to have to sign in every single time to check the status of my order. If I’m already signed in on the main app why do I have to sign it again?… doesn’t make sense. Please allow for us to continue to use the app without having to sign in all the time to check order status.

Reward Points. I use this app often, for sneaker launches & raffles, & for clothes. I definitely take advantage of the deals when sneakers & clothes are on sale or clearance. With the reward points earned for every dollar spent, you’re able to save more money, bc you can use them on sale/clearance items also. Or you can use them on the new sneakers you want & save a little $$$!! The rewards program is definitely one of the best things about this app & Hibbetts all together!

Hibbett for the Win!. I always find great selections and great sales at Hibbett. I have yet to shop in store, but I do find plenty online. I can find my shoe size here more than most other stores out there. Shipping is always fast and that’s a huge plus! I highly recommend!!

I’m not sure what’s going on. This company is a tad bit odd. Recently, I tried to place an order as both, a guest and with an account. And it’s been a fail for both times! I’ve tried to place my first order on their website and their app .. it’s always a hassle for some strange reason! First, I’m constantly being asked to “confirm that I’m not a bot because they feel like I’m using automated tools” or something similiar to that. Then after going through that, it says that “my order has been placed” and that I will receive a confirmation e-mail and then yet again … nothing 🥴 It’s really been a huge pain trying to order something from this company! I give up. I’ll just continue shopping on the Nike, Adidas, etc apps instead!

Raffle function broken. Raffles on this app are not working properly. Many times I am unable to join the raffles. All the info is entered and when it tries to finalize I just get spinning circles with the app apparently trying to process the info. If I am lucky enough to actually join a raffle, I have never won one yet. That’s after about 25 times. Not sure if the bots are feeding on your app but something needs to change or I would suggest everyone to go to other sites that actually care about the consumer. Please do something as this is completely ridiculous.

Please fix App Glitches. I cannot remove an item from my cart that I tried to buy over a month ago. Every time I tried to check out I received an error. Now that I don’t want what’s in my cart, I still can’t remove it. I also get a payment error when trying to add and save my cc. I have also had the raffle launch issues in the past. I really like shopping exclusively at Hibbett online, but lately I haven’t been able to due to these many app glitches and crashes. And yes, I have deleted and reinstalled many times on my phone and iPad.

A bad app for a bad store. I didn’t have any grudge’s against this store until now. I had an order of $100 on the app in my cart, and I turned off my phone to go to get my gift card in the other room. When I turned my phone back on there was nothing in my cart. Then, after I got all of my items back in my cart there was no place to use gift cards. I then went to their website, and got all of my items there. From there it turns out that not all gift cards can be used online, for no apparent reason. I don’t live near a Hibbet, so they have practically taken $100.

Misleading. I went on the app and online to buy some shoes that launched. I waited a hour on app before the launch time. It also stated that certain stores were doing a FCFS. It had a tab to search for stores within a 75 mile radius. It said which stores were participating and which were not. I took the day off to get these shoes for my boys! Guess what not 1 store they said were participating had the shoes. They had no clue if they would get them. Why add that they were participating if the store did not have the shoes. When I called hibbett they said they did not know which stores had them. I am very disappointed in the app and store overall. Plus I lost a who day of work because of it.

Worse app. This app never works correctly. It takes forever to load. Once you add your items to checkout and ATTEMPT to checkout it says “loading” but never loads. Needless to say, don’t try to order from this app for high demand shoes! By the time it loads the shoes will be sold out. Also if you try to order from Hibbetts online it won’t allow you to login! I keep going to login but the login screen never shows, only the create new account screen shows.

Froze when ordering sneakers!. I refreshed the page while staring at the clock as soon as it turned to 10 am, placed the sneakers in my cart with lightening fingers, all my info is already stored, placed order not even 10 seconds after they dropped, was feeling positive because i was so fast, the app froze for 8 minutes circling around, i thought it would still process and was checking my email to see the verification email but nope! They sold out. I sat here all morning staring at the time. This is getting so ridiculous, they were for my 18 year old daughter!!! There's NO WAY I could've done it any faster!!!! 😡 I am a big Hibbett fan, this is sad.

Hibbett BOT and Crash Issues. I’ve followed instructions to enable JavaScript, allow cookies but still, I can’t access your website thru safari or even this app via my iPhone. I’m not sure what the issue is, but it started doing this a month or so ago, but keeps getting worse. Can you guys fix the issue or give us directions to fix it on our end? Also, the app keeps crashing. I hope this isn’t an issue between the app and the iOS software/updates. There also hasn’t been an update from you guys about this issue and I’m seeing several ppl mention these problems.

I’m not satisfied with the raffle system. I’m not a negative person and I’m not trying to discredit this company but I was sent a message stating I Won the Raffle and it said to confirm ..I tried to confirmed the Win several times but I was constantly getting a message saying error and saying send feedback ...after trying three times to confirm the Win I email explaining to the company but I got a text saying I forfeit my item ..I am very unsatisfied but it’s nothing I can do now but hope I can find usually three pairs I want to purchase size 10 men... 7 big kid and 2.5 preschool 😔😔😔

Hibbett Sports App. This app is very customer friendly and it throws savings coupons at me non stop so that makes it even easier to come back here and shop faster than going to any other shoe store that barley has anything on sale... only regular prices with the competitors... Here at Hibbett and this app I save a lot my my hard earned money when buying name brands at a discount!! And I love them for that!

Not sure what’s going on. Here recently I have not been able to purchase any items using the Hibbetts app & picking up in the store which is very discouraging & makes me want to delete the app for good. 1- it takes up space on your phone & 2- by using the app you can keep up with discounted items as well as put merchandise that you’re interested in buying into your wish list & purchase at your convenience. Here lately… I have not been able to use the Hibbetts app whatsoever! When trying to use the app it says that it has none of the items in my wish list in any of my sizes via shipping online nor in the stores but when I go into the stores there are all the items that’s in my wish list but NOT at the discounted price nor am I able to purchase on the app and send to the store or get the items for my rewards that I have accumulated via the app😡😤 I have called customer service & haven’t heard anything back from them. I have recently purchased over $150 worth of merchandise but I see that Hibbetts doesn’t value me as a customer so therefore I will be returning my merchandise within the next few days to give Hibbetts some time to fix this issue...if not...the merchandise will be returned & I can shop somewhere else!!

Horrible App. Hibbett really needs to rethink and recreate this app! Things don’t load the way that they are supposed to and when signing up for raffles it just spins!!! Nothing but bad experiences with this app it should not be this hard to do things when spending your hard earned money!!! FIX ASAP!!!!!!!!!!!!!!!!!!!!

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Great app for Releases. Great app overall! I like the way they do raffles and also fcfs on sneaker releases because it gives us 2 chances to buy our favorite sneakers. I recently bought some shoe cleaner for $10 and it came with free shipping on all orders! I definitely recommend for people who love shoes and clothing!

App keeps asking to prove I’m a human. I’m sorry every time I go to start up the app I’m confronted with prove I’m a human page, with no way to do so. It gets me so frustrated, I have emailed support and they told me there’s no fix for this. The app may work find for a month or two, but every time I want to enter the raffles it seems to always mess up and has this issue. I could just go to the web page, but raffles only work in the app, Hibbett please get this fixed!!!!!😤

Love Hibbett!. I have had nothing but good experiences from ordering online and returning items. Great customer service, friendly employees. You can use coupon codes on brands like Nike and Adidas, which not all stores let you do!

Fix the worthless bot defense. Why am I unable to log in? App says it suspects I’m a bot. Says it suspects I’m running automated software. Says to prove I’m not a bot but offers NO way to do so. As a result, I’m missing out on a drop. I am not a bot. I have never used a bot. I am a regular person who seldom wins because dumb bot defenses like this one are too busy blocking regular users legitimately on smartphones like me, rather than the actual resellers each with hundreds of bots snatching everything up

Purchases. I can’t make a purchase thru the app I have to go to the browser for some odd reason. I have tried deleting and reinstalling the app.

Online Shopping. Good Sales & Promo’s Available and The more you order online you build Points towards your membership plus Coupons I love it you should Try It Out They Legit

App is absolutely terrible. I used to have the app then it updated, and asked me to log back in I had all my information and everything now it says there is a login error and I cannot get back into it. I talked to customer service and the said that they do not provide troubleshooting for the mobile app. So you don’t provide trouble shooting for your own app? Perfect long story short it seems like they don’t want my business, that’s fine it will go to another company. Worst app ever.

Terrible. Only reason this app gets 2 stars is because they had the shoes I wanted, other than that the user interface is horrible and doesn’t flow well. Shipping is another issue, doesn’t even let you upgrade to better shipping. Also I signed up for VIP in store and I can’t even sync my account with the app. It’s 2019 get it together already no excuses for stuff than can get easily fixed, maybe they’re still stuck in 1942 when it was founded.

Uninstalling!!!. Ever since the update, the app is constantly crashing. I’m not able to enter or check the status of raffles that I have entered. I’m constantly having to send in the error msg when asked for feedback. The app is up to date so I know it’s not that. This is so frustrating so I’m just going to uninstall the app and utilize Finish Line or Footlocker for raffles. I thought the purpose of the updates was to make the app better.

Great app!. I love the ability to shop my local store online and pick up my purchase from that store without items missing or having to change anything because they didn’t have my size. App does everything it says it does.

Great shopping experience. Had everything I was looking for with a great selection on clothes shoes and amazing customer service. Every time I shop with them, I always end up seeing something I like! There rewards and promotions is another amazing perk of shopping with them!

Bad. Laggy. Disappointing.. This app had me missing out on drops exclusive to Hibbet Sports. If the shoe only drops on Hibbet you would expect a better experience. First of all I had to reload the app three times in order to finally get into it. Then it didnt load the sneakers so I had to CLOSE the app and try again. By the time I got thru the sneakers were gone. Not smooth and killed my chances of purchase.

Great and easy. Use the app to look up all up coming launches and all sales available! Works easy and fast for everything! Would highly recommend if your a sneaker head!!

Love the selection!. Love the wide selection of Nike and Jordan great! Has a lot of items other stores don’t have! Wish I could actually hit on a raffle for some sneakers but that’s OK. I can get my gear from here!

Shopping. Every time I try to shop it takes me to the screen to press and hold the button because they think I’m a robot and every time I do it the three dots pop up and then it tells me that it failed and keeps making me do it over and over. So I don’t even have the chance to shop unless I use the physical website.

Press & Hold Deez Nuts. This app is beyond frustrating! Every time I try to purchase a “hype” product such as Nike dunks or newly released Jordans, I’m forced to complete the press & hold captcha to verify that I’m human. The problem is that this verification never works! Either the press & hold bar never pops up, or I have to repeatedly do it just to never be let past the verification. It’s so frustrating because they block me from accessing the shoe because they think I’m a bot while they let actual bots through.

Email field. I accidentally put an extra letter in my email when I signed up for my account. I thought I could go back and correct the error myself but the email field cannot be edited for some reason on the app or on the website. I had to call customer service twice. Once to change the address and then the second time to cancel the account after it was unsuccessfully changed the first time. Ridiculous. Need to get that fixed ASAP

App still has bots. Anytime I attempt to purchase a shoe during a release, I’m constantly getting an error message. Even when I’m just browsing through the app, I get a pop up that says “something wrong, error”. Please fix the issue and ensure fairness to ALL buyers. I can be on the site with the shoe in my cart and I’ll get an error message and then the shoes are sold out within a minute, ain’t no way that’s regular buyers, those are BOTS!!!!

Raffle Issues. I was notified by text at 1pm that I’ve won a raffle for a shoe. I’ve spent the last 2hrs trying to confirm my win on the app, however, whenever I select view results nothing happens. This is unfortunate, because I’ve spent a lot of money at Hibbett and for their customer service reps to just say oh well there’s nothing else they can do is quite frustrating. Probably won’t rely on them going forward for my shopping needs.

Hibbett. Love this app! Only problem I have is if a item is out of stock it will not inform u so if you place a order and your size is there your happy but then 2 days later they will cancel your order due to the item not being in stock. Hope u guys fix this problem. Other then that I’m happy!!!

One problem. Love the app, but only thing I don’t like is it is sometimes saying I’m a bot when I am not a bot. I have to press down and hold a button and that sometimes makes me miss out on purchases. Don’t know why this happens.

Worst app thank you again for the no help. Just got off the phone with a supervisor & he did not help me at all. I dont recommend this app to any of my friends, family and military members that In served with and is that currently serving. Was kicked off the app because it thought I wasn't human for trying to buy shoe. Thanks again for the no help really do appreciate how are you treat military members horrible

Horrible UX; Can't access the app. The app is saying to "Please verify you are not a bot" but is not giving me any capacity to do so. The support agent told me there's nothing I could do besides trying to redownload the app and toggle from WiFi/LTE connection. NO HELP AT ALL. Definitely disappointing considering Footlocker, Champs, Eastbay, JD Sports, and Finishline have flawless User Experience. Completely unacceptable for them to be blocking out legit customers such as myself...

Bad raffle system & poor customer service. They host raffles for shoes and when it’s time to confirm you winning ticket the app crashes and don’t allow you to confirm. Then when you take it up with a customer service rep all they say is reinstall the app n clear cache but still have the same issue. Now my raffle is forfeited because they couldn’t get their app working properly and all they have to say is sorry. By far one of the worst sneakers app experiences I’ve ever had.

Scam. This app rob my bro out of his raffle win!! He couldn’t claim it when he tried to and we contact a employee and they said the raffle and the drop date got moved after we tried hard to claim it and we got proof of the conversation and today we contact a employee again and said since he failed to claim the shoes he won’t get them and after we told them what happened they refused to give him the shoes and that it wasn’t there fault

Wack. I’ve never experienced more issues with something as simple as adding a T-shirt to my cart. After attempting to add a shirt, which was obviously in stock, an error message popped up and the application redirected me to a page verifying that I wasn’t a robot. After which, a “press and hold to confirm you’re a human” that was pressed and held too many times to count. Like, dude, I just want to spend money on ya, but you’ve literally made it impossible.

Best sneaker website and app. That’s website to shop for all your urban gear have the latest releases for Sneakers and your favorite Jordans would definitely recommend this website to friends and family

Love the raffles. Hibbett shipping is so fast.. Hibbett seems to have the fairest raffle system for their drops - very guarded against bots. They also shipped my order much faster than I expected. Wish I lived close enough to participate in in-store raffles, but glad I can do some raffles from far away.

Unable to log in.. The app starts up and runs fine, it’s when you want to log in, the issue starts. When you tap on the login icon and proceed to put in your information, you aren’t able to type anything in. Email address, password, and even the login buttons don’t act like buttons, they don’t do anything. Ya’ll really need to fix these mistakes.

Empties shopping cart. I like the layout of the app but if you ever close it, it empties your shopping cart and any coupon codes you have entered. You have to keep starting over and reentering codes whenever you open the app.

Hibbett to the Max. I have been doing business with Hibbett Sports for over 4 years now and have never been disappointed. My suggestion: use the Hibbett Sports app or the brick and mortar method (a.k.a. Go to the store) and you will get what you want and need.

Drea. Item always on time fast delivery. Never had any damaged items shows were out of stock an once they sent me a reminder to let me know they were available.

Trash. There was a point where this app worked fine then it started not being able to select certain options or change purchase methods when trying to purchase shoes. NOW it won’t let you confirm that you’re “human” to even use the app. The website started not showing confirm buttons at 1st but now it’s itv app as well. “My cookies were enabled and I have JavaScript”- hibbet just needs to do better on their technological side.

Loyal customer. Great app nice selection of items both in store and online. Wish I could win every raffle I entered but other than that everything is great

Raffles. Not so great you have raffles that are not in California so somewhere add the states that are excluded that way we don’t find out after we try to find a store near us.

Can’t Get in App. I can’t use the app right now. I keep getting a message saying I’m a bot and it’s not giving me the normal option of holding down the button to prove I’m not. Since I can’t use the app I can’t enter a raffle since it can’t be done on a laptop. Y’all need to fix this. What good is an app of it can’t be used for what it was intended for.

Great customer service. Very friendly customer service, I will definitely shop at this site again.

The reason I rated the store at three…. Literally 80% of the time the shoe that I really like is never in stock and never has my size I always have to pay second best… other than that the store has really nice things and I would recommend to others;)

Please fix the press and hold. Ok on the app the press and hold keeps popping up after I have MANY TIMES completed it, it says TRY AGAIN EVERY TIME.! Please fix this because it is beyond the most annoying thing I almost want to just shop online than the app now because of this.! It’s very annoyingggggggg it do it everyday and I send the feedback on the window that shows up at the bottom of the press and hold button but it does nothing also.!

Purchase problems. I’ve been trying to purchase a size 13c and 7c Air Force 1 for my kids for the past week! It will not let me check out! It’s just loads for hours

App. This APP have been give me problems for the last 2 days . One time they told I was suspended From using the app I ask them why they said they didn’t see no reason for that message and now it keeps telling me I have the wrong email and password so I deleted the app tried to sign back in now it’s telling me to do Biometric I don’t have that they need to fix there website

Amazing shopping experience. You can tell the team put effort into doing all of the little things the right way. This app is a top of the line shopping experience. Very well done! 🙌

This app is dumb. I literally downloaded the app to enter the raffles because you can’t enter online you have to enter through the app. I downloaded the app and before the sign in screen or anything, it pops up that it thinks I’m a bot. I can’t even get into the app. I’ve refreshed. I’ve deleted and re downloaded it, same thing. I reached out for customer support and got no where.

App isn’t working… Fix it ASAP. Not sure what is going on with the app, but it ain’t working… I can not login to my account on the app. The latest update didn’t fix anything.

Number one spot on my list. I love Hibbett there always up to date with all the in season items I love there customer support and I always get my packages on time from them I appreciate there fairness in there raffle system always shop at Hibbett for your gear.

App support needed. Been having error messages on my account for months now and no support from Hibbett to resolve issues. Need to respond to customers.

TRASH. I cant log in because its says … “According to this page it has been denied because we believe you are using automation tools to use our app” and im not. After creating acct i cant seem to log in. Trash trash trashhhhhhhhh !!! Please verify you are not a bot Access to this page has been denied because we believe you are using automation tools to use our app. If you are on our website this may happen as a result of the following: Javascript is disabled or blocked by an extension (ad blockers for example) Your browser does not support cookies Please make sure that Javascript and cookies are enabled on your browser and that you are not blocking them from loading.

One of my favorites Shopping site. I love this site they always have great deals on clothes and shoes. not to mention they always have the size I need as well. for me and my kids.

Disappointed Again. Not really sure what’s the purpose of being a VIP member. I still can’t get access to any of the sneakers I really want. Every time a pair of dunks come out they are sold out the moment the clock stops. I have never won a raffle and there are no stores in my area. I’m on the app and site several times a day and yet I still manage to miss all the new sneakers that come out or all the sizes are sold out except for the big ones. Not really feeling like a VIP!

Garbage App. App would not let me confirm a raffle win and I lost out on being guaranteed the product I wanted to purchase. Customer service just tells you to uninstall and reinstall the app. They have no clue about anything related to their app. I was told to just keep trying and rushed off of the call. Seems like a lot of other people have had the same issue over the past several months and it still isn’t resolved.