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GhostMonsterBoy - Expedited transfer via app-reminder/securuty
Roxanne Teran was extremely quick to pick up the phone (get on the line) to help me. She mentioned the convenience of online transfers, and assured me that the language used only referred to a short period of time as opposed to one-and-done, per sé. In any event, after verifying my identity, I did the transfer in less than a minute, partially since my bank info was already saved from a previous transfer a couple months prior. I told Roxanne that I was also cut-off 3 or 4 tines that previous date, so not having this time to keep calling in and verifying my card number/security hint made me feel safer.
Roxanne showed great patience early when I realized that I had the wrong card in hand (not BofA but stimulous) and waited while I hunted down in about a minute through a crowded drawer, the correct one. Thank you to her and BofA for your support during ongoing challenging covid-related instances.
mrs.chud69 - Almost does everything you need it to do,( the app not the bank account!)
This app works pretty good considering the kind of account it’s made to accompany. I mean being as it is for the EDD’s prepaid card,and apart from the deposits you receive from the EDD, there are no other deposits allowed but it really gives you quite a few options as far as the different kind of notices you can receive in terms of low balance, usage above a certain amount, potential fraud notification and the best option, I feel, is the one where you can actually shut off your card if you misplace it and then turn it back on once you find it. It’s SO much better than having to call in to cancel your card and wait 3-5 business days for the replacement when you find your card the next day in a back pocket of your jeans or the purse you changed out of in a hurry!!! It happens to me all the time with other cards.. wish they all had the option. On the other hand, the one thing I don’t like is that you’ve got to log into another app to see your monthly statement and I can’t understand why. It would be so much easier to have it all there in the same app, especially since you do have a couple days of transactions available to you on this app. If they’d change that, the. I’d give this app five stars.
Cocopari - Very limited app - almost useless and borderline criminal
The EDD BofA app does not allow transferring money from your prepaid account to another bank. There is only about 2 weeks of transactions to be found. No history or statements.
Truly frustrating and dastardly when you need to access your account urgently.
For transfers and statements you must log into the full website whose login ID and password can not be the same as on the app. Then the login malfunctions and locks up. Then you have to call BofA customer service and spend minimum 45 minutes to get into the website to touch your own money. For a few months I gave up on the site and would go from bank to bank atm to transfer money.
I fix this please.
I have often thought to involve the federal watch dog groups to look at how Bank of America is using time delays to profit from people dependent on a fixed income.
dcevon - Easy Money
This app makes it possible to access money with ease !!!!! Simply download the free app and instantly control your bank account with the touch of a screen I love the attention that was put into each and every option that is given to me as member of Bank of America using the prepaid app I can order a replacement debit card, access all transactions made on my account and even instantly block a transaction all without dealing with calling or ever leaving my home which is most important right now with the spread of the virus going so rapidly thank you Bank of America for being an amazing professional company and god bless
Poetik13 - Disappointed!
Dissatisfied and disappointed with the funds transfer and availability of funds to accounts! You no longer support cash app so we as a consumer have been denied the choice of how we receive our money when in fact cash app supports BofA and actually helps walk your customers through how to receive benefits! Not only has that made it frustrating but almost virtually impossible to transfer money you leave us with very few options, the one time transfer option is garbage and makes funds available finally after 5 days and what not! You’ve forced your customers to either use their debit card for all purchases or make up to $1000 withdrawals a day which has ultimately left your consumer powerless when it comes to receiving our funds! Last but not least it’s unfortunate that BofA the account service provider for all unemployment accounts doesn’t in-fact treat us like customers it’s like we realistically are a bother to them as a service provider
sostuckinthe90's - Login issues - no support
It took me a few days after activating the card to be able to log in with the app. One of the issues is that it uses your EDD MAILING ADDRESS not your billing address, but it doesn’t indicate that when it asks you to log on and enter your address. After trying to log in 3 times and over 2 different days with both my mailing and billing addresses it worked. A heads up that the help number on the app is bogus or out of commission and only plays a busy signal. I tried calling the customer service number on the back of the EDD card as last resort but there are no customer service agents available; the recording says to call back later, then it hangs up - no hold feature. Hope you don’t have many issues because there’s not support for the app. Good luck,
May 53 - Clear, Simple & Easy to Navigate
There’s only a handful of menu items to choose from but they’re everything you need: balance, recent transactions, transfers, card settings, etc- all laid out front and center. You don’t have to navigate through a ton of links to complete simple tasks (if you have elaborate, specific needs, use the actual website instead). This app is perfect for quick account info, transfers, and updates. Very convenient that it also includes a direct link to the the state website, so if there’s any discrepancies you can jump right over and see what’s up. Great, simple, helpful app!
#1 megz - Beneficial
So far I think everything is great the only thing I would recommend would be so that there’s a way you can not only do you more than a weeks worth of transactions but as if it were real bank be able to find out who the transactions are made from so that you are not being scammed!. Because at the moment I know I’ve already had quite a few hundred if not thousands of dollars taken since Covid began because of people getting a hold of my card but I have no way to backtrack it in the system through more hoops they don’t have the time for
Tinasappreview - Don’t download this!
Please do not download this app. Once I did I got completely blocked from accessing my EDD BofA account. This app is worthless. The only thing you can do is see your balance. That’s it! Please read the issues about this on Reddit. I’ve tried the multiple “remedies suggested and none of them have worked for me. Far too many people are the same results as I am. There is a 2-3 hour wait for customer service. I now have to drive to an atm and pull out the cash and deposit it to my checking account. It’s absolutely ridiculous. An atm I frequent is often out of cash and I’m sure it’s because so many people are in my situation. I had set up the auto transfer when I was still able to log in but it’s not doing it. I’m stuck with my method or waiting for hours on hold. SERIOUSLY DONT UPLOAD THIS APP!
Flowersgrandma - Thank God for Apple
Tried to sign into website unsuccessfully so I called the number on the back of the card but the person that answered could not help. Somehow I was transferred to fraud after waiting an hour and a half on hold who asked me a million questions only to have to transfer to another person saying it won’t take that long. After almost another half hour I got a prompt that someone was unavailable and their mailbox was full and then it hung up. Fortunately I was able to use my fingerprint ID on my phone to get in the APP. What a nightmare !!
suiteV33 - The worst bank
Don’t keep your money in any kind of B ofA account if you need to pay bills or get gas or anything that could be time sensitive they constantly block your card literally for no reason my very first purchase was blocked for suspicious activity how could you know what’s suspicious for my spending on my first purchase now I’ve been blocked again for the 2nd time this month and have spent 2 hours on hold over the last 2 days I should be able to press a # for fraud department but no that would be to easy I stopped banking w BofA years ago because they constantly cut my card of when I was traveling even if I told them in advance they are the worst banking experience I ever had now w covid19 i can’t go back to work yet and have no choice but to deal w BofA agin much to my regret because California EDD uses them
Mister.NoS - Readily available atm bank serving all your banking needs.
Just the quickest and most convenient bank of choice and when it comes to sending or receiving, debiting or crediting. Service is top notch and wide area of ATM for ease of use. I once had a bad experience with a bill pay service but customer service were quick to help me with my situation. Fraud or unknowns charges were rectified with a turn-around time less than 72 hours.
Need_Money - Good but not great
Customer service people are nice for the most part, but the process to get your card unblocked can take 45-90 minutes. When you first call, you have to give all your info to verify, then you have to be transferred to the fraud department, that takes 30-45 minutes on hold, then you have to give up all your info again to verify you, then you have to be transferred to the risk department, hold another 30-45 minutes, then give up all that info again for the third time! Haha I mean wow! Oh and you can just go from the first person to risk, you have to go to fraud then risk. Someone made there systems and checks very convoluted and unnecessary.
Jcprins - Convenient with a Couple Downsides
I received a prepaid card as part of my unemployment payment. It is generally convenient, but I found a few downsides. The card cannot be used at ATMs. While I can transfer money to my personal account, it takes a minimum of one day (to be fair, sometimes just overnight) and sometimes longer to receive the funds even though I bank with Bank of America. Finally, I misplaced my card. It wasn’t stolen; it was just lost. It took more than TEN days to get the card. That was brutal. Otherwise, it is a handy way to get my unemployment payments.
askmrlee - Simple to use but Direct Deposit not in app.
One reviewer who borders to being a troll mentioned that the app was changed and now you can no longer transfer your funds to a checking account as a way for the banks to “keep your funds”. This may depend on the funding source but I see that this can be done not on the app but directly with BofA online or by phone and setup so that this is done as a direct deposit. The URL and phone number are in the app FAQs so it’s as close to one click as you can get.
ATM locator within in the app helps you locate no fee BofA ATMs.
moneygirl009 - The app is garbage
The app is so poorly executed that I thought it was a scam once I opened it up and looked at it. There is no functionality to it and is so limited that it’s worthless. Right now the unemployment website just briefly popped up for me because it’s been down for days. I thought I didn’t get my unemployment because the app didn’t show a deposit. Low and behold when I was able to log in to the unemployment site it shows that they did in fact deposit money. It’s crazy. Sorry Bank of America-you just made my bank Wells Fargo look like paradise. Obviously, you cut this deal with the state of Nevada simply to have some inflated deposits on your books so you can invest for your own good
Damiandinosaur - Good, but could be better.
I’ve only been using this app for about a month now, but it’s pretty good for what it is. It’s fast, and simple to get something done. I just have 2 problems with it.
1.) The interface isn’t very appealing, and there’s not a lot of options/features to take advantage of but that’s trivial.
Other than that, the only and really main issue I have is
2.) With the ATM locator. I’ve tried using it to locate ATMs from everywhere between my house in Los Angeles all the way to the dead center of Las Vegas, and tons of ATMs show up and most of them show that they should be free.
Although every time I’ve gone to a “Fee Free ATM”, I get to the end only to get a notice that I’ll be charged a Fee. Even though I’ve made sure I’m at the correct place and using the correct ATM. I’ve even made sure and asked if the ATM has been newly placed there and that it wasn’t the old one that was Free. The only Fee Free ones I’ve found have all been BofA ATMs.
Great stuff, great fun - They gutted the app
Title and rating says it all. Someone claimed the app deserves a little credit for doing well with what little it does. Well, banks don’t extend unwarranted credit and neither do I.
Firstly, the app used to be just fine. It allowed you to receive the money on your card, acted like a viewable bank account for that card, and then ALSO let you transfer that balance ELSEWHERE.
But that means Bank of America might not keep access to your funds, and banks use funds. They need your cash to stay with them.
So they updated the app. And now you can literally just look at your money with their app. That’s it. That’s all it “does”.
I’m not impressed with an app that opens when you click it. The bar is higher than that. I’m not interested in their app telling me about atms. I already know about atms, or I can google it.
What I can’t do with google is transfer my money. I literally could do that with THIS app one month ago.
Sorry folks, big business keeps winning. It doesn’t get better.
-3 stars if I could.
SkiDoo Scott - Transactions
They could be a little more detailed and have info on your transaction history with the balance on there as well and be able to pick a date u can go back to check transaction history and be able to change that date also be able to check certain transaction by what type of transaction it is and where it took plsace
TheTrueAnt - Don’t bother
Not sure if they gave this to an unsupervised intern to develop or if they just run completely different instances between the browser login and the app login. Created my user profile via browser and verified its creation, yet still had to change the password to the same password I set it to previously.
And still the “security” settings are incorrect when trying to login via app. I am staring at the logged in account on my browser but this app is a petulant child refusing to listen to its parent.
Just go to your browser and log in to your account. Maybe BoA will get their crap together someday and fix their app, but don’t hold your breath.
Patricks bible review - The love of the at ease use of my Bank of America app
The love of the at ease of my Bank of America use It has been so easy to check my balance at anytime either noon or midnight checking my account is a breeze and it lets me know when a transaction has been made and if I approve it or not so there are no worry’s when I use the Bank of America online app it feels like it was designed for the on the go shopper
cheyhTspn - New update is bad
Never had an issue with this app until the newest update. Didn’t show any money in my account even after it was deposited ( I had to look it up online account just to be just I got paid) it also takes much longer for my balance to reflect after I buy something and it keeps glitching . Like not showing my money at all or not showing my transactions. Also it’s very slow now. It’s incredibly Annoying that the new update brought so many problems when I never had any before.
Mahersinjary - Can’t Login
I haven’t been able to login to get access to my money, very poor experience. Even when I want to reset my password and press Forget Password I never receive an email. And the desktop experience is even worse. Whatever information I input an error message comes out.
Please fix this, and I understand your customer service is overwhelmed during this time, but please allow solutions via your email. Because I emailed and they said I have to call the number on my card and I have tried calling so many times but can't reach a representative.
an noy ance - Unable to access app
I’m using an iPhone 11 Pro Max with this app for couple of months now. At first the app been working fine. Just this last two months I keep getting an error message stating”there is an error, please try again later”. I try reinstalling the app, it work at first but now it doesn’t work any more. Try resetting my Face ID, still the same issue. My phone is running the most current iOS release. Not sure what else I could do now since the app doesn’t get to the sign in menu. Just open up, error message, then press “ok” and all you get is the red background with the BofA logo on it. What a waste of an app now. So disappointed.
mishi782 - FYI Safari and chrome are not compatible with the Bank of America EDD website
I learned that from one of the representatives I was speaking with and they were telling me that that’s usually the problem is the default browsers. So then I use Microsoft edge and everything wet fell nicely in to place and I was finally able to make my direct deposit to my bank... too bad i only figuredit when when my money was practically gone…!!
MexicanViking - App not working
I’ve e had to delete and download this app more times then I could count. Every time I try and open the app a Error message pops up. I googled issues occurring and some people said they had to use the app with the WiFi off; so I tried that and still it didn’t work. This has been happening going on 2 weeks now. Please fix 🙏🏼 error. App works great when it’s working.
H.J.F. Sr. - The convenience of having banking in the palm of your hands.
I find this app to be convenient. It gives you full control of your banking, spending and being able to control your card. This cuts out the middleman. You no longer have to wait on the phone for service. Just press a few buttons and it’s right there in the palm of your hands.
Trump is a clown - Good job for EDD and B of A
B of A has been a good partner for EDD! Did direct deposit onto this prepaid card makes it very easy to do cash transactions as well as transfer money into my other accounts.
My only issue is that I’ve had to change my password numerous times because your website does not remember it, but that is a small price to pay for the convenience that you’ve offered me!
theblur4 - Now has option to complete a transfer
I’m so glad they added the option to complete a transfer! Before adding this feature, I only used the app to check the balance & then had to go on my computer to complete a transfer. Now, I can take care of everything I need to get done within the mobile app, what a time-saver!
Louda H - Baffled
Worst prepaid card I’ve ever had it constantly flags the account for fraud, I called in unauthorized transactions and my account was closed due to assumptions that my account as a whole wax fraudulent without giving me the chance to prove my identity just like EDD does. It feels like guilty until proven innocent when it should be the other way around. I have called numerous amount of times and the people that are supposed to be providing me customer service end up learning a thing or 2 at the end of their call. They are extremely rude!! Lazy!!!! And don’t even know how to help me at times I wish EDD would switch out of B of A.
tbsnwbrdng7 - Alerts
I would like to receive an alert (text msg to phone) every time my card is used for any transaction. Is this possible? I haven’t seen how to activate this feature. The list of past transaction only goes back one month. I get no paper sent so I have no record of anything after it drops off the current list. Is there a way I can keep the list going for my record? Please respond. Thank you
Rainy927 - Declined transactions!
How embarrassing! I went to McDonald’s this morning to pick up breakfast and I presented my unemployment card from Bank of America to pay for the food. To my surprise my card was declined as if I had no money in the account and I had over $300! What is going on? I’m hearing on Facebook that it’s happening everywhere that be a VA is declining charges on the unemployment cards and now I check my account on my phone and it’s telling me I’ve been suspended! Why can’t I get to my money? I will come into the branch and pull all my money so that I can spend it as I need to
Eatjian - Thank you for adding the electronic transfer of funds
Just a few months ago the app experience was terrible! It served no function other than checking ones balance. Now the app adds the function of transferring money to another account which allows one to pay bills much easier from those sync’d accounts.
mjdagr67 - Waste of time
I’m not sure how this app got a 4.8 stars because it’s a useless app. It won’t let me log in. It keeps giving me an error message saying log info is incorrect.
When I sign in on the web with my details it’s goes right through.
This app has been saying the same error for months now. I believe the developers have given up on this app. Shame.
peluche66 - 5 star
I’ve seen a few bad reviews and read some negative pieces on other sites but I have had only fast and efficient transactions every time with the app. I dont know if people might have a wrong digit or something involving security but I’ve used it since September and it works perfect for me. I appreciate boa for processing my funds as fast as they do.
piggyG$ - Would not recommend
If you could avoid having to use this card and the outrageous fees they charge just to use then I would. I was issued this card because I’m a proud plasma donor and whenever you use the atm or the card, even if it’s just once, they charge you a 2.50 fee each and every time which is just plain greedy in my book. The previous card I had been issued let you use it twice before you started being charged to use the card and even then the fees were just half the price as this new one. Worst card and fees ever but thats just my opinion
Mobile App's a sleeper - Mobile App doesn’t show real time funds
Whenever I’ve checked the app to see my fuss and we’re available it either shows no activity or it shows transactions that have since been spent . It’s at least 2-3 days behind what’s actually there.
I’ve discovered when I call the number in the back of my card and it t will say money was posted. But going into the app right after the call and still no change. 2 days later, still no change.
Beware of app. Not accurate!
M!G78 - Fraud Alert
Account was drained twice. When I call I have to answer so many questions to verify that it’s me but for whatever reason they’re online security allowed for my email and security questions to be changed. Everyone I talked to on their end spoke about the recurrence of fraudulent bank transfers as if it’s an all day/ every day thing for them. If you don’t mind getting your money stolen and waiting an average of 30 days for the bank to deposit your funds back by all means proceed to use their service. Never will I use B of A for any type of service ever again!!
Nicole & Mason - What happened??
Not sure why they changed, but since they did I have not been able to log into the app. Can use the website just fine. But I’m sick of having to get a passcode every time I want to log in. The app tells me my log in info is incorrect, when I’m fact it’s not 😩 annoyed.
Prest0n123 - Can’t add card - was able to transfer to checking on chrome
I’ve activated my card via the phone then tried to log into the app and add my card. It didn’t recognize my card for some reason and I’ve been on hold waiting for “the next available representative” for 35 minutes so far... I’ve tried an absurd number of times to add my card. I was able to transfer the balance from the card to my chase checking account on the chrome browser on my phone. So, maybe it’s just not worth downloading this app?
Music loves her 25. - Jeff
It’s a good app but it does need to improve like for an example when the it’s a good app but when monies need to be transferred to another account it’s not notifying me by mobile phone number or by my email address. Everything is correct regarding to my email address and phone number it’s just that is not doing its job.
QwekuBtc - Dispute of transaction
The app seems good but the Transaction Dispute team is useless. If you trust Bank of America’s protection again unauthorized transactions, then you are simply lost because if you get any issue and want to dispute a transaction, no one picks up your call. My colleague stayed their line for two and more hours every day within the last few days. Someone used her card online which she knew nothing of and tried to dispute the transaction when it was on pending. No one picked and now she has lost about $9000 just to that if these few days.
AllieX13 - This APP is great!
So helpful to be able to quickly login to this EDD account and now TRANSFER money! Last time I was on unemployment it was such a pain to have to go to the bank to cede funds. Also love that I am able to set it for alerts so I know when funds come in or go out. Only good thing about this awful pandemic. I appreciate it greatly.
defiantman21 - Allow Direct Deposit in App
The Bank of America Prepaid Website is currently NON FUNCTIONAL due to the influx of people trying to access it. Currently this App works but it is BAREBONES. Please update with the ability to set up Direct Deposit inside the app. With this Pandemic - you would think that Banks should want yo help people. Please change this.
Sta_c_q - Works better than before
I got the appt to control my edd payment
I like the upgrade to transfer on the app as oppose to just checking transactions
At first I had to log in on a computer and transfer to my bank and now I can just log in to the app and transfer w no problem
Great upgrade features
DE5611 - App review highly recommended
This app works extremely well, very easy to navigate through the system. It’s A great way to track manage the transactions to the account. I highly recommend it makes life a lot easier when sourcing information on your account.
Kaletbh - No point
I don't really understand what the point of this app is. It would be better to just merge the prepaid card abilities with the regular BofA app for what little this app does. All you can do is view your card balance. That's it. There's no ability to transfer funds, and nothing that the website version for the prepaid card offers. This literally does nothing. Given that UI cards are being given out solely through Bank of America, you'd think they would have a more reliable and useful app that people can actually interact with.
Nikiamyot - I had not dealt with govt help before pandemic
The process of keeping track of money on the card was daunting and required me going to a bank physically . Now I set up an amount to be transferred regularly for bills on B of A acct. I still know there is money in emergency on the card . Thank you for a system that is simple and works .
SingerGeo - Usually painless and efficient
This Debit Card has generally been very convenient and efficient. This week a transaction was questioned by phone message (that wasn’t seen) then denied. A subsequent transaction was also denied. Using the phone app to again make the card available ... we shall see
BabyBun18 - Useless.
This app is completely useless. I can look at my money, that’s it. Awesome in the middle of a pandemic.
I had to request a new card from BofA because the prepaid site wasn’t working and I called because I thought it was my card—I was locked out of my account because my “security information is incorrect.” Turns out it wasn’t my old card, because my new card arrived and it doesn’t work either. I managed to get this app up and running...but I can transfer my money so it’s still just as useless.
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