BofA Prepaid Mobile App Reviews

VERSION
5.0.0
SCORE
4.8
TOTAL RATINGS
314,048
PRICE
Free

BofA Prepaid Mobile App Description & Overview

What is bofa prepaid mobile app? With the BofA Prepaid app, you can easily access your BofA Prepaid accounts anytime anywhere all from your phone! You must have received a BofA Prepaid card from an employer, government agency or company with whom you do business prior to using the BofA Prepaid app.*
This application is free to download and makes it easy for you to manage your Prepaid accounts on the go!
FEATURES
Once you've created a passcode for logging on, you'll have access to:
* View Prepaid Card balances
* View Prepaid Card transaction history
* ATM Locator
* Suspend or reactivate Prepaid Cards
* Manage alerts
MOBILE SECURITY
Your security is our priority. Mobile data transmissions and account information are protected by the same highly secure SSL Standards, just like they are when you access your Prepaid accounts online. Experience the freedom of mobile account access at the palm of your hands!
For questions about the BofA Prepaid app, please contact us by calling 844.511.1331 or emailing mobileservices@prepaidcard.bankofamerica.
*This is not the Bank of America Mobile Banking app, which allows you to access your Bank of America, N.A. bank and Merrill Lynch brokerage accounts.

Terms and Conditions: https://www.visaprepaidprocessing.com/content/PRC384/_Docs/DIGITAL-BofAPrepaid-Terms.pdf

Privacy Notice: https://www.visaprepaidprocessing.com/content/PRC384/_Docs/DIGITAL-BofAPrepaid-Privacy.pdf
Bank of America N.A. Member FDIC
© 2021 Bank of America Corporation

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App Name BofA Prepaid Mobile
Category Finance
Published
Updated 09 February 2023, Thursday
File Size 69.88 MB

BofA Prepaid Mobile Comments & Reviews 2024

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Easy Money. This app makes it possible to access money with ease !!!!! Simply download the free app and instantly control your bank account with the touch of a screen I love the attention that was put into each and every option that is given to me as member of Bank of America using the prepaid app I can order a replacement debit card, access all transactions made on my account and even instantly block a transaction all without dealing with calling or ever leaving my home which is most important right now with the spread of the virus going so rapidly thank you Bank of America for being an amazing professional company and god bless

Login issues - no support. It took me a few days after activating the card to be able to log in with the app. One of the issues is that it uses your EDD MAILING ADDRESS not your billing address, but it doesn’t indicate that when it asks you to log on and enter your address. After trying to log in 3 times and over 2 different days with both my mailing and billing addresses it worked. A heads up that the help number on the app is bogus or out of commission and only plays a busy signal. I tried calling the customer service number on the back of the EDD card as last resort but there are no customer service agents available; the recording says to call back later, then it hangs up - no hold feature. Hope you don’t have many issues because there’s not support for the app. Good luck,

Very impressed with the security department. Some crazy stuff going on with my card tonight and one call to the BofA Prepaid number on the back of my card took care of it. My card is locked down tight now, with a few layers of security and new transaction limits. Change your passwords often guys and set up transaction limits and alerts so the crooks can’t get you. They could have ruined the holidays for me. I feel a lot better

Beneficial. So far I think everything is great the only thing I would recommend would be so that there’s a way you can not only do you more than a weeks worth of transactions but as if it were real bank be able to find out who the transactions are made from so that you are not being scammed!. Because at the moment I know I’ve already had quite a few hundred if not thousands of dollars taken since Covid began because of people getting a hold of my card but I have no way to backtrack it in the system through more hoops they don’t have the time for

Good job for EDD and B of A. B of A has been a good partner for EDD! Did direct deposit onto this prepaid card makes it very easy to do cash transactions as well as transfer money into my other accounts. My only issue is that I’ve had to change my password numerous times because your website does not remember it, but that is a small price to pay for the convenience that you’ve offered me!

Great app but,….. It has a lot of bug issues either. There is a technical error constantly or it just won’t let me login. I will use my face to sign in & it will still prompt me to go check my email and get a pin number and using with that like my face log in is not good enough! I don’t even bank through Bank of America. I just use their prepaid card. But the app I use with my actual bank (Hancock Whitney) doesn’t even have issues like this and doesn’t even prompt me to check my email after my face login isn’t good enough. Fix the bugs, it’s annoying!

It’s my money. have money in Bank of America that I can’t use I because they won’t give me any access to it I’m now homeless I’m about to lose my storage which I don’t have any access to that has my family heirlooms and their history and they just don’t care the just blame someone or something else the money is there why can’t I use it is that the it’s supposed to be aren’t they supposed to have your best interest for you come to your aid if you need it not let you fall by the wast side and say I’m sorry I just can’t help you with your money it’s not our problem you can’t gee we t your money It’s my money

The convenience of having banking in the palm of your hands.. I find this app to be convenient. It gives you full control of your banking, spending and being able to control your card. This cuts out the middleman. You no longer have to wait on the phone for service. Just press a few buttons and it’s right there in the palm of your hands.

FYI Safari and chrome are not compatible with the Bank of America EDD website. I learned that from one of the representatives I was speaking with and they were telling me that that’s usually the problem is the default browsers. So then I use Microsoft edge and everything wet fell nicely in to place and I was finally able to make my direct deposit to my bank... too bad i only figuredit when when my money was practically gone…!!

WARNING: SCAM REPORTED!!!. One day the app told me that something was wrong with my card, and it told me to call some sort of phone number. Once I tried calling, a young woman immediately picked up (and this was during long after hours) and she said that I have to give her the card number, as well as my social security number and date of birth???? However, while on the call I searched up the number on google, and it said that number was a reported scam!! This was all terribly wrong so I hung up before giving them anymore information, and my card was then locked up and I couldn't access all the money I had on it! This has made me entirely aggravated with the app as a whole, and I am entirely distrusting of using it any further. If this app is the real deal, then they REALLY need to work on their security so no one gets scammed anymore. ABSOLUTELY UNBELIEVABLE!

Good, but could be better.. I’ve only been using this app for about a month now, but it’s pretty good for what it is. It’s fast, and simple to get something done. I just have 2 problems with it. 1.) The interface isn’t very appealing, and there’s not a lot of options/features to take advantage of but that’s trivial. Other than that, the only and really main issue I have is 2.) With the ATM locator. I’ve tried using it to locate ATMs from everywhere between my house in Los Angeles all the way to the dead center of Las Vegas, and tons of ATMs show up and most of them show that they should be free. Although every time I’ve gone to a “Fee Free ATM”, I get to the end only to get a notice that I’ll be charged a Fee. Even though I’ve made sure I’m at the correct place and using the correct ATM. I’ve even made sure and asked if the ATM has been newly placed there and that it wasn’t the old one that was Free. The only Fee Free ones I’ve found have all been BofA ATMs.

Declined transactions!. How embarrassing! I went to McDonald’s this morning to pick up breakfast and I presented my unemployment card from Bank of America to pay for the food. To my surprise my card was declined as if I had no money in the account and I had over $300! What is going on? I’m hearing on Facebook that it’s happening everywhere that be a VA is declining charges on the unemployment cards and now I check my account on my phone and it’s telling me I’ve been suspended! Why can’t I get to my money? I will come into the branch and pull all my money so that I can spend it as I need to

Card still active. It’s good to see that the resources are not wasted as far as carrying over the same account and card number from my maternity leave two years ago and now that I am unemployed, the account is still able to be used. The personal address still had to be updated manually and is still linked to a closed bank account. It would be nice to have the ability to update linked accounts within the app.

Thank God for Apple. Tried to sign into website unsuccessfully so I called the number on the back of the card but the person that answered could not help. Somehow I was transferred to fraud after waiting an hour and a half on hold who asked me a million questions only to have to transfer to another person saying it won’t take that long. After almost another half hour I got a prompt that someone was unavailable and their mailbox was full and then it hung up. Fortunately I was able to use my fingerprint ID on my phone to get in the APP. What a nightmare !!

Not the first time I get screwed by BofA. Many years ago BofA screwed me over on a new checking account that I opened with them, I had deposited my payroll check and schedule all my payments, everyone got paid but BofA themselves, why? As a new account they said I needed to deposit cash to pay BofA, bull crap if you asked me, my check didn’t bounce and all the others got their money, so my credit card with 0 and 4% went to 27 and 30% over night back in 2008, I closed the account and I’m a happy Chase customer ever since, fast forward to 2021 my EDD money is in this BofA account and after weeks of not being able to login to see my balance because I assumed that they were doing a schedule maintenance overnight I still can’t login to see my account and then I learn on the news that they’re getting sued for mishandling EDD accounts, except this time we the people don’t have a choice to switch banks like in 2008. Shame on you BofA , everyone stay FAR AWAY from BofA 😡

Very limited app - almost useless and borderline criminal. The EDD BofA app does not allow transferring money from your prepaid account to another bank. There is only about 2 weeks of transactions to be found. No history or statements. Truly frustrating and dastardly when you need to access your account urgently. For transfers and statements you must log into the full website whose login ID and password can not be the same as on the app. Then the login malfunctions and locks up. Then you have to call BofA customer service and spend minimum 45 minutes to get into the website to touch your own money. For a few months I gave up on the site and would go from bank to bank atm to transfer money. I fix this please. I have often thought to involve the federal watch dog groups to look at how Bank of America is using time delays to profit from people dependent on a fixed income.

Don’t download this!. Please do not download this app. Once I did I got completely blocked from accessing my EDD BofA account. This app is worthless. The only thing you can do is see your balance. That’s it! Please read the issues about this on Reddit. I’ve tried the multiple “remedies suggested and none of them have worked for me. Far too many people are the same results as I am. There is a 2-3 hour wait for customer service. I now have to drive to an atm and pull out the cash and deposit it to my checking account. It’s absolutely ridiculous. An atm I frequent is often out of cash and I’m sure it’s because so many people are in my situation. I had set up the auto transfer when I was still able to log in but it’s not doing it. I’m stuck with my method or waiting for hours on hold. SERIOUSLY DONT UPLOAD THIS APP!

Almost does everything you need it to do,( the app not the bank account!). This app works pretty good considering the kind of account it’s made to accompany. I mean being as it is for the EDD’s prepaid card,and apart from the deposits you receive from the EDD, there are no other deposits allowed but it really gives you quite a few options as far as the different kind of notices you can receive in terms of low balance, usage above a certain amount, potential fraud notification and the best option, I feel, is the one where you can actually shut off your card if you misplace it and then turn it back on once you find it. It’s SO much better than having to call in to cancel your card and wait 3-5 business days for the replacement when you find your card the next day in a back pocket of your jeans or the purse you changed out of in a hurry!!! It happens to me all the time with other cards.. wish they all had the option. On the other hand, the one thing I don’t like is that you’ve got to log into another app to see your monthly statement and I can’t understand why. It would be so much easier to have it all there in the same app, especially since you do have a couple days of transactions available to you on this app. If they’d change that, the. I’d give this app five stars.

No problem with app. I haven’t had an issue with the app just an issue with the App Store. I deleted this app and I just tried to download it again but it won’t let me without a credit card on file. My card has a fraud alert on it that I’m trying to clear so I can pay my phone bill. But I need my phone service active to clear the fraud alert so I’m stuck. It makes no sense that I can’t download a free app that I have previously downloaded without a payment method on file, yet I can download updates to other apps and apps I have never downloaded with just my fingerprint. And there is nowhere to contact the AppStore about this. I tried the link if you have problems with the app but that’s only for when you spent money on/in the app and had problems. I tried the link to contact the developer even though it’s an issue with the App Store but safari tells me it can’t contact that server

Clueless ~Sent money back to woman who did fraud on my account after they paid me!. Unbelievable! A small storage company property manager charged random charges on my account after I paid her in full with cash. The only reason she had my card was from a reservation fee that was refundable. I had to fight to get that also. Whoever filed my claim didn't say it was fraud so the time frame was too long so they sent her back my money she stole! I appealed and pleaded but they insisted on paying the thief! I could just throw up!

Gets some of the job done. No frills app. No ability to update/change/delete a linked account once one is made. You have to call customer service to make any change. Sometimes it’s fine but for simple things? Come on BofA app and web development teams. You can do better. Be careful if talking to a rep. They have put me on hold over 10 minutes every time just to type up a small issue, like “customer wants to change linked account from checking to savings”. Just when I think they’ve forgotten about me they come back on. I get it, take breaks when you can. But really?

Biggest Problem Ever. I was supposed to receive a ton of payments every 2-4 weeks through my unemployment for the last 12 months while I was gone out of town but none of the roughly $7,000 loaded onto this app for no particular reason. Didn’t have a phone while I was gone for a year,Didn’t think it would matter as the money was supposed to load on their instantly,Now I have to file a huge complaint to unemployment who won’t answer now because they’re so busy and they’re not giving out $ much anymore now my luck of course so I had to reopen and then also re-file my claim again because mine closed since this app wouldn’t receive my money and they still won’t get back to me like they would before right away it was so easy before and I doubt this app will magically make all that money appear so no I do not recommend this app to anyone at all as after a while of receiving SOME payments they for sure most definitely decided to take all my $ obviously so I got completely screwed over since I needed that money so very much and now I’m in debt to my house and much more since I was counting on that $ :) awesome.

App not working. I’ve e had to delete and download this app more times then I could count. Every time I try and open the app a Error message pops up. I googled issues occurring and some people said they had to use the app with the WiFi off; so I tried that and still it didn’t work. This has been happening going on 2 weeks now. Please fix 🙏🏼 error. App works great when it’s working.

BofA EDD Debit Card App is Awesome!. The App allows you to set up a variety of alerts that notify you when deposits or withdrawals have been made. You can transfer $ between your BofA a accounts. Easily lock and unlock your debit card. Makes me long for the old days when you used to have wait weeks for a check to be mailed, then several more days for the check to clear. NOT.

Now has option to complete a transfer. I’m so glad they added the option to complete a transfer! Before adding this feature, I only used the app to check the balance & then had to go on my computer to complete a transfer. Now, I can take care of everything I need to get done within the mobile app, what a time-saver!

They gutted the app. Title and rating says it all. Someone claimed the app deserves a little credit for doing well with what little it does. Well, banks don’t extend unwarranted credit and neither do I. Firstly, the app used to be just fine. It allowed you to receive the money on your card, acted like a viewable bank account for that card, and then ALSO let you transfer that balance ELSEWHERE. But that means Bank of America might not keep access to your funds, and banks use funds. They need your cash to stay with them. So they updated the app. And now you can literally just look at your money with their app. That’s it. That’s all it “does”. I’m not impressed with an app that opens when you click it. The bar is higher than that. I’m not interested in their app telling me about atms. I already know about atms, or I can google it. What I can’t do with google is transfer my money. I literally could do that with THIS app one month ago. Sorry folks, big business keeps winning. It doesn’t get better. -3 stars if I could.

Alerts. I would like to receive an alert (text msg to phone) every time my card is used for any transaction. Is this possible? I haven’t seen how to activate this feature. The list of past transaction only goes back one month. I get no paper sent so I have no record of anything after it drops off the current list. Is there a way I can keep the list going for my record? Please respond. Thank you

Bank of America card holder. I’ve been with Bank Of America since early 2020 and they’re always on pinpoint Precision keeping me updated and alerting me of anything I have set and also corrects any errors or any unauthorized transactions that may occur from merchants or whomever. To sum it up the apps and employees of Bank of America are user-friendly, up to date, also they will answer all of your questions concerning your account and address any concerns you may have with it, and more importantly got your money covered, which is a good feeling with all the other stresses in life. Thank you Bank of America I will be with you guys for a while to come....

Unable to access app. I’m using an iPhone 11 Pro Max with this app for couple of months now. At first the app been working fine. Just this last two months I keep getting an error message stating”there is an error, please try again later”. I try reinstalling the app, it work at first but now it doesn’t work any more. Try resetting my Face ID, still the same issue. My phone is running the most current iOS release. Not sure what else I could do now since the app doesn’t get to the sign in menu. Just open up, error message, then press “ok” and all you get is the red background with the BofA logo on it. What a waste of an app now. So disappointed.

Baffled. Worst prepaid card I’ve ever had it constantly flags the account for fraud, I called in unauthorized transactions and my account was closed due to assumptions that my account as a whole wax fraudulent without giving me the chance to prove my identity just like EDD does. It feels like guilty until proven innocent when it should be the other way around. I have called numerous amount of times and the people that are supposed to be providing me customer service end up learning a thing or 2 at the end of their call. They are extremely rude!! Lazy!!!! And don’t even know how to help me at times I wish EDD would switch out of B of A.

Can’t log in. This app is very basic. I’m actually okay with that. As long as the basic functions work. They usually do, but I can’t even log into the app today. I’ve tried periodically for hours and I keep getting the following message: “Sorry, we are unable to process your request at this time. Please try again later.” It just feels like Bank of America is putting in very limited resources and it’s been a poor user experience for a while. But it’s obviously worse now because I can’t even log in through the app. Fortunately, the website works on my MacBook, although I don’t think that’s a great experience either.

Can’t Login. I haven’t been able to login to get access to my money, very poor experience. Even when I want to reset my password and press Forget Password I never receive an email. And the desktop experience is even worse. Whatever information I input an error message comes out. Please fix this, and I understand your customer service is overwhelmed during this time, but please allow solutions via your email. Because I emailed and they said I have to call the number on my card and I have tried calling so many times but can't reach a representative.

The app is garbage. The app is so poorly executed that I thought it was a scam once I opened it up and looked at it. There is no functionality to it and is so limited that it’s worthless. Right now the unemployment website just briefly popped up for me because it’s been down for days. I thought I didn’t get my unemployment because the app didn’t show a deposit. Low and behold when I was able to log in to the unemployment site it shows that they did in fact deposit money. It’s crazy. Sorry Bank of America-you just made my bank Wells Fargo look like paradise. Obviously, you cut this deal with the state of Nevada simply to have some inflated deposits on your books so you can invest for your own good

The love of the at ease use of my Bank of America app. The love of the at ease of my Bank of America use It has been so easy to check my balance at anytime either noon or midnight checking my account is a breeze and it lets me know when a transaction has been made and if I approve it or not so there are no worry’s when I use the Bank of America online app it feels like it was designed for the on the go shopper

Disappointed!. Dissatisfied and disappointed with the funds transfer and availability of funds to accounts! You no longer support cash app so we as a consumer have been denied the choice of how we receive our money when in fact cash app supports BofA and actually helps walk your customers through how to receive benefits! Not only has that made it frustrating but almost virtually impossible to transfer money you leave us with very few options, the one time transfer option is garbage and makes funds available finally after 5 days and what not! You’ve forced your customers to either use their debit card for all purchases or make up to $1000 withdrawals a day which has ultimately left your consumer powerless when it comes to receiving our funds! Last but not least it’s unfortunate that BofA the account service provider for all unemployment accounts doesn’t in-fact treat us like customers it’s like we realistically are a bother to them as a service provider

Don’t bother. Not sure if they gave this to an unsupervised intern to develop or if they just run completely different instances between the browser login and the app login. Created my user profile via browser and verified its creation, yet still had to change the password to the same password I set it to previously. And still the “security” settings are incorrect when trying to login via app. I am staring at the logged in account on my browser but this app is a petulant child refusing to listen to its parent. Just go to your browser and log in to your account. Maybe BoA will get their crap together someday and fix their app, but don’t hold your breath.

Clear, Simple & Easy to Navigate. There’s only a handful of menu items to choose from but they’re everything you need: balance, recent transactions, transfers, card settings, etc- all laid out front and center. You don’t have to navigate through a ton of links to complete simple tasks (if you have elaborate, specific needs, use the actual website instead). This app is perfect for quick account info, transfers, and updates. Very convenient that it also includes a direct link to the the state website, so if there’s any discrepancies you can jump right over and see what’s up. Great, simple, helpful app!

Very helpful and thorough. First off I just want to say that , I love BofA . I’m 28 years old, a small plumbing and handyman business owner . I can’t even begin to tell you how good the custom service has been for me here at Bank of America . Everything Is laid out and broken down in a very simplistic manner in order for literally anyone to be able to understand and get an issue resolved ! Couldn’t say enough ! Other then I’m very satisfied with all of the services provided by Bank of America .

Convenient with a Couple Downsides. I received a prepaid card as part of my unemployment payment. It is generally convenient, but I found a few downsides. The card cannot be used at ATMs. While I can transfer money to my personal account, it takes a minimum of one day (to be fair, sometimes just overnight) and sometimes longer to receive the funds even though I bank with Bank of America. Finally, I misplaced my card. It wasn’t stolen; it was just lost. It took more than TEN days to get the card. That was brutal. Otherwise, it is a handy way to get my unemployment payments.

Good but not great. Customer service people are nice for the most part, but the process to get your card unblocked can take 45-90 minutes. When you first call, you have to give all your info to verify, then you have to be transferred to the fraud department, that takes 30-45 minutes on hold, then you have to give up all your info again to verify you, then you have to be transferred to the risk department, hold another 30-45 minutes, then give up all that info again for the third time! Haha I mean wow! Oh and you can just go from the first person to risk, you have to go to fraud then risk. Someone made there systems and checks very convoluted and unnecessary.

Waste of time. I’m not sure how this app got a 4.8 stars because it’s a useless app. It won’t let me log in. It keeps giving me an error message saying log info is incorrect. When I sign in on the web with my details it’s goes right through. This app has been saying the same error for months now. I believe the developers have given up on this app. Shame.

The worst bank. Don’t keep your money in any kind of B ofA account if you need to pay bills or get gas or anything that could be time sensitive they constantly block your card literally for no reason my very first purchase was blocked for suspicious activity how could you know what’s suspicious for my spending on my first purchase now I’ve been blocked again for the 2nd time this month and have spent 2 hours on hold over the last 2 days I should be able to press a # for fraud department but no that would be to easy I stopped banking w BofA years ago because they constantly cut my card of when I was traveling even if I told them in advance they are the worst banking experience I ever had now w covid19 i can’t go back to work yet and have no choice but to deal w BofA agin much to my regret because California EDD uses them

Transactions. They could be a little more detailed and have info on your transaction history with the balance on there as well and be able to pick a date u can go back to check transaction history and be able to change that date also be able to check certain transaction by what type of transaction it is and where it took plsace

Expedited transfer via app-reminder/securuty. Roxanne Teran was extremely quick to pick up the phone (get on the line) to help me. She mentioned the convenience of online transfers, and assured me that the language used only referred to a short period of time as opposed to one-and-done, per sé. In any event, after verifying my identity, I did the transfer in less than a minute, partially since my bank info was already saved from a previous transfer a couple months prior. I told Roxanne that I was also cut-off 3 or 4 tines that previous date, so not having this time to keep calling in and verifying my card number/security hint made me feel safer. Roxanne showed great patience early when I realized that I had the wrong card in hand (not BofA but stimulous) and waited while I hunted down in about a minute through a crowded drawer, the correct one. Thank you to her and BofA for your support during ongoing challenging covid-related instances.

Can’t Transfer Funds. This app is only good for viewing funds. Wanna make a transfer? Good luck with that. When you try to do a one-time transfer, the app points you to the website to link the account you wanna transfer to, only problem is there’s no option to link an account on the website so it just points you back to this app. Basically an endless loop of trying to get your money in the right account. Huge inconvenience as this means I have to drive to an ATM to withdrawal every time I want to make a transfer. Other banks don’t make you do that. Please fix it.

Behind the times. This all is behind the times for standard banking and card apps. There is no way to view transaction details or dispute transactions inside the app, to do that you need to call customer service. :( Needs to have transaction details like more info about the merchant and ways to dispute transactions, such as a double charge. Also cannot view monthly statement inside the app. The contact info takes you to a PDF without hyper links to click on the phone number and email and save it, or scroll like a pate made for cell phone. It’s a pdf, where you zoom in to read the info and then copy from there. Can the developers finish the app features that are standard in 2021? The app support link in the App Store does not work.

Love the convenience. I have been around long enough to know what it is like to do everyday tasks with laborious time and energy. Once upon a time you would have to wait to receive a check in the mail, drive to a bank, stand in line then wait days for the transaction to process. I received money and transferred it to my bank in under one minute and the funds will be available the day after tomorrow. Amazing!

Simple to use but Direct Deposit not in app.. One reviewer who borders to being a troll mentioned that the app was changed and now you can no longer transfer your funds to a checking account as a way for the banks to “keep your funds”. This may depend on the funding source but I see that this can be done not on the app but directly with BofA online or by phone and setup so that this is done as a direct deposit. The URL and phone number are in the app FAQs so it’s as close to one click as you can get. ATM locator within in the app helps you locate no fee BofA ATMs.

New update is bad. Never had an issue with this app until the newest update. Didn’t show any money in my account even after it was deposited ( I had to look it up online account just to be just I got paid) it also takes much longer for my balance to reflect after I buy something and it keeps glitching . Like not showing my money at all or not showing my transactions. Also it’s very slow now. It’s incredibly Annoying that the new update brought so many problems when I never had any before.

Widely available atm bank serving all your banking service. Just the quickest and most convenient bank of choice and when it comes to sending or receiving, debiting or crediting. Service is top notch and wide area of ATM for ease of use. I once had a bad experience with a bill pay service but customer service were quick to help me with my situation. Fraud or unknown charges were rectified with a turn-around time less than 72 hours. Got 4 bc. turnaround time for debiting funds not equivalent to that of balance made crediting, even if not clearing expressed by vendor.

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App review highly recommended. This app works extremely well, very easy to navigate through the system. It’s A great way to track manage the transactions to the account. I highly recommend it makes life a lot easier when sourcing information on your account.

Usually painless and efficient. This Debit Card has generally been very convenient and efficient. This week a transaction was questioned by phone message (that wasn’t seen) then denied. A subsequent transaction was also denied. Using the phone app to again make the card available ... we shall see

Too simple. Direct transfer not available.. Most important function which would be funds transfer to my main bank is not available. It can be done on BofA online site but this mobile app does not have this function.

No point. I don't really understand what the point of this app is. It would be better to just merge the prepaid card abilities with the regular BofA app for what little this app does. All you can do is view your card balance. That's it. There's no ability to transfer funds, and nothing that the website version for the prepaid card offers. This literally does nothing. Given that UI cards are being given out solely through Bank of America, you'd think they would have a more reliable and useful app that people can actually interact with.

It’s crap. Doesn’t work. Tried logging in dozens of times. It doesn’t recognize my user name. But when I try to create a new account it says the user name already exists. So what the hell. When o look at the list of purchased apps on my phone in the App Store app. It doesn’t even show up at all. It doesn’t even see it in my phone even though I just downloaded it. When I try to use the forgot user name function nothing gets sent to my email address. And it’s not in the spam folder. So don’t waist your time. It won’t work.

Theres a problem with the app. Hello I’ve been trying to use the app for a while now and all I get is a notification that says “Sorry we are unable to process your request at this time. Please try again later. I have an iPhone XR and it’s never worked for me I always have to use another device to check my account and it’s not convenient for me when I’m out cause I don’t have the other device with me what can I do to make it actually work I have the latest iOS update and the app updates so why won’t it work?

Allow Direct Deposit in App. The Bank of America Prepaid Website is currently NON FUNCTIONAL due to the influx of people trying to access it. Currently this App works but it is BAREBONES. Please update with the ability to set up Direct Deposit inside the app. With this Pandemic - you would think that Banks should want yo help people. Please change this.

Horrible service and App. So the past few months this app has not worked. I can’t login on my phone or iPad. I keep getting an error message “Update: sorry we are unable to process your request at this time. Please try again later.” I have uninstalled the app and reinstalled it multiple times and still get the same error. I have reregistered my card and nothing helps. Now I have to use the website or call the number to get any information on my account. This is not convenient at all.

I had not dealt with govt help before pandemic. The process of keeping track of money on the card was daunting and required me going to a bank physically . Now I set up an amount to be transferred regularly for bills on B of A acct. I still know there is money in emergency on the card . Thank you for a system that is simple and works .

Mobile App doesn’t show real time funds. Whenever I’ve checked the app to see my fuss and we’re available it either shows no activity or it shows transactions that have since been spent . It’s at least 2-3 days behind what’s actually there. I’ve discovered when I call the number in the back of my card and it t will say money was posted. But going into the app right after the call and still no change. 2 days later, still no change. Beware of app. Not accurate!

App won’t open up. The app has always worked great, but yesterday and today I have not been able to open the app. When I click the icon it just brings up the red background with BOFA wording. But it does not go further, to the log in screen or anything! HELP!!!

New feature. I did not like the fact that I could not transfer money from my prepaid card to my existing bank account credit card. But now that the system has been updated you were able to do that thank you

Better Now. When first offered there was very little benefit other than being able to view your account. That is different now with the tool to transfer funds out to your personal bank accounts. I will use this app more often now.

Comfortable. My review on this app B of A I am comfortable with the security that Bank of America has to protect their customers easy for me to open to review my account and account balance I’m hoping that they will upgrade so that way from my account Apps that I can transfer money to my family and my children.

THE WORST APP EVER!!!. "Sorry, we are unable to process your request at this time"!!! I CANNOT EVEN LOG INTO THE APP!!! The app keeps freezing all the time when I need to check my balances. The interface is extremely primitive and user unfriendly, the app does not have any advanced options to track your spending. This is one of the worst apps I have ever used, and it looks like developers don't even care about it because it is the prepaid card! What a shame and waste of time! I wish I could give it negative stars!!!

Can’t get money into the bank. Can’t stand this card. We have over 10k on this card and we can’t move it into the bank except every 7 days we can move 5k. It is taking over four weeks to get access to move OUR Money into the bank We now have an auto deposit into the bank but that isnt working. We have gone to the bank several times and even after calling the fraud department on this card the transaction still shows as a fraud alert. We are very unhappy with this card and customer service!!

Useless.. This app is completely useless. I can look at my money, that’s it. Awesome in the middle of a pandemic. I had to request a new card from BofA because the prepaid site wasn’t working and I called because I thought it was my card—I was locked out of my account because my “security information is incorrect.” Turns out it wasn’t my old card, because my new card arrived and it doesn’t work either. I managed to get this app up and running...but I can transfer my money so it’s still just as useless.

Can’t add card - was able to transfer to checking on chrome. I’ve activated my card via the phone then tried to log into the app and add my card. It didn’t recognize my card for some reason and I’ve been on hold waiting for “the next available representative” for 35 minutes so far... I’ve tried an absurd number of times to add my card. I was able to transfer the balance from the card to my chase checking account on the chrome browser on my phone. So, maybe it’s just not worth downloading this app?

App No Longer Works. The app was working well for months, but since the last update the app no longer works. First I got the “unable to process your request at this time, try again later” error for days, as reported by many others. Then I uninstalled/reinstalled the app, and it’s now telling me that my password is incorrect. However, I KNOW my password IS correct because, by using the same password, I can sign into my account online. B of A, please fix your app!!

Sooooooo happy. I can’t believe how easy b of a helps you to do this transfer to your checking account if you come in there will walk it through you . The manager and all staff are all 20s I feel a 10 is history, and this is why I’ve been a customer to b of a forever and will continue! Thank you all staff !!!

BOA/EDD. Pandemic made us jobless and it’s about time to seek govt assistance thru EDD. Sad news is that by the end of July 2020, EDD will be closed and we are on the hung, unless congress pass a resolution/ solution to this problem now that a surge in USA means more jobless to a millions of American. Hope against hope... the pandemic will soon be over and we will be back to our job. EDD and BOA pray for us.🙏🏻🙏🏻🙏🏻

Cannot View My Entire Transaction History!. I have fraud on my account. I’m trying to look at the history to see what else is going on here and it will let me see only two months back, enough to know that some of these charges are recurring. I really need to see everything. Hopefully when I call them they can help me beyond just the last two months. Maybe there is a way to view my entire transaction history?

Fraud Alert. Account was drained twice. When I call I have to answer so many questions to verify that it’s me but for whatever reason they’re online security allowed for my email and security questions to be changed. Everyone I talked to on their end spoke about the recurrence of fraudulent bank transfers as if it’s an all day/ every day thing for them. If you don’t mind getting your money stolen and waiting an average of 30 days for the bank to deposit your funds back by all means proceed to use their service. Never will I use B of A for any type of service ever again!!

Easy to use. Great app and easy to transfer and use. Wish there was an instant transfer but maybe it will be added later on. You have to wait til next day as of now. Hopefully instant $ transfer comes soon!

Updates coming???. I was able to use the app up until a week or so ago. Now I’m not able to log on at all. I’ve confirmed my user name updated my password in the app reinstalled the app and nothing. Continuous errors. This was awesome until this point. Updates on what’s going on???

What happened??. Not sure why they changed, but since they did I have not been able to log into the app. Can use the website just fine. But I’m sick of having to get a passcode every time I want to log in. The app tells me my log in info is incorrect, when I’m fact it’s not 😩 annoyed.

Not user friendly. The biggest with this is app you cannot transfer money. They only way to access the money is to go to an atm. Not a big deal but a huge inconvenience. It’s a lot easier to zelle myself than to withdraw cash. There’s a one time transfer button which doesn’t help much because you can only use it one time. You can call the hotline number and nag for an “emergency transfer” but they charge a fee for that. And if really depends of the operator on the phone believes your story lol

Very convenient!. Having this app on my phone allows me to see when my money is available immediately or if I need to transfer to my personal checking acct it can be done on knowing that usually within 48 hours it is transferred. I really appreciate the convenience

Happy BOA customer. Thanks for the making the use of my BOA debit card so easy to use. I love the mobile apt for managing it. Also great that if we lose or misplace our card - we can stop any transactions on it our selves through this app by simply swiping off- thanks BOA

Jeff. It’s a good app but it does need to improve like for an example when the it’s a good app but when monies need to be transferred to another account it’s not notifying me by mobile phone number or by my email address. Everything is correct regarding to my email address and phone number it’s just that is not doing its job.

No way to transfer money. They need to up date it to make it to where we can send money to my other bank, makes it really difficult when I can’t make it to the bank and i need to send money to someone , also I can’t see a map to see a close ATM to take my money out

Easiest & Safest. I used to travel to banks to get my money. Since I discovered this app, I just transfer my money directly to my checking account. No more calls to check my account. I just tap and get every information I need to know, every time, any time. Perfect app!

Tank you Bank of America. Wanted to let you guys know that this app is really great I’m able to see my funds easy and quick I also impressed on how it makes sure we are the right person by our passwords n AP confirming email is just great

Thank you for adding the electronic transfer of funds. Just a few months ago the app experience was terrible! It served no function other than checking ones balance. Now the app adds the function of transferring money to another account which allows one to pay bills much easier from those sync’d accounts.

Update is Horrible. After the new update, I was not able to access my account. It only showed one of my accounts. It deleted the information for my second account. I called customer service and they said that I have to have two different logins for my cards, when previously, I was able to view both my accounts with the same login. Seems like a downgrade for an “update” and I refuse to log in and out every time I need to switch accounts. So much for convenience.

Fraudulent activity. Horrible customer service! This is my 3rd card. First two had to be change because of fraudulent activities on the card. Every time you will see 4-6 atm attempts before the money is taken from the account. Bofa security card warning system is nonexistent!!!! No red flags to ask the card holder if is this is a legitimate inquiry. Not even once I had to use the atm to get my balance and they know this (at least they should know this) This will go to court!

Nicest support people. As a woman of “a certain age”, I have been a customer at many banks. The support people at this bank are the nicest and kindest I have ever encountered! My account was hacked and the lovely Georgian woman assisting me offered to send me money by Western Union! THAT was a first! Granted, it IS my money but no other bank has ever had such helpful, capable and kind people. From Cindy in Georgia to Vincent from West Virginia they ALL deserve a raise!

Needs more features. This bank app should allow you to make transfers between bank accounts and to other banks accounts the way we don’t have to have two different login for a different uses with the same service

Transaction History. Am I the only one who cannot see a transaction history? Why don’t I have the ability to dispute a charge on my account. You purchase an item that never comes but I can’t get my money back. Absolutely ridiculous!

Very Unsatisfactory. This app has continuously gotten worse over time it takes a long time to update and occasionally will show zero balance when actually our funds the app is not directly connected to the mobile website where you can have separate passwords and different information on each side at the same time

5 star. I’ve seen a few bad reviews and read some negative pieces on other sites but I have had only fast and efficient transactions every time with the app. I dont know if people might have a wrong digit or something involving security but I’ve used it since September and it works perfect for me. I appreciate boa for processing my funds as fast as they do.

Would not recommend. If you could avoid having to use this card and the outrageous fees they charge just to use then I would. I was issued this card because I’m a proud plasma donor and whenever you use the atm or the card, even if it’s just once, they charge you a 2.50 fee each and every time which is just plain greedy in my book. The previous card I had been issued let you use it twice before you started being charged to use the card and even then the fees were just half the price as this new one. Worst card and fees ever but thats just my opinion

UNSAFE!!! DO NOT USE!!!. This app is completely unsafe! I literally have had a total of $15,000 stolen from me using this app. A hacker was able to transfer $5,000 on 3 different occasions by using this app. Bank of America is completely at fault, each time they resolved an issue they INSISTED it would not happen and they have taken extra security measures to ensure this, and yet it continues. Worst bank ever! Worst app as well! Your money is not safe here! Please be aware, I would not wish this on anyone. I know we have all had hardships since the pandemic. BE SAFE WITH YOUR MONEY AND PULL IT OUT IMMEDIATELY!

World Most Basic Card!. Most basic card ever! There is absolutely nothing useful about this card. The features are super limited. It sure would be nice if you can at least do transfers on this card. We are in a time where every bank account can be linked to each other.🤤

Bank of America Mobile App. This Bank of America App is the easiest App I have used and I never have issues with anything. I know exactly where to go in case my card get lost or stolen because they send me emails and updates explaining what I need to do! Best App ever!

Works better than before. I got the appt to control my edd payment I like the upgrade to transfer on the app as oppose to just checking transactions At first I had to log in on a computer and transfer to my bank and now I can just log in to the app and transfer w no problem Great upgrade features

See the amount..... aaaaand that's it.. While I'm grateful to at least money is in there I can't search with any filters ("only deposits"). You click around only to find it doesn't do much. Notifications do not work on the phone, at least not without giving up your phone number. The app is on the phone!! Zero ways to contact anyone about issues with the app. What a lucrative government deal they've got. Allow the app to do something!!!!

I would give this App a solid 7.0. The functionality is efficient and easy to use. But on the other hand it should be improved to enable to transfer money to more than one bank. I do feel secure using it, I would give it a 10 recommending it to others.

Thank you. Thank you for having improved this app to be very user-friendly. When i first got the card and went to use the app, it was a challenge, however, You guys have improved it immensely and I truly appreciate it. Thank you again. 😊

App could be a lot better since it’s a bank app. I been trying to get into my account for three days and it’s the same error. “ unable to process your request and try again later.” This is A BANK APP and you would think they be more faster to fix things. I’m looking to where I could report the issue and even that is hard to find. Having an app is yo make thing easier not harder to do anything or report an issue. Need to switch bank BYE BYE CRAPPY APP AND BANK REAL SOON

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BofA Prepaid Mobile 5.0.0 Tips, Tricks, Cheats and Rules

What do you think of the BofA Prepaid Mobile app? Can you share your complaints, experiences, or thoughts about the application with Bank Of America and other users?

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BofA Prepaid Mobile 5.0.0 Apps Screenshots & Images

BofA Prepaid Mobile iphone, ipad, apple watch and apple tv screenshot images, pictures.

Language English
Price Free
Adult Rating 4+ years and older
Current Version 5.0.0
Play Store com.bankofamerica.prepaid
Compatibility iOS 14.0 or later

BofA Prepaid Mobile (Versiyon 5.0.0) Install & Download

The application BofA Prepaid Mobile was published in the category Finance on 09 March 2018, Friday and was developed by Bank Of America [Developer ID: 284847141]. This program file size is 69.88 MB. This app has been rated by 314,048 users and has a rating of 4.8 out of 5. BofA Prepaid Mobile - Finance app posted on 09 February 2023, Thursday current version is 5.0.0 and works well on iOS 14.0 and higher versions. Google Play ID: com.bankofamerica.prepaid. Languages supported by the app:

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Other Apps from Bank Of America Developer
App Name Score Comments Price
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Bank of America Mobile Banking Reviews 4.8 4,420,100 Free
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CashPro Reviews 4.2 136 Free
BofA Prepaid Mobile App Customer Service, Editor Notes:

You can now log into mobile app with your website credentials and activate your card in the mobile app.

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Find on this site the customer service details of BofA Prepaid Mobile. Besides contact details, the page also offers a brief overview of the digital toy company.

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