MyTSA App Reviews

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Poor Service. First time using it. Used the ID number on my plane ticket. Went to TSA precheck. Was not registered on the list. Asked the attendant why? She replied “I don’t know, I am a federal employee.” Now that is government working for the people.

User Friendly and Informative. The My TSA app is so helpful when preparing for travel. The Ask TSA portion provides real-time information.

Wow!!! This new design!!. I love the new design! The airports map is really helpful! I wish you have implemented this feature before. However, the feature that I was waiting for is still missing. Actual wait times live!! Hoping to see this on your next update!

Hey TSA - can you please make this app work??. This app seems like it would provide really useful information. I wouldn’t know though since it HASN’T WORKED from the day I installed it. I have faithfully installed all updates and still it crashes and closes the moment I enter anything (like choosing the airport I want info on). Has anyone actually gotten this app to work???

Now it’s working.- Thank you for your quick response. Version 3.7.1 fixes my app. Kn the previous version it crashed immediately after any attempt. Now it’s working good! Thank you

Could be good. Not being able to select airport and having to use location services ruins the app. And this even before getting to information it provides which may be inadequate/inaccurate as others say.

All I wanted was security wait times.... Hey thanks for making me download this mediocre app to get information that should be easily made available on your website! It’s way nicer to have to open YET another app just to get what seems to be no more than crappy crowd sourced time estimates for security line wait times. Strong work.

Get me to the gate on time. Well we can do it. With all this great info and my tired old feet, I’ll make it. Thanks for my TSA Ap. I’ll try it out tomorrow Am. And hugs and thanks to all the people working at ATL check in etc ... with out being paid. Bless you. Ckn

Amazing time crunch saver. The TSA app is amazing especially when you’re running late, it tells you if you’re going to be delayed and possibly miss your flight. Tell the TSA officers your timing can get you up front and you won’t miss that flight. 😀😀😀

inaccurate wait times. was flying out of atlanta and the wait times are not accurate. I would not rely on this app for wait times! from my experience it seems that the individual airport website may have more real time information. i almost missed my flight, since the wait was around an hour, and showed 15-30 min on the app!

Wait times non existent. The option to input wait times never shows up even when I’m standing in the TSA line. Always says less than 5 minutes even if the line is snaking around. Also never reports accurate location of the open lanes. I’ve walked to one terminal only to see the TSA line closed.

Great for knowing Airport/Airline rules. I originally got this app for the KTN information but have found it to be quite useful in knowing the ever changing rules. I also like to see the status of TSA line delays before arriving for my flight.

Never Accurate!. During this time of COVID air travel, many of the TSA Pre lines are shut down due to lack of volume. The my TSA app, however, consistently shows these lanes open even though week after week they are closed and have been for months now. The app is worthless for actually showing your true status.

Not able to search airports. Looks like some helpful stuff in this app, however the airport add function is either not working or non-existent. This app defaults to an airport I do not use, and despite Following instructions within the app to ‘choose star to add’ it does nothing. Hope this is fixed or added soon. Others have mentioned the same issue, btw.

No numbers. This app would be useful if it provided actual wait times. Instead it graphically tells what the wait is compared to “peak” with no numbers. Might be useful for a local with a lot of experience with their home airport, but not anyone else.

Can’t change default airport. This seems like it can be useful, but I can’t find a way to remove the default closest airport, which I never use, or at least drop it below the ones I actually fly from. The what can I bring list is helpful; there are things there I wouldn’t even have thought to ask about. I’ll revisit this after my holiday travels and adjust the rating if appropriate. Three stars for now, meaning average.

My Airports function frozen. This app is most valuable in getting current info on specific airports. But in the current version 3.6.2, this function is frozen. So, it is basically worthless for me until they fix this problem.

Sac experience. Staff was polite, and friendly. Patient too, as I worked to remove (and then reapply) a walking cast. Probably be flying more, and thinking of going for that pre-flight option.

What does it do?. I’m happy that TSA decided to make an app, assuming the purpose is to reduce frustration. But what I see instead is an app that tells me little more than I already know. Not sure why I should keep this app on my phone if it does no work that it could use when traveling.

MyTSA looks good at first glance.. I see several problems. The mayor problem is that this app is only good for application. Not to be used at the airport. It lacks a way to input your personal information. Get that part fixed or show me how to do that so I can have it alll handy when going thru the airport. I rated this as 3 stars, get some of this fixed and I will review it again and raise my rate of the app.

A good UI design. Finally! More apps and websites need to do this. It really helps your company out-an attractive design can do nothing but draw in more users.

Awesome, but needs a stability.. Great app! I travel a lot and the app helps me to plan my trip. But, overall the app need to fix some speed bugs and performance bugs.

Find something else.... Wait times are based on what users upload, doesn’t have historical data available(so accuracy can be not great) The what can I bring section tells you to review the “What can I bring” document but doesn’t provide a link. It lets you apply for pre check within the app, that is about the only useful feature. I thought apple banned apps that were just bad containers for websites.

Thought it'd be better for checking security lines. Seems to rely on people uploading their wait times in security lines to give wait estimates. That's not a good model. A) folks not great at guessing wait times, B) I know I'm usually more focused on getting my shoes and belt back on than updating the TSA app with an accurate assessment of my wait time. Does TSA not track this? Why can't that info be made more accessible? I would think it'd make their job easier by giving people option to choose least busy security checkpoint, spreading things around more efficiently.

This was a good app at one point. I downloaded this app years ago. Initially it was a fantastic app and I used it all the time. Then as I have upcoming trips and I need to used this app...there is an error on everything from choosing my airport to what can I bring. Clearly I am not the only person who is experiencing this issue and it needs to be fixed.

Needs more current information. I am hearing that there will be limits on powders starting in the next few days. It would be nice (competent) if that information was included in the app. Why can I only get this information from magazines? Shouldn’t I be able to get it directly from the TSA?

Great App. I am impressed with the information available on the app. The one problem I encountered had to do with submitting my application for the TSA prelane. After completing the form and selecting an appointment I pressed the submit button and got an error message that the page wasn’t available.

TSA, GOES. It is a pleasure to be TSA approved; it makes your flying experience so much more relaxing and enjoyable. I find it rather strange that, although I paid the renewal fee for TSA as well as the renewal fee for my GOES card, I have received neither of them. How do I contact them to make sure that these two very important travel assists are in good standing?

Always right! Helpful for getting to the airport on time. Always right! Helpful for getting to the airport on time

This hasn’t really helped me yet. As an executive platinum on American I fly several times a week. So far this has been relatively unhelpful. How do I input the wait times for my fellow travelers? Maybe if we have more people using it, it will be more beneficial.

Helpful. Was helpful but I wish they could give more info, I would recommend downloading your airlines app, I love using the delta app! I do like that you can see what you can and can’t bring.

Helps being on time. Little things that get you to your flight in time without waiting at your gate for hours, that’s what I got from using the app. The ability to get times on TSA check in wait times is great especially in busy airports during peak travel times. Being a known traveler I just assume there won’t be a long wait but when there is a long wait I need to know or I’ll be late.

Not iPad friendly. I just downloaded this app and am impressed with its features, but I have not yet had the opportunity to try a real-world test of its functionality. There are a couple design issues that, to me, are major. First, the app inexplicably disabled the use of the Apple Bluetooth keyboard while simultaneously making the virtual keyboard disappear. Secondly, the app was designed solely for an iPhone. As compact as iPads are for the abilities they have, they are still heavy and cumbersome to hold and operate in portrait orientation. That is why most iPad users operate their device in landscape orientation and have it attached to a keyboard folio or a folio stand that holds and displays the iPad in landscape orientation. There are a great many of us who have eye problems that greatly reduce our ability to read the small print on a phone, and there are many of us who lack the hand strength to hold and operate an iPad in portrait orientation, which is why it is so critical for apps to function on an iPad in landscape orientation. I would greatly appreciate it if this issue would be rectified.

Drop off made easier. I live within 15 minutes of the airport and have lots of guests so this app is great! I can check to see when I need to drop my guests off.

Inaccurate information makes it worse than useless. Shows generic wait times for security check (I.e. 5 minutes for TSA-pre and 25 minutes for regular)… got to my flight at EWR and found TSA-pre CLOSED, and a 55 minute wait time for regular. Numerous people freaking out about possibly missing their flight. Better to delete the app and just arrive 2 hours early like 2019.

AP great and really works. Started using this app while traveling over NEW YEAR 2019. Worked and was accurate on wait times. Also, shout out to all the TSA agents working professionally with huge crowds on Jan. 5 in Denver. They were polite and really helpful. No reason not to get this app if you fly to travel.

Consistently inaccurate wait times for some airports. Beware!! It showed DIA wait times as being “15-30 mins” two different times several weeks apart. In reality, the wait was about an hour each time. I don’t trust this app at all. Shame on you, TSA, for providing wildly inaccurate info.

So Far So Good. I find using this app easy and informative. If there is an issue or question about something I want to put in my carry on I just email them. Usually within 24 hours I have an answer. A very useful to for any traveler.

Valuable for one feature. I downloaded this for the TSA wait times, which sadly are not useful, at least for my home airport since it relies on user uploads (often days ago). If this gets tied into a live data feed this will become a great feature. But still very useful due to general airport status, including a map display. Let's you quickly see where delays are occurring. UPDATE: this feature was dropped in the latest update. (Or at least I can't find it). Changing my rating to one star.

Free? Still not worth the time or the money. This app has is sorry excuse to justify the $85 fee for “tsa precheck”. Save yourself the heartache of learning a new app interface and download something not government endorsed. -and no, I’m not a antigovernment liberal. I’m anti-TSA. The same the agency that fails 10/10 inspections and tests. Hell, even the weathermen are right half the time. TSA, the illusion of security and wasted time for the 99%.

I’m not a tester, but it seems there are some bugs in the app. Over all, I would recommend the app. Currently there are some bugs that do need addressed. Example: if you go to the tab for ask TSA on the iPad, if you click on the tsa website. The app crashes. On a cellphone it goes to the website. That is just one example. To me not being able to access what you need could be a problem. That is why I give 3 stars.

Crashing. I opened the app earlier and the interface looked good, but now it appears to be crashing. Is this a temporary issue? I would like to see it work more frequently and during peak travel times.

Disregard for my belongings. This review has nothing to do with the app. It Hass to do with a total disregard for my belongings. My bag was searched, therefore lost in Philadelphia, and when I got it back, my bag was broken in five places, and all my belongings in my bag were thrown in like it was garbage, they even broke a very special oil that I have for my skin. I agree and understand that the bags have to be searched randomly, and I want that to be the case but to totally disrespect my personal items and throw my clothes and other items in like they had been tossed in the garbage can is unacceptable.

Not accurate times. I use Atlanta all the time and it still shows busy times being under 15 minutes. 8:20 on a Friday it took almost 40 minutes to get through standard lines. If you know Atlanta, they had us lined up down the hallways between the elevators! I’ve seen no way to leave notice on the app it’s self. It would be nice if the app was in real time. This isn’t the pandemic anymore, people are flying. Let’s get accurate times on the app

Love TSA Pre Check. So happy when I have TSA pre check. Makes my life so much easier since I have had 3 back surgeries and neck surgery. It’s so difficult waiting in lines. Thank God for TSA Pre Check!

Decent app, missing a few things. This is a decent overall app, but there a few items that need polishing. One thing I wish they would address is leaving the TSA Pre-Check gates and times up 24x7. Simply listing hours of service, rather than not showing up at all, would be more helpful!

Doesn’t do much. I had hoped this would be much more helpful; however it just doesn’t help much. It doesn’t tell you which security line at the airport is the fastest. It shows you a graph of relative wait times at the airport. However there is no scale on the graph, so you can’t tell if the longest wait time is a few minutes or a couple of hours. And as mentioned before, it doesn’t break this info out by the different security lines in an airport. It does show you what items are allowed / prohibited in your carry-on. However, I don’t see this as a big selling point.

Birth Certificates. The setting up of the appointment was nice and smooth, however I fail to understand the statement of “your birth certificate is to old” which was the answer I received at my appointment to finish the application. This make no sense that an original birth certificate is NOT excepted. Please fix your system it’s a little broken.

Smart idea that's not helpful. Why does TSA think that having the security wait times for the entire airport makes sense when it varies terminal by terminal? You're better going to the websites that have figured all this out way better and way more effectively than this app. The first time I used it, the prediction was so off I deleted it right off my phone.

Stress reliever. I’ve never flown before and I found out yesterday I’m going to a conference less than a week away. Stressed to the max about TSA/ what can I bring, my dad told me to download this app and it has made my packing a BREEZE!

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App crashes when you open it. Cant even get into the app because it keeps crashing!!

App keeps always Crashing on launch in my iPhone 7. App always keeps to crash on launch itself & unable to get in. Worst experience..!

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Good app, but.... Airports aren't updated that often. Loaded up this morning and Sea-Tac still showed the last update from last night. Best to phone or check the Internet on wait times. Don't rely on this app for accuracy.

App Review. I am so happy to have access to this information in an easy to use form. When I am unable to find what I need, I just message TSA and they reply. You need to leave adequate time for a reply when using the messenger app.

Great app. This app is truly great. It has really good info on what you can and cannot bring, relevant and good advice and provides info on waiting times at airport. Brilliant!

Doesn’t work everywhere.... Not worth the download... does not work in Canada .

5star. Best app ever!!!

Piece of Crap!!. App just crashes. Not worth your time to download even for free!

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Great Service. Wonderful app. And very easy to use. Thank you!

keeps crashing. every time I open the app it crashes right away. I haven’t even been able to use it because I never get past the loading screen and then it crashes. very frustrating to say the least.

Not helpful. This app pulls up Pueblo, CO airport based on my home location 15 miles from SLC. Huh??? And it has little bars that are, I suppose, to indicate the wait times. But no actual numbers next to the bars so it is impossible to know what the bars actually mean. Isn’t this the main reason for the app? How much taxpayer money was spent on this garbage? The list of what you can and can’t take on a plane does seem to be comprehensive and may be helpful someday, so that is good.

Not enough detail to be truly helpful. Would be better if wait time data were specific for each Terminal.

Chat?. No response. Devs might want to look into revising chat! This may not be the best forum but I know I am not the only one to post problems in a review. This is definitely a promising app but my 5 * review will have to wait a few revisions to see if they can fix chat.

App works great. The latest update solved most of the issues. App works great now.

No updates / can’t read. When I looked at both Chicago airports, there were no user reports. That’s not helpful. And who knows which checkpoint they would be referring to! Plus, I can’t even read the location of TSA PreCheck locations - they are all cutoff for ORD and PHL.

Thank you!. This site is so helpful. I especially enjoy the wait time histogram.

False report times. I am a flight attendant. I have reported lengthy wait times and then they are not reflected in app. I advise to add a half hour to this app. Right now there is an hour wait time at LGA and I am unable to report wait time info although app shows 1/2 hour wait time

Tsa. Make things a lot easier

Helpful app. Having this app is very helpful, all information is there

404 server error when using appointment section. I am giving the app 2 stars because after spending 10 minutes entering in info for a tsa pre appointment upon submitting the appointment time the server returned a 404 page not found error - so nothing was submitted

Wait times are grossly inaccurate…. App said 0-15 minute wait… in reality, line was over an hour. Not sure what technology they use to update wait times, but it’s awful! Deleted the app.

Terrible app. All I want is to know what the likelihood is of delays and clearance times at airports I am traveling to. Why don’t you just ask Disney how they do it since they do a pretty good job of predicting wait times.

TSA Info. TSA APP is THE go to for up to date info on quickly getting thru airports

Excellent app. This app is full of accurate and helpful information!

Easy Peasy. Love being able to go through SHORT waits to get through security.

Line not open. On many occasions I have encountered that the TSA pre-check line is not open. Frustrating

Forced to download and still not helpful. All I wanted was to see the wait time for the TSA checkpoint. The website wouldn’t show it, it said you had to download the app. Download the app and go through all the data it wants and it has no information on HNL airport. It’s an empty app that needs to be populated with data.

Improvement. Display the last reported wait time that was submitted by a app users. This will give the report and the user a way to evaluate the data.

First pass: good idea poor execution. App stated my arrival window generally has excessively high traffic at security... reality was I walked right up to the agent. Usually this is a good thing but not when it’s an early morning flight where you’ve arrived earlier due to bad info.

Anthony’s Review. Kellee Edwards did a great job promoting this app. I will definitely use it when I start traveling more.

Promising but needs workflow help. Homescreen defaults to closest airport which is not one in my favorites list and there’s no way to go from favorites list to wait time data. Have to get there with a manual search for the airport...

KTN on iPad doesn’t save. This works fine on my iPhone, but on my iPad when I try to save the KTN number, it doesn’t save. It confirms that it’s saved, but when I exit and reopen the app, it’s gone.

Terrible. There is no useful data in this app. I used to be able to look on the TSA website for actually wait times in minutes. I can’t find that data so I hoped it would be in this app. This app does not show wait time in minutes. The display has no y axis label and is just an estimate of busy-ness.

Check in doesn’t work. Updating an airport line time rarely works. Even if you are just feet away from security. Stl and Tpa in particular.

Very useful. My TSA is so useful in every steps. Just returned from India, Nepal and Bangladesh. All updates and information connecting travel advisories was so important. Thanks.

Crashing Issues. I have an iPhone X with the newest software and restart my phone everyday, but the MyTSA app still crashes as soon as it tries to open on my phone. Every time! Please fix this! Thanks

Crowdsourced data. The wait times should be based on TSA-observed and measured information, not rely on arbitrary, crowdsourced data.

Bug fix - your kidding me right?. One week ago, this app was updated - something is seriously wrong with their geo-fencing of the airport in Evansville, IN. Every time I step out of my house - which is about 6-7 miles from the airport, the TSA app wants to welcome me to EVV! I have had to turn off the notifications - please fix this!!!!!!!!

App works fine. TSA app works good for me. All data isn’t hidden by smoke and mirrors as many Gov apps have. Keep updating TSA lines. Thanks.

So far, so good. I’ve only used the TSA app a couple of times, usually to check the wait times at unfamiliar airports, but it always tells me what I need to know.

Tsa Pre. Please allow this app to add an apple pass showing TSA Pre check number , besides its a nice app

Immediately crashed. I’ve been using this app for approximately two minutes, trying to check the security wait time at LAX (no information, so it was pointless anyways) and it’s already crashed once.

App won’t open. Since the last update the app crashes when I try to open it. Before that the app was ok.

Incorrect times for ATL lanes. I’m at the Atlanta airport now, 6 PM and TSA pre-blinds are closed. The posted hours are shown at the airport as 12:30 to 5:30, but this app says til 8pm. The lines are long, but the app doesn’t think I’m here so it won’t let me report. (Yes, location access was allowed)

I wish MyTSA would include COVID notification. myTSA will be great for travelers if we get notification if someone got positive! This will be a great traveling tool! The new design is sick! Kudos to that!

Inaccurate Wait Times. Wait times seem to be completely made up. Showed under 15 minutes at McCarran, actual wait time was 45+ minutes

Poor APP. APP makes it hard to search for an airport to check security wait times. The Search icon is buried. More troubling however is SIGNIFICANT errors in the airport look up. Looking for the Pasco, Washington airport (PSC) and the APP offers only Endicott, NY which also is nick-named the Tri-Cities airport Pasco is a much larger airport, the location where United Airlines started and perhaps the owner of the PSC designation much longer than the Endicott airport has existed. App also fails to find the name”Pasco” How many other basic search errors exist in the APP????

New update. “ Drag & drop” are nice new update features.

Flawed App. No matter how many times I change the Airport to the Airport I fly out of, it still wants to default to a local airport I never fly out of. I only have one airport in my “My Airports” list but it still keeps showing another airport. It also doesn’t remember the time I put for traveling. Very primitive glitchy app.

Retired Army Officer. I paid for a 5 yr program that I would be lucky to be issued 25 per cent of the time. When asked why, I seldom receive this this paid service. The answer I get is we like to keep you guessing. Nice way to treat a veteran with a Disability. Drop the program I will not pay for this inconvenience.

My Airports doesnt work?. I cant get rid of the nearest airport, that I do not use. It is on my default page instead of showing my favorites first.

Best app ever!. Thanks for creating this. It makes traveling so much better!!!

Great App. Gives up to date suggestions to speed your travel, good tips and clean simple app.

Great Concept Poor Execution. I don't wanna end up on a list or something, but the app shuts down every time I try to check DFW. But it needs more users!! Fix it so we can get some real wait time info!

Issues. Used to work fine. Now states no network connection. I have a network connection because all other apps work fine. Have deleted and reloaded to no avail. Beats me

Useless. Never has updates on wait times and doesn’t allow you to post. They are again giving out precheck randomly and slowing down the pre check process.

Terms of service. If you actually read you’ll see the tsa are helpping

No updated info. I downloaded during the government shut down. None of the information was current or relevant . If you just want some information it is ok. Don’t count on it for accurate wait times.