Msjm21 - Love the app, miss most popular
I am a product director on another large scale mobile app, and I love the NYT app. It’s visually appealing and thoughtful and I appreciate so many of the changes you guys have made throughout the past years. My only wish, is that you stop moving the “most popular” articles section. First it was a carousel (my favorite), then you limited it to a list view of only 4, then it was moved to a completely different part of your navigation and I had to search for it, and now it’s gone. I can’t find it. I enjoy seeing what’s most read for several reasons and am bummed it’s gone. If I could make one request, please bring this back to your timeline.
An additional comment - I find your newer navigation confusing. You’ve essentially moved the whole navigation under “browse”, not an immediately obvious title for this. And “for you” is not relevant to me, what I read, or what I do. I literally play spelling bee every, single, day and hate that I have to scroll all the way to the bottom of timeline (while it’s updating which pushes me up the timeline, to only have to scroll down more) to get to it. If “for you” was really stuff I use, it should have spelling bee but it doesn’t.
This is the only app review I’ve ever written, i promise. And I’m writing it more because I love the content and the app but wish these few things could change. Leaving feedback because I’m hoping it’s helpful!
Cackalacky007 - Latest “upgrade” is a downgrade
As content, the NYT can’t be beat. But this latest “resdesign” of the app is bad enough to make me write a review for the first time. In a word it is over-designed. When scrolling through the main page, it will suddenly “readjust”, meaning an ad has loaded somewhere in the feed and you have lost your place as it races upwards for you to view it. Once is bad but this happens a couple of times in a single scroll.
When you read an article, the new design has changed the place of the back arrow for part of the navigation but is not the same throughout. I don’t like playing guess where the arrowis. But the biggest and reoccurring issue is the Sections page. What used to be a clear list of sections has now been buried under blocks of articles the NYT wants to spotlight for whatever reason. If I scrolled past it the first time, I don’t need to scroll past it again. I’m here to find a particular section, I know what I want.
Finally, the NYT really, really needs to work on the accuracy of their search function. It is ludicrous that I can’t find an article from 3 days ago using specific keywords. For such great content, it’s criminal to make it disappear. Please do better, NYT!!!
Kelin522 - Not as intuitive as it once was
The NYT is full of great and varied content, so this review is not about the content, just the app. They’ve made a few updates to the UI in the past few months, each making the app less intuitive. I used to view my history or saved articles a lot when I didn’t have time to finish reading a good story. This used to be easily accessible in a side menu. Now it’s way more hidden, and I have to click a bunch of times to get to it. I can never remember where it is.
Also, the back button is now on the bottom of the screen for most articles, except when you view certain articles like through wire cutter. Everytime I want to click back at the top of the screen (where the back button is located on nearly every UI), it’s not there. Sometimes there is a back button at the top of the screen when you click on a link through the article. I clicked on this to bring me back to the article, but instead it took me to the front page. And then I couldn’t find the article that I was just reading. Frustrating!
These are just examples and sound like small, nit-picky things, but when you are constantly trying to figure out where to click, it adds time and makes the app annoying to use. I wish the UI developers prioritized common sense changes rather than just making the app “prettier.”
Atkw35 - Only works sporadically, can’t zoom, not intuitive
I use a VPN (a mainstream, widely available one) and many apps/sites don’t load properly. NYT’s app is odd because it works occasionally, but not usually—I don’t know if this is because of the VPN or if the app is just bad (but it seems to have a bunch of positive reviews so maybe it’s just me?). When I click on a push notification, it opens the app but only goes to the last article that was open, even if it was several weeks ago. Not useful. Then, if I search for the story, it only sometimes loads. I usually end up just using the website or relying on the morning briefing newsletter (so why am I paying for a subscription??). Another annoying aspect of the app is that you can’t zoom in on photos—I find myself doing this a lot on the website because there are interesting things to see and the phone screen is so small; it’s always a frustrating surprise when I try to zoom on the app and nothing happens. Aside from those specific issues, I also find it a little confusing/unintuitive how to find specific stories. Maybe I should be able to answer some questions about what interests me, and then it curates my home page based on my self-reported likes and my past views/reads. I could then use the “sections” page as a backup. Obviously NYT is the gold standard of journalism, but I’m surprised and irritated every time I remember how bad their app is. The app does look nice—I guess that’s worth +1 star.
Jdexe - Functional app. But no way to follow columns.
Very functional app (more buggy lately on my iPad, but a minor annoyance). I appreciate the varied views (Today, Sections, For You). Nonetheless, I read NYT digitally only, almost always through my ios app, and I feel I miss a lot of what I’d like to read because of this.
I dutifully read the front-section national & intl news, skim op-ed headlines, but I most look forward to other sections (esp science, books, education, and cooking).
I wish I cd follow particular columns, which I miss frequently and end up needing to search for. For example, I often miss the biweekly Crime books review: though I look at the Books section 2-3 times each week, I rarely see that column in the stories that appear. Trilobites shows up often in the For You feed, but I often discover other recent pieces only in end-of-article links.
And I dislike the sometimes out-of-publication-date order of articles in Sections view. Where are the small stories on the book biz, the aforementioned Crimes book column, the book comic? I don’t understand why I see them only intermittently.
Recently, I often skip the Today view and go to Sections—Today’s Paper to see everything. Sort of a pain to push through the default layout, then (the bug that never goes away) do the required bounce to Sections, then to another tab, then back to Sections to get the display to appear, then finally open Today’s paper.
1jdunk - Wanted to love this app. Hated it.
This app loaded my phone with so much adware and tracking software that my phone would frequently crash and lag. I was confused about why my phone had gotten so much slower and less stable and then I realized theses problems only surfaced after I had downloaded the NYT app. I deleted the app and bookmarked NYT’s mobile site to my home screen instead and now the problems are gone. NYT is pulling some really shady dat collection and advertising tricks with this app, and the UI is terrible to boot.
This app also has a bug that makes it very easy to accidentally click on ads. This is annoying because it minimizes the article I’m reading and redirects me to the webpage of whatever company’s ad I just accidentally clicked on. I really hope this is just a bug, and that the developer will fix it, but I can’t help but think that this “bug” positively influences the developer’s revenue for ad’s that are paid for on a pay per click basis, and that at best this means they have no incentive to lose money by fixing it, and at worst they are aware of it and using it to fraudulently extract extra revenue from their advertisers.
Overall, I’m very disappointed with the experience this app provides. The quality of NYT’s content is well worth the $1/week subscription cost, but it isn’t worth all of the problems this app causes and the personal data/privacy concerns that come with this app are worrying to say the least.
Software Guy - Great Content, Terrible Ad Tracking
UPDATE: I tried the app again, thinking maybe i was being too harsh. Nope, the advertisements are actually worse now. meaning, there are more ads now then there were when i wrote the below review. I actually showed this to a friend who was amazed this is a paid subscription. The same animated ad is inserted between every 3 paragraphs. Honestly, I would pay MORE if the ads would just go away altogether as they completely take-away from the reading experience. Just charge me more so I can read the news in peace please.
Original Review: As mentioned by many others, the content is the best in the world. Unfortunately it is served alongside insidious ad tracking that follows one from the web and into the app. Expect to see the same ad inserted between every 3rd paragraph, over and over and over. I hope you liked that book you searched for online because you will see ads for it all day using this app. Creepy, and unnecessary for a newspaper, especially one that writes article against "super cookies and advertising platforms". This is a paid subscription, not a free product. I expect no ads, or at the very least, less of them.
I'm keeping my subscription to the best newspaper in the world, but i'm deleting this app and will read online, where I can block the ads and receive a much better reading experience, which of course is the point.
BlahBlahMeatball - Stop the “read in the app” spam on the website
This app has been lagging in adopting OS features for years. Eg dark mode just finally landed 3 years(!) after the OS introduced it. Meanwhile on the mobile site, browser plugins have long provided this feature that for my use is crucial.
There are other upsides to reading on mobile web. One great example: opening articles in new tabs in the background, which, yes, is indeed conceptually different from marking something to be read later in the app. For one, it doesn’t require to navigate to the linked article first. Instead, a long press or two finger tap on the link moves it into a conceptually adjacent space, instead of into some never-seen-again list of saved articles that lives somewhere else, far away in the app.
Mobile web also enforces things like zoom and adhoc text AX vs the app’s text size adjustments that live in convoluted, permanent, app-wide settings. So unless your design team suddenly moves from being 3 years behind to thinking at least a tiny bit ahead, the answer to the now constant spammy pop-ups on mobile web is: No, I don’t want to read in the app. No, it is not “better in the app”. So could we stop with the spam? Seriously. Reminding me maybe twice is ok. But these seem to come back at least daily. Get a hold of yourself / your PM / marketing dept.
Mintfreshpinesol - This App Desperately Needs a Night Mode Display Option
I love the NYT, so this mediocre rating is simply due to the usability/customizability of the app. There is no night mode, which just feels a little behind the times in terms of the various display options that have now become standard in most phone & tablet apps.
I also personally wish there was slightly more customizability in terms of being able to block or hide certain categories of articles from appearing. For example, although we can choose what subjects we are interested in, which will then show up in the “For You” section, I would also love the option of telling the app what NOT to show me when scrolling through the main feed. For me specifically, I don’t like reading Opinion pieces and will never open them, so it’d be great for me in terms of usability if I could just have the app “hide” those when I’m scrolling through (or hide the entire Opinion section). Other people may never read the Entertainment section, or the sports section, etc., so perhaps they’d like to be able to scroll through the main “Today” section without seeing those. It would just be a nice, extra option that could continue to help shape the content to what each reader enjoys the most.
Petehume - Great journalism, mediocre app
Look, it’s The NY Times so the articles are generally thoughtful, abundant, and well written.
The app, on the other hand, is just a spinning wheel half the time I open it. It needs to be redesigned with the size of the payload in mind. The today tab has become bloated with too much content which takes ages to fully load. The app seems like it tries to lazy load sections to account for this but given all the rich content (photos, videos, ads) and the short lifespan of that content it still takes a long to render the whole tab and the order in which things load seems arbitrary. On top of that, the containers can’t predict the height of the content which hasn’t yet loaded meaning the page height jumps around as content shows up. The information architecture either needs to be redesigned and broken into more more discrete sections to reduce the page size or the app needs to change the way it fetches content (e.g. using fixed height containers, making separate calls for semantic and media content to speed up perceived load time). This would probably have the second order effect of improving ad performance since the ads frequently fail to render by the time I’ve give up on the app loading.
SciFi7 - Missing important feature
If you’re younger than 40, you can skip this review. I check the New York Times news feed on the app, or on my computer web browser at least once a day. It goes without saying that the New York Times reporters and staff do a great job reporting the news (well, great job most of the time). But a huge missing feature is the ability to view today’s paper in the format of the printed edition, similar to other American city newspapers Apps. I don’t always want the latest news, sometimes I just want to read today’s paper, and I want to view it in the format of the printed edition. Yes, the app does have a section titled today’s paper, and you can scroll through all the articles, and that format is perfectly fine for people that wish to view it in that format, but for goodness sake, on the weekend I really just like sipping my coffee and looking at the paper, in the old fashion format, even if it is on my iPad screen. Yes, I tried actual weekend home delivery, but where I live home delivery was pretty horrible so we stopped that. p.s. Good luck trying to find a location in the app that allows you to actually provide them feedback like this.
Guyho - Find in article
Still waiting for return of your “Find” in article feature. Not sure why you removed it. Is it not possible to add a feature allowing your readers to search within an article?
Imagine reading an article that references numerous names of key individuals, typically clarified early in an article by providing their full names and their context to the story. Maybe I’m not like most people in that I don’t memorize all that info up front. As the story reads on somewhere paragraphs below one of the earlier named persons is referenced by last name only. And I think, “who is this person? Oh crap no search or find feature in the app.” Now I have to scroll back up the article, losing my reading place, scanning for the name to recall who the person is so I can better understand the context.
What a disappointment? How can we live in a digital news world and have news apps that do not provide to their readers one of the very first features we all found useful in the early days of the web, “search”. Come now? No excuse I think. Make our lives easier. Is there no “design thinking” inherent in your designs? Of no search maybe offer hypertext links to key names, words that pop up with the important context. That’d be awesome! Of course, I suspect that’s more complicated to implement than simple in-article search.
EJNYC - Used the app for years, less happy its current form
I have used the app for more than a decade. I haven’t always liked the layout, but I work around it to get to my favorites. The recent version has “Today’s news” and “Section” at the bottom that helps navigate. There is a huge amount of material available everyday, so navigating is crucial. Recently the news summary has disappeared from the top of the screen. I am sorry to see it go. My greatest complaint is that the current app is extremely dependent on a high quality WiFi connection. Previously I could download the day’s news, get on a plane or train, and go to airplane mode but still read the paper. No more! While I read the app is constantly updating. The text jiggles as it adds a photo or alters text. There are times it gets caught in a loop and the jiggle produces a blur of movement. So I have to close the app and start again. Some years ago the developers had allowed an old version to continue but eventually force the switch to the new app. I wish I could go back to that previous version as it was stable even when there were issues with the internet.
KoopaTroupa - NYTimes are you even using this app?!?
I love NYTimes’ content. I start and end my day with it. I’m proud to pay to support independent, critical coverage in journalism. However, you really need to try out your app in real life. I build mobile apps for a living and would get fired if I prioritized ads in my product over usability. It’s not that this app doesn’t work, but the inmates (ads) are running the asylum here. It’s impossible to scroll and peruse content while the screen updates, shifts, and goes blank to comically load content. You don’t even cache the ads between reading an article and going back to the front page view because they load all over again. I seriously laughed when I read some other reviews and they called it pinballing, and that they got seasick while using this app. So true!
I get it, making an app is hard, especially with competing demands for the business and new features. And that your team are humans, work hard and care. But really, this has gone too far. You need to take a step back, start listening to your users and take real steps to make the app work for its primary usecase - reading the frickin’ news! And add dark mode already, it’s called a stylesheet!
Elliottinlic - Navigation psychosis
NYT recently updated its navigation. This design update has ripped away a huge amount of joy from my reading NYT reading experience on the iPad—I now spend more time guessing where my back navigation is going to be than reading. Now, before folks peg me as an anti-design evolution user, I will say that it’s great that NYT is trying to evolve the design to make the reading experience better. This incremental (…er…I’m HOPING this is just incremental) design update has created an inconsistency in the app experience though that makes using it extremely cumbersome. Article pages now have a back button at the bottom, while section landing pages (e.g. Business, New York, etc.) still have the back button at the top of the page. Some IA may have convinced designers that this will help users to understand where they are in the app architecture, but it really doesn’t matter. Readers just want to go back. I really don’t care where you put the back button at this point. My only request is that you put it in the same, consistent location everywhere. I’m spending more time navigating the site now than reading the articles.
Pollita21979 - “Subscribe to read the article”
I love the New York Times , when I grow up my goal will be to get in the newspaper company. I downloaded the app today hoping it would bring me motivation and would give me a nice motto . I felt really good about this because it’s basically all I ever read . I decided to get in the app for a while and save some articles for later , some minutes passed and I had to subscribe to read the articles. I got so mad because I love the New York Times. I know I can still read the articles in safari but what’s the fun in that. Why do we need to pay to read articles anyway. It’s like having to pay a lot to get a newspaper. I understand a app is different but I have seen billions of other newspaper apps in which you don’t have to pay. The subscription is also too expensive , why have a subscription anyway. I hope someone reads this and makes a change in the app because seriously I’m crying in the inside. When I got the subscription thing I felt as if someone stabbed me in the back. It just feels like an excruciating thing , I really hope I can get this to be read so this trepidation stops.
Philoratio - Slow. Complex. Hard to Use.
This app is slow to load pages and slow to scroll through pages. Advertisements always load first, and their fancy animations sometimes seem to bog my device down, preventing the rest of the page from loading. My device is a little older, but not so old that it is out of date. It is plenty speedy when using other apps. If the device is a problem, the app should compensate by loading simpler pages and a simpler interface. The app is complex. It is hard to find some articles and sections. It used to be easier to navigate, but an update made it less user-friendly. My theory is that the engineers who work on this app have gotten out of control, and are adding all the fancy bells and whistles they can, unconstrained by anyone who advocates for ease of use and speed. This used to be a great app, but it has been gradually going downhill for a while now, for the reasons noted above. The content is great, and I subscribe to the NYT to read their newspaper, but the decline of the app is pushing me more and more to read in a browser on a computer, rather than via the app.
Update: today, all I see is a spinning activity widget. The app does not load at all.
Cincykiwi - Ads+Poor Design = Unusable App
If I could rate this a ‘zero’, I would. Sadly, the user experience really is THAT bad. I’ve been using the Times app for several years, and while the journalism is as always very good, the usability of the app has degraded over time (both the iPad and iPhone versions). The website version is better, possibly because everything loads so much faster, and navigation with the larger screen real estate is better, but it’s still ad-heavy.
I know it’s tempting to push timelines on app development, and it can be challenging working with the 3rd party developers I’m sure have been used here. BUT, proper user testing is a MUST because if it’s not done right you’ll damage your Equity. Not just the Equity of the app, but the NYTimes equity - because apps are now the face of many organization! And for every low-rated review there are at least 10 or more upset users! Most don’t bother to write a review, and potentially a decent fraction will leave as subscribers.
I want the Times to succeed - we desperately need good journalism in these times. Please read and heed the (low-rated) reviews on this site; don’t just look at the numbers!
F. Stickney - Excellent but one issue
I use this app...hourly. Multiple times per hour. I hope that will change soon, post election. But that is just to say: I am a heavy user of the app and love it except that recently something odd is happening that seem related to the ads. I’ll be scrolling up and down, reading an article with finger on scroll position and then suddenly the entire page will shift beneath me. It’s like the content of the ads off screen are expanding or contracting while I’m trying to read, and it shifts what I’m looking at up or down so I have to chase it and find where I was. I can’t say exactly when this started but it wasn’t a year ago. Maybe wasn’t six months ago but time doesn’t really make sense anymore. Three months feels like 15. So anyway keep up the great work with the news reporting and the app design but take a look at the way ads are adjusting content and negatively impacting the user experience. And thank you for everything you do, REAL NEWS.
Applacious - Millennial going for print
I have been a New York Times subscriber for digital and weekend print edition for almost 12 years now. I have always liked their news coverage,opinions, articles about everyday stuff that I could believe could be so interesting, Mini crossword, and almost everything they publish. But in the past few years the online version has become addictive and the way they seem to do it is by taping in the outrageous feeling and then suggests more articles like it. It’s very draining to feeling that way day in and day out. I can’t believe I come back to get more of it. I feel some articles have become to click-baity. That should not be the way to customer engagement and keeping them there longer.I don’t like that my attention is being used this way by a product that I pay for.
Weekend with the print edition is so much better no way going down a rabbit hole and can stay away from the comments. I feel I’m in more control of the time I spent reading print. But I guess print won’t last beyond a few more years. Sigh!
Ddaylynn - Worst app on my phone
This app is too expensive for the amount of glitches one constantly has to navigate-
Scrolling is always stuck-the bottom half is always missing -except for the ads and the games section at the bottom. Also I watch a lot of movies and series -so I like to read the reviews-however NYT reviews don’t turn up in the search unless they are recent releases and if you search for a review via Google-you only get a minimal amount of “free” reads before it locks you out and says that you have to subscribe to the NYT to read a review any further-but I DO subscribe-and there’s no option to enter my info-so access to entertainment reviews that aren’t current-doesn’t exist-I’ve contacted support about this but no answer has been offered-
Soooo ya the most user-unfriendly subscription that is on my phone
P.S. I don’t understand why access to the recipes is an additional charge for subscribers when you can just Google the NYT recipe and it pop rights up
Thanks for the chance to rant
Bumbskull - So annoying
I love The NY Times. Their app, however, is frustrating. It takes a long time to load all content. As you are skimming headlines and about to click on an article into which you want to dive deeper, an ad or image somewhere further up or down the page will load, and the article you were about to read disappears up or down the screen, with no indication as to what direction. You then have to scroll to find it again, during which time something else may load and throw you off the trail again. Or, you find the article and as your finger homes in on it, the screen reshuffles and you instead click on a different article, perhaps about the secret lives of dustbins or Wirecutter's favorite spoonrests for under $100, and you then have to wait for that article to load before backing out to the main page to resume your hunt for content actually of interest to you, and nab it before it flees. This happens multiple times every time I open the app. For the amount of money I spend on my unlimited subscription, it is inexcusable.
Schenckypoo - Please Fix the Software
I love that I can have this app on my Ipad. I love having access to the interesting articles and also some of the games. Being able to read articles in a large font is wonderful because my eyes get fatigued when I try to read the actual hard copy of the newspaper.
I have loved the Spelling Bee game. It was a little hard for me at first because the font was so small and I could not change it, but I could still get through. However, with the latest update, the font is now so huge the larger words run in to each other, making it difficult to read them. Not only that, trying to scroll through the word list from Yesterday is sometimes impossible. When it does work, the font is so large that some of the large words are cut off. Why even have a list if a person cannot view each and every word on it? Also, the Help section no longer works. One must scroll in order to read all of it but the scrolling does not work. So there is not much help here.
Please fix this. It was not broken before the update so for now, I am giving the app only one star.
Festus Augustus - Terrible
The previous app was far, far better than the new one. Slow and inefficient to use (regardless of any claimed improvement in download speed). Simply mindless. For example, if you want to read an op-Ed that isn’t included in “Top Stories”, you have to click on “Sections”, which never works on the first try; go back to “Top Stories”, then click “Sections” again. This finally gives a choice of sections; for whatever reason, this back and forth process happens every time I try to use “Sections”. When you finally get to “Sections”, you click “Opinions “, which takes you to a list of opinions. But, often all you get is the opinion headline, with no indication of the author. (Yesterday, I don’t think any of the headlines had an associated author, today some do.) Ridiculous. I never want to be bothered with a Maureen Dowd opinion, but I never want to miss a Gail Collins opinion (unless she’s writing with Bret Stephens). Why make readers hunt like this for the info that they want? Didn’t have to do this with the prior app. Stupid, stupid, stupid. NYT might as well have hired someone to sabotage the app experience; sure as hell didn’t get someone to improve the experience. Disgusting!
Buddy Bolden - App Keeps Getting Worse
I really wish those responsible for this app would focus on delivering basic functionality for those of us who wish to read the news, rather than devoting so much energy to videos, virtual reality, and the like. I pay hundreds of dollars a year for my print subscription to the Times, and generally only resort to the app on days when it isn’t delivered due to a “production delay.” On those days, it drives me nuts that after recent updates, the last line of text before each ad is always partially obscured by the ad. It’s as if the Times has no respect whatsoever for its own reporters and the content they produce, let alone the readers who support them.
Also, I have several iOS devices, including an older iPod Touch that runs iOS 9.3.5. It's very aggravating that this app basically doesn't work at all on that device, since the description claims it's compatible with 9.0 and above.
The New York Times remains the indispensable source for Americans who hope to be informed about what is going on in the United States and the world. It is a terrible shame that this app doesn't do a better job of bringing the paper of record into the digital realm.
Acn8892 - Disappointed
Used to love this app but various “upgrades” over the years have degraded the app. The most recent was to relocate the “back” button to the lower left from the upper left. This is a horrible location for use on an iPad in landscape mode and isn’t much better on an iPhone in portrait mode. Given that 90% of the population is right handed and that, as far as I know, most people have thumbs directed upward when holding a phone or tablet, moving this critical button to the lower left makes for a very awkward and non ergonomic movement. I am clueless as to how this was supposed to “enhance” my experience with the app. I’ve despised it from day one and continue to do so. I also echo other’s criticism of the constant “adjusting/movement” of text, stories and pictures as new ad content loads while you scroll down, thus moving a story or picture you were focused on out of your field of view. This is very annoying when you’re about to click on a story to read the full article.
RishiNxt - When Dark Mode?
I read the NYT multiple times daily. I love the app and how it presents both plain text articles and rich interactive content seamlessly. I’ve been patiently waiting for the Times team to incorporate an iOS dark mode feature for a YEAR now (that’s when Apple released the native functionality). C’mon developer team? I’d imagine it’s an issue with interactive content not showing as intended or something, but It’s literally just inverting the background! At a minimum, this should
be an option for regular-way articles.
Whomever is reading this at NYT — you...YES, you! Listen up! I represent your most loyal readers, and I nominate YOU to make this your personal pet project for 2020. Run it up the internal ladder and make it happen, please! This way we can continue reading without waking our partners with a pocket sunbeam in hand. It’s just practical. I hate to compare, but it’s worth noting that WaPo has had dark mode for years now.
Kriserts2 - More ads than text
How many ads can you jam onto a page? Sooooo many, apparently. The same ad, over and over and over. Guys, if I don’t engage the first time, I’m not engaging the 25th time, either. Banner ads aren’t much more than blocks of color the eye skips over—take it from me, I’m in advertising, they don’t work—but MAN those blocks get annoying when they’re stacked right after each paragraph of text. Today I read the Times through my browser just so I could use Reader View. You want to push everyone in that direction? So no one ever sees any ads at all? Maybe just try fewer ads so resorting to Reader View doesn’t become a trend.
Another thing—the blocks of links to other stories, BEFORE the end of the story I’m reading. So many times I think, wow, weird end to this article, then I realize it’s not the end, there’s another paragraph or two after links to 50 other articles. Super annoying. You don’t want people to finish the current article? You think my attention is that short?
You know how bad you have to get for me to interrupt my morning, come to the App Store, and write this review? Seriously bad. I expect more of The NY Times.
News257 - NYT can do better than this
I’m on a fast WiFi connection and an iPhone X with the latest OS. When I open the NYT app it takes 3-5 seconds to open. Then after another 3-5 seconds the top story reloads to a different story. I end up having to wait up to ten seconds to even begin reading, and after a jarring experience.
I really love NYT and want to support it, but the iOS app is sub-par, especially when compared to the Washington Post app. I read both daily, but find myself always reading the WP first because the app experience and news layout is so much better. The NYT should be able to do at least as well, but the app is chronically a laggard. I’m boggled that an organization as large, esteemed and technically savvy as the NYT cant get this right and actually lead all the others. I actually worry about what it implies for the organization’s success, because I want it to succeed. If I ever have to reduce my subscriptions to only one major news organization, at this point it would be the WP. It would have been the NYT two years ago.
Snootyroo - Missing a few KEY features
Love the content on here, I wish there were follow or favorite feature so we can follow/favorite a specific writer, get notifications for when they publish a new article, have a link to their work, or something like that. This would also help in writer exposure as well users can easily refer back to previous articles by them. Also, I love the bookmarks feature, but if there were a way to separate bookmarks into different folders, playlists, or categories, that would be great. I would let users easily index and access any old bookmarks they’ve saved without having to endlessly scroll through every bookmark they’ve ever saved. Newspaper readers typically subscribe for years, imagine the amount of bookmarks they save per year; please give us a folders feature. I don’t know if these features are available on the browser version but they are not in the mobile version. This app has great content but lacks user individualization.
Angeleno99 - Completely miserable app - No dark mode!
It is simply inexcusable that the New York Times has not taken the time to develop a dark mode for its app. There have been requests for years. All falling on deaf ears. This is not a stylistic preference, but I need for people who cannot because of their medical conditions, stare into a blinding light. You would think that the New York Times would care about this and make a change. Update the app. How hard can it be! I’m a big fan of the New York Times as a news service, but this lack of consideration is just outrageous. Hey New York Times, listen to your people! I am now getting my news from other sources, that have dark mode, like the Los Angeles times, because the New York Times has simply failed to listen to my cries, and the cries of many others, who are asking over and over and over and over and over and over and over again to have a dark mode. You’re going to lose subscribers New York Times, and all because of this? If the situation is not fixed in the next couple months, this will go viral. Please just fix it, or people will exit.
Robert Ryan - No dark mode; primitive search capabilities
The lack of dark mode is an anachronism. As someone who checks the news late at night and early in the morning, the lack of dark mode means that I simply go to other sources of news. I’ve even uninstalled NYTimes on the iPad that I use in bed. Seriously, get a dark mode. This feature has been part of iOS for over a year now, and it’s absence in the NYTimes app is a bit embarrassing. This app requires iOS 13 already, so there’s no excuse for not supporting dark mode.
Also, the search feature in the app is borderline unusable. The web search allows you to specify the sort order, filter criteria, etc. The in app search feature offers none of this. It’s crazy that when I’m searching for news (with an emphasis on “new”) and the search results are an incomprehensible listing of old articles. So the “I saw an article a few days ago about x, let me find that article again” is practically impossible to do in the app.
SuperAqua22 - Love the Authenticity
I listen to and appreciate The Daily almost Daily. I love the clarity, the insight, the journalistic deep dives and professionalism but the thing I like best is when Michael and his team laugh, make minor side comments or open up, letting us hear the sometimes imperfect process of how the podcast gets made.
The episode of Oct 18, 2019, “The Week Diplomats Broke their Silence” is one of my favorites because it was recorded in hallways and stolen corners of the US Capitol. The authentic sounds and banter make it more real, more alive. I listened to every single name of the credits more closely than ever because Michael read them while walking out of the US Capitol building, out of breath, while carrying equipment! I laughed when he uttered, “Thank god for automatic doors”, most interesting credits ever!
It’s also remarkable that they wrapped at 9:45pm and the episode was cut and prepped and up by 6am the next morning.
Hurray for The Daily!
Sir Soggy McBottoms - Disappointing Experience
I am grossly disappointed with NYT. I held a very high opinion of NYT, believing that buying a subscription would be easy and that, if I ever needed to contact CS, it would be a pleasant, professional experience. It has not been either. My subscription apparently hasn't been honoured and when I tried to reach out to someone about it, CS was non-existent—I never got an e-mail back about my inquiry despite waiting several days for a reply... but I got an e-mail asking about my recent experience with CS and how NYT can improve. Isn't that friggin' hilarious.
I am just generally and genuinely shocked by how I've been treated by a news establishment of NYT's standards. I guess it was naive of me to expect a lot more. I will always be a fan of their journalism, the quality of which I think cannot be denied. But this whole experience has left me feeling so, so very frustrated and—above all—disappointed. I feel like I haven't been seen or heard at all by them. I just wanted so badly to enjoy their journalism and support an establishment I respect. But I feel left out in the cold.
Gaylagal2 - The ads aren't so bad, but the....
I've been a NYT subscriber for over 20 years and I love it! It always made my day seeing the NYT in my driveway, especially on Sunday. After moving to the country I had to start using the digital edition and it's really, really great.
This last update and new app could use a few tweaks. I do enjoy the layout and it's esthetically very enjoyable. And the ads, no big deal! You have ads in all print newspapers and magazines that you pay for, so what's the issue? They're not interfering with the stories so I'm fine with it. What I do not like is the fact you can't add or move more of your favorite sections to the top column like before. You can only move like 5 or 6 now. Really wish you'd correct that please.
But other than that I still really enjoy it and will continue to subscribe.
Californiadreamin' 2010 - Ads for paid subscriptions????
I quite understand the need to support NYT journalism with advertising on the paper version (which itself involves costs) and on the unpaid version of the news app/website. However, to bloat every single article viewed through a digital subscription with multiple advertisements is a true disservice to loyal subscribers. It is all the more disturbing because under previous versions the platform was ad-free and more complete (i.e. archive access?). Thus NYT digital subscribers now pay exactly the same amount each month for a service that has considerably worsened over time. The majority of other news apps do not include advertising in the “premium”/ paid subscription versions of their applications.
I have been a NYT reader for many years, and I am happy to contribute monetarily to the important journalistic work this paper does. However, there must be a better way, that is less offensive to the paper’s subscribers!
Please return to the previous ad-free approach for digital subscriptions.
Lowunit - Good content. Poor UI design
Great content. Used to be a great app
It’s essentially a browser for the Times, but the designers have unlearned what web browser developers have learned over the past decade.
The app constantly moves things around as you scroll, meaning you have to just sit and wait for it to update dynamically, while stories move up, down, left, right. It’s unusable during this update process, which could be several seconds, depending on your network connection.
Now they have moved the back button to the bottom. Do they really think they know more about UI design than Google, Apple, etc? My fingers are always in the more central part of the screen. Reaching up is natural - reaching down is not, especially since your hand covers the bottom area. You must back up your whole hand to use the back button, which is very awkward.
It’s clear the app developers are not experienced enough to out-engineer the likes of Google and Apple. What’s worse is they lack the wisdom to recognize that fact and it’s up to us users to gently rein them in.
Please change the update behavior so that it mostly happens behind the scenes with minimal screen updates. Also, move the back arrow to the top. Also, re-enable pinch to zoom for pictures. In short, make the app more like Chrome or Safari.
Thank you for your attention
Astromuse - Tremendous loss of functionality
The iPhone app has recently undergone a tremendous loss of functionality through their elimination of sidebars and pop-ups to allow you to go to the section that you want. You now have to endless scroll and scroll and scroll and scroll to the bottom for you to hit the section you want to read. It’s almost equivalent to being in a mall in the perfume department and wanting to get to another department and not only not knowing where to go but having to walk forever and a day to get there. I am not sure why the design department did this, but it is a bad move! If I didn’t love to NYTimes so much I would unsubscribe because now the app is almost useless unless you want the top 3 stories. Maybe most people only want the top 3 stories. But if that is so it’s a sad sign of our culture and the demise of democracy. Bring back the navigation that makes it so we do not have to scroll! Show that you believe that people actually READ articles other than the top 3! Believe in people again NYTimes!
Galaxor 5 million & family - Please stop “improving”
Why you find the need to keep moving things around is terribly irritating. This update now has the controls at the bottom of the page. And, I haven’t even gotten to the Sections feature to see how that has been scrambled. If you were interested in truly improving the app and user experience, wouldn’t you create a Preferences section where the user could set the reading or browsing experience to a style that suits oneself and never have to put up with these “improvements”?
One more thing…the little gift icon has an info balloon that informs us that now we can gift 10 articles a month for free. Being that the 10 articles a month rule already existed and was accomplished by using the send icon that was formerly at the top of the page, the addition of the gift icon seems like a gratuitous and confusing addition. As does the COVID icon. Wouldn’t that be in Sections?
Blythe deuigg - Good luck if you have billing issues
I had a subscription for over two years. Subscribed thru Apple and paid via Paypal as I have with lots of other apps. Their app updated and it logged me out then gave me an “unknown error” when I tried to restore the subscription.
Thus began the customer service nightmare. The chat is useless. The customer service people will mark you resolved and basically “hang up” on you. I escalated to email and I emailed them screenshots showing the account, error, my Paypal account, apple ID, etc. they could not glean the necessary info to fix my account from any of it. Latest person told me she could not resolve the issue via email and sent me back to the chat who said I have an empty account with no subscription. I went to Paypal and cancelled the monthly draft there and reported it as fraud to my bank.
Worst customer service I have experienced online in a long time. A shame, because I enjoyed the journalism but the customer service experience was completely and utterly useless.
JerryJerome - Latest Update Ruined App
They have huge ads that fill the entire screen. It’s annoying to see over and over again an ad for someone called Ezra Klein and his podcast.
I liked the previous version and used it a lot. Most previous updates were minor improvements. The latest update though completely redesigned the interface. It is an absolute mess. Looks like something designed for the attention span of a 2 year old. Looks like streaming conscious to me. I actually stopped using it and have gone to the Washington Post instead. If they do not fix this, they will see a decline in subscriptions. The Post solved this problem by having a “classic” version of the app that looks just like a print newspaper, in addition to an app specifically designed for the iPad. They need to either fix this or come up with a version that has the look and feel of a actual newspaper.
Dfsimon - A Huge Step Backwards No longer
It took the Times a while to fix all the problems with the new app, but now it is excellent. They have remedied all the issues I identified in my initial review. Thanks for listening. The app now mirrors the excellent layout used in the web page version.
The Times thinks this is an improvement? They would be sadly mistaken. I subscribe to the Times to read journalism. The new app blows up photos so that less content appears on the main page. On the old app, I can scroll through the entire paper and pick out the most interesting articles by section, just as if I were reading the physical paper. Now just a fraction are on the main page and they are completely disorganized. Please don't phase out the old app. The new one reminds me of New Coke.
S capone - Lousy — just use the browser version
They keep redesigning this app and every time it gets worse. It completely disregards my preferences in the “For You” section, giving me articles from sections I have zero interest in, and never posting articles from the few ones I specifically check. The “Manage Your Interest” section throws back errors when you try to change them. There is no section exclusively for visual art & design like on the browser version; the app’s Art & Design category is larded with articles on TV, books, movies etc — topics that already have their own exclusive sections. Numerous little frustrations in the navigation like that have driven me to finally delete the app and just use a browser.
On the plus side the app works smoothly and the interactive features aren’t buggy. I haven’t noticed a huge problem with the ads like others here are complaining about. No problems with the functionality — my problem is simply getting to the content I want.
Kt_1818 - Where does the morning briefing go after I close the app?
The app makes it very difficult to find the things I’m looking for. Specifically, if I was reading through the morning briefing and then close out of the app to return to it later, I can no longer find the briefing. It used to appear at the top of the “For You” section, but that is not the case anymore. At least, it does not appear there after I’ve already opened it. The constantly changing interface of the app makes it confusing, and I wish there was some sort of tutorial released with new versions to show you where things have been moved to. Also, the “Saved for Later” and “Recently Viewed” sections do not show up in an intuitive spot — I would expect them to be under “For You,” not “Sections.” After the latest update, I had the hardest time finding these things. Please make the app more intuitive or just stop changing things around so we can at least keep track of where everything is.
9oue - Offline Viewing Problems
I used to love this app because it enabled you to save the “paper” for offline viewing automatically. Now the only way to save articles for offline viewing is selecting them one at a time, a cumbersome process. Worse now, the majority of articles are being curated under the banners of “Daily Briefing”, “Live Update”, or one article will lead to a string of articles under the same topic all of which do not preset the option to be saved for later; or if they do it is a 50/50 chance of whether it works because it will look for an internet connection prior to opening the article. This app has become very frustrating for me as a travel a lot on airplanes and and ever increasing number of daily articles are unavailable to me in an offline viewing mode. If this problem gets fixed then immediately back to 5 stars.
Eawinkl - The iPhone version is maddening
As one scrolls down through the list of articles, huge, repetitive ads that often dwarf the times article content locks annoyingly appear. Click on an article, and when you return to the list you are in a completely different place as the banal ads have refreshed and are of different dimensions. You then need to re-scroll through the list of articles and ads to find where you left off. Maddening.
The iPad app is not as afflicted as it resembles the physical newspaper front page and returns to it after you’ve read an article. It’s the iPhone version that is almost unusable.
Find a way to return to exactly the spot you departed from when reading an article. This should be app development 101. And for heavens sake, if you insist upon littering my expensive paid subscription with silly ad content, make them less obtrusive. There is no way I’m going to click on any of them anyway.
MKK0814 - Bug preventing me from using my subscription
I generally like the NYT app and use it to read my news daily, but I got a new phone and now can’t restore my subscription. Every time I try the app crashes. I have deleted and reinstalled the app. I have updated my iOS. I have shut down and restarted my phone. Nothing works, and I can’t read the articles I have paid to be able to read. I have reached out to the developer through email and through the “report a bug” feature in the app and gotten absolutely no response. Very frustrating, and I’m about to discontinue my subscription if they don’t get it fixed.
[Finally got a response. Apparently my new phone was trying to log me in under a different email address than the one I had subscribed under. Still doesn’t explain why the app crashed every time instead of telling me there was no subscription associated with that email address.]
Michaelant - The content is king; the app could use some work
The five stars are for the New York Times content.
Here, however, is how bad the app experience is - I checked, and I’ve been holding off on updating for six months. I scan recent reviews to see if people say the intrusiveness of the ads has been toned down any. Nope.
Apparently the latest innovation is full screen video ads. I don’t get those, thankfully, so I’ll just stay where I am. I have an iPhone X, which is plenty fast still for everything else I do, but I also get the ads that make the page jump up and down and you lose your reading spot. Not a great experience.
I will say however that MAYBE it has gotten better very recently. I checked a couple articles just now and there were only two ads. When I’m accustomed to seeing so many ads that it’s nearly impossible to position your scroll without at least one ad onscreen at all times. So, I’m hopeful the NYTimes has heeded feedback. Two ads is entirely reasonable, and something I would readily accept. Fingers crossed. (I’ll even take more than two! Just give me some breathing room where I can read a scroll’s worth or two without interruption.)
Foomjoom - Naive/unproductive UX design decisions
The recent update took away the shortcut buttons at the top of the Today page. What replaced the shortcut buttons? Hundreds of empty useless white pixels of course!
For me these were the most used features of the app as they took me directly to the columns I read every morning. Now I have to either do a full search (results not great) or pan/scroll all around the For You or Sections tabs to find these items amidst the sea of everything else, two things that used to be a touch away every morning.
I would have expected the shortcuts feature to be expanded since its great, the decision to remove it (confirmed in a chat with NYTimes support) is astonishing.
BTW the app has always had lots of loading issues, frequently starts jittering content wildly on the screen as I scroll (sometimes keeps jittering after scrolling requiring a kill/restart), paints the iPad screen as if it’s a small iPhone sometimes then fixes itself if I rotate to Portrait mode and back, these glitches are a nuisance prompting me to always kill/restart before reading the morning news, not the end of the world but a bad look, and definitely no better in the most recent version.
I’ve generally overlooked the rabid glitchiness of the app because it had been great generally for reading news.. not so much anymore and heading in the wrong direction.
I have an almost new iPad running iOS 14.4.
Random3793 - Clunky and bloated
I have been reading the New York Times since Junior High, I would pick it up at a newsstand on the way to school. I have been a digital only subscriber for the past several years. I really dislike the app, for its purpose, to read the news, it is too bloated and unresponsive. Nearly 770mb to just read the news? It freezes when trying to load ads; which brings up the issue of ads, how did we get to the point of accepting these types of ads on top of a subscription. I rather have the option of having a text only app which is lightweight and unhindered by their ad strategy.
Finally, it does seem that they are behind the curve, they seem a bit stuck in the neoliberal world of the 90s. And don’t do nearly enough to to address the real root causes of certain specific issues. However judging from the comment sections of many articles, perhaps that is to be expected. A lot of talk, but few willing to walk the walk.
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Ajay Shastry - Can searching and reading editorials be made easier?
I don't need to comment on the world class journalism or the excellent general layout of the app but can searching for and reading editorial articles be made easier in the app? The best solution would be to tag editorial articles in the opinion section. However, I don't mind searching for it using the editorial keyword in the search box, but if the results could at least be sorted based on the most recent articles first, that'll make the experience even better.
Thanks and keep up the great work!
Verbs34 - Love the NYT but not this App
I’ve been a subscriber for a couple of years now, and although I love the NYT, this app just isn’t up to scratch. This is surprising, considering how good the actual journalism is and that it’s probably the most well renowned newspaper in the world.. I really wish it was easier to navigate between articles, and not have to press the ‘<‘ button about 15 times every time I want to get back to the Home Page. I also think it should be easier to search by subtopic, and just generally look through the different sections. It almost seems like it’s a square space version of an app… with really basic navigation capabilities. I’m from Australia, so I’ve never actually read a hard copy paper from them, but I’m assuming there are regular sections/ features… it makes sense to me to have those headers laid out very clearly for people to navigate to. You should be able to search for key terms, major features, journalists and news topics. There should be a “front page” button on the page so you can go back to the home page after reading a piece. Also.. why are there two share buttons at the bottom right.. one looks like a present and the other a regular share icon. I feel like someone just threw this app together and haven’t bothered to improve it, it’s a shame because it doesn’t meet the standard of the paper.
AndySyd - Latest update not user friendly
I’ve been using the NYT app for more six years. Great investigative, well researched journalism presented in a format that’s easy to review. However, a recent update shifted the back icon to the bottom of the screen. All other apps position tgis function at the top of the screen so you intuitively look to the top of the screen once you’ve read an article only to discover there’s no back button. The new location at the bottom of the screen also requires awkward and frustrating hand contortions to reach it each time you want to return to the home screen. The result is the I surf less than I use to and more recently I’ve found myself abandoning the app quicker than normal if I’m in a browsing mood as other news apps are easier use. Please put the back button back where it belongs.
Snappye - WARNING: subscription via Apple login does not work
Be careful attempting to subscribe by logging in to the NYT app using your Apple login (the “Continue with Apple”) button. I bought an all-access subscription this way, but received only the basic subscription. When I contacted the NYT help center, they told me they don’t have access to Apple’s servers and have no way to see what I bought, so they refused to fulfil the all-access subscription and advised me to ask Apple for a refund. Needless to say, I don’t have time to pursue Apple for a refund it will surely not provide anyway; my suggestion that the NYT withdraw the functionality to subscribe using an Apple login until it has fixed this issue fell on the help centre’s deaf ears. So the money is wasted.
I do not know whether the same problem would exist if you tried to subscribe using the “Continue with Google” or “Continue with Facebook” buttons, but I would advise against trying, lest you also lose your money.
Manishgh - Bad navigation!
Hey NYT. While I love reading the NYT, your updated app has upset the navigation on the app. Particularly the ‘back’ button. With the ‘back’ now moved to the bottom, this is truly annoying! Physically, it is natural and easier to reach to the ‘back’ at the top. This is also consistent with overall iOS experience where most apps put ‘back’ on the top. You are simply now confusing and annoying my mind as I instinctively reach out to ‘back’ on top and then cannot find it there! How did you reach this decision to move this from top to bottom? Please put the ‘back’ back on top!
PS: I saw there are quite a few other comments on this same issue. Seems I am not alone!
Noel OS - Fair content - but no dark/night mode
Content of the NY Times is improving again as it fact checks the explosion of lies coming from the current administration and trying less to pretend there are two legitimate sides to stories when there is a side based in facts and a side based on ideology.
As a practical matter, the app is well laid out but does lack a night mode which would be easier on the eyes for reading in the dark.
Bob7475848 - Crikey! The worst unsubscribe steps ever
The unsubscribe function is very difficult to find and cannot be accessed through the app directly. My mother had the same bad experience and got super stressed and spent over an hour until she accidentally came across the unsubscribe button.
It seems obvious that it’s set up in a way so that a certain percentage of customers will give up and end up paying an additional month or more of subscription. I have several other subscriptions with various vendors that are far, far easier to manage.
This issue alone has made it very unlikely that my mother or I will subscribe again and I will discourage others to do so. Great news and interface but terrible subscription management. I cannot overstate that. You’ll lose many customers due to this. For the first time ever I am leaving a review regarding this.
One final note. When I eventually got to the last unsubscribe step NYT offered me a whole year at $4 a month so I stay with them! I was like “NUP! I’m outta here”. Very poor business practice
VP Noname - Difficult to navigate between articles
The quality of the content is great. However as an app it doesn’t have the user’s experience as a priority. Older version of the NYT app allowed users to swipe from articles to article within a section. This function was taken away in an earlier update. Now one has to swipe back to the section homepage in order to select another article. The flipping back and forth is frustrating. Bring back the function to swipe between articles please.
Itsatrexyall - Lacks Basic Features and Apple News Support
Amazing content let down by a poor user experience. Missing key features like dark mode support, search, most UI and content customisation, etc…
This could be solved by allowing paying subscribers to access their NYT subscription through the native News app, which has significantly better features and design. NYT is the only subscription I have that intentionally doesn’t take part in the Apple News ecosystem.
DgTNgn - Good app! Dark theme needed
Overall this is a good app, and there’s nothing bad about it. However, I would love to have an option to turn the articles into dark mode, since I prefer to read a bit before going to sleep!
AlphaFoxtrot123 - Awkward functionality with new release
Love the Times, great writing, been using the app for more than 5 years now and it’s improved over the period. But the recent shifting of the back button to the bottom of the screen feels like a design flaw. Fingers live on the top of the hand, which makes pressing back a breeze when that functionality is at the top. Being at the bottom means an awkward hand contortion and I’m often peering to find the button. Making it user defined would be ideal.
Eclecticc - Navigation on bottom a failure
It’s already so difficult to search for specific articles on the home page- you have to go to the For You section. The new navigation bar at the bottom is different to other apps and is not intuitive. In addition, you now need two hands to read- I used to be able to navigate w my thumbs - the awkward position means I need to use both hands. Not sure why the changed it- it’s not for the better.
Xpuserpjc - Latest update killed commenting
...and recommendations on article comments. I read the NYT on the iPad because, you know, that is where the app resides. In the recent past I could easily comment or recommend comments. Over the past week or so, I consistently see “unable... please try again later.” I mention it here in a review because nowhere in the app is it possible for a subscriber to end feedback or get help with an issue. Do better.
Brinskyn - Living in Australia, so far from my first home...
I read the NYT daily and feel connected to My City and to the USA. The Times’ reporting of world events keeps me informed. I appreciate how easy it is to share editorials and well-researched reports with friends and family around the globe.
Grateful in Melbourne
JWashingtons - Latest update makes save article function N/A
Content wise, very good.
But the latest update has made the ‘save article’ function not available when I am scrolling. The app was much better with the save function in the top right corner of the screen. Please fix this for better user experience.
-basic101 - IAP Issue
A user can subscribe to two Basic subscriptions at the same time - the only difference is that one has a free trial and the other doesn’t. The promo offers the free trial while inside the app it offers subscriptions without a free trial
Maybe you should hide the subscription option inside the app if the user has signed up to a subscription already?
Bob Unknown - It’s not the greatest news app, but I love it
The Guardian is probably the pick of the bunch with news apps. The NYT app is nothing fancy, has no real bells or whistles, I’ve always found their headline font kind off odd too... but I love the quality of writing and commentary, it is the NYT after all.
310shan - Awful subscription model
In order to cancel your subscription you have to call up and speak to multiple people telling you not to cancel. Especially awful for international customers who need to call up in the middle of the night. Was considering taking a break for a few months but now I will definitely never be resubscribing after having to jump through all these ridiculous hoops. Buyer beware.
Straty01 - Too much video advertising distracts from articles
I have subscribed for a month and will not be renewing. Every article has a barrage of video advertising which only detracts from the reading experience. I have nothing against advertising and understand that newspapers need to make money but this is ridiculous. As a comparison I also subscribed to the Age newspaper and love it because it is an true digital newspaper whilst the NYT feels like a collection of articles smattered with video intrusions.
Cel190 - Can’t download app without paying for a second subscription
I subscribed to the NYT on their website, paid, and now I can’t download the app to access it and log in without Apple trying to charge me $21 to download & subscribe!! Just let me download the app for free and log in, and THEN ask about subscriptions! Such a terrible model and if I can’t access the times on my phone I’m not going to bother - unsubscribing asap.
Keeganthomson - Some options about listening to podcasts in the App?
I’m a big fan of everything NYT but it would be great if there were some formatted method for listening to the amazing podcasts being produced by NYT.
Strongdom - New format is annoying
The recent update means you can no longer swipe through your favourite, saved sections. Instead you have to keep clicking back and forward through screens, which is a crappy user experience. Really odd change.
EGM230295 - Do NOT Subscribe
I live in South Australia, and subscribed to this service to access an article for a university paper. The process of unsubscribing is so complicated - instead of giving users the option to tick “unsubscribe” it is expected you call a service centre? It’s 2019. I just want to tick a box and know I will no longer be paying for a service I don’t need or make use of. Stop making it purposely difficult to suspend payments. Disgusting.
SammiSmile1 - Dark mode needed
Love the simplicity of this app. But really wish you had a dark mode for my night time reading. Even with my screen completely dimmed the app is too bright.
Iphoneuser68473838393 - Good journalism but...
Great stories and content but... the app’s ads cause freezes or glitches.
Also when I tried to cancel my subscription, which they claim you can cancel at anytime... I was not able to without having to email support, which took days to get back to me only to tell me they couldn’t cancel my account.
I_heart_waffles - Excellent
Obviously one of the most trustworthy news sources in the world. I just don’t know why they won’t introduce dark mode for night reading!!!
KT2340 - Couldn’t login so had to cancel subscription
I’ve been a subscriber to the NYT for years. But over the past few weeks when I try to use the app it keeps trying to force me to join up and provides no option for me to login with my existing ID.
Since I can no longer access content - I’ve had no choice but to cancel my subscription.
So long NYT.
Mijjb - Stop pestering me to use the app
Hey NY Times, I’m giving you one star because when I use a browser to access the paper online, you keep pestering me to use your app. STOP IT! It’s my subscription, I’ll access the paper anyway I want. I don’t want to use your app, do you understand? Are you listening? Or do you intend to steamroll your subscribers?
Distfm - Great app
It's nice to have all the visualizations and multimedia on the go, but it's even better that the app doesn't hitch or crash trying to display them!
Jk12jk34 - Subscription service
Unable to cancel subscription service without calling or talking to a chat bot.
I’ve been receiving constant messages from nyt even after cancelling subscription multiple times on the chat service.
The app continues to make automatic payments despite cancelling service.
Willrc91 - Too many ads
For someone who is a paying subscriber, the amount of ads that are displayed whilst scrolling down each article is intrusive and cheapens the NY Times brand. Moreover, it is frustrating that as a paying customer I am still bombarded with so many ads!
Nicks1961nr - Annoying email grab.
Every time one opens the app, several times a session, there is the consistent and annoying pitch to make an account. I refuse to hand over my email just for a couple lousy perks. Yet there is no choice and the barrage continues, making this app a cheap and distasteful experience.
Kitescantfly - Great reporting, far too many ads
Fantastic, in-depth reporting, weighed down by an absurd number of ads (especially considering I’m a subscriber). Getting an ad – trashy, piped-in ads from Google, too – every few paragraphs is over the top, no matter how good the work is.
Seanofperth - Poor Search Function
Please improve the search function. There is no way to filter searches, making it impossible to find articles on the app.
Segalecarl - Lost subscription
I subscribed some 2 years ago through iTines. Since installing the app on a new iPad in March 2019 the app no longer recognises my subscription (valid to November 2019) on either my iPad OR iPhone. Response from the help email was to ‘subscribe again’ Pay again for something I’ve already paid for?? Thanks for the invitation but no.
Weshill78 - Very difficult to cancel international subscriptions
Very difficult to cancel subscriptions, which lets down the whole ‘brand’ of nytimes. Purposefully difficult, thus manipulative. If it was easier I would give them another go on the future. But it isn’t, so I’ll try other news sources now.
Jack Stepney - Subscription model broken
The journalism is first rate but if you are silly enough to subscribe outside of the app, the app doesn’t let you link to that account. Add all the other comments in here about subscriptions and I would be very wary of this app. Pity though because there are articles here worth reading.
Iamhasibrahman - Review
I would start with a background .
I specialise in customer need & solution architecture. Therefore, I’m writing this review with both of the hats on.
First, you need to work on how you display your advertisement. It’s distracting. Not to mention, yours is paid app. Why would an user needs to deal with distracting advertisement for paid platform.
Navigation still not up to the mark. We expect lot more from NYT.
Body font of the article should be slightly bigger.
Nested content - i.e smart living - sometimes doesn’t seem to blend nicely with the app.
Fps_beaTt - More display options
Needs dark mode. An app should have more options than the site viewed in-browser
JackB from Adelaide - Battery drainer at the moment
Needs an update to fix the battery drain issue when the app is running.
Other than that, the search functionality is top notch as are the curated For You sections and the broader topic list.
Great price too for Aussies and is the best news app around.
Too much editorialising though I suppose you can just not read those pieces!
MarkoTurner - With the presidential insanity looking no closer to closure
..the NYT gives me a daily dose of hope, that both the occupants of the USA and journalism as a profession, still have an iota of critical and independent thinking..
Tnhtnhtnh - App ok, content not so much
The app is ok. Seems to work all right. It does push some spam via push notifications but you can turn that off.
If the content was better in the paper, I’d give it a few more stars
Scott Rx - Section choice removed
The latest version of the app does not allow the user to change the sequence of the sections.
Using the app has become tedious so I use it less.
Please reinstate this feature.
SilkCharm - No Night Mode
I can’t find night mode? Or anyway to view an article in Safari instead in night mode? Deleted the app and went back to mobile Safari - hurts my eyes less.
Vgbvgb - Keeps crashing since last update
Please have a look into this issue.
CO 1987 - Jan09
Need the move editorial positions closer to the center. Need to be able to allow readers to give thumbs up and down like Apple news
Luweiwee - Difficult to unsubscribe
They made it very difficult to unsubscribe. You have to chat with them or email them to unsubscribe and even you contact them, they still will try to make you stay even you say no.
Wesser55 - Can’t comment on articles any more
Like other reviewers I can no longer comment on articles. As an International subscriber I am very disappointed with this failure. Please fix it.
Brilliantthings - Removal of landscape on iPhone is terrible
Recently the ability to read articles in landscape orientation was removed. This is a significant downgrade. I won't be reading many articles using the phone app anymore. Real shame.
Prepostra - The navigation system is terrible put it back
Seriously, did anyone actually test this lying on a couch.
Put the navigation back on the top please.
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RKD Canada - Needs an option to configure navigation
I generally like the app, but I find a recent change awkward to use on my iPad. The back arrow for navigating to a previous screen used to be on the top of the screen, but it has been moved to the bottom. I don’t mind if some people want it there, but I find it awkward. I would love to see an option to place the back arrow at the top or bottom of the page, as best suits the individual user.
I reviewed the app :) - Among the best!
I really enjoy the NY Times for the in-depth articles and analyses. Great app as well - smooth and easy to use. Keep up the great work!
Michelle0728_ - Ads are still there
Apps works great but the ads are very intrusive even for paid users
Kazperty - Remove ads sound for paid user
App is great. Content is great. In fact I’m a paid user HOWEVER I’m really bothered by the ads sounds playing without the option to turn the sounds off.... dispointing
Be more like The Guardian - Ads? Still?
So I finally get a subscription and I’m still seeing ads? Are you kidding me?
Garpinbc - Awful user experience
Content is great but the app is unusable. Ads blare music constantly to the point you can’t get through an article. There’s no setting to mute the ads. Don’t know which focus group in hell thought this was a good idea. Expected better from the New York Times.
Epic viking - I don’t get it
Not sure I understand why they changed the layout. I can still get top headlines. However, I have to tap on Sections button at bottom if I want to open any other section like Most Popular, Business or Tech. If I want to then go to another section, I have to repeat the whole process again. Very frustrating.
On my iPad, when you press the Sections button, you also get a blank screen. To have it list the sections, you have to press Top Stories button then the Sections button again. The iPhone version does not have this issue. There is also no option to reorder the sections the way you want it. I think NYT should fire whoever IT company they hired.
Thomas Cooper CA - Please add a dark mode already
I’m seriously considering cancelling my sub because the bright white all over the app. It’s too difficult on the eyes for long articles.
G perskreepers - Latest makeover is painfully slow
Used to be a great app. That is, until they decided to revamp it a couple of weeks ago. Now it is painfully slow to load stories. Takes over a minute to draw the entire list of stories on iPhone 7 Plus and iPad Pro. Shame. You’ve killed the golden goose. No point in having a subscription once you destroy the user experience…
InklesG - Too slow and bloated
In recent times the app has become incredibly frustrating to use on my iPad and phone—takes literally minutes to load pages. For breaking news easier to look elsewhere.
Andr T - Ads, ads, ads
Too much ads for paid subscription.
Zinbfdnriwnsgdmfkcidhs - New app is seriously BAD, no real newspaper experience
A subscriber of electronic paper since 2010, we went through several app-updates. The most recent one is the worst. What makes it real bad: I cannot swipe from one article to the next as I prefer to to go through the a whole section in that day’s newspaper edition. I’m forced to go back to the section’s main page.
Also, the app is compartmentalised in ways that will always update to the most recent edition. I activated the ‘don’t update function’ and yet it updates.
The tech department is really lagging behind in quality to the excellent journalism delivered.
M&M&A&M - It’s a downgrade
Please stop tinkering with the app. I’ve been a paid subscriber for years and every version seems worse. By eliminating the swiping you make it very annoying to continuously read through the sections. For better ideas see WSJ... :-(
Ddcarnage - Where is the dark mode?!
When reading in a very dark room, the lack of dark mode is really disappointing and makes the app useless. Much more comfortable to read in safari using the reader.
Klmatter - No dark mode really?
Long time subscriber. Please bring us dark mode!
Foryoda - Dark mode
Please implement dark mode
LeeX2 - It’s 2022. Dark mode.
It’s time. Please. Dark mode.
Szymonmf - Give us night mode
Every day there is no dark mode you cause climate change. Please stop eating my battery and burning my eyes.
Sharprichnorth - Great content, oddly underdesigned app
The content is extensive, wide-ranging, and generally excellent. The app is frustratingly, puzzlingly, minimally and poorly designed, making it a chore to access that content. The choices being made confuse me: for example, recently the navigation was moved to the bottom of the screen — except where it wasn’t. But probably the worst thing is that most of the sections are hidden away in a long and non-alphabetized list at the bottom of the “Sections” page. It’s a grab bag, an afterthought, that represents most of the content. To get to Books, for example, is a chore. And why can’t we users customize the navigation, or at least the home page, to some extent? This is perhaps one of the rare apps that is worse than its equivalent website, at least in terms of the navigation. Please consider a rethink.
31f - Frustrations and disappointments since the re-write
Review of Version 9.54 running on a 512Gb iPad Pro in landscape mode while offline.
It is frustrating to use the NY Times app while offline. In the past, I was able to read most of the articles without an internet connection, but recently most articles require a “Live” connection and now show a blank page and an error when accessed. I would download the articles at work before leaving for home and read them on the train, which lacks WiFi. What is even more frustrating is that you cannot tell whether the article is available on the iPad until you tap on it.
The new version has also broken other things. My larger-font settings are ignored in the main section so I have to wear my glasses to read the tiny font descriptions written in light grey, but the article body honours my font choice so I have to take my glasses off.
Navigating the app is inconsistent; sometimes the arrow to go back is at the bottom of the page and sometimes it’s at the top. You can sometimes swipe to go back and other times, you can’t.
In the past, I was able to sort the sections in the order I liked to read them, but now I can’t. When entering a section there is a “Something went wrong” error dialog. How is this message helpful to the reader? In landscape mode, the photos of the Most Popular section take up the entire screen; why?
Unlike the paper version, where the length of an article is visible at a glance, it’s impossible to tell whether an article is a thousand words long or full spread, double-page feature.
It’s a shame that such high quality journalism has to read via such a poorly designed app which is clearly a work in progress and has many shortcomings that need to be addressed before it rates more than one star.
Vhdjfhdhdjdjdhsh - Suggestions
This app needs customization options. Users should be able to choose what they see on their home page. The For You tab is useless as it is. If you want to know if a new article has been written about a topic you care about, you need to manually go to the Sections tab, scroll down to the bottom and tap every category. It takes three taps to even get the international section to load. Nonsense. However, I like the NYTIMES. Its editorial line speaks to me. And The Daily is a wonderful podcast: informative, measured, warm. No dark mode. I might not renew my subscription.
Ben87963753 - Doesn’t work offline.
They removed the ability to auto download content for offline viewing. I spend a lot of time in planes and need to be able to read the paper offline and I’m not about to manually select each article ahead of time. Cancelling subscription till the app is usable again.
Dusty17 - Lousy since updates
App most of time just no longer works! It freezes. It spins that it’s downloading a story I’ve clicked on but never actually downloads. Since the many recent updates this app doesn’t work. I’ll have to cancel my subscription because I’m not able to read the news stories!
Bizztraveler - Great app - maybe a “dark” mode?
I read the NYT at all times of the day (and sometimes night). Great journalistic work. The only thing I miss is a “dark” mode which would make reading at night more enjoyable.
NeilN - Horrible redesign
I’d really like to hear how the UI team justifies some of their decisions.
Pxt1 - Best news. Get dark mode.
Inexplicable why an app dark mode or system dark mode is not available.
Diana788 - Not user friendly
Terrible user design. Asked me for my interests but then does not organize “For You” by those interests. Why ask if you’re doing to make it so difficult for me to read the articles I want?
Mr_magooo - Almost unusable
Agree with other recent reviewers that app has become so glitchy and slow to load that it’s too frustrating use. Maybe it’s because of all the ads. I’m using an iPad 6th generation and iPad Pro 1st generation, which may not be the latest and greatest but they run all other apps just fine, including other digital newspapers. My internet and WiFi are fine, so that’s not the problem.
Have been patiently waiting for this to be fixed because I assume the developers must be aware of it. But it’s just been getting worse over the past few months, to the point where I’m regretfully considering canceling my subscription.
Gave it 2 stars because the design and user interface is pretty good, but that’s not much help when the performance makes it almost unusable.
Scrivener514 - getting laggy
I have been a subscriber for about 4 years, running on an ipad Pro that is about the same age.
As of about 3 months ago the app is getting very laggy and is..very..slow..to..load and arrange pictures and headlines. Usually I force-quit and relaunch it to get a faster load..ie once or twice a day.
Could be another example of apps that ignore hardware that is not brand new. My ipad is not steam powered but this app no longer runs properly on it.
Jkknyc - Crap
Up until a few months ago, I would have given the app a rating of four or five stars.
It feels like the Times rebuilt it and now it’s glitchy and really unpleasant to use.
The home page freezes on a white screen about 10% of the time. When it actually loads content, it does so haltingly so that the page’s content jumps around while you’re trying to scan it. Then it starts the process again when it refreshes after five minutes or so.
Article pages seem stable. So if you can get to them, you may not find this so frustrating.
But if you like to scan the home page periodically — I mean, it’s the home page of a content site, your entry point to everything inside — you’re out of luck.
Craigola L - Getting worse
Progressively over the last year this app has become slower and slower. With the latest update, only half the news stories appear. Sometimes exiting the program and restarting it works. Othertimes not. None of my other apps have this problem, so I suspect it is the app, not my ipad.
Still very buggy. Also, I really hate it when I am reading an article and suddenly the whole page shifts and advertising is shoved in front of me.
As much as I love the NYT, this app really needs improving.
Acid Caribou - No dark mode
I have dozens of reading apps, this is the only one that doesn’t have it.
Coldfrozenplace - Does not work properly
Does not scroll properly (content not visible), slow to load, freezes.
PiobaireT - Stopped working on my iPhone
My mornings used to include the regular read of the NYT on my iPhone. Not any more. Now I must open my computer which is not as convenient - hence it’s not now a regular part of my morning routine.
Please fix it ( the WP, Guardian and Globe and Mail work fine)
Soul Kitchen - Crashes since last upgrade
Great news service but since the last upgrade days ago, the app doesn’t work on my iPhone anymore, hence the One Star review.
BRichardE - Slow & Cumbersome
I have a few news apps on my iPad Air and the NYT app is, by far, the slowest to load. It regularly freezes forcing me to restart the app. They need to rebuild the app from the ground up with a focus on speed. What should take only a few seconds can take minutes.
Curtisisthegreatest - Clickbait and ads
Some of the headlines are becoming click bait and if I’m paying a lot for this I don’t know why there are ads...
Pete1406 - Update March 2021
Not sure what happened with this update. I am no longer able to organize my sections in order of preference. I do not want to see “Most Popular” etc first. Please fix!
Prjxpeic - Needs dark mode
App is good except there is no dark mode for reading at night. Please add dark mode.
Ralpine - Changes to the Sections Page wiped out all personalizations
This is an unwelcome change to the iPad app. The ability to sequence the Sections page according to my preferences is suddenly gone and the page is overwhelmed by the Most Popular entries at the top. Please reconsider this unfriendly restructuring.
Isagoodguy - Has become unusable
With average wifi speed and humble iPad, this app has become unusable. NYT needs to re-think page loading and ad bandwidth use. Would hate to cancel my subscription because of this barrier, but I’m close.
RyanC1990 - Dark mode
Please make a dark mode. The white is way to bright.
Robobinson - Dark Mode?
Please let me know if I’m just unable to find it in settings for some reason. Or add it and I will change my review. Thanks!
A.Scornix - Add dark mode
For the love of God! ADD SUPPORT FOR DARKMODE! this app is unusable after the sun goes down!
Raviluke - Dark Mode?
When all apps are making this switch, I hope you are also working to add dark mode.
Jacques2012 - Good content. Just not the best app
Needs dark mode . It’s blindingly bright in dark rooms and uncomfortable to read. Would also be much better if you could adjust the font size without having to resort to changing the phone wide settings. Such a pain.
The content is good though.
WolvesMoonNightShoes - Insulting
Showing ads *after* taking money from people is really low. If you insist on double dipping at least add a dark mode.
Dynamoroadslug - NYT is a daily miracle...but
This app destroys the magic with intrusive ads and click bait that gives it the appearance of a UK tabloid. Please lose the ads - or run one pre-read. And tell Harry’s I have a beard ;)
PSea - Saved for later
Please attend to the saved for later feature. Selected articles no longer save for later. It had been one of my favourite features. All my saved articles are gone.
The Petsh - Your President???
Throughout history, the “Newspaper” has played a major role in the future of the country it serves. What happened to the “New York Times”? You have a problem President who has managed to do what the British, Japanese and the Germans couldn’t do in 3 theatres of war. He’s responsible for thousands of Americans dying because of his inept leadership and nobody seems concerned. “Wake Up America”!!!
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