The New York Times App Reviews


The New York Times App Description & Overview

What is the new york times app? The New York Times app provides in-depth, independent, original reporting. Our breadth of coverage reaches well beyond news and politics, and it’s a deep resource for topics that touch our readers’ daily lives, including opinion, arts and culture, business, tech, wellness and much more. The app is free to download.

The world, reported.

Read, watch and listen to original reporting by 1,700 journalists in over 160 countries. From breaking news and live updates to investigations and cultural commentary, The New York Times app helps you understand the events shaping the world.

Alerts that you select.

Be the first to know with push notifications based on your interests. Get caught up with morning and evening briefings. Go deeper on business, politics and sports. Know what to cook, read and watch. And read the latest by your favorite columnists.

Unwind with the Play tab.

New word, visual and number games arrive every day. Wordle, Sudoku and The Mini are free to enjoy, while subscribers have unlimited access to Spelling Bee, an archive of more than 10,000 crossword puzzles and more.

Your interests, inside one tab.

For You is where we recommend news articles, magazine features, games and special collections with your reading habits in mind. Whether you have a few minutes or a few hours, this tab is a destination focused on you.

Subscriber exclusives.

Share up to 10 gift articles a month, even with nonsubscribers, in the app or online. And sign up for subscriber-only newsletters that go deep on everything from food, culture and climate change to parenting, health and politics. Plus, there’s more coming soon.

Today, at a glance.

Add The New York Times widget to your home screen and keep the latest headlines close by. Top stories will automatically refresh, helping you stay in the know throughout your day.


Enjoy everything we offer with a New York Times All Access subscription, which includes unlimited access to:

— Investigations, culture and analysis from News

— Word, visual and number puzzles from Games

— Recipes, plus advice and inspiration from Cooking

— Independent product reviews from Wirecutter

— In-depth, personalized sports coverage from The Athletic

See our subscription offers for further details.


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* Promotional offers for new subscribers only. Smartphone and tablet apps are not supported on all devices. News subscriptions do not include e-reader editions. Prices shown are in U.S. dollars. Other restrictions apply.

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App Name The New York Times
Category News
Updated 06 April 2024, Saturday
File Size 157.95 MB

The New York Times Comments & Reviews 2024

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Good but Saving Articles needs Improvement. Daily user of this app. Mostly love it. I use the little flag/bookmark on articles which I think is meant to “save for later” but accessing those articles is like it’s own version of a NYT Games puzzle. I would love a more robust and accessible article “storage” so I don’t neglect to read the articles that I started, got interrupted while reading, but couldn’t easily find days later (or forgot I wanted to read/finish). Also… was there a time when the iPhone app worked in landscape mode or am I crazy? And: how wonderful would it be (for readers) if they could reach out to an article’s author without having to have a Twitter account? Maybe that’s by design. I mean I for one know I hate email now. But I’ve tried to contact writers after an especially moving or inspiring article I read only to see my efforts disappear into the ether. Would love to see a way that makes communication more possible without worsening the experience for writers (perhaps impossible).

Slow. Complex. Hard to Use.. This app is slow to load pages and slow to scroll through pages. Advertisements always load first, and their fancy animations sometimes seem to bog my device down, preventing the rest of the page from loading. My device is a little older, but not so old that it is out of date. It is plenty speedy when using other apps. If the device is a problem, the app should compensate by loading simpler pages and a simpler interface. The app is complex. It is hard to find some articles and sections. It used to be easier to navigate, but an update made it less user-friendly. My theory is that the engineers who work on this app have gotten out of control, and are adding all the fancy bells and whistles they can, unconstrained by anyone who advocates for ease of use and speed. This used to be a great app, but it has been gradually going downhill for a while now, for the reasons noted above. The content is great, and I subscribe to the NYT to read their newspaper, but the decline of the app is pushing me more and more to read in a browser on a computer, rather than via the app. Update: today, all I see is a spinning activity widget. The app does not load at all.

Bug preventing me from using my subscription. I generally like the NYT app and use it to read my news daily, but I got a new phone and now can’t restore my subscription. Every time I try the app crashes. I have deleted and reinstalled the app. I have updated my iOS. I have shut down and restarted my phone. Nothing works, and I can’t read the articles I have paid to be able to read. I have reached out to the developer through email and through the “report a bug” feature in the app and gotten absolutely no response. Very frustrating, and I’m about to discontinue my subscription if they don’t get it fixed. [Finally got a response. Apparently my new phone was trying to log me in under a different email address than the one I had subscribed under. Still doesn’t explain why the app crashed every time instead of telling me there was no subscription associated with that email address.]

So annoying. I love The NY Times. Their app, however, is frustrating. It takes a long time to load all content. As you are skimming headlines and about to click on an article into which you want to dive deeper, an ad or image somewhere further up or down the page will load, and the article you were about to read disappears up or down the screen, with no indication as to what direction. You then have to scroll to find it again, during which time something else may load and throw you off the trail again. Or, you find the article and as your finger homes in on it, the screen reshuffles and you instead click on a different article, perhaps about the secret lives of dustbins or Wirecutter's favorite spoonrests for under $100, and you then have to wait for that article to load before backing out to the main page to resume your hunt for content actually of interest to you, and nab it before it flees. This happens multiple times every time I open the app. For the amount of money I spend on my unlimited subscription, it is inexcusable.

Ads for paid subscriptions????. I quite understand the need to support NYT journalism with advertising on the paper version (which itself involves costs) and on the unpaid version of the news app/website. However, to bloat every single article viewed through a digital subscription with multiple advertisements is a true disservice to loyal subscribers. It is all the more disturbing because under previous versions the platform was ad-free and more complete (i.e. archive access?). Thus NYT digital subscribers now pay exactly the same amount each month for a service that has considerably worsened over time. The majority of other news apps do not include advertising in the “premium”/ paid subscription versions of their applications. I have been a NYT reader for many years, and I am happy to contribute monetarily to the important journalistic work this paper does. However, there must be a better way, that is less offensive to the paper’s subscribers! Please return to the previous ad-free approach for digital subscriptions.

Where does the morning briefing go after I close the app?. The app makes it very difficult to find the things I’m looking for. Specifically, if I was reading through the morning briefing and then close out of the app to return to it later, I can no longer find the briefing. It used to appear at the top of the “For You” section, but that is not the case anymore. At least, it does not appear there after I’ve already opened it. The constantly changing interface of the app makes it confusing, and I wish there was some sort of tutorial released with new versions to show you where things have been moved to. Also, the “Saved for Later” and “Recently Viewed” sections do not show up in an intuitive spot — I would expect them to be under “For You,” not “Sections.” After the latest update, I had the hardest time finding these things. Please make the app more intuitive or just stop changing things around so we can at least keep track of where everything is.

Please Fix the Software. I love that I can have this app on my Ipad. I love having access to the interesting articles and also some of the games. Being able to read articles in a large font is wonderful because my eyes get fatigued when I try to read the actual hard copy of the newspaper. I have loved the Spelling Bee game. It was a little hard for me at first because the font was so small and I could not change it, but I could still get through. However, with the latest update, the font is now so huge the larger words run in to each other, making it difficult to read them. Not only that, trying to scroll through the word list from Yesterday is sometimes impossible. When it does work, the font is so large that some of the large words are cut off. Why even have a list if a person cannot view each and every word on it? Also, the Help section no longer works. One must scroll in order to read all of it but the scrolling does not work. So there is not much help here. Please fix this. It was not broken before the update so for now, I am giving the app only one star.

“Subscribe to read the article”. I love the New York Times , when I grow up my goal will be to get in the newspaper company. I downloaded the app today hoping it would bring me motivation and would give me a nice motto . I felt really good about this because it’s basically all I ever read . I decided to get in the app for a while and save some articles for later , some minutes passed and I had to subscribe to read the articles. I got so mad because I love the New York Times. I know I can still read the articles in safari but what’s the fun in that. Why do we need to pay to read articles anyway. It’s like having to pay a lot to get a newspaper. I understand a app is different but I have seen billions of other newspaper apps in which you don’t have to pay. The subscription is also too expensive , why have a subscription anyway. I hope someone reads this and makes a change in the app because seriously I’m crying in the inside. When I got the subscription thing I felt as if someone stabbed me in the back. It just feels like an excruciating thing , I really hope I can get this to be read so this trepidation stops.

Missing a few KEY features. Love the content on here, I wish there were follow or favorite feature so we can follow/favorite a specific writer, get notifications for when they publish a new article, have a link to their work, or something like that. This would also help in writer exposure as well users can easily refer back to previous articles by them. Also, I love the bookmarks feature, but if there were a way to separate bookmarks into different folders, playlists, or categories, that would be great. I would let users easily index and access any old bookmarks they’ve saved without having to endlessly scroll through every bookmark they’ve ever saved. Newspaper readers typically subscribe for years, imagine the amount of bookmarks they save per year; please give us a folders feature. I don’t know if these features are available on the browser version but they are not in the mobile version. This app has great content but lacks user individualization.

Completely miserable app - No dark mode!. It is simply inexcusable that the New York Times has not taken the time to develop a dark mode for its app. There have been requests for years. All falling on deaf ears. This is not a stylistic preference, but I need for people who cannot because of their medical conditions, stare into a blinding light. You would think that the New York Times would care about this and make a change. Update the app. How hard can it be! I’m a big fan of the New York Times as a news service, but this lack of consideration is just outrageous. Hey New York Times, listen to your people! I am now getting my news from other sources, that have dark mode, like the Los Angeles times, because the New York Times has simply failed to listen to my cries, and the cries of many others, who are asking over and over and over and over and over and over and over again to have a dark mode. You’re going to lose subscribers New York Times, and all because of this? If the situation is not fixed in the next couple months, this will go viral. Please just fix it, or people will exit.

Worst app on my phone. This app is too expensive for the amount of glitches one constantly has to navigate- Scrolling is always stuck-the bottom half is always missing -except for the ads and the games section at the bottom. Also I watch a lot of movies and series -so I like to read the reviews-however NYT reviews don’t turn up in the search unless they are recent releases and if you search for a review via Google-you only get a minimal amount of “free” reads before it locks you out and says that you have to subscribe to the NYT to read a review any further-but I DO subscribe-and there’s no option to enter my info-so access to entertainment reviews that aren’t current-doesn’t exist-I’ve contacted support about this but no answer has been offered- Soooo ya the most user-unfriendly subscription that is on my phone P.S. I don’t understand why access to the recipes is an additional charge for subscribers when you can just Google the NYT recipe and it pop rights up Thanks for the chance to rant

Ads+Poor Design = Unusable App. If I could rate this a ‘zero’, I would. Sadly, the user experience really is THAT bad. I’ve been using the Times app for several years, and while the journalism is as always very good, the usability of the app has degraded over time (both the iPad and iPhone versions). The website version is better, possibly because everything loads so much faster, and navigation with the larger screen real estate is better, but it’s still ad-heavy. I know it’s tempting to push timelines on app development, and it can be challenging working with the 3rd party developers I’m sure have been used here. BUT, proper user testing is a MUST because if it’s not done right you’ll damage your Equity. Not just the Equity of the app, but the NYTimes equity - because apps are now the face of many organization! And for every low-rated review there are at least 10 or more upset users! Most don’t bother to write a review, and potentially a decent fraction will leave as subscribers. I want the Times to succeed - we desperately need good journalism in these times. Please read and heed the (low-rated) reviews on this site; don’t just look at the numbers!

Latest Update Ruined App. They have huge ads that fill the entire screen. It’s annoying to see over and over again an ad for someone called Ezra Klein and his podcast. I liked the previous version and used it a lot. Most previous updates were minor improvements. The latest update though completely redesigned the interface. It is an absolute mess. Looks like something designed for the attention span of a 2 year old. Looks like streaming conscious to me. I actually stopped using it and have gone to the Washington Post instead. If they do not fix this, they will see a decline in subscriptions. The Post solved this problem by having a “classic” version of the app that looks just like a print newspaper, in addition to an app specifically designed for the iPad. They need to either fix this or come up with a version that has the look and feel of a actual newspaper.

Great Content, Terrible Ad Tracking. UPDATE: I tried the app again, thinking maybe i was being too harsh. Nope, the advertisements are actually worse now. meaning, there are more ads now then there were when i wrote the below review. I actually showed this to a friend who was amazed this is a paid subscription. The same animated ad is inserted between every 3 paragraphs. Honestly, I would pay MORE if the ads would just go away altogether as they completely take-away from the reading experience. Just charge me more so I can read the news in peace please. Original Review: As mentioned by many others, the content is the best in the world. Unfortunately it is served alongside insidious ad tracking that follows one from the web and into the app. Expect to see the same ad inserted between every 3rd paragraph, over and over and over. I hope you liked that book you searched for online because you will see ads for it all day using this app. Creepy, and unnecessary for a newspaper, especially one that writes article against "super cookies and advertising platforms". This is a paid subscription, not a free product. I expect no ads, or at the very least, less of them. I'm keeping my subscription to the best newspaper in the world, but i'm deleting this app and will read online, where I can block the ads and receive a much better reading experience, which of course is the point.

Functional app. But no way to follow columns.. Very functional app (more buggy lately on my iPad, but a minor annoyance). I appreciate the varied views (Today, Sections, For You). Nonetheless, I read NYT digitally only, almost always through my ios app, and I feel I miss a lot of what I’d like to read because of this. I dutifully read the front-section national & intl news, skim op-ed headlines, but I most look forward to other sections (esp science, books, education, and cooking). I wish I cd follow particular columns, which I miss frequently and end up needing to search for. For example, I often miss the biweekly Crime books review: though I look at the Books section 2-3 times each week, I rarely see that column in the stories that appear. Trilobites shows up often in the For You feed, but I often discover other recent pieces only in end-of-article links. And I dislike the sometimes out-of-publication-date order of articles in Sections view. Where are the small stories on the book biz, the aforementioned Crimes book column, the book comic? I don’t understand why I see them only intermittently. Recently, I often skip the Today view and go to Sections—Today’s Paper to see everything. Sort of a pain to push through the default layout, then (the bug that never goes away) do the required bounce to Sections, then to another tab, then back to Sections to get the display to appear, then finally open Today’s paper.

Please see how the WSJ does this. There's a reason newspapers are called periodicals. Ever since the Times started trying to publish electronic editions, the software keeps getting worse, jumbling articles together in a random way, with no hierarchy or discernible structure to the daily editions. Stories from yesterday. Stories from the day after tomorrow. Stories that jumble old and new together, so you can't tell if you've read them before. The web has allowed wonderful enhancements like videos and instant updates for newspapers, but the purpose of daily periodicals has remained the same for nearly three centuries. Earth to NYT software department: read the prior sentence. The WSJ was equally bad, then descended to an uncharted level of reading torture so astoundingly horrific it caused a rebellion. Within a week, they came up with "WSJ in Print", which is exactly what the Times should do. The Journal still offers the horrific version, too. Wounded pride, I suppose.

Disappointed. Used to love this app but various “upgrades” over the years have degraded the app. The most recent was to relocate the “back” button to the lower left from the upper left. This is a horrible location for use on an iPad in landscape mode and isn’t much better on an iPhone in portrait mode. Given that 90% of the population is right handed and that, as far as I know, most people have thumbs directed upward when holding a phone or tablet, moving this critical button to the lower left makes for a very awkward and non ergonomic movement. I am clueless as to how this was supposed to “enhance” my experience with the app. I’ve despised it from day one and continue to do so. I also echo other’s criticism of the constant “adjusting/movement” of text, stories and pictures as new ad content loads while you scroll down, thus moving a story or picture you were focused on out of your field of view. This is very annoying when you’re about to click on a story to read the full article.

Tremendous loss of functionality. The iPhone app has recently undergone a tremendous loss of functionality through their elimination of sidebars and pop-ups to allow you to go to the section that you want. You now have to endless scroll and scroll and scroll and scroll to the bottom for you to hit the section you want to read. It’s almost equivalent to being in a mall in the perfume department and wanting to get to another department and not only not knowing where to go but having to walk forever and a day to get there. I am not sure why the design department did this, but it is a bad move! If I didn’t love to NYTimes so much I would unsubscribe because now the app is almost useless unless you want the top 3 stories. Maybe most people only want the top 3 stories. But if that is so it’s a sad sign of our culture and the demise of democracy. Bring back the navigation that makes it so we do not have to scroll! Show that you believe that people actually READ articles other than the top 3! Believe in people again NYTimes!

Good luck if you have billing issues. I had a subscription for over two years. Subscribed thru Apple and paid via Paypal as I have with lots of other apps. Their app updated and it logged me out then gave me an “unknown error” when I tried to restore the subscription. Thus began the customer service nightmare. The chat is useless. The customer service people will mark you resolved and basically “hang up” on you. I escalated to email and I emailed them screenshots showing the account, error, my Paypal account, apple ID, etc. they could not glean the necessary info to fix my account from any of it. Latest person told me she could not resolve the issue via email and sent me back to the chat who said I have an empty account with no subscription. I went to Paypal and cancelled the monthly draft there and reported it as fraud to my bank. Worst customer service I have experienced online in a long time. A shame, because I enjoyed the journalism but the customer service experience was completely and utterly useless.

Used the app for years, less happy its current form. I have used the app for more than a decade. I haven’t always liked the layout, but I work around it to get to my favorites. The recent version has “Today’s news” and “Section” at the bottom that helps navigate. There is a huge amount of material available everyday, so navigating is crucial. Recently the news summary has disappeared from the top of the screen. I am sorry to see it go. My greatest complaint is that the current app is extremely dependent on a high quality WiFi connection. Previously I could download the day’s news, get on a plane or train, and go to airplane mode but still read the paper. No more! While I read the app is constantly updating. The text jiggles as it adds a photo or alters text. There are times it gets caught in a loop and the jiggle produces a blur of movement. So I have to close the app and start again. Some years ago the developers had allowed an old version to continue but eventually force the switch to the new app. I wish I could go back to that previous version as it was stable even when there were issues with the internet.

Lousy — just use the browser version. They keep redesigning this app and every time it gets worse. It completely disregards my preferences in the “For You” section, giving me articles from sections I have zero interest in, and never posting articles from the few ones I specifically check. The “Manage Your Interest” section throws back errors when you try to change them. There is no section exclusively for visual art & design like on the browser version; the app’s Art & Design category is larded with articles on TV, books, movies etc — topics that already have their own exclusive sections. Numerous little frustrations in the navigation like that have driven me to finally delete the app and just use a browser. On the plus side the app works smoothly and the interactive features aren’t buggy. I haven’t noticed a huge problem with the ads like others here are complaining about. No problems with the functionality — my problem is simply getting to the content I want.

Love the Authenticity. I listen to and appreciate The Daily almost Daily. I love the clarity, the insight, the journalistic deep dives and professionalism but the thing I like best is when Michael and his team laugh, make minor side comments or open up, letting us hear the sometimes imperfect process of how the podcast gets made. The episode of Oct 18, 2019, “The Week Diplomats Broke their Silence” is one of my favorites because it was recorded in hallways and stolen corners of the US Capitol. The authentic sounds and banter make it more real, more alive. I listened to every single name of the credits more closely than ever because Michael read them while walking out of the US Capitol building, out of breath, while carrying equipment! I laughed when he uttered, “Thank god for automatic doors”, most interesting credits ever! It’s also remarkable that they wrapped at 9:45pm and the episode was cut and prepped and up by 6am the next morning. Hurray for The Daily!

This App Desperately Needs a Night Mode Display Option. I love the NYT, so this mediocre rating is simply due to the usability/customizability of the app. There is no night mode, which just feels a little behind the times in terms of the various display options that have now become standard in most phone & tablet apps. I also personally wish there was slightly more customizability in terms of being able to block or hide certain categories of articles from appearing. For example, although we can choose what subjects we are interested in, which will then show up in the “For You” section, I would also love the option of telling the app what NOT to show me when scrolling through the main feed. For me specifically, I don’t like reading Opinion pieces and will never open them, so it’d be great for me in terms of usability if I could just have the app “hide” those when I’m scrolling through (or hide the entire Opinion section). Other people may never read the Entertainment section, or the sports section, etc., so perhaps they’d like to be able to scroll through the main “Today” section without seeing those. It would just be a nice, extra option that could continue to help shape the content to what each reader enjoys the most.

Missing Logical Enhancement. Review Update (Sept 2022): THANK YOU FOR ADDING DARK MODE SUPPORT!! As many other reviewers mention, great content. Unlike others, I don’t have an issue with where the back arrow is. However, it’s now 2022 and there’s still no support for dark mode! Why?! Do you feel that these blindingly white pages are just part of your look? For a traditional hold-it-in-your-hand newspaper, yes, but on an electronic device, no. It’s not a good look, it doesn’t make reading comfortable. There are plenty of reviews here that mention the lack of dark mode support and the desire for it to be added. More and more apps are adding support for dark mode, a logical, let’s make our app a bit more user friendly on the eyes, enhancement. It’s time for The NY Times to do the same.

Great news and cultural coverage, sometimes laggy app. Subscribers should not be served ads. We all know NYT is one of the best newspapers, if not the best - despite opinion being on the front page. My only complaint is that when NYT doesn’t like something, they can obsess over it and remind us constantly. Currently, these things are remote work, generative AI, and the Barbie movie. You will see a lot of “articles” warning us about these things. If you can see past that sort of behavior, they have great content. Real Estate, Arts, Cooking, product recommendations are all there and high-quality. Subscribers should not have to see ads in the app. The app hangs frequently and makes every phone I’ve used it on hot. I can watch it draining my battery in real time. This is an issue that needs to be addressed - it has been going on for years now and is a problem I’ve heard from others. The app refuses to respond to input for seconds at a time, randomly. Asking for a subscription fee and showing ads anyway is a very bad practice.

Find in article. Still waiting for return of your “Find” in article feature. Not sure why you removed it. Is it not possible to add a feature allowing your readers to search within an article? Imagine reading an article that references numerous names of key individuals, typically clarified early in an article by providing their full names and their context to the story. Maybe I’m not like most people in that I don’t memorize all that info up front. As the story reads on somewhere paragraphs below one of the earlier named persons is referenced by last name only. And I think, “who is this person? Oh crap no search or find feature in the app.” Now I have to scroll back up the article, losing my reading place, scanning for the name to recall who the person is so I can better understand the context. What a disappointment? How can we live in a digital news world and have news apps that do not provide to their readers one of the very first features we all found useful in the early days of the web, “search”. Come now? No excuse I think. Make our lives easier. Is there no “design thinking” inherent in your designs? Of no search maybe offer hypertext links to key names, words that pop up with the important context. That’d be awesome! Of course, I suspect that’s more complicated to implement than simple in-article search.

Naive/unproductive UX design decisions. The recent update took away the shortcut buttons at the top of the Today page. What replaced the shortcut buttons? Hundreds of empty useless white pixels of course! For me these were the most used features of the app as they took me directly to the columns I read every morning. Now I have to either do a full search (results not great) or pan/scroll all around the For You or Sections tabs to find these items amidst the sea of everything else, two things that used to be a touch away every morning. I would have expected the shortcuts feature to be expanded since its great, the decision to remove it (confirmed in a chat with NYTimes support) is astonishing. BTW the app has always had lots of loading issues, frequently starts jittering content wildly on the screen as I scroll (sometimes keeps jittering after scrolling requiring a kill/restart), paints the iPad screen as if it’s a small iPhone sometimes then fixes itself if I rotate to Portrait mode and back, these glitches are a nuisance prompting me to always kill/restart before reading the morning news, not the end of the world but a bad look, and definitely no better in the most recent version. I’ve generally overlooked the rabid glitchiness of the app because it had been great generally for reading news.. not so much anymore and heading in the wrong direction. I have an almost new iPad running iOS 14.4.

Only works sporadically, can’t zoom, not intuitive. I use a VPN (a mainstream, widely available one) and many apps/sites don’t load properly. NYT’s app is odd because it works occasionally, but not usually—I don’t know if this is because of the VPN or if the app is just bad (but it seems to have a bunch of positive reviews so maybe it’s just me?). When I click on a push notification, it opens the app but only goes to the last article that was open, even if it was several weeks ago. Not useful. Then, if I search for the story, it only sometimes loads. I usually end up just using the website or relying on the morning briefing newsletter (so why am I paying for a subscription??). Another annoying aspect of the app is that you can’t zoom in on photos—I find myself doing this a lot on the website because there are interesting things to see and the phone screen is so small; it’s always a frustrating surprise when I try to zoom on the app and nothing happens. Aside from those specific issues, I also find it a little confusing/unintuitive how to find specific stories. Maybe I should be able to answer some questions about what interests me, and then it curates my home page based on my self-reported likes and my past views/reads. I could then use the “sections” page as a backup. Obviously NYT is the gold standard of journalism, but I’m surprised and irritated every time I remember how bad their app is. The app does look nice—I guess that’s worth +1 star.

Offline Viewing Problems. I used to love this app because it enabled you to save the “paper” for offline viewing automatically. Now the only way to save articles for offline viewing is selecting them one at a time, a cumbersome process. Worse now, the majority of articles are being curated under the banners of “Daily Briefing”, “Live Update”, or one article will lead to a string of articles under the same topic all of which do not preset the option to be saved for later; or if they do it is a 50/50 chance of whether it works because it will look for an internet connection prior to opening the article. This app has become very frustrating for me as a travel a lot on airplanes and and ever increasing number of daily articles are unavailable to me in an offline viewing mode. If this problem gets fixed then immediately back to 5 stars.

Great journalism, mediocre app. Look, it’s The NY Times so the articles are generally thoughtful, abundant, and well written. The app, on the other hand, is just a spinning wheel half the time I open it. It needs to be redesigned with the size of the payload in mind. The today tab has become bloated with too much content which takes ages to fully load. The app seems like it tries to lazy load sections to account for this but given all the rich content (photos, videos, ads) and the short lifespan of that content it still takes a long to render the whole tab and the order in which things load seems arbitrary. On top of that, the containers can’t predict the height of the content which hasn’t yet loaded meaning the page height jumps around as content shows up. The information architecture either needs to be redesigned and broken into more more discrete sections to reduce the page size or the app needs to change the way it fetches content (e.g. using fixed height containers, making separate calls for semantic and media content to speed up perceived load time). This would probably have the second order effect of improving ad performance since the ads frequently fail to render by the time I’ve give up on the app loading.

Double Billed & Refuses to cancel my Sub. I have tried for more than a year to cancel my paid subscription and NY Times refuses to do anything. In fact, this month I was billed 4x my agreed rate of $4/month. I have been double charged every month ($8/month) for more than a year and this month I paid $16. I have called, used chat, logged in online to cancel yet every month, without fail, I’m billed again. I asked my bank to issue a stop payment and even that has somehow had not helped. Granted, the stop payment was issued only a week or two ago when I discovered the quadruple charge but that payment still managed to slip through and post to my account. I’ve read online that many, many people experience the same issue. How do they keep accurate accounting books when my single subscription of $4 is actually collecting at least twice that amount? I’m certainly not the only person with this issue so how are they working their books? I have no doubt that many more people are being charged but have no idea because just like me, it’s rather easy to overlook an $8 charge each month. It’s fascinating just how far NY Times has fallen in recent decades.

Terrible. The previous app was far, far better than the new one. Slow and inefficient to use (regardless of any claimed improvement in download speed). Simply mindless. For example, if you want to read an op-Ed that isn’t included in “Top Stories”, you have to click on “Sections”, which never works on the first try; go back to “Top Stories”, then click “Sections” again. This finally gives a choice of sections; for whatever reason, this back and forth process happens every time I try to use “Sections”. When you finally get to “Sections”, you click “Opinions “, which takes you to a list of opinions. But, often all you get is the opinion headline, with no indication of the author. (Yesterday, I don’t think any of the headlines had an associated author, today some do.) Ridiculous. I never want to be bothered with a Maureen Dowd opinion, but I never want to miss a Gail Collins opinion (unless she’s writing with Bret Stephens). Why make readers hunt like this for the info that they want? Didn’t have to do this with the prior app. Stupid, stupid, stupid. NYT might as well have hired someone to sabotage the app experience; sure as hell didn’t get someone to improve the experience. Disgusting!

Could be better. The NYT: Too many articles and opinion pieces are repeated. In fact—there are too many opinions and personal experiences. (Do you really want to know what someone is doing on their weekend?) Today, at least, when I clicked on The Weekender, elven articles were shown but I couldn’t’ access any of them (most were repeat articles). After listening to a song from a review article; a small white box appeared that I don’t know how to get rid of it. If you want to read the Times, the audio articles are not appealing and can be distracting if you are in a public place. Beware of the Wirecutter reviews, like most such evaluations, they don’t have a large selection of brands and may miss better products plus some of their evaluation criteria is too narrow. The coverage of Congress seems based on what is controversial and seldom reports on new laws that may be very relevant to business and/or citizens.

A Huge Step Backwards No longer. It took the Times a while to fix all the problems with the new app, but now it is excellent. They have remedied all the issues I identified in my initial review. Thanks for listening. The app now mirrors the excellent layout used in the web page version. —- The Times thinks this is an improvement? They would be sadly mistaken. I subscribe to the Times to read journalism. The new app blows up photos so that less content appears on the main page. On the old app, I can scroll through the entire paper and pick out the most interesting articles by section, just as if I were reading the physical paper. Now just a fraction are on the main page and they are completely disorganized. Please don't phase out the old app. The new one reminds me of New Coke.

Missing important feature. If you’re younger than 40, you can skip this review. I check the New York Times news feed on the app, or on my computer web browser at least once a day. It goes without saying that the New York Times reporters and staff do a great job reporting the news (well, great job most of the time). But a huge missing feature is the ability to view today’s paper in the format of the printed edition, similar to other American city newspapers Apps. I don’t always want the latest news, sometimes I just want to read today’s paper, and I want to view it in the format of the printed edition. Yes, the app does have a section titled today’s paper, and you can scroll through all the articles, and that format is perfectly fine for people that wish to view it in that format, but for goodness sake, on the weekend I really just like sipping my coffee and looking at the paper, in the old fashion format, even if it is on my iPad screen. Yes, I tried actual weekend home delivery, but where I live home delivery was pretty horrible so we stopped that. p.s. Good luck trying to find a location in the app that allows you to actually provide them feedback like this.

Good content. Poor UI design. Great content. Used to be a great app It’s essentially a browser for the Times, but the designers have unlearned what web browser developers have learned over the past decade. The app constantly moves things around as you scroll, meaning you have to just sit and wait for it to update dynamically, while stories move up, down, left, right. It’s unusable during this update process, which could be several seconds, depending on your network connection. Now they have moved the back button to the bottom. Do they really think they know more about UI design than Google, Apple, etc? My fingers are always in the more central part of the screen. Reaching up is natural - reaching down is not, especially since your hand covers the bottom area. You must back up your whole hand to use the back button, which is very awkward. It’s clear the app developers are not experienced enough to out-engineer the likes of Google and Apple. What’s worse is they lack the wisdom to recognize that fact and it’s up to us users to gently rein them in. Please change the update behavior so that it mostly happens behind the scenes with minimal screen updates. Also, move the back arrow to the top. Also, re-enable pinch to zoom for pictures. In short, make the app more like Chrome or Safari. Thank you for your attention

App Keeps Getting Worse. I really wish those responsible for this app would focus on delivering basic functionality for those of us who wish to read the news, rather than devoting so much energy to videos, virtual reality, and the like. I pay hundreds of dollars a year for my print subscription to the Times, and generally only resort to the app on days when it isn’t delivered due to a “production delay.” On those days, it drives me nuts that after recent updates, the last line of text before each ad is always partially obscured by the ad. It’s as if the Times has no respect whatsoever for its own reporters and the content they produce, let alone the readers who support them. Also, I have several iOS devices, including an older iPod Touch that runs iOS 9.3.5. It's very aggravating that this app basically doesn't work at all on that device, since the description claims it's compatible with 9.0 and above. The New York Times remains the indispensable source for Americans who hope to be informed about what is going on in the United States and the world. It is a terrible shame that this app doesn't do a better job of bringing the paper of record into the digital realm.

Disappointing Experience. I am grossly disappointed with NYT. I held a very high opinion of NYT, believing that buying a subscription would be easy and that, if I ever needed to contact CS, it would be a pleasant, professional experience. It has not been either. My subscription apparently hasn't been honoured and when I tried to reach out to someone about it, CS was non-existent—I never got an e-mail back about my inquiry despite waiting several days for a reply... but I got an e-mail asking about my recent experience with CS and how NYT can improve. Isn't that friggin' hilarious. I am just generally and genuinely shocked by how I've been treated by a news establishment of NYT's standards. I guess it was naive of me to expect a lot more. I will always be a fan of their journalism, the quality of which I think cannot be denied. But this whole experience has left me feeling so, so very frustrated and—above all—disappointed. I feel like I haven't been seen or heard at all by them. I just wanted so badly to enjoy their journalism and support an establishment I respect. But I feel left out in the cold.

Not as intuitive as it once was. The NYT is full of great and varied content, so this review is not about the content, just the app. They’ve made a few updates to the UI in the past few months, each making the app less intuitive. I used to view my history or saved articles a lot when I didn’t have time to finish reading a good story. This used to be easily accessible in a side menu. Now it’s way more hidden, and I have to click a bunch of times to get to it. I can never remember where it is. Also, the back button is now on the bottom of the screen for most articles, except when you view certain articles like through wire cutter. Everytime I want to click back at the top of the screen (where the back button is located on nearly every UI), it’s not there. Sometimes there is a back button at the top of the screen when you click on a link through the article. I clicked on this to bring me back to the article, but instead it took me to the front page. And then I couldn’t find the article that I was just reading. Frustrating! These are just examples and sound like small, nit-picky things, but when you are constantly trying to figure out where to click, it adds time and makes the app annoying to use. I wish the UI developers prioritized common sense changes rather than just making the app “prettier.”

Millennial going for print. I have been a New York Times subscriber for digital and weekend print edition for almost 12 years now. I have always liked their news coverage,opinions, articles about everyday stuff that I could believe could be so interesting, Mini crossword, and almost everything they publish. But in the past few years the online version has become addictive and the way they seem to do it is by taping in the outrageous feeling and then suggests more articles like it. It’s very draining to feeling that way day in and day out. I can’t believe I come back to get more of it. I feel some articles have become to click-baity. That should not be the way to customer engagement and keeping them there longer.I don’t like that my attention is being used this way by a product that I pay for. Weekend with the print edition is so much better no way going down a rabbit hole and can stay away from the comments. I feel I’m in more control of the time I spent reading print. But I guess print won’t last beyond a few more years. Sigh!

Please stop “improving”. Why you find the need to keep moving things around is terribly irritating. This update now has the controls at the bottom of the page. And, I haven’t even gotten to the Sections feature to see how that has been scrambled. If you were interested in truly improving the app and user experience, wouldn’t you create a Preferences section where the user could set the reading or browsing experience to a style that suits oneself and never have to put up with these “improvements”? One more thing…the little gift icon has an info balloon that informs us that now we can gift 10 articles a month for free. Being that the 10 articles a month rule already existed and was accomplished by using the send icon that was formerly at the top of the page, the addition of the gift icon seems like a gratuitous and confusing addition. As does the COVID icon. Wouldn’t that be in Sections?

The ads aren't so bad, but the..... I've been a NYT subscriber for over 20 years and I love it! It always made my day seeing the NYT in my driveway, especially on Sunday. After moving to the country I had to start using the digital edition and it's really, really great. This last update and new app could use a few tweaks. I do enjoy the layout and it's esthetically very enjoyable. And the ads, no big deal! You have ads in all print newspapers and magazines that you pay for, so what's the issue? They're not interfering with the stories so I'm fine with it. What I do not like is the fact you can't add or move more of your favorite sections to the top column like before. You can only move like 5 or 6 now. Really wish you'd correct that please. But other than that I still really enjoy it and will continue to subscribe. Thank you!

NYT can do better than this. I’m on a fast WiFi connection and an iPhone X with the latest OS. When I open the NYT app it takes 3-5 seconds to open. Then after another 3-5 seconds the top story reloads to a different story. I end up having to wait up to ten seconds to even begin reading, and after a jarring experience. I really love NYT and want to support it, but the iOS app is sub-par, especially when compared to the Washington Post app. I read both daily, but find myself always reading the WP first because the app experience and news layout is so much better. The NYT should be able to do at least as well, but the app is chronically a laggard. I’m boggled that an organization as large, esteemed and technically savvy as the NYT cant get this right and actually lead all the others. I actually worry about what it implies for the organization’s success, because I want it to succeed. If I ever have to reduce my subscriptions to only one major news organization, at this point it would be the WP. It would have been the NYT two years ago.

Wanted to love this app. Hated it.. This app loaded my phone with so much adware and tracking software that my phone would frequently crash and lag. I was confused about why my phone had gotten so much slower and less stable and then I realized theses problems only surfaced after I had downloaded the NYT app. I deleted the app and bookmarked NYT’s mobile site to my home screen instead and now the problems are gone. NYT is pulling some really shady dat collection and advertising tricks with this app, and the UI is terrible to boot. This app also has a bug that makes it very easy to accidentally click on ads. This is annoying because it minimizes the article I’m reading and redirects me to the webpage of whatever company’s ad I just accidentally clicked on. I really hope this is just a bug, and that the developer will fix it, but I can’t help but think that this “bug” positively influences the developer’s revenue for ad’s that are paid for on a pay per click basis, and that at best this means they have no incentive to lose money by fixing it, and at worst they are aware of it and using it to fraudulently extract extra revenue from their advertisers. Overall, I’m very disappointed with the experience this app provides. The quality of NYT’s content is well worth the $1/week subscription cost, but it isn’t worth all of the problems this app causes and the personal data/privacy concerns that come with this app are worrying to say the least.

When Dark Mode?. I read the NYT multiple times daily. I love the app and how it presents both plain text articles and rich interactive content seamlessly. I’ve been patiently waiting for the Times team to incorporate an iOS dark mode feature for a YEAR now (that’s when Apple released the native functionality). C’mon developer team? I’d imagine it’s an issue with interactive content not showing as intended or something, but It’s literally just inverting the background! At a minimum, this should be an option for regular-way articles. Whomever is reading this at NYT — you...YES, you! Listen up! I represent your most loyal readers, and I nominate YOU to make this your personal pet project for 2020. Run it up the internal ladder and make it happen, please! This way we can continue reading without waking our partners with a pocket sunbeam in hand. It’s just practical. I hate to compare, but it’s worth noting that WaPo has had dark mode for years now.

Can’t swipe to advance to the next article. As a 30+ year subscriber to the New York Times, I wholeheartedly see it as an excellent newspaper and applaud its commitment to professional journalism. Insofar as the journalistic content delivered through the app, I give it 5-stars. That said, the design of the app needs some fine tuning. It is not as intuitive as other apps. I also subscribe to The Washington Post, the Financial Times, The Guardian, and The Wall Street Journal. Each of those apps offers a smoother user experience. But the most important difference between the NYT app and each of those other news apps is that the NYT app doesn’t permit swiping from one article to the next. Once I finish an article, I need to hit the app’s back button and manually select the next article. This makes the app cumbersome, particularly when I’m attempting to read the entire paper. What is concerning is why the app is set up this way. I can only assume that swiping from one article to the next doesn’t provide the Times with the click data it is looking for, either about me and my reading preferences or so that it can better track clicks of an article by all readers. Either way, the inability to swipe between articles has me relying on the other news apps as my primary news apps, with the Times as a secondary app. Dear New York Times, please correct this.

No dark mode; primitive search capabilities. The lack of dark mode is an anachronism. As someone who checks the news late at night and early in the morning, the lack of dark mode means that I simply go to other sources of news. I’ve even uninstalled NYTimes on the iPad that I use in bed. Seriously, get a dark mode. This feature has been part of iOS for over a year now, and it’s absence in the NYTimes app is a bit embarrassing. This app requires iOS 13 already, so there’s no excuse for not supporting dark mode. Also, the search feature in the app is borderline unusable. The web search allows you to specify the sort order, filter criteria, etc. The in app search feature offers none of this. It’s crazy that when I’m searching for news (with an emphasis on “new”) and the search results are an incomprehensible listing of old articles. So the “I saw an article a few days ago about x, let me find that article again” is practically impossible to do in the app.

The content is king; the app could use some work. The five stars are for the New York Times content. Here, however, is how bad the app experience is - I checked, and I’ve been holding off on updating for six months. I scan recent reviews to see if people say the intrusiveness of the ads has been toned down any. Nope. Apparently the latest innovation is full screen video ads. I don’t get those, thankfully, so I’ll just stay where I am. I have an iPhone X, which is plenty fast still for everything else I do, but I also get the ads that make the page jump up and down and you lose your reading spot. Not a great experience. I will say however that MAYBE it has gotten better very recently. I checked a couple articles just now and there were only two ads. When I’m accustomed to seeing so many ads that it’s nearly impossible to position your scroll without at least one ad onscreen at all times. So, I’m hopeful the NYTimes has heeded feedback. Two ads is entirely reasonable, and something I would readily accept. Fingers crossed. (I’ll even take more than two! Just give me some breathing room where I can read a scroll’s worth or two without interruption.)

NYTimes are you even using this app?!?. I love NYTimes’ content. I start and end my day with it. I’m proud to pay to support independent, critical coverage in journalism. However, you really need to try out your app in real life. I build mobile apps for a living and would get fired if I prioritized ads in my product over usability. It’s not that this app doesn’t work, but the inmates (ads) are running the asylum here. It’s impossible to scroll and peruse content while the screen updates, shifts, and goes blank to comically load content. You don’t even cache the ads between reading an article and going back to the front page view because they load all over again. I seriously laughed when I read some other reviews and they called it pinballing, and that they got seasick while using this app. So true! I get it, making an app is hard, especially with competing demands for the business and new features. And that your team are humans, work hard and care. But really, this has gone too far. You need to take a step back, start listening to your users and take real steps to make the app work for its primary usecase - reading the frickin’ news! And add dark mode already, it’s called a stylesheet!

More ads than text. How many ads can you jam onto a page? Sooooo many, apparently. The same ad, over and over and over. Guys, if I don’t engage the first time, I’m not engaging the 25th time, either. Banner ads aren’t much more than blocks of color the eye skips over—take it from me, I’m in advertising, they don’t work—but MAN those blocks get annoying when they’re stacked right after each paragraph of text. Today I read the Times through my browser just so I could use Reader View. You want to push everyone in that direction? So no one ever sees any ads at all? Maybe just try fewer ads so resorting to Reader View doesn’t become a trend. Another thing—the blocks of links to other stories, BEFORE the end of the story I’m reading. So many times I think, wow, weird end to this article, then I realize it’s not the end, there’s another paragraph or two after links to 50 other articles. Super annoying. You don’t want people to finish the current article? You think my attention is that short? You know how bad you have to get for me to interrupt my morning, come to the App Store, and write this review? Seriously bad. I expect more of The NY Times.

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Latest update not user friendly. I’ve been using the NYT app for more six years. Great investigative, well researched journalism presented in a format that’s easy to review. However, a recent update shifted the back icon to the bottom of the screen. All other apps position tgis function at the top of the screen so you intuitively look to the top of the screen once you’ve read an article only to discover there’s no back button. The new location at the bottom of the screen also requires awkward and frustrating hand contortions to reach it each time you want to return to the home screen. The result is the I surf less than I use to and more recently I’ve found myself abandoning the app quicker than normal if I’m in a browsing mood as other news apps are easier use. Please put the back button back where it belongs.

Fair content - but no dark/night mode. Content of the NY Times is improving again as it fact checks the explosion of lies coming from the current administration and trying less to pretend there are two legitimate sides to stories when there is a side based in facts and a side based on ideology. As a practical matter, the app is well laid out but does lack a night mode which would be easier on the eyes for reading in the dark.

It’s not the greatest news app, but I love it. The Guardian is probably the pick of the bunch with news apps. The NYT app is nothing fancy, has no real bells or whistles, I’ve always found their headline font kind off odd too... but I love the quality of writing and commentary, it is the NYT after all.

Too much video advertising distracts from articles. I have subscribed for a month and will not be renewing. Every article has a barrage of video advertising which only detracts from the reading experience. I have nothing against advertising and understand that newspapers need to make money but this is ridiculous. As a comparison I also subscribed to the Age newspaper and love it because it is an true digital newspaper whilst the NYT feels like a collection of articles smattered with video intrusions.

Can searching and reading editorials be made easier?. Hi, I don't need to comment on the world class journalism or the excellent general layout of the app but can searching for and reading editorial articles be made easier in the app? The best solution would be to tag editorial articles in the opinion section. However, I don't mind searching for it using the editorial keyword in the search box, but if the results could at least be sorted based on the most recent articles first, that'll make the experience even better. Thanks and keep up the great work!

Dark mode needed. Love the simplicity of this app. But really wish you had a dark mode for my night time reading. Even with my screen completely dimmed the app is too bright.

Ads, Ads and more Ads. Absolutely riddled with adverts, even for paying subscribers- probably at least one per scrolled screen. You’re better off adding a Safari homescreen shortcut and using an ad-blocker for a much more pleasant experience

Stop pestering me to use the app. Hey NY Times, I’m giving you one star because when I use a browser to access the paper online, you keep pestering me to use your app. STOP IT! It’s my subscription, I’ll access the paper anyway I want. I don’t want to use your app, do you understand? Are you listening? Or do you intend to steamroll your subscribers?

Can’t download app without paying for a second subscription. I subscribed to the NYT on their website, paid, and now I can’t download the app to access it and log in without Apple trying to charge me $21 to download & subscribe!! Just let me download the app for free and log in, and THEN ask about subscriptions! Such a terrible model and if I can’t access the times on my phone I’m not going to bother - unsubscribing asap.

Lost subscription. I subscribed some 2 years ago through iTines. Since installing the app on a new iPad in March 2019 the app no longer recognises my subscription (valid to November 2019) on either my iPad OR iPhone. Response from the help email was to ‘subscribe again’ Pay again for something I’ve already paid for?? Thanks for the invitation but no.

Updated app but layout is stuffed. Thanks for nothing . Layout is now so altered it’s unfixable. I don’t know if the developer work up in a dream messed the app up and back to asleep . But the app is beyond repair I CANNOT USE IT . I can’t find a search bar, I can’t find my favourites I can’t find anything amongst the trash articles it’s no worse then a lane TikTok video. I don’t know how or WHY it’s happened, But FIX THE APP THE UI IS HORRIBLE THE GUI IS WORSE It’s worse then a newspaper being printed in reverse, it’s awful, 0 stars ✨

No Night Mode. I can’t find night mode? Or anyway to view an article in Safari instead in night mode? Deleted the app and went back to mobile Safari - hurts my eyes less.

IAP Issue. A user can subscribe to two Basic subscriptions at the same time - the only difference is that one has a free trial and the other doesn’t. The promo offers the free trial while inside the app it offers subscriptions without a free trial Maybe you should hide the subscription option inside the app if the user has signed up to a subscription already?

Games Glitch. The games portion of this app is soooo buggy and frustrating. You can’t play Wordle or Spelling Bee without it reloading multiple times. It then forgets your previous days scores and even your streak sometimes. Devs shouldn’t be letting this product out in this state.

Very difficult to cancel international subscriptions. Very difficult to cancel subscriptions, which lets down the whole ‘brand’ of nytimes. Purposefully difficult, thus manipulative. If it was easier I would give them another go on the future. But it isn’t, so I’ll try other news sources now.

Too many ads. For someone who is a paying subscriber, the amount of ads that are displayed whilst scrolling down each article is intrusive and cheapens the NY Times brand. Moreover, it is frustrating that as a paying customer I am still bombarded with so many ads!

Search option?. 4 stars for journalism, but where is the search tool?

More display options. Needs dark mode. An app should have more options than the site viewed in-browser

Great reporting, far too many ads. Fantastic, in-depth reporting, weighed down by an absurd number of ads (especially considering I’m a subscriber). Getting an ad – trashy, piped-in ads from Google, too – every few paragraphs is over the top, no matter how good the work is.

Review. I would start with a background . I specialise in customer need & solution architecture. Therefore, I’m writing this review with both of the hats on. First, you need to work on how you display your advertisement. It’s distracting. Not to mention, yours is paid app. Why would an user needs to deal with distracting advertisement for paid platform. Navigation still not up to the mark. We expect lot more from NYT. Body font of the article should be slightly bigger. Nested content - i.e smart living - sometimes doesn’t seem to blend nicely with the app.

Bad navigation!. Hey NYT. While I love reading the NYT, your updated app has upset the navigation on the app. Particularly the ‘back’ button. With the ‘back’ now moved to the bottom, this is truly annoying! Physically, it is natural and easier to reach to the ‘back’ at the top. This is also consistent with overall iOS experience where most apps put ‘back’ on the top. You are simply now confusing and annoying my mind as I instinctively reach out to ‘back’ on top and then cannot find it there! How did you reach this decision to move this from top to bottom? Please put the ‘back’ back on top! PS: I saw there are quite a few other comments on this same issue. Seems I am not alone!

Subscription service. Unable to cancel subscription service without calling or talking to a chat bot. I’ve been receiving constant messages from nyt even after cancelling subscription multiple times on the chat service. The app continues to make automatic payments despite cancelling service.

Section choice removed. The latest version of the app does not allow the user to change the sequence of the sections. Why? Using the app has become tedious so I use it less. Please reinstate this feature.

Crikey! The worst unsubscribe steps ever. The unsubscribe function is very difficult to find and cannot be accessed through the app directly. My mother had the same bad experience and got super stressed and spent over an hour until she accidentally came across the unsubscribe button. It seems obvious that it’s set up in a way so that a certain percentage of customers will give up and end up paying an additional month or more of subscription. I have several other subscriptions with various vendors that are far, far easier to manage. This issue alone has made it very unlikely that my mother or I will subscribe again and I will discourage others to do so. Great news and interface but terrible subscription management. I cannot overstate that. You’ll lose many customers due to this. For the first time ever I am leaving a review regarding this. One final note. When I eventually got to the last unsubscribe step NYT offered me a whole year at $4 a month so I stay with them! I was like “NUP! I’m outta here”. Very poor business practice

Terrible service. I’ve been trying to cancel my subscription for 2 years and have an email which confirms cancellation, however these fraudsters keep charging my card a couple of times a month. Would never recommend the NY times to anyone.

Lacks Basic Features and Apple News Support. Amazing content let down by a poor user experience. Missing key features like dark mode support, search, most UI and content customisation, etc… This could be solved by allowing paying subscribers to access their NYT subscription through the native News app, which has significantly better features and design. NYT is the only subscription I have that intentionally doesn’t take part in the Apple News ecosystem.

Good app! Dark theme needed. Overall this is a good app, and there’s nothing bad about it. However, I would love to have an option to turn the articles into dark mode, since I prefer to read a bit before going to sleep!

Awful subscription model. In order to cancel your subscription you have to call up and speak to multiple people telling you not to cancel. Especially awful for international customers who need to call up in the middle of the night. Was considering taking a break for a few months but now I will definitely never be resubscribing after having to jump through all these ridiculous hoops. Buyer beware.

Couldn’t login so had to cancel subscription. I’ve been a subscriber to the NYT for years. But over the past few weeks when I try to use the app it keeps trying to force me to join up and provides no option for me to login with my existing ID. Since I can no longer access content - I’ve had no choice but to cancel my subscription. So long NYT.

Excellent. Obviously one of the most trustworthy news sources in the world. I just don’t know why they won’t introduce dark mode for night reading!!!

Subscription rabbit hole scam. I have decided a few months ago to cancel my subscription and to my surprise I noticed today I kept getting charged for the same “cancelled” subscription. I tried to access my profile to see if I did something wrong or at least remove my preferred payment method and can’t access my profile due to a “technical issue”. I have not once received any email about whether the subscriptions was cancelled/renewed/continued

WARNING: subscription via Apple login does not work. Be careful attempting to subscribe by logging in to the NYT app using your Apple login (the “Continue with Apple”) button. I bought an all-access subscription this way, but received only the basic subscription. When I contacted the NYT help center, they told me they don’t have access to Apple’s servers and have no way to see what I bought, so they refused to fulfil the all-access subscription and advised me to ask Apple for a refund. Needless to say, I don’t have time to pursue Apple for a refund it will surely not provide anyway; my suggestion that the NYT withdraw the functionality to subscribe using an Apple login until it has fixed this issue fell on the help centre’s deaf ears. So the money is wasted. I do not know whether the same problem would exist if you tried to subscribe using the “Continue with Google” or “Continue with Facebook” buttons, but I would advise against trying, lest you also lose your money.

Navigation on bottom a failure. It’s already so difficult to search for specific articles on the home page- you have to go to the For You section. The new navigation bar at the bottom is different to other apps and is not intuitive. In addition, you now need two hands to read- I used to be able to navigate w my thumbs - the awkward position means I need to use both hands. Not sure why the changed it- it’s not for the better.

New format is annoying. The recent update means you can no longer swipe through your favourite, saved sections. Instead you have to keep clicking back and forward through screens, which is a crappy user experience. Really odd change.

Poor Search Function. Please improve the search function. There is no way to filter searches, making it impossible to find articles on the app.

Great app. It's nice to have all the visualizations and multimedia on the go, but it's even better that the app doesn't hitch or crash trying to display them!

Latest update makes save article function N/A. Content wise, very good. But the latest update has made the ‘save article’ function not available when I am scrolling. The app was much better with the save function in the top right corner of the screen. Please fix this for better user experience.

Subscription model broken. The journalism is first rate but if you are silly enough to subscribe outside of the app, the app doesn’t let you link to that account. Add all the other comments in here about subscriptions and I would be very wary of this app. Pity though because there are articles here worth reading.

Battery drainer at the moment. Needs an update to fix the battery drain issue when the app is running. Other than that, the search functionality is top notch as are the curated For You sections and the broader topic list. Great price too for Aussies and is the best news app around. Too much editorialising though I suppose you can just not read those pieces!

Some options about listening to podcasts in the App?. I’m a big fan of everything NYT but it would be great if there were some formatted method for listening to the amazing podcasts being produced by NYT.

Difficult to navigate between articles. The quality of the content is great. However as an app it doesn’t have the user’s experience as a priority. Older version of the NYT app allowed users to swipe from articles to article within a section. This function was taken away in an earlier update. Now one has to swipe back to the section homepage in order to select another article. The flipping back and forth is frustrating. Bring back the function to swipe between articles please.

5 Stars Content - 3 Stars Long Term Price. As a casual overseas reader, I don’t mind paying $2/month, or $20pa. But I don’t agree with being automatically transferred to the rate more than ten times that amount. For an ongoing rate of $5/Mth, I would agree to limited access, just main stories & political news. For an ongoing rate of $0.25 for each story read, I would also agree. That’s either/or, not both the monthly charge & item read charge combined. I leave my thoughts with you to consider.

Living in Australia, so far from my first home.... I read the NYT daily and feel connected to My City and to the USA. The Times’ reporting of world events keeps me informed. I appreciate how easy it is to share editorials and well-researched reports with friends and family around the globe. Many thanks! Grateful in Melbourne

There was a time…. Once upon a time I used to respect this paper, look up to the people writing for the NYT. Now? The bias, the gaslighting, the lies, the unrelenting propaganda against anyone and anything as dictated by those who hold power in USA. 😓. You are supposed to hold up the truth to help society. JUST LOOK at the outcome of your selling out. The violence the deaths the poverty the escalating unrest in USA. You are complicit in destroying USA.

Awkward functionality with new release. Love the Times, great writing, been using the app for more than 5 years now and it’s improved over the period. But the recent shifting of the back button to the bottom of the screen feels like a design flaw. Fingers live on the top of the hand, which makes pressing back a breeze when that functionality is at the top. Being at the bottom means an awkward hand contortion and I’m often peering to find the button. Making it user defined would be ideal.

Do NOT Subscribe. I live in South Australia, and subscribed to this service to access an article for a university paper. The process of unsubscribing is so complicated - instead of giving users the option to tick “unsubscribe” it is expected you call a service centre? It’s 2019. I just want to tick a box and know I will no longer be paying for a service I don’t need or make use of. Stop making it purposely difficult to suspend payments. Disgusting.

Good journalism but.... Great stories and content but... the app’s ads cause freezes or glitches. Also when I tried to cancel my subscription, which they claim you can cancel at anytime... I was not able to without having to email support, which took days to get back to me only to tell me they couldn’t cancel my account.

Latest update killed commenting. ...and recommendations on article comments. I read the NYT on the iPad because, you know, that is where the app resides. In the recent past I could easily comment or recommend comments. Over the past week or so, I consistently see “unable... please try again later.” I mention it here in a review because nowhere in the app is it possible for a subscriber to end feedback or get help with an issue. Do better.

Love the NYT but not this App. I’ve been a subscriber for a couple of years now, and although I love the NYT, this app just isn’t up to scratch. This is surprising, considering how good the actual journalism is and that it’s probably the most well renowned newspaper in the world.. I really wish it was easier to navigate between articles, and not have to press the ‘<‘ button about 15 times every time I want to get back to the Home Page. I also think it should be easier to search by subtopic, and just generally look through the different sections. It almost seems like it’s a square space version of an app… with really basic navigation capabilities. I’m from Australia, so I’ve never actually read a hard copy paper from them, but I’m assuming there are regular sections/ features… it makes sense to me to have those headers laid out very clearly for people to navigate to. You should be able to search for key terms, major features, journalists and news topics. There should be a “front page” button on the page so you can go back to the home page after reading a piece. Also.. why are there two share buttons at the bottom right.. one looks like a present and the other a regular share icon. I feel like someone just threw this app together and haven’t bothered to improve it, it’s a shame because it doesn’t meet the standard of the paper.

Annoying email grab.. Every time one opens the app, several times a session, there is the consistent and annoying pitch to make an account. I refuse to hand over my email just for a couple lousy perks. Yet there is no choice and the barrage continues, making this app a cheap and distasteful experience.

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Stopped working on my iPhone. My mornings used to include the regular read of the NYT on my iPhone. Not any more. Now I must open my computer which is not as convenient - hence it’s not now a regular part of my morning routine. Please fix it ( the WP, Guardian and Globe and Mail work fine)

Add dark mode. For the love of God! ADD SUPPORT FOR DARKMODE! this app is unusable after the sun goes down!

Lousy since updates. App most of time just no longer works! It freezes. It spins that it’s downloading a story I’ve clicked on but never actually downloads. Since the many recent updates this app doesn’t work. I’ll have to cancel my subscription because I’m not able to read the news stories!

I don’t get it. Not sure I understand why they changed the layout. I can still get top headlines. However, I have to tap on Sections button at bottom if I want to open any other section like Most Popular, Business or Tech. If I want to then go to another section, I have to repeat the whole process again. Very frustrating. On my iPad, when you press the Sections button, you also get a blank screen. To have it list the sections, you have to press Top Stories button then the Sections button again. The iPhone version does not have this issue. There is also no option to reorder the sections the way you want it. I think NYT should fire whoever IT company they hired.

Ads are still there. Apps works great but the ads are very intrusive even for paid users

Good content. Just not the best app. Needs dark mode . It’s blindingly bright in dark rooms and uncomfortable to read. Would also be much better if you could adjust the font size without having to resort to changing the phone wide settings. Such a pain. The content is good though.

Saved for later. Please attend to the saved for later feature. Selected articles no longer save for later. It had been one of my favourite features. All my saved articles are gone.

getting laggy. I have been a subscriber for about 4 years, running on an ipad Pro that is about the same age. As of about 3 months ago the app is getting very laggy and and arrange pictures and headlines. Usually I force-quit and relaunch it to get a faster once or twice a day. Could be another example of apps that ignore hardware that is not brand new. My ipad is not steam powered but this app no longer runs properly on it.

Dark mode. Please implement dark mode

Clickbait and ads. Some of the headlines are becoming click bait and if I’m paying a lot for this I don’t know why there are ads...

Remove ads sound for paid user. App is great. Content is great. In fact I’m a paid user HOWEVER I’m really bothered by the ads sounds playing without the option to turn the sounds off.... dispointing

Please add a dark mode already. I’m seriously considering cancelling my sub because the bright white all over the app. It’s too difficult on the eyes for long articles.

Does not work properly. Does not scroll properly (content not visible), slow to load, freezes.

Great app - maybe a “dark” mode?. I read the NYT at all times of the day (and sometimes night). Great journalistic work. The only thing I miss is a “dark” mode which would make reading at night more enjoyable.

Among the best!. I really enjoy the NY Times for the in-depth articles and analyses. Great app as well - smooth and easy to use. Keep up the great work!

Update March 2021. Not sure what happened with this update. I am no longer able to organize my sections in order of preference. I do not want to see “Most Popular” etc first. Please fix!

No dark mode really?. Long time subscriber. Please bring us dark mode!

Frustrations and disappointments since the re-write. Review of Version 9.54 running on a 512Gb iPad Pro in landscape mode while offline. It is frustrating to use the NY Times app while offline. In the past, I was able to read most of the articles without an internet connection, but recently most articles require a “Live” connection and now show a blank page and an error when accessed. I would download the articles at work before leaving for home and read them on the train, which lacks WiFi. What is even more frustrating is that you cannot tell whether the article is available on the iPad until you tap on it. The new version has also broken other things. My larger-font settings are ignored in the main section so I have to wear my glasses to read the tiny font descriptions written in light grey, but the article body honours my font choice so I have to take my glasses off. Navigating the app is inconsistent; sometimes the arrow to go back is at the bottom of the page and sometimes it’s at the top. You can sometimes swipe to go back and other times, you can’t. In the past, I was able to sort the sections in the order I liked to read them, but now I can’t. When entering a section there is a “Something went wrong” error dialog. How is this message helpful to the reader? In landscape mode, the photos of the Most Popular section take up the entire screen; why? Unlike the paper version, where the length of an article is visible at a glance, it’s impossible to tell whether an article is a thousand words long or full spread, double-page feature. It’s a shame that such high quality journalism has to read via such a poorly designed app which is clearly a work in progress and has many shortcomings that need to be addressed before it rates more than one star.

NYT is a daily miracle...but. This app destroys the magic with intrusive ads and click bait that gives it the appearance of a UK tabloid. Please lose the ads - or run one pre-read. And tell Harry’s I have a beard ;)

Dark Mode?. Please let me know if I’m just unable to find it in settings for some reason. Or add it and I will change my review. Thanks!

Needs an option to configure navigation. I generally like the app, but I find a recent change awkward to use on my iPad. The back arrow for navigating to a previous screen used to be on the top of the screen, but it has been moved to the bottom. I don’t mind if some people want it there, but I find it awkward. I would love to see an option to place the back arrow at the top or bottom of the page, as best suits the individual user.

Needs dark mode. App is good except there is no dark mode for reading at night. Please add dark mode.

Greedy Little Pigs. It’s quite simple. If I pay you, remove the ads. Oink oink.

Suggestions. This app needs customization options. Users should be able to choose what they see on their home page. The For You tab is useless as it is. If you want to know if a new article has been written about a topic you care about, you need to manually go to the Sections tab, scroll down to the bottom and tap every category. It takes three taps to even get the international section to load. Nonsense. However, I like the NYTIMES. Its editorial line speaks to me. And The Daily is a wonderful podcast: informative, measured, warm. No dark mode. I might not renew my subscription.

Doesn’t work offline.. They removed the ability to auto download content for offline viewing. I spend a lot of time in planes and need to be able to read the paper offline and I’m not about to manually select each article ahead of time. Cancelling subscription till the app is usable again.

Not user friendly. Terrible user design. Asked me for my interests but then does not organize “For You” by those interests. Why ask if you’re doing to make it so difficult for me to read the articles I want?

Crashes since last upgrade. Great news service but since the last upgrade days ago, the app doesn’t work on my iPhone anymore, hence the One Star review.

Has become unusable. With average wifi speed and humble iPad, this app has become unusable. NYT needs to re-think page loading and ad bandwidth use. Would hate to cancel my subscription because of this barrier, but I’m close.

Too slow and bloated. In recent times the app has become incredibly frustrating to use on my iPad and phone—takes literally minutes to load pages. For breaking news easier to look elsewhere.

It’s a downgrade. Please stop tinkering with the app. I’ve been a paid subscriber for years and every version seems worse. By eliminating the swiping you make it very annoying to continuously read through the sections. For better ideas see WSJ... :-(

It’s 2022. Dark mode.. It’s time. Please. Dark mode.

Best news. Get dark mode.. Inexplicable why an app dark mode or system dark mode is not available.

Latest makeover is painfully slow. Used to be a great app. That is, until they decided to revamp it a couple of weeks ago. Now it is painfully slow to load stories. Takes over a minute to draw the entire list of stories on iPhone 7 Plus and iPad Pro. Shame. You’ve killed the golden goose. No point in having a subscription once you destroy the user experience…

Slow & Cumbersome. I have a few news apps on my iPad Air and the NYT app is, by far, the slowest to load. It regularly freezes forcing me to restart the app. They need to rebuild the app from the ground up with a focus on speed. What should take only a few seconds can take minutes.

Dark mode. Please make a dark mode. The white is way to bright.

Awful user experience. Content is great but the app is unusable. Ads blare music constantly to the point you can’t get through an article. There’s no setting to mute the ads. Don’t know which focus group in hell thought this was a good idea. Expected better from the New York Times.

Crap. Up until a few months ago, I would have given the app a rating of four or five stars. It feels like the Times rebuilt it and now it’s glitchy and really unpleasant to use. The home page freezes on a white screen about 10% of the time. When it actually loads content, it does so haltingly so that the page’s content jumps around while you’re trying to scan it. Then it starts the process again when it refreshes after five minutes or so. Article pages seem stable. So if you can get to them, you may not find this so frustrating. But if you like to scan the home page periodically — I mean, it’s the home page of a content site, your entry point to everything inside — you’re out of luck.

Insulting. Showing ads *after* taking money from people is really low. If you insist on double dipping at least add a dark mode.

New app is seriously BAD, no real newspaper experience. A subscriber of electronic paper since 2010, we went through several app-updates. The most recent one is the worst. What makes it real bad: I cannot swipe from one article to the next as I prefer to to go through the a whole section in that day’s newspaper edition. I’m forced to go back to the section’s main page. Also, the app is compartmentalised in ways that will always update to the most recent edition. I activated the ‘don’t update function’ and yet it updates. The tech department is really lagging behind in quality to the excellent journalism delivered.

Horrible redesign. I’d really like to hear how the UI team justifies some of their decisions.

Getting worse. Progressively over the last year this app has become slower and slower. With the latest update, only half the news stories appear. Sometimes exiting the program and restarting it works. Othertimes not. None of my other apps have this problem, so I suspect it is the app, not my ipad. Update. Still very buggy. Also, I really hate it when I am reading an article and suddenly the whole page shifts and advertising is shoved in front of me. As much as I love the NYT, this app really needs improving.

No dark mode. I have dozens of reading apps, this is the only one that doesn’t have it.

Dark Mode?. When all apps are making this switch, I hope you are also working to add dark mode.

Where is the dark mode?!. When reading in a very dark room, the lack of dark mode is really disappointing and makes the app useless. Much more comfortable to read in safari using the reader.

Changes to the Sections Page wiped out all personalizations. This is an unwelcome change to the iPad app. The ability to sequence the Sections page according to my preferences is suddenly gone and the page is overwhelmed by the Most Popular entries at the top. Please reconsider this unfriendly restructuring.

Your President???. Throughout history, the “Newspaper” has played a major role in the future of the country it serves. What happened to the “New York Times”? You have a problem President who has managed to do what the British, Japanese and the Germans couldn’t do in 3 theatres of war. He’s responsible for thousands of Americans dying because of his inept leadership and nobody seems concerned. “Wake Up America”!!!

Almost unusable. Agree with other recent reviewers that app has become so glitchy and slow to load that it’s too frustrating use. Maybe it’s because of all the ads. I’m using an iPad 6th generation and iPad Pro 1st generation, which may not be the latest and greatest but they run all other apps just fine, including other digital newspapers. My internet and WiFi are fine, so that’s not the problem. Have been patiently waiting for this to be fixed because I assume the developers must be aware of it. But it’s just been getting worse over the past few months, to the point where I’m regretfully considering canceling my subscription. Gave it 2 stars because the design and user interface is pretty good, but that’s not much help when the performance makes it almost unusable.

Ads? Still?. So I finally get a subscription and I’m still seeing ads? Are you kidding me?

Ads, ads, ads. Too much ads for paid subscription.

Give us night mode. Every day there is no dark mode you cause climate change. Please stop eating my battery and burning my eyes.

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Ads increasingly toxic. This app has become increasingly annoying to use thanks to ads. Ads are now often hyperkinetic to the point of seizure inducing in their attempt to torque eyeballs in their direction. I have to carefully scroll to keep them just off the screen so as not to get eye strain. Moreover when opening the app, loading new content, or returning to the home page there are 10 seconds or so during which content frustratingly bounces around on and off the screen as ads are loaded, sized, inserted, whatever. You find a headline that looks interesting, then before you can finish reading it it flies off the screen, you hunt it down again, it flies away in the opposite direction, and so on. It’s a terrible experience. Of course the content is such that I will keep coming back but please fix this behavior and show some restraint with these toxic ads. I’m already paying you!

Dark Mode, Please!!. The title says it all. As an app that mostly displays text, this desperately needs dark mode. I’m otherwise pretty satisfied with the design and functionality of the app. Three stars may seem harsh when the lack of dark mode is my only complaint, but I feel it is warranted. The glare makes reading at night a very fatiguing experience. You either have to turn your brightness down a lot and deal with low contrast or strain your eyes staring at a blinding white background. In 2021, long after the implementation of system dark mode in iOS, this really is a significant flaw. I’m sure implementing dark mode is more complex than I feel like it is, but I hope that the addition of this feature can be prioritized. If dark mode is added, I will update this review to 5 stars to reflect my experience.

New update ruined the app. With the latest update, the format of “sections” became unusable. Rather than the vertical listing of sections that I could customize the order of, and get in and out of with minimal tapping, there is now a fixed horizontal format that is cumbersome and randomly organized and does not seem to take into account the user experience. It is so poorly designed compared to how it was until today. If I want to read a particular section that I used to put up top, I have to go searching for it in a long list that has no rhyme or reason to it. I just can’t imagine why they would reformat this app to make it much harder to use and have the effect of making me not even want to deal with the sections part of the app. If that was the goal of this update, then you could consider it a success! And now I’m thinking, since I don’t want to deal with that, maybe I should just cancel my subscription.

Latest upgrade is a step backwards. I don’t understand the latest navigation upgrade in the NYTimes app. I get that you consolidated navigation on the bottom row but in doing so you made basic “read an article and return” navigation much more painful. Previously when I was finished reading, I touched the top row to scroll to the top and expose the back arrow - also on the top row right where I just touched with my left thumb to scroll. Now, I have to touch the top row to expose the navigation, then look for and reposition my hand to hit the back button. I don’t write reviews but this flaw presents itself on every article I read. Please consider changing the user interface back to easy to use instead of consistent or whatever drove the recent change.

Annoying cancellation process. I cancelled my subscription a while ago as I rarely found myself reading articles. It was difficult and annoying. You have to call during business hours to cancel your subscription, which is already unnecessarily difficult when you could cancel in-app. It took forever- I called and joined the queue for a callback, and never receive a call. I called again and waited, but it took over an hour on hold. Then to my extreme annoyance, I was charged AGAIN the following month! I had to go through the same process and when I got somebody on the phone and explained my situation, they literally gaslit me and said I hadn’t called to cancel, because “there would be a note on my file of a failure to cancel” ??? How can they fail to cancel after a customer calls to do so. That’s another red flag for a sketchy subscription service. The customer service rep condescendingly told me that you can in fact cancel via “self service” without waiting in the queue but the option doesn’t exist on the cancellation webpage. I had to dispute it through my bank to get them to stop charging me and get a refund. At this point I have spent WAY too much time cancelling this service, and I am writing this review to hopefully save another person from this experience!

Great app ruined by too many inline ads. I use this app every day, have been a longtime print and online reader, and find the app experience continuously degraded by ads. It usually fetches content quickly (on a good connection) though loading the app can be slow (scrolling is blocked, likely waiting on ad networks). Offline reading of designated sections is great. Any time the phone is negotiating a weak signal (eg when connectivity goes in and out on the subway), things freeze up. Most important and the reason for my low rating is that there’s an ad every few paragraphs! It makes for a terrible reading experience. Hopefully they’ll take the cue of other news orgs and offer an ad-free subscription for a higher price, I’d happily pay up. Also, full screen ads that unexpectedly take over while you’re reading are beyond obnoxious. News orgs are in a tough spot these days, but to the NYT - please don’t alienate subscribers with an ads-first mobile UX.

Needs better usability. For me, the most annoying usability issue has to do with having recently moved the “back” button from the top left of the screen to the bottom left. An iPad is held like a book, you hold it in your left hand, click on a title with your right index or middle finger, and after some reading you press your left thumb on the “back” button to return to the main page. That’s how browsers work, as well as many well designed apps. Not the Times! They expect your left thumb to be at the bottom of the page. Other usability problems involve a non smooth page layout, where the page jumps up and down as marketing ads expand and collapse. This was much worse in my older, slower iPad, but even in my new 4th gen iPad the issue happens quite often, particularly when facing a weak internet reception.

News for A Non-News Enthusiast. I’m not one for sitting down and reading the news. I’ve probably only picked up a newspaper maybe a good 15 times in my life, and I’ve always felt that watching TV news was always so biased depending on the channel you indulged in. The New York Times app (most particularly their podcasts) offers unbiased, factual accounts of the most relevant news you need to keep to date in. It’s like I get my own personal memo from them every morning of the world’s most relevant news. I can truly say that this app is for the millennial that wants to keep informed. Knowledge is power! So thanks, New York Times, for giving us power on a daily basis 👊🏻 So turn on those app notifications, and get your daily dose of power!

Don’t trust this app. It literally took me months to cancel my subscription. There are about 5 ways to sign up for the app. Each way takes you down a different rabbit hole. You may pay for a subscription but good luck reading any of the articles without signing in. And good luck finding your sign in info if you sign up with Apple ID. Customer service was completely useless and unhelpful. And then they didn’t call me back regarding the cancellation(after they said they would). I swear it’s illegal what they are doing. To cancel one has to literally call them(good luck talking to anyone who can help you find your account) or jump into a chat and convince the agent who they are by jumping through hoops(better bring every piece of information you have regarding the account because if you don’t have it they won’t help you.) I’ll never give The NY Times another dime. They’ve already stolen enough from me.

New app is hideous and not user friendly at all. Why did you change the app? You erased all the sections I had arranged and chosen in order to scroll down through easily, it seems I have to click Individually over and over to find anything, the app no longer fills up the screen on my large iPad Pro. I could go on, but this so called upgrade is an EPIC fail. I do not understand why companies seem to change a good and functioning app to something much worse. It’s so bad I may unsubscribe. It is the most user unfriendly app on my iPad. Please make some changes!!! Ps I contacted customer service last week and was told after they wasted my time back and forth “you’ll have to figure it out”. Wow. Crappy app and crappy “service”. And I’m tech savvy having worked in tech for years, but this garbage app makes everything impossible to find and hard to read content. Who does this?! The developers should be fired and the app redone. What a HUGE fail.

Made the mistake of downloading this version. Confusing display, over-reliance on photos, bad type size ratio between articles and comments, crashes. I'll try to retrieve the old version stored on my PC. NYTimes, the developers are not moving in a good direction. Update September 10: I was able to obtain the earlier iPad version via the restore function on iTunes. What a relief to again see the paper displayed for grownups! But I despair thinking that the Times will at some point discontinue the legacy version. Please, Times staff, if you read these things, *seriously* examine the awful reviews your universal app is getting and admit you made an error. Your loyal readers will respect you the more for it. Update November 9, 2018: The earlier iPad version no longer functions. I’m stuck with this version. Even more than the bad layout, I hate the sprinkling of multiple ads every few paragraphs. It shows contempt for the reader. I would never buy anything shoved at me this way. I don’t know why advertisers in the “paper of record” haven’t figured this out. Update February 18, 2019: I’ve had it with this app. The designer of this app is to design what Trump is democracy. The bedazzled ads every few paragraphs and awful layout offend me. I’ll go back to the non-supported app version. If/when that stops functioning altogether I’ll either read the web version or give up and subscribe to The Washington Post.

App stopped updating 6:30am Dec 2nd. Ugh. While the old app's presentation and offline usability were much better than this new app's, this app has failed to update since Dec 2nd for no apparent reason (there was no recent update; same iOS version; same iPad; etc.). Ugh! Also, app has offline usability issues - only 10 sections are downloaded for offline reading and even then, some articles still require an internet connection (I understand the photos & interactive articles not being available, but the text should be available). Basically, I can no longer depend on this app for air travel which is when I would catch up on more obscure sections. (Note: while the old app didn't have this issue, once the new app was released, the old app's articles became 95% online only over the course of six months -- yes 19 of the first 20 articles required a connection!) For me, the point of the app is offline use. If I wanted online access to NYT, I would just use my browser.

Hate the redesign. Update: Font size has changed with recent updates. I prefer the smallest setting, but the font remains large within articles. Also wish there was dark mode and that they would move back button to top left. This app just keeps getting worse. I’ve been a subscriber for years and really love the content. But with this last update, I’m considering canceling. To chime in with others, the app has always had loading issues. I hate how ads load and will force scrolling. I constantly lose my place. Sometimes the app automatically closes. But the moving of the back arrow to the bottom, honestly, makes this app unusable to me. I mostly read on my iPad and the location is hard to reach/find. I will often stop reading through the app and switch to another news source. You wouldn’t think a small change would make a difference but it really makes me abhor this app. Not sure why they changed it.

Great customer service. I couldn’t get the app to recognize my account for the New York Times. I left a bad review. I just deleted the bad review because the next day I got online and in a chat with the New York Times they told me what to do to get logged into the account. It wasn’t very intuitive but they got me logged in and I can see everything just fine now and I’m happy that they did it so quickly. If you’re using the app and you can’t seem to get logged in with your account, you need to click at the bottom for you and then up at the top right there’s a gear that you touch and login again from there. It was super simple after she showed me how to do it. Thanks Larraine at ny times chat customer service.

Clunky and bloated. I have been reading the New York Times since Junior High, I would pick it up at a newsstand on the way to school. I have been a digital only subscriber for the past several years. I really dislike the app, for its purpose, to read the news, it is too bloated and unresponsive. Nearly 770mb to just read the news? It freezes when trying to load ads; which brings up the issue of ads, how did we get to the point of accepting these types of ads on top of a subscription. I rather have the option of having a text only app which is lightweight and unhindered by their ad strategy. Finally, it does seem that they are behind the curve, they seem a bit stuck in the neoliberal world of the 90s. And don’t do nearly enough to to address the real root causes of certain specific issues. However judging from the comment sections of many articles, perhaps that is to be expected. A lot of talk, but few willing to walk the walk.

No user customization of mainpage + Cancelling a subscription is a nightmare. Please let us customize the categories show. On the main page. Recently, a large section for sports was added. I don’t care for sports and would prefer not to have it in the main page of the app. Would be great to do the same for the op ed section, the quality of which has evaporated in recent years. Paying subscribers get an ad every half page while reading articles. The ads are highly repetitive and obtrusive. Please offer a “do not show this add again button.” NY Times make you call their customer support centre to cancel a subscription. It's only open during limited hours. When you call to cancel they will incessantly try and convince you not to cancel. For a news organization that prides themselves on high standards, this is the bottom of the barrel for customer service.

A Real Pain on the iPhone. The Times’s content is just fine, and if you want the news of the day, it’s certainly a contender for your business. From a tech standard, its many interactive features are a big plus, too. But it is inserting ever more active ads— video and the like— and it’s causing loading problems on the iPhone. (Mine’s a Xs Max). So when you first load the app and come out of an article, it will jump all over the place, causing you to lose your place in the queue, and sometimes within an article as well. In addition, the ads are extremely distracting— you have to move the article around to get them out of view. I’m sure some advertisers think this is a great way to get business, and to them, I can only say: you guys are out of your minds! If the app didn’t provide a better experience on the iPad, I’d really consider going back to paper only or try competing news apps.

Font size problem …. SOLVED. Update: I revised my review from 1 star back to 5 stars. The latest app version no longer has an option to change the font size (iOS version) from within the app. But after contacting the NYTimes, I now understand they they have a good reason for this. As of iOS 15 the font size can be changed for any app individually through iOSs’ accessibility features. NYTimes tech support walked me through this process and I am now back to “normal” with a NYTimes-specific font size. Thank you. —— Old review: The app no longer has an option to change the font size in settings. Instead, there is a text now that say to adjust the size in the iPhone operating system. If one increases the font size there the Nytimes app displays fonts barely larger. But in all other apps the font size is now huge, making some of those essentially unusable. (For example, my Tesla app.) Font size adjustment is an essential feature and should not be dropped from one update to the next. I will also call the New York Times, as they may not even be aware of what mayhem the software developers have imposed on many of their subscribers.

Great Source But Advertising is Pervasive. Update: I reinstalled app and it is much improved. Much more responsive than before. Advertising is too pervasive still especially when you see two videos playing in one article and you are trying to read. NYTimes has some of the best journalism you can find. Articles are well written and very thorough. You will not find clickbait or some headline that is catchy just to get you to click on it. Also, I do enjoy the “for you” section, it is a nice touch. However, as a subscriber, the one thing that is annoying about the app is how pervasive the advertising is. One or two ads per article seems reasonable, but when they are littered throughout an article and they cause the text to jump as you read, it becomes difficult to read.

You removed the text size setting. Update: There post below is correct. If you go to system settings -> control center, then add Text Size to control center - you can then modify the text size of any specific app by tapping that Text Size button (in Control Center) while running any app, like NYT. This is helpful. I’d just say by the number of reviews about this, maybe put a link to this where the setting used to be so we know more easily you can change per app, unlike before. There was no reason to remove the text sizing settings. I don’t want it to match my system preferences, because your app uses different layout and has a different use than the global setting. I wanted more control over this, not less. This has made the app terrible for me now.

So disappointed. I love the reporting and other content in the NYT and finally got an all access subscription. While they’ve done a pretty good job on the related apps (like cooking), the NYT iPad app is just awful. The worst part is the navigation. Couldn’t be less intuitive. No navigation bar on every page? Really? No way to get back to the home page or get to a section without hitting the back arrow (which is in different places on different pages)? Come on. Designers need to take a look at the Apple news app or any of the many other well-designed news apps out there. My iPad is how I consume my news every day, and as much as I would love the source to be the New York Times, this app just may push me away from the subscription. I’m sorry that that’s the case.

Too many annoying, repetitive ads!. This is a very good app from the best news media source around - BUT, the ads drive me crazy. I’m on board with other reviewers who decry repetitions of the same ad after almost every paragraph on a page. I know print media is in trouble and I don’t begrudge the NYT offsetting print declines with digital ad revenue when they can, but come on - a subscription isn’t inexpensive and so many repetitions of in-your-face ads on top of that are just too much. I’m happy to keep subscribing and I would like to use the app, but I rarely do. Instead, I read the content through a browser with a good ad-blocker, so now the ads aren’t getting seen at all. Tone them down and I’ll be happy to use the app, and advertisers will get more of my eyeball time as well.

Mediocre app, worse than website. This app is quite annoying to use in real life. It freezes for seconds when opening a new article on older phones and it frequently forgets which article it was on if you switched to another app. A way I use this app is I see a NYT app notification of an interesting story (which is a good feature) and then it opens the news article. I then just used another app for a second and came back and the NYT app reloads and forgot which article I was on. There is a “Recently Viewed” section which at least makes this app usable. Also, why are there ads when I’m a subscriber? I would just rather open the link in mobile Safari instead as it would remember my tabs and I can open multiple news articles at once (in multiple apps). Safari also lets me search the article and blocks ads (I’m a subscriber already).

Better in browser, actually. I read the Times every day, but I refuse to use the app (and others must feel the same way, because the banners trying to redirect you have gotten out of control). The app doesn’t really offer many features that the browser version lacks aside from dark mode and an easy way to access games. In return, it eats up my battery far faster than the browser version does, and my phone actually grows warm while using the app. The layout, fonts, and design are practically identical. The browser appears to be more stable as well - loading stories in the app sometimes kicks me back to the front page for no apparent reason, and pages load more slowly almost always. I just can’t see any compelling reason to use the app, unless you really want to help the NYT by exposing your phone to its trackers and telemetry (presumably the cause of all that battery drain).

Could I give it a -Two Stars? Or maybe -3?. The search function is absolutely worthless. You just can’t find articles that you read just the other day. It’s far easier to use a web search engine to find an article in the New York Times than to use the built-in function. Links are often broken. You have to be careful not to open up video contact in the middle of the night lest you want to wake up your partner. Of course, you could read the transcript, but then the transcripts are unavailable for another day. You would have to bookmark it or something akin to that. Who wants to waste their time? And reading the rest of the sections? It’s painful through the digital edition. Maybe it’s just a ploy to justify elimination of those other sections since maybe no one reads them my more because they can’t find them. I suppose you could always use Replica, but I have a dickens of a time finding the current edition in Replica.

FINALLY! *sometimes Dark mode!. Update: the app very inconsistently offers dark mode option. Sometimes it opens with dark available.. other times it doesn’t work. It has a mind of its own. Never seen an app just randomly choose when it wants to offer a dark mode option. Sometimes if I open multiple times I can get it to go dark. Comon guys who is developing this.. ridiculous mess. —- After a long, long, looooooong wait, NYT has at last gotten dark mode to work on my phone as of yesterday. I cant believe it took this long but glad the day has finally come. Old review: the latest version notes say it supports dark mode now but I don’t see the option?? It’s still showing light only. —- If any app needs dark mode it’s news apps.. especially NYT which seems to love making everything blast white everywhere which is awful for eyes, reading, and battery life. It’s also a phone storage hog.

Great app in terms of content, problems with autoplay of videos. A few months ago I was suddenly getting videos on autoplay when it hadn’t happened before (usually of traumatic events I wasn’t prepared for when I saw them). I changed my settings to disable autoplay, and it stopped. Now it’s happening again and no matter how many times I change my setting to disable autoplay, every time I open the app I’m assailed with videos I didn’t choose to view. There’s surely a value to seeing footage of certain upsetting events in the right context, but I’m paying for the NYT and should be able to decide when I’m ready (or not ready) to see triggering video content. Also, there is no option to submit a complaint about this on their website, which is the only reason I left this as a negative review instead of a customer service request.

Ads Galore, Wasted Space. To be fair I have a 12.9 iPad and there is only so much text they can stuff on a screen before it gets overwhelming. However, the larger screen makes the ads even more apparent than my large LG V40 and even in portrait mode there are huge swaths of white space on either side of the article. I will see two to three ads stretch the full screen (way too many), scroll down and see two more. The article takes up half that horizontal space. Washington Post has a MUCH better app but I can’t really afford to pay for both. Disappointed as I was excited to see what NYT did with all that space when I got my iPad. I also don’t want to let this subscription go but I will if NYT keeps pushing half baked apps with so many ads in article. (Edit) I was flipping through the Apple News app. Not only does Apple News have NYT articles outside the paywall - there are no ads!! If Apple can do it, surely you can....

Complexity for complexities sake. I am amused to see that so many reviews focus on the quality of journalism of the New York Times, and not how the quality of the app does that journalism a disservice. How the NY Times continues to “evolve” their online presence to make it almost impossible to read through an article, or series of articles without making you play a game of “find the next link to the story on the website” is more frustrating than having to thumb through an actual newspaper to find the continuation of a printed article. The failure of all photos to download even when you select that option, so reading an article offline is a checkerboard of text and blank white spaces, the slowness with which articles load, and the confusion of having the text and background scroll at different speeds all devalue the great journalism Give these great journalists, and the important stories you publish the respect of an app that complements, not detracts from the journalism. PLEASE.

I feel like you’re taunting us now. Today I woke to another bad design decision — moving the article “back” arrow (and comments button) to the bottom of articles. But the SECTION back arrow is still at the top of the page. So not only is my muscle memory obsolete, I’ll have to learn which is which every time. Fun! Also, the performance is getting worse again. I had an older iPad on which your app loaded especially slowly — one of the reasons I got a new one. That was OK for a bit. Now with the very latest iPad available, the app is starting to load slowly, or fail to load. EVERY OTHER APP on my iPad loads fine. So I guess it’s not the hardware — maybe it’s the ads? Even the old physical paper didn’t have the same ad 5 times on the same page, after every paragraph. And let’s not forget about the ability to choose & order sections, and to swipe to go the next article — things readers have been able to do with the physical paper since the 1800’s. Incredibly, your apps used to allow this and YOU REMOVED THE FEATURES. Why??? The other thing I can’t understand: your iPhone app runs perfectly all the time. I really feel like you hired Steve’s nephew to run the iPad app, and he just cannot be fired. Meanwhile, the Post and WSJ apps run very well on my iPad. Starting to think seriously that they would make a fine substitute for the Times.

Lots of ads, misleading comment sections. It’s kinda like if netflix had the same ads as network tv, except instead of spending billions on blockbuster shows and charging 16 a month, nyt charges 5 dollars a month for news you could mostly find online with a similar number of ads. Also, the comment section guidelines are really misleading and selectively applied. You can be relatively civil and give the wrong opinion, and you can be a total jerk who has the right opinion, and guess whose comment gets published? It’s one thing to do that openly, but they act like they’re above that sort of thing. Also, on top of the ads and the price of the digital subscription, they want you to pay extra for the crossword, so five bucks a month doesn’t even get you the equivalent to the actual newspaper, which seems kinda ridiculous to me.

Advertisements aren’t suitable for low light. Dark mode and advertisements don’t align. I often read in the early morning or late evening in dark mode to help my vision. The ads are as bright as they can be which feels very disruptive to my eyes. I don’t necessarily hate ads, but the majority of them are on bright white backgrounds and I have to scroll up or down to keep them off my screen while reading because of their brightness, not their content. Often, a part of the story has a short paragraph between two bright ads and there isn’t enough space to scroll and eliminate the brightness of the ads. I find myself not reading that part or closing out of the article entirely. If the ads had dark backgrounds or a dark filter instead, I could tolerate looking at them.

Love NYT, just not the app. For the record, I love the New York Times, and think they do excellent work. This review is not a reflection of that. However, the app drives me bananas. Unless you’re trying to read stories that play into the algorithm of what you’ve read in the recent past, this app will not give you what you need. I read the New York Times to expand my mind, not to read the exact same things I’ve always read. Also, if you click on a notification it will not take you to the story about which the notification has been written—it just takes you to your algorithmic feed, where are you are literally fed more of what you’ve read in the past. This makes it impossible to change the algorithm so that it expands what you are able to see. Even the other sections are difficult to navigate. I just want to read all the NYT has to offer, why do they have to make it so difficult?

Slow, buggy, and battery intensive. This app, for about the last two years, has been nothing but frustrating for me. Despite having good internet speeds, it consistently has very long load times (multiple seconds), fails to load the entire page, and lags when using interactive media. Ads pop up (finish loading) as you are reading the article, making you lose your place. The mobile website works much better, but isn’t one easy click. When I check at the end of the day, it has used a lot of battery in the background, more than other news apps, and yet it is never refreshed when I open it, making me wait to see the headlines. And despite the fact you can’t download articles to read later (very annoying on a flight or rural road trip), it’s always taking up a ton of storage!

Abysmal Layout - Does the NYT Even Care About iPad News Readers?. I read so much less of the NYT than I used to (and so much more of the WP) - so much less that I’m thinking of unsubscribing, after decades. I think it’s because of the abysmal layout on the iPad. The “front page” shows only a couple stories, with titles in a rather small font, a photo, and a big ad. Contrast this with the WP, which on the front screen/page today shows 10 stories, varying sized fonts calling my attention, small thumbnail images and no ad. The WP looks much more like the front page of the printed paper. As I scroll down on the NYT page, there’s tons of empty white space; with the WP, the pages are full of stories to click through to. In summary, the iPad NYT looks like no one at the NYT cares about those of who use an iPad to read the news and like they don’t care whether we read the NYT or not - so soon I probably won’t.

Please let us turn “estimated read time” off!. I love the app, and check it throughout the day. I have been reading the nytimes daily for years. I hate being told how long it will take to read an article. I see “20 minute read” and I get nervous. I see “2 minute read” and wonder why it’s so short. I used to just see an interesting headline and figure things out for myself. I understand why many will appreciate this feature. I humbly request that you have an option to disable this. If you don’t change the feature, I will probably adapt at some point, since there is no better paper. But please consider us creatures of habit.

Awful user experience. The recent (Spring 2021) “improvements” to the NYT app have degraded the user experience. 1) The app now takes 30 seconds to load stories then another five or ten seconds to stop frames from jumping around and load. No other app I have does this. 2) moving the “back” icon to the lower left is extremely inconvenient. I have to change my grip on the iPad every time I finish reading an article and go back to the main page. PLEASE move it back to the top left. 3) going back reloads and frames jump around again so I have to wait to select another story. 4) selecting a recipe or game brings up entirely new app which takes tens of seconds to load, then going back to read articles goes through the now infuriatingly slow reloading and jumping around. Why isn’t all that cached? 5) the ads take up too much of the screen real estate. Is this a NEWS paper app or an an ADVERTIZING app? I understand the need for ads but not to the point that they inhibit the access to the news. 6) what about prioritizing real improvements like FAST LOADING, making ads informative but not obnoxious, adding night mode, searching within articles, prioritizing sections for the user, which are done much better by your competitors. Maybe a survey for what us users actually want?

Fairly decent app. The app is ok as far as newspaper apps go. News are easy to find and read. However it suffers from the same shortcomings as other such apps do: crashes are still too frequent, at least once every two or three days, and there are too many ads. I understand that they are needed to finance the newspaper, but having two, three, four of the same ad in one article destroys the flow of reading and doesn’t make me want to buy that razor or pair of shoes or whatever it is any more than if it was just one ad. It has improved, but I feel it could still use less cellular data, especially if I download the paper in the morning via WiFi. At the end of the day it has still used an additional 30 megs or so. A setting to reduce image quality would be good. Additionally compressing the text might help.

Unusable app. The NYT app used to be enjoyable to use; you could swipe from section to section and feel like you were reading the paper. That function was removed a year ago, which was upsetting, but the rest of the app was still usable. The iOS app has now been rendered effectively unusable for two key reasons. First, it reloads the entire Today page at random times, meaning you lose your place every few minutes and need to scroll back to where you were. Second, and even worse, the Back button is now located at the bottom of the screen, a location that any user of any device could tell you makes absolutely no sense and makes using the app an unpleasant experience. It really does seem as though every update makes the app worse. Never seen anything like it before. Really hope it improves or I will be adjusting my news subscriptions.

Fed up with this buggy and slow app. These updates are making the app worse and worse. You just busted the display size setting and it does not work upon opening the app. Despite having it set to the highest font size, the text is very small. I have to go into Display Settings and toggle the switch to Use System Text Size (I have it off, so I toggle it on and then off again), THEN your app will change the font size on the main articles page. If I exit the app and restart, it’s back to the small font size again. Please fix this! And also make the font size setting apply to ALL articles, not just some of them. And I’m way beyond frustrated, like others, with how the app refreshes constantly with articles moving all over the place. It’s horrendous. I am a long time subscriber. Love your articles but I now hate the app. Fix it.

Great content, terrible redesign. I am a long-time subscriber who has more than a decade of mobile app development experience. The latest redesign is terrible enough that it’s making my write my first detailed review of the app. I can no longer easily get to the content I want in Sections. Now I need to select Sections and then scroll through content I’ve already seen to get to the sections I really want to read. And worse, the list is no longer editable or sortable, so I have to hunt through the full list each time I want to go to my next favorite section. It’s made my old method of reading - a favorite section at a time - much more difficult. For some mysterious reason the back arrow is now sometimes at the bottom of the screen. It’s a much harder place for me to hit as I select articles in the top half of the screen and need to move down to go back, then repeat. Even worse, it’s inconsistant - so sometimes it’s at the top, sometimes at the bottom, depending on what device you’re using. Please move it back to the top. Finally, fully half the bottom menu is filled with content I do not want more of: Covid-19 and “For You.” Overall, it is a much worse experience that makes me question my continued subscription every time I use it.

The iPhone version is maddening. As one scrolls down through the list of articles, huge, repetitive ads that often dwarf the times article content locks annoyingly appear. Click on an article, and when you return to the list you are in a completely different place as the banal ads have refreshed and are of different dimensions. You then need to re-scroll through the list of articles and ads to find where you left off. Maddening. The iPad app is not as afflicted as it resembles the physical newspaper front page and returns to it after you’ve read an article. It’s the iPhone version that is almost unusable. Find a way to return to exactly the spot you departed from when reading an article. This should be app development 101. And for heavens sake, if you insist upon littering my expensive paid subscription with silly ad content, make them less obtrusive. There is no way I’m going to click on any of them anyway.

For You is not for me. I’m not seeing how the latest update is an improvement. The For You section has a list of articles that are absolutely the antithesis of what I would read first, and I don’t see a way to give feedback to the algorithm or to add items I really do want there. (I changed my settings, but that’s not addressing the problem.) And maybe it’s petty, but I loved being able to jump to Spelling Bee right away - I intentionally do that puzzle *before* I depress myself with the day’s news and now I have to scroll through the full news feed to get there, and the feed keeps loading and loading, so just when I think I’m at the bottom and I click on the Bee, more stories have loaded and I find myself accidentally clicking on a random story. I’m a loyal subscriber and will stick around, but would appreciate some additional fixes.

Terribly Designed App. The app does not allow for the user to actually read the paper. With most newspaper apps to which I subscribe I can read the entire daily paper. The New York Times app curates what is visible and does not allow the user to “page” through the daily paper. I feel cheated. Besides not being able to see all the newspaper articles, the app refreshes while in the middle of using it and doesn’t function like other apps. All the controls are at the bottom of the page as opposed to the top with most other apps. Additionally, it takes up an incredible amount of storage and memory on the device on which is being used. The entire app needs to be redesigned and it’s not worth the money. I do not recommend subscribing for these reasons. I would very much like to read The Times on a daily basis and cannot do so even though I’ve paid for that privilege.

Still No Dark Mode. Love the app and I’ve been a subscriber for years, but I can’t fathom why there is STILL no dark mode on this app. I find myself using the Washington Post app more because I can read at night without disturbing anyone with a blinding glare of white light. I’m surely not the only person who desires a dark mode on one of the premier news apps available. It’s a strange omission that seems relatively easy to fix, and it’s one that is likely driving readers like me to other news apps. Please include a dark mode - it’s a turn-off for customers to be told to fiddle with Night Shift instead, and the results aren’t great. If the Washington Post has been able to provide a dark mode for several years, I have no clue why it’s still an issue for the NYT.

Ads messing with reading experience. Downgrading yet another star from my previous review of a couple of months ago, which was also a star downgrade for the same issue ….. I, like so many other readers, still have multiple consecutive days of the app freezing upon loading. **** I understand the necessity of ads, but recently it looks like the ads are causing the home page to freeze as loads, creating a very frustrating reading experience. It’s impossible to scroll into/past the first (blank) ad on the home page, or use any other navigation options. Hope this changes soon - it’s bad enough to spur a rethink of using the app (Downgrading a star …. this issue, in spite of being reported by multiple reviewers, is still happening. Previously it was intermittent, today is my third day of being unable to use the app because the opening page doesn’t load)

Newest version almost unusable. Each app update gets a bit worse. Now I can’t find the sections I want to read. The daily newsletter and California today appear to be gone entirely (or as closely as I can tell since search doesn’t work). The format pushes articles and sections I don’t care about and is clunky. The final blow is that my front page ends with multiple “articles” from Wirecutter. I like the reviews and have on many occasions gone to the site for information. But the last thing I need in the morning is unsolicited advertising for products I don’t want. I switch to a different new source every day when I am abruptly reminded about the journalistic compromises NYT has made. I’ve been a subscriber for 20+ years and digital for 15. This is the content I rely on, trust, and enjoy. I would love to be able to read the paper each morning. Come on NYT. We all hope for better.

Dark Mode?!. I love the New York Times. I think they do a fine job getting the story both quickly and accurately. Fabulous reporting, I love the look and feel of the app. My one complaint is that there is no dark mode. It continues to bewilder me that there is still no dark mode. I love reading the New York Times late at night in bed, but the screen is so bright with the white background that it hurts my eyes and sometimes wakes my partner up. Can we please just get a dark mode? 🥺 Update: it does have dark mode. There was just an error with my device where it was not changing as it was supposed to. I uninstalled and reinstalled the app and it is working now. Hooray! I changed my review to five stars. I’m so sorry for being a goofy goober.

Great-But Stop it from Automatically Resetting. I read the NYT every day and my wife and I have been subscribers for years. It is the premier newspaper in the country. And the app is well organized and helpful. But I have 2 issues: 1) after reading a story the app returns you to the very top of the paper so I have to scroll down to get back to where I was. This can literally be dozens of annoying swipes. Fix this!! And 2) the article search function is weak. If I don’t remember the title and only look for keywords it is unlikely I’ll be able to find the article I want. I’ve actually had more success using google search on the web to find the appropriate NYT article. Given the available technology this should be a relatively easy fix.

App works poorly on subway or whenever internet connection is lacking. I love The NY Times, and I want to love this app, but I’ve noticed that whenever I’m on the subway, the app frequently hangs and freezes while I’m scrolling through an article. This bug has been going on for a long time, and seems to be related to the need to load images or adds while scrolling down. It seems to freeze or hang while it attempts to download the ad or image, which—when you’re on a subway with an unstable internet connection—means frequently the app appears to freeze for several seconds. There has to be a better way for developers to architect how the app is designed. I know I can’t be the only New Yorker suffering from this frustrating problem. The app didn’t used to do this, and other news apps don’t seem to have this problem. But for the past year or so, it really has impacted my ability to read The NY Times during my commute. Help!!!!

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The New York Times 10.53.0 Tips, Tricks, Cheats and Rules

What do you think of the The New York Times app? Can you share your complaints, experiences, or thoughts about the application with The New York Times Company and other users?

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The New York Times 10.53.0 Apps Screenshots & Images

The New York Times iphone, ipad, apple watch and apple tv screenshot images, pictures.

Language English
Price Free
Adult Rating 12+ years and older
Current Version 10.53.0
Play Store com.nytimes.NYTimes
Compatibility iOS 16.0 or later

The New York Times (Versiyon 10.53.0) Install & Download

The application The New York Times was published in the category News on 31 January 2019, Thursday and was developed by The New York Times Company [Developer ID: 284862086]. This program file size is 157.95 MB. This app has been rated by 37,056 users and has a rating of 4.1 out of 5. The New York Times - News app posted on 06 April 2024, Saturday current version is 10.53.0 and works well on iOS 16.0 and higher versions. Google Play ID: com.nytimes.NYTimes. Languages supported by the app:

EN Download & Install Now!
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The New York Times App Customer Service, Editor Notes:

This version has general bug fixes and improvements. For any questions, feedback or concerns please reach out to

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Find on this site the customer service details of The New York Times. Besides contact details, the page also offers a brief overview of the digital toy company.

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