Molina Benefit Card App Reviews

All bad. Sign me out and won’t let me sign back in

Great app but zero support. As I said below, it's quicker than using the website, HOWEVER, the day after I wrote the review, neither the app OR the website is allowing me to login no matter what I did.. uninstalled, reinstalled, restarted my phone, cleared my cache, etc. The app has a help phone number and an email, but after using the email link I got a reply saying basically, we can't help you and we've told Molina to remove the email.. and calling the phone number, 3 different reps at first didn't know the app I was calling about and then tried to act like it's my fault that I can't log in, it's like they were refusing to believe the app/site is having problems. So I'm downgrading my review to 2 stars. To give you the scope of the issue, at one point I was asked for my last name and birthdate and it said my info was incorrect. I'm 63 and I know my last name and birthdate, folks. Will mention there IS a NationsOTC app but that's pretty much just a shopping app and it does show your available OTC/food balance but if you have other benefits (vision, dental, etc) the Nations app doesn't show that info. GRRRR Developers, if you're reading this, please adjust this app so it performs as advertised, thanks!

Worthless app. This app is absolutely garbage. I’ve scanned dozens of items and none of them show approved I’m going to the register with some of those items been able to pay for them with the debit card. Very frustrating.

Too Complicated. This app won’t even let me creat a profile. Such a waste of time!

Can’t see balances on the benefits. It’s really hard to navigate the Molina benefit card app because it doesn’t allow you to navigate to see your balances and sometime when you scan things in the store it’ll tell you it’s approved but when you get to the line to pay for your items it is not on the approved item list.

No sirve/Doesn’t work. No actual way to log in. Creating a profile requires an employee ID number. No member option. No way to know about benefits card unless jumping through hoops over the phone. // No hay ninguna manera de inscribirse. Para hacer un perfil se ocupa número de empleado. No hay opción para el miembro. No se puede saber nada sobre la tarjeta de beneficios de Molina al menos que quieres contestar 20mil preguntas por teléfono.

Scanning barcodes. Won't scan barcodes on bottles or rounds surfaces.

Worthless App. This app is just as all the other reviews state. I can’t even log on as l don’t know my “employee id” and I believe Molina really doesn’t want you to use your My Choice card for items except in their Nations OTC store. I can’t even send this review because ALL nicknames are already taken and so you go into merry-go-round and can’t confirm or send your review. I will try to send this review with a 5 star rating and see if that works.

Absolutely Useless…. Don’t bother with this. Most irritating app I have ever, and I repeat ever, tried to use. Was MADE to change my password, which I DID NOT want to do Then , no matter what I did, it WOULD NOT LET ME SIGN IN. Has been uninstalled. I have no time to waste with garbage. If you do have time for that, then go right ahead.

Scanner lies. The scanner app often says things are on the approved list when they aren’t (I’m at an approved store), i shouldn’t have to call a support number about every item i want to buy, utterly worthless app

Very intuitive. Menu transitions and general UI work well on my older phone

Won’t open OTC Scan tool !!!. Incredible! This app won’t and doesn’t show option to open the OTC Scan tool!!! Customer support gal opened hers and says that at the Profile icon she can click on it and scroll down to “I want to” which brings up the ability to use the OTC scan tool. ON MY APP THERE’S NO ABILITY TO SCROLL DOWN FURTHER. All this app is good for is to check various balances and approved purchases made. If anyone has a suggestion to get the scan tool to open, please post in your review.

Won’t allow me to login on the app.. I have had this app for over two weeks now and I still can’t get logged in. I am registered on the website and have talked to customer service a number of times but still nothing. It would be nice to see my balances and be able to scan items to see what is accepted with my OTC balance.

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