DrChrono OnPatient Portal App Reviews

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can't register. was excited about trying this app, but can't. after downloading, it opens with a log-in screen. I haven't registered yet because I just got it. and it won't let me open it to register. no help at website--it also requires a registered email. can't find a way to contact the company for support. even if I'm doing something wrong it shouldn't be this hard to figure out.

Convenient!. Not every health problem merits scheduling a 30 minute long appointment with your doctor. Sharing snippets of health indicators really help, especially with chronic health conditions. Saves my time, saves the doctor's time.

Overall good app. Overall good app. Before this I kept most of medical record infomation in Google Health, there is not more Google Health so I moved my medical record data over to onpatient.

Beautiful new update, REMOVED EMAIL function! Largest feature now remove?!. The best way to correspond to my doctor has been removed. I cannot find anywhere to read/write e-mails to my doctor! Please put this feature back! The touch ID login is really nice! But, without the e-mail function it makes the app useless! Please fix ASAP!

amazing. I kept my paper medical records but would always forget them when going to new doctors, this app is amazing. Now I just bring this to the doctors office.

nice app. I never remember my medical info, I am starting to put all of my docs into this app, taking pictures of them. No more issues forgetting :)

Used to be 5 Stars - Now….... This app used to be my one stop shop for content updates to my child’s doctor by sending secure emails from my iPhone and receiving messages and scheduling appointments within the app - the newest update of the app has revoked these features and now is basically useless on my iPhone. I have to log in from my home computer to use the OnPatient website to correspond with my child’s Dr and Schedule appointments. This app in a information only app that allows for collection of data from your phone, but as I am contacting a doctor for my child and not myself, the integration of the biometric info is totally useless to me. So disappointed in this newest version of the app. - the “support” link on the app store only takes you to the inpatient site that has not way of contacting tech support. Totally useless Needs Attention.

Hacked. After installing this app and going to their online website I was unable to log out. I then received a ransom ware email. Coincidence? I don’t think so.

Great potential, needs improving. We love having onpatient access to our provider. It helps when at specialists and saves me time waiting for phone calls back. I love being able to send photos and updates directly to the office! We do not love that you can't synchronize more than one patient per account, making it impossible as a family of 5. We also don't like how limiting the app is vs the web. Dr. Chrono seems like a great tool, they just need to be more user friendly. Please allow synchronized patients for parents!

Excellent. I am a physician, this is the best personal health record for my patients, love the integration with Apple's Health app. My patients are now sharing great data from other apps with me!

Great App!. From rescheduling an appointment, messaging my dr. and having access to my medical history, it makes everything really convenient. I highly recommend this app!

Hook it up to apple health!. Love being able to chat with my dr via app but even cooler is that through the app I can share some biometrics too! Straight from my Fitbit!

This app is HORRIBLE!. Do not waste your time downloading this app. It is better using the website as this app is not a fully functional, reliable source for your medical records.

Waste of time. This app doesn’t give you detailed medical records like the other apps. My other physicians has a much more detailed app which gives you notes after each visit.

Challenge to attach photos. Challenges with attaching photos, which could be useful to your doctor. - Only does square photos when your phone likely took a vertical photo - Trying to Attach a photo seems to clear the subject line of your message - The photo doesn’t actually seem to attach to your message, even though it has you go through the workflow

Hope I can use it in the future. I have a critical illness that makes traveling difficult. This looked like a good app for me especially after reading all the reviews. Unfortunately, my doctors will not share and the hospitals do not want to be bothered. This might be something that can be legislated in the future to make health care more accessible, affordable, and allow the patients to be knowledgeable of their issues.

Great app!. I created an account to track my senior father. I message with his doctor, its great when I have questions. Recommend to tell your doctor to use, great for asking questions. Great app!

Does not work. Downloaded and it won’t let me log in. Deleted the app, logged in, even changed the password and it won’t let me log in. Fix this app!

Can never get in twice on ipad!. While this app intends to provide a very useful service, it fails miserably on the ipad. I can sign in only once, and then it gives me a ‘fatal error’ message when I try to go in again. It requires me to delete the app and re-download in order to get in again. It seems to work on the iPhone, however pages of test results are much easier to read on an ipad. Doctor’s offices want you to use it, yet they can provide no support for it. Ugh.

Finally a PHR from the makers of the excellent iPad EHR. Great looking app so far! Love all the features and can't wait to connect with my doctor using the passbook integration. This is indeed a very unique and innovative way to share my medical information with my provider!!

Why isn’t this a standard!?. This should be a standard across the US, it would be incredible if all doctors made their records accessible through an app as easy as this one. Also, according to their tech support, they are adding back in the message your doctor feature soon (which is pretty essential).

Can't get app support. I hate to write bad reviews, but the "Health Data" tab doesn't seem to work (whenever I go to the tab, it asks if I want to "Set Up Data Sharing" or "Decide Later," but both options just return me to the "Profile" tab), and I can't find any way via the app or the website to get developer support for this app. I'm actually just hoping somebody reads this review

Quick and Easy. This is such a great way to allow patients to upload all of their information from the comfort of their own home. Instead of having to fill out all these forms in the doctors office, you can do it at home. So when you get into the doctor office you can be seen by the doctor sooner because you don't have to fill out and paperwork! Great Application.

Great user experience. You can check-in so much more efficiently with this app, save time and money checking-in patients with this! It's a huge time saver. Compared to some of the other programs like Phreesia, this is definitely a step up.

Good way to keep track of health data. Easy and simple to use. Makes you want to manage your health data.

Horrible app. If I could leave 0 stars I would I have been waiting almost 3 weeks for test results and no I’m the office seems to understand the app. The app deletes information and there is no way to find your doctor worst design ever and not safe for people who need to see their lab results. I will just have to do an entire new test to get new results where they don’t use this silly app. Extremely dissatisfied

Convenient when features work. I appreciate being able to check my appointments and medications as well as being able to send messages directly to providers. However, for the past three days, messages have stopped working. I spent a considerable amount of time composing a detailed message to update my provider and when I finished and clicked send the app's response was, 'Oops. Message wasn't sent successfully, try again'? Every attempt over the past three days has resulted in the same failure to send. There is no clear way to contact support from what I could find.

Horrible App. Just horrible; never loads nor works.

definitely NOT a well written Application. Possibly on the backend the medical profession can utilize the data requested. However, the functionality for the individual user is absolutely pathetic. Multiple errors and constant problems on every level. Worst application I have come across in years. FYI: there really are professional developers available that produce functional products.

MEDICAL PROFESSIONALS READ THIS! Poor design/No regard for user ease. Onpatient application is clearly designed for app designers, not for users. Patient documents are hidden in appointments when they are obviously front page welcome worthy. The online version is worse. When choosing documents, users are presented with app technical information. Patient input is limited to inconsequential data. Messaging seems to be the purpose of this app. There are much better options available.

Finally a very useful App!. I am always on the go but I always have my iPhone. I love having a way to manage my healthcare info. It seems doctor's office are always the last with technology communicate. I really found a "find" with this app.

Description lies, or company doesn't know their own product. Company has either lied in their description of this app or their support people know nothing about their app: If you read the description of the app it is VERY CLEAR they claim it is for patients, not specifically (or exclusively) for doctors and medical staff. Yet, when you contact their support they will tell you that it is *NOT* designed for anyone to use except doctors and medical staff. Additionally, it appears that if your doctor, pharmacy, et cetera, is not on their list of providers (and it seems a rather limited list) YOU CAN'T MANUALLY ENTER THE INFORMATION. What?? Are you kidding? This is supposed to be where I can store my personal health/medical information and I can only list a doctor if they have subscribed to the DrChrono service???? Who designed this app and what were they thinking???

Worst Ever. If I was a medical practitioner I would be ashamed to use this product. I am struck by the poor pt information entry capability compared to a host of other apps I use. Limited medical information capability and limited Rx. Serious lack of profile control capability for pt.

poorly made app. my password seems to be wrong and every time i ask for an email to reset it, they simply won’t send the email to do so, now i’m locked out and can’t see any results of consultations and labs i paid for.

Nice design and easy to use. This app looks great. Looking forward to using it more with my doctor, and hopefully with Watch integration later :).

Confusing. This app is confusing and not easy to use. Information displays so poorly it’s unreadable. Needs more development, I’m not even sure how this app made it through the App Store approval process.

This app is literally useless. I can’t use any of the features, my doctor sent me my medical documents and my inbox is just empty and I can’t even reply or get in contact with anyone cause there’s no contact info, how is this even legal?

Can’t add a doctor and doctors office can’t even help. I’ve downloaded and deleted and redox loaded the app multiple times to try to resolve the issue of not being able to add a doctor or view any information. The dr office was not helpful bc they can’t see the patient’s view. Nonfunctional app that needs to either be fixed or dumped.

Limited app with pointless “features“. Appointments and Messaging are the only reasons to use this app. As a user, I have zero control over my profile. What poor design. I have OTHER doctors and OTHER medications that I cannot add. I can’t add any immunizations either. Billing is empty but I’m definitely getting charged. I can’t even change the card on file or see any billing history. I feel like this app was created just to say “we have an app!”

I love the features. I love the features this app offers, my favorite is I don't have to call my doctor, I just schedule it through here. I hate making phone calls at work to schedule appointments to see my doctor, now it is just through this app.

Doesn’t work. My doctors office sent me a link and when I created account the site didn’t show I was connected to any doctors. I couldn’t fill out any information prior to my visit. Great concept, just needs to work.

best one. I've used a few PHRs in my time, this is the best one I have seen, works on the iPhone. Keeps track of everything. Hope to have it sync with fitbit at some point!

Great patient check-in. This app allows my patients to see data from anywhere, makes my life a bit easier.

Disappointed. First, there is no obvious way to log out once logged in so anyone has access to my health info unless I delete the app. Second, once the initial profile is completed by the patient, there is no way to edit it. Third, I tried to "read" the HIPAA statement but could not close it. When I tried to back out, I was sent to different screens and basically locked out. Much of the information I entered now does not appear in any field. I'm giving an extra star because the email function works nicely.

A usable personal health record.. I love the fact that the app keeps moving fast and enhancements are coming out. A simple, usable personal health record, best I have seen, period. You need to tell your doctor to use the drchrono app as well to chat with them!

Thanks Dr Ira Goodman. He has been treating me for almost 22 years and he is one of the best pain management Dr. In the state of Illinois and without him I would have been dead 22 years ago he is one of the best pain management Dr.s in the state he is component Dr. I have ever meant!!

Simply amazing!. I hope every doctor starts using this service. By far the easiest way to check in, complete paperwork, etc. No more clipboards with endless forms for me! Great app!

KDoc. A great way to manage my patients. I love the onpatient application because it allows me to keep communication with my patients and provide better care. This is a must have for those drchrono users.

Super easy. This is the medical Evernote of healthcare, I just take pictures of all of my medical records and put them into this app! I pull it up when I see a doctor. So easy.

Terrible & almost useless. Many of the problems listed by reviewers years ago are still problems today. The app does not seem to communicate with the online version. I sign into the app & my data fails to fully appear on the app. In the Online version, I’m connected to a doctor, on the app I’m told repeatedly to connect with a doctor ( even tho I already am) much of my data is missing or incorrect & I am unable to correct it on this “read only” app. It is totally not user friendly &useless to me as it stands. There are other glaring issues, but other reviewers have listed them repeatedly.

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My health records in one place. I have a busy schedule and being able to store all my health details, medication and the like in one location is just fantastic? Such a life saver

Phillip. Downloaded this app but there is nowhere to sign up to open it. Tried to send a message to support but you need to sign in.

Cant log in. I have used two different emails no to create an account and once i create it, it doesn't let me log in!!

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Awesome personalized data. This is the first EHR to pull in data from HumanAPI, love it!

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good. I tested out a few PHR apps, this one is free, can't beat that price. Some aren't free and some just aren't that good. This is the best one I have seen for the iPod touch.

Great app. App works fine for me! It even tells me when my next appointment is scheduled for so I don't have to write it down myself.

this is the future of healthcare!. So cool. Soon you won’t even need to go to the hospital!

Doesn’t work. This doesn’t connect to my online account. A completely useless app. My account through the app looks blank (no doctor associated). However, all my bills, appointments and doctors do show up when using the web interface. So I know my account works, just this app doesn’t.

Nice Idea, but bugged. No help.. I keep getting noninformative error messages. No support, experimented. Asked friend. Friend could not find workaround. Disappointed. Idea has a lot of potential, but is currently bugged.

Simplest medical record app I have seen around!. A convenient, innovative, yet still easy way to monitor my family's health. Awesome app!

Crashes. I can't use it, it crashes every time I try to open the App. It needs to be fixed ASAP. How are you going to access you medical information via mobile device.

Finally a good patient app. As an employee of drchrono, I was so happy to hear about the release of the PHR! Finally there is a good patient app that makes it easy to store health information and be able to connect with doctors.

Needs improvement. Appointments need to have feature to add to calendars. iCal Google, calendar. Most critical update please! After signing all required things and completing all required items, to check in on app it says I need to sign HIPPA and others. Picture loads upside down. Features that exist are not very user-friendly.

Great time saver. This app makes it easier to see my doctor and save time which is important to my family.

Can never check in, always errors out. I’ve never been able to finish a check in because I keep getting errors even after filling out all fields

Great App. I use it to monitor my dad's health. We both use it, really great.

Innovative App. It's a leap forward in healthcare and I hope all my future docs will have compatibility.

App Malfunction when anyone signs up. These are times when we need results and messages that relay those results discreetly and rapidly. Severe lack in that department, wish I went to a different facility that used other more reliable means of relaying important and timely information. Pathetic

Meds. There are 4 meds that I no longer take I can not remove them

Cool. I've been looking for something like this.

Sometimes I want something from my doc. Sometimes I want info from my med record, this app provides that.

Finally a PHR connected to my doctors. I just wanted to see when I can schedule an appointment, this app allows me to do that.

good. Not just for emergencies, a good way for me to keep track of my prescriptions.

Can't Set Up Account. It looks like a great app, and I would love to use it, but my doctor's office uses a different service. The description for the app (as of this writing) fails to mention that you need an invitation from your doctor to create an account.

Not great. Tried to set up but very difficult to enter data you already know but not through doctors you still have. Or make appointments you already have without trying to get Dr info 1st.

Not Created for Multiple Patients. As you’ve read in other reviews, you can not schedule appointments for multiple family members using app. Big downside for me attempting to manage my 2 children’s chiropractic appointments.

Has great potential. Generally like the format, and ease of use, but desperately needs a way to enter med hx w/o interfacing w / physician. User should be able to enter this info. Once that is fixed I will update review to a 5 star. Thanks for a good start.

super simple. Best PHR hands down. I've started using it a few days ago, super simple.

Patient messaging. I like messaging my doctor when I need to and this app does just that for me. Wish that I could add family members!

What's the point?. I thought this would be an awesome app to keep all my medical information, but it won't even let me on, I put in info and it fails every time. Uninstall, I'll find something else, that actually works.

Amazing. The hookup to my fitbit is killer!! Being able to fill in all my forms from home instead of at the doc is awesome too

Great app for docs and patients. This app is great for docs and patients, as a patient you can track medical conditions! Billing and more.

Patient check-in app. This is an app that allows patients to fill out forms from home, I love that feature.

Used to work well for me. Been using this app for over a year to schedule monthly appointments with my chiropractor. The last few days it hasn’t been working on my iPhone 12. Downloaded the app to my iPhone SE and it’s working just fine.

Beautiful New Version. I hope they will add back the email function soon.

Great when it works.. Super handy when it works, but it crashes frequently and has to be uninstalled then reinstalled. I hope they fix it because I’d like to keep using it.

Crazy easy. Super easy to use. Really pretty interface too.

great. I had been using Pages and Dropbox before this, this is way better.

Your app. Just downloaded the app horrible horrible horrible got an email from my podiatrist clicked on the link and I can’t set up an appointment with him like he wants me to so 0 stars

The best PHR on the market to date.. Highly recommended

Sends multiple emails from one. I got called out by my doctor for receiving 3 identical emails. I am sure I sent him only one. I wonder what else is the app doing with patient data. This is not the type of app that should take likely these kind of issues.

Works Fine But No Apple Health Integration. May as well just use the web app. Apple Health integration will not link to my device.

Track pictures of my meds. I like to take pics of my meds, I use this app to do it.

great. My father had a stroke recently and this app has been a great way to keep track of his labs and meds.

Great to have access to my records on the phone. Love that this app integrates with my HumanAPI account! Really like the simplicity and the look of this app.

Great record keeping. It's great having my medical records on hand whenever I need them. I use it all the time.

Lost functionality. I updated this today, and my appointments are there for my dr but now show he is located in California and not NY and doesn't show the correct phone # also no way to leave my dr a message like before

No place to enter surgical history. Would be great if it had this! Please add in the next update!

Great way to track health records. Very easy way to manage my health records, which is always hard to do otherwise!

wonderful!. I've been using Google Health for several years, this beats it. I fill out forms from home. Plus I get updates from my doctors.

Wish there were a NEGATIVE Star Rating. Same problem as others.....wasted 5 minutes of my life by trying to figure out how to register and start using this app. I really wanted this app...great idea. But very poor on the user friendly points. Lame....at best.

Best medical picture app. I like taking pictures from the app and sharing them with my doctor.

Foothurtz. Loving this program. Able to schedule appointments with my doctor and see my test results.

Good app. Good version with several bug fixes, which is really nice.