JivoChat Live Chat & Chatbot App Reviews

Really helpful App. Glad I stumbled upon it. Helps me talk to customers easily and also helps them out. I have been using it for almost 3 years. Despite the replacement of the platform.

This App is great! It helps our store so much & staying in touch with our customers is a bonus as it helps them feel at ease. There are so many amazing features to this App! Defiantly 5 Stars Review from our side. Thank you so much to Divya for amazing service & checking up on us if we are satisfied with service & app we have received. Defiantly an APP you would want as an online store to help your customers reach you without hassle - I love the feature of having the option to download the APP on one's phone so you are always up to speed with customers sending messages. Great Service! Thank you Divya!

O aplicativo faz o que promete e ajuda nas conversões. Precisa apenas ter a opção de não aparecer quando o visitante o fecha durante a navegação e só retornar aparece se ele recarregar a página.

Really helpful App. Glad I stumbled upon it. Helps me talk to customers easily and also help them out. Also great Team Support. Especially Divya. A must download for your store. <3

I just recently migrated from Yahoo platform to Shopify (www.blingcartel.com) and I was having issues with integrating the JivoChat app after the transition. I got in contact with Juan at JivoChat and he was very patient with me and we actually figured it all out while he stayed with me on chat. The chat app is now working great on Shopify and I am super happy with the customer service. Thanks so much!

The app seems very good to me although it lacks several things, I do not understand its operation well and the technical assistance to understand is very bad.

I moved from another APP to Jivo as it has further and enhanced capabilities. I am really pleased with it and the support I received from Divya. Thank you and definitely recommend it.

I think it's one of the best. Easy to learn and integrates very well. It's been a short time since I started using it, but for now there's no problem and I'm glad

Was looking for some quick instructions and Juan was very helpful. He put me in the right direction and the problem was solved quickly.

An O.K. app, but tricky. Beware it´s very difficult to remove, once you request to cancel your account, they are supposed to send you a code to your email which of course, never arrives, so they won´t let you cancel your account that easy. even deactived, the app still runs on my website. It´s a pain in the neck. I should have never installed this app!

I would love to give a shout out to Carlos, I was having a lot of issues getting this attached to my Shopify store. For some reason the plug-in didn't want to work and one of the customer service members even made a whole step by step video for me to install manually, but unfortunately it still did not help. Then when I went back for help I got Carlos (Que the angelic music) He took a look at my settings and it was just a little filter I had selected that was my issue. Everything was right in the world and the app was working perfectly. But then I thought I would do some clean up since I some how made multiple channels. I couldn't get it to work again. I reached out and got Carlos again!! He got me back up and running. I really love this add on to my Shopify store. Would highly recommend!! My favorite feature is that I can see when I have visitors in my store and what they are looking at so I can be proactive and reach out to my customer while on the site.

awful experience, the app is not working and the support is not answering REPEATED requests. Don't waste your time on it!

I'm using this app from their beginning. I'm more or less satisfied with the app, except few glitches every now and then. I would like to have more features in free version, so app can be more usable even for free users. Then I would definitely reconsider 5 stars.

O suporte é rapido e eficaz, bom atendimento e resolução de problemas. German do suporte lhe ajudou com a instalacao do chat no site. Satisfeito e recomendo.

estou usando e muito top gostei muito parabéns aos criadores apenas 1 click e se conecta ao cliente!

RUN FROM THIS COMPANY..Product is absolute garbage...even worse is their "support" Absolutely stay away...too many other good options. Absolute garbage company

used another app and then turn to Jivochat, like the fucntion- proactive invitation, we 've seen more customer involved leave messages and look for advice. Very helpful for final conversion. Used 15 trial days and now just paid for pro version, so far so good. Divya helped much when we had an issue processing payment, it is system bug and we waited for 2 weeks for solution, finally okay now.

It a really good app for the cost the free version has a lot of stuff and will soon be upgrading to the paid one. I can now talk to customers live on the site and help them if they had any concerns. Divya really helped me out when it came to setting it up on my website and customization.

Tried different chat apps on shopify, some didn't load, some were buggy. Jivo chat was like an allrounder. It has almost all the features i needed for both the mobile and the desktop versions. Luckily I found Divya from Jivo, she helped me ease into its features. Would recommend people to try it

Updated Review: (May 14, 2020) Igor, offered me exceptional service when I got in touch with him. Previously I uninstalled this app, however, I am using this app again and I appreciate the way my concern was handled and now I am looking forward to growing my team from global locations & internal=tional support agents. Thank you Igor ================== Previous Review: I have been contacting support / sales at their email address sales@jivochat.com since 2 weeks and no one cares to respond. It has been an awful experience with Jivochat support.

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