Messenger channel App Reviews


Messenger channel App Description & Overview

Adding Messenger to Shopify Inbox is a simple way to build customer relationships and turn more messages from social media into sales.

Set up Messenger and Inbox in minutes

With a few clicks, you can connect your Facebook and Instagram message accounts to Shopify Inbox. Once setup is complete, use Shopify Inbox to receive and reply to customer messages from Facebook, Instagram, and your online store–from one place.

Close sales on social– without switching apps

Shopify Inbox gives you the tools you need to close sales quickly. With instant access to your product catalog you can quickly share recommendations and help close the sale. Plus, it’s easy to share more photos, or live discount codes with Facebook and Instagram shoppers without leaving the conversation.

Spot messages from Facebook and Instagram that convert

You can use message classification to know what a conversation is about before opening it. Thanks to machine learning, Inbox automatically identifies the topic of a conversation and labels it for you. You’ll be able to provide personalized support and quickly reply to messages that lead to sales.

Manage Facebook and Instagram messages with ease in Inbox

Shopify Inbox helps you set customer expectations about availability, and create keyboard shortcuts to quickly reply. Keep track of messages by setting up notifications to remind you, or assign messages to an available team member. Plus, you can download the Shopify Inbox mobile app from the Apple or Google Play App Store to manage messages wherever your business takes you

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App Name Messenger channel
App Category Selling Products
App Price Price: Free
Support E-Mail Email address is not found!
App Website

Messenger channel Features

Chat with Facebook and Instagram shoppers from Shopify Inbox.

Get set up in minutes

In a few simple steps you can start tracking your Facebook, Instagram, and online store messages from one place.

Close sales on social faster

Get powerful sales tools that let you share products, photos, or discount codes with Facebook and Instagram shoppers.

Spot chats that convert

Use Shopify Inbox’s message classification to know what your customers need before opening the message.

Messenger channel Comments & User Reviews 2024


Previous chat history of facebook messenger is not updated in this chat room, So Please give option to sync all chat history here, then it will be more reliable to chat with customer. and we get maximum conversion

(United States)

I am doing well with the messenger app but I receive a lot of spam through Instagram. a lot of people from overseas entered the chat. Not many viable customer leads coming through


I really, really wanted to write a positive review of this app, but it's doing something strange where it basically continuously says I have 20 unread messages despite all of the FB and IG messages we've been sent being read. That's more an annoyance than anything else, but I also super dislike that I can't redirect the email account the inbox notifications are sent to without setting up a new user in the system and assigning those messages to that person. It would be much easier and less time consuming to just be able to tell the app where to send notifications, and manage everything from there. All that said, the only reason it's still installed on my store is that it DOES help us not miss any messages on our FB and IG pages. Our page gets a high number of PMs / DMs, so this certainly helps us be sure that no one gets missed - hence the 3-stars.


Una muy buena aplicación que simplifica las conversaciones y permite conversar con los clientes sin ir de una aplicación a otra. Gracias equipo de Shopify.


Me ha funcionado genial, antes perdia muchas ventas por no poder responder mensajes a tiempo, ahora tengo todo centralizado en la app asi que puedo contestar super rapido los mensajes entrantes. Lo malo es que desde el celular solo se puede cargar una foto a la vez, deberian mejorar eso para poder cargar varias, es tedioso el proceso.

(United States)

I help me stay connected with our customers and help them at any time. Super helpful as I can access it anywhere and at all times.

(United States)

It suits my needs and although I have had issues with it a few days ago, support contacted me back within a few hours and assisted me in resolving my issues.


Fonction super pratique, tout au meme endroit, in gagne vraiment en efficacité . Tres content merci Shopify

(United States)

Helps me compile all the message coming into one platform! Supre helpful! only thing that could be better is if more apps could integrate with it


Excellent app for communication with clients. I used it since starting and just find it awesome. It's the best solution for communication by shopify inbox.

(United States)

I added the Messenger Channel to my apps and it crashed all of the Facebook and Instagram integrations. Now FB & Insta are no longer integrated with Shopify and I can not reconnect. I reach out to Shopify customer support who promised to work with the developer and get back to me in 24 hours...that was over a week ago with no response or solution. Facebook is our largest customer referral source and we are losing money every day this integration is broken!

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Messenger channel App Tips, Tricks and Rules

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Messenger channel Screenshots & Images

Messenger channel shopify app screenshot images, pictures.