Shopify Inbox App Reviews


Shopify Inbox App Description & Overview

About Shopify Inbox

Shopify Inbox is a free messaging app that lets you turn more chats into checkouts, no matter where they start. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.

Here’s what you can do with Shopify Inbox
  • Customize chat for your online store in just a few clicks from Shopify admin.
  • Connect Facebook, Instagram, and more to Inbox so you can easily manage customer conversations within a single app.
  • Instantly identify chats likely to lead to sales and understand customer needs with automatic message classification.
  • Know what customers have in their cart when they reach out to you using online store chat.
  • Send products, photos, and discounts without leaving the chat window to close sales faster.
  • Create a custom greeting and set expectations so customers know when you’re available for real-time help.
  • Save time by letting shoppers find instant answers to common questions about shipping rates, timelines, returns, and more.
  • Automatically collect a customer’s contact information before the chat starts so you can continue the conversation even if customers leave your store.
  • Use metrics in your admin to understand how chat is performing so you can plan for growth with confidence.
Eligibility requirements

To use Shopify Inbox you need:

  • An active Shopify plan
  • Access to a desktop web browser or an Apple or Android device to receive and respond to messages on or via the Inbox mobile application

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App Name Shopify Inbox
App Category Store Management
App Price Price: Free
Support E-Mail Email address is not found!
App Website

Shopify Inbox Features

Connect with customers and drive sales with chat– for free.

Turn browsers into buyers

Share products, discount codes, and get powerful insights so you can sell more and focus on chats that convert.

Help more people in less time

Create quick replies, instant answers, and automated messages all from your admin and keep your brand consistent.

Centralize chats in one place

Chat in real time or use email to follow up when you can’t talk to customers live.

Shopify Inbox Comments & User Reviews 2024

(United States)

Allows for more efficient communication with customers on various platforms. Convenient to have everything in one place.

(United States)

I like this app because it collects my messages and I can respond to them when I check on my store everyday. I don't want to be tied down to an open chat room everyday in the hopes that someone will want to chat. I have my cell phone number on the website, and if a customer is determined to talk, they can call me. I have used this app to have several long conversations with individuals who wanted me to hire them to fix my website. I have a team working on it and I hope it will be fixed this week.


I used this app to help me do customer support. Thanks for the support as my works easier than before.

(United States)

i used this app in my store. love to use this app , this app is really help full in creating costumer attraction and contacting

(United States)

Helpful to get instant access to customers via the phone app if I am away from my desk. Helps close sales more quickly. A+


Easy to use, easy to set up and easy to organise. Links with my store with ease. Would be good to be able to answer messages within my admin. Other than that, good app.

(United States)

Very comfortably !!!Added photo files direct communication with the client. Communication performance indicator. All of this helps a lot.

(United States)

Basic inbox - writing this review so it stops asking me to write a review for the app. I need 100 characters

(United States)

Its been super helpful and has increased sales being able to respond directly to customer questions. I would recommend.

(United States)

I like it, but somehow I'm getting all my instagram messages on here and it's kind of a pain because most of them are not customers.


Je trouve cette application très pratique pour les relations avec les clients. Cela permet de garder le fil des discussions facilement


La aplicación es muy útil y practica. optimiza tiempo y la acción de buscar en varias aplicaciones ................................................................................................................

(United States)

Es super fácil de manejar y nos ha ayudado con muchas ventas, la recomendamos al 100%, visita nuestra web para que lo veas,

(United States)

I use this app to help live chat with customers, which provides a great deal of confidence. It works as advertised, but changing and editing features, especially notifications is not intuitive.


In the form in which the client leaves his data for contact, no phone number. How do I insert a phone number item?

(United States)

Easy to install and use. We have a large inventory selection, it makes it really easy for quick questions. Great addition to our website!


Ottimo, migliora la relazione con i prospect e li rende più vicini all'azienda. Usavo una app differente ma ora uso solo shopify

(United States)

GREAT APP, but could get 5-STARS if was possible to switch between different stores or have a sort of hub with all the stores enabled with Inbox! Look at the forum as there are MANY request for this feature!

(United States)

I Like how this website and all its applications feel like a legit command center. My phone is just a phone again. thank you

(United States)

I use this app to communicate with my customers and its a great tool to have, especially when you're always on the go.

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