Stamped Loyalty & Referrals App Reviews

UPDATE 5 months later: STILL DOES NOT WORK FOR Shopify POS!! They keep blaming Shopify for an API issue! For 5 months I have had to manually discount customers based on points and then manually redeem those points every week. I spend about an hour every week for the last 5 months doing this. And still, customer support is a joke now! 1 day response time and it's always in the middle of the night. I'm in Los Angeles, they are half way around the world. And their initial response is "Are you still experiencing this issue?" Stamped is a joke now! I wish I wasn't so fully invested in them! Too big to care anymore! I’ve had Stamped on my store since starting 3 years ago. The owner himself used to reply to emails. Not anymore, which is fine. Good for you for growing. But now customer service is horrendous!! It takes weeks to get anything fixed. My customers cannot even redeem points in person.

There's too many bugs using this Stamped Loyalty and Referral system. Upon transaction of sale via Shopify POS, customer points are not reflected in the system even after 3 days of transaction. Hope the tech team could solve this issue as the entire redemption and reward system is not bullet proof.

Lovell does a fantastic job with technical merchant support and a fast communicator. Highly recommend

I used to LOVE this app when it was the free version... no bugs or issues...then I had to start paying PREMIUM which is a ridiculous amount of money....costing 50% or more of what it costs to run all of Shopify..... since the update I can no longer access customers points on POS if they have more than one reward to use. Customer support is useless as you can only contact thru email and it takes at least a day for someone to get back to you. I will be looking for a new more affordable points system to use.

Just started using this app and so far so good. Niran has provided exceptional customer support in helping us tweak and successfully launch this app!

I have some trouble but got them solved very quickly. They have a great support team to help you with what you need. Really appreciate.

This app is really nice in many ways BUT they have absolutely NO LIVE SUPPORT. You can't chat and you can't call. You can ONLY send emails back and forth -- often taking a full day or multiple days inbetween replies. So if you have a problem, it will take you days and WEEKS to get it resolved. We have SO MANY unhappy customers right now because they have been trying to fix something for nearly 3 weeks at this point. Even though I think this is the bets loyalty app out there in terms of features, if I could go back I wouldn't select it for this reason.

Great product and support team. They were responsive, courteous and very helpful. Thank you Stamped!

Great support and great app. If I can't figure out how to do something on my own, the support team is always able to jump in. Shout out to Lovell Marquez!

Excellent product, very happy with the support that helped us to clarify a display question we had. Quick, efficient and very polite.

Extremely disappointed. I wasted weeks of my time, and my coder's time and money spent to get this running. So many issues I don't know where to begin. The points program does not work consistently, the referral program is buggy and I received far too many complaints from my customers. Website speed is now dramatically slower because this platform is incredibly buggy and laggy. Their launcher takes way too long to load. Customers are unable to redeem rewards or refer a friend. Customer support for these critical issues is brutal - support takes 4-5 days to respond. We informed technical support 3 times that there were issues, and each time they replied with a 'fix', only to have another issue arise. The final straw for me was when their server crashed rending the whole platform useless, and customer service did not respond for 4 days. This not only was a waste of time and money it also has had a negative effect on my brand and I now have angry customers to deal with. The whole point of this app is to enhance our customer's experience and retention yet it did the complete opposite. Shockingly bad app with shockingly bad customer service.

Good quality and responsive customer support. I was having issues with the rewards page loading slowly but they were able to help and increased the speed.

I have been emailing them for 8 days about a few questions and they never get me what I want to know. One of the team members told me my idea will work but the other one told me not. I will not recommend their app at all, they cannot make good communication not even speaking an APP

We use this app for our store and this app has excellent client responsiveness and support. Love it.

This app is amazing & so is the support team. Adding a Loyalty program added another layer of engagement with my brand to my customer base. When having any issues, support was very responsive & worked with me until all issues were resolved. I'm really happy with all this app offers.

I have only had the app for a day. I had to reach out to customer support a few times and each time Elvis, yes Elvis answered my questions in a timely manner and were very helpful by sending screenshots and steps to help resolve my issues of being a new user.

Great app with lots of features. Love the way it integrates with their rewards app. Amazing support that beats the rest!

This app has great features. I wanted to use this. Email support is friendly, but it takes 24 hours to receive a reply for a software product (which seems to be conflicting with my other apps / shopify settings). This is much too slow/ too hard to resolve. I've dedicated 4 business days (12 hours a day to resolve while working with shopify/ other app providers) these issues and now I've given up. I am using another rewards program as I need real-time support.

Stamped.IO's dedicated rewards page is impossible to use. It's a clunky process with mediocre results. I was hoping for something more straightforward.

Tremendous disappointment. So many issues it's hard to explain all here. Their system doesn't fundamentally work. Their launcher API takes 20+ seconds to load. Customers are unable to redeem rewards. Customer support for these critical issues is basically non-existant.

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