Fraud Filter App Reviews

I love Shopify and many of its apps. Thank you guys, you are doing a great job. But not this app, unfortunately, not. Let me explain. You say it 'blocks certain customers from checking out', but it doesn't... sorry to say that... The app allows all customers to place order, all customers do receive 'Pament Successfull' message on their screen. And wait for their order to arrive. What this app does is it CANCELS unwelcomed ORDERS immediately after they are placed /or warns you and you cancel them manually/ and sends cancellation emails to the customers. And here is the problem - automatic emails can /and probably will/ get into Spam or Promotions folder and customers might not even suspect their order has been cancelled. I wish this app really did 'block certain customers from placing orders' so they could see 'Unable to place order' or something like that instead of 'Thank you for your order'. Nevertheless, your hard work deserves a Thank you. At least you tried and maybe the app will upgrade one day.

this app as dangerous and wasteful as it gives you false sense of security, filters do not work!!! We lost a lot of money due to chargebacks It is extremely irresponsible for Shopify to offer this app to us in the first place!!!

Doesn't seem to work. I am trying a block a specific customer from buying any products or contacting me via my store contact form (the person keeps harassing me with offensive messages) but regardless of what rule I create it makes no difference. Really disappointed. Any help making that work?

Not a very well developed app. Disappointing coming from official Shopify. The rulesets are limited to 'AND' only. You cannot do 'OR' rules. Also, it only cancels the order being placed instead of preventing the order from being placed in the first place. That means you are still paying processing fees to Shopify. Please improve this app as Fraud prevention is a critical part of any online store.

Pathetic App. Do not use this app. This app will definitely cancel your orders but will not reverse/refund the amount.

Useless App Shopify used to offer billing doesn't match shipping or order declined now they take away any fraud protection and give this joke of an app. We will be off shopify very soon!

It worked great. Could have been a little more intuitive though.

The application was easy to install. Setup and customization of the app is simple and the app is very user-friendly. https://www.gift-frog.com https://www.kinkytoy.store

ok ok Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.

I like the ability to add a warning, however I would like this to mark them as high risk not medium. Is that possible please?

Very pleased with this app. I would recommend.

Great little app that allows you to create rules and flag potential fraud orders. We've been using it on our online store selling gifts for men for a couple of years and it has worked very well for us.

Great app, all you have to do is set it and forget it. Works great!

it literally doesnt do anything. bye dunno what to say. ignore all of this . trying to reach 100 characters

Great app, i found it very helpful when running my store. I would recommend it to anyone who needs to filter fraud.

When setting up a filter, you can only add a field to one side of the equation. In other words, I can set a filter to reject orders where billing name does not match "Bill," specifically, but I can't set a filter to reject orders where the billing name does not match the shipping name. It's ludicrous to me that Shopify would put their name on an app missing such simple logic. Use Shopify Flow, instead. Much more powerful.

Doesn't block a customer from placing an order; the app cancels the order after it's been placed, which means Merchants are still charged Transaction Fees.

useless app, might as well just leave the orders open and see if you get a chargeback... the real crime here is Shopify charging merchant fees even when the payment is refunded. Cashapp doesnt do this, Venmo doesnt do this, PayPal doesn't do this...

Does nothing. You can have like 50 filters or rules and it literally does absolutely nothing. Worthless.

Great app. Works well. Looks great. Easy to setup. https://www.kinkytoy.store

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