Tidio ‑ Live Chat & Chatbots App Reviews

APP CATEGORY
SCORE
4.8
TOTAL RATINGS
1,541

Tidio ‑ Live Chat & Chatbots App Description & Overview

Tidio is an excellent customer experience solution for Shopify, helping merchants all around the globe increase customer satisfaction and, consequently – sales.
What can you do/achieve with Tidio?
  • Use the FAQ builder, Live Chat, Chatbots, and Helpdesk for the best possible customer support
  • Browse your product directory and recommend products directly in the chat
  • Analyze, categorize, and answer questions automatically with AI Response Bots
  • Encourage self-service: checking product availability, order and shipping status
  • Create departments and route messages to the right agent
  • Monitor, prioritize, and assign requests with a ticketing system to respond faster
  • Handle live chat, chatbots, email, Messenger, and Instagram messages in one place
  • Use built-in automated e-commerce strategies to boost your sales
Supercharge your Shopify store with customer insights.

Preview carts and check shopping history directly in the chat window, without clicking through the store admin panel. Immediately recognize the context of your customer's requests, answer questions faster, and recommend products based on what they purchased before or have in their carts now.

Handle customer requests 24/7 with automated chatbots.

Save abandoned carts, show order status, offer discounts, segment visitors, build a mailing list… and do much more with built-in chatbots. Use one of the 35+ pre-designed templates ready to go in minutes, or build your own chatbots from scratch with a drag-and-drop editor. No coding skills required!

Automate a big portion of customer queries with AI Response Bots.

Handle customer queries without creating a single ticket! AI Response Bots use machine learning to analyze customers’ questions, categorize them, and then pick the best response, so you don’t have to involve your agents.

Let your agents focus on what they do best with Team Departments.

Divide your team into specialized departments to handle issues faster. Let customers pick a conversation topic or a department they want to contact. Reduce response time to keep your customers happy and your sales excellent.

Easily keep track of your customers’ requests with Ticketing.

Turn support emails into tickets to keep your team organized. Assign emails to agents, set priorities, add notes, and create custom tags. You can also turn a part of the chat conversation into a ticket.

Tidio gives you:
  • The option to support multiple languages
  • Easy to use iOS/Android mobile app
  • Rich widget customization options that suit your website
  • Fantastic support 24 hours a day, 5 days a week
  • Support for 20+ integrations

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App Name Tidio ‑ Live Chat & Chatbots
App Category Store Management
Published
App Price Free plan available. Additional charges may apply.
Support E-Mail support@tidio.net
App Website http://tidio.com

Tidio ‑ Live Chat & Chatbots Features

Live Chat boosted with Chatbots for the best customer support.

Respond on Chat and Messenger

Tidio lets you get all your live chat, e-mail, and Messenger communication in one panel. Save time with our mobile app as well.

Enable Bots and increase sales

Start using intelligent Bots, which reclaim abandoned carts and increase sales, reacting to your customers’ behaviour. Automatically!

Set up in less than 30 seconds

Adding Tidio to your Shopify store takes less than 30 seconds. Click “Add app,” allow the widget to install on the site, and you’re done!

Tidio ‑ Live Chat & Chatbots App Integrates with:

Mailchimp Zendesk GetResponse Klaviyo Zapier Google Analytics

Tidio ‑ Live Chat & Chatbots Comments & User Reviews 2024

(Australia)

I just installed this and been playing around with it, I spoke to Martin from support and I have to say out of all the apps ive used it was one of the best experiences I have had Martin really went out of his way to show me the app and help a new user get started thanks so much

(United States)

So far so good. Very easy Dashboard nav to find your way around. Lots of nice, simple settings. Great support too. Definitely recommend for Shopify sites.

(United States)

Absolutely amazing. Very good app and definitely worth using since it's free! Highly Recommend!

(United States)

Just started using Tidio, but seems to all work perfectly... Excited to use the service may upgrade if I need to.

(United States)

This is a great app. Very easy to activate & use. The service is outstanding, fast, and friendly. In a sea of options, this is one of the very best.

(United States)

So far I am very happy. I wanted a very simple to use LIVE Chat module to provide instant help to any visitors online. I am sure we will begin to use all of the available features as time goes on. But for now just having a very simple but effective chat program at a very good price is great for us. Thank you!

(Australia)

A great app and their support is excellent. Would definitely recommend as it's very easy to use and excellent how it integrates with Facebook messenger and has the phone app. A no brainer!!

(United States)

Amazing app and service. Definitely recommend giving them a try, especially they are free too!

(Dominican Republic)

It is pretty nice to have everything in one place. They kind of got me an email for my website and I'm adding everything else to be able to see messages together. And I now know that I can chat with my customer.

(Hong Kong SAR)

Awesome app. And great service that had me set up quickly. Can't wait for more functions to be perfected like the multilingual parts. Highly Recommended!

(Switzerland)

Easy to install and works! Great thx

(Canada)

A simpler and more effective way to reach your clients! Its a bit pricey, but you definitely get a lot of value from this service without a doubt in my mind!

(United States)

i have was having some problems with the chat not showing on my site Dominika came in and fixed everything for me, I can chat again with my customers. great app definitely recommend

(United Kingdom)

This app is amazing. It's user friendly, it works and they have super nice customer support. I totally recommend installing this app.

(United Kingdom)

Great app for live chat, their customer service is top notch. If you have any problem with the app, you can be sure they will give you a satisfactory answer in the best of their ability.

(United States)

The perfect chat option for my soap company! We love it and couldn't ask for a better chat option for the price! FANTASTIC support too!! They have always been available to help no matter the hour of the day or night.

(United Kingdom)

A good chat app with helpful and friendly support. There is room for improvement but it is good value for money

(United States)

I installed this app on the trial version and completed the set up. Upon going live, I "used up" all of my chats as Tidio "contacted" every single customer that visited my site. Even though the only actual chats were the two that I did as test with myself. So, Tidio basically charge you for every website vistor that comes to your site regardless of whether the chat function is clicked and used. Of course, this information is not disclosed as part of the sign up for the monthly package. Seems very scammy.

(Canada)

Received great support, very fast and knowledgeable. The chat app is good and keeps customers happy.

(Germany)

Excelent service. Completly satisfied by their service as they helped me achieve my perfect chat appereance.

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Tidio ‑ Live Chat & Chatbots App Tips, Tricks and Rules

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Tidio ‑ Live Chat & Chatbots Screenshots & Images

Tidio ‑ Live Chat & Chatbots shopify app screenshot images, pictures.

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