Zendesk App Reviews

We use this app so that our customer service team can see orders that were purchased via our shopify shop. Being able to see the transaction and shipping status without opening shopify allows our customer service team to answer questions regarding their order right away.

We love using the Shopify integration, it's great for finding quick details on a customer's order while solving tickets.

Very useful app integration! Allows agents to easily connect customer questions with order specifics. It would be nice to have more detail without having to log in to Shopify though.

Worst app ever! I´m about to get another help desk! Keep reciveving this problem... Sorry, there was a problem. An unexpected error occurred. Try installing the app again. Support won´t help... Keep sending me to articles, don´t even take time to solve this. As i can see there is a lot of coments like mine! Don´t lose your time try to find another help desk... Zendesk sucks

Answering tickets has become much more seamless since using the Shopify integration. 80% of the information needed about an order/customer is right at our fingertips. If I could make any suggestion that would change this review to a 5-star review would be to add the timeline notes to the sidebar. Our reps utilize the timeline notes for any and all edits to an order.

Will not install on my store. Haven't heard back from the support group.

We recently integrated Shopify/Zendesk and it has been a fantastic tool! We can easily locate customer information as well as the interactions we have with our customers. This has elevated our customer service, providing a seamless customer experience.

The Zendesk and Shopify integration is a great tool for our Customer support team!!!! We are easily able to locate customer details and orders while we are working on a ticket rather than going back from one web page to the other. This is just one of the many ways we use this app!

The App is very useful and its working well. It will save you some time to get the customers data regarding to the ticket inside Zendesk. I like it!

This app can't get installed on my shopify store...

We have been using the Shopify integration with Zendesk for over a year. It has helped increase the speed with answering tickets by providing some of the basic information that may be needed. With that said, it is missing some other features that would make a huge difference. Due to the way our company is setup, we have to have 3 different Shopify widgets on our Zendesk account. This is a real slow down and takes up a lot of space within our tickets. It would be great if we could have a drop down to switch between different stores we own. It would also be beneficial to have some quick link buttons to add information to a ticket without having to copy and paste everything. Maybe look and see what ChannelReply is doing and see if there is a way to integrate some of that into the app. Overall a good app, just feels dated and needs more updates.

Shopify's integration with Zendesk is truly helpful in assisting our team with customer inquiries. The integration with both apps helps us provide quicker and more efficient service.

The Shopify/Zendesk is an integral part of our business, we use it to have surface-level visibility into customer order history and details as well as customer notes while doing sales and support. The app largely eliminates the need for an entire additional window. The reason I can only give 4/5 stars is that there are a few features I'd still love to see, that could truly let our team work solely through the Zendesk interface: 1. If we could place orders within the side-bar app 2. if we could connect ticket numbers with the SKUs in an order created from that customer interaction.

We love the Shopify integration with Zendesk. It helps us serve our customers in a timely and accurate way by having access to any prior orders, all in one place. As someone who has not spent a lot of time in the customer service area before, Zendesk made it very easy to learn the platform, access support, and optimize our customer experience.

We sell on a few different platforms, so it's really nice to just pull up a ticket and see a customer's order history at a glance. It gives a clean, organized view of essential customer info with accessible links to expand their order details, track their order, or refund it on the spot. It's very helpful in providing context for customers we're interacting with.

Shopify has been an amazing tool for us and we are able to access other tools easily to become more efficient. The help we receive is prompt. There are minimal issues using Shopify. Other platforms we have used have been more difficult, not as efficient, or as helpful. This is a great tool for a busy business.

Incredible App, gives you anything you could ask for in terms of customer support help. Engages the customer in the most professional matter possible.

It's a wonderful seamless integration. I do wish there were more actions that could be taken without having to first go to Shopify.

En términos generales es buena, pero como todo en la vida, debe estar en mejora continua para satisfacer las necesidades del mercado cambiante.

Update: I finally got reply from the manager, Maxime, after he reviewed my case, he helped me right away, and respond my email within a day. and now my zendesk works perfectly. I changed my rate from 1 star to 5 stars, all because Maxime's help. If you are looking for customer services app on shopifty, Zendesk is the best choice, and if you have low budget, you always can start at as low as only $1. you wont regret. ------------------------------------ Like the concept of Zendesk, But i cant install the zendesk with my shopify and contacted with support team almost a month. But i did not hear from them for almost two weeks. supper disappointed. Do not waste your time to deal with them.

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