HelpCenter | FAQ Chat Helpdesk App Reviews

APP CATEGORY
SCORE
4.7
TOTAL RATINGS
1,286

HelpCenter | FAQ Chat Helpdesk App Description & Overview

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About HelpCenter

HelpCenter is a user-friendly customer service App for e-commerce, aimed at making interactions with customers more effective. By combining highly effective solutions - FAQ builder, Livechat & Chatbot, HelpDesk ticketing & Tabs – HelpCenter is a true lifesaver for every e-shop that values customer experience and its own time.

WHY CHOOSE HELPCENTER
  • You’ll be able to build an informative, easy to navigate FAQ page that will answer your customers’ questions before they appear in your inbox
  • You’ll get to manage all inquiries from multiple channels: email, chat or FB Messenger in a single HelpDesk
  • Manage your Product descriptions, shipping and other info using custom tabs
  • You’ll be able to use one account for several e-shops or communication channels
  • You’ll boost your customer experience thanks to Live Chat that will keep your business accessible in real-time
  • We’ll be there for you anytime you need a fast and dedicated support!
WHAT YOU GET
Intuitive FAQ builder:
  • Create a multilingual, SEO-friendly FAQ page that fully integrates with the site design and looks good on all devices in 10 minutes
  • Publish searchable questions and answers organized into sections and categories
  • Enjoy a time-saving feature of exporting/importing content of a FAQ page into another Shopify shop
  • Spice your FAQ page up with pictures (header/footer) – for brand promotion, cross-sell, and up-sell
Live Chat and Chatbot
  • Let your customers contact your business in real-time and after office hours
  • Enable chatbot workflow builder
HelpDesk ticketing system:
  • Manage all inquiries from email, live chat and FB Messenger in a single, easy to use platform, add unlimited inboxes & agents
  • Access customer purchase and inquiry history
  • Enjoy an integration with Shopify “Orders” and easily access them from HelpDesk for cancelling, duplicating or refunding
  • Use custom templates, tags, auto-responses, signatures, internal comments
Tabs:
  • Create tabs for your product page
  • Specific tabs for product-specific content, automatically create a tab directly from the product description
  • Shared tabs for content creation that's relevant to multiple products, create a tab and assign it by product type, collection, or vendor
  • Add static content below the tabs
  • Choose different tabs themes and customise tabs by changing colours and other design elements
Contact form:
  • Let your customers contact you in a few simple steps
  • Choose how and where to display a contact form on your store (include a widget or embed it on a specific page)
  • Choose from different templates, fonts, colors

Provide quick customer support with the HelpCenter Mobile App for Android from Google Play store.

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App Name HelpCenter | FAQ Chat Helpdesk
App Category Store Management
Published
App Price From $3.99/month. 7-day free trial. Additional charges may apply.
Support E-Mail support@helpcenterapp.com
App Website https://helpcenterapp.com

HelpCenter | FAQ Chat Helpdesk Features

FAQ page, ticketing, Livechat, Chatbot for support, Tabs.

Intuitive FAQ in 10 minutes

Create an attractive FAQ page from scratch. Provide your customers with a simple, easy to navigate tool to find their answers instantly.

HelpDesk for customer service

Access all customer inquiries from Help Center: email, Live Chat, Chatbot and FB Messenger in a single platform and save your time.

Product description Tabs

Create a world class fully customizable tabs to your product page. Select from specific, shared or static content tabs based on your needs

HelpCenter | FAQ Chat Helpdesk Comments & User Reviews 2024

(Israel)

Beautiful Looks, Easy to Use ! Recommended !!!

(United Kingdom)

Super easy to set up and use, would definitely recommend!

(Sweden)

A free FAQ app, great if your theme dont come with a FAQ system!

(United States)

This app makes my FAQ page look great! Highly recommended! www.mattsmusicstorenc.com

(Canada)

So far so good! Easy to use, easy to set up!

(Australia)

Great - simple and easy to use for my website oilpaintingsau.com.au

(United States)

Very easy to organize your FAQ Page. Big help!

(Serbia)

Simple, efficient and time saving. I would recommend this to everyone.

(Canada)

Great app and does an amazing job I recommend to everyone.

(United States)

I've been using the help center for the first time today, and I have to say, it's perfect! We've loved it so far - ease of use, good design, and you can't beat the price.

(Canada)

Amazing, intuitive, user-friendly app! It was pretty straightforward to create a great FAQ page that is searchable and quite organized.

(United States)

This app has helped me a lot in the short time I've had it. the interface is simple to navigate through and makes it that much easier for my clients.

(Australia)

I'm rarely compelled to write reviews but I just had to say how brilliant this app is! The drag-and-drop interface is super easy and intuitive and the result was perfect and great-looking. I'm a graphic designer and am picky about how things look but this app needed no tweaking at all. It even "magically" used my theme so the colours and fonts matched without me having to do anything. I was delighted to learn I could use jump-to links so I'll be able to easily direct customers to specific Q&As. My only (minor) recommendations would be: - Being able to use links to the parent category (e.g. shipping) as well as a specific question. - I'm in Australia so would prefer to have the option to change the heading to Help Centre (not the US 'Center'). - The bullet points aren't working. Thank you for such a great app!

(Singapore)

great app, very user friendly and easy to use. all thumbs up!

(India)

Its a must have tool for your site. Simple and very easy to use.

(United States)

Free and doesn't nag trying to sell stuff to you. Installs easily. Quick and intuitive to setup up help page structured by category/section/article complete with a preview button. The default toggle animation and styling are nice enough to leave as-is.

(United States)

Really useful app. Customer view this and usually have their questions answered.

(United States)

Makes my tasks so much easier <3

(United Kingdom)

Fantastic app ... thank you very much! Saved a whole bunch of time. Easy to use and set up.

(United Arab Emirates)

Very useful and easy to use, highly recommended for busy entrepreneurs!

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