Zendesk Support by Zenplates App Reviews

This app allows your customer service agents to view customer and order details, link orders to tickets, capture payments and even reorder, refund or cancel orders from within Zendesk Support.

Your agents will no longer have to scramble to find order details or switch tabs to perform important actions, resulting in a better experience for them and your customers.

Your customer service agents can:

• Search for customers
• View the order history of a customer
• Search for orders across the entire store
• Sort and filter the list of orders
• View the details of an individual order, including product line items
• View payment and fulfilment information
• View order notes made by the customer
• View customer contact details
• View customer lifetime value
• View order comments and events
• Link an order to a ticket
• Click to view customers, orders and product line items in Shopify
• Restock items within an order
• Refund an order based on line items
• Refund an order in full or by a custom, partial amount
• Mark an order as paid
• Capture a payment on an order
• Duplicate an order on behalf of a customer
• Cancel an order
• Archive an order

All while working on a ticket.

Store owners are able to view linked support requests from Zendesk directly from the admin area of Shopify.

Don't let poor customer service affect your store's performance. Integrate Shopify and Zendesk using this app and ensure that your customers are getting the support experience that they deserve!