Endear CRM and Clienteling App Reviews

Very impressed with how Endear has helped us connect with retail customers on a personal level. It's quick to implement, easy for my team to use and has created real results for us in the first few months of adoption. The Endear Team is also great to work with and makes themselves available to assist whenever needed. I highly recommend this platform to any retail businesses looking for a way to connect one-to-one with their customers and drive sales!

Endear has allowed us to connect with customers on a more personal level across retail and online. The ability to directly communicate through a customer's preferred channel is pivotal to a great customer experience. The app is easy to use and quick to onboard. Also can not beat their prompt customer support replies.

Endear is a time saver and allows us to have high quality, sales generating interactions with our clientele. We're able to spend less time on content creation and convert more efficiently.

Endear has been a wonderful tool which allowed us to build a personal styling program so we may connect with our customers on a one to one level. The reporting and lookbooks are extremely easy to use and you can customize both areas based on your company needs. We rolled Endear out to our Retail stores when they were closed for Covid and it allowed us to continue to generate additional revenue. The Endear team is also very responsive and always helpful when it comes to my never ending questions and dev suggestions! Highly recommend.

Endear makes maintaining and growing our client relationships a breeze. The technology is always improving and they are open to feedback and continuously working to make the app better to use. We love being able to keep on top of client concerns with the follow ups you can set and use the creative lookbooks to help promote events and push clients to our website.

Amazing app and CRM for your retail store. So many features and use cases make this app a must-have for any Shopify store. As we have integrated it more over the past month we have seen a major increase in sales and repeat customers. Their support is also spot on.

Endear has increased our sales via customer outreach over 50%. Their customer service answers every question quickly and the navigation of there website is very comprehendible. The best CRM platform for retail.

The best sales enablement tool on the market - a must have for clothing retailers. Endear helped us build customer relationships, increase retention, and increase our AOV with custom lookbooks. Endear's customer service is incredible - they made setup a breeze and continue to help us optimize our use of the app as needed.

Endear has great potential, but they make life very difficult. For example one support ticket can be answered relatively quickly whereas another support ticket can be left for days; they offered us a discount and then repeatedly tried charged us the full amount, which when we lodged a support ticket they tried to explain away as a mistake - we are not suggesting that they are dishonest, but it is clearly their responsibility to have systems in place that avoid these types of mistake. However, the most important limitation is that they only support calling and messaging in the USA, so if you are from Europe, or if you have customers in Europe or actually outside of the USA then you cannot use their system. This is very disappointing as we have a strong presence in Europe and the Middle East and they cannot offer us numbers for these areas or even offer us the ability to message these areas. We hope this changes.

Endear has been a great addition to our marketing mix – especially being early stage. There are a couple platform organization tools that would be helpful – but are in the works. It is definitely worth the platform cost. The app was incredibly easy to implement with no dev help needed. The entire experience has been seamless and support is very helpful and responsive. We would highly recommend!

We just started using Endear 2 weeks ago and have already seen sales gains to our online business. It's great to be able to break down clients into groups based on historical interactions, sales, etc, and the tool is so easy to use, we were able to pick it up right away. Can't wait to see what else they come up with, and how many sales we're able to add to the bottom line as we head into fall selling.

Didn't really suit our needs and not worth the monthly fee. Needs to have more feature to make it worth the cost.

To put simply, I love Endear! Finally I have one location where my team and I can see all the information we need about a customer AND chat with them! My favorite part comes after interacting with customers in store to messaging them in Endear. I can immediately send them a thank you for their purchase and create a look book with some other items they might be interested in. Thanks for the awesome app!

This is great! We love it and our customers do too- very user friendly from both sides. In a little over a month, we've been able to drive sales from customers that we hadn't heard from in over a year.

love it! installed real easy, took about 10 mins to get up to speed, and now i finally have an idea of who my customers are. biggest surprise- messaging customers individually has been a game changer. they love it, adds a personal touch they aren't expecting. it's still early but have been starting to see an uptick in re-purchase rates and aov so I can't complain.

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