Navidium Shipping Protection App Reviews
Navidium Shipping Protection App Description & Overview
Navidium is a self-service platform designed to give you the tools to create a self-funded shipping protection plan and manage incoming claims from your customers. (We are not an Insurance Company, and do NOT Underwrite plans.)
Built by a leading team with experience with Facebook, Google, Shopify, Recharge, Pinterest, Yotpo, Okendo, Smile.io, Rebuy, Facebook Ads, Tiktok, judge.me, Loox, Snapchat, SMSBump, Slide Cart, Gem Pages, Bold, Page fly, Postscript, Gorgias, Reamaze, Klaviyo, Mailchimp, Insurance, Recharge Subscriptions, Bold, and more.
We experienced the pain of lost packages, dealing with insurance companies, chargebacks, fraud orders, etc. We know what it’s like to have to route your revenue to a 3rd party, and send your customers to someone else to resolve their issues. Route shipping protection fees back to yourself. Stop giving shipping insurance companies free revenue, and route order protection premiums to you.
How Upselling Shipping Protection and Order Protection Works vs Insurance- Collect Package Protection Fees during Cart or Checkout
- Use the funds collected to offset the occasional lost, stolen, or damaged packages
- Keep remaining funds as profit when you don't have to pay out claims.
- App Monthly Fees pays for itself within a few days of orders!
- Prevent Chargebacks and Offset Lost Chargebacks
- Upselling and cross-selling shipping protection in cart and checkout
- Help reduce shipping costs, increase average order value, and pad your margins.
- Route Protection Fees to You
- Fully integrated and seamless claims management system
- Fraud Blocker, Chargeback Blocker
- You keep all the shipping protection revenue
- Increase your AOV + Bottom Line
- Full Reporting & Analytics
- No Police Reports, No Conversion Rate Decrease
- Reduce Customer Service Complaints & Workload
- Route Package Protection and Route Insurance fees to yourself with no middlemen.
We do it all for you. We’ll remove the existing code, replace it with Navidium’s and ensure that everything is flawless before you go live!
Fight Fraud Orders and ChargebacksOur state-of-the-art platform allows merchants to identify high-risk orders, repeat customers who rebuy and file lost order claims, and allows you to put a stop to it.
Supports All Cart Types, Slide Carts, Rebuy Carts, Upsell Carts, Mini Carts etc, Bold, Yotpo, Monster Cart.Fight Chargebacks, Fraud, and Returns with our new Anti Fraud Platform
- Block Customers
- White List
- Black List
- Flag High Risk Orders
- Block Orders
App Name | Navidium Shipping Protection |
App Category | Marketing And Conversion |
Developer | Ecom Propeller |
Published | 26 November 2021 |
App Price | Free plan available. 7-day free trial. Additional charges may apply. |
Support E-Mail | support@navidiumapp.com |
App Website | https://navidiumapp.com |
Navidium Shipping Protection Features
Order Protection | Shipping Insurance Alt. | Up-selling | Cart.
Shipping Protection Insurance
Offset the cost of lost, stolen, damaged shipments. Route shipping protection premiums back to yourself, creating a self-insured Upsell.
Customer Service & Claims
Own the Entire Claims Experience. No 3rd Parties breaking up your customer service process. Insurance and Shipping Insurance Alternative.
Cart Upsell or Order Upsell
Keep all the Shipping Protection and offset fraud, chargebacks, Stolen Shipments when claims are low, as an order upsell, and cart upsell.
Navidium Shipping Protection App Integrates with:
Shipping Protection Returns Management Slide Cart Shipping Insurance Upsell Rebuy CartNavidium Shipping Protection Comments & User Reviews 2024
Had the app for a while now. We charge 2% and have a little over 70% acceptance rate. A few little bug in the software but they seem eager to fix them. While the service fee is kind of high for this program, it pays for itself in about 2 days for us. It really makes it much easier for us and our customers when a shipping issue should occur. I'd say this is a win for everyone. I only found this after FedEx ground lost one of our largest shipments ever, and then declined the claim. (Never let them take a package without scanning it!!)
Great app. I love the idea of keeping the insurance payments. Excellent and friendly support that goes above and beyond.
We've had the app for a few months now and we've been very pleased with the Navidium app - it was easy to get installed and we're definitely seeing a nice revenue stream from it. I'd say it was an easy way to increase our revenue by 1-2%. The support from the app team has been excellent.
speedy, personalized assistance and the app does what it is mean to do! only suggestion for developers would be to add the option of setting a minimum insurance amount that is applied, and then do a percentage-based amount for orders over X amount.
Great customer support. Navidium always tries to find solutions for you and will work with you to achieve what you need.
Make sure you talk to Marc! He's been a great help with getting everything squared away. Even went above and beyond and saw a problem that was affecting our store and said that his team would fix it (even though it was not of his doing). He's been a pretty big help so far and his app is pretty easy to use and they make the integration for you! Thank you Marc!!!
This app is amazing and soooo much better than ROUTE which takes all the money. Customer service is fantastic and the creator really wants to help you make money and improve your store. I'm so glad I have this app, it's helped immensely considering I sell collectables and gives my customers a piece of mind. Highly recommended!
Been using the app for the last four months and it's great! Easy to install works seamlessly on all three of our sites! If we have any questions, the Navidium team is quick to respond and help out!
This app has helped our store make any lost or stolen shipments, a breeze to replace for our customers! No waiting on claim approvals, so we can do what we do best and ensure our customers have the smoothest customer experience possible! Thank you, Navidium!
Such a game-changer! Not only is Navidium profitable for us but extremely helpful to our Customer Service procedures in keeping track of shipping claims and any potential repeat offenders. The installation process was a breeze and the team is beyond helpful. Definitely recommend downloading Navidium for your store!
Great app an a no-brainer for any store. We love the control this app provides and the mutual benefit for us and the customer works out great.
This has been a fantastic addition to our ecommerce store and can't imagine not having it! Nice to have an app that is made with the seller in mind!
An absolute MUST for any Shopify store owner! This is a MUST DOWNLOAD. App has allowed us to kick all the other parasite shipping insurance companies to the curb and pocket our own profits. Support is the best that it gets. We are so grateful for this app and Navidium! THANK YOU!
Navidium has been an awesome way for our company to win our customer's trust in following through with refunds and reshipments in the world of inevitable shipping issues! Highly recommend!
We are still new but recently switched over from another provider due to some pain points I'm sure other merchants have experienced. So far the Navidium team has been great in getting Navidium installed quickly and being responsive to any issues that arise. It's nice that you can create claims and reshipments right in the portal and easily keep track that way. Not only that, but the fees don't go to a third party which helps the merchant recoup the cost of lost packages and sending reshipments. This also allows you to handle any customer order issues directly instead of sending them to a third party which creates a more streamlined customer experience. Navidium cuts out the middle man and allows the merchant to create a better experience for the customer!
Fantastic app that works really well. App developers helped me set everything up and make sure it was working properly. Significantly cheaper than Route and has so much more functionality
Navidium is way better than the Route app which was not user friendly and not effective. Navidium has great customer service! It’s completely worth it!
So grateful for this app!! Allows me to have a generous customer service policy and manage my own claims. Functionality is awesome. Highly recommend!
Edit: I was wrong. Their team quickly contacted me concerning my negative review and was eager to solve my issue with a custom solution. The team was quick to solve the aforementioned issue within 2 days. Im looking forward to further work with Navidium and further functionalities. The app has its advantages. The analytics could need some improvement. The support isnt really responsive but friendly. The major disadvantage is that this app doesnt integrate with Gtranslate at all which we have to heavily rely on. Unfortunately Navidium can’t be translated since its section is written inside JavaScript. The gtranslate system can only translate texts if the structure and texts are written inside JSON objects.
Navidium shipping protection is amazing. Super easy to use and great customer service. I have nothing but good things to say about Navidium, it was already something we offered to our customers (guaranteed delivery), but this app has been able to allow us to be more friendly with that situation and make great money for my company. Best app i have on shopify.
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Navidium Shipping Protection App Tips, Tricks and Rules
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