Dodox – Support Outsourcing App Reviews

Customize your settings, turn Dodox on, and watch as our support experts start providing your customers with on-brand, quality support.

• Install Dodox and connect your customer support inbox (Gmail, Zendesk, Gorgias).
• Customize your preferences, e.g. when you’d like support from our Dodox experts (weekends, evenings, all the time, etc.).
• Turn Dodox on, and watch as our support experts start providing your customers with on-brand, quality support.

Dodox connects with your Shopify store and your customer support inbox. Our platform uses machine learning to provide our support experts with everything they need to represent your brand and write accurate high-quality replies.

Dodox support experts are available around the clock.

We’ll match your brand tone and support standards.

We grow with you when and where you need it.

You’re in control and can turn Dodox on and off whenever you want.

Turn Dodox on, and watch as our experts start providing on-brand, quality support.

We’ll onboard, train, and manage agents for you.

Our agents will only add their replies as internal notes to your tickets.

• Zendesk
• Gorgias
• Recharge
• Gmail

As of right now, Dodox provides email customer support in English. We plan on adding more languages and support channels (e.g. chat) in the near future. Feel free to drop us a line if you have any suggestions or feedback.