Bolt Food

Мы переводим деньги более 4 миллиардов евро каждый месяц. Мы позволяем индивидуальным и корпоративным счетам сэкономить 4 миллиона евро на комиссиях за банковские переводы. Хотите бесплатно отправить деньги за границу или перевести деньги за границу бесплатно? Бесплатные международные денежные переводы!

No money and no food. The only food delivery service where couriers will steal your order and the operators will entirely ignore your complaint. Want to lose money and stay hungry? Bolt Food is your choice. That was my second time ever using Bolt Food, before that I used Wolt and Glovo for years, will be using them only from now on.

Деньги списали, заказ отдали прохожему!!!. Закал еду из ресторана Пиросмани. Заказ был с доставкой в квартиру, с указанием этажа и номера квартиры и точным номером дома. В итоге заказ был отдан прохожему на улице. Продержка молчит. Обидно, 60лари коту под хвост.

Awful support service. Awful customer support, if you will have trouble with your order nobody will return my, they will just act like order was delivered, when it’s actually not

Ужасный сервис. Самый ужасный сервис. Курьеры звонят по 100 раз не могут найти твою квартиру. Мне привезли пол заказа, того что я не заказывал. Вместо сендвичей привезли салаты, которые стоят в 2,5 раза дешевле. Написал в поддержку, реакции просто ноль. Прошли сутки, ответа нет, пишу данный отзыв. Удачи вам строить говносервис.

TERRIVELMENTE RUIM. Horrível demais

Отвратительный сервис. Вместо заказа привезли пустую коробку (сразу не проверил, тк был запечатанный пакет). Написал в поддержку, прошло 20 часов, пока они ответили, но! Ответ: «we don’t know we don’t order courier you call the merchant by yourself». И дальше ПОЛНЫЙ ИГНОР. Мерчант спустя несколько часов негодования признался и согласился возместить заказ, но для этого ехать нужно к ним. Почему приходится 2 дня решать эту проблему САМОСТОЯТЕЛЬНО, когда поддержка полностью игнорит, я не знаю. Если у вас нежный характер и Вы не готовы переживать дополнительно о безолаберном сервисе и наплевательском отношении, выберите другой сервис или сгоняйте в магаз сами.

No couriers. Будьте готовы ждать поиск курьера на ваш заказ минут 40. Нет кнопки «Отмена заказа». Просто сидишь и ждешь.

Наихудшая доставка из всех. Впервые познакомилась с сервисной поддержкой, которая не решает проблемы, а нагло издевается и измывается над своими клиентами. Ты им описываешь одну проблему - они тебе совершенно про другое. У меня возникла ситуация, что моя геолокация не считалась приложением, я не перепроверила и доставка ехала не туда. Я сразу написала в поддержку, пока они мне отвечали - курьер уже забрал заказ из магазина. Я объяснила, что у меня нет местной налички, чтобы доплатить курьеру за доставку страшного заказ и я хочу сделать новый заказ на верный адрес, но приложение отказывается принимать оплату с карты, с которой только что прекрасно прошла оплата по ошибочному заказу. Я прошу помочь с проблемой оплаты по новому заказу, мне в ответ «очень жаль, мы не можем вернуть деньги за первый заказ». Я ещё раз им пишу, что у меня проблема с ОПЛАТОЙ НОВОГО ЗАКАЗА, они мне продолжают затирать про старый, который мне уже нафиг не сдался. Можно было бы прикладывать к отзыву фото - приложила бы. Они вообще не читают, о чём им пишут и чём просят. Вывели из себя

Worst delivery service. Non-client friedly. Bolt's support is useless. If restaurant delays your order for one or two hours, they will not support you. They will do nothing, because "restaurant already started cooking". They will send one standard message without any readiness to help.

Чаевые после приезда заказа и оформления. Сделайте по нормальному

Awful. Correspondence with support is a real horror! We received the wrong order. We even included a photo. Returned the pizza to the courier. Support wrote that the courier mixed up the orders, do you want us to return to your BOLT account? we said no, we want our pizza. after which they told us that we ourselves were to blame, returned the money to the bolt account and closed the chat

Hungry. Terrible service. Didn’t get my order because the delivery guys don’t know how to use the map

Чаевые до заказа это бред. Сделайте по нормальному как в том же Яндекс. Оставлять чаевые после получения заказа. А не на этапе оформления.

Плохо!. На поддержку не рассчитывайте! Работает БОТ! Стандартные ответы машины(( Проблему не решили.

Самое безответственное приложение. Никогда не отвечает поддержка! Что в такси , что курьеры по доставке, заказ 4 часа не едет ответа нет деньги списывают и безвозвратно, отвратительно

Перестало работать. Уже больше недели не работает авторизация, постоянно говорит, что слишком много попыток, даже если она первая.

Beware the automatic refunds and ALWAYS check what's delivered. Some restaurants miss paid items and do it on regular basis. When customer selects missed items in automated feedback form, Bolt Food will offer a refund but they calculate it “wrong”, with some “maximum amount” they mention nowhere until faced with cheatful calculation aiming someone who's not great at math. Beware.

A worse delivery service is hard to find.. 2 hours waiting for the order. First, the operator said that the courier was not responding, then it turns out that the restaurant did not start preparing food. After 2 hours of waiting for food, they simply cancel the order and say: order again.

Плохой сервис, плохое приложение. Ошибся в заказе, в поддержке отказались помочь, приложение не продумано.

Terrible service. Service confirmed the order, but started to postpone it. Support didn’t answer. Finally 15 min of delivery transformed to 60. Food was cold. Choose another delivery service if it possible. Save your time.

Love this app. An app always worked as expected to me. Thanks to the team

Support does not help, the courier did not deliver the order. The support was deceived that the courier could not find my house, although they sent a photo, the courier just left and did not deliver my order, which waited 2 hours, the support did not help, choose other delivery services, I do not recommend Bolt Food

Worst Delivery Service. They brought the order, which was just dumped into the package. The soups were spilled, other dishes wele swimming in it in a plastic bag. The deliverer said he didn't care about that. Support is not responding. This was our first experience of using it. The quality of food, packaging, delivery and support is below the bottom. We are shocked and will spread the boycott of the app.

Самый ужасный сервис!. Бестолковые доставщики, регулярные опоздания и перенос времени доставки, вне зависимости от трафика и дня недели. Поддержка - глупый бот, ссылающийся на такие же глупые правила. Как результат- вечные опоздания, холодная еда и отсутствие нормальной поддержки для клиентов. Короче, полная шняга!👎🏼

Худшая поддержка. Надо стараться поискать настолько плохую поддержку как поддержка Bolt. Оператор если вообще удосужится ответить, то ответит через минут 40-50. Ответы будут хамские, и бесполезные. Если вы зададите еще вопрос, то ждите еще столько же чтобы оператор удосужился вам ответить. 0/10. Wolt лучше.

Delivery service bad. Customer support terrible.. Don’t use this app. Use Glovo, Wolt or Uber, anything but not this app. They usually late with delivery and every 3rd order is missing item or wrong items. Support rude and non professional. They don’t make refunds for missed items.

Курьер потерялся с заказом. Не доставили заказ

I want to leave tips after delivery. Everything before delivery is a price and should be treated as such.

Took money, made order, but did nothing. I’ve paid for my meal, but the order just disappeared. They didn’t do anything, just took money and nothing in return. The best app to waste your money

Мошенники. МОШЕННИКИ И ВОРЫ! Не привозят заказы, задерживают заказ на 2 часа, а когда отказываешься после такого опоздания ждать и отменяешь заказ, еще и деньги списывают. Поддержка не отвечает

Доставка еды. Привезли продукты Я заказывала в списке воду Воду не привезли

Отстой. Сервис по доставке еды - предлагает самовывоз ПО ВСЕМ КАФЕ. Зачем такой «сервис» вообще нужен??? Унылое Г.

Воровство. Сделали заказ до двери, курьер не позвонил, к телефону не подошел, еду не привезли, но написали «заказ доставлен», деньги не вернули, еду не привезли.

Very bad delivery. Regular problems with delivery. They don't deliver the order at all. Then they arrive in a torn package and some of the items are missing.

Payment method. Can’t add a card to pay

Не работает. Нет доставки на Сурин

Не доставлен заказ и Болт отказался возвращать деньги.. Сделал заказ на пиццу. Курьер приехал и не смог найти подъезд, ездил вокруг да около и не смог найти, я отменил заказ и написал в Болт о своей проблеме с заказом. Болт сказал что я не имею право на возврат денег…. В итоге еды нет и денег нет. Лучше Walt пользуйтесь

They stole my money. They stole my money in Georgia.

The app supports racism!. The app supports racism! I didn't bring the order, just because I'm White and I have another phone number!!!! It's wrong, you need to respect people regardless of the color of the skin and nation!!!

Не даёт удалить профиль. Не даёт удалить профиль

My money was taken without authorization.. I have experienced unauthorized charges for an undelivered order, and unfortunately, the customer support has been unresponsive.

Sushi order. Just be ware. When ordering the food, please pay very close attention to the delivery address indicated on it. In Baku (capital of Azerbaijan) there are 2 places with the identical street address. When I have ordered sushi I have indicated one of these address which was different from my place where I leave. As a result sushi was not delivered to me and money was not returned.

ужасный сервис. поддержка не отвечает! просто постоянно закрывают диалог! это просто ужас!

Скидка 30% на меню, видимо для нового пользователя. не привязывается виртуальная карта американского банка, просто ошибка и всё. с apple pay нельзя оплатить. ну хоть наличкой можно оплатить, но сдача начисляется на баланс, неудобно

Bolt. Отвратительный сервис. Мошенники.

Стресс. Не получаеться за регестрироваться. Номер не принимает. Разрабочики сделайте что ни буть! Есть хочется. Разрабочики сделайте что! Напишите вашу почту?

the worst support service. the worst support service

Ужасная служба поддержки. Заказал торт, а привезли маленький кусочек, деньги за торт вернули на счёт внутри приложения. При этом чаевые и стоимость доставки не вернули аргументируя что у меня же остался этот кусочек торта который привезли по ошибке. Так же сказали что так как с доставкой не было проблем возвращать средства не будут. Я попросил сделать следующую доставку за счет болт или магазина - мне отказали сказали чтобы я сам звонил в магазин и решал вопрос. Вы совсем чтоли там головой ударились? Считаю что политика компании или это оператор поддержки не клиентоориентирована. Не рекомендую.

Чай после доставки. Не понятно, зачем чаевые курьеру платить сразу при заказе? Логично же оставить чаевые уже после доставки. А такой функции почему то нет. А то оставишь чай, а они даже в подъезд не зайдут…

Плохо. 1. Поддержка отвечает очень долго! 2.Постоянные проблемы то еду недовозят то почему-то деньги списывают!

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Ужасный сервис. Я ждал 1 бургер из Бургер Кинг 2 часа, только из-за того что они не могли 1.5 часа найти курьера. Больше никогда.

Worst experience, the company behaves like scammers. Made an order today, where courier took extra 15 minutes to pick it up. Then he was trying to find the house for another 15 minutes. After I contacted support they said that courier was unsuccessfully trying to deliver. In the end there was no food and they charged me for courier’s dinner. I hope he enjoyed it.

Ужасный сервис!!!. Вместо еды, привезли, что-то не съедобное, написал в поддержку, ответили, это не наша ответственность!

Stole money. Order was cancelled by restaurant, but money not returned

Unreliable Service and Unresolved Issues with Food Delivery. I had a highly unsatisfactory experience with Bolt Food. Here's what happened: I placed an order for breakfast from a restaurant. The restaurant had my order ready within 10 minutes, I waited an additional 40 minutes for a courier to pick up the order, but pickup never happened. I attempted to contact the assigned courier, but he did not answer my calls. Upon contacting customer support, they assured me they were assigning a new courier and doing their best to finish my delivery. Yet, after another 25 minutes, the status of my order changed to "delivered". However, I never received it. When I contacted the new courier, I was informed that my order was picked up by someone else 15 minutes prior. As a result, I wasted 1.5 hours and never received my breakfast. The final straw was the support team's approach to "resolving" this issue. I received a refund, yes, but only as a credit to my Bold Food account, not back to my payment card. And I didn't get even any promocode. They considered that returning money for undelivered order is a "compensation." I cannot recommend Bolt Food due to this experience.

Оплата картой. Они забебали меня оплату на безнал. Если у меня нет денег на карте, ничего невозможно заказать! И так каждый день!!!

Болт. okropne podejście do kurierów. Nie ma usługi wsparcia! Długo to załatwiają, odbierają, o ile oczywiście sytuacja nie wiąże się z blokadą, wtedy szybko rozwiązują sprawę, blokując konto.

-. Czekałem 2 godziny burgera,a deb…l z supporta anulował go…. (Kurier już jechał odebrać zamówienie) ja pi….e

Worst service and negative experience.. Order was prepared by restaurant and marked as ready for pickup in application. But it took almost 2 hours to find a courier and deliver it. You, probably, shouldn’t accept huge amount of orders if you don’t have enough people to handle them!

Marcin ty tam nie pracujesz. Obsługa klienta nie kompetentna, miałem doświadczenie w komunikacji z Marcinem, strasznie, w pewnym momencie myślałem, że rozmawiam z robotem (((nie polecam dostawy

Never returned money. I ordered dominos pizza in Georgia using this app. Never got my pizza and my money’s gone. Supports not answering. Idk what to do. Huge disappointment.

Bad. I added a debit card but can’t pay my order with it

The time cannot be changed. I was not able to figure out how to set time of the delivery. They deny to change it right after the order.

Worst support. Worst support what I see. 2h no reply

Не возвращают деньги за непривезенный заказ. Не привезли заказ, служба поддержки не открывается, пишет «сбой подключения» 👍. Буду пользоваться Глово.

Bad quality of service. Some food from Bolt Marker was bad, especially tomatoes with mold. But bolt did not respond to this and did not return the money and did not ask how they could help

Very bad!. The money was debited, but the courier did not deliver my order! I do not recommend it!

Incomplete order. Ordered food and did not bring part of the order, support ignores me for a 2 days

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Officially the worst customer support ever. Couldn’t pay for the order after years of using the app. Found out from my bank that the issue is on the app’s side. Reached out to the support team and found out that I must submit my ID to continue using the app. No explanations whatsoever. When I asked for the details, since I deserve to know the reason for sharing sensitive information, they just wished me to have a good day. This is on top of the fact that couriers may deliver with 60 minutes delay and have unreachable phone numbers specified in the app. So you have no way to find out the status of your order. And yes, support team is useless in these situations, too. Don’t recommend this app to anyone who wants to be treated with respect.

Support issues. My order was damaged and looked like trash. I believe that something happens during delivery. I connected with support described current problem and attached picture of delivered food. After couple of minutes I was informed that it’s not possible to have refund in current situation. I asked about other options and was ignored. I’m still ignored for 3 days already.

Support tried to make me fool. I received my order with wrong item, and write to support about issue. Support tried to play with words to solve this problem. But problem is that I order gungan with salmone roe (caviar) but received with salmone and icura (it’s two different items), so I write about it, but I didn’t receive the solution. Because support think if he send me twice the same text that Salmone is in both of guncan. So he didn’t see the problem and just stop to answer me. I don’t think it right think when customer have a problem with his order… support's lousy attitude and complete lack of solution to my problem

Disappointing moderation and home screen. I’ve been using this app for years, spending hundreds of $$ every month. The app has consistently gotten worse. Complete lack of moderation (I keep seeing the same menus and foods, with the same photos in “different” restaurants and prices). I informed the support about countless duplicates and this is still the case. Not only that, the app homepage is designed so you see the same places a few times (under “save on delivery,” under “promotional offers,” “our favorites,” “order again,” and “get it fast”). So you see the same places, plus the “different” places with the same menu, and you spend more and more time figuring out what to order scrolling through the same food like an idiot, because of a complete lack of moderation and poorly designed homepage. Found myself using competitor apps more often because you actually choose the food, rather than try and find 10 differences between each place.

Took my money, no order and no refund!!!!!!. I would rate it as -1 star! It’s the worst experience that I have ever had. I placed an order with a 30 minutes delivery. The courier took my order and decided not to deliver it to me. I was waiting for one hour and a half and the courier canceled my order. I placed another order and was waiting for 2 hours. Another courier took my order and marked it as a delivered order. The courier didn’t even leave the restaurant. So, my money was taken, I never got my order and I never got my refund. I am trying to get my refund for the second week! The first agent in customer support wrote that my refund was done successfully but the second agent wrote that my refund was not done. They offered me my refund again after a week passed! I will never order again!!!!!!!

NOT customer focused at all. They do not have normal support, so do not expect any help if something goes wrong. First, any of your complaint will be answered with automatic reply telling you that “everything is OK”. If you disagree, you will have to wait 20-30 minutes till real human connects to your chat. And what can real human do? Nothing. He will also send you some templates with “sorry, nothing we can do”. In my case I got message that the order was delivered. In fact, I didn’t get anything. Then I faced with the support that I already described. In the end, they didn’t even return my money back to card, but returned it to my account in their app. So I was forced to make another order just not to lose my money. Terrible service.

Bolt support in the app is terrible. I did not receive my order. Restaurant says the order was picked up and courier says they has no order. So order just disappeared! So what do I expect? I expect I go to the support tab and get some help there. However, there is no response for more that hour! So there is no food, no money, no response. The most terrible experience that I could have - delivery service cannot provide online support during my order is in progress, so cannot provide service at all

The worst delivery. I’ve made an order late morning, the restaurant accepted, prepared and collected the order in less then 10min and Bolt was searching a courier for more then an 1,5 and than just canceled the order. The support is horrible, service is horrible. I had to reach out to the restaurant to solve the issue and finally get the cancelation that I have asked after 30 min of no courier assigned status.

terrible service. My order was ready and lay in the heat for more than an hour, they couldn't deliver it at the promised time. It is impossible to return the money for the order, it is impossible to contact the support service, in the support service chat they promised to call, and apparently forgot. I do not recommend using it. If it were possible to put 0 stars, I would definitely do it

Do NOT deploy on Fridays!. Shopping cart service is completely dead, it takes hundreds of retries to add an item to cart through a lot of errors, and then it shows the item in there multiple times, removing the duplicates doesn’t work either. Checkout doesn’t work, the authorizing payment popup just gets stuck forever. This is not the first time it has problems, but the first time it completely prevents me from ordering food.

Decreasing delivery area was very disappointing. Some time ago Bolt reduced the area from which you can order food. I live not in a centre of my city and now I can choose only between 5-10 places which are close to me. All other good restaurants where previously I could order now are unvailable for my address. I was ready to pay more for delivery because my area was far for center. Now I’m thiking not to use Bolt Food at all.

Terrible support. In general, the application is not bad. Of course, the set of restaurants is worse than in Glovo to be hobest, but tolerable. Everything works fine BUT only until you need support. You will be greeted by a bunch of bots that will repeat the same thing to you for half an hour until they finally connect you to an operator who will come and do absolutely the wrong thing and then just ignore you. Order at your own risk!

Awful service in Riga. When I got my order delivered, it lacked one item, and the courier told that the team from the store called him to tell that they forgot this one item, so they knew it from the start. After that I had to address the support of bolt food for 2 days and wait for their responses just to prove them this situation and get money back for that item. And now I don’t want to use this app and the refund they’ve given me in order to not find myself in the same situation.

Worst delivery ever, period.. A chat-bot for support, ridiculously long deliveries (looking for the couriers only when the order is cooked, which takes 30 and more minutes). Awful security: couriers know everything about you (phone, name, address), you don’t know anything about them. When a courier decides to threaten you – you can’t do anything and the company protects him, not the customer. Absolutely disgraceful, pathetic and useless company. Do not recommend.

Accident. My friend placed an order at WeSushi through Bolt Food. The indicated delivery time was 12:56. The courier started calling earlier and she was not near the phone. When she saw the missed calls, around 12:57 already, she called him back and he declined the calls. She couldn't get through to him. Customer support initially said that the courier had left the order at the address, but this was not the case. Then customer support started ignoring her requests for help. We will never order here again. Terrible service. You are deceiving people. Customer support is ignoring my requests and messages. If your reputation is important to you, we expect you to contact her.

superhero courier. If you want your dinner to arrive spoiled due to improper transportation and cold because the courier mixed up the doors and left it with the neighbors (apartment numbers are written clearly and large), then feel free to order in this application! Lately there have been problems with couriers: sometimes they are late, sometimes the location doesn’t work, or they even completely spoil your order along the way. With a free soul, I am deleting this application and will no longer be a user :)

It needs some improvements. I like this app, but there are some problems. Firstly, I want to tip the courier after the delivery, not only before. I don’t usually have cash. At the same time, I don’t want to tip before the delivery because I don’t know how fast and good the service will be. Secondly, it would be great to add a “Food preparation time” for the restaurant evaluation points. Sometimes food is great, but the process of cooking is too long and much more than was shown in the app. I also want to write and read reviews about the food and tasty/ tasteless position in the menu.

The worst service ever!. Restaurant is 10 minutes walk from my house. Delivery lasts 1 hour already and I haven’t got my food yet. Probably it is already cold. 2 or 3 couriers were going to the restaurant, by then dropped the order. I asked for money compensation, the answer was no. This is the last time I use this service, I will delete the app right away after my long awaited food will be here.

Unexpected errors and charges within orders. The app always fails trying to load different views. When I finally managed to make an order I found out that there is an additional unexpected charge is applied. I contacted the support and they answered that it was applied due to certain debt on another Bolt service and app, which is not Bolt Food and that I should contact support of that another app…

Non-existent support. I made an order, but there were no available couriers and I waited 40 min only for app to find a courier. I saw on a map that this place that I’ve ordered from is just a couple of buildings down the street, and it’s usually available for self-take out. I texted to support If I can just go to the café myself and take my order, as it’s sure quicker than to wait for a courier. I got the answer from the support on a next morning. Order was fulfilled (but still an hour later than expected), but what is the point of support if you can’t respond on a problem with the order while it’s still in work and you can actually do something with it, and not on next morning?

Bad company policy. So the app can just take your money from the credit card and the courier won’t deliver your order or bring a part of it. And they don’t want to take the responsibility for such cases. Has the same with their taxi app when the driver took the order, than, in 1 sec finished it. And they took the money from the card. Just think how much they could earn on such “mistakes”. Won’t use any bolt services either.

Awful support. I was trying to cancel my order after waiting 20 minutes without courier set to my order. Firstly support was answering me that they can not cancel my order and everything ok. When I told them that I can’t wait so much time they just stopped to answering and stated ignoring my messages. But when my courier was finally found they just cancel my order))) That’s not the first time I faced with such awful support service in your app. That was the last time. I’m deleting your app and you lost client with 6 years of using your app.

Worst delivery ever. Awful support, I’ve got a burger with rare meat and pieces of rare potatoes, sent photos of my order to them. Support ignored my request for a refund for an inedible order. If you’re going to place an order through this application, please note that they aren’t responsible for delivery, food quality, for their actions and actions of the establishments they represent. Support operator answers with ctrl+c ctrl+v and not even tryin’ to make your experience better, they don’t care about their customers. So in a bad case you’ll spend your money to stay hungry and to feel yourself a fool.

Nice service as of 2022. I haven’t faced any issues with the app or the service itself lately. Thanks Bolt for finally implementing the tips feature in the app! That one was really needed

Poor performance and client support. Poor performance of the app that lead to overcharges, when the app shown that the order wasn’t accepted. I was still charged. And then my food disappeared, because the time for picking up the order expired. The support keeps on insisting that the order was ready on time, which was not the case, at least not reflected on my app. I have had a super negative experience from both: app performance and support team.

Improved. Imo improved greatly since launch, especially in customer support department First time I had to contact it took 2 hours to get a response. The most recent one was quick in both response and solving the problem Other than that the best thing about it is discount offers other apps don’t have. Have been using it more than other food delivery lately

The worst support ever. I live in Ukraine. I ordered the delivery from puzata hata. . It said it will take 30 mins max, but then increased to 1 hour and 30 mins. I ordered this delivery at 19:50, and I had electricity shutdown at 21. I ordered it because the app said 30 mins delivery. Then, when the first courier dodged delivery and after it extended by 1 hour, I wrote to the support to get back money - because I have a shutdown and I can’t pick up the delivery if it’s more than an hour to deliver. They answered me that I can’t do that bc of the policies. That’s the worst day I’ve ever had in my delivery history and the worst delivery company I’ve ever seen. 0 stars is what this app deserves. I spent thousands of hrivnas here but now not sure if I want to continue

Awful customer support. I ordered food and waited for it to be delivered at home. The courier hanged our across the road from my address and then cancelled the order stating I couldn’t be reached. I had no missed calls, also nobody called my doorbell. When I tried getting support was told that it was my fault and that the money would not be returned. This customer support is so awful that you rather feel fooled than supported.

Not good for order food. I’ve consistently paid by card on Bolt Food, but every single time my order is delayed. It’s frustrating when I contact support and their chatbot just gives a generic response like, ‘it can be frustrating to wait for food.’ Other food delivery apps work much better, and their drivers arrive on time. Bolt Food, on the other hand, chooses a driver who’s coming from Arcadia to the city center, making my food arrive cold. Why should I keep using this app when it’s clear there’s no valid reason to? The service is just unprofessional.

Slammer. I placed an order and was charged twice. Once the courier took it in cash, once as a debt in the application. the total amount ordered was x2. the courier delivered to me the wrong item that I ordered and they returned the order amount to me, but ignored the fact that I paid for the order twice. In total, they didn’t return anything to me, because this amount simply paid off the debt that the application imposed on me just like that, for no reason. I didn’t receive the order, I didn’t receive a normal discussion and compensation for the ruined evening, and now my morning is ruined because your support doesn’t know how to work. As a result, they promised me that I would receive my compensation when I made a new order and after its completion. that is, I have to pay for another order in an application where I have already been deceived. I place an order, write to support using the instructions that they wrote to me 10 minutes ago, so what? We cannot provide compensation for an order that was placed 24 hours ago. I write that a day has not passed, the next message “you will be contacted within 10 minutes” an hour later there is silence. scammers. scammers. scammers

Monopolies bold food thinks his customers are idiots. I had an issue with support. They were ignoring me and my questions and behave rude and unprofessional. I ordered food at 9pm of 11 of September and was waiting for the food for 2 hours and the order was not delivered but Bolt notified me that the order was delivered to me successfully. I contacted support but nobody answered me until the next morning. The next morning, support asked me for a refund but had been ignoring all of my questions for 2 days. At the end support decided to choose a refund method by themselves and to continue to ignore me. No funds were returned to my card at all.

My first order:). The worst thing that could have happened. Yesterday I literally downloaded the app and immediately ordered food via Apple Pay. The courier took my order and I was forced to wait for more than 15 minutes, the order time was constantly updated, after which he simply took and marked my order as already "delivered" and never brought it. They did not return my money, and the support service has not responded to me for the second day and their "bot" feeds me with promises to contact a real assistant. The worst first experience with this app. You should more effectively hire decent workers, and not rabble off the street.

Support does nothing. Getting a reply from support is almost impossible, they’ll just ignore you or reply you back in several hours. Couriers can be just ignoring your calls and texts and everything, so getting your food from bolt is really a miracle. From my personal experience, Glovo is much better in all ways, so my advice is to save your time and use another app instead of this

Poor service and no support. We’ve ordered 3 whole menus and a dessert and Bolt Food delivered only drinks (Cokes that are basically for free in the menu) and said it’s our problem and we should contact the customer support. And what’s next? There’s no actual support but only a chat bot that goes in circles without answering your questions or providing any solution. They said they could return a half of a sum paid (oh really!) and when we denied this proposition they just said ok we’ll deliver the rest of your order now. And what’s next? Nothing. They delivered nothing. We’ve wasted too much time and had to contact customer support today as well. So you have to fight for a refund for an order they didn’t manage to deliver. That’s a shame. Get that miserable ai the hell out of the customer support process, hire some real people and probably you’ll get better reviews and revenue

Lost 30 $ and never see my food. I am using this service long time on different devices and in different countries. Tonight I was really upset and frustrated that my delivery didn’t come, and courier just closed as ”delivered” from his side. I tried to contact him , I was waiting and finally contact support, they replied that my food was deliver according to courier, and after that I am ignored. My money spent for nothing, I was hungry and I didn’t get proper assistance.

Worst delivery service EVER. The service is awful. The delivery is always late which is why the food you ordered becomes cold and disgusting to eat. No matter how much you spent on your order, the maximum amount you can get as a compensation is ₴50. C’mon! 50 hryvnias Karl! Unacceptable. Never gonna use this service again, and not recommending it to anyone, if you don’t want to waste money on the food you gonna throw to the garbage bin.

Horrible service and problem solving. Bolt food is the worst delivery company in the world. I have a problem with this app for 2 months already. Whenever I want to place an order it keeps saying ‘processing order’ and that’s how it ends. As I tried to solve this problem with support service they told me different things every time. Firstly they told me I have a problem with my bank card, even though I don’t, and even after I tried paying with 3 or 4 different cards it still didn’t work. Then geniuses who work in bolt food support offered me to reinstall the app, but of course as it always happens with this app, after I told them it doesn’t work they just start ignoring me. Every time I told them that what they say doesn’t solve my problem, I’m getting ignored. + I had to wait for them to respond to my help request for around an hour every time

No refund, no order. I was waiting for the order more than 2 hours and after that I haven’t got the order. But status in the app is ‚Delivered’. I wrote to support and they said go to restaurant and solve your problems with them. I called to the restaurant and they said, they didnt event have the order with such address. In summary: no refund, no order and solve problems on your own. Nice customer service.

Unprofessional and irresponsible service. Recently, I ordered the delivery. The carrier was late. I approached customer support to report on that. They responded, they would monitor the situation and if the order was late they would provide me either a refund. The delivery time was changed for 5 times and eventually the delivery was late for more than 20 min and I got cold meal. Obviously, I reported on that, and customer service claimed that it’s ok. When I rejected this nonsense and demanded further communication, they just sent me a message saying that that was not the case under their responsibility so they would report to the restaurant, HOWEVER the latter prepared everything on time! I tried to get a response from your customer support for almost 2 days but they even didn’t read my message! It’s awful attitude to your customer and an irresponsible behavior! I deleted the app, and not going to use your service anymore!

Bad support. My order was made right before the air alert started. When the alert started, the restaurant was unable to prepare and give the order to the courier. I tried to contact support to cancel the order, but support ignored my request. After the alert ended, when my order was no longer relevant to me, support informed me that they could not refund me my money, offering only a 50 UAH compensation to my bolt account, which is not even 10% of the amount I spent on the order.

The best delivery in Ukraine. It’s includes a large selection of restaurants. In 9/10 cases customer me get my order in time, and even there was some issue with order the support explained every thing and left some bonuses as reimbursement. Also they provide a weekly discounts for delivery/food. If compare with Glovo or ect delivery companies where, really, when you order sth, you got nothing or in hour late in 6/10 cases and customer support is untolerant . I think that Bolt is much more better. Also it’s my first comment in AppStore at all and I left it cause I don’t know why for what reason other customers(maybe it’s just a fake comments) left such a comments.

Worst food service in Prague. It’s the worst experience ever, spilled food from courier who throwed my order at me, as well as disgusting exploited old lamb which was smelling like lamb fur and was thrown away instantly. Support doesn’t even tried to help me, only mocked me and offered humiliating compensation in form of 50 crowns to the account of application for 550czk order. I use your app for many years and was compensated in better situations, like spilled cola. But this time, when my order was completely unacceptable, your stupid supporter decided to make my day even worse. I will spread this information to every of my friend, and I’ll do everything to convince them not to use your application without normal support where you can be mocked for things like that. RETURN MY MONEY!!!

The support is indifferent. I got my delivery in very bad condition. Drinks were spilled, paper bag was torn and fully crumpled. All the separate dishes packages were crumbled and looked they way someone had been stepped on them. I turned to the support for help but was totally refused in compensation after providing the photos and all explanations from my end. Instead of explaining why I can’t get the compensation- I received a message with a link to a terms and conditions. Great customer support move! I turned to official IG account (@boltfood_ua) to find some help and at least reopen the case (because in the current support dialog I was ignored) Now I am here with a review. Maybe someone reading those reviews and can simply react without being indifferent. The number of my order is #2KQXE. Kyiv. Ukraine.

Scam service. We ordered the food with the address we usually get our deliveries to. Then, the system for some reason decided we are located at another address. The Bolt customer services decided it’s us who made the incorrect address input, and did not return the money back, nor delivered our order. Amazing service :) - money, - time, - desire to use the service ever again NOT RECOMMENDED FOR USE!!!

Food delivery. I had a lot of positive impressions from this app and overall service. But the worst thing is when you really have no time to make some food and waiting for Bolt delivery and they just can’t find a man to deliver your order. Even if it’s not far from you. And you have no compensation of your time and spoiled mood. That’s not good guys.

Useless support and lack of adequate drivers. My order should have been delivered in 1 hour (that’s literally ice cream without any cooking time). In 5 hours after my order, I’ve got nothing. My courier hasn’t been moving for ~3 hours. Support was ignoring me for these 5 hours. In the end, they just cancelled my order and provided a refund. No bonus, no explanation, no apologies - nothing. That happened with me in THIRD TIME for the last couple of months.

Best delivery but the worst support ever. Hey there, foodies! I gotta say, Bolt Foods is legit one of the best food delivery services out there. Their delivery is like Usain Bolt on steroids - fast and furious! But, here's the catch - their support team is about as useful as a screen door on a submarine. I'm pretty sure they're just bots programmed to ignore support requests. It's like talking to a brick wall, only less entertaining. But hey, I'm willing to put up with their lackluster support because the food is just that good. So, if you're looking for a tasty meal delivered in a flash, Bolt Foods is the way to go. Just don't expect any help from their support team - they're too busy taking a nap!

Disgusting. Worst delivery in the world. Almost every delivery is delayed. Twice in a row I wait for hours for delivery, and in the end, an hour later, the courier simply does not deliver your order. As a result, the mood is spoiled, there is no food. They still don’t return the money and don’t apologize in any way, they throw the balance on their bolt to feel the suffering once again. I don't recommend it to anyone

Trash. If you want your food to be cold order here,95 procent of orders cold,because bolt bags is not holding normal temperature,couriers always taking couple of orders at same time so your food will stay on this bags like 20-30 minutes,also couriers always late to pick up the order it can stay done in restaurant for 15-20 minutes,support is useless time of respond 30-40 minutes for them,so if your country provide wolt take there,you will save your mood,time,money,because its impossible at bolt to receive at least warm order(

Be ready to waste your time. I have my address in the app, I allow it to locate me. And it shows me that I can order from Mc’Donalds. I spent my time choosing food and all the options, writing comment for delivery guy, choosing tips amount only to get message that I’m too far away and can’t order from this Mc. Really? Why the app can’t tell me that I’m too far at very beginning when I chose this Mc? I’m 8 month pregnant, very hungry and sooooo disappointed right now instead of enjoying my meal :(

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cool but..,. The app and service is quite good, and useful, i like it, but i have suggestion to add search a meal not a restaurant, for example i want to find all beef food everywhere, would be awesome to have such feature!

Ужас. Ужас

Отвратительно. Не доставляют по моему адресу. Живу в пределах Харькова

👌. Очень крутое приложение. Привезли все быстро!

Food not delivered, rude courier and missing chats. All of the above and the service does nothing about it… very poor experience. Make sure that the support sees all iterations with the customer

Useless. Can you add an order again function? All fine good app had it. Why I need pick 20 ingredients again and again?

Block. After a month of using the app, they blocked my card and account. To solve the problem, they want a photo with my face and passport... maybe i can also get a loan for you and kiss you in the ass ?!

Where are the animations. Please return back beautiful animations for order status

Нельзя привязать карту. Не даёт привязать карту в приложении

Обратная связь?. Сегодня мне привезли неполный заказ из КФС, я жду ответа от Вашей компании уже несколько часов в чате в приложении. Это полное неуважение к клиенту! Нет телефона для связи, никакой поддержки клиента!

Awful service. I would never recommend this app and this service. I’ve made an order with discount. The restaurant messed up the order and we’ve got wrong order at all. After contacting help, they said they can only refund our money. But they said they cannot repeat this discount. Useless service and useless app. I would never recommend it.

Добавить ApplePay. Добавьте ApplePay в способы оплаты - будет вообще супер.

Kurýr nepřijel. Kurýr nepřijel. Dokončil objednávku, řekl, že bude brzy, ale už není hodinu

Tips!!!. Amazing app! PLEASE ADD THE OPTION TO GIVE TIPS TO THE DELIVERY GUY IN THE APP!!!!

very slow support response. Very slow support respons

Bolt stole my money. I order food in Wagyu to Go. They or Bolt didn’t deliver my food, but took my money. My order is somehow in the app “recieved”, but i didnt receive anything. This happens to me not first time. Bolt is very bad.

Scammers !. You can’t pay by Apple Pay in this app. Just use wolt (they do nat pay me for this, I recommend it only because it is comfortable) And they want you to link card in this app, but you CANT TO DELETE IT ! Support said that they can’t do it. It is the worst app !

Проблемы с определением адреса доставки. Ошибается с выбором адреса по GPS. Нет возможности указать адрес вручную.

3dsecure не работает. В итоге сделать заказ невозможно

НЕ ПОЛЬЗУЙТЕСЬ ЭТИМ ПРИЛОЖЕНИЕМ. В поддержке написали, что произвели возврат, списанных из-за ошибки приложения, 80$, а в банке сказали, что никаких возвратов не было. Деньги так и не вернули. Обманщики.

Does not work with 3D secure. Very often credit cards don’t work, web confirmation window closes itself and the order process hangs

Опыт в Таллине. Отвратительный сервис . При выборе ресторанов рекламируют 25-30 минут доставку . Через 1:20 перезвонили из поддержки и извинялись за задержку . Я отказался от заказа но деньги сняли . Первый раз воспользовался этим сервисом и похоже последний . Удалю все приложения bolt и в игнор эту Котору .

Good. Its ok but can you please add a button to make tips for delivery guys. Like you have in bolt taxi. It would be very nice. Thanks

Sht. Can’t add a card to pay, dumb app , which bags does they fixed nobody knows

Nedoručená objednávka, strhli peníze z účtu. Několikrát jsem psala stížnost na to, že kurýr nedoručil objednávku! A nulová reakce na to. Peníze z mého účtu určitě strhli, i když jsem nedostala nic… navíc k tomu už jsem několikrát setkala s tím, že když jsem byla v izolaci, kurýr nikdy nechtěl doručit objednávku do bytu. Ostuda. Kdyby vám záleželo na své reputaci, aspoň byste nějak reagovali na moje zprávy, které jsem psala už asi 10krát.

Worst experience ever. I'd never recommend to use this service anyone! 1. Customer service is impolite and not even trying to solve the customers problem. 2. Answering with some stupid chatbot alike messages. 3. Personal case - ordered a wine, waited for more than 30 minutes (the courier changed the route at least twice), when the courier arrived, he started annoyingly calling me, although it was clearly written that he needs to leave the order near the elevator. After I wrote to the support, I found out that the courier lied to them and said that I opened the door (which has never happened), and arrogantly didn’t show him the ID card!! And the bolt support was like “we can’t compensate that and if you have any complaints, write us an email, bye”. I lost 17 euros literally in nowhere, as well as didn’t get neither my order nor any help.

Супер!!!. Спасибо за сервис! Отличная бесконтактная доставка и очень удобное, симпатичное, быстрое приложение🧡

Awesome. Really good app, simple and useful. 5 star

Регистрация. Нельзя зарегистрироваться. Не вводится код номер страны Украина.

Ласна. Сделайте первый заказ, бесплатная доставка. Когда Ласнамяэ появится? Самый большой район столицы

Супер. Молодцы болтфуд

кутакбас. Хотите понервничать вечером а через 2 часа получить свою остывшую еду? 😊 Советую смело заказывать. Отвратительный сервис, один курьер на весь город. Заказ давно приготовили, а курьер в конце города, с каждым обновлением приложения время ожидания возрастает

Best in Prague. Hi. You are really the best in Prague. But, I don’t know why, when I start a conversation in app about some problems in restaurant, I can’t read the answer. Just can’t download the dialogue. Can you fix it, please?

Отвратительная поддержка. Привезли испорченый заказ, все залито супом. Звонят мне и выясняют, чего же я из этого буду есть. Салат же бл хороший, только супом залит весь. В итоге решили не возвращать полную стоимость.

Poor functionality. As minimum you need to add: 1) Full search by dishes (in all restaurants) 2) as a customer I want to add restaurant in favorites 3) I don’t have any options to change my work and home address 4) add more restaurants and cafes

Подглядите у конкурентов. Почему заранее, изначально не писать о том, что нет свободных курьеров, а не после того как я все выбрал, ввёл данные карты и квартиры??)

Рекомендую. Наконец-то появилась альтернативная служба доставки еды в Вильнюсе. Быстро и качественно. Спасибо!

disgusting. support in the application does not work, no one answers the phone. The courier cannot help.

Регистрация и доступ в аккаунт. В приложении можно попасть, только с помощью мобильного номера, добавьте функцию доступа с помощью электронной почты, на случай потери доступа к мобильному номеру телефона или просто при необходимости сменить номер внутри приложения, не меняя при этом аккаунт.

Отказ от использования продукта. Вы зашоренные тупоголовые нацисты

nice. nice app, responsive... but so sad that in latvia there are no business lunches at all. from other aspects - nice app!

Expensive and not that qualitative. When free delivery period ended (which is not free actually, but okay) delivery became extremely expensive (maximum 7€, average ~4€). Couriers are nice but bad at English.

Guuuys. Favorite restaurant and dish search is a must for a food delivery app. Even though you guys offering great discounts I’m still choosing to pay more using different apps for the good user experience. It’s not that difficult, cmon.

My money not returned😡. If your order isn’t delivered you won’t get your money back. They will top up your bolt balance no matter how awful your experience was & that you may be unwilling to ever buy anything from them ever again!

Nedoručené jídlo a žádná podpora. Nedoručene jídlo. Podpora neodpovídá ani v aplikace ani ve Facebooku ani na mailu.

no more cool animations(. where are cool animations for order status?

Decent app, sub par customer support. Nice selection of delivery promo’s. Decent app. Customer support agents have no idea of what a good customer service is.

Scam. -270 czk and no have any order, support is not supportive, service is awful

Самая худшая доставка из всех что я видел. советую ей не пользоваться если хотите качественную доставку В новогоднюю ночь курьер просто пропал вместе с моим заказом и мне даже не дали никакую компенсацию

Terrible service!. Never using this app again. Customer service is unacceptable. They clearly do not care about their clients. I made an order from Wok in a Box and they delivered the food in disgusting DIRTY boxes. First time I see such thing in my life. I doubt they even use gloves to prepare this. Anti sanitary. So of course I contact Bolt food support. After a 35 minute conversation no solution. Such a waste of time and money. They informed me that they called the restaurant and they said that it’s okay, boxes can get dirty in the process of preparing them. Dirty boxes in which the food is inside is normal for Wok in a box and for Bolt as well, as they said that this is all they can do. I quote the customer service representative Maria saying “There is nothing wrong with your order”. I asked for a refund, they refused. I asked to speak to a supervisor and I have not heard back still. If this is the customer service you aspire to provide Bolt, then count me out. Deleting the app immediately.