Xero Integrator by CarryTheOne App Reviews

This is a great app. We have been using it now for over 4 years and it has run perfectly. Support has always been very helpful.

Brilliant app with exceptional customer service. On numerous occasions Lech has answered questions for me and has also taken on board improvements that would help my business and implemented them. The app is straight forward to set up. Its interface isn't as elegant as some apps but its powerful and provides detailed customisation for every aspect of my sales. It even works alongside my xero tracked inventory using the SKU numbers I have created in both systems. I can highly recommend this app. I did try others and then tried this one and have not looked back.

We have 6 stores in multiple currencies and the app happily transferred sales and payments over with the correct tax treatment. It has been working well since 2017. The big difference between this app and others is the incredible detail and control you have over every facet of the import.

When the app works its fine, however we have had the same problem happen over and over again. It immediately suspends the integration from working. I have contacted support via their contact us section, via email, pretty much everything short of smoke signals in the past. At no point have they got back in touch, explained what is happening, or how to avoid it. Were currently offline again for almost a week. No response from support.

Customer service often frustratingly slow, especially during times when needed most. Professional help was still needed outside of the support offered; I would not recommend this app for small business owners with only basic bookkeeping skills. Our setup was incorrect from the beginning and we had months of transactions that needed to be rectified, the outsourcing of which resulted in much stress and out-of-pocket expenses.

We use this app to manage our Xero and we had a custom setup with them that works wonderful with our kit setup.

This app has worked very well for us. I switched to it several months ago after a lot of problems with a different one - I've had no such problems with CarryTheOne integration. There are a few scenarios that have confused it, but not only does it fail gracefully (you know it broke and can manually fix it - as opposed to hidden errors like the other app I used to use), but the support team are great at releasing enhancements to solve the problem soon after I raise it. In fact I've found them really good - I was worried when I read a few reviews saying support was poor - I've had the opposite experience. Recommended!

Carry The One is being used by my clients to integrate both GBP and Euro sites into a single Xero accounting system. I am impressed with the extensive level of integration, allowing different control accounts to be maintained for various methods of payment, bank accounts and charged fees, for example GBP Cash, Euro Cash, Credit Card Receipts, including accounts for Exchanged Goods. The app has now been used for over 6 months and is proving very satisfactory. I have had one issue relating to exchange rate conversions during the last 6 months, however, this was dealt with in a very professional manner. David Bennett - Dale-Shaw Business Services

We've been using CarryTheOne Now since 2014 for a number of integrations with various websites, and I have to say that the service and support of the staff has always been very good. The integration itself is seamless and once configured saves so much time, money and man hours. On the very few occasions we've had any issues they've been dealt with efficiently via a few emails. We've had a number of customisations to our feeds so that they work the way we need them to and these have been cost effective to implement and released with no impact to the day to day processing of the feeds. I would definitely recommend this app to anyone who is looking to integrate their store with Xero.

used to be good - not sure if they are still in business - cannot get a response and the app has been down for days meaning huge disruptions for us - been using for years and usually pretty reponsive ..................................

A total waste of time and resources. This app is not working and there is NO support. Should be deleted from the app store. ZERO STARS

Incredibly well thought out product. Brilliant, in fact and it works exactly as promised. Lech is a delight to work with,. Very responsive and helpful. If you use Xero and Shopify, this app will likely save you time and money.

We switched over from Bold and found Carry the one to be even better than expected. We are able to set up exactly what is required for our business and bring across our Shopify payment orders as paid and the Paypal payment orders as unpaid so reconciling is Xero is a breeze, no more having to edit orders after they have migrated to Xero. The set up takes some thought and you really need to know your way around your accounts to match everything up. Reading the tips and help along the way is a must. This app has saved us hours of work every month.

I know its my second review, but I just want to commend CTO - I asked for a modification to the integration to better match up charges, and they did it in just a few days. Very responsive and helpful!

Awesome app, does exactly what it says. Easy to install. Saves a lot of work.

Fantastic app, works exactly as described. Installing was easy. Well worth it.

Hello All, I wanted to give my assessment on how I integrated my Shopify store to Xero Accounting. I run an e-commerce store (www.suvabeauty.com) and we started selling in March 2015 and I migrated to Shopify & Xero Accounting in April 2015. We are a Canadian company (that sells in USD$) so this is key to my post as I found that my integration options were more limited for Canadian’s And/Or dual currency Xero/Shopify Setups. My integration strategy started out with: • Manual Integration – Painful & Time consuming • Tried Zapstitch – Didn’t handle my currency situation well and didn’t help much with bank reconciliation (But the setups looks great for a lot of people) • Tried, Carry The One (CTO) – The User Interface isn’t as fancy but the actual automation easily handled my currency/tax integration. AND, most importantly it allowed me to automate my bank reconciliation!. Most of XERO recommended apps have great support as if you are not responsive in today’s market you will fail very quickly. I was especially happy about the support offered by Carry The One as well because I even made an large error in my setup (Ughhh..) which caused transactions to be attributed to the wrong account. CTO support (Shout out to Lech) spent an hour with me over Skype and went through everything line by line and helped me correct everything. Well done. If you have any questions about my path to automation (isn’t that our ultimate dream!) let me know as I am in early days as well and like to hear your experiences.

By far the best Shopify to Xero Integration ( especially for many transactions from multiple payment gateways ). Love the product, keep up the good work!:) Supports multiple simultaneously synced shopify accounts linked to one Xero account at once from one dashboard . Catches order errors/inconsistencies/new payment methods instantly; and emails you links to the orders that are involved and stops the sync until you opt to handle the same or reconfigure or opt to handle manually, which is fantastic, so no lost transactions and constant feedback and support for error catching. May require (optional) careful setup because of extra options for identifying and dealing with multiple payment gateways in different ways(including optional POS isolation for till reconcilliation) and excellent error and Xero invoice tracability (can reference payment gateway on invoice so as to help reconciliation) . Notes: Dashboard is not on shopify; and note that I had to set it up and install the integration from the apps website, not from Shopify. But worth it because you can inegrate to multiple cloud accounting softwares and multiple Shopify like databases all in one place. -If you need to seperate POS sales from website sales, first replicate your scenario in a trial Xero account first;so as to fully understand how comprehensive and useful the options are. Wishlist: -To be able to backdate the start of the integration from the initial setup. -To have the option of which account and tax rate to use for rounding up, and which account and tax rate to use for rounding down, for each payment method

We've been using CarryTheOne for integration between Shopify and Xero for over a year now, and couldn't be happier with the product and the customer support. Initially we tested multiple integrations to see what would provide the best integration for our needs, and we narrowed our selection down to two options. Both were good, but each one missed a key feature that the other supported. I contacted CarryTheOne to ask why they didn't support the missing feature and within a couple of days they had updated their integration to include it. Throughout the time we've been using the product there have been new features added (e.g. Shopify POS support and auto-posting Xero transactions for payment processing fees) which go beyond the basic eCommerce order integration. I've contacted CarryTheOne support a couple of times about unusual scenarios generated by our order data, and their response has always been fast and very helpful. Most of the time this product works so consistently that we don't have to give it much thought.

This is working great! Installed in seconds, very few settings, and invoices ended up right in Xero - Love it! Would be nice if it could do some inventory management from Xero to Shopify, but I'll take the fact that its tracking the inventory down to Xero.

Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!