XERO Integration by Bold App Reviews

Very bad service. Support team is not giving any reply after 3 days. nothing is working there. worst app

I have used BOLD for 2 years. They were super generous with their free plan that lets business owners focus on growing their new store rather than doing the accounting. We started selling internationally and the BOLD integration picks up the wrong field to reconcile international payments using the international payment amount not the local currency amount that Shopify pays. Support just told me - this is not an issue we are going to solve soon as we are working on more important things. Nick - never tell your customer their issues isn't important. What would have been awesome was that it was added to the backlog or let the community vote if this is an issue that many people are facing.

Updated my review Bold have been amazing in thier help and service. I will continue using the service after this experience :)

Thanks to Deelen and the team for your incredible support sorting out my sync glitch! Your patience and diligence in ensuring this problem was fixed as quickly and efficiently as possible was much appreciated. Thank you!

This is my first review on Shopify and I am really disappointed. As a business owner I wear many hats, so expect that a Shopify to Xero App would do all the heavy lifting for me. Unfortunately this is not the case. 60% of my data is showing an "error" message and I am unable to manually pull the data across. My bookkeepers and I have been through to ensure the mapping is correct. Then went back through my emails to support to realise that this was not an isolated issue.., and that's when this App was free. Now that I have been paying for this App for a while now it seems the same issues are there but we're paying for it.

We have been using this app for over a year and it is excellent - we have had only 1 query and Nikhil was fantastic - he got straight back to us and sorted out the problem.

Nikhil has been super helpful and very quick to respond whenever I have had some queries. It pulls in data seamlessly!

DO NOT USE THIS COMPANY! Atrocious Support. I have had an urgent ticket open for 4 months and they have made no attempts to help me, they simply state it is with the developers. I've spent weeks manually fixing the data up and I'm still paying full price for the App. Don't risk it go elsewhere as I am about to (which is really annoying because they know its really hard to change apps in the integration space. Horrible company, STAY AWAY TRUST ME. Don't just take my word for it, the majority of their reviews are 1 Star.

really straightforward which is great for someone with little / no experience. Great support too - thanks Nikhil

This is a huge time-saver for us! We've been using for a couple of years now. In the early days we regularly had a handful of missing transactions each month - not many, but still a bit painful to resolve. However, that's no longer the case and we get a seamless transfer to Xero every month which makes life easy. Really happy with how it works for us.

Hamza is a jewel! He stuck with us until we were satisfied and dug deeply into our problem and it’s source. The app itself needs some work but is generally reliable — it does most of what we expect.

It's a very basic app - does a very basic sync between Shopify and Bold. The support has been great, Hamza was informative and sorted our issue out.

Thank you Hazma for helping we transfer missing invoices - We had some invoices that has not transferred across to our xero software but Hazma got it working. Great work. Thanks.

The app is pretty reliable and does what we need it to do. I am always pleasantly surprised by the support I get when I need it. Thanks Nikhil.

Thanks Hamza for sorting out incorrect tax rates. Good service thanks Now helping me with other issues of incorrect sku being transferred

Thanks Hazma for your prompt response to my tax issues. We were able to fix the issues with your help.

Support team (Hamza) are very helpful and was able to address my issue quickly .............................

The reconciling works well, however payments are sent to Xero twice, which is not helpful - and they then tell you that it's a Xero fault, which is not - because it's only started happening since using this app! Not helpful at all! We are dealing with Mo...

We've been using the app for a few months and everything is going pretty well. Even their support is pretty good, thanks to Nikhil for helping us reconnecting the app with our Xero account.

Thank you very much Hamza for your speedy response regarding our problem , it is much appreciated that you got back to us so quick!

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