Live Chat & Support Helpdesk App Reviews

Berry Support is an all-in-one customer support for e-commerce stores that allows your customer service team to manage all of your tickets, customer service queries in one place. Customer service team members can write internal comments and collaborate to resolve customer queries, without ever leaving the tool.

Using Berry Support gives your customer support team true all-in-one help desk experience across email, live chat, Facebook, WhatsApp, Instagram, and Twitter in one unified view to respond faster and increase sales with a self-service help center, saving time and money

1. Manage conversations from email, live chat, phone, Facebook, WhatsApp, Instagram, and Twitter
2. See the full customer live chat and message history across different channels in one view
3. Order cancel, refund, or duplicate orders with a click from inside Berry Support.

1. Instantly respond with live chat
2. See customer contact details and orders right next to the ticket
3. Respond in one click using pre-made template.
4. Macros (variables like order status, tracking URL, etc) as pre-fill

1. Set up automated responses & bot to common tickets like “where’s my order?
2. Build workflow for quick response to frequent questions with Rasa and Dialog Flow bot

1. Live chat with customers currently on your store
2. See which pages they’re on and their purchase history
3. Trigger Live chats and contact form on images.

1. Track support team performance
2. Record KPI such as response times, resolution times, and other productivity metrics

1. Berry Support is built for merchants from all countries including non English speaking countries with over 30 different languages support.

1. Our Auto Assign feature takes care of assigning conversations automatically to the next available agent in the inbox.

1. Berry Support is available for your Android and IOS devices so that you can respond to your customer even faster (Coming Soon)!