Remarkety ‑ Email, SMS, Social App Reviews

The app looks slick and easy to implement but I haven't spent much time with it yet

We supply free fabric samples so this is great to automate follow up emails if a potential customer is yet to place an order after ordering their samples. Works well so far...

I used Remarkety on Yahoo ecommerce before migrating to Shopify for fairyglen.com . Remarkety is very similar to Klavio at a fraction of the cost. In some areas it's better than Klavio. The support you get is excellent. The features are awesome. Bottom line they help us stay connected to our customers via e-mail and it's by far our highest ROI marketing channel. I'd recommend Remarketing to anyone who wants to build a relation with their customer base. Seriously, this is the company you want to work with.

fantastic customer support team and would highly recommend getting a success manager if you are not all that familiar with email marketing. They really help you with your email marketing strategies.

This app is a scam. They have been charging me $300 every month. I recently saw on my credit card a charge from this app for $300. Not sure how that's even possible since we have never used this app.

Great Customer experience. Thank you for your support. We've been using it for a very long time for our email marketing and it has proved effective.

Remarkety is an amazing app that really gives you the added value other tools don't have, the customer service is amazing!! we managed to generate sales by using Remarkety right after we started using it! this is a must have app

We switched over to Remarkety about three months ago, to better sync with our Shopify website. We've been very happy with the results. Their dashboard is easy to read and understand, while you still have the ability to dig in more if you need. Their customer service is easy to work with, and the platform is easy to figure out. I'd recommend it to anyone looking for a bolt on system for their Shopify site.

Remarkety feels half baked. Unhelpful support bar ----> There's a customer support bar down to the right that is always there, but appears to say on workdays and weekends alike that customer support is not available right now. When you send them a customer service response, there is no email indicating it was received or indicating when they will get back to you or when. There is a generic message. They have a generic Zen Desk "page through our catalogue of files yourself" Zen Desk support bot, which is of minimal help and generally annoying to deal with. That's when you turn to Google for help, but Google doesn't seem to care much for Remarkety, so Google searches are not helpful either. Of particular frustration ---> When attempting to save a campaign, there's an error message that says "You may not send this campaign from a gmail.com address." It makes perfect sense why you can't send from a gmail.com address. Unfortunately, the message does not report to the user "You cannot save this file with a gmail.com address, please change your address to gmail.com." This unfortunately resulted in our team losing quite a bit of work that we thought was being saved. When I pointed that out to customer service, I felt like I was talking to an evangelist on why it was bad to allow anyone to save a file if a gmail address is connected to the file. That was frustrating. I pushed the issue and he said lukewarmly that he would contact the product team about improving the error message. I don't expect that email to the product team to be sent. Other spots in the program, such as the settings page advise against using a Gmail address, but don't instruct that you cannot save or send with a gmail address, they indicate the exact opposite - that you can actually send with a gmail address (which would be a bad practice, but this is an indication of the product being half baked when one page says on thing, the error message says something else, and the zen desk bot, google, and a search of the website have no easily accessible commentary on this topic). More generally ---> The files and tutorials explaining how to use the product are not very thorough, and don't have great SEO so that I can't find what I need easily on google the way I can with other email marketing programs that are more established. The online tutorials done by third parties are not very expansive, probably because this company is not very established as an email platform. Some email platforms have extensive how to coverage by third parties. This lack of in house explanation and the lack of 3rd party desire to explain the program add a layer of difficulty in using this for anything but the boilerplate sending of boilerplate emails. Over two days of work, my team encountered this problem 10 or 15 times. That's a high number, and makes it hard to use this program. Effectively, this program does not have any easily searchable or easily accessible user manual. So, using remarkety is kind of like the opposite of buying IKEA furniture - it's like buying furniture by mail order in the late 1990s and it comes with instructions for assembly written only in Chinese, and then you frustratingly stumble through the process with half a dozen parts awkwardly left over that you can't make sense of. Their marketing ---> Some of their marketing to me, an existing customer, doing a 14 day trial run (I'm on my 3rd day of the trial run) are not very sophisticated, and I would like to see more sophistication from an app that exists to teach me how to market better. It's sort of a "do as I say, not as I do approach to marketing." Inflexible software ---> The software is not very flexible in what it can do. That's been a bit of an annoyance, which feels like it is perhaps not designed with significant user input. That would be okay if it were easier to understand it through guides and tutorials. They pickup the phone during New Jersey business hours ---> To the benefit of this company, they are reachable at the phone number 800-570-7564, and then pressing 2 gets you to customer service. There wasn't any queue to reach them, there wasn't any prolonged attempt by a computer to have a phone conversation with you. To my discredit I was disheartened over the weekend when I say the customer service is not available message and didn't bother to call. I should have tried to call immediately. Monday morning when I saw the same customer service is not available message, I decided to call. It would have been good to call sooner, it's possible someone would have picked up the phone for me at that number over the weekend. They might have phone support outside of New Jersey business hours. I credit them for the easy phone support. Phone support could smile more. It felt like it was a rough Monday morning and probably raining in New Jersey when the guy picked up the phone. Phone support possibly smiles more on other days. Conclusion ---> Sort of a Meh experience with Remarkety. It's neither intuitive nor well explained. I need either a good UX or a good manual. One or the other. I think it's time for us to try another platform. I think they need 2-3 more years of work. Not sure if I want to be the beta tester calling them once a week to offer them feedback as I struggle through the half baked software - which is what will inevitably happen if we incorporate this into our business more fully and push the limits some with this software. Using them unfortunately feels like I am working with people who want to make a quick buck selling a startup, or who maybe see their software as a lifestyle product, but it doesn't feel like I'm working with someone who actually wants to deliver a high quality user experience, which is really all I want from marketing software. The software is a free trial, but if we use it across all stores, it will end up being something like $1200 / month that it will cost us. This software is not worth the $1200 per month for this amount of trouble, and ideally with scalable software the 14 day free trial, and the $25 intro rate, and the $1200 rate are all able to provide the same level of robustness to the customer. I'm not seeing it. Blundering through Remarkety with no saved email campaigns at the end of the process was not how I would have liked to see anyone on my team spend their weekend.

Really useful app. Takes the strain out of sending out campaigns. Took a while to get the hang of it properly, but the support is top notch and explains everything clearly. Has helped our business generate income, which at end of the day is what it is all about.

TL;DR Fantastic email marketing platform with endless possibilities. Customer support has been fantastic, and would highly recommend you take a free demo to see all the possibilities this platform can do for you. Prior to Remarkety, I was using a very popular free app that was pulled from the app store for preferring to "monkey" around instead of play by the rules. This caused my store several issues when trying to use a 3rd party app that was released as a workaround. So, this pressured me to finally embark on the journey to find a better email marketing platform. Inundated with choices, and many Shopify reviews I ended up on Remarkety's website and chose to go through a free demo. I had to schedule it at midnight local time due to the time difference, but I was fortunate enough that Josh contacted me and changed it to 10am local time to make it more suitable for me. The demo did not disappoint as I was taken on a live tour of the platform with Josh who answered all my questions and showed me all the features. I'm still on day 7 of the free trial and have already seen fantastic results thanks to the very rich segmentation and customisations available. I've emailed support almost 10 times and have found the support to be top notch, helpful and knowledgeable. There's no doubt that I will be with these guys for the long run.

Very pleased with this app. Very easy to set up and customer service is great. Can do everything we need it to and the customization you can do is a big plus. Tried a lot of other similar apps and this one works best for us.

Awesome app, dashboard and UX very user friendly, also creating nice, responsive emails.

Best app I have that I pay for. It would have been hard to understand had the cs not been so great. They jumped in and set up some things for me that were fantastic. Got me to understand what to do from the inside out. All I can say is that I have made more money using this app than any other one. I use it daily. It keeps me aware of what's going on and makes me manage my store better too. It gave me insights on how my customers think. Over the months using it I only get better. Only wish I would have started using it sooner. I only had one idea to make things better and they are going to be implementing it soon. Can't say enough good things. I would for sure use the free version and test the heck out of it and see what it can do for you. If you don't think it's valuable ask them to show you some campaigns and get you set up. I can't think of any reason why this wouldn't be in everyone's tool kit. simply amazing. plus they are super nice and reply like immediately :)

Superb app. Great results in terms of increased sales and very ease to use, works out of the box!

Great app. Very easy to use interface and when used to its full potential can really increase your marketing efficiency and sales.

I've been using Remarkety for the last couple of months and I couldn't be happier with the results. The customer support is nothing short of AMAZING. I'm not a "techie" by any means but support will literally hold your hand through any issues you might have. I highly recommend Remarkety if your looking to ramp up revenue for your ecom business.

Finally decided to give the app a try today, cool concept however ran into some issues that made it a deal breaker for us. Did not handle multiple stores very well, almost send a newsletter to the wrong store. Had to call support to clear up and get correct store shown on account. They were helpful. The main issue is the email template editing, it caused my chrome browser to crash over 5 times. Currently I am unable to save my campaign. I decided to leave the review in hopes these issues will be fixed for other users. Wasted over an hour today trying to build the same template 5 times. This is an hour I won't get back and now need to skip lunch to get this done with another app.

We tried several email automation apps, and settled on Remarkety. After running it for close to a year, we've found that its combination of abandoned cart emails, coupon popups, review requests and customer re-activation campaigns is directly responsible for about a 15% revenue boost. If you're bringing in around $20K/mo, that'd mean an extra $3K. The areas it excels are tight integration with Shopify, really solid Analytics, intelligent suggestions and ease of setting up rule-based campaigns, many of which are pre-defined and ready to go. The only area of frustration we've found is in design customizability. However, it looks like they've made some progress there, and there are more options today than when we first started using the app. As far as I'm concerned, remarketey is the best-in-class appp for this functionality.

Remarkety is awesome! Everyone was recommending to use Klaviyo and after trying them both out, Remarkety was an obvious winner. It's a better price and does all the things that Klaviyo does. I've already made my money back and more from the different automated campaigns I've set up. I love its tracking and reports. It shows me so much data that I wasn't getting about my email marketing before. Tech support is great too. Super prompt, knowledgeable and helpful with my setup. Love Remarkety!!

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