EDesk: All‑In‑One Helpdesk App Reviews

We used Freshdesk before but eDesk has as many markets to connect as we need. Also invoice templates, connecting emails with orders, and much more. Chat available 24/7, always kind and so helpful people. A great option to propose our ideas to make it better. I recommend it to everyone!

Handling customer tickets definitely becomes much quicker and easier after using edesk. It has a great support team that handles any queries quickly and resolves them for you. We are happy to use this app. Would love to have an integration option with the onbuy marketplace aswell.

We just started to use eDesk. As for now seems very nice + customer support is very good. We have a few issues but their technical team already handling them. Recommend. *****UPDATE***** Unfortunately, when somebody sends a message to you and you will reply to it, it will be created as a new thread to the person. So every time you reply under the same thread, the person in the email will see it as a separate thread for each reply. I informed about this customer support and the only "solution" they provided is to leave it as it is or to delete and reinstall the app which would remove all our messages....

We use this app for 2 Shopify stores. We are very happy with the platform. I especially enjoy the native integrations with all the other apps we use; Shipstation, Seller Central and Aircall to name a few.

Been using eDesk for years through our various stores. Latest live chat version looks really professional, support staff are very helpful and app is easy to manage. Makes multi-channel messages infinitely easier.

I don't love the interface if I am honest and due to a breakdown in communication at the start of the year (they didn't explain what the implications of removing an old channel was!) we have lost ALL of our historical communication with customers HOWEVER I would still recommend this app. CS is great and they usually sort stuff out pretty quickly.

I have been using eDesk for over 7 years, back to when it used to go by the name of ReplyManager. It has evolved in to a highly sophisticated piece of software that sits in the cloud and handles all of your customer enquiries. The automation and system itself is second to none. I would highly reccomend.

Great team who provide a great service thank you. Really helpful app which makes managing customer service so much easier.

It took us a little while to get rolling with eDesk, but the support team were more than happy to help with our queries, and even basic functions like being able to leave an autoresponder running over the weekend have been hugely beneficial to our Customer Services team's wellbeing. We use markets other than Shopify, and nobody likes being the one having to answer emails on Christmas day!

Chat support reps are very attentive and helpful! I highly recommend eDesk for startup companies as they are easy to work with.

Responding to customer messages are now easier and faster thanks to eDesk. I asked for support and had Leigh help me immediately with my concern. Will definitely recommend eDesk!

An exceptional product from an exceptional company. Great product, amazing customer service.

Good product and helpful customer support. The price is relatively high for small shops, but this is the only app I have found that covers repricing for most of my channels. I would recommend this ptool.

We have used Xsellco Helpdesk for a few years now , to manage our customer service and we have to say, it's a fantastic bit of software. It's not the cheapest out there and it certainly would be cheaper to answer all of your questions from each marketplace/ platform, but the fact that you can integrate all of your platforms into one helpdesk, set up rules, track response rates etc., is of great value to the business and therefor customer. This particular app for Shopify is quick to set up and super-easy to use. Highly recommended!

Fantastic product, that has integrated all our sales channels together and removed the confusion with more than one person responding to customers. The amazing support and free training has along with the simplicity of how the Xsellco system works has made this an essential app for growing our business. Thank you so much!

E-Desk has been great so far. It helped improve the efficiency and timing of taking care of our awesome customers. As well, I reached out to their support and Ciaran was super fast to respond and took care of my inquiry immediately. Super Customer Service and Platform.

A really useful application. I have a couple of different stores and eDesk helps my team manage all our customer service really easily.

I love it! We used reply manager for a long time and this is worlds ahead of it. Pros: I can view the order status, tracking number, message history, and order history from one message screen. The templates and smart tags are super helpful and easy to use. It also gives you an actual dashboard, not just a spreadsheet of data. Cons: I prefer the "Classic View" to the newer look they put out recently but they don't restrict you to one or the other. The platform can be a bit buggy at times but the customer support team is very accessible and helpful.

xSellco is a very user friendly platform and they have an excellent customer service response. However it still needs to improve how to track the agents that reply to users messages.

Leigh was very helpful and patient while solving my issue. I requested a phone call for this support and he was happy to oblige. Great guy!

Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!