Chat with us, Inbox, Messenger App Reviews

You are finding a solution for your customer support this BFCM/holiday shopping season? Do you want to turn your seasonal shoppers into year-round customers? Offer exceptional customer service to drive more holiday sales & build customer loyalty with NestDesk.

Customer service is great, but it’s even better when it becomes a powerful sales engine. Tailored-made for Shopify merchants, NestDesk allows you to:

• Create draft orders & share the checkout link to your customers right from the inbox.
• Place paid orders & pending orders on behalf of your customers in just a few clicks.
• Automatically prefill customer information fields that you’ve already collected in the order process.
• Seamlessly sync orders created on NestDesk to Shopify & vice versa.

Customers always prefer custom, personalized conversation, not a chatbot. This is when NestDesk comes in handy.

• Have all customer data, preferences & historical orders shown next to each message.
• Identify a customer by email address, phone number, or order number, so you won’t have to ask them to repeat themselves.
• See your past interactions with customers & response to queries with better context from conversation history.

Deploy the Live Chat widget on your website & connect your Facebook Messenger to the chat system in just a few clicks. One-time setup, no coding knowledge required.

When Facebook fanpage visitors or website visitors want to connect with you, they will drop the message into the Messenger or Live chat widget & send it. Immediately, your customer support team will get that query on the one inbox & answer that within seconds.

• Create unlimited users with different support roles & business functions.
• See who’s replying & leave private notes for your teammates.
• Tag customer conversations & assign tickets to the right person.
• Use macro to automate common responses.
• Assign automatically when at least one agent is online.
• Allow agents & customers to share screenshots, PDFs & other relevant files directly from the chat dashboard or widget.

• See how many conversations created, conversations closed, average first response time & average resolution time.
• Measure orders created & revenues brought in by your customer service team.
• Check the performance of each store, agent & communication channel in different time periods with a smart filter.

With NestDesk, making sales & customer service actually work together has never been easier! Kickoff your customer support revolution now!