Formilla Live Chat + Chatbots App Reviews

APP CATEGORY
SCORE
5
TOTAL RATINGS
40

Formilla Live Chat + Chatbots App Description & Overview

Formilla Live Chat Software offers free live chat and premium services for your Shopify store. Allow your visitors to chat with you live if they have any questions or need support on your website.

Formilla Live Chat Core Features:
  • Installs Instantly: You can use the out-of-the-box Formilla Live Chat web interface to begin immediately. The live chat button will appear on your Shopify site upon installation of this app.

  • Chat via iPhone/iPad and Android Devices: Chat using our iPhone/iPad or Android apps! Install our app and simply login to your Formilla account to stay in touch with customers from anywhere.

  • Real-time Visitor Monitoring: Real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them. View each visitor's page URL, referring site, new user vs. returning, and more.

  • Custom Chatbots: Chatbots work around the clock to automatically qualify leads, book meetings, and provide information about your products or services to customers, even without having to chat with a live person! (paid feature add-on)

  • A.I. Chatbots: Formilla Chat bots allow customers to dramatically reduce support time by setting up a Helper Bot that automatically responds to common visitor questions at any time — day or night — using the power of Artificial Intelligence. (paid feature add-on)

  • Language Support (International): Our Language support option allows you to customize the text of the live chat widget in online and offline form. All of our packages allow you to customize your widget in any language, including Spanish, French, German, Dutch, Portuguese, Chinese, Hindi, Italian, and much more!

  • Custom Branding: Formilla Live Chat software allow you to customize your chat widgets to match your site. Change the color of the livechat button/widget, chat message and font color, backgrounds, etc.

  • Smart Messages: Target visitors with Smart Messages, where you can automatically display custom messages to your website visitors in many different scenarios Enable proactive chat to trigger automatically with a visitor after a defined number of seconds.

  • File Sharing: Allow site visitors and agents to securely share files during a chat. File sharing helps you resolve customer issues more quickly. You also have the power to disable file sharing for visitors, agents, or both.

  • Marketing Automation (Email Messaging): Keep customers coming back to your website with Formilla automatic email messaging. Send a company announcement, promote a sale, announce a blog update, and more.

  • Marketing Automation (In-App Messaging): Display In-App/website popup messages to your Formilla contacts using multiple different display types.

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App Name Formilla Live Chat + Chatbots
App Category Store Management
Published
App Price Free plan available. 15-day free trial.
Support E-Mail support@formilla.com
App Website https://formilla.com

Formilla Live Chat + Chatbots Features

Live chat with visitors in real-time to increase sales.

See Visitors in Real-time

Know exactly who is on your web store, what webpage they're visiting, where they're located, and request live chats right from the app.

iPhone & Android Mobile Apps

Live chat with customers from anywhere in the world and receive push notifications right to your phone when customers have questions.

Automation With Chatbots

Dramatically reduce support time using a Helper Chatbot to automatically respond to common visitor questions using the power of A.I.

Formilla Live Chat + Chatbots App Integrates with:

Android WordPress Zapier InfusionSoft IPhone Google Analytics

Formilla Live Chat + Chatbots Comments & User Reviews 2024

(United States)

This app is totally awesome! Easy install. Simple yet comprehensive instructions. Absolutely the best customer support and so much more than a great live chat app. Includes newsletter (email) messaging, in-app pop up messages, integration with Google Analytics and others, helper bots and more. Love it.

(United States)

It was a pleasure to chat with Brooke, she is amazing and helped us set it up and it’s full of awesome features. Thanks.

(Canada)

Formilla is a great & easy app. Excellent, fast problem-solving support. Recommend with five stars.

(United States)

I tried a ton of different chat apps and customer service apps. I didn't really like any of them. Now, this app, I like. Formilla is easy to use, easy to install and I can use a phone app to chat with customers as well. So, I don't need to sit at my desk 24/7. Well If I had a life I wouldn't need to. I can at least walk the dogs whenever I want without worrying about missing something important.

(United States)

Works great with great support. Pretty simple to set up, but support is great if you need help. Very satisfied.

(United States)

Awesome app! We tried many and this worked the best for us!

(United States)

Its a good app its simple and easy it's doing the job perfectly. i recommend it 100% Thanks for making such an amazing addon. One click install. No coding. Heaps of options. Looks great. Works great. Automation is insane. Couldn't be better. Oh and the mobile app works great too.

(Canada)

Surprised at how many chat requests we get per day after implementing this tool. Very happy so far and getting more conversions!

(United States)

A Very nice Live Chat App that was very easy to install and very helpful in connecting with my website visitors and answer all their questions while they browse the website! A must have for your website!! I Absolutely love it & recommend it!

(United States)

I moved over from another chat app that was difficult to use and not timely in receiving chat requests. Formilla is neither of those! This is an awesome app. Easy to install. Easy to use. Fast connections with chat customers. The only thing it lacks is your potential customers cannot send pictures in chat thread. Formilla tells me this is going to be available very soon. Looking forward to that feature coming on board. This is the chat app to choose if you do not want to mess around with cumbersome installs, bots, etc. Simply download the app and you are chatting with customers in real-time!

(United Arab Emirates)

Very happy using Formilla, great service, price and product!! Check it out on www.purplemunky.com

(United States)

Excellent chat client! Our business started using this chat client 2 weeks ago and have increased online sales 20% already! The mobile app works great as well!

(United States)

Very nice chat and they are great with support. Very quick to respond and get issues resolved.

(Canada)

Works well, but (to my understanding) messages received while agents are offline don't have a contact option, so I'm not sure how we would get back to them. Otherwise very happy with how the app works!

(United States)

Easy to install and use. Excellent app for Live Chat

(India)

Great App!! Easily integrated with Google Talk . No hassle

(Canada)

Super easy to use! Easy navigation and user-friendly - I was online chatting within minutes! Definitely the app of choice to support customers online! Mobile and tablet friendly doesn't hurt either:)

(United States)

User friendly and very customizable.... We really appreciate when a app has a fast and responsive customer service, two thumbs up for this guys. Recommended...!

(Australia)

I love this app - i thought i would need LiveTalk, but this has generated extra 20% in site sales in the first week!

(United States)

I love this app! It is so fun seeing real time visitors on my website and engaging in conversations with them.

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