Glovo доставка еды и не только

Мы переводим деньги более 4 миллиардов евро каждый месяц. Мы позволяем индивидуальным и корпоративным счетам сэкономить 4 миллиона евро на комиссиях за банковские переводы. Хотите бесплатно отправить деньги за границу или перевести деньги за границу бесплатно? Бесплатные международные денежные переводы!

избранное. Не хватает функции добавления любимых заведений в «Избранное».

Списывают больше денег.. Зарегистрировался, все понравилось. Подобрал заведение и сделал заказ. Сумма заказа вышла чуть больше чем 500грн, оплатить налом нельзя было и Я добавил карту. Платёж был отклонён банком, так как пытались списать деньги не в гривне, а в долларах и сумма выходила больше. Добавил тогда долларовую карту, чтоб списание прошло. Мой аккаунт заблокировали и потребовали фотографии документов и карты. Я предоставил. Такой подход к клиентам очень не нравится. А так же, что не предупреждаете, что списание будет не в национальной валюте. Вроде как мелочи, но когда я был голодный и я уже настроился, что скоро поем - такой облом. Пришлось заказывать где обычно и ждать час заказ.

Помойная доставка. В Астане курьеры работают плохо, сборщики работают плохо , 2 раза заказывала , оба раза привезли не то , распявшее мороженое , еще и не то, удаляют товар непозвонив клиенту . Слудка поддержки тоже работает плохо

Какашки. Что за .... приложение и сам сервис, я есть блин хочу, а вы мне пишите о каких-то подозрительных действиях в моем аккаунте. Я только зарегистрировался, какие ещё действия подозрительные! Пользоваться не буду и всем друзьям расскажу, что б даже не думали с вами связываться.

Батарейка? Какая батарейка?. Примерно так себя ощущает мой телефон после 10 минут в приложении. Примерно за полторы минуты телефон в руке становится ощутимо горячим, примерно за 10-15 минут батарейка разряжается до 10 процентов зарядки. Чем занимается приложение и почему это настолько энергоемкое занятие - загадка похлеще корпускулярно-волнового дуализма. Это еще надо учесть, что я изначально грешил на геолокацию, которой приложение пользуется, но нет, отключение разрешения на получение местоположения не поменяло абсолютно ничего. Предупреждая мысли о плохой батарейке - во всех остальных приложениях таких диких затрат нет и в помине.

Отказали в сервисе. Отказали в сервисе без объяснения причин. Изначально проблема началась как только хотел заказать еду, но при первом же заказе сервис заблокировал профиль (очень удобно). Далее запросили фото Карты и паспорта и обещали после проверки в течение 24х часов дать ответ (достаточно что бы успеть проголодаться). В итоге просто отказали без объяснения причин ☹️

Slow. Slow service and poor customer support

Glovo Georgia. I’m an expat in Georgia, on of many many others who hasn’t learnt Georgian language just yet. Georgian language has it’s own unique alphabet, so before you can read you have to learn all of that. So why the hell in your app if I press “translate into English”, I only get the list inside the shop translated, but then I go to my shopping cart and I see a list of products in Georgian without even a picture!! How am I supposed to check if I didn’t forget anything? I’ll tell you how I do it know: I take a screenshot of my cart, go to online translator, upload that screenshot (or 2) there and check. That is the reason I prefer Wolt, but then Wolt is not woking in my area and I Glovo and this particular thing makes me so so angry. Tell your UX designers please.

👍🏻. Просто обожаю Glovo! Заказываю еду через приложение постоянно, всё быстро и вкусно Курьеры молодцы, всегда улыбчивые и пунктуальные. Интерфейс простой, заказы оформляются за считанные минуты. Всем рекомендую!

It sucks. In the application, you can choose to pay in cash, you wrote the address and phone number after confirming the order, it gives an error where it says that you can't pay in cash only with a card, then why add the cash payment function if you can't pay?

не надежные сервис. затягивают с отменой заказа, до закрытия заведения, чтобы клиент не смог сам купить или обратится к их конкурентом. И потом их мальчики в поддержке, просто стебутся, со своими смайликами и ответами упс извините, что ждали 3и часа, но нет курьеров и магазин уже закрыт. Явные проблемы у них при масштабировании бизнеса и наплевательское отношение к клиентам и никакой программы лояльности или ответсвенности за не выполнения своих обязательств (уверен, что в оферте у них прописано «мы вам ничего не должны» или что-то в током духе)

Худший UX. Если я делаю заказ и чего то нет в наличии, то вы пишете: «Некоторые из указанных вами настроек недействительны». Что простите? У меня корзина на 10-20 позиций, как я должен понять чего именно нет? Одна звезда, потому что сейчас можно только методом перебора товаров понять чего нет. При этом каждый раз надо инициировать оплату, чтобы это узнать. Сделайте нормальный экран с отсутствующими товарами, чтобы ваш пользователь не мучился и не уходил в соседнее приложение.

Нет перевода. Пропал перевод . Больше не буду заказывать

Great service!. I got medicine delivered to my door, late night, in 10 minutes. Super fast and convenient. The deliverymen are nice and speak the language (important). Very satisfied with the service.

Ужасный сервис. Курьер не сможет найти ваш дом, с вас спишут деньги, еду вы не получите. Убогий сервис, крайне не рекомендую

Все плохо. Киев, столица Украины. Анонсировали доставку из Macdonalds, на расстоянии 2,2 км от меня находятся 2, и ни из одного не доставляют, зона покрытия маленькая. В будние дни с 11 часов можно даже не пытаться заказать и дождаться....

Обман. Компания делает автоматическую подписку, после чего в один прекрасный момент у вас списываются деньги. Так что будьте внимательны. Даже если вы не пользуетесь сервисом и он у вас просто скачан.

Bad. an application in which you cannot find a receipt for an order. an application whose support cannot send a receipt for an order upon request.

курьеры обманывают. Очень долго ждал доставки еды. заказал шашлык из баранины, курьер вез заказ очень долго, еда уже стала холодной. ресторан находтся в 3км от меня, курьер, очевидно, шел пешком, хотя в прилодении указано, что он на машине. но он передвигался очень медленно. поддержка сказала что в городе пробки, но я посмотрел по 2gis, никаких пробок нет, все зеленое! ау, 15ч дня, суббота, какие нах пробки?! у меня нет возможности разогревать здесь еду, по этому я отказался от нее. деньги не вернули. не советую пользоваться приложением. курьеры ходят пешком, так что свою еду вы недождетесь. upd: 06.11.2023 сделал заказ еще раз, уже из другого ресторана. опять та же ситуация. курьеры собирают кучу заказов и развозят их постепенно. курьер поехал в совершенно противоположную сторону! чтобы забрать там другой заказ. и им совершенно наплевать, что еда остынет! у wolt таких проблем никогда не замечал! если ты сделал заказ, курьер едет именно к тебе! отвратительный сервис!!! никому не рекомендую приложение Glovo!

Not delivering items. They just randomly decide not to deliver parts of your orders without letting you know and charge you full price for it. Highly don’t recommend

Нет поддержки. Нет возможности оставить какой то отзыв или написать в поддержку, твою проблему никто не решит, если она возникла, деньги никогда не вернут

Привозят, что хотят. Регулярно привозят с опозданием. Да и плюс ко всему не те блюда. Никакого контроля над тем, что кладут в термосумку курьерам. Худший сервис доставки в Польше. Лучше уж сам готовить начну.

Menu translation button is not working. That’s a pity but translation button is not functioning already for some time. Two months ago the button worked just fine. It seems that no one has revealed this obvious bug yet.

-. Фактически отсутствует поддержка, невозможно воспользоваться промокодом.

Отвратительное приложение!!!. Попробовал сделать заказ в Батуми. Заполнил профиль, привязал карту. На этапе добавления адреса всё сбрасывается, перекидывает на самое начало. И так 8 раз. Потратил час, сдался. Телефона техподдержки нет, помощи ждать неоткуда. КАТЕГОРИЧЕСКИ НЕ РЕКОМЕНДУЮ!

История о том, как не надо делать приложения. Переводчик нормальный зашейте в приложение, а то код нынешнего, видимо, с торрента скачали, потому что на разрабов, которые могут нормальный переводчик сделать, денег не хватило - зато купили много рекламы Худшего сервиса доставки ещё не видел.

Безответственно работают. Не привезли часть блюда и отказываются возвращать стоимость или привести его в должном объеме. Впредь не буду пользоваться услугами сервиса Стоимость доставки высокая, а проблему решить не могут, нет инструментов.

Не возвращают средства. Отвратительный сервис в Украине. Периодически зависает программа и не видно курьера и т.д., а 12.09.2019 произошел пик недовольства. Из-за ошибки в программе заведению пришел не тот заказ (730 грн. вместо 460 грн.), уведомили об этом через час и одну минуту после заказа, заказ пришлось отменить и до сих пор жду возврата средств на карту и техподдержка Глово стстематически игнорирует мои письма

Avoid delivery from any grocery store. Every time I order something, there were missing items. Terrible service.

Мошенничество. Списали деньги за полный заказ, прислали электронный чек, привезли только часть заказа, даже в привезённом чеке только часть заказа. Возвращать деньги не собираются… служба поддержки отвечает раз в сутки и общается как с дебилом, мол извините, мы вас понимаем, но деньги не вернём. Прокуратура по вам плачет

Apple Pay. Todo genial pero añaden Apple Pay por favor 🙏🏼 sería muy útil!

Շատ գոհ եմ. ամեն ինչը շատ արագ հասցնում են տեղ, ուտելիքները շատ համեղ, ծրագրից էլ շատ հեշտ է օգտվելը։🍔❤️

To foreign users: ignore this app, impossible to add cards. It is impossible to add any foreign credit or debit card. Payment form has 2 useless fields set as MANDATORY (country of issuance and name on card, both these fields it NOT used by banks to process payment). If you choose country of issuance anything but Portugal, it fails to add right away, if you choose country as Portugal - your bank will show you that card is linked to Glovo, but Glovo throws error “invalid card”. Spent 40 minutes adding card, tried 3 banks, then opened uber and ordered there. Thank you Glovo for leaving me hungry after a long flight.

Кругозор.. Вы не думали расширить свои владения? Если я в центре города, мне не сложно будет сходить самом. А туда куда не помешала бы доставка - вы не доставляете. И это не так уж далеко от центра. СМУ-4 не входит в зону обслуживания. Да с чего это?

Не принимает карту Мир. Мы картой оплачиваем во всех магазинах, кафе, такси, ресторанах. А в доставку почему то не привязывается. Так в целом приложение удобное.

Сделайте как было. Убрали перевод на русском ,на английском и то не переводиться состав продукта 👎🏽

Where is it. Without the translation of products, this application does not make sense

Смолжаг заказ жасагам глово аркылы. 30мын тг заказ жасадым кеше,5зат жок акелмеді я ақшамлы қайтармады

Пропал переводчик.. После последнего обновления пропала возможность перевода меню на родной язык. Просто исчезла кнопка.

Double prices while adding French Fries in Burger King. New update is insanely buggy. The price is double when you add French Fries in Burger King! For example you add €1.99 item and get €3.98 in your order

Просто ужасно. За месяц уже 3 костяка сперва вместо спрайта привезли минералку, затем не привезли колу, и верх хамства в сете из картошки нагетсов и бургера не привезли БУРГЕР!!! Поддержка грубит и не хочет возвращать средства на карту, возвращают на их глово счет, чтобы снова покупать в этой помойке, нет уж спасибо

no customer support. total absence of customer support with orders. they just never reply.

bad service. I forgot my password. I clicked the “forget you password?” link tons of times, but nothing happens. It is the weaker side of this app, bugs and technical issues. I have no idea how to access to the app. I don’t want to make a new account. Not cool

translation in the app don’t work. till last month translation in the glovo app from Georgian to English don’t work. I can’t use it because I can’t choose anything without understanding the composition of the dishes I really tried to text about this problem in the support service, but I can’t to find the support chat about the app’s problems

the worst delivery service in italy. The worst delivery app in Italy!!! The orders are always missing something and the delivery people are the slowest and the most stupid!! No one speaks english or italian!!! NEVER ORDER HERE IF YOU ARE IN ITALY

Позор Глово. Это самое плохое приложения в мире глючить как собака не открывает позор вам

Не пользуйтесь.. Бойкотирую это недоразумение с 2022 года, решил дать второй шанс и зря. Сейчас во время заказа приложение вылетело, списались деньги, а заказа нет. «Поддержка» предлагает обратиться в банк, только вот дело то точно не в банке, как вы понимаете. Почти любой существующий аналог лучше, само приложение очень глючное, а компания ворует и не стесняется.

Курьеры опаздывают но вину скидывают на рестораны. Интересный момент. Ресторан вовремя сделав заказ может ожидать курьера от 15 минут до 1,5 часа! При этом, компания glovo не берет на себя ответственность что не предоставил вовремя курьера и клиента сделавшего заказ не предупреждает что задержка доставки происходит не из за ресторана а из-за того что у самого glovo проблема с курьерами. В итоге клиент недовольный ставит негативную оценку ресторану! Общаясь с представителями агрегатора, они говорят что ничего не могут с этим сделать и просто «разводят руками». В итоге в этой ситуации из-за проблем у Glovo, страдает и клиент и ресторан которому поставили плохую оценку!

Поддержка. Самая ужасная поддержка, курьер задерживается на 50 минут, я прошу отменить заказ и вернуть деньги, саппорт отвечает, что ждите, и сам завершает чат, это нормально вообще?

Worst delivery app I've ever seen.. Worst delivery app I've ever seen: - no description of any good or dish - no size of item - no nutrition data for anything - the charges before your order is ready so charge sum is always wrong, you will wait 30 days for charge back - translation is not working in app, you might see some positions on 3 different languages in one description. - many goods are not available but presented in catalog - couriers speak no English, even no very basic level to explain where he is.

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There is no more option to translate the menu. Where is the translation?

Обман. Как связаться с поддержкой? Прислали, что первая доставка бесплатно, но при этом списывают деньги. Молодцы конечно

Baddest and unusable Ul that I’ve ever seen. Baddest and unusable Ul that I’ve ever seen

Recent version hangs. Hi I really like your apps. With translation to English, tips, repeat order and etc But like a month ago your app on star freezes after it load upper part with circle navigation menu. But looks like something happened with lower part and it does not load “recent” section (as I call it). And after that I could not do anything. Could you please fix it. Thanks in advance.

Приложение виснет. В целом приложение ок Но стало виснуть и выдавать ошибку когда выбираешь адрес заказа Нельзя выбрать адрес доставки, при открытии карты приложение просто зависает и с ним нельзя ничего сделать

Where is the “Translate to English” button????. No possibility to read menu in English

Please return “translate menu” functional. Hi. Thanks for app and service. I use it every often. After last updates, there is no function “translate menu to english/russian language” . Is it a bug? Will you return it soon? Looking forward to getting this function back.

Glovo in Georgia. Using Glovo in Georgia is really challenging as all products names are only in Georgian language without English version and it is really hard to understand what to order without additional tools that can translate it

Totally not satisfied.. The feedback contains two parts — app itself and service in the city where I'm staying. 1. App is usable if you know Georgian language. Automated translate works from time to time. At least half of the lines/names/descriptions are not translated. 2. Service in Glovo's Tbilisi department is lower than ground. Nobody is responsible for anything here. If you got products that are covered with mold, having terrible smell and totally not eatable — be sure that nobody will get back your money. Customer support agents will tell you that everything is OK with your product despite all the photos and video that you've provided in chat. The same situation is when you received the order that has missing item. Want a partial refund for the missing item? Just forget. Why I used Glovo app? Because they have unique partners like Nikora. Nobody else delivers products from this shop. But it's enough for me. I'm tired and want to stop loosing money. Wolt is the best even without partnership with Nikora. Bye Glovo. Hope my money helped somebody. If you wanna have the best delivery service in Tbilisi — close this page and go to Wolt.

Glovo Ruined my birthday …Испортили мой день рождения. You ruined my birthday ! They didn't deliver my birthday breakfast, at first they postponed the order time, and then they canceled the order altogether. Explaining that the problem is with couriers! If you think that you have made amends by giving 13 pln extra credit, then you will be mistaken!!! I will never use your services again!!! And I don 't recommend it to anyone !!!! Вы испортили мой день рождения ! Не доставили мой праздничный завтрак, сначала переносили время заказа , а потом и вовсе отменили заказ. Объясняя тем что проблема с курьерами! Если вы считаете , что считате что вы загладили свою вину дав 13 pln экстра кредит , то вы ошибатесь!!! Я больше никогда не буду пользоваться вашими услугами!!! И никому не рекомендую !!!! Zrujnowałeś moje urodziny ! Nie dostarczyli mojego świątecznego śniadania, najpierw przesunęli czas zamówienia, a następnie całkowicie anulowali zamówienie. Wyjaśniając, że problem z kurierami! Jeśli uważasz, że zadośćuczyniłeś się udzielając 13 zł dodatkowego kredytu, to się mylisz!!! Nigdy więcej nie będę korzystać z Twoich usług!!! I nikomu nie polecam !!!!

5/5. Please add dynamic island and live activity support

Сняли деньги, заказ не оформился. Приложение выдало ошибку, при попытке оформить заказ, а деньги сняли. Отличный сервис, ребят

Good service while application might be improved. Batumi is a tourists city so Georgian only content is a fail. Please add normal translation option

Do not download. Two hours of delay. Couriers, who declining the order. App showes wrong courier and you can’t contact with the real one and eventually you are not getting your order) That’s all, that you need to know about this app

Courier delivery. it is strange to say that in courier delivery you can bring and buy anything, although in fact cancel the order because the customer asked to buy something in the store

Не возвращают деньги. Списали деньги с карты, заказ не оформился. В поддержке отказываются отменять транзакцию ссылаясь на то, что не прошла предавторизация по карте. Минск, Беларусь

Disappointed. Awful support. Awful couriers. Don’t recommend. They just “loose” my order

Обращаюсь к разработчикам. Приходится постоянно удалять приложение. Раз заходит - потом невозможно зайти - висит. Исправьте подскажите

Always crushes. Terrible update, I cannot make an order for two last months, always crashes in 2-5 mins

Наплевательское отношение сервиса к клиенту. Поставил единицу за работу сервиса в Беларуси, а не самому приложению. Сняли деньги за заказ дважды, техподдержка за три сеанса переписки ничем не помогла и только кормила завтраками (первый раз ответили, что деньги возвращаются на карту до 3 дней максимум, второй раз - уже в течение десяти дней, в третий раз пообещали предоставить выписку, с которой мне нужно обратиться в свой банк, в течение 72 часов, в итоге - ни выписки, ни денег). Отвратительное наплевательское отношение к клиенту, которого сервис потерял окончательно и бесповоротно

Отвратительно. Час пытались сделать заказ, все время выдает ошибку. Спасибо за «вкусный» ужин.

Fine. Good. Promo for 5 free delivery N8C5SXW

Help button does not work. Help button does not work and I can not report that delivery was wrong and got refund!

Ужасный сервис и никакой клиентоориентированности. Отвратительный сервис и ужасная работа техподдержки. Глючит само приложение, а техподдержка отказывается возвращать деньги за недоставленный заказ. А, ещё и просят приехать забрать заказ в другую точку города :) Если бы можно было, оставила бы 0 звёзд. Лучше немного переплатить и заказать Яндекс.Доставку, там таких накладок ни разу не возникало.

Best. The best customer service I have ever seen

Nice app. Nice design and handful interface. Is only one gap when you placed on order it is often necessary to leave some comment to delivery.

Impossible to make an order. After subscribing on Prime it’s impossible to make ANY order or to tap on the button to go to my profile. The button is unavailable. Also it’s impossible to chat with support because there isn’t a button on the home screen. Tried to re-install the app for 6(!) times but it doesn’t solve my problem. I payed money for nothing 😡 And using this app in Batumi, Georgia, is really challenging because some buildings are not displayed on the build-in map, so EVERY order I need to talk with couriers and to explain them how to reach my house.

Обман при отмене заказа. Сделал заказ. Приложение показало, что через 40 минут приедет. Проходит 50 - звоню курьеру - говорит, что через 10 минут только забирает заказ и то, что ресторан ещё не начал его готовить. Прошу отменить заказ. Отменяю через приложение - с меня списали 100% денег. Остался и без денег и без еды

Bad service. Application not accepting credit cards, when you paying with cash couriers have no change.

Can not register phone number. Can not register phone number, hence can not make an order. No customer support in the app

Глово и тех поддержка. Столкнувшись с проблемой заказа (деньги сняли но заказ не осуществили) было очень сложно связаться с тех поддержкой (вообще невозможно) пришлось искать обходные пути и вызывать час с поддержкой вообще через старые заказы После чего, ответа можно и не дождаться Плюсы: быстро; не дорого относительно других сервисов Минусы: ошибки которые могут сказаться на ваших средствах, отсутсвие чата в таких случаях

Дурацкие правила. Я не видела ни одного приложения, сайта , где так сложно привязать карту. Я хочу поесть,хочу оформить заказ и оплатить по карте, но нет. Мне нужно скинуть фото паспорта, фото карты, фото фото и прочее, так ещё «специалисты» будут проверять . Ребят, я хочу поесть заказать, всего-то!!!

disgusting. can say at the end of order that restaurant is not available. spam with “suggestions” with bonuses or free delivery but in result they are absent at paying step in the order.

Часто доставляют не весь заказ. Один раз доставка была не полной и четыре соуса из Макдональдса не довезли. Затем последовала череда переписок на две недели о возврате средств за соусы, по итогу сказали самому разбираться с банком и никаких денег не вернули. В первый раз с возвратом средств проблем не было,а во второй решили просто-напросто кинуть

Worst delivery service. Just robbery. I ordered food, prepaid and got only 70% of ordered stuff + rotten mushrooms. They gave me 40 glovo points as reimbursement. Then I ordered headphones and attached picture of model, gave exact address where to pick them up. Courier brought completely different headphones and I returned all back. 40 glovo points were taken somehow without my authorization to cover costs per this order and Glovo promised to return back only 68 pln… It’s robbery. Worst service I ever have tried. 6 customer support specialists chatted with me and 0 help

Приложение хорошее, сервис отвратный. Решил воспользоваться новооткрытым в Минске глово, сделал заказ, опоздание курьера минут на 40, еда видимо эти 40 минут стояла и ждала его, потому что была холодная и несъедобная(мак), заказ привезли неполный, хотя оплачен был полностью, от потраченной суммы вернули 1/5ю, непригодность еды никак не возместили. Никому не советую!

Couldn’t order! Buttons do not work. Awful experience - tried several times, simply button finish order does not work!!! I deleted the app, and registered again and it just do not pass the order button :(((

Want to ruin dinner - download glove. Worst app ever

Translate feature. After the recent update, translate feature was removed which makes it impossible to make orders in some locations

The worst service. Why after I’ve selected all products I need - you show me “sorry, store is no longer available”? I lost 30 minutes to do the purchase and than I receive this alert?! How on Earth you received status of good app?

Недоставленный заказ без возврата. Курьер не принес заказ, отметил что он его вручил. На телефон не звонил. Я написал в поддержку что бы разобрались, мне сказали что курьер стучал мне в дверь но этого не произошло. Спорт общался грубо и надменно, якобы я пытаюсь их обмануть. Возврат не сделали. На мое предложение показать записи с камер окончили диалог.

Unusable UI. After app update can’t open profile and see my current order. Very bad testing

Regular problems with payments. Pay for the order by card, app takes money, but right after the delivery they return money back and I have a debt and there is no online support in the app to solve this issue

Good, fast, easy, but.... Guys, do smth with images! I cannot close it if open some in fullscreen! It forces me to reopen the app. 😒

In controversial situations, they prefer to behave like scammers.. A bunch of scammers. The order was canceled twice because the full delivery address was missing. Although my account has all the details that can be easily viewed. They agreed to return the money only after he said that I was calling the police.

Pice of crap. With the last update they removed translate option That makes impossible to make an order without doing a screenshot and translate by your own 👎🏻

Awful, prime does not work. Ordering weight products are broken: it adds kg in unclear way and from 1 kg if it is less than 1 you will pay incredibly high fee (~6 lari). If an order is changed in a shop and some items are deleted, the money for delivery will be withdrawn even though you have prime subscription. Terrible application.

Poor attitude towards foreigners.. One gets the feeling that this company is owned by racists who are doing everything to prevent foreigners from using their application.

App is broken. Shows only 3 restaurants that deliver the orders themselves.. I cancelled my subscription

Списывают деньги и не доставляют заказ. Заказывал в приложении доставку еды. При попытке оплаты выдавало ошибку 2 раза. В итоге заказ не смог оформить. Но по итогу деньги списали 2 раза. Возможности обратиться в поддержку нет. Крайне не советую это приложение.

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Many problems. The app contains many redundant animations so I need to wait until they finish. It selects “current location” every time, but my actual location is different and it’s already entered into the app. So I always need to open a location selection screen, wait until all the buggy animations finish, select the “Food” option, wait until other slow animations finish, ….. So much time to spend for ordering some food. It’s faster to use other apps and services, because they remember the last entered location (address) and they don’t show me slow and redundant animations. My device is iphone 11.

Worst ever application and support. In case when delivery man loosing and order is absent more than 2 hour, you should wait until this dog delivered this order, you cannot cancel it and refund a money. And Glovo is not carrying that you have another plans and already wait for order more than half of day —you should wait ( 3 hour for coffee delivery wothout permission for cancel) what support do at this time? Nothing! Says only “need wait” ! Guys it is your problem that you cannot manage your deliveries. You have estimations when order created, we agreed with this, any other re-plans —your problem! Not fully recommend to use this !

Tips prior to the order? - not good. I’d like to post a good review, since Glovo really helps when you’re working remotely, most of the times the delivery is fast and app works correctly. The only thing which makes me upset is that I’m asked to include tips before I submit an order. This breaks the whole concept - I generally like to give tips to couriers, as these people deserve a compensation for a great service. But how can I build any opinion of the service if I don’t know which courier will be assigned to deliver my order? I’d kindly propose a small improvement - after client receives an order - there should be a feedback popup where I can set a rating for courier and add tips. This is how its done in a taxi order apps, very convenient and allows clients to add tips after they see that order was delivered in time and carefully, even if a client doesn’t have cash to do it directly. I would really appreciate if this could be considered as a feature request, thank you for an app and service!

Nice app. I’ve read a few bad reviews here and not sure why. Totally understand that the service itself is a problem in Ukraine so lots of stuff can influence the work. But it’s really not that bad, I order something twice a month and am pretty happy with the results (fingers crossed it will stay the same). What irritates me and I think it’s easier to fix (not sure if needed) is that the app goes to “Other” category in the App Library on iOS. Though, it’s obviously “Shopping & Food” 😂 I really don’t like it hanging alone so if you have time and opportunity, please, take a look. Maybe I’m not the only one who cares about such details.

Additional payment for “bad weather conditions”. Glovo was a great app in the beginning- quick delivery, “Glovo Prime” (that is actually not available now) and other positive issues but now it’s a mess. You have to pay additionally the same delivery price for “bad weather conditions” even if it’s not a truth! I had a lot to wait for delivery, sometimes my orders were canceled and messed and you didn’t apologize even. Disappointed

App charged us twice for one order, Glovo doesn’t admit the issue. lost 60 euro after during payment for one order and long waiting screen(and fee error states), we got charged twice and got two orders. how can you pay TWO times for ONE order? Support is helpless and blindly rejects refund saying it’s not their problem, saying we order twice. This is absolute nonsense because to order twice you need to either add items second time which we didn’t or click some order again which we also didn’t do. IT’s your PROBLEM that you allow your buggy app to steal money from your clients. We also didn’t check the order on arrival because delivery man leaves very fast and we got to start eating only few hours later. Can’t really be happy for getting amount food I can’t eat, spending 120 eur for dinner for two.

This app will take all your money!. Today I ordered food to the hotel and it appeared the hotel has 2 locations in different cities in Spain. I tried many times to choose the right location but I kept being in old location. I didn’t understand that because it was saying just - hotel Avenida and I ordered to wrong location! I noticed it already when courier picked up the order because now I saw the map! Why all normal apps have before order and Glovo doesn’t have? And I tried so many times to change location and I kept just having error - this restaurant closed. Will never use this app again!

Worst app I ever used by far. I was able to make order only from third time, first time on order conformation page when I was pressing continue button nothings was happening, had to close app and open it again (and of course all my cart got deleted), on second and third try the page with good selection just wasn’t scrolling. Finally after three restarts I was able to make an order, but the place which I chose to make an order from had a more than an hour delay and this app didn’t show my this information. Also application lags on home page like I never seen something lags before. Only good part is customer support

Broken UI frustrates hungry customers. I recently tried ordering food using this app, and unfortunately, my experience was extremely frustrating. There were several occasions where I could not proceed with my order because the loader was not moving after displaying the listed items for the order. The process was poorly designed and made no sense. To make matters worse, there was no option to reach the support team for help at this stage of the order. I had to create another order to work around this issue, which wasted a lot of my time. What's even worse is that there's no guarantee that this problem won't happen again. This was definitely the worst customer experience I've had, and it's not acceptable to waste a hungry customer's time with such a broken and buggy app. I cannot recommend this app in its current state, and I urge the developers to take urgent steps to fix the user interface and make it more user-friendly.

Multiple stops. Please do something about the fact that your app doesn't display situations where the courier has multiple orders at the same time. I've been waiting for a courier for about an hour, even though the app kept saying he'd be here in 7-13 minutes. I understand that there can be overload and that couriers are having a hard time. But it would have been convenient to see it in the app instead of pestering your support (which is also overloaded at this point) and the tired courier with questions. I truly feel sorry for my courier, who had three orders before me, and the support team, who I started pestering 40 minutes later when my courier was moving in the wrong direction. This wouldn't have happened and you would have saved your company resources if the app had displayed that the courier had multiple stops in front of me.

The service is good, the app is full of bugs.. Guys, you really need to fix the bugs until the next release. 1. If i use the app for more than 1 minute, my device becomes hot and starts glitching. I don’t know how many memory leaks it should be in the app to make it behave like this. 2. If i make 2 orders at the same time, once 1st order is delivered, second sometimes disappears. 3. If i set “thumb down” to the restaurant, then “contact support” screen appears every time i open the app until i make next order.

Awesome, but.... Service is great, I enjoy using Glovo, it's simple and convenient, but there is one thing that can be improved. Sometimes I need to give some additional information, but it is not possible because there is no comment section before placing an order. Also restaurants ignore the "I don't need cutlery" switch and always give me unnecessary additions to my order, that unfortunately end up in the trash. I want to explicitly write in the comments that I only need my food and nothing else.

Overrated and overpriced McDonald's delivery app. We are using it mostly for McDonald's delivery. The great minus is that the service sets strange additional fees, especially for Mc, like 5% of total order and there is no sign of it in the apps until you are about to pay. And fee for what? Their service is really poor: the deliverymen are late, food is delivered in a bad condition, support is sarcastic and sometimes rude. The support in the app is not always helps you in solving the problem. In the cases of high demand they make a deliveryman take several orders in the "same" direction. And you pay full price, you may not even know, why the carrier is moving not in your direction and why he's late. The app is not showing that and does not notify you! The restaurants and cafes may appear or disappear suddenly. You may make and order and only in the payment stage, the app may show you that the place is no longer available/provides services.

Pay and stay hungry. I made an order, paid, waiting time ended, I waited some more, but the courier was standing in the same place, and the waiting time began to increase, I called the courier and he said that it would be in as much time as I had already waited, because my order second and he can’t find the first one, so he can’t delivery my, I suggest to him that I come for my order by my self to him, but he said that no such optional to give me my order, so he go back to return the first one and than will back to me, it did not suit me and he suggested to me just cancel my order, which I did! However, no one returned the money for the order, in support just says, oh he have two orders, but I think it not my problem ... I paid for nothing!

100% profit( Glovo charges you 100% if you cancel your order). Ordered today the second time in my life the food with Glovo. I had another delivery with Bolt Food before this day, but they were delivering my food very long and I asked them to cancel my delivery. That’s why I decided to order something with Glovo. But after I ordered with Glovo, I had the call from Bolt delivery which brought the food which I ordered. So after two minutes I decided to cancel Glovo, and I found out that these guys take 100% of fees for a cancellation. They took 100% for a food which I didn’t receive and 100% for delivery. An interesting thing that my food somebody else can eat, as I canceled my order almost immediately. So for Glovo or for McDonalds which I ordered it’s a good thing as one or another service has 100% of profit from my ordering. I’ve never faced with such bad policy in the delivery service. I can understand if they take 10-20% of fees for the cancellation. But not 100% as courier didn’t waste any petrol on coming to my house and no food was eaten. I strongly don’t recommend this service as the policy in this company is very poor.

The worst food delivery app in the world. The worst food delivery app in the world. Recently, I’ve had several incidents with deliveries through Glovo. Here’s the latest one. I placed an order. Due to an emergency closure, the establishment wasn’t operating. However, the order status was changed to ‘ready’. The courier arrived at the closed establishment and asked me to cancel the order since it wasn’t clear how long it would remain closed. Free cancellation was no longer possible. After 15 minutes, I decided to cancel the order. The cancellation fee wasn’t significant. But after canceling the order, the full amount was deducted from my account. After contacting support, it turned out that despite the closure, the establishment had already started preparing the order, without informing me, and charged me the full amount. Support couldn’t resolve the issue with the app’s incorrect functioning and communication. They also suggested I pay extra for a separate Glovo Express delivery… What a wonderful service…

Terrible customer service and slow delivery. It’s been my 5th time ordering from Glovo now, and each time the experience just keeps “getting better”. When you ask a question, for ex.: “When is my order going to be ready”, the support agent just pretends like he didn’t see it. And when I wrote it again (the same message), he vanished for 10 minutes. I understand it can take time to check, but it shouldn’t be that long. Same goes for the delivery, the price is great but get ready to wait, because the 1 hour waiting time will be the absolute minimum.

thieves. glovo, Romania, Constanta - thieves. I have prime delivery and large order amounts, without additional fees. I tip the courier in cash, not additional amounts to the order. Back in the fall, if the store did not have the products from the order, they were removed and the money for this product was returned to the card. But for more than a month this has not happened and the money for undelivered goods is simply stolen. In support, you can note that not all goods have been delivered, but you can not contact support and support simply ignores, it is noted that the complaint is in progress and that's it. There is evidence that Glovo are thieves! Money was debited from the card, the amount on the check is less. It is proven which products are not on the list. and Glovo did not return the money. They just stole.

Degradation of service. 1. Glovo Prime has unclear points: During first month of using Glovo Prime I have free delivery for the most part of orders. After payment for second month, I have to pay for delivery of the same orders, because restaurants too far. 2. There is no possibility to rate Glovo as service after delivery: When courier and restaurant was good, I’ve wait 2 hours for courier assignee. In such case it will be better to not have possibility to create order. 3. Sometimes it is possible to create order when restaurant not working: After creation of order, I have to decline last one and pay for courier assignee, even if courier was not assigned. It should not happen, because courier can’t deliver ordered goods. 4. Glovo app does not have push notifications about status changes of created order. It is not user friendly to check in app what is the current status of order. 5. GPS tracker works not properly: In one moment courier shown in the map in 3 km. away, after 30 sec. left, courier already near my house.

Always trying to fool the client. 1. Time of delivery. Always changing the time just cause they can. Couriers sometimes just stand and smoke instead of being working while you are waiting for the delivery of your lunch. 2. Prices. Bad weather conditions = no rain, sun’s shining but there are few drops of water on the ground so the courier will have wet soles, pay more. Another example - you’ve ordered food for the sum that is lower than GLOVO EXPECTED, so you need to pay them more money just for fun. Come on, you’ve already included your tax in the price of the food! 3. Double converting. 4. Couriers driving like daredevils and as a result they create lots of traffic accidents.

Worst service ever. I ordered food from chin Chin The app changed the time for delivery five times I spoke to support I waited more than an hour and 40 min for food And after two hours they canceled the order on me. I was late for my meeting. And after all a girl calls me and tells me she’s gonna give me a bonus of 30 grivna becouse they f😫😫😫up my order which is converts to 1 us dollar and few cents. 2 words remove app followed by another one delete. ✅ I see all responds from bevelopers. Please send some somewhere to some emails. Basically you want to drive us more crazy instead of calling the number which is registered in the app and solve the problems you want us to work more no thank you I already deleted the app and making sure all my friends and family will do the same

Repeatedly unreliable delivery in Kyiv. I’ve had multiple issues with Glovo in Kyiv, and this latest experience was the last straw. The app stated that delivery would take up to 45 minutes, but after waiting an hour and a half, no courier had even been assigned. I kept waiting, hoping it would be resolved, but it never was. I had to cancel the order myself in the end. While I did get a refund, the amount of time wasted and the lack of proper communication is unacceptable — especially considering this is not the first time it’s happened. For an international company operating in Europe, I expected better reliability and service. I hope Glovo improves its logistics and transparency, at least in Kyiv, because right now, it’s just disappointing.

No respect for loyal customers. I was waiting for delivery for THREE hours with Salateira who did not arrive (Although 7 minutes walk to the office. The support team did their best to hang noodles during this time, for example, problems with the courier transport, changing the courier, lack of couriers. But the most wonderful thing is that my friends ordered with Salateira much later and they were brought to them as expected in about 30 minutes. And to their office 30 minutes. go. The fact that I used to close my eyes that the delivery people are rude, don’t want to go up to the floor of my house and deliver badly (spilled cola, burgers crushed, noodles in the boxes crushed), I’m tired of enduring such an attitude. If you could put a negative rating, then I would put. This service is NOT PLACE in delivery in Kiev, let your competitors have PR (Rocket, Uberu, and so on). And finally. Learn about the delivery of Dima Borisov. They write that delivery is about 40 minutes, and then brought on time or 10-20 minutes earlier, although they are being transported from another part of the city. And so you left the client hungry ...

Fraud and poor customer service. I was hoping to order a food for my pregnant wife, as she didn’t know what she wanted to eat. I believe this the common story. But what I got was frustrating. I gave clear instructions where to go, took picture and sent it to us. We would choose the meal and order it. However courier read our response and simply canceled our order. I was fined on the top of this for “absence of answer”. And of course I can’t prove my message were read as there’s no access to previous chats. Bravo! Best service and features I could ever imagine! Just stay out of this app if you want to have good delivery and service.

Treats customers like a garbage. The idea of such service is very cool. But implementation and attitude towards the clients is awful. First of all, I ordered a dish and paid with credit card. But that position was absent and the courier bought me cheaper one. When I asked about the rest of money, he assured me that Glovo would refund every cent to me. I was tricked. In addition I poisoned with that food. I contacted support 3 times. I told them about poisoning, about courier’s lie, But I was ignored. Don’t recommend to use that service.

Negative experience. I ordered 2 items,than paying for all available items, I paid the full amount for two items, for which funds were withdrawn in full! Then I go to see what stage it is at and I see that one position has been canceled for me and I didn't even get a notification about it and I can’t to change it to something else, it is impossible. But I don't need 1item, one person will eat and the other will watch or what? Why not report and ask how to change? Why is this position available for selection if it is not? And why do I have to pay twice for delivery because I had to reorder at another place food for another person. And what is written in the application that the funds were not debited for another item is not true, the debit was for two items and the funds were not returned. In the end, I paid for two items but received one. And spent the second time on shipping to order something instead of what was not delivered, and had to wait for another order.

Tips for couriers. Dear guys I love your app, but it’s not fully clear for me why I should decide if I want to leave some tips BEFORE I get my order delivered. I’d like to leave some tips, but only when I have my food and I’m sure the courier did everything fine. Unfortunately, I had some accidents when courier passed my food to some other person and I didn’t get it. Just a recommendation: better move an option “leave tips” after the delivery is completed instead of keeping it on the stage of confirming the order.

Inconvenient app. I don’t like this app. First, it doesn’t show information about what time I made an order. Second, we made and paid an order, and than the app informed us, that delivery wii be done by the restaurant and we wouldn’t be able to track it! I think, this notification I had to receive BERORE I pay and order, but not after. The third, and the most RIDICULOUS part: I have to leave tips BEFORE I receive an order! But not after. Excuse me, but I’m a customer, not an invest foundation. How can I be sure that the currier will do the delivery properly? Give an opportunity to leave the tips after receiving an order. The app is definitely not user friendly.

Tips post factum. I really do like the app, but can you please change the way I can leave tips to a courier using any other payment methods than cash. Currently the only option I observe is to enter the amount of my tips while I’m creating an order. Sometimes I leave some tips, but the courier is awful and vice versa. So I was wondering maybe you could implement a functionality to leave my tips after the order has been collected, so that there was a way to give a proper reward for each courier.

Very bad delivery area in Zaporizhya. Overall the app is ok and service works in general. All the general issues that I have faced in past were fixed. All but one - coverage area in case of Zaporizhya city. And this problem is simly huge, considering the situation with COVID-19. To put it simple - delivery area covers only city center while ablosute most of the population live outskirt in so called "bedroom" communities. Since people should stay at home due to quarantine - app is mostly useless for the most part of city population who are "locked out" of delivery. I think that extending the delivery area would be a huge deal and would greatly help with self containment concept. Truly hoping that it would be possible to implement such adjustments soon.

App itself is fine, but the service is total garbage. Using it only because of McDonald’s. Shame McDonald’s doesn’t have other delivery options(including it’s own delivery) apart from Glovo. So, my main complains: - Stores may appear only for small periods of times, randomly. And you’re not able even see its menu neither you’re not able to search it! Other delivery services at least show stores in search and let you know the reason of unavailability. - If you’re too hungry and you want to be fooled for and hour or more and then your order gets cancelled out of blue? Congratulations - you came right to Glovo. It’s perfectly fine when the status of your food gets updated even to “Ready to be picked by courier”, you can see the photo of courier attached, and then after an hour of standby your order is getting cancelled. Well, if it’s fine , you think, decent delivery services provide you with delivery discounts as per apology. But you won’t get a thing from Glovo apart from email or popup telling they’re sorry. I’m already using other service for other stores and I really wish that McDonald’s can move away from you to other delivery service. Upd: thank you Bolt food for bringing McDonald’s, bye-bye Glovo

No respect to Glovo management. If you’re launch your business in particular country I think you suppose to make sure that it has a proper management. This is exactly what Glovo team don’t do. Seems that they just don’t care at all about the customers service and the company reputation. Not sure about other regions, but Glovo in EU is some kind of a joke. And as I can see on your review page, you don’t even care about the feedback. No support. No apologies. What a literal garbage management. Why to put customer support chat in you app, if every my or my friends’ or relatives request just being ignored? Why you don’t manage the high load but keep the ability to make an order if it’s physically impossible to deliver at the current date/time? To fool your customers? If hate from the audience is all you want, you got it real straight.

Great idea, poor performance. Apparently, the Glovo in Kyiv, Ukraine, has some issues to fix. Having ordered a salad, I waited for 40 minutes for a courier to be assigned to take care of my order (not entirely sure how this works inside the company, obviously more clarity is needed). I messaged the support asking them to cancel the order as I didn’t have time to wait for much longer. Suddenly, a courier was assigned to my order, and the support replied that they couldn’t cancel it without my paying the full price at this stage, as it was already being prepared. The courier contacted me and told me that it would take another 20-30 minutes as he was just on his way to the restaurant. I ended up cancelling anyway as I had to leave the house, and now I owe money (the full price of the order that I never received) to Glovo. Absolutely ridiculous. There should be a better tracker of the order status and time limits on the waiting. Otherwise, cancellation should be free anytime. Needless to say, the support services should improve. I contacted them to cancel my order - not to have a courier assigned to pick it up. Cancellation policies should vary depending on the stage when an order is being cancelled...for insistance, free cancellation, cancellation fee, full price.

You pay tips before the order. That’s the only reason I was issuing other apps to order food, and now since there is no Rocket I am almost forced to use Glovo, and the fact that if you want to pay tips you can do it ONLY before the app even finds you the designated currier. That is so stupid and doesn’t make any common sense at all. So many times I still decided to try my luck and pay the tips and then the currier turned out to be rude, not even say hello or goodbye. I remember more than a year ago I complained about this and the answer I got was: “oh if you want to recall your tip just contact the customer support” Really?? Isn’t it stupid and utterly illogical?!

Why should I pay tips for the bad service?. 1. I have to decide whether I will pay tips to a courier or not before I experienced the service. It’s ridiculous, I have no ability to predict what level of service will provide a delivery guy. So why should I pay tips for the bad service? Or why the courier should left with no well-deserved tips? It’s weird. Please move the tips selection to the end of the flow, like e.g. Uklon does. P.S. I’ve just found a 2-years old comment with the same question. Now I see whether you consider feedbacks. It’s sad. 2. The app consumes way much of energy. I’ve begun to make an order with 90% of battery and finished with 60%. And it is not a one-time experience, it always goes in that way. [iPhone X]

Client isn’t a value for Glovo. I’ve placed my first order with Glovo and during the order had only “pay with cash option”. Though I have cash, I wanted to pay with a card. Once I’ve submitted the order (to not start whole ordering process from scratch), I’ve chosen the “change payment method” in order options. This redirected me to a chat where support representative noted that I can add a payment method using menu (not accessible when you’ve already chosen something to order, unless you cancel that all). I’ve asked to change that manually, they refused. I asked to cancel the order so I can place a new, correct one, they refused. All described happened a minute after my order, so this shouldn’t be a problem, still, they decided to make it that strict for me, as a new customer. Additionally, they warned me about the fine / penalty that will be applied to my new account if I’ll decide not to receive the order. No one tried to contact me and resolve this, seems that they have enough clients to behave like that. What a service, bravo Glovo, you got my 1/5 rating. 👎🏻

Price generation. Today faced with nice behaviour, when Glovo decided to take additional money in 2 days after order was made. Without any notification and email, just made refund for old transaction and then make new one for bitter price, if I didn’t check my bank, I even didn’t know about it, and this transaction were made at night…. When I wrote to support, they said me “Sorry, sometimes system make some changes to price generation after order was released”, nice response, right? You paid money for service, then in 2 days they decide to increase service price, and they take additional money….. And this despite the fact that prices for items in Glovo are always inflated compared to prices in the establishment itself

I highly not recommend using this service.. I ordered pizza in one place and after about 1 hour I received a notification that my order was canceled and no one called or wrote to me (in the application it says external delivery and I can’t contact the courier and I don’t see the status of the order) the operator offered me a refund and completely entered my position but I still remained hungry, I order pizza again only in another place, too after more than an hour, I just receive a notification that the order was delivered successfully, but again I sit without food and no one contacts me by phone or by chat (again, external delivery and I can’t do anything, I don’t see where the courier is or at all Call him) then I write to the support service, and they say they will not do anything with your order, we have recently returned the funds to you and close the chat forcibly

Great service, but had bad experience. The worst thing is that I don’t know who is to blame - the app, the restaurant or the courier. The estimated time for the delivery was 45 minutes. But I’ve been seeing the preparing status for more than an hour. The courier didn’t replay, the status was stuck and the support was quite unhelpful. Only when I said that I just want my money back, suddenly the courier changed and I got my order in about 10 minutes. In total I received my order in 2 hours from a restaurant that is 10 minutes away, with poor traffic on the streets. Would be nice if the delay could be notified to users in some way. It’s a really bad experience to not understand what is going on. And would be nice if the support guys are somehow more helpful instead of “The courier changed” and you this change in 10 minutes after pressing harder on the support.

Do not use it in Ukraine. Updated review. They changed prime minimum limit from 150 to 200 without letting users know that maybe they do not want to continue prime like my case I mostly order less than 200 uah. It is extremely cheap behavior. Also today courier could not find the 40 store building and the door of it. And made me wait 30 min extra then cancel the order like nothing happened. Conclusion I cancelled subscription, delete the app. Companies like McDonalds should not work with such a low quality applications because in the end it damages their reputation as well. Especially in Ukraine as a foreigner do not recommend the app at all.

No support. When I was hungry and waiting for my order more than hour and half, I was so glad it finally arrived that even didn’t check it. There were two coffee missing. I was trying to contact the currier but it is not possible. Then I submit refund request for two coffees, and then I figured out that the food was also different from what I ordered, AND I am UNABLE to submit on other request that I received a totally different food than I’ve ordered. And no chat with support or a telephone number to call This made my day, since I am hungry and was waiting for my delivery more then one hour and half, and you bring me products that I do not eat. And no way to refund or contact support. I am deleting this application and will never use again. Oh, and there is also one cool feature, when you where selecting food, want to make an order, but the cafe is no longer available in the list

Cancelled order. I waited for an hour, the app showed that the courier was picking up the order and than I received notification that restorable was closed and order was cancelled! in the support service they said that there was probably a problem with the light in the restaurant, but I don’t understand why it was an hour to write that the order was being prepared! if they immediately wrote that the restaurant didn’t confirm the order, then I would have ordered somewhere else, otherwise I was left without food and it’s too late to make another order!

Owful app. 5 minutes for registration, 30 minutes to find exact restaurant which you whant (not one which is promoted in your area) and to make an order, and after that they just block your account “because of security reasons” and you start writing them and they ask for copy of card, ok, than they whant your passport but if I don’t have it with me right here right now what i have to do? I spent almost 2 hours trying to make a order, contacting some dumb staff and managers and i got nothing. when i understood that I will not receive my order newer I called straight to the restaurant made an order by phone, and in 40-50 minutes I received my order)) Using this app only for reading menu of interested restaurant)) Go duck yourself guys.

Completely unhelpful support. Courier cancel order. In Glovo it’s means that courier “was trying to reach you” and didn’t get any response from client. So in this case you will never get your order and money back that’s what support tell me in the chat. Then was very very long discussion, tries to forward dialog to e-mail, explaining that courier can leave the order at the reception, explaining that after call courier didn’t wait even 3 minutes. Well all things that don’t want to do when you hungry. And only after that support begin to offer some solutions, not just telling that “order is cancel and we can’t do anything about it🤖” Please order from Bolt Food, Uber eats and other platform that give you fast and relate help.

Poor customer experience. It happened a couple of times - order not delivered, although the app says it is. Then I have to go to support to get a refund, which takes up to 10 days to arrive in my account. I’m out of food and money, and I have to follow up with support instead. Glovo should vet their restaurants better, this quality of service is really disappointing and does nothing for customer retention. I don’t want to use this app any more. With so many alternatives on the market this is just pitiful.

Tech support is not oriented on customers. When I was placing an order, I indicated the exact delivery address. at the same time, as it turned out later, the point on the map was set two blocks further. technical support in correspondence began to assure me that this was my mistake and responsibility, so they would write off the full cost of the order from me. while on the phone they told me it was an application error. please sort out this mess in your tech support. conditions on which technical support relies and which cannot be found in the public domain, look fraudulent

The worst delivery service. I've made an order, waited for 20 min, then 30, then they started to change the estimated time. Then more than 1 hour passed and the app just stopped working. I've tried to contact glovo support somehow, but it seems to be impossible, as they have online chat only inside the app which is not working. I've called the restaurant where I made he order, they told me that my order was ready a long time ago, but no currier came to pick it up. For this moment, around 2 hours passed from the moment I've made the order, the app still is not working, my money gone and I'm still hungry. Terrible service! I've asked for a refund and no way I'll use this app again.

Worst Payment Support ever!!!!!. The payment support in glovo is absolutely terrible! I have been waiting for the resolution of my case for more than 3 days already without any responce! Basically what happened is that their employee messed up the payment and cancelled my original payment instead of giving me a voucher as promised for the order which arrived in terrible condition. After that Glovo tried to charge me the full amount even though i made a payment under promotions firstly and it was significantly less. Now they applied a debt to my account and i did not get any of my vouchers. I have been a prime subscriber for more than a 2 years and now i will be cutting any connections as they are doing absolute fraud activity which i will also report to ViSa/mastercard providers to mark this business as fraudulent

Terrible app and service. It was my last time using it. App doesn’t work properly, places to order food from often disappear all the sudden, it adds “bad weather surges” but the sky is clear and there’s even no wind. Waiting for the order takes far more than what the app initially states. Couriers can be clueless or don’t speak the language of the country they work in. One waited in front of my door for 10 minutes because he couldn’t find the money I left that were right in front of him, with clear written messages in the app that went with my order about where I have left the money. Talking with him on phone didn’t help because he doesn’t speak the local language. He also spent 40 minutes at his pick up order location, which is a small shop with precooked food. He only left when I called him multiple times. Promocode compensation for late order is the same as the “bad weather surges”, and it disappeared the same day it was given. App support doesn’t work

You will be left hungry and irritated. I waited more than an hour for my delivery and it said that the courier was almost picking it up, but then it was canceled because "the restaurant is closed." What? Ok, I entered the app again and it suggested the same restaurant as open and ready to make my order. What? Then I contacted support (also, it’s pretty hard to find real support and not a prepared FAQ) and they told me that there was a misunderstanding with the restaurant and thanks to my ticket, they will prevent it in the future. Someone will eat properly because of me, nice. And when I tried to ask about nearby restaurants where I could order and get food as fast as possible, they just canceled my dialog with support. So now I am hungry and angry. I don't contact support for your apology, I contact it for help and resolution, thanks.

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Худший UX. Если я делаю заказ и чего то нет в наличии, то вы пишете: «Некоторые из указанных вами настроек недействительны». Что простите? У меня корзина на 10-20 позиций, как я должен понять чего именно нет? Одна звезда, потому что сейчас можно только методом перебора товаров понять чего нет. При этом каждый раз надо инициировать оплату, чтобы это узнать. Сделайте нормальный экран с отсутствующими товарами, чтобы ваш пользователь не мучился и не уходил в соседнее приложение.

Очень плохо.. Ресторан задерживает заказ, курьер его даже ещё не получил, отменить заказ нельзя, деньги все-равно спишут. Хотя даже по правилам любой платежной системы, если услуга не оказана или товар не получен, то деньги должны быть возвращены, но только не в Глово, у них свои представления. Заказал и сиди жди, отменить заказ и оставить отзыв невозможно. Единица за такое отношение к своим пользователям.

Отвратительно. Поддержка не решает никакие вопросы Фото не соответствует тому, что доставляют, курьеры могут опоздать на час и приехать без сдачи.

Плохое приложение. Год назад писал в поддержку, чтоб ввели возможность редактировать комментарии к заказу. Не владею языками, не могу объяснить курьеру, который заблудился в лесу из трех деревьев. Написано куда заходить, как выглядит подъезд, все коды и пароли, нет каждый раз находится курьер, который что-то не понимает! Зачем то заезжают в арку, хотя про нее ничего не написано. Дом 14-ти этажный, квартира 27, на этаже по 6 квартир, неужели все так плохо с математикой? В приложении нет возможности написать комментарий, не сделав заказ! Платный сервис, а клиентов не слышите!

самое худшее приложение!!!. ужасная работа, вечная проблема с курьерами! Все заказы были отменены из-за отсутствия курьера, очень долгая ожидаемость, пока дождешься их, заведение уже закрывается! Wolt намного лучше!

Удалить и забыть. Я понимаю когда можно один раз накосячить, но когда постоянно это уже закономерность ! Ни кто ни за что не отвечает ! Ужасная компания и дебильное приложение !

Translation function disappeared. Translation function disappeared, which makes making orders extremely difficult. Pls bring translation back

Glovo. Почему исчез перевод???? Сделайте уже с этим что-нибудь!

Fix search inside marketr/restaurant. Hello, I'm writing u to ask development team fix search inside market/ restaurant iOS 16.7.2, but I know it doesn't work on 17

Terrible service. first order and half of the items were not delivered. I wrote to support, and in response I just apologize that this happened, but we will not return money for missing positions. seriously ? terrible service, I will never use them again

You can’t cancel subscription through the app easily. You have to contact their customer support team to cancel the premium subscription, it’s a dark pattern. And the window with their customer support doesn’t even work.

Самый неудобный сервис по доставке еды. Постоянно слетает адрес и нужно вводить новый при каждом заказе. Не удобно , что чаевые можно оставить только 5 или 10 % , причем в некоторых заведениях, когда выбираешь размер чаевых например 5% , расчет происходит неправильно в 1,5 -2 раза больше , чем 5% от суммы заказа. Это ужасно не удобно, потому что чаевые приходится искать наличными.

Мошенничество. Списали деньги за полный заказ, прислали электронный чек, привезли только часть заказа, даже в привезённом чеке только часть заказа. Возвращать деньги не собираются… служба поддержки отвечает раз в сутки и общается как с дебилом, мол извините, мы вас понимаем, но деньги не вернём. Прокуратура по вам плачет

Убрали поддержку фашистов, но сервис все равно дрисня. Да, убрали желто-синих из меню! Но вы запятнаны! Вы спонсоры убийц и фашистов!

Не понятно как работает. Интерфейс не дружелюбный, не понял как делать заказ, все тормозит и плохо работает

Poor attitude towards customers problems. Everything was good until recently. I made an order at a sushi restaurant and noticed that system added second set of sushi to my order which I did not need. I immediately called the restaurant because the app did not allow me to contact customer service instead and automatic pop up message with the restaurant number showed. At the restaurant they told me they can’t do much about it and that I have to contact the app. It took me several minutes to find a way to contact customer service only to be told that they cannot modify my order because it was already picked up by the courrier. Well, fair but I shouldn’t be spending ages finding a way to contact customer rep because system constantly tells me to contact restaurant which I already did. Time was lost and nothing was done to help my situation. I feel my like a ball being pushed from one place to another and nobody cared. I will not be using this app anymore.

Доставка постоянно задерживается. Очень очень часто доставка задерживается, что в Бишкеке, что в Алмате. Время сперва показывается одно, а потом оно сдвигается, затем ещё раз сдвигается, затем ещё и ещё. Так сколько угодно раз. На мой вопрос в поддержку, когда доставят заказ, отвечают, чтобы я смотрел время в приложении. Ничего больше они не могут ответить. То есть мой заказ могут доставить через 10 минут тли через 4 часа, никто не знает. Афигенная служба доставки.

Некачественная доставка. Сделал первый заказ. В заказе был кофе. Кофе при доставке разлили, все остальное в заказе им залили. Обратился в поддержку, приложил фото. Ответ просто великолепный: Мы искренне сожалеем о ситуации, в которой Вы оказались, но в этот раз, к сожалению, не сможем выплатить Вам компенсацию, так как система зафиксировала Ваш аккаунт в подозрительной активности. Заверяем, что мы неустанно работаем с целью предоставлять более качественный сервис. Мы очень ценим и дорожим нашими клиентами. Ваш отзыв не останется проигнорированным, мы сделаем все возможное, чтобы такого больше не повторилось Спасибо за понимание!

Салам Бро. Все быстро классно

Воры. Заказываем продукты из супермаркета, приносят не полный заказ и не возвращают деньги. Поддержка тоже молчит. Хороший бизнес они придумали!

Не возвращают деньги. По ошибке заказал не то что было нужно. В итоге не возвращают средства и вводят в заблуждения. Операторы никак не помогают в решении данной проблемы. Прошло 10 дней

Good, but need improve. Good app, but doesn't allow to tip courier after delivery. Please fix

Списывают деньги без разрешения. Только что сделал заказ в Белграде. По всему городу висят плакаты с промокодом в макдональдсе на скидку до 30%. По факту минимальный заказ на 900, а скидка фиксированная 300. Даже , если корзина на 3000. Но суть проблемы в том, что промокод не был применен , но узнал я об этом только из смс от банка. Перед нажатием кнопки оплатить (я тем самым соглашаюсь с публичной офертой) была указана сумма с учетом промокода , фактически с карты была списана полная сумма. При обращении в чат, ответили, что аккаунт старый и поэтому промокод применен не был. Написал ответ, но перед тем, как успел отправить , оператор просто закрыл чат. Буду писать в банк на оспаривание расходной операции. Карта высокого класса и просмотрим , как скажется чарджбэк на этой шарашкиной конторе. Слава Украине 🇺🇦

Отзыв. Глово не может списать деньги из за технических проблем. За сегодня пытался сделать более 5 заказов, получаю сообщение от банка, что списание произошло, получаю уведомление из приложения банка, что списание произошло, в глово вижу, что оплата не прошла. По итогу, ни одного заказа сделать за сегодня не получилось, ни из аптеки, ни из ресторана, зато благодаря вам, банк с меня успешно списал более 5000 сомов. Неизвестно, когда и сколько вернется. Лучшие. Если не учитывать эту историю, оценка 5 из 5, но имеем то, что имеем 😡

Обман. Компания делает автоматическую подписку, после чего в один прекрасный момент у вас списываются деньги. Так что будьте внимательны. Даже если вы не пользуетесь сервисом и он у вас просто скачан.

Ужасный сервис. Ждал час, нет связи с курьером. Лучше попробуйте что-то другое, этот сервис даже не может время заказа написать нормально, переносит на 5 минут

Первый же заказ неудачный. Впервые пользуюсь приложением и удивило, что нет корзины. Кроме этого, адрес определяется неверно: ввожу свой адрес, а на карте он почему-то совсем в другом месте. Из-за этого получаю несколько всплывающих окон, что я якобы нахожусь не по тому адресу, а где-то далеко. Соответственно стоимость и время доставки рассчитываются наверно. И курьер едет не по фактическому адресу, который я ввёл в приложении текстом, а на этот неправильный на карте.

Отзыв. 1)Постоянно рестораны есть в приложения то их нет (на пример Oasis то он и его нет) 2)В кфс есть комбо то их нет! 3)И на по следок от вашей prime толку нет только 20-40 процент рестораны есть с галочкой prime.

СПб. Когда уже в СПб появитесь?

Ресторан Монти!. Прекрасная пицца! Очень вкусно и быстро🌺 сделано с любовью❤️

Stolen my money. Stolen my money for not delivered order. Refused to compensate for no reason, all proofs were submitted.

ужасный сервис. отказали в доставке, дом на 300 метров дальше чем нужно. приготовили еду, надеюсь курьер наелся. полный отврат, если бы хотите разговаривать с необразованными людьми из поддержки - вы по адресу! 1 из 10000000!

Can’t use the app. I’m sorry guys but can you fix your payments? It’s been several times already. You charge my card. You don’t have something in stock, the price changes, then you can’t charge the new amount and freeze a debt on my account. After that I can’t make any new orders. I ask you to try and charge me again, with the new sum, but you can’t do that, because you don’t have a form for sms code or whatever. The only way to fix that is to re-add my card. I do that, you ask me to make another order, because I only can pay for my “debt” with a new orders transaction bundle. I buy a subscription, you receive the subscription money, but then YOU CAN’T charge me for my order and therefore I can’t make an order and use the subscription. And then you say that the subscription is non-refundable. Yeah, but I can’t use it, and is it my fault? And I can’t pay with cash either, because you have a limit for cash. “Please try again in 24 hours”. Come on!!!

Супер! Очень удобно. Пользовалась приложением в Милане, быстрая доставка, большой ассортимент, удобное приложение!

🥊. Hate Glovo ads on Youtube

Коммуникация - ноль. С поддержкой связи нет. Найти поддержку, это пройти войну и выжить. При заказах смело кладут не то и не оспоришь. Могут привезти 1, а заказал 5. Тоже не оспоришь. Никто не отвечает, проблемы не решают. Приложение норм, организаторы - дно.

Lie. The order did not take 40 specified minutes, but 80!! The operator said that they do not control the time set by the restaurant. Then what's the point of specifying the time if you can't control it? You can even put 5 minutes of delivery, and deliver 80 minutes. And then say "we are not in control." I overpaid for fast delivery. I could order from another service, where the delivery time would also be 80, but the order would be cheaper.

От Гоханя. Рахмет сіздерге,бірінші рет қолданып тұрмын,тез жеткізу қызметі өте жақсы👍менің берген районым приложениеге кірмесе де жеткізіп бергендеріңізге көп рахмет😘😘🙏🏻🙏🏻

A lot of problem. Terrible usability. Problems with couriers. Often out of stock of goods that are paid for. Used the app for 4 months, every 3rd order in Bulgaria is some kind of problem - refunds, products not delivered, forgotten items, courier doesn't want to go up to the floor, etc. Tickets are closed and there is no way to see the history of the problem. I have to open many tickets and explain everything from scratch.

To foreign users: ignore this app, impossible to add cards. It is impossible to add any foreign credit or debit card. Payment form has 2 useless fields set as MANDATORY (country of issuance and name on card, both these fields it NOT used by banks to process payment). If you choose country of issuance anything but Portugal, it fails to add right away, if you choose country as Portugal - your bank will show you that card is linked to Glovo, but Glovo throws error “invalid card”. Spent 40 minutes adding card, tried 3 banks, then opened uber and ordered there. Thank you Glovo for leaving me hungry after a long flight.

L. 👎🏻 👎🏻

Useless support, lie in dishes. Support didn’t help when restaurant lie in ingredients! Deleted app and will tell to friends to not use!

Bahandi. Быстро доставили, вкусно 😍😍😍

Hate this app - problem with payment every time. Some time when I just want to eat and made my order - unexpectedly some issues with payments occurred !!! At that moment I go to another apps that haven’t such issues I HATE THIS APP!!!! I just want to pay and eat

Курьер. Как найти в приложении чат с курьером ? В чате попросила номер карты для чая. После доставки чат не смогла найти

Не выходят все места где можно заказать. На айфон качаю не выходит многие места , больше половины нету , только несколько заведений выходят и все ((( Постоянно заказываю и призоится только из одного заведение заказывать …

Translation feature gone?. There was a handy button to translate product names (it wasn’t very good but that was something). Now it’s completely gone and I couldn’t find a way to contact support about it. Wolt translates things automatically, I hope this app brings translation back as soon as possible, otherwise I’d have to switch:(

Glovo. Лош квалитет рада. Достава намирница није из наруџбе. Стално се нешто не доноси. Нећу тамо ништа друго да наручим.

Кфс. Спасибо очень вкуснно

Плохая работа сервиса. Отвратительная работа поддержки и сервиса в Грузии, часто привозят неправильный товар, жду адекватного ответа уже три дня на то, что привезли не те продукты и списали средства за них и это только последний случай, ранее так же неоднократно подводили в сервисе