Live Chat by Combidesk App Reviews

I've been using this app since 2017, it has had loads of issues but Combidesk have always dealt with each issue in a timely manner. However, Combidesk has been owned & operated by Zendesk & ZopIM... :( Since then I've been having nothing but issue after issue, this morning I couldn't even login to my admin. The chat box is not appearing via my laptop but is appearing on my phone. Tried to contact support but to no avail. Found Re:amaze and have installed that instead! It costs a little extra but in the long run is worth it! More functionality & great customer support.

I used this app hoping to get conversions. It worked!!! Answering simple questions while customers are shopping helps make the conversion.

Avoid this app! I downloaded and uninstalled within the free trial period but was charged for 4 billing cycles until I engaged Shopify to help confirm this app was removed. Assuming this was an error somewhere on the back end?

It's a great chat app. We've been using it for years.

No idea what is going on with this app. Are you zendesk or tidio? Live chat doesnt even know. Cant see customers carts, cost is $5.00 plus additional costs. Seems like a mess

Install was not good, never fully installed. No support. Very bad experience. Wish I would have checked the reviews before wasting my time.

I love this app. As the first app to me for my business as a chat it was great. I have advance in my app choice eith other features. The app doesn't upgrade. Thanks

Great app works very well :) and good value! you can see it in action here: www.completeunityyoga.com

Terrible app. Buyer beware. Would not let me create an account, their own chat help was of no help, and even after trying again. Worthless.

Have been using LiveChat for a while now it's reliable and easy to use. Huge support, and keep up the good work!

It works very well. You can access chats from mobile & desktop which is very useful.

great app for connecting with customers, it adds professionalism to your store looks, allows customers to leave a message after hours, there is few limitations on the free version, but after all this is a great app, I'd definitely recommend!

Super simple and works excellent! Very good feature for stores who want to stay connected with potential customers! Good investment!

I have had Live Chat by Combidesk for a few months now. It was super easy to integrate into my Shopify store. Monthly cost is very attractive as compared to other providers. I love that I can see detailed activity of consumers on my website. Highly recommend this app!

This app has worked well so far. I never realized how many B2B customers would use chat, but we've already had several sales come from initial contact on the chat app! 5 stars!

easy to install and to customize the design. was a little hard to figure which site i needed to make an account with to log into the chat account but i figured it out. Great for the busy season, and has a feature for an away message if you forget to log off!!!

I absolutely love this app for my shopify store. I love being able to see my customers navigate my store in real time, so even if they don't buy or become a abandoned cart I'm able to see what they were looking at. This app makes speaking to my customers so convenient. I've had this app since I first opened my shopify store and I don't plan on getting rid of it ever. I also love the fact that it shows me if my customers are on desktop or mobile and it also shows me what operating system they are using.

Love Combidesk, use it for many years ! It allows me to reach easily my customers, answer their questions, see what they are interested in on my shop ... can't do without it !

Easy to install and very useful to get in contact with customers. 100% recommended!

I've been able to secure so many more orders as customers have chatted through their hesitations, received answers and ended up happy with their order!

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