Whatsapp Chat & Abandoned Cart App Reviews

It is a good app. Needs some understand tough. Need more detailed documentation for the best result.

DO NOT GO WITH THEM Poor Support i am cheesing them to cancel my account but no one is reverting properly on email also on chat,

Terrible interface. Firstly their shopify intergration sucks, you have to import all contacts manually, secondly they have charged me twice for my plan but still keep asking me to upgrade. They say they have a live support, but when you write to them they ask you to drop a mail for everything to which reply comes in 2 days. Had a call with their agent after scheduling one, for everything he asked me to drop an email.

Good app. Interesting price point and Madhavan has been helpful with his suggestions. We would like to see and use more features in the near future.

WATI is a very useful tool to manage customer support and retain your customers. There are still a bunch of features I'd like to see within the platform, but it's definitely a good start to manage your customer support on WhatsApp. The platform is easy to use and the UI/ UX is much better than the other API platforms available! Ironically, I have faced issues with their Customer Support though, so I hope that is something they look into!

Wati has assisted us to streamline communication with our customers and the tools available has helped with automation to a certain extend. Abandoned cart conversion has been a bliss with the automated messages. Would like to have a detailed analytics/report in the near future

Overall effective platform to connect all the customer in our most frequent usage of WhatsApp communication tools in Malaysia. Pro - Feature similarly to WhatsApp platform. 1. Good and efficient customer service. 2. Manage to link devices with computer using the WhatsApp Web. 3. Recent have been update more features with upgraded function such as assign more user to contact the same customer 4. Auto reply with template messages 5. Effective way to raise sales for retail line via Tele-Marketing concept while MCO period 6. Manage to grow sales/increase traffic to the offline Con - Found few bugs that could help works more efficiently 1. Unable to reply specific message 2. Only allow to work collaboratively rather allow salesperson to maintain their own portfolio of clients 3. Unable to have multiple channels such as Instagram, Facebook, email to respond in same platform to monitor the incoming messages

Was looking for a good app for customer retention and reach out. Found Wati at the right time, All the features are amazing. Especially the support, one of the best support systems I've seen for any service provider in a while.

Good experience using the WATI app and very good support provided. Madhavan and Rohit giving good response to us.Thank you so much.

I'm happy with Wati! Now the abandoned cart in my store is fewer than before. They helped me with the onboarding process and answer my question. Looking forward with more improvement.

We used this app to automate messages via WhatsApp, amazing results and abandon cart ratio decreased 10%

We love this app. We use WATI team collab app for our customer service and the shopify app is also great. It allows us to automate a lot of things. They have great customer service as well!

The Actual Charges comes across 54$ per month Plus the Fee of WhatsApp Messages , but its worth it . The Automation has help us to reduce the customer care representatives , and also help is 24*7 automated instant reply which has increased in customer trust . Messages are instant and works great ! There should be Quarterly Plans to reduce the monthly fee !

why you mention free it's not mention anywhere it is not free they charge $480 its too many i am shocked

Seamless integration and easy to use. Their chat system has helped us manage customer data better .

After reviewing all options in the market, we found that WATI was the ideal app, the app does more than what it is expected with full functionalities and endless options. Straight forward with prompt customer service, I only wished for few more options and it will then be number ONE. The application is extremely easy to use and setup was done in hours not even days.

Amazing app, We use it with WATI CRM. Overnight our customer service became professional. We just hope to add a COD Confirmation in automatic messages, then it will be the perfect app for us

4.99 USD just to use your app on shopify. Further we pay 49$ / month to use your dashboard & also pay you for the Messages (Sent & Received) ? You serious ? You guys are fooling customers in the name of 4.99 USD. There are better apps available that offer almost the same service under 10$ & offer desired number free of cost to the customer for Automated Abandoned cart.

I recommend this app because the features are good and stable. they are very supportive in case if you have any requirements.

I have been using the wati service for more than 3 months now, and I totally love it. The best part is cart abandonment recovery. We have seen close to 69% recovery in cart abandonment.

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