Live Chat, ChatBot, Cart Saver App Reviews

SCORE
4.8
TOTAL RATINGS
637

Live Chat, ChatBot, Cart Saver App Description & Overview

Chatra Live Chat allows you to sell more, answering questions, and alleviating concerns to help visitors place an order. Use it to collect actionable feedback to improve your store: identify problems, collect contact info, and understand your customers better.

Chatra allows you to see shopper's cart contents in real-time to identify the most valuable customers and provide tailored assistance.

Distinctive Features:
Cart Saving

Reduce cart abandonment rate, proactively contacting customers stuck on the checkout.

Real-time visitor list

See who's on your website, where are they from, and what they have in their cart. Start chatting with any visitor.

Facebook messenger integration

Answer chat messages sent by Facebook users to your store’s page directly from Chatra.

Instagram integration

Reply to your Instagram DM's directly from Chatra.

Live typing insights

See what customers type before they hit "send". Save time on preparing an answer.

Group chats

Make few agents talk to a customer in a group chat to solve pressing issues and delight with the level of service.

Visitor information

Know your customers once they start chatting with you — what page they are on, where are they from, and what device and system they use to access your store.

Conversation history

We save past conversations for both you and your customers, so once they return the conversation continues in the same thread, as in a messenger app.

Intelligent contact form bot

Collects contact information when you are offline or unavailable to chat so that you can get back to customers even if they left your site.

Targeted chats (triggers)

Initiate conversations when certain criteria are met: target those customers who might be in need of assistance.

Correct typos

Correct answers after sending the chat message.

Works everywhere

Never lose a customer again. Even if he’s on Nintendo 3DS or a Windows Phone.

Looks & feels like a messenger app

Smooth animations, avatars, beautiful design.

Agent photos visible pre-chat

After clicking on the widget, visitors can see photos and names of the online agents, even before they start chatting. This is highly engaging and can lift a number of quality live chat interactions.

Work from a browser, desktop, or mobile apps

Windows & Mac, Android & iOS. Even on the go, we’ve got you covered!

Free forever plan.

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App Name Live Chat, ChatBot, Cart Saver
App Category Marketing And Conversion
Published
App Price Free plan available
Support E-Mail support@chatra.com
App Website https:chatra.com

Live Chat, ChatBot, Cart Saver Features

Chatra: Live Chat, Facebook, Email, Visitor list + Cart Saver.

Web, desktop or mobile

Chatra allows you to livechat with your customers from one app, desktop or mobile.

Boost sales

Answer questions, clarify concerns, cross-sell and upsell. We’ll help you to increase the number of orders and boost average order value.

Save abandoned carts

An automatic chat message asking “Hey, can we help you with anything?” could be the difference between a sale and an abandoned cart

Live Chat, ChatBot, Cart Saver App Integrates with:

Facebook Help Scout Instagram Webhooks Zapier Slack

Live Chat, ChatBot, Cart Saver Comments & User Reviews 2024

(United States)

We used other LiveChat apps before and this is the best one we used thus far. It is accessible, easy to use, and many of our team members are on this app assisting our customers. It is one of the best apps on Shopify. Highly, highly recommend! A+

(Germany)

The best free chat for website Work good Fast No bag or error Great joob ---------------------------

(United States)

i love this app. it notifies you when visitors are on your site. for me that builds my confidence !!

(Canada)

We used this for awhile and were really happy with it. The fact you get one user for free is commendable and all apps should have this incentive. We will definitely download and use it again when the time allows. A must try app.

(United States)

Love this app! Very simple and straightforward but robust at the same time. Love that i can use it on the go (mobile) as well as on my computer. COuldn't be happier!

(United Arab Emirates)

This is a great app, we are using it and loving it everyday. Lots of features and a FREE single user account, we plan to grow with multiple users and we want to continue using this app. Well done!

(United States)

a really wonderful app, highly recommended to other shop ower

(Finland)

Love this app and how they handle email marketing :D

(Guadeloupe)

Facile d'installation et bonne prise en main. De plus l'application possède une version gratuit personnalisable pouvant être upgrade à tout moment !

(United Kingdom)

This app is amazing! Love it! Customers can chat to us direct without waiting days for an email reply and best of all, its available on the go!!

(United States)

Great chat app. Especially like how the chat box is persistent at the bottom of the page. Nice and clean look. Can work with any site.

(United States)

Added the Chatra app to our store this week and I've gotta say so far this is my favorite chat app I've used and seen. It sits stylishly in the corner of the screen and I can chat with users on my site straight from the Chatra app on my phone.

(France)

Nous utilisons CHATRA, et nous sommes content de savoir que le chat a beaucoup évalué, il rends les ventes plus faciles et fluides. Le support est au top , serviable et consciencieux, merci Chatra et bravo!

(United States)

A very simple yet aesthetically pleasing tool. Our sales reps have enjoyed it's ease of use and features. There customer service has also been excellent. Thank you for a solid chat app!

(United Kingdom)

Great chat software and we have used around 5 different ones. Always new innovations, loads quick and feels nice and friendly to customers. Thanks Chatra

(United States)

I got this chat room step up right before a week long Black Friday sale on my site. It has done wonders for my sale and launch. I tried out several others before settling on Chatra (Zendesk, Livechat...) and Chatra is the best for my small storel. I love the non-corporate design and thoughtful features...especially the one where you can see what customers are typing before they hit send. Love it so far.

(United States)

I've tried them all and this is the best chat app.

(United States)

i installed. had problems. contacted company. no reply. bad customer service. so u lost me as customer. i deleted app.

(Singapore)

Excellent app. Fuss free, easy to install. And I'm up and running. Even snagged a sales deal through the app. What more can I ask for?

(France)

Great app, very easy to use. That's a great solution to offer online chat service to your clients.

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