Bold Memberships App Reviews

Bold has done a great job in assisting me in technical issues. They're very quick to respond (usually within in a couple of hours during their business hours) and quick to resolve an issue. I've reached out multiple times on different issues and they've always quickly responded. It took a bit longer than I would of hoped for on one technical issue, but the issue seemed to be pretty involved on their end, they ensured my store was still functional during that time, and ultimately the issue was completely resolved. Corey has been my main contact within Bold and he has done a wonderful job addressing my issues and concerns.

this is exactly what we needed to manage our VIP service clientele. This has been very easy to set up and the Bold team has been very helpful.

There aren't enough words to describe how thankful I am for this app and for Corey in customer support. He answered all my questions and made the learning process so easy! Great app! Great service!

Worst experience ever! The apps stopped working and generated damage on my website, then they sent a message saying that they had a problem and would probably display the wrong prices for the customers.

Thanks to Corey I got my membership app to do what I needed it to do! Thanks again :)

The interface is very easy to use and they have great customer service.

Was having a lot of trouble with the html coding and getting things done. When you own several companies, you have a ton of projects so it's extremely beneficial if I can knock things out on the spot rather than waiting a week for support tickets. I hopped on chat and Corey went the extra mile and really saved the day for me. Now I can continue with my projects and get everything done so I can serve my own customers more efficiently! The problem for him is that now when I need help, I'm bothering him!

App does what we want it to do.

Would give 0 stars if I could. Terrible app, terrible support, they have made a mess of my store and cost me so much $. Their "developers" are clowns and their customer support is a joke they will only tell you pre-scripted answers. DO NOT USE ANY APP FROM BOLD. The apps will never work and when they don't they will just blame it on your theme, other apps, the weather, or any other random stupid excuse they can think of

App is buggy.. any time you add new products to your store the customer tags reset/disappear and all the customers get locked out of their accounts. Very frustrating and took a long time to figure out why.. we lost several customers over the years and they offered no solutions so we had to find alternative options.

Amazing app and top notch support! Very professional! Once again they helped me very fast and effective. This app rocks!!!!

Jusqu'à date c'est vraiment une application sympa! Je l'aime bien et le service a été rapide quand j'ai eu besoin.

I launched my website a few days ago and the discount price appears on the cart but when people go to checkout the member price is not there but just the regular price. My customers are complaining and I needed help ASAP. BTW THE PROBLEM HAS NOT BEEN SOLVED.

There is a long way to go to make this app the go-to membership app for Shopify, but the prerequisites are all there due to the Bold team's great openness, availability, and support capabilities. I recommend using it also as an app to invest everyone in so as to make it the app that all Shopify merchants would like to have to start a Membership program on their stores. I hope Bold Membership will grow in the way the assumptions suggest.

I was not happy with the membership app. Customer service was not good at all and very slow to respond.=. For over 2 years now we had trouble with the app. The app had different information than what stripe had on their account and we could never rely on what bold app said. We tried to get it fixed but it never worked correctly and then when we went directly to stripe you guys erased all the recurring payments on stripe and untagged all my customers. I was also getting charged 1% more by using your app then going directly through stripe + the membership fee. I don't recommend this app to anyone and if you want to use an app like this you should go directly through stripe. All you do is copy their codes into your page that you want to charge.

This app will not work with any modern themes. Over 2 years since Shopify deprecated the 'include' tag and Bold havent bothered to update their theme.

Customer service has been non-responsive. Live chat seems to rarely be an option. The app just doesn't seem to work. They set it up, and didn't provide with confirmation that it was completed (even though they said they would). However, I DO see where they installed the liquid. I go through their guides step by step. I sent myself a free membership as a test. I simply got an email where it says I have a free membership. NO other details. There is no place for me to update the wording. Even though I have a free membership, it doesn't recognize it and it's prompting me to pay. Nothing is working. Anyone can access the products. I have reached out several times with no response. I just need to find another app.

It just doesn't work. It never creates subscription box order and I can't manually see shipping address that used entered to manually ship the order! The experience is not the smoothest (1), it's still limited functionality: It's possible to only have text field and text area as additional info fields. It shouldn't be that hard to make all the other input fields types available, too. Some email templates are not possible to save templates for (member invite template). I ended up doing a lot of extra work that I think the app itself should offer, not that a developer should develop to enhance the app functionality. The documentation is confusing and limited. (1) - The widget/form is loaded via AJAX; First some basic form is visible and then the translation and everything else happens in an AJAX callback

So far, I am loving this app! I am using it for collecting donations actually. I feel this app fits my needs better than any other donation app. It has a very professional look and feel and the support team at Bold has been there every step of the way. Thanks for such a great app!

I booked a section for phone help. It past 30 minutes, and no one called and no update either. After several phone and email attemp to them, another agent called in about 1 hr later. It turns out the original agent had an urgent and left the office early. I am happy with the fix but still think a good support team should do better. As matter of fact, Shopify's support is alway great. The app looks good though.

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