Omega ‑ Email & Order tracking App Reviews

APP CATEGORY
SCORE
4.9
TOTAL RATINGS
133

Omega ‑ Email & Order tracking App Description & Overview

What Omega - Order Tracking can do

Omega - Order Tracking automatically helps you answer customers’ questions concerning “where is my order?” by collecting track & trace services of nearly 300 couriers around the world on one single tracking page. Our ultimate goals are to assist you in the post-purchase experience to customers by providing timely notification, proactively reducing mundane supports, and managing shipment performance.

Grow with Omega - Order tracking

We are a full-featured order tracking app that is truly trustworthy. With timely notifications and in-built email automation, you never have to worry about the concerns of shipment tracking from your clients. Our dedicated customer support team will help with setup and basic customizations (tracking page design) so our tracking page fits seamlessly into your store. Migrating from another app? Easily import your existing orders into the Omega app.

Track Order
  1. Hide Chinese origin from shipment history (or other unwanted locations)
  2. Support 300+ couriers all over the world and especially, the leading couriers (UPS, DHL, China Post, USPS,... ) and best couriers for dropshipping (AliExpress Standard Shipping, YunExpress, 4PX, CJ Packet,...)
  3. Customize the tracking page flexibly to fit your brand by CSS customization
  4. Omega built-in email automation
  5. Support Google Translate extension to translate your tracking page into customers’ languages.
  6. Notify orders status to you and support when needed via various channels (i.e. email, SMS, Zapier, Slack, and Telegram).
  7. Automatic & accurate courier matching
  8. Comprehensive analytics of different categories: Shipment, Courier, Marketing, Review
Smart branded tracking page
  1. Support multiple themes for tracking page, reduce time and effort to design this page for newbies
  2. Hide or replace China origin or other blacklisted location(s)
  3. Show product recommendations to boost more sales
  4. Ask or display customer reviews
  5. Automatically map your actual couriers with Shopify couriers or you can manually do it
  6. Muti-tracking methods: Only Order Id, only Tracking Number, or both of them
  7. Use Google Translate Extension to automatically translate tracking page into customers’ language
  8. Customize your progress bar including color, adding your custom tracking status
  9. Customize the display layout, color, contained content, date-time format of the tracking page
Marketing

Set up Product Recommendations on the tracking page. Cultivate relationships with your customers by asking for Reviews directly from the tracking page.

World-class support

Dedicated customer support via email and live chat, Calendly booking

CSS customization

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App Name Omega ‑ Email & Order tracking
App Category Store Management
Published
App Price Free plan available
Support E-Mail support@omegatheme.com
App Website

Omega ‑ Email & Order tracking Features

Order Lookup, Track Order Status, Unlimited Email.

Custom Branded Tracking Page

Drive customers’ traffic to your shop and help them look up order status with a wonderfully customized tracking page.

Timely Shipping Notification

Be proactive in customer queries about package status by automatically sending updates via custom email, SMS, and WhatsApp

Comprehensive Analytics

Make data-driven decisions based on comprehensive reports to manage your shipping performance, customer feedback, and satisfaction.

Omega ‑ Email & Order tracking App Integrates with:

Zapier Avada Twilio

Omega ‑ Email & Order tracking Comments & User Reviews 2024

(United Kingdom)

I've used Omega's multiple apps and multiple stores and it's been very helpful to my business! Finally, thanks Anna for your support and helping my business, thanks!

(Netherlands)

woorden schieten mij te kort dit is wat ik service noem ze helpen mijn zelf met mijn webwinkel en nemen dingen met mij door

(United States)

Awesome! I found what I am looking for. Thanks for this amazing app. Their customer service is very responsive.

(United States)

Awesome app. Solved a big issue I had with shipments coming from China. It will help you customized most of its features. Great customer service.

(United States)

We had some trouble, but Tracy from Omega's Help Center was super helpful and made it easier for me to navigate through the difficulties. Everything was made super easy and the dev team was super helpful in everything. Totally reach out to the help center if you ever need assistance, no matter who works with you, you will be attended perfectly to your needs.

(United States)

Works absolutely fine. Have had great experience with few months of use as of yet. The customer service is flawless too: a major plus.

(United States)

Support team was so helpful Support team was so helpful Support team was so helpful Support team was so helpful

(Saudi Arabia)

This app has all the features I need to track order for my customers and it has been helpful for my business. I required some assistance to set up and get the app running smoothly with my theme and the app support team, Anna and Zroes was extremely helpful, patient and polite with their assistance. Highly recommended

(Switzerland)

Very nice app. Special want to say thank you to Anna for helping me out! She is the perfect person for this and she will defenitly help you out

(United Kingdom)

Omega is a great app for email and tracking orders. I highly recommend the app to everyone. Also, the customer support is quite friendly and resolves the issue in no time.

(Australia)

Had a question about the app & support replied to me straight away. Tracy was very helpful & a pleasure to speak to.

(United States)

Help me a lot in saving cost comparing others apps. Very detail dashboard, functioning. Good template

(United States)

First time i used tracking software this apps is very good with best help assistance system. best apps

(Germany)

Definitely recommend. Simple and easy to use, plus the customer service is amazing. A no-brainer to improve CX

(France)

Le suivi est très bien fait, on peut facilement customiser la page et il y a un très bon support client, je recommande !!!

(Australia)

found customer service really good and they managed to resolve my issue with shipping notifications which i was not really sure about when it comes to how, what, and when

(United States)

The customer services is fast and very charismatic. Tracy and Kaylee helped me setup and navigate through the tracking page setup, big thanks to them!

(Cyprus)

They have really amazing customer services & the app features it’s perfect I highly recommend to you guys you should try it once

(France)

Best app for tracking orders and very good customer support. It will help us a lot to decrease our dispute rate. Thanks!

(Australia)

This is great if you would like to update your shoppers with generic info, such as "in transit" while not showing every detail. You can also hide the tracking history, so if you wish not to display locations, you can. Support is very kind and responding fast.

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