Okendo App Reviews

APP CATEGORY
SCORE
4.9
TOTAL RATINGS
617

Okendo App Description & Overview

What is Okendo?

Okendo is a customer marketing platform and an Official Google Reviews partner that helps brands capture and showcase high-impact social proof such as product ratings & reviews, customer photos & videos, and Q&A message boards.

Who is Okendo for?

Okendo is for high-growth consumer brands such as Netflix, SKIMS, Thermomix, and Bali Body that want to elevate their marketing efforts with the power of reviews and social proof.

What does Okendo do?
  1. Generates high-quality reviews & UGC - A mobile-first approach maximizes content generation and ensures users have the best possible experience.
  2. Collects valuable zero-party data - Gather customer data, attribute ratings, and photos/videos, then segment based on this customer-provided data.
  3. Increases consumer trust - Establish brand credibility and product confidence by displaying customer reviews on your site.
  4. Accelerates buying action - Encourage more conversions by providing an interactive experience for your shoppers.
  5. Integrates with your tech stack - Use your existing tech while leveraging an army of integrations.
What are Okendo's top features?
  1. Review request emails - Configure triggers to send automated request emails at the perfect time.
  2. Customer photos/video reviews - Let customers visually showcase their experiences by adding photos and videos to their reviews.
  3. Review displays - Extensive range of widgets to showcase user-generated content at strategic locations throughout the buyer’s journey.
  4. Marketing tools - Push review content to Google Search, Google Shopping, Facebook and Instagram to drive qualified shopper traffic.
  5. Third-Party integrations - Sync Okendo to your existing tech stack without missing a beat.
  6. Analytics & insights - Email performance analytics, sentiment analysis, natural language processing and review performance dashboards.
Is Okendo customizable?

All customer-facing aspects can be customized to ensure brand alignment including: 1. Review display widgets 2. Review request emails 3. Review capture forms

What else should I know?
  1. Customer success - Our Customer Success team provides hands-on support and guidance for installing and using Okendo.
  2. Fast widgets - Okendo display widgets are the fastest in the industry and are relentlessly optimized for onsite performance.
  3. Headless support - Okendo is compatible with all leading headless languages and frameworks.
  4. Review syndication - Okendo has partnered with various 3rd parties to enable review syndication to many of the world's largest big-box retailers.
  5. API - Access to Okendo's suite of APIs is available for merchants on the Advanced plan and above.

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App Name Okendo
App Category Store Design
Published
App Price From $19/month. 14-day free trial.
Support E-Mail support@okendo.io
App Website https://okendo.io

Okendo Features

Product ratings, reviews, photos/videos, UGC, Q&A, feedback..

Generate Reviews & UGC

Automate reviews, UGC, and Q&A collection with Okendo’s post-purchase emails, content capture forms, and rewards engine.

Build Trust & Drive Sales

Showcase reviews and UGC throughout your site using Okendo’s extensive range of beautiful and highly-customizable widgets.

World-Class, 24/7 Support

Consider us an extension of your team! Located in Australia and the US, our Support team is ready to help at any time.

Okendo Comments & User Reviews 2024

(United States)

Super helpful customer service. They set up a dedicated reviews page for me as well. And the reviews really help with the look and feel re social proof.

(United States)

this app is amazing! such an easy onboarding process - the support staff responds is very helpful, and always responsive

(Hong Kong SAR)

I have just started using the Okendo application and I am very satisfied with the customer service. Very attentive and efficient customer service.

(United States)

Great product and excellent customer service from Nands!! Highly recommend. I've been using it on my website for a couple of years now and love it.

(Australia)

Vanessa was great, very helpful, patient and understanding through the onboarding process. I look forward to hopefully achieving great results.

(Australia)

Excellent app that has generated incredible reviews for both our AU and USA Shopify websites! Love the integration and how you can tailor the look and feel to suit your brand. Amazing customer service from Norma, she is so helpful and quick to respond!

(Australia)

I have been speaking with Norma who has been extremely helpful with every aspect of the integration.

(Australia)

Okendo is a great app and easy to use. The team at Okendo have been fantastic in providing us with the support and assistance we need. The assistance from Vanessa on Chat has been fantastic. Much appreciated.

(United States)

The customer service is super helpful and very responsive. I got their help with showing Reviews on Google Search.

(Australia)

We have had an amazing experience with the Okendo platform and team for onboarding. We looked at a number of review platforms and decided on Okendo. We love how easy the Okendo interface is to use and how simple it is to customize. The Okendo team has been fantastic to work with and made onboarding a breeze with their quick communication and follow up.

(Australia)

Customer Service team are 5 stars. Communication is fast, clear and efficient. Specific thank you to Josh in the team, always so helpful.

(United States)

I was charged $99 on Oct, 15. They made me approve the new charge today and charged me $115. So, I was charged two times in 10-day. When I contacted their customer service, Vanessa told me to select a time to chat with Chase. Why would I select a time to chat with someone to resolve the issue you caused? You will have to refund my money back or I will dispute the charge with my bank. This is ridiculous. I don't have any issue with the app, but this is not acceptable.

(United States)

Great app, fantastic onboarding. I switched from another reviews platform and this one is way easier to use, customize, and manage. Highly recommended!

(United States)

We have had an amazing experience with the Okendo platform and team. We switched from another review software and love how easy the Okendo interface is to use and how simple it is to customize so much of our review process. The Okendo team has been fantastic to work with and made onboarding a breeze.

(South Africa)

WOW! Okendo stands out from the pack - not only in terms of capability and customisability, but from a support and help perspective too!

(Norway)

Great onboarding! I am excited to see what the future brings. The import fucntion for reviews could be better.

(United States)

We don't have a super straightforward Shopify store so the setup and onboarding for any app is often semi-complicated. Our Okendo onboarding expert Adrian was amazing--GREAT listener and problem-solver, quick to respond to questions, kept us on track to launch. Okendo as an app is flexible and easy enough for us to integrate our business, which we really love. And with Adrian's help, we're taking advantage of all Okendo has to offer.

(New Zealand)

Great support. Every time I speak to their support team I am always impressed by how fast and knowledgeable their team is. Very happy!

(United States)

Best review app in the app store and is so intuitive and easy to use. Also, their support team is the best! :) P.S: Thanks to Angela for all the amazing help!

(Australia)

I'm currently on Okendo's Essential plan and liking it everyday since the development phase. It's easy to install and configure, the functionalities and flexibility are more than sufficient for my newly launched online store. There had been 2 teething issues but the Support person Shiela was able to provide workarounds promptly and taken my feedback for future product development. Truly recommend this app!

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