WhatsApp Chat Helpdesk & More App Reviews

Very good app to keep all customer service in 1 place, like from FB messenger, Instagram, WhatsApp etc. What I really like about it, is that I can see customer information on the right side of the dashboard while chatting with the customer, so I can easily look up their order information and more. Before I always had to manually look up customer information, so this saves a lot of time. Highly recommended!

Wow, this app is great! Using it as a helpdesk and live chat. The team says they have plenty more on the roadmap!

Ever since we started our business, we were looking for a solution to cater all our queries from facebook/Insta to whatsapp, webchat etc integrated with shopify. Myalice has proved to be a breath of fresh air for us.

Great service, and has most of the bells and whists of the other platforms for a cheaper price. Would recommend,

Decent helpdesk tools are hard to come by. A Helpdesk tool for Shopify is even rarer. MyAlice came out of the gate as the more mature solution of the bunch, providing a mobile app that makes it really convenient to answer Customer queries on the go. Put that together with email support which is supposed to come later this year, you have yourself a near-complete solution. Con: The monthly active limits may seem low, but it makes sense for running a small number of brands. Overall: Having a good helpdesk tool for Shopify that doesn't break the bank. Also, one that has a good mobile app too! It's mind-boggling how many tools don't have a mobile app

The product looks promising, especially focussing on the e-commerce specific features is what makes it more special. Their onboarding process and support are also great, they fix problems whenever I face it.

J'ai utilisé cette application pour rendre le support client plus efficace. J'aime beaucoup son fonctionnement pour gérer mes commandes de commerce électronique et discuter avec les clients sur les médias sociaux. Je trouve que le chatbot est vraiment optimisé pour traiter les requêtes courantes des clients et l'équipe qui y travaille est vraiment agile et réactif aux différentes sollicitations. Dans l'ensemble, je suis satisfait de cette application jusqu'à présent.

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