WhatsApp Marketing + Helpdesk App Reviews

Had an extremely poor experience working with the Delight Chat team- In their COD to Prepaid automation, ShipRocket was unable to pick up that the original order was cancelled, and we ended up sending the same product twice to some customers. On converting to Prepaid, Shopify is showing payment pending. Had to follow up several times with the team, only to get a dissatisfactory response. It's a great tool if only it worked the way it's meant to..

Después de mucho buscar alternativas para gestionar todas nuestras cuentas de contactos de nuestros clientes (RRSS, Email, Whatsapp, Tienda web, entre otros)… encontramos la gran plataforma DelightChat. Estamos muy satisfechos con los resultados obtenidos, por sobre todo la ayuda que nos ha brindado para potenciar al máximo los canales de contacto, además de, el apoyo constante que nos brindan ... recomendados al 100000%

Customer service is incompetent. Sent an email with detailed information for help. Got an automated reply asking for "let me know what I can help you". Wait for another week. Still no response. Even in the initial setup process where they set up an Whatsapp group chat with a dozen of their team members inside, they will take more than 24 hours to answer your simple question. Big irony that the helpdesk app sucks at it's helpdesk service.

Great App! I can receive messages from Facebook and Instagram customers of the 7 brands in a single app, in addition to Whats app and mail from the web store. It helps me to organize myself and to refer the questions of the clients to the people in charge within the company.

Not recommended at all. Their support team is nonexistent and seems overwhelmed. Will commit all sort of deliverables and later no one from the support responds to the messages or queries. The product has many bugs as well, seems like they have launched beta product. When you ask the team to resolve the bugs, they reply that they have other priorities. Infact they asked us to remind them if they forget to respond to our queries. Funny. Anyways, there are way better solutions in the market. Thanks.

Kudos to the team for being super prompt in solving merchant queries. The team understands the Indian ecosystem very well and the solutions that they make, fit very well to the communication needs of the merchants.

This is a pretty decent and useful product. Unfortunately, customer service is very poor, which is disappointing, especially coming from a company that develops a customer service app. Contacted them several times, and their follow-up is late if any. We have an annoying problem to be solved, hope they would manage it eventually.

We are using this app for the last several months. All our customer support is now in one place after using it and we are also able to automate the customer flows on Whatsapp through delight chat only. The support team is very cooperative. Thanks to Baz Chordiya who always replies the queries instantly.

The DelightChat team were super helpful and patient in getting us on-boarded. The app itself has saved us numerous hours in follow-ups and reach outs. It's hard to fault them or their product. Highly recommended.

This is the best CRM software you can ever have, the Whatsapp API feature is just amazing, my Organisation has generated more than 10X returns just by using one of their features. No second thoughts just have this software for your organisation.

We've been using this app for the past 3 months and it turned out to be a great decision. After evaluating a variety of apps, we decided to go ahead with DelightChat and Bharat and team were an absolute delight from the get-go. The whatsapp group they created to resolve our queries has been amazing and the responses have been really prompt. The automated responses have reduced our transaction customer service interaction significantly so that the team can now focus on higher quality interactions with customers and truly focus on Customer Delight.

Out team at Theater has been using Delightchat for the past three months and our experience is nothing less than perfect. Delightchat offers us all the features we were looking for. However, the absolute best thing is that the team is extremely proactive and agile. Literally demonstrating what an ideal customer service looks like. This is honestly the best CRM tool available out there!

Delight Chat has been a great app for us. All our customer support is now in one place and further more all our WhatsApp automations are taken care of. The team is extremely good and the support we received was excellent.

Excellent App ,perfect for drop shipping and excellent team which helps in solving all your implementation questions

We run multiple brands, so we needed a solution that supports the versatility of our business. The Delightchat team was fantastic in genuinely listening to our specific needs. They even went as far as designing a solution solely for our use cases and updated their product to support more merchants. I recommend it 100% of the time for multichannel support on numerous brands. Great app.

Excellent service. Everything went very fast and very well. Very professional and the app is really useful in all ways. I would recommend it to anyone.

Preetam was very helpful in explaining the different problems that i was facing and always got back to me very quickly. Very friendly and very patient in explaining the details that needed to be done.

I really really love the App. It has everything I was looking for and more. The platform is clean, organized and easy to use. The support team is very helpful, they created a WhatsApp Group after our demo and are always there to help us right away. I highly recommend this app!

I'm using this app for the last 3 weeks. And it's impeccable before i used some other app that was lacking too much & the customer service was really bad. But since then I used this it made my customer retention like a cakewalk & the support team is very cooperative I thanks all delight chat members who support me a lot but one thing I want to tell delight chat please it's Lil pricey but it's worth it. Specially thanks to Thejus & Baz Chordiya

This App is just amazing, support is awesome - they even added a feature to the app upon request. Preetam and his team are doing a great job. Imho there is no better helpdesk-ticket system for shopify, definitely best value for price and didn't even tried the whatsapp feature.

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