Customer.guru Net Promoter NPS App Reviews

APP CATEGORY
SCORE
4.6
TOTAL RATINGS
194

Customer.guru Net Promoter NPS App Description & Overview

INSTALL WITHIN 30 SECONDS

Fully responsive surveys working great on every device. Works with Shopify POS.

GET MORE SURVEY RESPONSES THAN A CONVENTIONAL SURVEY

Extensively A/B-tested email subject line and layout getting you the most responses.

Surveys translated to your customer’s language - Croatian, Czech, English, French, German, Greek, Hebrew, Hungarian, Italian, Polish, Portuguese, Russian, Slovak, or Spanish.

Smart follow-up feature to automatically send up to 2 follow-up emails in 2-day intervals to customers who haven't interacted with the original survey.

EMBED CUSTOMER TESTIMONIALS AND PRODUCT REVIEWS INTO YOUR STORE

Collect and display reviews from your customers to increase conversion rate, organic traffic, and brand trust.

UNDERSTAND YOUR CUSTOMERS WITH AUTOMATICALLY GENERATED REPORTS

How are your customers satisfied depending on what products they purchased, when they placed their order, what number of orders they made? Track segmented customer satisfaction and understand customer feedback.

IMPROVE MARKETING AND CUSTOMER COMMUNICATION

Explore your responses quantitatively with our natural language processing algorithms. Spot trends and notify your sales, marketing and help center team to convert detractors into promoters. React with urgency to arising problems in specific user segments. Post notifications about new ratings into Slack.

Learn from insights and send your next promotional campaigns at the right time to the right customers leading to ultimate sales boost. Integrate with Facebook Ads and Google Adwords and display different ads to customers depending on their satisfaction.

GET MORE FACEBOOK, TWITTER or INSTAGRAM FOLLOWERS

Customize your "thank you for your review" page depending on the score your customers give you. Ask your promoters to like you on Facebook, follow you on Instagram or just give them a discount.

WHY NPS? THE NET PROMOTER SCORE FORMULA

The NPS is calculated from responses to a simple question: How likely is it that you would recommend our company/product/service to a friend?

Promoters, customers responding with 9 or 10 score (0 to 10 scale), are likely to exhibit value-creating behaviors, e.g. buying more, are more loyal, and give positive referrals to potential customers.

Free trial included.

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App Name Customer.guru Net Promoter NPS
App Category Store Design
Published
App Price Free plan available
Support E-Mail hello@customer.guru
App Website

Customer.guru Net Promoter NPS Features

Survey Net Promoter Score, get testimonials & product reviews.

Installed within 30 seconds

Install now and start tracking customer loyalty and trust with smart NPS surveys. Spot trends to optimize email marketing and boost sales.

Get more responses

Get more responses on average thanks to smart follow-ups and A/B tested copy and design.

Product reviews & Testimonials

Collect feedback and turn visitors into customers with authentic product reviews and testimonials automatically added to your store.

Customer.guru Net Promoter NPS App Integrates with:

Desk Zapier Google analytics Facebook ads Zendesk Slack

Customer.guru Net Promoter NPS Comments & User Reviews 2024

(United States)

Thank you for this great app. We are new and don’t have a lot of customers yet but after one hour of using this app we’ve received 90 awesome reviews and more just just keep coming in. This is a great way to know what your customers think and also reminds them to come back for more. It would be great to have a way post the reviews on the website as well.

(Chile)

Very easy to install and to use. It is very usefull to my business. I would totally recommend it to my friends

(United Kingdom)

Customer guru NPS gives a good general over view of customer satisfaction. It would be helpful if we were able to follow up on the feedback and ask "why do you feel this way" which would give deeper insight.

(United Kingdom)

Since I've started using Customer.guru, the number of reviews received from customers has increased significantly. Love the simple design

(United States)

This app was so helpful and useful! It was straight to the point and even had a step by step for how to integrate to Shopify. LOVED IT! Check out my testimonials page on my site www.TheRealBossyApparel.com

(United States)

Awesome app and amazing customer service, thank you so much Jaraj!!

(Pakistan)

So far it is very easy to use. VM of the website is better ands resulted in a better user interface for us

(United States)

I've had other review survey apps and received very little responses. I just installed this and 2 orders have already responded. It must be the simple approach. I like it! Also, the customer service....prompt, courteous, professional. Much appreciated. Juraj helped me out. :D

(United Kingdom)

Fantastic app, poor support. I've sent multiple emails and I haven't received a response to any of them. How can I pay your subscription if I can't trust I will get the support I need? PS: I posted this review on July 7th, still no replies from you guys. What's going on????

(United States)

easy to install and use. Would be awesome to be able to archive scores rather than deleting them. nice dashboard feature

(Australia)

An excellent summary of insights and a good overall indication of product and service to help continuously improve.

(United Kingdom)

I've had a good experience with this app. Creating surveys is super easy and fast. Nothing to complain about

(United Kingdom)

This app helps me check customer experience and make additional changes based on these data. Very useful for my store. I'd recommend it to everyone, especially the new comers

(Australia)

I really love the customer support! They helped me figure out some tech issues right away! I can only recommend

(Canada)

Nice app. It's an easy way of getting feedback from customers. Also, the customer support is great!

(United Kingdom)

The app has a great potential!! Understanding customer experience is crucial when running a business...loving this add-on!

(Canada)

This app helps me with understanding customer experience better and make consequent changes in my store. Happy customers are my priority

(Australia)

I really like the app. It's got easy setup and nice analytics. Recommendable for anyone who cares about good customer support

(United Arab Emirates)

I have had customer guru for a while on our website now. Its lovely, as it gets customers to try out products. The only reason I gave it 4 starts is so they can maybe improve the appearance of their comments. Contine the good work! Thanks

(Ireland)

Useful and simple..does the job. Creating surveys is a fast process. Highly recommend to everyone running an online store

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