AltoQ Exchange App Reviews
App Name | AltoQ Exchange |
App Category | Store Management |
Developer | AltoQ |
Published | 29 May 2020 |
App Price | $10/month. 30-day free trial. |
Support E-Mail | support@altoq.io |
App Website |
AltoQ Exchange Features
Easy product return, exchange, and store credit.
Refund to store credit
Customers can redeem store credit and a discount code in the one order. Increase satisfaction and keep sales funds in your bank account.
Handle uneven exchanges
Exchange for replacement products of lesser or greater value.
Full flexibility for merchants to cater for the widest of sales scenarios.
Calculations taken care of
Automatic calculations and draft order creation minimize human error and save staff processing time.
AltoQ Exchange Comments & User Reviews 2024
We used this app to create an exchange of item for our customer who had changed their mind on colour. It was really easy to use and quick. It certainly has saved us a huge amount of time and fuss.
This app has been working very well for us until a week ago. I can no longer access via Shopify, I get a grey screen with "altoq.io’s server IP address could not be found." and no response from support.
UPDATE - WELL COMMUNICATION HAS JUST GOTTEN WORSE, AND SHOPIFY DOESN'T SEEM TO CARE. CANT ACCESS THE APP TO PROCESS ONLINE STORE CREDIT, SO A HUGE PROBLEM. REACHED OUT THREE TIMES AND HAVE HEARD NOTHING. SHOPIFY ASKED FOR FEEDBACK, AND I GAVE IT... AND STILL NO RESPONSE. SHOPIFY HASNT RESPONDED TO FEEDBACK STATING THE ABOVE...FIGURES. This app has a couple good things going for it, but I can never get clarification as to some issues we continue to have regarding the way it works on POS vs online. It has completely screwed up our reports, yet I can't have a phone convo with them, only email communication. It's alittle hard to delve into multiple issues with just email as a form of communication. Why???
The app is down for several days now. No responses. Shopify should stop charging for this app until it gets fully resolved.
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AltoQ Exchange App Tips, Tricks and Rules
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AltoQ Exchange App Alternatives & Competitors
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