Aircall App Reviews

Aircall is a modern phone solution that integrates with Shopify, empowering teams across eCommerce companies to streamline workflows, leverage call data, and elevate the customer experience.

Take calls prepared with all the information you need to make conversations count. Inbound calls surface a card in the Aircall phone that contains essential information about customers and orders. Agents can gain context at a glance to personalize conversations, take calls prepared, and serve customers faster.

Inbound calls also display the customer’s most recent orders, including the value, order status, and the tracking number with a link to the courier status. Whether orders are fulfilled by UPS, Amazon, or another courier, agents can access fulfillment details in one click.

Aircall also connects to best-in-class help desks designed for eCommerce. Log calls and voicemails in your help desk of choice with data such as contact information, call recordings, order information, and more. Track all customer interactions to close more tickets and elevate the customer experience.

Aircall is a cloud-based phone system that integrates with your favorite business tools, empowering your team to work efficiently and delight customers.

Instant numbers in 100+ countries Business hours scheduling Phone tree/IVR routing Team-based queuing Call recording Call commenting and tagging Cold and warm transfer Live call listening & whispering Transfer to users, teams, external numbers Live Feed, activity and productivity reporting Click-to-dial & PowerDialer Advanced API and webhooks