Trustcrafter App Reviews

Online reviews can have a dramatic effect on consumers' purchasing decisions, making your online reputation one of the most important aspects of your business. With thousands of different review platforms active all over the web, it can be increasingly difficult to effectively maintain a consistent reputation across all sources.

Trustcrafter automatically manages and improves your store's online reputation by sending automated e-mail and SMS (text message) follow-up messages to your customers after their orders are delivered. These messages serve to both improve and expand your reputation while also allowing you quickly and easily resolve any order issues or disputes as they happen.

Trustcrafter is built for the future with advanced SMS messaging support. As more consumers make purchases using just their phone number instead of e-mail, it's becoming more important than ever to ensure that you can still reach these customers. Trustcrafter automatically follow-ups with these customers via SMS, and lets them respond directly to the message with any issues. Responses are then automatically e-mailed to you. SMS messages also produce significantly higher response rates than other methods.

1. An order is delivered or fulfilled, triggering a follow-up e-mail or SMS message.
2. The message asks the customer if they are satisfied with their order.
3. If satisfied, the customer is asked to leave a review on a platform of your choice.
4. If unsatisfied, the customer is asked to provide a brief description of their issue.
5. The customer's message is immediately sent to you, with options to quickly respond and view the customer's information in Shopify.

• Integrate with an unlimited number of review platforms
• Fully automated order follow-up messages at custom intervals
• Advanced SMS messaging features (paid plans only)
• Streamlined customer service alert and response system
• Multilingual functionality automatically communicates with customers in their native language
• Customer satisfaction rating serves as an essential indicator of your store's success
• Detailed analytics provide insight into your messages' performance
• Customize e-mails and landing pages with your shop's logo
• Set separate custom intervals for online and POS orders
• Dedicated shop listing on the Trustcrafter directory site.
• Does not affect your site's speed or make any changes to your store.

SMS features are only available on paid plans and can only be sent to U.S. based phone numbers at this time.

The app currently supports the following languages: English, Spanish, French, German, Italian, Dutch, Portuguese, and Japanese.